Carnival HUB App Negative ReviewsCarnival Cruise Lines

Carnival HUB Negative Reviews

4.6
4.67353 star

Total 32 Negative Reviews

Carnival HUB App Complaints & User Negative Comments 2023

Carnival HUB app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Carnival HUB? Can you share your negative thoughts about carnival hub?

Please wait! Carnival HUB Facebook comments loading...



Carnival HUB for Negative User Reviews

A good appA good effort to upgrade carnivals offering.Version: 2.2.3

RateThe beds wasn’t comfy but there was lots of stuff to do.Version: 3.1.0

Poor! Slow and FrustratingI was totally disappointed and dissatisfied with this app! Easy to use and keep you informed ....really! That didn’t happen for me and waste of time ! Easier and quicker to go and ask at customer services!.Version: 3.0.7

App not workingWith recent upgrade app no longer works?.Version: 3.1.9

Basic.The app clearly ticks a few simple boxes and is pretty straight forward to use, but it is very limited and underwhelming in terms of potential and how it could be improved to vastly improve on ship communication, purchases, documentation security, room access and company sustainability goals..Version: 3.11.0

Missed opportunities - Use Shipmate insteadVery disappointed with this app I was hoping to be able to book some excursions via the app before going on the cruise -would appear that it will only works when you are actually on the cruise which is disappointing - my advice -use an app called Ship Mate which allows you to book hundreds of different excursions, once you put your cruise ship name in to the app. Who ever made this app should be ashamed for losing so much potential business..Version: 2.0.4

Great potential...but needs to be a bit more stable.And not suddenly stop receiving messages, drops of internet access randomly and crashes a few times a day. But the information surfaced (when it works) is great!.Version: 3.0.7

App helpful, could be betterCarnival Mardi Gras: Schedule: The app worked well for reviewing the daily schedule and marking activities. However the my planner view needs to be condensed more like the what’s happening now view. Photos: Viewing photos worked at first, then stopped working one day, then began working again the next day. Would have liked to be able to purchase digital photos from the app. Makes no sense you can purchase prints from the app but not digital, but once you purchase digital from the Pixels Photo store, you download them in the app. Dining: Would have liked to actually be able to make reservations in advance rather than check-in for dining when ready to eat (your time dining) In app. Chat not reliable. I sent test messages with recipient right next to me, those messages were not received in timely manner, so we didn’t try to use it much. Waste of money. Chat should be free with app. Account summary: The way the charges and credits (OBC) were displayed in the app summary was somewhat confusing, the separate folio displays were better, but thankfully the pdf statement was provided in the app, as the pdf was the easiest to understand. Would like to see the drink of the day listed in the app. Would like to see perks for my VIFP club level listed in the app. Waiter tried to tell us Gold doesn’t get a free drink on last day after 5:00 pm. Maybe he thought if it was free we wouldn’t tip?.Version: 3.8.1

GarbageHalf of the time the chat doesn’t work and I can’t reserve anything on it and it’s garbage.Version: 3.16.0

Never WorkedMy friends and I bought the Chat feature to keep in touch. It never worked…we were unable to link up with each other. Went to Customer Service and they were going to have a tech specialist solve the problem. That never happened. We were never able to use the feature. Disappointed that Car oval never did a thing about it!.Version: 3.17.1

Great when it worksI have done 3 cruises now using the HUB app. I absolutely love it, when it works. It has probably worked 60% of the time. I did not enjoy sitting by myself in the dining room because my 9 table mates were not notified and there was no way to contact them. I did enjoy being able to book a table with friends for our meals. This worked about 70% of. The time for me. Got off my last cruise yesterday. Did this with 2 teenage grandchildren. App was fantastic way to keep track of them, although it was a concern at times, when it wasn’t working. Looking forward, I think it will be a great asset for cruising as the iron out the issues..Version: 3.17.0

External WiFiI needed internet for my work so when in port I had access to free WiFi as my network would only work in the mainland of the US. I paid for the WiFi on board but it wasn’t adequate enough..Version: 2.2.6

Carnival Hub AppYou are sold the WiFi package as some amazing thing. We paid a fortune for the additional top package and spent at least 3 hours queuing overall during our 7 day cruise to try and get a decent connection. To be honest the fact they say you can send pictures and videos is severely exaggerated. The top package works occasionally and don’t get me started on sending videos. Over priced overrated and not worth it. To be honest I’m thinking of switching my cruises to another line as when I spoke to the help desk they were only interested in money. Not service..Version: 3.1.8

Room for improvementOverall the app was very useful for finding out what was going on that day along with making reservations for breakfast/supper. However, there is room for improvement, there are a few occasions where the menu wouldn’t load and as the cruise doesn’t have menus other than the app. As a result, we had to pass the the device that worked around. Additionally, as the app is very vibrant with a white background and bright blue and red it may be straining on the eyes and not fully accessible. Would it be possible to add a dark mode or accessibility features? Another aspect to be added is perhaps a map feature. The app does tell you what floor and a rough idea where it’s located yet doesn’t make it clear how to get from any destination on the ship. For example you may not be able to cut across a room to get to the other side of the ship as it’s blocked off. An alternative could be to show direction from the person’s room since location may not work. Overall, the app was good when it worked but certainly had room for improvement. I also wasn’t to thrilled that the chat feature cost money per person, I thought it would be free..Version: 3.16.0

Add-On features a total rip-offFor the most part the app is well designed with good features like the restaurant bookings and notifications when your table is ready, but with the price you pay for drinks, Internet plans, the cruise cost itself, and upgraded restaurants fees, I would think that Carnival could afford to include on-board instant messaging between guests for free instead of stinging you with another $8.00 per-person to ‘Activate Chat’ A bit petty in my opinion… You also activate paid internet access through the app and I was a little miffed that those were very expensive as well. I expected that there would have been an hourly rate for those who just need to get a quick email or sms through without signing up for a full day or entire cruise. Disappointed more with the policy, and not so much the app design..Version: 3.17.1

Infinite loopTried to open the app and it demanded a rating or was going to log me out. One star.Version: 3.16.0

Carnival Cruise Radiance January 30 -February 3, 2023Our first cruise to Ensenada Mexico . We arrived at Catalina Island and couldn’t board the passenger boats to take us to the island. When we could we would only be there an hour. In Ensenada Mexico we walked along the pier that long there. No public restroom. Smell dirty, it was clean in the area of the cruise ship put as soon as you crossed into the pier well different story. Charged to use a small bathroom with not door handle and honestly smelled bad. But when you have to go it’s better than going in your pants. My experience here was one that I would say pay the four dollars to go to el centro de Ensenada not long the pier. Plus the reason I didn’t take the tour shutters was how the men were showing off who made more money. I understand Spanish and how rude they were. A friend said next time to take the taxi instead. Well food was good, except the enchiladas that’s got to go. Make the sauce fresh and blend the eans and don’t burn the tortillas. I had to return my dish. Medical center well another story they don’t have medication for migraines so if you suffer from them make sure to take your medication or shot. Do I recommend this trip yes, but make sure you to know where you want to go and do and if they can have guides for you would be wonderful that is for a small group of 4 or six to show the town would be wonderful. There’s a lot of Beaty in Ensenada what people don’t know. Not just El centro..Version: 3.17.1

App Needs a Little WorkWe had a large group and used the app to keep everyone in contact for our cruise. We were on a Spirit Class ship so it’s a little older. For a schedule of events, it worked well. Would like to see more information like what deck we are disembarking from at ports. I know this can change with the tides, but the information can be updated as it changes. Just a thought on days at sea when the naturalist is on the loud speaker, maybe add a reminder of what channel to turn to on the TV so people with balconies can tune in and can hear them. Our main complaint was the texting part of the app. This is terrible. It works some of the time and not always with everyone in your party. We were constantly having to shut the app down and restart it while sending the same message multiple times to get them through. Again, we had a mix of iPhone and Samsung users. Seemed to do ok with Apple to Apple users. Not so good with getting texts between Apple and Samsung. No one got all of the messages. It would be nice to send more than alphanumeric messages like photos or locations but that takes bandwidth, and that can be expensive on a ship. With a few more tweaks this can be a very useful app. Will have to try it out on our next cruise which is on a newer ship..Version: 2.2.1

Essential when cruising with Carnaval but flawedVery, very useful app once you’ve boarded your cruise ship. It has daily information on entertainment, dining etc. It also has a chat feature so even without buying wifi you can chat to your family to catch-up with each other around the ship. This is my main problem. A) It was $9 aid each to buy chat and I think $36 for a family to stay in touch with each other on the cruise ship we’ve paid thousands for is a bit of a rip off. B) it worked really well for the first few days that we had a family group chat and also individual chats to keep organised when wanting to meet up for food etc. On the last few days of the cruise all of the group chat stopped working for us. We left all of the chats we’d joined and deleted all conversations but we could still only chat individually and never to more than one other person. Bit of a pain when wanting to meet for something that I would have to type the message 3 times to get it to all in the family. It’s pretty new and they are promising more features to come and it was still an excellent service. Without the chat the rest was free and you could view each days menu at the main restaurant to decide if you were going to dine there or in one of the pizza or burger joints etc and it had complete schedules of every days events etc..Version: 2.1.1

Carnival App - Meh 🤷‍♂️Great app for dinner reservations & ‘what’s on’, but the chat feature should be free and it keeps crashing.Version: 3.10.1

Carnival HorizonThis app was absolutely vital when you wanted to figure out what to do and how to get there. I loved how you could say you were interested in doing something and it would put it in a separate schedule that had built in reminders. So smart! It was also really helpful that you could chat with others in your party or that you met on the cruise. However, half way through the cruise the app started to glitch really bad I thought it was just me but my entire group had varying degrees of glitching - the worst one being the leader of our group could no longer receive or send out any chat messages so this made it really difficult to communicate as a group. Then it was really disappointing that you couldn’t add your own appointments to the personal schedule. We got several massages at the spa and it was hard to keep track of when they were and which ones. This would have been amazing to put in the schedule. Also as a group we were able to have a cocktail party and later a meeting and these too would have been able add to the schedule so you could benefit from the reminders. Another great thing would have been the IMAX schedule in the schedule too. Otherwise we had a great time and it was so helpful to use the map feature I would have been SO SO LOST without it!.Version: 3.1.9

Carnival MagicDownloaded the app & convenience was good for knowing the happenings on the ship. The wifi was spotty though and often didn’t get accurate updates to the restaurant. Overall useful, but would be nice if the chat option were free for all cruisers that are travelling together..Version: 3.17.1

AppHub.San Diego to Miami, app communications to other travellers worked intermittently some messages very late would only work outside cabin. Only displayed temps. half way through cruise..Version: 3.1.10

CarnivalGo back to regular menus at the dining room instead of sitting on a screen looking at a menu. First cruise back in 9 years after previously sailing 7x and everyone is on their phone. It’s vacation, time to relax and enjoy the views of the ocean and the stops along the way, not texting friends and family. Cruising is still great and fun but Carnival has gotten lazy basically forcing everyone to use this app.Version: 3.17.1

Carnival Hub AppWhile the hub app is a necessity, some annoying things could be monitored better like any bought activities onboard could be automatically synced. I had to request this to guest service desk - then I could see them in “my activities”. Before this I had to write down my purchased activities onboard, which was becoming very confusing to plan my day ahead. The present date should also be shown (ed: 05 NOV) alongside the ship time, as it can be forgotten while at sea for so many days. Some ships activities change at last minute it seems. If they are to change, it should be noted somewhere about the change (instead of not trusting your own memory) this can be very misleading..Version: 3.15.1

Carnival appGreat idea for onboard, but can’t access anything for your cruise. You should be able to open your app, and look up your future cruise at any time. Instead of going into the internet logging in and finding your future cruise. Also when you have booked your cruise, you should be able to access payments from the app, to pay off more. You should have a cruise account attached to the app, so you can put cruise dollars on your account, way ahead of time. Plan your excursions way ahead of time. The last cruise we went on, it said we could access through app, these thing three months before, however it was 1 week before. Not good. If you can pay a deposit for a cruise then pay it off, and carnival can see this is your money, then why can’t you use the app to do this, and also add your spending money to your cruise account. It would make for a fabulous holiday. Have more money onboard for drinks, Spa. Shops etc..Version: 3.17.1

Does not work on Carnival FansinationNice idea but does not work on Carnival Fascination. Guest services say there is a glitch, had been trying for days to get it to work.Version: 2.2.1

Very frustrating to use most of the timeApp is designed to give you all the informational you need and if the bug are removed it would get 5* however is very unreliable and required multiple restarts to get to the app to load the information you are looking for. Can be very frustrating and take 10 minute to get to the pages you want to visit. Overall disappointing!.Version: 3.0.1

Fun vacay must know b4 u goIt was great but very disappointed in buying Wifi plan when unnecessary as I could only get service in my room even with the plan and everyone had free Wifi anyways. The bottomless soda drinks were ridiculous when you had very limited places to get a soda and when u did they still expected u to pay tip every drink PLUS tip at the end of the trip. NTM ALL water juices tea and coffee were free regardless and even with bottomless they only served juice until 10am We paid $110 for a bottle of grey goose in the app before the trip cause they claimed it was discounted and they were selling two bottles of the same exact bottle for $60. We paid $110 for ONE that never got cold in our room. )1300 for a balcony room when they advertised the same room for 700$. Let’s not forget the fact that they advertise all these games u can win prizes like Bingo and they never give out the prize they promise. $5k bingo game and they find ways to trick u out of it. Then second chance scratchers and they throw in that u spin a wheel and get that prize and end up giving out $45. Everytime I won on a scratcher they pushed me to get another and not cash out. Just don’t buy any food cause they feed u free you just have to walk to the back of the boat but it’s always free. And don’t play games to win. Only expect to loose. Seriously. If u do win it’s less than $100. The penny slots say one 1 cent but min play is $1 a line..Version: 3.11.0

Promises, promisesI am one sailing day away from being a platinum member. I won’t list out all of the problems my family of 7 had. We sailed when Covid had a reduction in cases. First off I was told they would move and upgrade us. Never done. I was promised a massage. That did not ever come through. Then I was offered a credit on my account. That never came forth either. My 2 year old granddaughter was bored bc all camp carnival activities were cancelled. No notice given before sailing. No swimming because she was not potty trained. I did witness on several occasions kids younger than her IN DIAPERS IN THE MAIN POOL! It seemed as though everything they offered or promised to do for us was NEVER done. My granddaughter spent all of her time inside of the cabin watching movies. I never received gifts that are given to Gold members. I will say this much…do not get a cabin below the basketball court. 2:00 am 5:00 am were the only hours of quiet we received on EACH AND EVERY DAY. Constant screeching of tennis shoes, feet that sound like they are coming through the ceiling, balls bouncing. It was my worst cruise ever. I’ll give it another try to get my platinum status but the next one better knock my socks off! My waiter and room staff busted their butts off bc Carnival had reduced the number of workers to compensate for their losses during COVID. I will end on that but know I also have not forgotten how hard they really worked. Please make sure to tip extra!.Version: 3.10.1

Good app but....Having the Hub app and access to events, times, maps etc was brilliant. Additionally we paid for the chat facility which at $5 per person seemed a good deal. However sadly the messages frequently did not send/ receive leaving us feeling very frustrated. Eventually bought the online access package that again rarely connected to the internet and was poor use of funds. In conclusion the Hub is a great idea but needs improvement please..Version: 3.0.7

GoodGood app,only problem is you need a search bar,eg “show””money games””free” etc.Version: 3.1.8


🙂 Carnival HUB Positive Reviews
Is Carnival HUB not working?

Carnival HUB works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Carnival HUB.

⛔   Carnival HUB Problems
Applications with negative comments similar to Carnival HUB
TMHub negative reviews, comments
TMHub Negative Reviews

TMHub provides our team members with • Assignment Information - Customized Home based on Assignment Touchpoint • Requir...