- 86.0LEGITIMACY SCORE
- 90.5SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Sanvello: Anxiety & Depression App Complaints & User Negative Comments 2024
Sanvello: Anxiety & Depression app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sanvello: Anxiety & Depression? Can you share your negative thoughts about sanvello: anxiety & depression?
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Sanvello: Anxiety & Depression for Negative User Reviews
✓ If it worked...I really liked the app in the beginning, so much so that I decided to pay for a subscription. About 2 weeks in, and I’m finding lots of bugs and am unable to use the majority of the features in the app. It was a waste of money and I won’t repurchase..Version: 8.24.0
✓ THIS APP WORTH DOWNLOADINGThis app is truely amazing and has helped me a lot even if your not experiencing high levels of aniexty or feeling overly depressed it’s still great for wellbeing and having a positive mindset 10/10 RECOMMEND, i also love how this app is completely free and gives you the chance to interact with other people experiencing similar situations or problems :).Version: 8.6.5
✓ Problem with Theme Option!Hi I don’t know whether you will be getting this message or not because I had written you a review once before with five stars and it was says it was never sent from this even though I tried it twice again today. My new problem is is that I was stupid enough this morning to try a different theme as I was familiarizing myself with this app, And I selected Woodland stream or something to that effect. Well I could no longer get to any of the options within the app all I see is a lovely scenery with trees and a brook and everything else and no way to get out of it!!! I tried to delete the app and reinstall it, and now all I’m getting is the ocean waves. I have no other way to contact the Developer except through this review, I just purchased the premium option on this app, I hope I haven’t made a mistake in doing so. I now hope someone from the development group can get back to me and tell me what is wrong with this app that I’m having a problem with I can’t do use any of the tools or anything..Version: 8.0.3
✓ Same oldIt tells you to set anxiety goals with no help or explanation or guidance. Just another app trying to make money off people’s suffering..Version: 8.46.0
✓ Lost all my dataI have used this since the bringing of the year as I like to track my mood and see any improvements. It has been fine, the occasional crash/freeze etc. But today when I went to log my mood the app froze then took me to a log in screen. I thought nothing of it and logged back in only to find that every single mood entry (I’d logged every day since around February) had been removed. Nothing to show for 7 months of use. Absolutely disappointing. Buggy..Version: 7.0.1
✓ Pas en francais !Semble une belle application mais Malheureusement n’est que très peu traduite en français, seul la présentation les textes le sont... dommage.Version: 8.17.2
✓ Helpdep on Sanvello.I found this to be a very useful app, however I could not get it to download on both my iPhone and iPad. This prevented me using it as often as I would have liked and expected to be able to, considering that I had paid extra for this month. This is the only reason for my lower rating, but I won’t be continuing to use this app when my subscription is finished!.Version: 8.5.0
✓ OupsL’accompagnement est en anglais! Quand je veux me calmer me faire suggérer « I am calm « cela ne fonctionne pas.Version: 7.1.3
✓ Spam EmailsLess than 24 hours of registering and I’m receiving misleading emails from sites that I don’t use and they’re using my Pacifica user name. So, they either got hacked and all of our information was stolen in which case they should be letting all of us know or they’re just jerks preying on people with mental health issues. From the reviews it looks like they’re helping many people which is great but my experience wasn’t so helpful. After registering I received a welcome email from the app maker saying he knows how we feel. He’s been there. All huggy and kissy. I call bull crap. He doesn’t know squat about what we go through or he would run his “business” more openly. If he truly knows how we feel he wouldn’t be doing this..Version: 5.9.1
✓ WishesI was excited to try this app because of the reviews and wanting to do more of my own self improvement and self healing. I have had several issues. First off the print is to small for me to read even with my glasses but also because it’s not a dark color. It’s very light in color. It also would be nice if one had the ability to enlarge the text to fit their personal needs so not everyone has to have it in larger print. I did manage to get to step 3 in the reframe part of rethinking my answers I highlighted when I highlighted 3 of my items rephrased them it never let me hit finish because it didn’t light up. I retried again to answer the highlighted questions and it still did not let me save when I was done. I had to just go back and exit that section lost all my information and wasted about and hour of my time at 2:00 o’clock AM because I can’t sleep . I would like to ask kindly for you to please fix this app. I’m glad I was giving it a try for free I would not be happy if I had purchased it without a test drive,.Version: 8.5.3
✓ J’adore mais ...J’adore cette application, mais .... Il manque un peu côté français, il devrais avoir une géolocalisation et des texte de personne dans nos entourage afin de mieux ce comprendre et permettre à des personnes qui ne parle 0 français a télécharger l’application!.Version: 7.0.9
✓ ExpensiveRedownloaded this after a couple years of not using it due to constantly being signed out. They fixed the bug, but they also started charging money for things that I didn’t have to pay for before. I was exited about using the heart-meter thing but I can only set 3 meters now, unless I wanna pay 200 dollars. The constant notifs about suggesting something I have to pay for to do is annoying. At my most cynical, I’d say they’re kinda taking advantage of depressed people who already like to splurge. Had I not been broke, I would have probably fallen for it. But on the bright side, it is an amazing app that is very useful for tracking your moods and documenting your emotions, and if you don’t feel like writing a journal entery, you can just tap a few key words to describe your emotions. My days of showing up to my doctor and having no idea how I’ve been feeling are over, cause now I can just refer to this app to share how I’ve been doing..Version: 7.0.3
✓ Another app that wants your infoWhy the hell do I need to create an account or give you my email address?.Version: 8.6.2
✓ DommageIl est vraiment dommage que l’ensemble de l'application, incluant les voyages ne soit pas traduites en français. Cela la rendrait plus accessible à beaucoup de gens qui ont besoin d’un tel outil..Version: 8.12.1
✓ Hard for me to understand thisI like the concept of this app and it helps in a lot of ways but some things about it lose me. 1) it sends me a reminder to do my sleep goal or my hobby goal but when I tap on it doesn’t bring me to that section and I don’t know how to get to that section and doesn’t tell me how to get to that section so I don’t ever get those done 2) it tells me how was my week in random days. I rather it ask me how was my week Saturday evening or Monday morning when it’s fresh in my mind. And if it passed Monday morning and I have not responded STILL do not ask me how was my week wait till next Monday. On Tuesday morning however it’s ok to send a reminder that I didn’t get to give an update such as say “oops we didn’t get a response yesterday on how was your week last week. It’s ok you can let us know how was your week now or don’t worry about it we have a whole new week now to work on.” Something like that. But after that leave it alone until Saturday evening or Monday morning or leave a window open from Saturday evening to Monday morning for us to record how our pass week went. Then DON’T ask us after that except a reminder on Tuesday for a last chance and that’s it. Fix those issues and it’ll b good to go..Version: 8.39.0
✓ Needs picture support for journalingThis is an overall wonderful app that I use daily and even paid for a year of premium after using it for free for a long time. That being said, as I’ve settled into practices that help my mental health, journaling in a physical notebook has become one of them. The journaling feature in Sanvello offers journaling via text and via audio. It needs to include picture support as well. I would like to be able to track my journaling practices and simultaneously have a virtual backup of my physical notebook. It wouldn’t be that hard to add picture support. Edit: While using the Hope Board is an option, I’d like to keep my Hope Board separate for things that make me smile or things that make me happy. Spamming my Hope Board with a daily picture of my journal isn’t the best option because then it cheapens the actual content I post on my Board..Version: 8.7.1
✓ Bad appScammed me out of money and won’t pay me back. Absolutely garbage human beings..Version: 8.10.0
✓ Needs workRight idea but the group chat things pose a lot of issues. People get banned from them for absolutely no reason all the time, messages get deleted, and ive seen people very blatantly lie and put others in danger. I reported them and nothing happened. I believe the group chats do more harm than good. If you cant fix these issues (and many more) id recommend removing the feature altogether because people are getting hurt..Version: 7.2.0
✓ UnhappyFirst it makes do all these things and then it makes put in your email which I do not have.Version: 8.11.0
✓ Change back to Pacifica!!!I am not at all liking the updates since becoming Sanvello. In order to create a goal I just go through an audio clip that forces me to listen to an acted script between a therapist and client. This makes me feel like I’m being told how to think and feel because I’m clearly the “client” in this scenario. Instead just have a person talk to ME the user who is here to use the app for reflection and support, NOT how I should be feeling about the app!!! The UI is clunky responsive buttons do not link to the content. Eg In order to give this feedback I tried going to “provide feedback” in the app and it is unresponsive, then when you go to “rate Sanvello 5 stars!” (Again don’t tell me what to think, manipulation within a therapy based app is insulting) and then you select “not happy” it takes you back to the selection menu. Very disappointing and I hope you customer success department reaches out to me because this app was a very helpful too for my wellbeing! Please contact me!.Version: 8.1.0
✓ Not calming?I don’t understand this app. It was recommended and covered by my employer so I tried it. First it makes me choose a theme. Stars seems nice! No, it spins at a pace that dizzied me and confused my brain. I quickly chose another. Lightning? That means constant flashing! Turns out none of the themes aren’t animated (at a weird rapid pace - if they were slow they wouldn’t bother me nearly so much.) So right off the bat, I’m frustrated. Then some of the text is barely readable against the background, for some reason? Black text against the theme background, in a few different screens. I get it that the lessons talk about the causes of anxiety, although apparently, according to this app, all of them are external? Let me tell you, my brain does a great job of giving me internal reasons to be anxious. But then it repeated it during the breathing exercise. I don’t want to think about the causes of my anxiety when I’m trying to clear my mind. Why even mention it there? I didn’t even make it three minutes into the seven minute relaxation because I kept getting angry at the relaxation exercise. I don’t know if it gets better at all, but just the basic stuff seems to frustrate me way more than relax me. These shouldn’t be roadblocks. Stick to lessons during lessons and relaxation during breathing exercises. Fix your visual stuff. Calm down the animations and make text readable..Version: 8.23.0
✓ Please stop making me log back in after every session!This two step authentication process after each session (lasting minutes) is extremely tiresome. Please can someone look at this as it’s really spoiling my experience of what is otherwise a really valuable app!.Version: 8.38.0
✓ Très belle application mais...Tout est parfait, bien conçu, mais il aurait fallu trouver des documents vidéos et audios en français! Le texte est en français, pourquoi pas le reste?.Version: 8.8.1
✓ App keeps crashingApp keeps crashing everytime I try opening it up. Please fix :).Version: 1.1
✓ Why the need for an account?Really tired of apps requiring users to make an account and store data on their websites..Version: 7.1.3
✓ Constantly Banned for Absolutely No Good ReasonI keep being banned from posting when I don’t even say anything wrong. I’m respectful toward others in the community. I’ve had so many good conversations with people in this app. The community rules don’t say you’re not supposed to talk about suicide yet people are constantly being banned from posting when they get flagged for talking about suicide or self harm. I’ve told the staff how harmful it is to treat suicidal people the same as spammers and trolls multiple times, and they haven’t listened. The one response I’ve had was something along the lines of “this isn’t a place that can help with suicide”. Actually yes, being able to talk about suicidal thoughts or ideations freely does help people even though they should still seek professional help. Also, the unhelpful response I got doesn’t address the lack of clarity in your terms and conditions. It also doesn’t change the fact that you are making people who already feel marginalized and insecure feel WAY worse and like there is no community for them in this world. How does an app that doesn’t even clearly state that suicidal and self harm posts are taboo, then bans people for the slightest infraction against this unspoken and unnecessary taboo have so many good reviews?.Version: 8.8.1
✓ The new update isn’t greatI love this app so much. I use it every day, but mainly the chat groups. The new update where you can only choose groups is awful. If there is something specific, I can’t search for it. It really bugs me. Please fix it ://.Version: 8.39.0
✓ I loved this app..I loved it so much.. until you made us have to pay to use more than 3 things (like hygiene, sleep, family) in the Health part... very disappointing that you’re pushing more and more people to pay for it..Version: 6.2.2
✓ Can’t get past the premium subscription pageWould have loved to have tried it. But can’t get past the premium purchase screen to try it without committing to purchasing..Version: 8.50.0
✓ Love the app but a few issues...I loved this app before and after the update but I noticed after the update that the app has become much slower and glitchy for me. For example, it takes much longer to load the app when pressed, I am not able to post pictures to the “hope board” and it is slower in general. I still love the app and hope to continue using it but these make it a bit difficult to use the app. Thank you!.Version: 8.0.2
✓ BugsI used to love it but for the past couple months I have not been able to sign in. 1. It logged me out due to a bug 2. Requires 2-factor verification via emailed code but I can’t get any emails until a few days later after the code has already expired. This is really frustrating because I’ve been using it for years and now I can’t even get in.Version: 8.35.0
✓ Excellent, mais en anglaisExcellente appli, complète et conviviale. Les tuto vocaux sont tous en anglais..Version: 6.2.1
✓ (Used to) Love it!I do not like the new update. It almost made me instantly delete it. I'm not a fan of change as I'm sure most users aren't. The home screen makes no sense. I prefer the old look 100%. I've stopped using this app almost completely since the update. Before the update I loved my home screen, it was easy access to everything I used the most. People with Mental and emotional issues do not like change. I want my old home screen back. I loved this app and I'm honestly angry and a little heartbroken. I tried to leave feedback on the setting page of the app but every button on that page works EXCEPT the feedback button. Take that as you will. I found that interesting. Thoughts before the update: I mostly use the Health part because visualizing my day into individual scales is very helpful for me. It's helpful to see the little heart fill up and I make it a goal to get it fuller than the day previous. Sadly I feel like most chat groups are in active. I was very excited about that but I posted in 10 in one night, two were for insomnia (it was 3am) and no one responded to any of the 10 groups..Version: 5.5.2
✓ GoodI really enjoy this app so far but the videos have no audio for me.Version: 8.12.1
✓ Needs some workI love the app and it's helped me a lot but for some reason I don't get notifications anymore and it says I have two notifications but when I click on the app I don't have any. Would you be able to fix this? I know I'm not the only one with this problem but otherwise it's a great app..Version: 2.4.0
✓ Thanks for Panic Attack!I would just like to point out that it was a very, VERY poor move to totally rebrand, change the name, etc. You are an app for people dealing with anxiety and mental illness, who, I’m sure like me- might be triggered or have adverse reactions to sudden change. I received no email of the upcoming change, and there was no mention of it in the app itself that I saw (which would have been the smart thing to do). When I saw it’s name change, I panicked and feared it has gotten hacked and uninstalled. My OCD kicked in and I’m still afraid to download it again because of the fears still in mind of what this change means exactly and what I’m putting on my phone. I used to love this app. I used it a lot to talk to people inside the group chat features and track my moods. But, now I’m afraid to use it again. For an app that claims to have people’s mental health as a core value, this was very insensitive and a bad move. I’m so disappointed. I’m seeing a lot of people are having trouble with the new update, which is further reason to leave it uninstalled. Before this update, I would have given it 5 stars. Now I’m just so disappointed and upset..Version: 8.0.0
✓ Good App however has some glitches and there are concerns for data securityPros: A comprehensive app for management and reduction of anxiety and depression symptoms using scientific approach. Note: Will update as needed in future Cons and issues: 1) It does not support landscape mode on iPad Pro hence rendering my keyboard case next to useless. 2) When viewing individual thoughts from “Your Thought History” from Guided Paths - Taking Control - Your Activity, there is no option to get back to previous page and one should terminate the app and run it again. 3) No support for TouchID/ Face ID using iOS Secure Enclave API. 4) There is concern for data security and privacy of user data by the way they have implement user data encryption and access..Version: 5.8.1
✓ Great but one issueHi! I’ve had this app for a little while and it is handy (being able to track moods and feelings) and the community feature is great. The app sometimes ‘refreshes’ so to speak which leaves me unable to use the app. It happened recently and although I went through the setup it didn’t work properly and I still can’t use it 😕.Version: 8.4.0
✓ Achat intégréJ’ai remarqué qu’il y avait possibilité d’abonnement a vie sur les achats intégrés mais attention l’iption n’est plus possible et la compagnie refuse d’honorer l’offre tel qu’indique et n’a pas mis les iptions a jour ! Vraiment pas de respect et aucune solution de proposé… Vraiment décevant surtout que le site sur indique qu’il est disponible. Inutile de savoir pourquoi. Apple ne peut rien faire et nous indique de contacter la compagnie qui refuse d’honorer l’offre….Version: 8.53.0
✓ Gave me a headache.My friend & I used this app, and we both experienced headaches after. This has happened multiple times for me..Version: 1.2
✓ Promising but…I was recommended this app by a professional and had high hopes, but was rather disappointed that immediately I was greeted with an upsell page that I was unable to close because I use a Pro Max iPhone. Not a big problem, just closed the app and reopened to bypass… until I find that a lot of the interface bleeds into the screen corners when doing even the basics like logging the day. I look at the reviews and see this has been mentioned before, and that the response was that it would be passed to the dev team for consideration. The pro max is NOT a new form factor. Apple provides a whole set of tools to avoid this set of issues. The last thing I want to see from an app (backed by UHG, which is NOT short on resources and capital) is an upsell push when the basics are neglected in UI design and the prior responses are generic tickets passed to the team to handle. Unfortunately that makes this app a pass for me, and an absolute non starter for premium subscription consideration. What a disappointment..Version: 8.44.0
✓ Pacifica was great; sanvello is notDo not use this if you do not have a medically diagnosed mental disorder. The app is very geared toward this and makes the casual user feel very unwelcome. I was only using Pacifica for a month when the developers changed the format and the first release was full of bugs. Now those have been resolved I have discovered that the weekly check ins have been replaced with a “recovery score” asking me such questions as “I feel good about myself when people look down on my illness” and “indicate if you have chronic medical condition”. As a person who has been fighting with low level depression all my life, they were very pointed and increased my anxiety. Like I said, not useful for non diagnosed members..Version: 8.0.3
✓ Why I rated it one star.Because I can’t change my email over to my other one and I can’t get a email..Version: 8.17.1
✓ Great app but ....Fantastic app with really useful tools but.... when listening to the meditation tracks the woman’s voice drops in and out and sounds computer generated. It’s really frustrating. It’s not clear and the sound quality is what let’s it down. I’ve turned off the background sound so I can listen to her voice more clearly but it’s the same thing..Version: 6.0.0
✓ ScamDo not download this app they will charge you $40 over and over and it’s impossible to get them to stop even if you delete the app. Working with my credit card company to get this fixed. If you have downloaded this, check your purchase history as they are probably charging you..Version: 7.2.0
✓ Great app but doesn’t work offlineI love this app, when it works. Unfortunately I have to log in with a 2-factor auth each time I open it, including waiting for a code to be sent via email to put in before I even have access to the app. None of the features are accessible offline, which unfortunately makes the app pretty useless as an anxiety resource unless you’re always within range of high-speed wifi or have lots of data. If you do, give it a try because it is very helpful. I don’t, so I can’t give 5 stars..Version: 8.33.0
🙂 Sanvello: Anxiety & Depression Positive Reviews
Sanvello: Anxiety & Depression works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sanvello: Anxiety & Depression.
⛔ Sanvello: Anxiety & Depression Problems
