Caviar - Order Food Delivery Negative Reviews

Caviar - Order Food Delivery App Complaints & User Negative Comments 2024

Caviar - Order Food Delivery app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Caviar - Order Food Delivery? Can you share your negative thoughts about caviar - order food delivery?

Caviar - Order Food Delivery for Negative User Reviews

✓ I used it once, NEVER AGAINI was cornered into using Caviar because it was required to make an online order from a restaurant. I did not receive an item that I was charged for that night, which is no problem, it happens... I contacted the restaurant via the customer support email on their website. The restaurant replies with apologies, asking for my receipt and what was missing. I sent them the Caviar receipt and the packing list missing the item I had paid for. They emailed me back later saying that they were sorry, but I would have to contact Caviar to receive a refund. Apparently, Caviar has a 24 hour window in which you may request a refund. Outside of that, sorry you lost your money. By the time I had received that second email from the restaurant, that window was well beyond gone. I tried chatting with customer support for Caviar, same response. Sorry, your time is up, no refund for you. I feel so cheated. What terrible customer service. My restaurant will never use Caviar or Doordash, and I suggest restaurant owners go a different route. I would never want my customers to experience this thief of a middle-man company..MittensBFOXVersion: 4.12.1

✓ DO NOT USE THIS SERVICE!I wish I read the reviews before I placed an order. I ordered cupcakes in Brooklyn, NY from LB, CA to be sent to my daughter (as a surprise) who resides in Brooklyn. The cupcake company doesn’t have an in house delivery service but has a link on their site for caviar, so I used them. The surprise to me was that no cupcakes were delivered! The security guard said a delivery guy was outside by the gate made a call to someone?? (not us) and then took off with the cupcakes right away. Although an email sent to me states it was delivered...it truly wasn’t and now he has himself a pack of cupcakes Wow!! I’m dealing via email with caviar and it’s a pain. They don’t use a phone service to deal with customers? So I’m sure this will be a long back and forth. This was the very first time I used a service of this sort and due to my ignorance I was along the many others who were duped! Never again! Don’t waste your time with this company it’s not worth the gamble, time or anguish. By the way you have no choice but to give them one star although I wish there was an option for no or negative stars!.LBNYMOMVersion: 2.89

✓ Deliveries take too longWell for the last six months understanding pandemic aside because Uber and seamless are doing the same and they are not as late as they are and you are able to reach them, they apologize and always find the best solution or at least give you a credit to make it worthwhile. Caviar support team is easy on saying goodbyes, take a long time and then get back to you with no answer or problem fix, so for the last 10 or so orders all close by restaurants from my house, I waited about an hour to find out the driver was lost and was calling me in Spanish or the driver never showed up, and mostly I had to basically cancel the order and re-order again, I am finding out that the only way to get an order is to first order and then contact Support to make sure they are reaching out to somebody to get your food picked up, I can’t be using an app as such and always waiting around an hour and sometimes get my food cold because it’s been out there so long or never get it and re-order. The worse is customer service that basically tells you it is what it is, goodbye because they have to help somebody else. Knowing seamless GrubHub and Uber eats they always try and they always give you some sort of credit to make up for it immediately before you even asked for it to try to alleviate the problem. Caviar never does until you force their hand. I had just signed up for a subscription plan which I will be canceling since this is just not acceptable.Mighty PowerVersion: 4.11.0

✓ Beware of the service - it’s terrible!App appears to work well, hence the two star rating. The actual service stinks. We tried the service on the way home from vacation, because I didn’t want to sit in the car another 12 min to grab our favorite pizza. Delivery was set for 25-40 min, which seemed reasonable. Got a text 40 min later that it’s being delayed another 15 min. 30 min later, still no pizza. Got an update that the driver was finally at the pizza shop. 15 min later called the pizza shop who was just then making the order. Apparently they rejected the order but Caviar never let me know that. They ended up putting it in when the driver was there. Wish they would have just called - I would have cancelled. We still don’t have the pizza yet - it’s due in another 10-15 min, over 2 hours from when we placed the order. What a joke. I will not be using this service and can not recommend anyone else use this. Hungry people like their food in a timely manner - charging them with no option for refund - or option to even contact beyond submitting an email through their system - and then taking over 2 hours to deliver that food just makes for an angry customer who will shout to the rooftops how terrible the business is. Beware of this service!.AJ446Version: 2.76

✓ Terrible Customer ServiceI was a loyal customer for a very long time until one day I tried to log in and received a note that my account had been deactivated. That’s it. “Your account is deactivated.” And guess what: You can’t reach Caviar support... unless you have an account. So I tracked down a phone number and called and was told by an incredibly unhelpful representative that my account had been deactivated “for a reason” but that “the reason could not be disclosed because it is company policy not to disclose reasons.” You read that right: They will delete your account, they won’t tell you that they deleted your account, and then when you manage to figure out how to contact them so you can ask why they deleted your account, they won’t tell you why. They told me they would review my case and possibly reverse their decision, so I asked when I could expect to hear the decision and was told that they “could not promise someone would reach out” to me. Like I said, I had been a loyal customer for years. I was worried about losing my account. But I quickly discovered many other apps have the same restaurants (and lower fees!). So do not download Caviar. There are better apps out there..Jackbauerid4Version: 2.82

✓ Worst delivery appI do not understand how the rate exceeded 4 points on App store (but please don’t get deceived by the rate and actually read the reviews before you start using this service) I’ve had so many bad experiences with this app just like others did. Delivery time getting pushed back is just normal. Once I waited for TWO hours to get my food, reached out to customer service, all they said was do you want to cancel this order and get a refund? Ignoring my TWO hours of wait time, didn’t even bother to solve the issue but they were rather trying to get rid of one customer who literally waited for so long to get her food by just processing a refund. Then the courier all of sudden arrived and texted that he doesn’t have access to come upstairs since the security wasn’t there. I texted him as I was going downstairs saying he could leave the food at the security desk (no contact delivery) and I arrived in a minute, the security was there and my food WAS NOT. He lied about leaving it at my security desk. I waited for two and a half hours for nothing. Caviar doesn’t even have the feature where delivery people need to take pictures of where they left the food for no contact deliveries. If you want to waste your time on waiting food and need frustration in your life, please use this app..ShdjdjfmVersion: 3.15

✓ Worst Customer Service plus an App GlitchI will never order from Caviar again. I placed an order & 10 minutes later when I went to check for the address to the restaurant it said I had not placed any order and I had no email confirmation. So I placed the order again and it went through without any issues. When I got to the restaurant they said I had 2 orders, I told them I only wanted 1 order because the app mistakenly did not show that my 1st order went through. I emailed Caviar customer service right away telling them I needed a refund on the 2nd order that I did not want. Windzel said he would contact the restaurant and get back to me (April 8). They never responded back. Its now April 18th and they are telling me I need to call the restaurant myself... this is after they said they would contact them and after they said they would pass my issue on to management after I threatened a poor review. Any other delivery app would resolve my issue themselves since they are the app the order was placed on. So stick to Doordash, Grubhub, Postmates instead. 2 1/2 weeks later and still waiting to be refunded over $60..ApricotfantastikVersion: 3.14

✓ DO NOT USE!This is the WORST service ever. We were sitting in our living room on the sofa waiting for our order to be delivered between 8:20-8:35. By 8:35 the food wasn’t here. My husband goes to check his phone a few minutes later to see if they sent a note or anything. It says the good was delivered at 8:35. Meanwhile we are still sitting facing our front door ... nobody has come onto our porch, nada! So he calls the number back and no answer. Texts the app and gets a note saying they came, rang the bell and knocked and nobody answered. He verified our address because the only explanation would be going to the wrong house since we are sitting and waiting 5 feet from the ever loving door. And yep, right address alright. Next text from them says if nobody answers the door or calls back within 10 minutes they forfeit the order and throw it out. We are so mad! The courier/driver/loser/hungry person did not come to our home. Because if he/she had they would have seen that we have a RING video doorbell and we would have video of them .. so instead we have proof that they didn’t come. I wonder how many other folks have been ripped off the same way. Just terrible!.FrbfanVersion: 2.61

✓ WORST APP EVER!!!!!!!!I paid for a non-existent meal FOUR TIMES! When I attempted to place the order, the app told me my card was declined. I thought, “That’s weird! I have the credit,” so I inputted the credit card info again. Declined. Asked my boyfriend to try his card. Declined. He inputted it again. Declined. We both check our credit card apps to see our last transactions and we were each charged TWICE! Even worse—the amount that we were charged didn’t even match the total quoted in the app. Couldn’t find a phone number for customer service in the Caviar app so I had to google them to reach a human. Get this—they tell me my cards were NOT charged (LIE) and, if they were charged, the money should be returned by my bank in 48 hours. I asked if they could provide a credit in the amount of my order total so that I could at least get my food at this point. They’re not authorized to do this. I asked if I can speak to someone who is authorized. No go. So frustrated that I hung up on them. Next calls will be to our banks to contest these charges. DO NOT DOWNLOAD THIS APP!.HatePMVersion: 2.82

✓ Absolutely horribleCaviar used to be stellar and has rapidly gone downhill. We're forced to wait multiple hours only to get a lackluster phone call from the delivery guy saying our order was picked up by someone else. We were given no answers as to why Han Dynansty gave our order to someone else. When I contacted customer service I was met with pisspoor service that offered me a 15 dollar credit and still no food. No thanks. I'll just use that to get an uber to pick up my own food because I'm capable of rational thought, traveling from point A to point B and aquiring my own food. Another time we waited for an hour to then get a phone call saying that the restaurant was out of our order, then proceeded to make us wait another hour. When we finally recieved our food it was NOTHING like what we ordered. I have a food allergy and I had no idea what the food was. Needless to say I went hungry both nights. I am extremely dissapointed in this service and I will no longer be a customer. It is far easier for me to just walk to the restaurant and pick up my own food. Maybe I'll try uber eats. I hear their delivery fee is higher, so perhaps their drivers actually know how to...drive..GrahamcjVersion: 2.61

✓ Terrible terrible terrible and overpricedI’ve been using Caviar since it was Main Line Delivery. It was always overpriced and not too smooth but I liked the selection and figured, “well, they deliver”. The last driver I stood outside waiting for and she went to 3 different houses on the street as I tried to wave her down to KO avail. A few times lately the drivers were oblivious to the order and shorted me. When I contacted customer service they said they’d put it through the process and get back to me. They never did. When I contacted them back they said I never got back to them so they dropped the case, after them saying they’d get back to me. Well I’m sure your driver enjoyed the food I paid for and it was easy to drop the case. Just as easy as it was for me to drop your service and never use again. Most the time the food was cold and I felt with it. I been in the service industry for over two decades and get the difficulty but these people just don’t care. Over time they snowballed into the horrible service they’ve become. My advice, save yourself the activation and use a different service. Seriously they’re God awful..T-nuggetsVersion: 3.5

✓ Two hours after ordering my food the food was not deliveredI’m this was genuinely one of the worst customer experiences I’ve had. I ordered food from a restaurant I really love. The wait is long. It was quoted to be 50-70 min. Completely worth the wait. I place the order at 6 PM thinking I’ll get the food at 7ish. Food is picked up at 6:46. Great, I’m about to have a fantastic night. 7:20, I get an update the delivery is 50 min out. That’s when I contact customer service via chat. Genuinely horrible. While we are chatting for 20 min. While we are chatting I get a notification saying my food was delivered. I say ok. It must be in my lobby and some grub time is nearby. Not the case. A full two hours after I order the food, which I really wanted, they say they can’t reach the delivery person and can refund my money or order (which with this restaurant at peak time would have been 90 minutes). So tonight I am literally eating almonds and chips for dinner because I’m sick and don’t want to leave my home- the original reason why I ordered caviar in the first place..HunngrrryyyyyyVersion: 3.9.1

✓ Horrible Customer ServiceSo I just recently downloaded the caviar app and when I opened it today to place an order a notification popped up that said I would get free delivery for my first order. So I clicked ok and of course I was going to take advantage of that. As I was reviewing my order I made sure to see that there was no delivery fee and sure enough it said $0.00. After placing the order I looked at my receipt and there was a $7.99 delivery fee that appeared. I contacted caviar about this and they wanted a screen shot of the notification in order to credit me my free delivery, however it was a notification. I said ok and it disappeared, I mean I guess I should always screenshot notifications 🤷🏼‍♀️. They were acting like it was a fake notification or maybe they just didn’t believe me. Either way, if you use this app and want to make sure you get the free delivery on your first order or any other promotion they offer be sure to take a screenshot of it or they will not believe you. As the conversation ended they said there was nothing they could do. I later received an email saying my delivery fee was credited to my account, so they did eventually do the right thing but I don’t feel like I should have had to work that hard to get something they offered me to begin with..FrannypatVersion: 2.83

✓ GIVING UP ON THEMBeing that we are in the middle of a pandemic, I have tried to support local restaurants while still keeping them safe by ordering through caviar. Twice I have ordered from our favorite bagel shop that is two blocks away from us and my order has gone horribly wrong. The first time it took an hour and a half and we hadn’t seen our food yet. We couldn’t find anyway to contact caviar in a timely manner so we cancelled our order. Today we ordered bagels through them again and this time after an hour wait it said our item was picked up and on its way. Then it said delivered and we checked the front door and our food was nowhere to be found so we were worried it was stolen. We called the restaurant and they said our order was still with them. I completely understand long wait times given the circumstances but don’t lie to me. Why would a courier say our food was picked up and delivered when they haven’t even arrived at the restaurant yet. That just leads to confusion and is infuriating. After we spoke to the bagel shop, Caviar apparently called them and the shop reported what the courier did and she told me they were very rude and dismissive to them. We ended up getting everything cancelled and ordered directly trough the bagel place to pick up the food. But it was a total waste of time and incredibly frustrating. We will not be using the app again..JesM292Version: 3.14

✓ Compromised Account PolicyI generally really love everything about Caviar. However, my account was compromised today. Multiple changes made: name change, delivery address added, phone number changed - all things that should be red flags if fraud monitoring is in place. Realistically if my phone number is changed in the app I should probably need to verify that change via email. The order was placed (lobster delivery to NY) and I found out about it via a status update to my email. I immediately contacted them through the app and always asked for several verifying pieces of info. Upon giving them my account was nuked and I was told if I’d like to use caviar I should signup with a new email. (Lol) No way to make sure there weren’t other fraudulent orders, contact support with a ticket associated with the account, get confirmation the account is actually deactivated.. etc. Just K BYE. Um.. let’s revisit this. I appreciate the swift response but that was a pretty over the top reaction to something that pretty obviously seemed to require 1) a hold on my account and 2) a link to reset my password sent to my email..ErinbeitelVersion: 3.9.1

✓ Terrible app, terrible service, terrible customer supportOrdered about $45 worth of Sushi because UberEats and DoorDash (great service on those apps) weren’t working. Well it seemed like an alright process up until the time actual deliver came. Ordered around 7:30pm and at 8:23pm I get a notification that the food had been delivered.....while I was sitting on my couch. Strange so I went to the door and no one was there. I waited and waited and eventually knew something was wrong. I was able to get in contact with my driver who said she delivered the food and that a girl grabbed it at the front door. Only problem is on all 3 stories of our apartment are full of dudes....she either came to the wrong place or is delusional. She was acting as if it was some technical error. “Oh wow that’s really strange wow.” Uh ya, mega strange that you just gave me food to a random person without notifying me you were here. Said she would contact support and I asked for their number and texted multiple times and she stopped responding. The customer support doesn’t have a number either which is unacceptable. Just the email and the live chat which is supposedly the fasted method but our live chat was never responded to..... What I’m saying is, if you have to eat crumbs off the floor or use this app, save yourself the hassle and just hit the floor!.CaviarBoy227Version: 2.96

✓ Worst Food Delivery AppDon’t waste your money using this app. This is the first app I have ever written a review for because it is that bad. I cancelled an order within less than a minute of sending it because my order summary changed. Caviar decided to change from a $0 delivery fee to a $6 delivery fee, which in total added on $13 to my original order; from $21 to $34! So, you would think that after you cancel an order within less than a minute of ordering, that you would be refunded immediately, right? Nope! I contacted Caviar customer service over the app and it took them hours to contact me back! I cancelled the order at 9:55 am and a customer service agent contacted me back at 2:50pm. I ended up calling customer service over the phone before then, and all they had to offer to me was “The refund was given on our end but won’t be processed until 5-7 business days.” What? I have received refunds instantly many times before. A multi million dollar company cannot expedite a refund? Lol ok. Please don’t waste your time with this app. They don’t care and there are other food delivery services with cheaper delivery fees and much better customer service..Kenzie crescenzoVersion: 3.9.1

✓ Very 1st Order, not so muchSo I decided to give Caviar a try, and was swiftly disappointed. So I place my order for some Korean food at 3:09 pm. I get the confirmation email from Caviar saying that the restaurant has received my order, and to expect it by 3:45 ish. So I go about my day, until after 4 pm and realize that nothing has been delivered. So I check the App and it says that my food was already delivered the exact same time I placed the original order. Thinking that is very strange, I contact CS to find out that they immediately canceled my order (with the excuse of saying) that my order was never received by the restaurant. I get more run around about some other details (like trying to get all the charges/tip get refunded and making sure all credits will apply), until 15 minutes later I had only a credit of $8, and I had to reorder everything again or forfeit the I was money owed. This just doesn’t seem fair to me. Caviar did apologize for the mixup, but they never took ownership of their mistakes or tried to go above and beyond (especially during these times. ) I normally wouldn’t be perturbed by this, but due to the pandemic I can only get food from delivery since I’m immunocompromised. It’s hard enough trying to afford all the fees and charges with these services. I just came away feeling used and upset. Not a good 1st impression by any means..Purple926Version: 4.14.1

✓ Horrible app run by careless company.So I wrote a review about DoorDash since they banned my account for no reason, offered no help in reactivating it, and we’re not able to provide a reason as to why I was banned. Come to find caviar is owned by DoorDash, and even though I have only used caviar ONCE, they banned my account too. I “chat” with a customer service rep and they too, are unable to give me a reason as to why I am banned. I am just told that I “violated their terms and conditions” but what part? What did I specifically do? I am a 22 year old female who has only used the app to order food. I am not some hacker stealing free meals from this service so I don’t understand what I possibly could have been banned for. I ask for a phone number to speak to someone directly and try to get my account working and they straight up tell me “they don’t have a phone number at this time”. How do you not have a phone number for you customers to reach out to?? Especially when you are banning their accounts for no reason?? Absolutely ridiculous how they have zero lack of care or sincerity when it comes to their customers. Even if they somehow deactivate my account I will never be using DoorDash or caviar again. I don’t appreciate being made to feel like I’m some criminal on a black list when I am literally just trying to order food and support local businesses..LalachangoVersion: 4.24.1

✓ Wish I could give zero stars.Door dash’s involvement ruined my favorite delivery app. Everything used to come quickly and correctly. Now, I get an order input and it comes over an hour late and almost inedible. I ordered a bagel and two drinks and the driver first sat in his car for half an hour while my food was waiting, ready for pickup. When he finally grabbed it, he then sat outside the restaurant with my food for half an hour until my drinks were completely warm. This NEVER happened with the old Caviar. I gave it another shot and the app just lies. Says my driver is at the restaurant, waiting for my order, but I can see him driving all around. After I got a text that he picked it up, he starts driving to an entirely differently part of the city. It took almost an hour from when I received the text message that my food had been picked up to when I finally received it, and the restaurant is less than a five minute drive away. New driver service is absolutely terrible. Bring back the old app, old drivers, old service. Why fix what wasn’t broken?? Deleting..IdontevergivereviewzVersion: 4.2.1

✓ DoorDash has destroyed the perfect appThe world is on fire, and Caviar used to be a lovely corner to snuggle up in and feel like I was treating myself. It was by FAR the best food delivery app out there, and I admittedly order a LOT of delivery. But for some reason, DoorDash has decided after acquiring Caviar that they should blow all of that away and just make it into another DoorDash. This new version of the app is HOT GARBAGE. Look, I work in tech, I understand that making a whole new app is a huge undertaking. But how the did a bunch of product managers sit down and decide to make THIS monstrosity? How did they decide that customers wouldn’t mind that their entire order history and app data would be blown away? How did they decide to remove a ton of useful features instead of adding more? And in WHAT UNIVERSE do people not want to be able to scroll through a whole menu instead of having to individually click into each section? It’s silly, but having a delivery app I could count on was really, really nice during this nightmare of a pandemic. Sometimes you just need a small win to get you through the day. Am I disproportionately sad that the Caviar I loved is gone? Yeah, maybe. But read the room, Caviar. This is not the time to be a dick to your customers. And to DoorDash: loving someone means letting them be THEM, not making them like you..LoscowiscoVersion: 4.1.4

✓ First order; bad experienceWe ordered from one of our favorite restaurants that we know and love. We have done pick up before by calling and different apps, and never had any issues. Used caviar to save some dollars on our first order. Scheduled pick up for 12:30-12:40. We arrive at the later end to be safe. The restaurant panics as they haven’t even started our order. Food is done about five after. Unfortunately we weren’t picking up for only ourselves but for a birthday get-together so we felt awful showing up late. I raised the issue to Caviar and they offered $10, which barely covered the restaurant tip. I suggested they offer a larger credit as I believe my time is worth more than $10, but they told me that they have a “system” for determine make-up credits. If pickup food being 30 minutes late equates to $10, I can’t imagine how bad it has to be to get more. Spoiled food maybe? The yogurt that came with the biryani was seemingly curdled so maybe I should have brought that up to Caviar. Then I’d get a life-changing windfall of $12! Anyway, we probably should just call the restaurant directly. Lord knows DoorDash/Caviar doesn’t deserve our money — the restaurants do. Lesson learned..'tyty'Version: 4.92.0

✓ Years to get this right. Still hasn’t happened.Unfortunately, it took me far too long to get this spot. But after several years of on going issues and subpar customer service I have to say that the convenience of having local food delivered through Caviar is no longer worth the headaches. For the last two years or more I have documented every issue that’s ever arisen. I feel it’s important especially for companies to be given feedback in order to improve and I certainly do appreciate those who take the feedback and make measurable change. Caviar, despite there tired line about taking your feedback and “rest assured it will never happen again”, has failed to do this. From delivery windows changing dramatically post order, missing items constantly, and either their sorry excuse of service recovery ($5 credit on your next order) or worse yet, the complete lack of response from customer service, they will no longer receive my business. I’m sad that these folks are able to actually deliver on the service they promise, despite all these hiccups, they’ve probably received plenty of business from me, and it would have been a lot more if they would have figured it out. You been warned, you may eventually get what you want, but not without getting extremely frustrated first..NdavidsonsfVersion: 2.75

✓ Delivery people let your food sit while picking up other ordersI used to love this app when it was done by Caviar. Now that they have partnered with DoorDash to deliver the food the service has dramatically dropped. Dashers are allowed to pick up your food then go pick up other orders while your food sits and gets cold. Expect long delays. My last order took almost 2 hours from when I ordered for it to be delivered. My dasher picked up my food then went to pick up someone else’s order and sat at that location for over 50 minutes waiting on that persons order. My order was almost $70 and when I reached out to support about receiving cold inedible food that went into the trash I was offered $24 in credits! After stating nothing but a full refund was acceptable I was offered a credit or refund of $40something. It took having to threaten a chargeback and a supervisor request to get a full refund. Caviar and DoorDash here is a suggestion for improvements (if you read these) as you have just lost a customer that orders from you almost weekly with average orders being $40+. When a dasher picks up food it needs to go directly from the establishment to the person that ordered the food. Dashers should not be allowed to pick up another order until the one they have has been delivered..FreakthezekeVersion: 4.34.0

✓ Has Fallen Off A CliffThere is really no upper management that resolves serious problems. For several months, restaurants have been listed as available and they aren’t even open. Worse yet, the system allows you to place an order, pay for it, and expect delivery as if it were open. Only when the time comes for delivery and your order doesn’t arrive does Caviar finds out the restaurant is closed. Or at delivery time, Caviar just cancels your delivery without explanation. Customer reps never give an honest response about why these restaurants continue to be listed as available and not removed from the list. They allude to management. Management, whoever that is, never takes control, and remedies the problem. Caviar ends up giving you a worthless $10 credit which hardly compensates for any of their huge fees. Last night, I placed an order at a restaurant that was listed as available and was given a specific delivery time. At delivery time I received no delivery. When I inquired, the customer rep replied that my food was being prepared by the restaurant and would be delivered shortly. Another customer rep replied that the restaurant had closed early. I then received four emails and a text that my food had been delivered which of course it had not. Caviar has fallen off a cliff.......Shana FegelVersion: 3.15

✓ Bad Service for the Outrageous Delivery & Service FeesUPDATE: I contacted customer service as directed below. The short answer is, they aren’t willing to refund orders, it’s against their policy. Even if it shows up over an hour late (nearly 2 hours after the order was placed) and is cold and soggy- I’ve already gotten more than one credit for poor service. What I want is my money back. I informed them I’d be deleting the app, and got a canned response saying we hope this experience doesn’t reflect badly on them. I am deleting the app and will be ordering from DoorDash moving forward. DoorDash is now picking up many of the restaurants that were once specific to Caviar, they’re timely, and their fees are lower. I’m sorry Caviar, I tried. . . . . . . If the food ever got to me in a timely manner, or even lukewarm, I wouldn’t be complaining. That said, nearly every time I’ve ever use this service, the delivery time increased from the posted 45-55 minutes, to 1.5-2 hours. That’s ridiculous. I wonder how they treat their restaurants as well because more than once I’ve received strange inaccurate orders- for example, a salad will show up bare (just a container of lettuce, minus any of the listed ingredients from the site), or most frequently, anything I add on as “extra” to a dish I get charged for, but the “extra” isn’t included. I’ve requested refunds, with no response. It’s a shame bc they work with some good places..LJS57Version: 2.93

✓ They Haven’t Earned the Caviar NameI’ve ordered from Caviar more than once, and usually the food is good. However, their premium service is far from meeting that bar. I finally stopped ordering from them the last time I had an issue with the delivery driver. The driver was lost and asked me to come and meet him, but couldn’t tell me where he was. Once he found the building, he asked that I come to the lobby because allegedly the call box didn’t work when it clearly did (as another delivery driver from a grocery service had no issues on the same day). So I come down to the lobby only to find no driver and no food. Apparently he left the delivery and took off, and of course someone walked off with what I ordered. What was Caviar’s solution? Refunding the delivery fee and nothing more. I complained yet again and their answer was to tell me it’s my fault for not meeting the driver in time. Honestly, they should consider changing their name to fish sticks because Caviar is a premium name for a premium brand, which they clearly aren’t. At least when I’m disappointed by Postmates, I didn’t pay $10 extra for the privilege..JsnypVersion: 2.54

✓ Food was 2 hrs late, impossible to cancel even after caviar knew that would fail by over 2hrsYou failed as a food delivery service. You notified me at the time of the deivery (which I booked over 2 hrs in advance) that it will be an hour late and later another hour. All that given that this a 10 min drive. It was hard to find how to contact you over the phone, since you did not reply to emails, finally found sms interface and even then you refused to cancel the order. I told the support person i had to get food from another provider and that I don't need this food 2 hours late, since I had guests over for dinner and meal is not the same as furniture it DOES matter when you deliver it, but he refused to cancel my order. When similar thing happened to me with your competitor (only 45 min late), they called themselves and offered to refund. I don’t think i will use Caviar again. Small comment on app itself for caviar, your “contact us” in the app option kicks you into browser that recommends to install the app, which creates a circular loop that is confusing to the customer.Ami42Version: 2.75

✓ Fool me once...I signed up for Caviar when they first stared up. I got a referral credit and saw that the list of restaurants was lackluster. I waited a bit and then decided to place an order one day only to see that "Caviar is not available in your area yet." Huh? So all those restaurants I saw before are now unavailable? To add insult to injury the referral credit was removed. There was no indication of expiration. So, I decided not to use this poor excuse for a service. A year later, I got a postcard in the mail with a list of restaurants that I knew did not deliver so I decided to download the app again and order from one of those restaurants. The only thing is that those restaurants on the postcard were not on the app. Not a single one. I changed the delivery address to one across the street from the restaurant to see if it was a delivery area issue. Nope. I tried this for every restaurant listed on the postcard. NONE OF THEM WERE AVAILABLE TO ORDER FROM! Don't waste your time with this poor excuse of a company. They don't have their act together and I highly doubt that your experience will be trouble-free..LOLGEVOSVersion: 2.64

✓ TERRIBLE CUSTOMER SERVICE - don’t use!!!Right as the pandemic was starting I used Caviar for the first and last time when one of my favorite restaurants only participated with them to place an order. My order was shorted a sandwich, when I called the restaurant they said they couldn’t reimburse me and I’d have to go through Caviar. I contacted Caviar immediately, they initially directed me back to the restaurant. When I said the restaurant had told me go to Caviar because they couldn’t reimburse and now the restaurant is closed, Caviar said they would look into it and get back to me. Five days later and still nothing so I emailed their customer service again where I got the same runaround even though I copied their previous responses the rep hadn’t clearly even bothered to read my whole complaint. This time they said they’d love to help BUT I’d waited too long to contact them and anything past 7 days couldn’t be reimbursed!! I responded back and attached previous convos of how I contacted them immediately and any hesitation was on their end. They assured me they’d look into it and get back to me so of course I never heard anything again. All this over a $6.99 sandwich which I never received - had they reimbursed me right away I might’ve given the service another chance. Now not only will I not use them but I’ll tell everyone I know not to use them either. Lesson learned - stick with the other apps!.OldskoolgeekVersion: 3.15

✓ Worse customer service than ComcastDon’t bother with them - just stick to seamless, and for any restaurants not on it take a taxi and pick up the food yourself, you will be much happier (and it’ll probably cost the same). Caviar touts itself as an upscale delivery service allowing you access to delivery from restaurants that you can’t get anywhere else and charges prices (delivery and service charges) to match. My first few orders I was okay with this because I could get food delivered from some pretty wonderful restaurants...then it all went downhill. My last few orders have been nothing short of disastrous, and the worst part of it has been the customer service. Rather then helping or problem solving, they (barely) apologize and blame the restaurants. Today, when our food arrived late and stone cold they were flippant and passed off blame to the restaurant, even though their app said food was out for delivery for 40 minutes AND it was delivered not in a hot bag/case. After quite a bit of back and forth, they finally relented saying they would give a $5 credit to “make things right”. And that was it - after overpaying for cold food that was here well after it should have been. Quite honestly, I’ve had more luck with Comcast customer service, and at least with them you have a phone number to call..AtreblemakerVersion: 3.1

✓ Never received my foodAfter ordering my food I got a call from the delivery guy saying he was at my gate. I buzzed him in while I was on the phone with him, and I heard the gate open. Then he never showed up. I received an email that it was delivered, so I called and called and he didn’t answer. I tried contacting customer service but there is no number to call, so I was limited to texting and emailing them. They took ages to respond to each text and email, and they eventually closed without giving me any answers. The last thing they told me was that they couldn’t get a hold of the delivery guy and they didn’t know what happened to my food. I had guests at my house who ended up leaving without dinner because they had a plane to catch and everything was closed after all this ridiculousness went down. Caviar didn’t even offer a refund, I had to demand it. I demanded something be done about what happened as well and all they’d do is give me a ten dollar credit. The customer service is AWFUL and you cannot rely on this service to actually bring you food. I haven’t even received an email or anything confirming that I will be refunded. So who even knows if they really did issue me a refund. I just read other reviews and it seems food not being delivered is a common theme with Caviar. Looks like they make it way too easy for drivers to steal the food, and then they blame the customer for it. I will never use this app again..SassoomVersion: 2.68

✓ Nightmare customer serviceTwo stars due to poor customer service. Beware to all Caviar customers or potential customers always be on the lookout for your orders because there’s a possibility your order will be stolen by the delivery driver. From now on, I will be ordering for pick up because I cannot trust that my order will be actually delivered. If you’re not paying attention, Caviar will say that your order is delivered when it’s not. I recently on November 22 had a bad experience with Caviar customer service due to their employee stealing my order they never delivered it. The reason why I accused the delivery driver stealing is because I was able to confirm with the restaurant that the driver picked up my order then marked my order as delivered. I have camera footage cooperating with what I said, I received no resolution regarding this issue from customer service. Customer service lacked professionalism, and I received no compensation. Plus the drive didn’t follow the driver didn’t even follow my delivery instructions I said to call or text when outside never did..Mskagome 17Version: 5.45.0

✓ 2 HOURS FOR COLD FOOD! DO NOT USE!!!!!TWO HOURS for cold food. Don’t ignore these terrible ratings and reviews. I recently downloaded the app (February 2019 in Chicago) and crossed my fingers... unfortunately I got stuck in the same over two hour delivery issue with no response from “customer service”. The only phone number you can find online immediately hangs up on you when you push the button for support. Then, the “contact support” page has no sign of assistance since it tells you to email them and then that email says they don’t check that email. There is no way to contact the driver either. I contacted the restaurant directly. I placed an order at 6:18. The restaurant confirmed that the food sat there for 45 minutes before it was picked up. Then, when it was finally picked up, the delivery time was again increased by another hour for a restaurant that is 13 minutes away. The driver’s location continually drove further away from me and the time climbed. The only explanation was that he was dropping off other orders before mine. The company clearly does not have enough drivers since the food sits ready at the restaurant for so long and the drivers don’t come straight to you but drive in the OTHER direction. After two hours, food was ice cold..NbildsVersion: 2.83

✓ Cannot resolve a bug in the mobile appToday out of nowhere the app says my payment method doesn’t work with my DashPass. Nothing changed. My payments didn’t change. My Pass didn’t change. Nothing. I uninstalled and reinstalled the app several times. I checked with my bank. I used the payment method the same day at Dunkin and it was fine. I HAVE TALKED TO 9 CUSTOMER REPRESENTATIVES ON THE PHONE. Most have a poor connection so you can’t hear them. Once when I was out on hold it transferred me to Panera (what the actual f) and another time they put me on hold it transferred me to Walgreens (???????????). This is embarrassing to admit, but I spend over $200 with Caviar every month, sometimes over $300. But after 9 phone calls I am losing my mind. I’m just canceling my account permanently. I’ll take it as a sign to order less takeout in my life, lol. I order so much Caviar says I get expedited phone service as a “VIP customer.” Well let me tell ya, if being a VIP at Caviar means you get transferred to Walgreens when you call in with an issue, I’m cool with in-VIPing myself. It’s been … something, Caviar/DoorDash. Love, your lost customer. I have a screen shot of the error but it won’t let me attach it.Clk936Version: 5.10.0

✓ A caviar Courier .For all of you that have had a horrible experience with this app it’s not just on your end . As a delivery driver for them I am constantly delayed at restaurants well past pick up time before food is ready .Or the pick up time on my end and the restaurants are never the same . Caviar doesn’t provide a way for us as courier to contact them either . Whenever there is an issue they just send the pre set answers . They don’t pay us what the jobs say they are going to pay so most of the time we get about 3 dollars a job even tho the app will say more . They never update customer info so a lot of the jobs will be late or not show up because the app has the wrong address or the wrong number . Also it works on some kind of algorithm they say which sends us the jobs super late during the peak hours of dinner and lunch . That app usually crashes during these times so that’s why the food is late or never gets there . If the app says the food has been delivered and has not that because as couriers we can get in contact with caviar to deal with any issues so the quickest way to get a job of the screen is to hit complete . Just so we can move on and hopefully get another job . Delays, lack of communication, faulty app . Nothing about this company works anymore and I am very sad to say this ..SlackTV4EVER!!!Version: 3.1

✓ Terrible customer serviceI placed an order at 5:45pm for an estimated delivery time of 6:30pm. I noticed the delivery time getting later until finally after more than an hour after I placed my order, I noticed that the status had never changed from “caviar received your order and is waiting to hear from the restaurant.” I opened a chat with customer service to ask to cancel my order. Customer support called the restaurant, said the food was ready and that a courier was on its way with expedited delivery, but the app’s track order status said that the food was being prepared. When I made it clear in the chat session that I was getting conflicting messages about the status of my order and if the food was not actually ready, I wanted to cancel so I could make other plans to feed my children before their approaching bedtime. Customer service ignored my question and insisted that a courier was on its way to the restaurant. 30 minutes later and the status still says they are “assigning a courier.” I think customer service lied to me to avoid giving me a refund..Cjw0ngVersion: 2.83

✓ Horrendous customer serviceI would say the app experience is superior to other delivery apps, which is a shame because the customer service is terrible. Our expected delivery time upon ordering was 8:24 pm, which eventually got pushed back to 8:49 pm. The app notified us of the delay, which is better than other food delivery apps in which I’ve experienced delays but wasn’t notified. However, when order finally arrived, my husband noticed the delivery guy gave us the wrong order. Turns out he had given our order to the wrong person. Driver says he’ll contact support, saying they’ll probably re-deliver. I contact customer support on my own, and the rep offers a refund...okay, but at this point it’s past 9 pm and we still haven’t had dinner. I reply back saying it’s not okay. Rep blames it on me, saying that I selected that the items were missing and I preferred a refund. Except there are no options for “my driver messed up, get me a new order asap”. Eventually he offers $10. Their twitter account offers me $30, saying the restaurant is closed, which is why a re-delivery wasn’t available. The correct response would have been to offer expedited delivery form another restaurant. At this point, I am not going to use this app again and will not recommend this app to my friends. Note to the developers: there are other food delivery apps out there, you are the new guy and you need to do more to stand out besides offer different restaurant selections..AnogawaVersion: 2.82

✓ Unreliable, UnhelpfulThey have such a great selection of restaurants but service is SO unreliable! I have ordered maybe 5 times through them and the last three have all been really frustrating. The last time I kept calling saying that the driver’s location on the map was not updating and the estimated delivery time kept getting pushed back. The customer service people would just read the estimated delivery time and disconnect the chat without ever reaching out to the driver. Two and a half hours after my food had been picked up and still not delivered, I finally figured out that the driver had car issues and the order was cancelled (3+ hours after being placed). This same type of situation has happened two times other times with the driver having car issues after picking up my order and getting here super late with food that has been sitting out in a car for at least an hour after being picked up, and customer service just doesn’t really do anything to figure it out or get a replacement order sent. I get that car issues happen, but three times in a row with this app isn’t a great track record considering that this has NEVER happened with competitor apps. I was really excited when I found Caviar because of the really great selection of restaurants, but I ended up deleting my account after this last time..WeterpestVersion: 3.15

✓ Zero accountabilityThis is an app and service I cannot get behind. I wanted to like it, I had high hopes. But after using the service to order a heftily priced meal, and getting plenty of text and email notifications on my food order status, I get a message that my food was delivered. Except it wasn’t. I contacted the restaurant, who tracked down the driver. “ oh they said you never answered their phone.” The driver never called. After the driver said he would redeliver my food, nothing ever showed up. Again the restaurant was called. “Caviar will give you a refund” but guess what they don’t. No phone number for customer service, only emails with a bot. No way to refund and reissue the order together, despite the fact that you employed a driver who lied about delivering food twice. And when the food was redelivered, the driver was given no thermal bag to keep food warm. Which is great when your driver delivers on a scooter in 20degree weather. How can you be expect to scale when you don’t even equip your staff with minimal technology that was created in the 1980s?? No one is held accountability for the sheer asinine experience because they hide from phone calls. An obnoxious experience all around. Never using again. Rant complete..KddisaVersion: 3.7

✓ Caviar murdered by DoorDashCaviar used to be the best food delivery app by far: great restaurants, almost never any problems, and customer support was amazing when you did have an issue. However, now that Caviar has been bought by DoorDash, they’ve migrated Caviar to the DoorDash platform such that the Caviar app is just a rebranding of the DoorDash app. The experience is now far worse and reliability is way down. Unless you want to risk going hungry, I recommend using Uber Eats instead, which is much more reliable. Caviar will happily accept an ASAP order and then do nothing for multiple hours. The app might show that the restaurant is “preparing your order” but nothing is happening. If you contact customer service, which is annoying with their poor interface, you might be told that the restaurant is closed or refused your order or that they couldn’t find a Dasher. In the meantime, you’re hungry and you might have missed order cutoff times for other restaurants. This has happened repeatedly with multiple restaurants. Unless DoorDash completely revamps their poor customer experience, use Uber Eats instead..SteveT334Version: 4.17.1

✓ Customer support is terrible or non existentHave ordered many times with the app but in the past two days we had three orders in a row with major issues, including orders out for delivery getting halfway to my house, veering off course, then stopping at a midpoint for 15-20 minutes before continuing. (Midpoint is conveniently at another restaurant). This led to cold food because of a 30 minute commute (read:30 minutes AFTER being picked up under a mile away) When contacting support i was told that while the delivery was beyond the estimate it wasnt large enough to warrant a refund and the chat was ended by the agent. I didnt ask for a refund, i was trying to discuss multiple issues with the app (one previous order was ‘delivered’ but never arrived because the driver never picked it up and i needed to go to the restaurant and get the food even though i paid delivery and tip...) I understand times are odd now. And issues can be caused by drivers, restaurants, or the app. But caviar is the face of this. And this is their business model. And it has issues that shouldnt be brushed off as minor when support is actually reachable. Especially when customers AND restaurants are getting charged heavily to use this app..YepIYelpVersion: 3.15

✓ Incapable of delivering drinks with foodIf you want to pay for a delivery subscription where the delivery people repeatedly drop off your food but forget to pick up and drop off your drink with the food… this is the app for you! If you love eating a hamburger without the milkshake you ordered. Or if you love eating Indian food without the mango lassi you ordered! This is the place. The good news for you is caviar will credit you for the missing idea so you can use the credit to buy more food and drink where they will forget your drink only issuing you more credits towards beverage-less meals! Not to mention all the food waste you can create by have unconsumed beverages be thrown in the trash by the restaurant you ordered from. I don’t know how complicated it is to pick up food. And I have been told by customer service that the dashers do see your order! The good news for teh dashers are that they get tipped in advance so it really doesn’t matter to them if they forgot your drink..LittleWynVersion: 4.94.0

Caviar - Order Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Caviar - Order Food Delivery.