Caviar - Order Food Delivery Positive Reviews

Caviar - Order Food Delivery App User Positive Comments 2024

Caviar - Order Food Delivery app received 6 positive comments and reviews by users. Can you share your positive thoughts about caviar - order food delivery?

Caviar - Order Food Delivery for Positive User Reviews

✓ Horrendous customer serviceI keep ordering via caviar thinking they’ll get their operations in order, but every time it’s AT LEAST an hour late. I’m going to stop for real this time! It’s been late in every scenario— when I’ve ordered hours in advance for a scheduled delivery and when ordering for ASAP delivery, having it estimate 30 minutes upon buying and then being 2 hours later than promised. Customer service then provides $5 credit with no new time estimate of delivery...not helpful. The whole point of ordering food is to have it at a certain time (or within a reasonable window). If you buy a meal expecting it to come at meal time, you’ve got to deliver— it’s literally your entire business model. Hoping you figure out your basic services and at least have better customer services when you fail..GoosieMooseVersion: 3.13

✓ AnnoyedI have deleted this app. My husband and I have worked from home since the Pandemic and relied on them for food delivery. Within this past week, most of the restaurants we ordered from weekly are no longer available. We are told “we are outside of the delivery area”. Including one restaurant that is only a mile from us. Favorites we had saved have also disappeared from our homepage. When I called customer service no satisfactory answer was given for why suddenly all of these restaurants no longer deliver to our area when they had been for the last three years. It’s infuriating. While the rival app doesn’t have the varied selections this one has (it was the one thing that distinguished it and made it worth using) it’s not worth it anymore. If I could give a “0” I would..BooogerOneMarieVersion: 5.37.0

✓ Delete your Caviar app ASAP!!My account was hacked and within a two-day period, I was charged for over 1k of deliveries all across the country-- sometimes within an hour of each other to different states. I received no alerts that orders were made and only found out when one of the orders was not able to be fulfilled. I've contacted Caviar via email and their website multiple times (since they have no phone number) and have not received a response. It is absolutely WILD to me that they don't have systems in place to catch suspicious orders given how often they are hacked. Moreover, my home and work address were also compromised since they were stored in the app. To refer just people to their banks to dispute the charge is incredibly inappropriate since it was not my credit card that was stolen, it was YOUR PLATFORM that was compromised. Yet, Caviar takes ZERO responsibility. I now have to get a new credit card and update every single one of my autopay services..Leoprd195Version: 3.10

✓ Would give 0 stars if I couldI don't normally leave reviews, especially bad ones, but I feel that I have to warn people against using this app. I have been screwed over countless times and then told I couldn't be helped! Especially during this global pandemic, they have acted incredibly irresponsible. I ordered food from two separate places since the COVID outbreak, the first place actually turned out to be closed when I called them to check on the order after about an hour of waiting for the order. The second place never received the order from Caviar and they refused to make our food. Now Caviar is refusing to give us a refund and telling me to reach out to the restaurants to get the refunds. I will never use it again, and I'm gonna tell all my friends to delete the app too!!!!!!!.DogedogedogeVersion: 3.14

✓ Noticeable enhancementsI hadn’t used Caviar for 6 months because I was in a different state til last week. One of my favorite Dominican restaurants (shoutout to Puerto Viejo!) only offers delivery on Caviar so I had it re-installed. I’m used to the Uber Eats interface but man I love how Caviar always has high quality pics of the food. I also noticed the subtle UI/UX enhancements with the text on the buttons and even the ability to “gift” meals during checkout- really neat! Food delivery “gift giving” is definitely a thing so I thought it was very good how that’s a legit option on the app now. One thing I didn’t like was how longer menu categories have a “toggle to see more” functionality now. I get that it saves screen real estate but I missed it at first and was wondering if the restaurant condensed their menu. Other than that, really happy to be back on this app and thanks for the generous 50% off new user promo :P literally coming back because of Puerto Viejo but the app is so nice that I’ll try to use it more than its competitor, haha. Cheers guys stay safe..AnnrisekiVersion: 4.8.0

✓ After door dash, time to dump Caviar. AwfulAfter DoorDash bought caviar, they changed the website. It is now terrible. No way to sort through the endless (which is presumably good) options. However, I’ve had my last two orders refused by the restaurants. Apparently, a restaurant will shut off its caviar (I think they are having their own set of issues with the app, according to one I spoke to), but caviar will step let unsuspecting diners order and charge their card. The courier shows up at the restaurant and they say: “we are not accepting any caviar orders and haven’t done so for days, if not weeks”. Of course, the courier doesn’t get paid. Also, as the consumer, you have to be careful. If you cancel the order, they will charge your card. You have to go to customer support and have them cancel it..LolareilandVersion: 4.1.4