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Greyhound: Buy Bus Tickets App Complaints & User Negative Comments 2024
Greyhound: Buy Bus Tickets app received 91 complaints, negative comments and reviews by users. Have you ever had a bad experience using Greyhound: Buy Bus Tickets? Can you share your negative thoughts about greyhound: buy bus tickets?
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Greyhound: Buy Bus Tickets for Negative User Reviews
✓ Does not workWorst customer service. Purchased a ticket online. Realized there is nowhere to print as it is a civic holiday. The friendly customer service reps informed me I could not exchange my ticket- non refundable. There’s no way humanly possible for me to print this ticket today. Too bad. We don’t have to let you on the bus. Harsh Greyhound! If your app was functioning properly, I might be able to access my ticket there! Thanks for taking my money. Robbing me and giving me nothing for it but a headache. Worst customer service ever!! Take Via Rail !!!.Version: 5.2.901
✓ No good appThis ap would not allow fora Canadian address to sign up. Searched for a trip from Prince George to Vancouver no seats available according to app. Went on line and booked with my laptop. Seats were clearly available..Version: 2.3.903
✓ Bus Tracker Does Not WorkMy bus was 2.5 hrs late and the bus tracker did not indicate this..Version: 6.1.901
✓ Customer Service is PoorThe app is a great idea. However, beware that it allows the the same person to be booked for the same bus at the same time when booking multiple people. So, if you are booking Economy you will have an unusable ticket(s) that they will not correct even though it is an obvious error caused in part by their app. Their agents by phone told me their was nothing they could do. When I tried to get resolution by phone the first agent would not let me talk to a supervisor. When I called back and talked to a different agent she put me on hold to talk to a supervisor and the call rolled over to a survey. When I rated the first question a “1” the survey dropped the call. I guess they do not like bad news. I tried their chat and before I could complete the text she “Rochelle” closed the chat. On the third try I immediately told her she was closing the chat before I could text. She explained they receive a lot of chats and they handle four at a time so their protocol is to only allow 1 minute. So, the app is a great idea but it allows errors that are not correctable by employees, even if the error is obvious. They have a 19th century management style and do not like bad news. I do not expect this review to see the light of day!.Version: 6.82.901
✓ Worst customer service ever!Don’t pay anything extra. If you absolutely must use the service which I would avoid at all cost. There’s no guarantee that you will get any of the amenities are any of the things that they tell you or even your seat. A couple weeks back I decided to ride the bus because I couldn’t find a plane ticket and the time that I wanted to get back so I thought he never in the bus before worth giving a new experience to try right wrong. Every amenity from the electric plug outlet. The Internet. And oh wait in two separate spots our driver didn’t show up so we spent 5 1/2 hours overnight in New Orleans. Mind you they didn’t tell us they just left and we had to wait till the next one came in. The bus smell to high heaven of literally crap and you’re in to the point where I want to throw up. we ended up getting to our destination 12 hours behind schedule. I asked for a refund they told me sorry but services were rendered. On all the worst customer experience I’ve ever had in my life. And they didn’t even act like they cared..Version: 8.3.0
✓ Apps does not work for CanadaIt requires ZIP code for credit card billing info..Version: 2.3.901
✓ Terrible Costumer Service Communication/PlacementWhere do I begin? The dilapidated station where I was supposed to be picked up for my departure that cancelled on me despite being on time? The hour long wait for anyone at customer service to pick up the phone to help me with this issue that was not at all my fault? The chat service that barely let me type a word before assuming that I was afk even as I was typing to respond? Being told to cancel my own trip? Or the fact that my friend had to drive hours to get me because of this massive mess? No, wait. I think the worst part was going to the destination only to see a piece of paper taped to the door to let me know that they had moved locations which made me late to my return bus that I had kept. The cherry on top being that their system was down and could not be bothered to give me a refund but could magically charge me for another bus without issue. The whip cream that this cherry sits atop is the fact that I can’t even see the words I’m typing as I do this so I’m living on a prayer in hoping it shows up in the app. I would never use this service again in a million years if I had the choice..Version: 8.1.0
✓ Check out their rating on BBBI tried to book a ticket on the app and on my computer using Google chrome. Either was working so I called the phone number that popped up on the error screen. The customer service was awful. They said the only way I could book the ticket was over the phone and that required an additional 20$ payment or by traveling to the closest “bus station” which was over an hour away. The manager refused to waive the $20 fee in lue of their website and app not working, they said they did not see any issues on their end. After reading the BBB complaints & these reviews, I’m grateful I did not book with Greyhound. Travelers beware!.Version: 7.25.901
✓ 3 attempts, 3 failuresI've tried to book three trips with this app and none of them have been successful. I keep getting error messages when attempting to validate the zip code, which is correct btw or a "sorry we cannot complete your transaction at this time" Useless..Version: 2.3.901
✓ No infoEvery time you try to book a trip it comes up with no trips available. Someone needs to repair this app if they want people to use it..Version: 4.0.901
✓ Crashes on every searchJunk.Version: 2.1.901
✓ 8888This app is a joke. Last two weeks when i try to book from ottawa to montreal, the cost shows $8888. Incalled greyhound people, the answer i got was there is a problem this was two weeks ago and still not fixed..Version: 6.82.901
✓ Update this app please!!!!This app needs an update. Can't track my bus nor find my upcoming trips. Very annoying..Version: 6.30.901
✓ App is complete crapI do not know how this app has 4.8 stars. I’d assume fake reviews. The app (and Greyhound in general) is full of false claims. Never ONCE have I actually been sent an e-ticket even though the app says “if you have a smartphone, you have a ticket”. I tried to show a conductor a ticket on my phone and he told me I had to print it which turned into a huge fiasco at the station with me running all over the place. I always print now even though it still promises to send e-tickets. The bus tracker is also wildly off. It does not update arrival and departure times in any kind of timely manner. It will show that you’re on time until the minute you’re supposed to be arriving at your destination. Then it will update to show you’re going to be an hour and a half late. I take Greyhound all the time because it’s cheap, but I have a terrible time always. Moral of the story, set your expectations low and don’t trust the app..Version: 6.1.901
✓ They are not social distancingThey have not reduce their seating arrangement for placement people were coughingAnd no station now where they are practicing social distancing or checking for temperatures it was the most scariest thing in my life I want had andAltercation with a staff at one of the stops in Raleigh North Carolina because I did not want to stand with the crowd at 2am in the morning people were not wearing facemasks Long story short they canceled my trip in the middle of leaving from Atlanta Ga to New York I later found out the Amtrak is much better healthier and they are practicing social distancing spin your money somewhere do you know what they care about your health and well-being.Version: 7.0.901
✓ Incorrect informationIt gave me one address before booking it and then another after. Their customer service is incredibly unhelpful. I would never ride Greyhound after this. When I looking at the trip, the app told me that the pickup station was at one address. After I booked it, the app told me a different address. The first address was within walking distance of me, but the one they gave me after I booked is a half hour drive away. I booked the trip solely based on the fact that I’d be able to walk to my bus station, but now it’s telling me that the station is actually a half hour drive away. That’s ridiculous, and they’re refusing to give me a refund. Luckily I booked with a credit card, so I can open a dispute with my bank. Never again..Version: 6.50.901
✓ Failed attempt at a purchasing appEvery scenario from Ottawa-Montreal, Ottawa-Toronto, Ottawa-Vancouver, either one-way or round-trip, cost $8888. The website gives accurate pricing but no access to tickets unless you print them. With this app working, it would eliminate a majority of paper tickets being printed.Version: 6.60.901
✓ What is Going On Greyhound?Used Amtrak before this multiple times and it was awesome, heard greyhound was a good bussing company! Absolutely not..... I bought a ticket a day in advance to head to Milwaukee, WI from a station two hours away (also in Wisconsin). Showed up the “20 minutes early to check in bags”. First of all, my stop was a curbside so there is no bag check in. Also, the bus literally never came? It showed an error message when I pushed “Bus Tracker” and then when I searched the Schedule # online, it showed 0 results. I applied for a refund after missing the event I was scheduled to go to, they denied my request about an hour later because I purchased an economy seat. Understandable given their agreement policy, however: 1) there literally was no other option for seating and 2) the bus and schedule just refused to exist at the time of departure. Checking my account later after the refund failed, well the app signed me out and my login credentials don’t work anymore. Thanks Greyhound, if only there was a 0 stars 👍🏼.Version: 6.94.901
✓ UselessThe prices on the app are usually higher than that if similar apps for the same service, such as Wanderu. In addition to this the greyhound service is awful, drivers often run out of hours (something that seems easily avoidable with a little bit of planning) and so you should expect severe delays. The worst one I had was over 8 hours. The heating also didn’t work on one of the busses when it was below freezing outside, meaning I couldn’t sleep on an overnight bus journey.Version: 4.7.901
✓ Canadian ticket issuesThings work fine, as long as I don’t try to book any Canadian only destinations (being Canadian, this is an issue). Every CAN-to-CAN destination is $8888. The exchange rate is baaaaaad y’all 😂.Version: 6.40.901
✓ PLEASE DO NOT USE THE APPThe app says everything you’ll need is on your phone as long as you book the ticket using your the app. This is a complete lie if you use the app to book a ticket with this idea in mind you will ultimately be forced to print out a ticket with no option to use an E-ticket instead even if you call customer service. The app does not use eTicket as default , like it should be if there literally marketing everything you need will be in the app once booked and purchased. But by default Greyhound will make you print a ticket and It’s very easy to miss I actually was never prompted to choose a option it just chose for me and me assuming the app was telling the truth I would be giving an E-ticket but this wasn’t the case. I feel like this would be such easy problem to fix but it’s obvious this company does not care. I’m deleting this app ASAP and hope nobody gets stuck in a situation similar to mine without a printer “which happens a lot, coming from the rep I spoke to on the phone”..Version: 6.40.901
✓ Never again the worst service ever !!!!Please read this reviews because I have read and didn’t care I did same mistake two times!!! This reviews are correct if you see good ones they probably fake… they really good at robbing ..!!! I booked ticket from New York to Pittsburgh my bus was booked for 5:15 pm Sunday because I had to be at work at 8 am Monday and of course no notification nothing I just was waiting two hours in the station but they didn’t take us to the bus aand they said we don’t have bus now , go upstairs and change your ticket all costumers walked to upstairs people were so frustrated… they even didn’t care about it ,They gave me ticket again for Monday evening I came bus moved late and again I was stocked in Philadelphia almost for five hours…!! It was horrible experience ever … !!!! Never again they don’t deserve any star but I had to put one to send my review.Version: 7.42.901
✓ Not AvailablePlease make available in Canada.Version: 2.0.903
✓ Canadians use Greyhound too...Beyond the fact that Canadians cannot use this app, it isn't setup to use the native resolution of the iPhone 6 plus so it doesn't look very good. It should look good when it's optimized but for now it looks awful..Version: 1.4.901
✓ What the hellI searched Greyhound Canada... only the United States shows up. It does give you the option to choose Canadian cities but, says there are no schedules for any days. Your website is fine when searching greyhound.ca but, I'm also going to point out a 5 hour trip by car should not take me 14 hours by bus..Version: 2.4.901
✓ No notification of canceled bus.On Wednesday my 18 year old daughter was to get on the bus at 5:10am from Springfield Missouri. The bus never showed up. There was no one there to ask questions. I received no email or notification in the app. I had to call and sat on the phone for 26 minutes before getting ahold of someone and they then acted like it was not a big deal. It was a huge deal. She was sitting at the bus stop being unsafe. The next bus didn’t get there until 11:50am. That was a 4 and a half hour delay. Grayhound acted like it was a special favor to get her ticket from the canceled bus changed to the next bus. They are unable to change the destination at all. They would not refund the return trip. If this was an airplane, they would have made it right..Version: 7.42.901
✓ Great ideaThis is a great idea! But there is a lot of room for improvement for users in Canada. I couldn’t select certain outbound locations (though they showed up on arrival) and tickets that are usually less than $20 showed up as $8888. Might have been a glitch but would love to see the app be more accessible for users in Canada, especially the eticket option..Version: 6.80.901
✓ Useless in CanadaDon't understand why it's in the Canadian App Store if it can't be used in Canada..Version: 2.3.903
✓ Doesn’t work in CanadaI can’t purchase tickets. Price shows up as $8888 per person..Version: 6.40.901
✓ Just expect the worse on top of the worseI’m letting you know right now if you think naw these reviews can’t be that bad ima try it out your wrong these reviews can’t not fathom how terrible greyhound bus services really is if your a very patient person and I mean monk type of patient then hey give it a shot but be expected for you bud to be delayed or late not only that if you are arriving somewhere for example that gonna take two days or even four of my your on for a ride because most likely there gonna push that back further then your worst barber you ever had that push your hairline back..Version: 8.30
✓ Need eticketsNeed to have etickets. Printing a ticket is a hassle..Version: 6.50.901
✓ Apps broke don’t use itThis app never works No one ever uses it… u can only use greyhound through browser this app is trash.Version: 7.34.901
✓ Can’t change address in appTried to book tickets. It has my old address. It prompts me to change the address if it’s inaccurate but I can’t see any way to do that in the app. After reading other reviews it seems the website might be a better bet. I’ve used Greyhound for years and had many good experiences, though they often run at least somewhat late. Layover times provide some buffer on long trips to “catch up time” if a bus runs late, but it is not a timely way to travel, especially long distance and sometimes short distance. I think the monopoly Greyhound has and a lack of regulatory oversight are big problems. Poor customer service is due to poor management and understaffing. I know two people who worked at Greyhound (a driver and a counter clerk). The crap they dealt with from management was unreal. We need a bus riders union in order to push for better bus service! And collaborate with the drivers’ union!.Version: 7.34.901
✓ Can’t sign inI have had an account for a while and decided to download the app to make it easier to have the ticket on me. Everytime I go to log in, it keeps saying the same thing over and over again- “The internet connection appears to be offline”. I checked with wifi and 4G..Version: 7.31.901
✓ DO NOT USE GREYHOUND!I initially used greyhound a few times from Austin to Dallas round trip and I was used to a few delays, maybe an hour. I booked a bus last Friday and overnight, the bus got delayed by 6 HOURS!!! and I was only able to know that because I was up all night tracking it, unable to sleep. They never update the schedules on time. I called customer service and asked them to reschedule me for the following week and they were kind enough to do it free of cost even though there normally is a change fee. I was still okay then….UNTIL THE BUS GOT DELAYED FOR ANOTHER 6 HOURS A WEEK LATER. ABSOLUTELY upset and disappointed with This company and will never use it again!!.Version: 7.40.901
✓ Can't get this app to work.Know can every trip be sold out. What's the point in an app that doesn't work?.Version: 2.1.901
✓ They “Guarantee A Refund” only to steal your money laterI submitted a ticket form for a refund after my Greyhound bus canceled my ride MINUTES before my ride was supposed to arrive. I tried to reschedule and reschedule for the next arrival. Two hours later and nothing. The online chat team guaranteed it would “be no problem to get a refund issued back” and sent me a link go submit a refund ticket. Which I did. Then the customer service emailed back and refused to issue me my refund even though Greyhound cancelled my ride on me and no bus ever came through. I presented the full scan of my documents and they don’t care..Version: 8.15
✓ Need a Canadian AppWhat's the point to put this app in the Canadian App Store if only work for US. Wouldn't make more sense to get the app only to the US store.. Big mistake developers!.Version: 1.5.901
✓ Need a Canadian AppYou need to make a Canadian app seeing that you operate in both countries.Version: 1.5.901
✓ Bus faresCan’t buy a ticket!, every Canadian destination cost $8888, which does not seem right, pls fix this, I don’t live close to the station, I need to book ticket as soon as possible..Version: 6.40.901
✓ Could be betterCould be better.Version: 5.2.901
✓ Doesn't workDoesn't find any buses while online it does and ask for the student ID card number but doesn't recognize it....Version: 1.5.901
✓ $8888I just downloaded this app 5 minutes ago so I know I have the most current version. Every single ticket is $8888 (with taxes, $9334.90). This cannot be correct 😂.Version: 6.40.901
✓ CrashesApp doesn’t work. When I go to payment info it just crashes and closes.Version: 5.2.901
✓ UselessThe App is useless in Australia. Probably works in the USA, but Greyhound is multinational. An ethnocentric app is not a good image..Version: 8.19.1
✓ IOS app pricingApp works for Canada now but price way out any ticket comes out to $8888 for a $49 ticket on their website. Tried to talk to their web chat to explain the issue. He tells me that prices do change from time to time. Yeh right not that much. Waste of time the app.Version: 5.2.901
✓ It would be great if it workedWon't let you make a reservation in Canada. Page errors out after entering where you want to go. Was hoping for better..Version: 2.3.901
✓ Waste of time does not workSearch dates on the app it show NO ROUTES AVAILABLE Go to the website many routes available !! What is the point in having this dummy app here ???!!! ZERO STAR.Version: 4.7.901
✓ Incorrect price displayEvery time I try to book via the app theprices shown are $8888 please update. The app is not worth it if you can’t book a trip..Version: 6.30.901
✓ Not a useful appThis app lacks many features that should be easy to implement. For example, you cannot pin any busses you are tracking to easily find and switch between them. The app does not provide any details about when or how long a bus will be delayed. It keeps you in the dark by just showing the delayed schedule to be always 10 minutes later than the current time. I have been waiting 2 hours for a bus that has been “in transit” on 7th street, never showing movement. There is also an annoying bug where the “trips” menu has you input a confirmation number, but the number on the ticket has too many digits to fit in the text box and so the site can never find your trip. I hope the developers notice the described bug and start to implement more useful features.Version: 7.40.901
✓ Useless for Canadian TravellersTickets are all priced at $8888 between any Canadian city. No option for Canadian student discount. The rest of the app seems to be very fluid and intuitive but the lack of support for your canadian customers is frustrating because your website is convoluted and a pain to use..Version: 6.81.901
✓ Can’t loginI have used the Greyhound app for years now and I love it! I can get great deals on tickets even if it’s last minute, I recently however have re-downloaded it and for some reason it will not let me login. I can use every single other function of the app perfectly fine but every time I try login it says, “the Internet connection appears to be off-line”, which is untrue because everything else on the app and other apps on my phone work perfectly fine. Please fix this, I would love to earn my rewards because I travel often with Greyhound..Version: 7.34.901
✓ Horrendous service + they steal your moneyI swear GRAYHOUND has the worse service. Drivers are always late and than they come up with stupid excuses like they’re stuck in traffic. At 3:00 am all the time??? They’re lame and just love making money out of travelers. I booked a ticket and put round trip by mistake and didn’t realized until i had paid. I called them immediately after i realized my mistake and they said no ticket is refundable unless is a flex ticket. How stupid is that! How about when we miss important events or are late to our destination and we have to rearrange our ride??Not to mention rude drivers, stinky buses, dirty restrooms, no wifi. All of that doesn’t count when it comes to your service huh??.Version: 6.40.901
✓ Purchased online but can’t get e-ticket on app?I downloaded the app because I thought you would have the same options as far as tickets (economy, economy plus and exchange). It didn’t. The app either gave you the lowest or the most expensive. I went online to get the economy plus so that I could pick my seat at least. When I finally purchased it, the app had my info but I couldn’t use the app to present my e-ticket?? I checked for information on the site itself and in fine print it stated that it doesn’t count as a real ticket even when if you purchased it online. I don’t have a printer at the moment so now I have to run around and get this thing printed, otherwise I can’t board the bus. Very poorly executed app..Version: 6.91.901
✓ F you greyhoundGreat app but f you greyhound you cost me $129.Version: 4.0.901
✓ The worst transportation service ever!My trip was at 6am, boarding at 5:40am. Boarding did not start, no one at reception desk, and the woman in the office is hardly responding. 6am, and nothing, no information about the trip, is it canceled?! Delayed!? Nothing, As if people can wait them forever It is 7:15 and no bus came, neither we got a clear, official explanation from the station. I had other commitments in the destination, and I cannot arrive late, so i head to Amtrak, booked a ticket and departed at time! The station is a mess, the staffing service is not pleasant! I asked for a refund and it was rejected -_- I won’t ever book with them again, neither advise anyone else to waste their precious time and money on Grayhond.Version: 7.34.901
✓ Needs debugging+more featuresPROs: • Quick view of bus schedules & contact #s CONs: • No in-app live chat customer resolution • No in-app live customer service calling • Unable to change my departure time on my flexible ticket • Cannot find any of my 8 nor accept any of my 10-digit conf# tickets • Cannot display any of my emailed or issued tickets.Version: 6.60.901
✓ Not working in CanadaDoes not work in Canada.Version: 4.7.901
✓ Doesn't workNope.Version: 1.5.901
✓ HorribleDefinitely will not be using Greyhound Service lines again. Busses are delayed and or canceled for hours with no notice to riders. Then they tried to charge me $20 to change my date of departure when it was not my fault for the inconvenience. And when I called the numbers that were given to me to contact Greyhound, I spoke with 3 people and 2 of them had no knowledge of where the bus could be. They kept telling me that the bus had already left when I had been sitting outside for 2 hours waiting on the bus and one had not shown up. And now today another bus that I got another ticket for is delayed 2 hours. It never fails with Greyhound. You have lost a customer..Version: 6.81.901
✓ Requires US address for registrationIt seems doesn't work in Canada. What's the point of putting it to Canadian app store?.Version: 2.1.901
✓ Needs some updating...There are a few key features I was hoping for in this app, however not all my expectations were fulfilled. One thing this app does nicely is the live tracking information, it allows you to see how many stops are left as well as an ETA for the bus. There were some difficulties buying tickets through the mobile platform, so I had to buy my tickets on my computer instead. After buying tickets they are viewable in the app, however there is not always the option to use only a mobile ticket. The app is useful as a source of information but little more than that. There is potential but for now 3/5..Version: 7.18.901
✓ Late BusesI’ve traveled Greyhound many times and to a fault your buses either never show up or their 5 & 6 hours late and can’t be tracked. You always say there is no updated info on this bus at this time even the bus station attendant has no clue when the bus is coming or even if it will show up. So your faithful customers are stranded at the small Marietta Ga station with no access to food or water except 1 vending machine with unhealthy servings. Your Murfreesboro Tn pickup is curbside no bus station no bus stop signs no where to sit except on the ground. What a way to treat a paying customer. Greyhound was GREAT back in the day, now it’s just a massive slug sucking off the remains of the people who have no other choice but to use them..Version: 6.1.901
✓ Excess Carry on baggageDrivers seem to be a little rude sometimes. Bus was an hour late and the the driver(Roy Williams) gave 15 min. about him knowing the route and he was working on his day off, helping the passengers and himself out. While that was well and good, I would rather have been traveling toward my destination. The passengers are allowed to carry too much baggage on board and they seem to think they’re entitled to take up as much room as they want. I think it should be stressed that boarding passengers are entitled to as much room as the passengers already on the bus. I’ve seen bags so large they take up as much room as an adult passenger does. Effectively taking up a seat. How the driver would allow this I don’t know. But that’s part of the problem..Version: 6.0.901
✓ 5 DAYS OF HELLMy trip was from Mexico back home to Michigan.. what was supposed to be a 2 day bus drive turned into 5 days of bs after bs! They offer bus fair from where I was online but I can’t pay online..!?.. went to the station and was told they no longer sell their routes and need to go to Monterrey Mexico... did that and was a great ride from Mexico to Dallas... getting to Dallas was where the BS started... the driver was there but we didn’t leave on time causing us to get late to the rest of stops and having to take and make extra transfers... mind you it was myself and 3 children... told myself a American bus would be better then the Mexican ones... WRONG!! 1st and last time I use greyhound!!!.Version: 6.82.901
✓ Needs an updateThe app keeps crashing every time I go to view my journeys. I’m hoping by the time I need to travel in October the app will actually be usable otherwise I’m going to be stuck without a ticket 😡.Version: 6.0.901
✓ UnusableEvery trip I’ve tried to book with the app I get a message telling me to go to the website. This app is not worth the time it took to install it..Version: 6.15.901
✓ DisappointedIt's really frustrating that your app does not allow for Canadians to sign up for rewards. The app is misleading, as there is no mention of having to live in the USA to be able to fully utilize the offers. Also, it would be really helpful if visa debit was a payment option for purchases..Version: 3.0.901
✓ Terrible ServiceI wish Greyhound would stop advertising its services. One of the most unreliable bus I’ve ever been through. The bus tracker was also not helpful and unreliable...stated that the bus was already currently in the city and then suddenly was not able to track it any longer. Others have claimed they have already waited for over 24hours since their bus got cancelled yet the bus they got rescheduled to is no longer trackable..how does this make any sense? I also called and spoke to an agent yet all she was able to say was “if the bus does not arrive within 30 minutes to an hour, please call back at 5AM”... May as well have told me to wait till 5AM to see if the bus arrives and then call them back to reschedule... Never going through greyhound again and just sharing this out there for others to beware. Don’t go through Greyhound if you have to be anywhere at a specific time. However, this was just my experience..hoping you’ll have better luck than I did..Version: 6.30.901
✓ Terrible Customer ServiceThis Company is terrible. They say they have free wifi at every station, That’s a lie. I I’ve been transferred from multiple stations within one trip and half of them don’t have reliable free WiFi neither do the Buses. Im supposed to be in Chicago right now Coming from San Antonio and there were 2 Buses on my Schedule that were ATLEAST 2 Hours Late. The first late bus leaving from Dallas was not announced on why it was Delayed and the 2nd bus leaving from Oklahoma City didn’t have a driver and it took Greyhound Atleast 2 Hours to find a driver. They don’t care rather if you have something important to attend and your scheduled Buses were very late, Because of these late buses, I Have to Suffer from their mistakes by waiting for another bus to come and take me to St. Louis to Chicago, and to add on to that, This bus isn’t coming until the next day, So Im stuck here in Tulsa, Oklahoma for a WHOLE DAY, JUST BECAUSE THEY CANT KEEP THEIR SERVICE IN LINE. I will never recommend Greyhound to anyone. The way you guys treat your customers especially off of your mistakes isn’t fare at all..Version: 6.40.901
✓ Selects a different date!I selected the dates when I wanted to travel then it went on to show me times for the day before each date. I was a bit rushed and picked the buses for the wrong day (I should have double checked, I know!), but this seems like a real design flaw in the app and feels like a scam. Trying to contact Greyhound and they aren’t replying, wasting my time and possibly my money! A frustrating experience!.Version: 6.60.901
✓ Prices are 8888$!!!It’s impossible to book anything through this app because the displayed price is always 8888$ for any destination!!! Please fix. 🤦🏾♀️.Version: 6.50.901
✓ Give me a breakDo you know how much money you have lost over the years by having not only a website, but now an app that is useless to Canadians? A lot more than what it would cost to hire a developer to actually make customers happy. Looks like I'll be taking the VIA again..Version: 2.4.901
✓ This is ridiculousTook a trip down to Florida from Kentucky and it went very well. Going back to Kentucky was absolutely horrible. Fist of all the bus coming to Orlando to take me to Atlanta Georgia was 1 hour late with no explanation. And because of that one hour difference, I ended up missing the only buss in the morning that would have gotten me to my destination in just a couple or so hours. But now I have to wait from 10:30 am to 10:35 pm—A WHOLE DAY—just to get to where I need to go when I could be home in a quarter of the time if they had just managed their busses correctly. Not only that, because I missed this bus because of that delay before, I had to get new tickets that will be taking me backwards before a bus for my area is actually coming. So yeah. Now I may have to take two days off of work because of this because sleeping in these buses is almost not possible. I’m ticked off and will no longer recommend gray hound to anyone now. So forget it. 😠.Version: 7.40.901
✓ Terrible customer experience everI decided to take Greyhound for the very first time to my best friends funeral and even paid additional money to board as priority. Arrived one hour early and checked my one bag. Bus was scheduled to arrive at 12:05 and was a little late which was no big deal. The took on a few passengers and said bus was packed and no one else could get on. The attendant said another bus will be arriving in 20 minutes. When that bus arrived they were heading in the opposite direction. Needless to say I was stranded at this bus station with my teenage daughter. The station was dirty, smelly and the attendant was very unprofessional. I called customer care 3x and they were unwilling to help, left me on hold and never came back on the line. I thought Greyhound was a reputable company but I would NEVER EVER use their service again or recommend it to my worst enemy if I had one. Please clean and sanitize your bus stations and employ professionals who are able to provide excellent customer service. FIRST AND DEFINITELY LAST. WORSE SERVICE EVER!!!👎👎👎👎👎👎👎👎👎👎👎👎😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟.Version: 6.30.901
✓ App issuesI don’t think ppl should have to pay extra for their seats if they choose or need to sit together, especially if you have your child or elderly parents and or a person with special needs, such as someone who needs medication or is mentally impaired. Also, I tried several attempts to put in my phone number to receive SMS notifications but the app was separating my digits too far apart and it would not accept my number. This needs to be looked into by the designers of this App or if you have an IT person(s)..Version: 8.7.0
✓ Pointless in CanadaDoesn’t track Canadian bus routes. Doesn’t sell Canadian tickets except at $8888. Shouldn’t even be offered in Canada-only App Store. Shame on Apple. As if they care what customers think..Version: 6.82.901
✓ App won’t workEvery time I try and open the app it just closes immediately, continues to do this even after uninstalling and reinstalling. Useless..Version: 7.18.901
✓ Wow!Hahhaa. I thought that the app might be a better alternative to the laggy website - that maybe Greyhound are putting effort into current technology instead. What a surprise, then, to see that the app tells me there's no such thing as Los Angeles! :D or anything else. Ok. Phone it is, I guess..Version: 2.3.901
✓ Fix this appPrices come up $8888.Version: 6.30.901
✓ This is a stupid app!NEVER BUY TO THIS APP! The customer service are not good.Version: 6.82.901
✓ AVOID this app or prepare to get burned.A month ago I booked a bus trip in upstate NY about three weeks in advance. I get to the bus station 15min before departure… and after 30min the bus doesn’t show. Turns out the bus I booked got rescheduled to leave about 1 h earlier, but did I receive at any stage a SMS, email, call, or even an update on the app telling me so? No, no, no, and no. Even worse, the ticket on my app still has the original and incorrect departure time. Greyhound’s management cannot be trusted to contract their booking infrastructure to capable programmers… they likely had it done by summer interns. Avoid Greyhound at all costs or prepare for your travel plans to be upended and your money burned..Version: 8.30
✓ Totally UselessI tried to input a bus trip for which I have a ticket. However, the confirmation no. on my ticket has 10 numerals but the app only accepted 9! Then I tried to look up the schedule for my trip from Philadelphia to New York. The app says that no such bus is scheduled. This may explain why, the last time I tried to take Greyhound from Philadelphia to New York, none of the scheduled buses showed up. After waiting at the terminal for almost 3 hrs I gave up. I don’t know why I think that Greyhound might change. UPDATE: I input the schedule number on my ticket (today’s bus) and was able to find it on tracker. The bus is approximately 4 hrs. late, so I won’t get to NYC in time this way. My last Greyhound experience, for sure!.Version: 7.18.901
✓ Absolutely uselessAnything you search it says there is nothing, despite using the website afterwards and confirming otherwise. Maybe it has something to do with the day of the week and date not even matching up!!! Dec 1st 2014 is a Monday... Not a Tuesday. Would expect such a large operator to at least manage that!.Version: 1.0.901
✓ Incorrect priceIt shows the price from London, On to Toronto as 8888$.Version: 6.81.901
✓ Price bugThe price is 8888$ wherever youre going . Please fix this app :(.Version: 6.30.901
✓ $8888 per trip?Somethings very wrong with this app. All trips are $8888. I’d complain directly to Greyhound but the Contact page the app provides is BLANK. Their website is atrocious, no surprise the app is too..Version: 6.1.901
✓ $8888Ticket prices between Canadian cities show as $8888 instead of the usual $10-25.Version: 6.81.901
✓ HorribleLooked for an app to help me out to find out where my bus was, DOES NOT HELP CANADIANS at ALL! Pointless never taking the greyhound bus again , no way of gathering information esp when no one answer the phone during office hours. Useless for Canadians.Version: 2.4.901
✓ Terrible - no starsOnly good for checking bus times. Has never allowed me to book through the app and despite attempts to contact customer support I have been ignored. The mobile site is also terrible as it doesn't have all the stops on it. Disappointed for such a large company.Version: 1.4.901
✓ Find a better way, app doesn’t help…Now with app they assign seats or you can pay an additional fee to choose your seat… well the assignment groups people up leaving open seats that you are not permitted to move to, unless you pay an additional fee. Your tickets are on your phone and you have to show to board and they make sure you sit in your assigned seat. A passenger was traveling long distance and his phone battery was low, he asked them to give him a paper copy at a terminal with 2 agents sitting doing nothing, they said a paper ticket cost $5 additional. There is no baggage assistance or tags anymore… not good for seniors or handicapped, or anyone and said each stop you would need to make sure no one grabbed your bag, meaning you need to get off for every dirty gas station they stop at. So the app really doesn’t help, but makes the service worse..Version: 8.22
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