- 87.6LEGITIMACY SCORE
- 92.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Your Texas Benefits App User Positive Comments 2024
Your Texas Benefits app received 23 positive comments and reviews by users. Can you share your positive thoughts about your texas benefits?
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Your Texas Benefits for Positive User Reviews
✓ SnapThis is a very friendly website which makes it easy on everybody when filling out their information. Also the case agents When they call are always polite and super professional which I greatly appreciate that this government agency trains their employees in a very professional way to deal with all walks of lives here in the United States of America. Again thank you for this great help. Albert.Version: 5.9.3
✓ An old fashioned person opinion..I think it sounds better “old fashioned” than old! ;) and for whatever reason, afraid of technology, after many intents for different kind of things. Where I used to fill a paper job-application and submitted in person! I was already getting blocked when heard I need to submit a document... but this app made it so easy!! I thank you. It’s not easy to apply for benefits when I should be contributing and helping others. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. Rose/Rosemary/Rossie?) for making this process less difficult. And whoever created this program/app. Which I think it’s quite kid-friendly, and is what I need to be able to go through. Sincerely, thank you. Cristal Martinez Frank..Version: 5.6
✓ HELP PAYING BILLSMy Brother has been Paying while I’ve been working on Disability and unless I get some help ANY HELP!! I’ll be Out in the Street so PLEASE I’m Begging for Anything! Medical I just got out of the hospital after 3 days due to my health I’ve Applied with Parklawn Hospital for Help OVER 2 years ago and have heard Nothing from them I’m 61 years old and life is just Terrible it’s hard to keep my Head up much less Above Water so PLEASE HELP ME!!! Your office Already have documents that PROVE ! Without Tim Ratliff Paying EVERYTHING!! I may as well be Dead it’s Just that BAD !! Suicidal thoughts are coming more often because I don’t know what to do!.Version: 6.2.0
✓ EBT/MedicaidI’m so thankful for the assistance that Texas Snap Benefits has given me, with my moving back home to Port Lavaca, Tx from South Dakota in August of 2021 has not been easy. All though I wasn’t able to receive Medicaid with all my prior and existing injuries I’m thankful to put food on the table. Work is slow and I have to be careful with those injuries, so I applied for disability. Hopefully that works out. Thank you and God bless!.Version: 5.9.3
✓ First time user of this appSo I have been trying to use this app for the first time and at the beginning it wouldn’t allow me to use anything to even upload which resulted in my Benita being delayed and as a parent and being at an era where the pandemic is bad and only getting worse would suffer because they depended on their benefits but now was finally able to access it which mind you no help from Brenda a supervisor at the Texas health services I think as a supervisor at a job where yes you are gonna have people who need more help than other to access this need more training bad customer service on that department.Version: 5.9.3
✓ This is an easier app to use than websiteThe website freezes and it doesn’t let you make changes on certain questions; I believe you have to call that in to the #211. It also uploads don’t seem to work even when I take a photo or it’s already on your files but this app; uploads are instant..Version: 5.9.3
✓ PaperworkI was stressing so much First I didn’t get the mail the children had put it away I knew I had to be quick with the paperwork and I’ve been stressing because I didn’t know about How to come up with nine dollars to send the paperwork in. This app was so easy for people that don’t know that much about computers like me I am very impressed hopefully I can figure out how not to use this service but the system for too long and they waited as long as I could. I believe mainly for pride but we ate very good this month and I was just so glad that I could get fresh vegetables again thank you all for your help. Love grandma in need..Version: 5.6
✓ Thank you the whole group of the hill departmentI’ve been doing this for years go to the office and turn my papers in the waiting line until I asked one of my friend how to create a password and she help me and explain me how to do it and I feel so happy I feel like one of those more people and if I can do this hopefully I can discover to learn to do more things with this technology is easy fast it’s like so much joy in my heart knowing that I can do this thank you health department to give us this opportunity to learn technology thank you so much.Version: 5.9.3
✓ Our In- BetweenRecently, my husband and I both became unemployed and for the first time in a long time, even though we have always struggled financially, we didn't know what we were going to do. We decided to apply for various benefits through the Texas Benefits Program and we have been extremely blessed. It is quite comforting to know that programs like this one have been implemented so that when you're going through a hardship, an "In-Between" you don't have to feel like your life has to pause or stop moving forward. Our family, sincerely "Thanks" you for all that has been done in helping us maintain our dignity by providing accessible information online and through private phone conversations. Last, but not least we are most grateful for the kindness of the employees who have called to verify information needed for our case, who have been so polite, patient and considerate. Thank you, The Williams Clan.Version: 5.7
✓ Ease of mobileI tried for two days to scan and upload file on pc no luck . The online app is not as easy to use as my phone . My phone didn’t take 5 minutes uploaded file and all. I won’t bother with the difficult online app again . It’s sad you cannot speak to someone to without going to an office which is not always possible. I do very well to get to my treatments..Version: 5.5
✓ UploadsYour website help tab gives incorrect directions to upload files... I’ve been trying to upload files for 3 hours now... I tried my phone and two different computers... got an error message every time. Converted to PDFs, jpgs, nothing worked. I then downloaded your app and poof... files easily uploaded. Your website is the worst form of frustration!!!!!! And your cSR was unhelpful and didn’t even tell me to download the app when I described my problems after holding for an hour! ... I just read it online. Do your CSR gets no stars, your website gets no stars, and your iPhone app gets all the stars in the world!!!.Version: 5.9.1
✓ ConvenientLove how easy and convenient the app is to have! Uploading the files is much easier than running out to go fax needed information. This is my first time to actually file for help during this COVID19 and it’s been confusing on how to fill out the paperwork. Trial and error and patience is the key, due to the overwhelming response TWC employees experienced! My hats go off to TWC employees and everyone behind them! Thank you either way ... whether I get any help or not I appreciate y’all for your hard work!.Version: 5.8.2
✓ Great appThis app works very well. It speeds up processing claims immensely. It was once difficult to upload supporting documents on the website. Had to nail them. With this app, it allows you to photocopy the documents, review the photos and immediately upload them to your account. There are photo guides with the app that helps take clear pictures. It saves time and gives you peace of mind. You can also check the status of an application or manage your account..Version: 5.8
✓ Urgent problem fixAfter signing in i enter info about my birthday & ssn, then it takes me to the second page where i believe there should be questions but no matter how many times i try, there arent any questions and it wont go any further. Please fix urgently Update on review: i also tried to enter in information such as my sex, and the only option was male. This app is very inefficient at the moment. I cannot fill out any information or answer any questions, therefor i cant access my case..Version: 5.6
✓ Pretty goodI frequently have issues seeing my benefits card. It says: You can't see this screen Only the main person on a Lone Star Card account can access this screen. If you're seeing this message, that means you're not the primary cardholder on this account. Not only am I the main person on the account, I’m the ONLY person on the account. Would also love it if past cases could be removed..Version: 6.3.0
✓ GRATEFUL!!!!The kind lady at the Livingston TX front office today was so VERY patient and helpful to this ‘ol “technically challenged” senior lady when explaining how to use the app on my phone and go over my benefits. I am THRILLED with the extra help that she explained I’ll be getting since I applied. I’m SO looking forward to actually being able to have a nice Thanksgiving dinner, without having to choose between groceries OR my meds and vitamins that are ESSENTIAL for my health. All I can say is THANK you from the BOTTOM of my HEART!.Version: 5.9.3
✓ GratefulI am so happy with the services provided through this app and the wonderful warm people who have helped me through hard times that work for Texas Health and Human Resources. I have nothing but good things to say about all of the staff I have met in person and spoken with over the phone. God bless you people for what you do and the attitude you have when dealing with people in need! You are all wonderful! This app is so helpful too!.Version: 5.6
✓ Feedback/review for Your Texas Benifits appIt is great that I can do all my paperwork from my phone although at times there are technical problems and I can’t open a link and it is really frustrating when I cannot upload a file when there is a deadline and my case is due or else I will lose my benefits. You should allow a given period of extra time so that people can get their paper work all in and in a timely manner..Version: 5.7.1
✓ App is not very user friendlyWhen you press on menu it gives 4 options. The options really don’t let you see your recent review of your cases. It shows you, you have uploaded files, but I found that it is not uploading docs that well and a change or question only results in you having do an application from the start. I don’t find the app giving me enough info. It only tells me denied or pending. Then you wait on the 211 number for an hour only to get the wrong info or get someone that doesn’t know... The offices at my location have been closed, so you don’t get much help there either....Version: 5.9.3
✓ Update issueWhy is the app not working for a lot of people now since the new update happened I can’t log into my account that I’ve been using the same password for years it tells me to change password and I did and then keeps saying system error try agin later It’s been doing this all week now please fix this issue.Version: 6.3.0
✓ I Love ❤️ 💗 HHSCYou guys rock I love these government benefits and they go along way when they are rally needs or a must at it’s earliest convenience and it’s even like I’m able to help myself at anytime whenever my needs wants must be met and there’s no one else in my corners except you guys and God my Parents Don’t even talk to me anymore. Moms never going to help me out again and my father he is always busy.Version: 5.9.3
✓ Mrs. PerryI’m very satisfied with this app! I can apply, renew my benefits as well as upload photos of documents and identification needed to complete my case. I receive all my messages in the message center and I can check the status of applications I’ve started and or canceled. This is so much easier than having to go into the office and wait all day especially if you’re like me and you’re disabled. This is an extremely wonderful app that’s very helpful and easy to navigate..Version: 5.7.1
✓ My Experience.So glad I can use the app. I don’t trust anyone in the offices. They know they have control over something people need from them. Their actions show that they don’t want to help us. They also act as if they do not need to be at the window. I recommend rotating the employees that get stationed in a specific window. I always get unneeded Attitude when I come in to ask simple questions. I love the simplicity of the app. I am specifically mentioning the office at 3411 Horal in San Antonio. Everyone except the 1 African American male at the Windows gives me problems and attitude. My 5 star rating is only for the app. Not at all the office location..Version: 5.7.3
😕 Your Texas Benefits Negative Reviews
