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JCPenney – Shopping & Coupons App Complaints & User Negative Comments 2024
JCPenney – Shopping & Coupons app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using JCPenney – Shopping & Coupons? Can you share your negative thoughts about jcpenney – shopping & coupons?
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JCPenney – Shopping & Coupons for Negative User Reviews
✓ Won’t let me loginSigned up created password and ID have it written down but keeps telling me does not match..Version: 9.4.2
✓ JCP Website with app is lacking!Pages load slowly if at all. Spontaneous bump offs and starting overs. Very frustrating to shop online at other stores then come here: it definitely feels like a step back in time. The JCP Sports Fan Shop is hard to access once in JCP as it takes you to an entirely different site. You’ll be lucky if your cart remains with previous adds from other JCP areas. Once on fan shop, you cannot go back to items you’ve added from the fan shop to see them before checkout. They simply won’t appear although the description does. Very lame. Went to my account purchases to leave reviews as I find this us so helpful and appreciate it from others when I’m shopping* online. I am still at a loss as to how exactly to leave a review. It should be easy but it’s not. I have been a JCP customer for over 40 years but have to shop online since my local store closed. I want JCP to make it. They must give immediate attention to bringing their app and website up to modern technology or they’ll be toast..Version: 11.7.1
✓ App Issues made me lose $30 in Bonus BucksI tried on SEVERAL different occasions to use my $30 Bonus Bucks to make a purchase using the APP. After a few minutes of shopping photos would not load. Even after closing the app & reopening as well as logging in & out. I also found this to be an issues on the website as well. Apparently it's not due to issues on my end bc I now see many others have reported the same problem. Knowing that I only had a few days to redeem the $30 Bonus Bucks I would periodically try to use the App in order to make the purchase again. However the same problem continued with the photo box being blank even of items in my cart. Therefore I never submitted my order. Furthermore, the Bonus Bucks Rewards promotion, was highly "promoted" as being available for same day use yet they were not even given to me or credited to my account. Until I got home and added it to my Account myself. Although, I reminded the cashier of this several times as well as give him both my Email & telephone #! So after spending Approx. $300 I only received the points toward my account. Of course only because I redeemed them myself. FEELING HIGHLY FRUSTRATED AND VERY UNAPPRECIATED AS A CUSTOMER DUE TO THIS EXPERIENCE..Version: 8.8.1
✓ Where are my Rewards?I have the card. I went to use the rewards for an Easter purchase and could find nothing showing my reward accumulation. Then after some searching, I found it and it said I had no rewards! I had made several purchases during the year (I did find something that said rewards expire after 1 year) So where did my rewards go? I wanted to purchase a dress for Easter, the one that was a little above my budget, but I thought aah! This is where my points will be useful- but I suddenly had no points and multiple attempt to locate a way to contact Customer Service were met with FAQs and no contact information. Online shopping needs to be limited to basic purchases w/o hope of any reward points or usage of said points. I had stopped shopping Penney’s because of a couple of really bad in-storecustomer service experiences in the past. Then started again when with a friend, had great in-store experiences. They have improved in-store experience, but online is horrible! Unfortunately, they often don’t stock the stores with items found online. NO more online shopping!.Version: 11.22.0
✓ Payment hassleSo I have a JCP credit card, always made sure to pay my full amount on time to avoid extra fees. So I was close to the due date but enough time to pay my credit card, so I paid it through the app and said payment processed... turns out a few days later I go to check my account and said I owe $30 extra on top of what I had to pay. When I went to my payment history it said my payment was “rejected” I didn’t get any email or any type of message. I was fuming, I called customer service which was hard because the system was sending me in circles.... and I finally got through and talked to a very sweet helpful lady. Payment was refunded and I paid my original amount... I was glad thinking it was over... but no🙃 a week after that I went to check my account and said I owed $5.00 which I’m guessing was a fee... idk🙄 so to avoid annoying myself further I went ahead and paid it... never again will I pay my credit card through the app..Version: 10.7.0
✓ Needs functionality improvementsI recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!.Version: 7.9.3
✓ Jcp PhotographyI scheduled a session for my family of 5 holiday photos with my dog. When I scheduled the appointment, I let them know I had a small dog and my appointment was confirmed. The day before they called to confirm my appointment and time. 5 min BEFORE my appointment as I was walking in the door, after I had drove 30 min to get to the studio, they called to tell me they couldn’t do my photos because I had a dog. The “manager” that called to tell me this was very nonchalant and had an attitude after I asked why wasn’t this told when I scheduled the appointment or when they called to remind me of the appointment, his words were “sorry.” No attempt to reschedule, provide me with a discount for the lack of communication or emphasize with the situation. He was extremely rude! I have always taken my photos with JCP including my dog and this lack of customer service is disgusting! I will be taking my business to the many other photographers closer to my area. I hope your crappy employee is disciplined for this behavior. As a manager, he needs to be trained on customer service which says a lot about your company. This happened at JCP in Mentor, OH. 6:15pm appointment..Version: 11.7.1
✓ Missing engagement RingMy fiancé and I bought an engagement ring back in February 2020. It took me a while to decide I want to get it sized. But when I was ready I contacted JC pennies and spoke with the lady. She sent me a shipping label and instructions to send my way. After a couple months I did so. I followed up a few weeks later because of course like any new engaged woman I missed my ring. After calling customer service and getting the runaround and being transferred to and from departments they discovered they don’t know where my ring is. It could be returned, but the credits not on my credit card. At one point they told me they don’t do ring sizing. I have contacted my local store and they were a little bit more help. I want my engagement ring. I don’t want the credit for it. It’s already been three weeks and I just got an email that is going to take another 18 days for someone just to get back to me. This is my first experience with JCPenney’s and Need less to say this will be my last. As soon as I either get my ring back or get the credit for it which ever comes, first I’m immediately closing my account. And no one really cares. Just send me my freaking engagement ring back. Sad in AK ....Version: 10.12.0
✓ Forget about using rewards or couponsYou put stuff in your cart and the coupon is there and fine. I added two different rewards and my 30 % off and then it gives me an error on placing my card, I add another card to the wallet. Still error. Then Coupon error. Forget getting them to load automatic from account like the app says it will. I verified it four times and know each time it said it was successfully added to wallet. I then am approaching midnight. By the time I get them back in, they are expired because it is after midnight. Try to go back to see if my points are still there and it says my wallet is empty. Have yet to even get the purchase to work. Next night, same thing but purchase works double time and send me two orders and two charges to my card. Of course my two orders time two minus the rewards. My basket was empty on start of order, was not left from previous session. I checked before starting. I’m done with the app. It seems like if you got too much of a discount, the app failed. Just doesn’t return anything to your wallet.Version: 7.9.3
✓ Terrible service and lack of resolution!I placed an online order for SAME DAY pick up at 7pm on 12/9. Now of course I didn’t t expect it to be ready that evening with it being a couple of hours til closing time. Now after getting out of work at 2pm on 12/10 and driving the hour home I figured it would be ready. I got to the mall and it still showed in process. I needed the suit for a Christmas concert that night for my son. Well, even at customer service they said we don’t know when it’ll be ready you can just shop for it in store. So I did and then on my way out I thought, wait a second my card will be charged another $50 when this processes I better go cancel. Well jokes on me they can’t cancel and online order that is in process OR remove your payment information. So not only did they have 8 hours to prep a SAME DAY order, and drop the ball, they also could not cancel or guarantee I would t have to them go through the hassle of waiting on a debit card refund! Fuming and will NOT be mg Penney’s anytime soon and have made it a point to tell as many people as possible about the poor service! Walmart and Target ALWAYS have same day online orders ready in 2 hours FLAT! They have more volume than JCPenney and they seem to know what they’re doing!.Version: 10.0.2
✓ Trouble shopping on line and storeI use other catalog apps and could figure them out in awhile, they made sense, like Full Beauty, Woman Within and others. I tried jcp and am so confused. I wanted a size 22 but it only went to size 18 and 1 time size 20. I’ve bought these pants from Alfred Dunner many times in sizes 22,24, and 26/28. I would shop on line if it was in simpler format like Full Beauty, WW, Romans etc. so I have to come to store. It’s hard because there’s only 2 electric carts in mall. No place to sit to take a rest if you have medical problems like asthma or back injury. If you’re lucky 🍀 enough to get cart theirs not enough room to navigate isles. That’s it, jcp could do a lot more business if they would fix these problems, I can’t be only one with these complaints. I’ve heard others say this but don’t bother to take time let you know. This took me 20 minutes. But I thought it might help so I could shop on line and store easily.🙏👀🔚..Version: 10.4.1
✓ From bad to worse to deadThis app is terrible! It went from mediocre to completely unusable. Like 95% of the functions stopped working this morning but before that, it was incredibly slow to respond even with excellent WiFi connection. The account icon is just that, an icon, because every time I tap it nothing happens. Making purchases through the app is such a slow process and such a headache to deal with that for about the last three months I’ve really only used the app to look through the inventory at my local store before I went shopping. Nine times out of ten the items that were supposed to be in stock weren’t in stock!! Finally this morning virtually all functionality ceased. I had several items saved in my shopping cart for a few days that were supposedly in stock at my store and I go to look at it and it says my cart is empty, and when I try to search for anything it says no results found, every time!! I was actually going to try to purchase the stuff in my cart because it’s raining cats and dogs today and I don’t want to go out and what do you know? The app finally kicked the bucket. There was an update just one week ago and this is the result?? PLEASE FIX!!!.Version: 10.23.0
✓ Not usable for non US clientsNo vip code. No account access for card..Version: 10.0.5
✓ Freezes Up & SlowI like the options available on the app. I also appreciate the in store pick up and being able to see what items are available in my local store. However, the app ALWAYS freezes when I use it and shuts down. I then have to restart my shopping session or try to find the item I was viewing. Also, my cart frequently adds multiple, sometimes up to 20+ of the item I only wanted 1 of. When this happens it takes a lot of time to delete the extra quantity and the app often freezes and shuts down during this as well. Curious as to whether you guys could model your app after Target? Their in store pick up via online ordering is extremely fast and very efficient/convenient for customers. JCPenney is rarely ready same day even if you order in the morning. To end on a positive note I also appreciate the apps option of easily adding your coupons and seeing how much the item your viewing will be if you apply a certain coupon..Version: 8.9.2
✓ Extremely Frustrating to UseDownloaded after I found out the old app was no longer supported. To be honest, I only use it mostly for Christmas shopping, so it’s been a year since I touched it. I so miss the old app; it took several tries for me to even log into my account. I had to call tech support to access my credit card on the app, THEN I became so frustrated after finally getting logged into my credit card account, I somehow backed out and couldn’t access it again. I quit trying to figure out how to use it. Shopping is not fun; in fact, this is the first year I’ve purchased NOTHING from your site because I couldn’t navigate without become completely frustrated. This, on top of the lameness of your sales, is making me think real hard of canceling not only my credit card but my business with JCP. It’s sad, I’ve grown up shopping with you and would hate to have to take my business elsewhere. Please fix this and make it smoother and more enjoyable to shop online. My patience is limited when it comes to apps..Version: 7.9.3
✓ Love Hate relationship.I love JC Penny and used to love online shopping, but they need to improve their online ordering experience. I ordered a jacket and shipped it to a different store than I shop at because I needed my mother to pick it up for me for personal reasons. When I ordered the item, there was no option to add an alternate pick up person even after I ordered it I tried to locate it. I then get an email that my item is ready to be picked up, so I called customer service to add my mother to the pick up but they told me that I would have to call the store And inform them. I did just that, and they tell me to edit it online, so I make every effort and attempt to change it with no luck. I’ve ordered online with many companies and being a military family found it easy to add and change pick up people even after my ordered has arrived at the store. I used to love shopping on the app, but I guess JC Penny cooperate lacks customer service. I will never order online from JC Penny again, but the in store experience is still great. Cooperate please fix this issue..Version: 9.0
✓ Can’t purchase anything!I used the app, loaded my shopping cart with 4 items. I LOVED the way the app allowed me to choose from the available discounts and told me which one was best! However, when I told it to pay, it asked me to enter my credit card number again, with expiration date and cvv number, which is no problem. But when I needed to submit that info, the number keypad that had popped up to allow me to enter those numbers would not lower itself so I could click the submit button. The button was covered up by the keypad! So, I was unable to order anything!! I don’t have time to get on the phone or boot up my computer to do this—I wanted to purchase through the app!! I even got into the wallet on the app and re-entered my credit card info, but the app still wanted me to re-enter the info to purchase the items again. And, I was stuck in the same boat again!! FAIL!! I can’t order anything through this app, so you guys have just lost my money!! Sorry!! Please fix this so I can order!!.Version: 8.4.3
✓ App needs serious workI am 8 months pregnant and looking for a swimsuit or shorts I can wear to the beach. I only downloaded the app to see if they had something better than target or Kohl’s. I type in maternity swimsuit and it shows no maternity swimsuits, but bigger girl and baggy suits. I don’t want to look huge and bigger doesn’t actually work with an 8 month belly. It will just show the bottom of my belly. After that its all skinny girls in swimsuits which is even more frustrating and I’m normally a skinny girl. I type in maternity shorts and it shows skinny girls in dresses and shirts and the only thing that kind of looks maternity looks like a scrub for a medical worker. Nothing close to my search. When I go into filter and change it to women the number of items it will show me decreases. Why? That’s so frustrating. If you don’t sell maternity clothes I’d rather the app tell me it’s not available than to show items that are completely unrelated to my search. Your search is messed up and needs serious work. I’m deleting this app now and won’t be shopping here. Since the app was useless I feel going in to the store will be just as frustrating..Version: 10.18.0
✓ Disappointed with websiteAlthough JCP does great on shipping “if” they have it in stock, when it comes to what’s due on your account, there’s where the issues lie, even when you pay your balance in full it still says I do no have my full credit limit available. Payments take way to long to post. The proper activity to your account is inaccurate and vague. Maybe JCP needs to revamp their website. Even though I scheduled a payment and received and email that I have scheduled a payment, there is no indication of my payment being made and it says I’m passed due which I’m not. This is the only thing I don’t like about this app. I’ll never know why it takes so long for payments to post. The money has literally come out of your bank account for at least a day before payments show they posted to your account. Very annoying. That goes for all synchrony bank accounts..Version: 11.12.0
✓ Credit card that sucks!If you are a Canadian customer never use their credit card. When the borders are closed because of the COVID pandemic and you rely on the mail to receive and pay their account, they charge you lateness fees even if you pay upon reception, which is usually about 5 days prior to their deadline. If you send a postdated check to cover the mail delay by an extra month, they cash it in as a double payment on the same month. Synchrony Bank is literally a sad joke. Run away from it..Version: 10.20.0
✓ DisorganizedI love shopping for clothes at JCP, but I will never again order online from them. Not only is the communication completely misinformed, but their customer service team is very rude as well. My order went from saying default and when I called and asked what that meant I didn’t get any explanation just that the order would arrive in a couple days and that they were waiting to put in shipping label. Then I finally get a couple of my packages delivered, but the rest of my order I was still waiting on and the app kept telling me it was shipped, but when I took a look on the website itself I was being told that all my orders were delivered when they indeed not! I get told that I have to file s police report in order to get back my refund all because it was over $100! So I go on ups website and decide to track it that way and I was told my WHOLE shipment would be delivered today, July 21, 2023. This too was a lie! I only received one shirt and a letter inside stating that my packages are going to be shipped separately! No warning, no call, just a dumb note! I am going on vacation and don’t have all the clothes I was depending on to get here on time! I will never order online from here again!.Version: 11.15.1
✓ LOUSY APP!I was having trouble with navigating online so I installed this app. It was slower, crashed several times, had a hard time with filtering & would send me to an entirely new category so I had to be searching again. I was timed out, signed out, wouldn't recognize my sign in info, wouldn't load my cart info, & finally when I purchased, the app wouldn't update my payment information until several tries. During this time, I kept my eye on the discount that had to be entered & re-entered each time JCP app timed out. Anyway,after spending over 5 hours trying to select, keep my discount active, waiting for the app to update my member info (member for several years), I finally was able to purchase my order...without the big discount..I timed out! There is No WAY these positive reviews are legit if they had really shopped for more than 2 or 3 items! Maybe they were promised a discount that of course has expired with the others. Now, I don't have a JCP credit card, & after this, don't plan on it. Not intuitive, small images (iPad), slow, & times out or signs out while using. Very poor!.Version: 7.9.5
✓ Defeating the purposeI was trying to find a price check scanner in my local store and came across the sign to price check on the app now. Usually I’m all for using technology to make things easier, however, trying to download the app and price check through the app turned into a nightmare. My local store does not have a WiFi network for guest shoppers and my Verizon cell phone service was non-existent inside the store. I tried walking around multiple areas of the store to download the app and then could not price check any of my items after I downloaded the app because I did not have any cellular service to connect the app and find prices. I was very upset that I couldn’t use the app or find the prices of the items I was shopping for. While checking out, I attempted to use coupons from the app as well but, low and behold, they too did not load and I was unable to use them. If you’re going to require customers to use an app to complete this simple task inside the store, at least provide a wifi network they can connect to to use the app..Version: 9.1
✓ Items never cameI ordered spa kits for my daughter’s birthday. UPS notified me that my order had been delivered to JCP and signed for by Toni. When I arrived at the store, I was told my order wasn’t there. I showed them my tracking information that showed it had been delivered. They went to look and came back stating that they didn’t know where Toni put my items. I would have to return when Toni was at work, which was tomorrow. I needed the spa kits for my daughter’s birthday then. I returned the next week to get the spa kits and again was told they were not there. I told the lady that they were delivered on February 10th and at this point it is February 15th. Another employee, one who was there the first time I went, said that Toni signed for them and couldn’t remember where they were. The first lady took my number and said she would call me. The next day James called to tell me my order had not arrived. Then I received an email that my order was canceled because I did not pick up my items. I have been a loyal JCP customer for many years and am rethinking ever ordering from them again..Version: 11.9.0
✓ Curbside pickup check-in doesn’t work, store doesn’t answer phoneDownloaded the app to try to check-in for curbside pickup. Didn’t work. Could not check in through the app or the order pickup confirmation email. Tried calling the store (Roseville, CA) multiple times while waiting at curbside pickup only to have the phone ring and ring with no answer, or suddenly disconnect without an answer (yes, the store was open - it was 2pm on a weekday afternoon). Called the customer service line only to have a rep tell me she couldn’t contact the store or do anything other than re-send me the confirmation email which I already had. JCP - please understand how your failure to provide the curbside pickup service you promised impacts caregivers of those with disabilities who cannot be left unattended and cannot physically enter or wait in line at the store. What looked like a promising way to get my senior, disabled mother comfortable clothing she likes (she’s been a loyal JCP customer for decades) ended up being a complete waste of time and effort. Do better JCP..Version: 11.13.0
✓ Poor customer serviceI have had the most awful customer experiences with Penney’s the last couple of days. I ordered a smart watch and after completing the order my wife decided she wanted one. As soon as I completed the order I had the epiphany that I should’ve ordered both together to save on shipping. Consequently I cancelled both orders and reordered the pair. The order was subsequently cancelled. I called in and customer service couldn’t tell me why my orders were cancelled. I was escalated to a higher authority who eventually replaced the order but still couldn’t tell me what happened. The next day my daughter told me she wanted a watch as well. Assuming everything was fixed I ordered her one and once again the order was cancelled. I had to go through the whole process again but this time they told me that they would have to send my order to someone to review. Background here is that I have exemplary credit and no blemishes at all. I’m livid about the treatment I received as a customer and will never return as a customer. I had 50 years experience in retail management and never gave a customer this kind of inept service. No wonder Penny’s struggling to survive. They have forgotten the customer..Version: 11.9.0
✓ Worst customer service EVER!They farm out their customer support to people who are very rude and nearly impossible to understand. They won’t transfer you to anyone in the USA or even to a supervisor. I called 6 times, just trying to find someone I could understand. They tell you to leave a review, but there isn’t an option at the end of the call to even leave feedback. I left my phone on speakerphone for almost half an hour to see if I could get the representative to disconnect their end so I could leave my feedback. They never did. I finally got another call I had to accept and disconnected the call. The app changes your address, even if you carefully make sure you have the correct address in your account information and the billing information is correct. JCP customer service told me to return the item. I had already explained that the item was delivered to the wrong address. I guess they expected me to either pirate my own package off of a stranger’s porch to fix the error their app caused. I am hoping the residents at my old address are honest and will return it to UPS. Otherwise I will be out the money I spent on the JCP app. Maybe that’s the only way they can make online sales these days, but they just lost a long time customer of 35+ years. I’ll be cancelling my card and deleting my account. USER BEWARE!!!!.Version: 11.10.0
✓ Don’t Work at JCPennyAlthough it’s a nice store and the employees who work there seem friendly, they really aren’t. I recently applied here and got the job. My first day was a Saturday, one of the busiest days and I was in training for the cash register. I’m a visual learner and I didn’t talk much, but rather watched and asked some questions. I learned how to fold clothes and do some tags, but that’s about it. My second day was today, and I went to work but I wasn’t wearing the proper clothes, (even though I was wearing jeans and a sweater) and my manger didn’t seem happy with me about that (which is understandable) but they sent me to work anyways. I was working in the women’s department, and then my manager wanted to speak with me, so I went to her office. She said that 4-5 employees had an impression that I didn’t want to be here and I had bad energy/attitude. Because I was quiet? Because I was trying to learn how to do the job so I can do and be my best? I was so disappointed! The expectations at that store are just so high. I was very friendly and I was trying to get to know the people I was working with and the job itself. I ended up quitting and I’ll never be walking up into a JCPenny store again..Version: 10.0.1
✓ Good but has issuesI downloaded this for Black Friday, and it was really nice to be able to order from my home! Worked great or so I thought. I ordered 3 things and chose the option to pick up in the store since it said it was available for me to do so. I spent well over $49 so free shipping was available as well but the in store pickup was easier. 2 days later when I got an email saying my stuff was ready to be picked up, I also got an email saying one of my items had been canceled due to not being available in the store. At first I was basically told that’s just how the app works in the store. I feel like the app should not have shown that I could pick up, and then just cancel my order without the option to go ahead and have it sent to my home. I was told I could order another which I was not gonna do and spend nearly $9 for shipping when my original order offered free shipping. Thankfully it was made right by an extremely sweet manager in the store, and I’m just waiting on my refund and my shirt to be shipped to my home! However, the app was frustrating and disappointing in the end. I was told this had happened to several people so hopefully this can be fixed somehow..Version: 10.0.2
✓ Love it..BUT...This card is amazing. Meaning you get all kinds of discounts and coupons. The more you spend the more you get. It ships fast and they have great items. The but comes from how they add what you spend to your card. When u make a purchase they charge the full amount immediately, like most places but then when the items ship, it gets charged again with each shipment. The sum total falls back off in a few days but it made my card go in the negative for like a week. It evened back out but it made my credit score drop like 40 points. I was livid.. I called them and that’s when they explained how it worked to me. I wish somebody would have told me that before I stated shopping. Example.. say u purchase 3 items in one purchase. They charge the sum of all 3 items.. then each item ships separately over the course of a few days. As each item ships you will get charged again for each item that shipped. Then after like 5-7 days the sum total will fall back off.. that’s pretty messed up..so just be careful and don’t spend more than half your limit. At least till it evens out anyway ;) hope this helps someone. Especially if your trying to get your credit score up like I am.Version: 10.13.1
✓ Gift cards not secureI naively loaded some gift cards into Wallet on my JCP app and destroyed them as I was under the impression my information was secure. Several weeks later I had my iPhone’s cracked screen repaired. During that process, the app somehow was inadvertently deleted and the gift card balance disappeared. After many phone calls to JCP and a tremendous amount of runaround, one helpful rep was able to verify some of the $$ lost - but only after I gave her information printed on a store receipt from a purchase where I had spent part of a gift card. Another one, which was unused, cannot be traced. A different rep told me my information is still available if I log in on a computer instead of through the app. Not true! Ironically, when I signed back into the app after reloading it, my saved credit card information along with a pending shopping cart were intact. Come on, JCP, how does this make sense? Word to the wise: Do not load your gift cards on the JCP App! If you do, hang on to them. If the app gets deleted, phone is replaced, etc, you will lose $$..Version: 8.9
✓ Used to work fineThis app worked great when I first downloaded it, now it crashes and lot and does other things. When I’m browsing through the app, it’ll stop loading when I click on an item, or it’ll load the item and freeze up. I don’t know if I’m going to fast or what, because when I try to slow down browsing and pause between my next move, it doesn’t happen. I like to look at an item, read about it and its reviews, decide what I’m going to do, and keep it moving. I’ve also been having a problem lately when I open the app and it’ll show items in my cart, multiple amounts of the same item. It’ll be items that I’ve thought about purchasing before, but maybe removed or saved to my favorites list. They’ll be right back in my cart when I open the app again, and if I want to purchase anything, I’ll have to remove all of those items from my cart. It’ll be close to 40 items in there. I love the fact that the wallet will show the best coupons, and keep track of my rewards. The app is easy to use, the only problem is the annoying glitches..Version: 8.4.3
✓ Customer service horrible !The jcpenney app is not the problem! Is the 3 party retailer that is 𝘗𝘢𝘳𝘵𝘯𝘦𝘳 with jcpenney I purchased a perfume online nov 7 and got an email said it was canceled! No reason why ??? I called customer service and they said they don’t know why they cancel because they do have it available in the warehouse and it’s not their fault because it’s thru the warehouse ... so the guy gave me a $10 off discount on the Perfume n reorder it because he said that the only reason why they would cancel it it’s because it’s damage so now on Nov 20 they cancel it again!! and don’t tell me it’s damage again too Bc that’s a lie! So Customer service has no idea why they would do it then WHY HAVE IT ON YOUR WEBSITE ??? Take it off then!!! If y’all out of stock then put out of stock!! Instead of wasting patience for it to come ugh!!! I’m so disappointed because that was a gift for my daughter who has cancer and yet they never gave me at least a discount or rewards for this issue Again... I been with jcpenney credit card member for years! And never experience this!.Version: 10.0.2
✓ ProblemsWhy didn’t I get an email saying my current orders were ready for pickup? I did with my previous orders. Why would they remove this feature? I only found out my orders were ready because I happened to be checking my account. I would have been waiting forever if I had been waiting for an email update from Penney’s. In all fairness, I did receive an automated call saying my items were ready, but an email would have been a lot nicer. I can’t print my order to take to the store. Before I could print my order from my tablet and take it to the store. Not all of us who purchase online have cellphones. I want to be able to print my order. I could before. I want that feature back. I can’t speak for the current version of this app, but the previous version kept locking up my IPod Touch (6th generation). I had to reset my IPod several times. I never had to do that with any other apps. I hope they solved those problems with the latest revision..Version: 9.5.5
✓ Wish there was a ZERO Star Choice!I ordered 4 Blankets, 2 were packaged totally flat, 2 were rolled up but not large and all delivered in the same box. I was charged an “Oversized Fee” of $4.99 EACH. It shows you can make returns to the store or mail the items back. I drove 22 miles to the closest JCPenny store to return the Blankets since the colors weren’t the shades that the people who I purchased these for liked. The packages were unopened & easily fit in a Grocery Bag. Imagine my surprise when I was told that the Oversized Fee was Nonrefundable. It didn’t say that anywhere on the order that if I returned the items I wouldn’t get the fees back. I just called the Customer Service line & spoke to someone who said I couldn’t get the fees back because the colors weren’t what the people getting the presents liked. The Customer Service Agent said it’s not JC Penny’s fault that they didn’t like the colors, so I won’t get the refund. This seems very shady, especially since they charged the fee for each item & put them all in the same box! Now they refuse to refund the fees. I like the App, but Macy’s has a much better return policy so I will be giving my business to them!.Version: 11.21.0
✓ Security concernI downloaded the app yesterday from the App Store and am concerned I just gave someone access to my iPad. When I opened it up it immediately said Hi Jessie which was odd since my name isn’t Jessie and I hadn’t signed in yet. Then I entered my email address and a password appeared which said paring token. I hit enter and it opened to the Penny’s store. I know I should not have done that, but I did. Did I just give open access to my iPad to “Jesse” so he can keystroke log my passwords? I know Apple just made changes to the purchase process on free apps but this has me concerned. Is this legit, a problem with this particular app or a new feature of some sort? This morning i went in on my old iPad and changed my password. I didn’t know it off the top of my head so i used the Forgot link which sent an email to both iPads. I changed it then deleted the email. Then went back and changed it a second time then deleted that email plus the trash in both devices. I just now tried to get into my account and the password won’t work. Hopefully “Jessie” wasn’t able to get in between the 2 times i changed it. iPad Pro v15.1.1..Version: 11.7.1
✓ Terrible for international shoppingI’ve spent hours loading my cart but can’t find a way to check out as an international shopper..Version: 9.1
🙂 JCPenney – Shopping & Coupons Positive Reviews
JCPenney – Shopping & Coupons works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact JCPenney – Shopping & Coupons.
⛔ JCPenney – Shopping & Coupons Problems
