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Musicnotes - Sheet Music App Complaints & User Negative Comments 2024
Musicnotes - Sheet Music app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using Musicnotes - Sheet Music? Can you share your negative thoughts about musicnotes - sheet music?
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Musicnotes - Sheet Music for Negative User Reviews
✓ .Has a lot of good music, but when a tried to buy some, it changed the currency to dollars despite me already saying I lived in Britain. I assumed it would let me select a location for delivery, but it wanted me to put in my card info before hand. I wasn’t sure if it would let me change the country, or if it would charge me then ship to somewhere in America..Version: 2.15.9
✓ FunIt’s fun because you can have your sheets everywhere you want but we need to buy almost all the songs.Version: 2.11.7
✓ Would be EXCELLENT if...You had the ability to use playback with PDF sheet music. That is actually why I downloaded the app (even though I’ve had a Musicnotes account for over five years now). The recent looping and the playback on certain parts are such a fantastic features. But the whole purpose of being able to rehearse on the go is so I can rehearse music that is given to me, and not necessarily purchased through Musicnotes. I uploaded very clear, professional sheet music but I do not have the playback option, just the metronome. Please upgrade this ability!.Version: 2.10.2
✓ DO NOT purchase music through this appI purchased sheet music on this app and was billed through iTunes. I was not given the opportunity to print my music at purchase, when I went to print through my account the purchase was not in my purchase history. I contacted support through the Musicnotes website, they said this was not uncommon and suggested requesting a refund through apple and that in future I use their website for purchases instead. They gave me a gift card to their website later to compensate..Version: 2.11.6
✓ Super restrictiveMusicnotes is by far the most restrictive of any company when it comes to the music you purchase. You have to use the app. If you want to print, you have to pay for it. The idea that you can only print one copy without paying for more is absurd and nobody else follows that principle. Want to print out an extra copy to write on? Can’t do it. Want to print it out in different keys to experiment? Can’t do it. There is no copyright law that prohibits you from making copies for your personal use. This is just a way for them to make more money..Version: 2.18.2
✓ Needs iPhone X support, BAD.I loved the app on my iPhone 7 Plus, minus some minor crashes and bugs. However, with iPhone X, some of the functions are cut off completely, as they didn’t format around the notch at the top of the screen. Also, the sheet music appears very small on the screen, and is almost unreadable. This phone has been out for over a month now, so to see that it’s still not optimized for the phone is a little concerning. I love using this music player in voice lessons, but it has to be optimized for the screen to work properly..Version: 2.8.6
✓ Doesn't play external PDFs!!You can load your own PDFs but you can't play them. I had some folk music transcribed because I could not find it online and can view it but not listen to it according to customer support. Found another paid app which does this without a problem..Version: 2.5.30
✓ Accurate music, terrible browsing functionI love that I can find accurate sheets to music I love. Especially to accompany vocals. Most online music you find is with the vocal melody included and it’s really difficult to find it without. Two major complaints: anything that isn’t widely well known is impossible to find, the other being, why is there no browse function? Why cant you look through a genre and just BROWSE. You either have to be looking at newly added music, or you have to search for the artist or song. Also the sheets are expensive. And the extra money for the printed/digital version is kind of ridiculous in my opinion. And you should really be able to get more than a single page preview for the sheets....half the time the first page doesn’t even get through the intro. I use this app frequently because it’s so hard to find good sheet music to accompany vocals online. But I’d love it a lot more if they improved a few things....Version: 2.13.0
✓ A sourceGreat source for music in any key. They even have some music from Canadian rock bands but would like more. Also 8 bucks for an old Metallica tune? Really??.Version: 2.19.0
✓ UnuseableI have never had success using any version after the original was made to be a "legacy" version. I had hope this update would change that. Took me two attempts to get to login screen (not music). I uninstalled this and legacy, reinstalled this. Logged in, but it crashes before I can open anything....every time. Used to be great. Spent a lot of money over the years for music I cannot now access..Version: 2.1.0
✓ Some suggestions for studyingGood app. I like the playback function a lot. However, I would like a bit more intuitive interaction with the playback. At the moment you have to define the playback area, but this I find quite slow. It would be helpful to also have the option to tap on the score/notes to choose a place v quickly and to be able to scrub back and forth over just the notes you want to play in real-time. There are other apps that do this to some extent, but I buy my music off you and it would help me learn better and more efficiently. Maybe a multipage layout to annotate large areas and criss reference also. We are not allowed to take screenshots due to copyright. Maybe allow a screenshot library within the app though to allow for studying of annotations etc. Or watermarked screenshots. Thank you :-).Version: 2.10.2
✓ A shameThe app itself is quite good but unfortunately I had a problem which required support. The support feature on the app suggests someone will actually help you…… after waiting for a reply for weeks it’s become clear that there is no support and the feature is clearly a false sales pitch..Version: 2.18.1
✓ Just alrightWent to pay for sheet music and was double charged as the first one was accepted but never acknowledged I paid... even with bank statement proof, it’s a tooth and nail battle to get my refund. Not impressed - that needs to be fixed..Version: 2.11.4
✓ BullcrapI pay 5 dollars for a sheet and I have to download an app in which I have to pay another 3 dollars to access the PDF ? It’s my Music sheet I paid for..Version: 2.15.6
✓ Looking at Choral MusicEvery title I looked at gave me a message that the title was unavailable for purchase. How does one purchase anything?.Version: 2.16.7
✓ Good for sheet music, not too good for other featuresGood app but the annotating is laggy and unreliable. Sometimes it simply doesn’t register when I try to use the pen. Would be great if the line was smoother too..Version: 2.11.6
✓ Lots of bugs - back to paper musicI was excited to try this, especially since it was free! I found the note taking function to be a bit clunky, but for a free app, I figured I’d make it work. Then came the issues. First, all of the set lists I had previously made were randomly deleted. Pretty annoying to discover at the beginning of a rehearsal, but I decided to keep trying it. Then, at a dress rehearsal, the app crashed approximately 7-8 times in the span of a couple hours. It also caused my iPad to become extremely hot, and drained the entire battery in just a few hours. I checked to make sure there wasn’t anything else going on with my iPad and sure enough, the only thing draining the battery was this app. The crashing is a total deal breaker. Thankfully it happened during a dress rehearsal and not an actual performance. Unfortunately I had to switch back to paper music for the performance itself..Version: 2.21.11
✓ Lack of communicationThe very first item I purchased with my Pro account on Musicnotes had errors in the music. I have been unable to have any meaningful interaction with the company through their help/support about this. Their initial email from 3 weeks ago asking for details has not been followed up. The day after I posted this I finally received a helpful reply from MusicNotes customer service, who had corrected the errors in the music and who explained to me how to download the corrected version..Version: 2.21.8
✓ Love it but...This app used to be amazing but now when you take notes it creates a bunch of random lines and if you undo it scribbles things out. I painstakingly wrote a ton of notes on a piece of music several pages long and now they are just GONE. I’m afraid if I start over it will be a waste of time because it will just delete itself again. Maybe the developers should revert to an earlier version when everything actually worked. Very disappointed. Update: it has now deleted all of my notes. PLEASE FIX!.Version: 2.20.5
✓ Great but expensiveThis app is great and has excellent play along feature. But the music seems overpriced. Four songs can end up costing you £20+.Version: 2.13.3
✓ Needs to fit device screens better in landscape and portrait.Visibility is low and not accessible for people that have vision issues (shouldnt have to rely on zooming and panning) It would be nice if you could change how big the notes without having to zoom and use your device in landscape without having to vertically scroll. The app should take advantage of the music being on a digital screen to make it easier to see and play for musicians at any device orientation or posture instead of effectively giving us PDFs.Version: 2.16.5
✓ NoiceIt is noice.Version: 2.16.9
✓ Can’t view purchased musicI purchased sheet music but every time I try to print by clicking on link in email and opening in the app. I try not open the piece I want to print but it just shows a crotchet rest and the screen freezes. Other free songs show when I click on them. Hi have wasted so much time on it and still not managed.Version: 2.14.2
✓ 👎👎 no.Version: 2.8.5
✓ Basically goodUpdate February 2020 Still not syncing between devices and customer services are just ignoring me. Now 8 months and still not working. Appalling app AVOID THIS APP But the syncing doesn’t work. Have contacted the company many times and got no satisfaction. Unless sorted will not be renewing the pro version. Now december and I am still waiting for a resolution to my issue. Random emails come from the company looking information which I send but there is never any follow up. Terrible customer service and an product that doesn’t sync properly. The actual app is great but should it ever stop working on my iPad I am screwed. Yes and I am still paying for the privilege..Version: 2.19.1
✓ DisappointingI expected to be able to print the music I had paid for but this is not the case. Misleading advertising. Yes I understand about copyright issues thanks. I’d rather buy the book with some tunes I didn’t want, books don’t run out of battery. Also the arrangement I purchase is wrong..Version: 2.12.0
✓ Prices differI’m enjoying my experience using this app though I will say it bothers me that when I use the app the sheet music costs more than when I go to the website I have looked this up and the reasoning behind it seems strange- Musicnotes should be the same price from whatever way you access it and not higher on the app If I did not want the music so badly I would not buy it from either place given there are pricing differences.Version: 2.22.2
✓ Been using for quite some time. It’s adequate but….…iPad performance is dismally slow. I have about 350 pdfs and when I search for a song it can take 2-3 seconds for the app to respond to EACH LETTER of the search. This is unacceptable. I am evaluating Onsong as one of my friends uses it and is generally happy. I’m hoping to get a response from the developers regarding app performance as when you’re at a gig you can’t take 30 seconds to pull up a sheet..Version: 2.21.5
✓ New update causes you to lose all your personal musicAre used to love this app, I could import my PDFs and mark them up. In fact, I paid for the premium app, but that doesn’t matter anymore, because they changed it to a subscription-based app. Now the only thing I can transfer from my PDFs that are Musicnotes Purchased chord, charts, not the ones that I already owned from other sources, and had added and written all my notes. As you know, these days iPads become obsolete fast and since I need to upgrade to a new iPad, I lose everything I did for the last 5 to 6 years. This is a glaring issue and I would encourage you to pick a different chord chart viewer if you’re in the market for one that will not cause you to lose all your hard work from years before.. I contacted Musicnotes support, and they are aware that there is no way to do this, but they don’t warn you of that when you buy it..Version: 2.21.5
✓ Poorly engineered search functionJust not useful honestly. Can’t get the category I want, it glitches. And I can’t search by difficulty. The free version is lacking in songs that I can easily find on other sites..Version: 2.21.4
✓ Not well designedI was looking for an app where i could collect all different types of piano sheet music based on what I was interested in. I’m a beginner and it looked like music notes would help me find the right music. Wrong! Why is there literally no way to search other than by title. How about “instrument” “ability level” “keyword” “genre” - anything? Nope. If you already know the song you want, you can type in its name, and then get a list of results. From that you can filter by a few things, but why can’t you start without a title?? Also, five dollars per song, even when they’re super old or not popular songs, is kind of crazy..Version: 2.16.6
✓ Too light on soul musicThe repertoire is lacking in soul and jazz crossover pop (70s to late 90s when chord progressions were intense) which is a shame because those complex chords used are SO DIFFICULT to suss out without help. Some blue-eyed soul is prevalent, but not having as much Black music or crossover here just isn’t great. Not sure how the repertoire is built, but it would be awesome to dig deeper, and find pieces, like pieces from the Michael Franks songbook from the 80s, or say In The Name Of Love from Roberta Flack or Bill Withers, some works by the band Pages or Crazy from Valerie Carter. Off the beaten path, complex pieces that it would a tremendous help to find!.Version: 2.15.8
✓ Suggestion?Hey devs really enjoying your app. Do you recon tho it would be possible to pay like “X” amount of $$ a month to gain access to the music sheets for people like me (a bit spread thin and paid monthly) that can’t afford to pay $20 per sheet (I live in Australia) this is actually stupid I’m doing the math in my head and I don’t think anything can be done to keep yourself in a business and provide features like this. I’m just gonna say. This app is great. But the price of each music sheet is a bit much I con only afford like one every two months but I wanna learn more! But I can’t afford. Keep up the great work..Version: 2.11.4
✓ Mediocre at bestIt’s nice to have sheet music digitally rather than keeping up with a ton of pages of stuff. However, marking up music is so difficult, especially my violin music. I spend way too long adding a text box to mark a sharp or flat only to discover that it landed over the wrong note. It is equally difficult to delete the text and start over (I tend to miss the notation I wish to delete and end up creating a new one instead), since there isn’t a way to move the notation. Precision is also difficult with the drawing tool. The lines are so wide, and the tool isn’t very responsive. It’s not such a big deal on sheet music that I use for my voice lessons since I’m a beginner and there aren’t so many notes. On my violin music, however, it’s disastrous!.Version: 2.16.9
✓ Used to love it. But. It quit working on my phone.I’ve used the website and the app to purchase music a handful of times and used to love it. Recently though, not so much. Two reasons are that it’s actually cheaper to purchase songs on the web browser (even though it says that it’s a dollar cheaper on the app—lies.) so I do my purchasing there and then want to go to the app to print it (like my checkout cart suggested) but when I try to open the app on my phone it won’t. I tried deleting it and reinstalling it. I checked and according to the App Store it’s supposed to be compatible with this phone. When I tap on it, it just goes back to the Home Screen. Useless. It works fine on my iPad, so I’ll do that, but I don’t always have that with me. Because we all know we all carry our phones - little computers in a pocket - but not very useful for this purpose now I’m afraid..Version: 2.21.2
✓ Songs cost more than shown on screenWhen I tried to buy my first song it said it would be $6.99, but I clicked on it to buy it, it charged me $9.99... I hope you guys/or apple can fix this..Version: 2.11.3
✓ Too many bugs on iPadThe music doesn’t scroll correctly it gets to the 3rd or 4th line and it’s off the bottom of the screen yet still playing so you cannot see the notes. So you try to do portrait mode and then it’s too tiny to read and you can’t zoom in. You cannot start from where you want it just defaults to the top of the page. You have to use the loop function. Shame cos it’s the only way to learn the piece of music I downloaded. If only it just worked like songsterr does for example..Version: 2.16.8
✓ So expensiveThe music scores are so expensive, £6.99 just for one, I mean you can buy a whole book with hundreds of pages and loads of songs for that much from loads of online shops. I certainly won’t be purchasing any music from this app, pretty shocking really..Version: 2.11.10
✓ A Closed System that Lacks FunctionalityMusicnotes sheet music is very expensive in comparison to other resellers. Their app also lacks functionality. A PDF viewer is more suitable than this app. I would recommend that you print your sheet music then scan it into a pdf for your own use. A PDF viewer is much better..Version: 2.15.2
✓ Good catalogThe catalog is good. The ux could improve, especially the burger menu that conflicts with the back button that I dislike. Otherwise nice app!.Version: 2.11.6
✓ TerribleThis app is terrible. I spent 10 dollars and I still don’t have access to the pdf of the song that I have bought. No helpline at all. Just terrible software and they hope that you get so tired and frustrated about their runaround complaints procedure that you just give up. Don’t use to buy sheet music, a rip off and terrible app..Version: 2.21.8
✓ Good app, Bad features.Why in the world does the song change whenever my screen tilts from vertical to horizontal? When I’m practicing Santa Fe, I don’t want pulled a random song to start playing when I’m halfway through..Version: 2.16.1
✓ NoNo.Version: 2.16.2
✓ Older version was betterNeeds a better way to sync new music without having to sync the whole library again each time. Also should make the free music seperate..Version: 1.11
✓ Treat loyal customers fairlySame sheet music cost $5.79 on the web but $10.99 on the app. Please ensure transparent and consistent price, protecting your loyal customers who download your app..Version: 2.20.4
✓ It’s more expensive on the appI’m a college student and I’m very short on money but we have to purchase music for competitions. I got the app hoping it would help me sort my music. Instead, it gave me prices that were HIGHER than the original website. Word of advice: if you want people to use your app, don’t jack up your prices. If you’re reading this just go to the website and buy the music it’s almost $2 cheaper. On top of that, some of the songs aren’t on this app either. I’ve been looking for a specific song that doesn’t exist on the app but was quickly found on google that took me to your website. Honestly it shouldn’t matter because it’s probably $2 more on the app if I could find it anyway..Version: 2.12.0
✓ Useful but needs tweakingSo great to have this program to hear and play music I buy on Musicnotes .. Sometimes sounds a bit mechanical. Would be so much better for learning choral parts if they could be played louder. Thanks..Version: 2.11.6
✓ Needs refiningThe note taking functions (pencil and highlighting) need work and to better support Apple Pencil. Currently it’s clunky as the eraser and pencil size have to be the same, the pencil size is hard to get to a good diameter and it looks like rubbish when you write. Better rejection detection is needed to as i am constantly drawing all over my page when trying to swipe with my finger. Scrolling between pages is locked in this view for some reason. This app looks great but these features that are lacking keeps me from exploring it more.Version: 2.19.2
✓ I am enjoying this app but it needs improvementsThe sounds of the playback lacks authenticity. The parts need separate tracks. Otherwise, I would buy more scores..Version: 2.16.5
✓ GarbageThins app absolute garbage it does not tell you how to make songs.Version: 2.16.6
✓ Needs updatesI’ve been using this app for a little over two years. I’m in a local chorus and love how easy it is to transfer files and use for rehearsals which are 3 hours long. The past couple of weeks this app has nearly drained my battery dead (from 100%) and my iPad starts to run hot AND the app crashes several times through a song. SO annoying. I’ve got the latest iPadOS and app updates. The app is really great when it works, but if this happens again next week I’m going yo have to go back to using Fourscore because this isn't useful if it drains the battery within 3 hours and crashes multiple times during rehearsal. Please fix ASAP!.Version: 2.21.5
✓ Good if they didn’t lieOn the website it’s said if I download the app the sheet music is free... A load of rubbish, download it- find the music I wanted and they it gives me the what I got on the website and for One song it’s gonna cost me The same as it would for a whole book Disappointed I’m afraid.Version: 2.11.10
✓ IrritatedI want to start by saying I generally love this app. I am a violinist and strings teacher and this app allows me to operate hands free when I play weddings and find some neat pieces for my students. That said, something happened in the last update, and now my first gen Apple Pencil doesn’t work. And I’m mad. I need to be able to mark my music (I’ve been able to mark it before without issue). The apple pencil works on other apps, so I know that isn’t the problem. I will will mark and nothing will show up. The ‘undo’ button still appears as though I have marked something, but there isn’t anything there. Please fix it ASAP!! Thanks!!! 7/17- thank you for the response! Yes, I’ve been putting “draw” feature on. It won’t work for the highlighter or the pen. (I have used both just fine in the past.) 7/18- this is ridiculous! You have asked me whether I have been using the app in “draw” mode a SECOND time. YES- and it isn’t working!!!! So now not only is my app not working, but the customer service is non-existent! I’m going to be looking into a new system for my music. Extremely dissatisfied..Version: 2.11.11
✓ 3 starsI found that when I found a piece I liked, I could actually purchase it- even after following the instructions. This seems like a great app but could be better..Version: 2.8.7
✓ Too complicatedProbably lose me as a customer. I’ve used it for years but probably won’t in the future. On the order page there are so many selections after you choose the instrument, tune, type of sheets you want and key....I just want to pay and print. Now see options like add pdf, digital, etc and more than a single price and on top of this ads that you can’t get rid of ... It takes too much time to figure it all out. my experience is not good. now it’s telling me that it can’t find the link to actually print the music after I select “print sheet music.” Need some serious streamlining here..Version: 2.16.8
✓ Irritated, Cannot Delete Pre-Installed Music SheetsI love this app, except for one “feature”. The company pre-installed around 9 songs. Music like “Big Rock Candy Mountain”, “Hello Ma Baby”, “John Henry”, etc. The problem is that I am now stuck with at least 9 songs in the app that I will never sing and I cannot delete them. The best I can do is grey them out. Every time I have to use the app to scroll through my music sheets, I have to scroll pass them. Every. Time. Well, Big Whoopie that I can grey them out. Customer service has not offered any help on this matter of permanently deleting the starter pack songs. I work around this by uploading my sheet music to the app, which defeats the point of having an app that sells me sheet music and keeps it preloaded. I have dupes of all my music now. I’m beyond irritated. The starter pack songs are spam to me at this point. I have no idea in what system design meeting your company decided it was a good idea to force your users to have this set of songs on the app, and they have to scroll through them every time they browse their music. I want a way to permanently delete the starter pack music sheets, not merely grey them out..Version: 2.13.5
✓ One important feature is missingThis app needs a line that moves through the bars in time with the tempo of the song..Version: 2.18.0
✓ Works well... but...Almost perfect for my needs. I used to like it a lot. But there is no way to remove elements from a pdf file with an eraser..Version: 2.21.1
✓ Cannot browse all titlesWas really excited to find this app, but that quickly turned to frustration as I can’t see how you can just browse all titles by genre or instrument. It seems that can only be done with the free titles. Unless I’m missing something. This lack of a general browsing function severely limits the app’s usefulness..Version: 2.17.2
✓ Download issuesThere is a glitch in the ability to download your pdfs to the iPhone app - the instructions don’t work and the help bot repeatedly circles back to the start. This has applied to all 5 of my orders.Version: 2.21.9
✓ Purchasing IssuesI’ve used this app before and have been very pleased with my experience. However, in the passed few days I have been trying to purchase another song and am unable to. I will look up a song and only be given the option add my song to my wish list. For the last 15 minutes I have been signing out and closed the app then sign in again to try to reload it but I still have no way to buy this song. I even deleted the app and re-download it. While in the App Store I noticed that this app has gotten a lot of updates in the passed week. Maybe the problem accidentally developed in the updating process..Version: 2.8.9
✓ Complete rip-offYou can get the same songs for free and way easier if you search online a tiny bit..Version: 2.11.3
✓ Major Price Markup on the AppI’d give this 5 stars if not for the fact that they significantly increase the price if you purchase music using the app, versus if you just navigate to their website and purchase it their (and ironically, you can use Apple Pay to buy music off the website). I understand they are trying to pass off some of the Apple App Store fees onto the consumer, but the price hike is so high that it seems like they’re also tacking on a hefty “convenience fee” as well. My advice—download the app, but save money by buying the music on the website (it’ll then automatically be available to you in the app)..Version: 2.19.0
✓ AnimationsThe sheet music is very good quality and having the playback feature is nice too. However the animations when swiping between pages can seem quite sluggish. Firstly, say you’re swiping the pages from page 1 to page 3, you shouldn’t have to wait for the animation between page 1 and 2 to finish completely before swiping from page 2 to 3. Secondly, it’d be great to be able to turn off the animation when jumping to another page using the numbers at the bottom of the screen. Fix these and another 5 star rating shall be yours 😊.Version: 2.9.0
🙂 Musicnotes - Sheet Music Positive Reviews
Musicnotes - Sheet Music works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Musicnotes - Sheet Music.
⛔ Musicnotes - Sheet Music Problems
