Caviar - Order Food Delivery App Support

Caviar - Order Food Delivery App User Reviews

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Caviar - Order Food Delivery Pros

✓ After door dash, time to dump Caviar. AwfulAfter DoorDash bought caviar, they changed the website. It is now terrible. No way to sort through the endless (which is presumably good) options. However, I’ve had my last two orders refused by the restaurants. Apparently, a restaurant will shut off its caviar (I think they are having their own set of issues with the app, according to one I spoke to), but caviar will step let unsuspecting diners order and charge their card. The courier shows up at the restaurant and they say: “we are not accepting any caviar orders and haven’t done so for days, if not weeks”. Of course, the courier doesn’t get paid. Also, as the consumer, you have to be careful. If you cancel the order, they will charge your card. You have to go to customer support and have them cancel it..LolareilandVersion: 4.1.4

✓ Would give 0 stars if I couldI don't normally leave reviews, especially bad ones, but I feel that I have to warn people against using this app. I have been screwed over countless times and then told I couldn't be helped! Especially during this global pandemic, they have acted incredibly irresponsible. I ordered food from two separate places since the COVID outbreak, the first place actually turned out to be closed when I called them to check on the order after about an hour of waiting for the order. The second place never received the order from Caviar and they refused to make our food. Now Caviar is refusing to give us a refund and telling me to reach out to the restaurants to get the refunds. I will never use it again, and I'm gonna tell all my friends to delete the app too!!!!!!!.DogedogedogeVersion: 3.14

Caviar - Order Food Delivery Cons

✗ Compromised Account PolicyI generally really love everything about Caviar. However, my account was compromised today. Multiple changes made: name change, delivery address added, phone number changed - all things that should be red flags if fraud monitoring is in place. Realistically if my phone number is changed in the app I should probably need to verify that change via email. The order was placed (lobster delivery to NY) and I found out about it via a status update to my email. I immediately contacted them through the app and always asked for several verifying pieces of info. Upon giving them my account was nuked and I was told if I’d like to use caviar I should signup with a new email. (Lol) No way to make sure there weren’t other fraudulent orders, contact support with a ticket associated with the account, get confirmation the account is actually deactivated.. etc. Just K BYE. Um.. let’s revisit this. I appreciate the swift response but that was a pretty over the top reaction to something that pretty obviously seemed to require 1) a hold on my account and 2) a link to reset my password sent to my email..ErinbeitelVersion: 3.9.1

✗ Horrible Customer ServiceSo I just recently downloaded the caviar app and when I opened it today to place an order a notification popped up that said I would get free delivery for my first order. So I clicked ok and of course I was going to take advantage of that. As I was reviewing my order I made sure to see that there was no delivery fee and sure enough it said $0.00. After placing the order I looked at my receipt and there was a $7.99 delivery fee that appeared. I contacted caviar about this and they wanted a screen shot of the notification in order to credit me my free delivery, however it was a notification. I said ok and it disappeared, I mean I guess I should always screenshot notifications 🤷🏼‍♀️. They were acting like it was a fake notification or maybe they just didn’t believe me. Either way, if you use this app and want to make sure you get the free delivery on your first order or any other promotion they offer be sure to take a screenshot of it or they will not believe you. As the conversation ended they said there was nothing they could do. I later received an email saying my delivery fee was credited to my account, so they did eventually do the right thing but I don’t feel like I should have had to work that hard to get something they offered me to begin with..FrannypatVersion: 2.83

Is Caviar - Order Food Delivery legit?

✅ Yes. Caviar - Order Food Delivery is 100% legit to us. This conclusion was arrived at by running over 165,864 Caviar - Order Food Delivery user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Caviar - Order Food Delivery is 86.4/100.

Is Caviar - Order Food Delivery safe?

✅ Yes. Caviar - Order Food Delivery is quiet safe to use. This is based on our NLP analysis of over 165,864 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for Caviar - Order Food Delivery is 90.9/100.

Should I download Caviar - Order Food Delivery?

✅ There have been no security reports that makes Caviar - Order Food Delivery a dangerous app to use on your smartphone right now.