Revolut: Spend, Save, Trade App Negative ReviewsRevolut Ltd

Revolut: Spend, Save, Trade Negative Reviews

4.68634 star

Total 152 Negative Reviews

Revolut: Spend, Save, Trade App Complaints & User Negative Comments 2023

Revolut: Spend, Save, Trade app received 152 complaints, negative comments and reviews by users. Have you ever had a bad experience using Revolut: Spend, Save, Trade? Can you share your negative thoughts about revolut: spend, save, trade?

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Revolut: Spend, Save, Trade for Negative User Reviews

Wrong directionI joined this app a few years ago because it offered a great service with low costs esp. when sending or spending money overseas. In the last couple of years it has offered new features that are irrelevant to me such as cryptocurrency and trading. I am suspicious of the low bar to entry in investing our money in these areas, where knowledge and experience is needed to make it worthwhile, and losing money is more likely for the inexperienced. However, those that want these features can take the opportunity and I can ignore them. Now the new design (7) irritates me. It is visually cluttered. Before I could see transactions at a glance when I opened the app. Now I’m still trying to work out which screen and object to click on to do this. It seems to be increasingly geared to expanding your involvement with its features, rather than everyday use of money. I would gladly pay a monthly fee for this app, but the features offered for their Premium tier clearly aren’t aimed at me - so I don’t. I still use it everyday but I find over time that it is increasingly being smothered with features and design obscuring it’s use..Version: 7.2

Good app but dangerous glitchesI have been using Revolut for nearly a year and a half. It has been easy and convenient for overseas payments and for transferring money. However, on multiple occasions there has been dangerous glitches where I have been unsure if payments have been processed or lost money due to having duplicated top ups. This is extremely inconvenient and means I have lost money for a number of days before being refunded. I will not be recommending this app to others..Version: 5.54.2

So far, not a good experience.I downloaded this app months ago hoping that the wait time wouldn’t be to bad. I was waiting patiently with 53,000 people ahead of me. After four months passed and that number never changed I decided to reach out to friends and family to get my position bumped. A few friends of mine signed up and I saw my position change. I sent a final invite out to my father who signed up and nothing changed. So I am sitting here with 9,903 people a head of me, and a message that reads, “For every friend who signs up we’ll bump you up the queue by 9903 places.” There doesn’t seem to be a way to contact support as it’s just a screen asking you to keep sharing the app for more people to sign up. I’ve never seen a legitimate app that doesn’t update its users position or wait time. So this has me concerned. Along with reading other negative reviews here starting to feel like it’s easier to delete this app than wait for something that apparently is still going through growing pains and working out bugs. For me, the hype has died. I’m writing to see if someone can actually do something to help out and get me using this or if I’m just going to be left in an unresponsive eternal queue..Version: 5.23

SlowThe app is always slow on the start up!.Version: 7.34

Revolut useA few months ago I would’ve given this a five. As someone who needs to make several small exchanges each year this app was marvellous, even though I find it really difficult to navigate the app. It’s just taken me half an hour to make a payment to a new person, but I suppose it might become easier if I could make more payments more frequently. I have recently become very disappointed when the amount of inclusive exchange was drastically reduced from £5000 to £1000 per month. Whilst I may not need to use the app every month, I now need to be very organised to escape exchange fees. I believe I can get a better deal if I go to my foreign exchange when I have to pay fees. Having said that I haven’t needed to do that yet as I am just organising better. I also find it very difficult, firstly not being able to speak to someone and secondly I just can’t find the dashboard or online chat section. I am confused as to how often I can make transfers for free as I know that there has been a big shake up with the T&Cs ie if I exchange £1000, can I then transfer £100 to 10 different a/c or is there a restriction on how many people I pay a year? My last problem is that having changed my phone, the app now does not work on the phone. It will not recognise my pin number (which hasn’t changed) and it will not recognise my fingerprint. Maybe that could get sorted out if I could actually find the online chat function..Version: 7.26.1

Removal of PLN local accountsThere was a communication about Brexit impact on Revolut, but no info on removal of local accounts. A mere two weeks after paying for whole year of premium banking (after reading the whole fine print) I got notified that in two months I won't be able to perform regular, daily banking with Revolut (like direct deposits, local transfers, etc.). There's no roadmap of bringing the local accounts back anywhere on their site, nor a contact information beyond FAQ. I believe that a registration with EU central bank requires certain information to be available publicly and to the clients. I feel uterly betrayed by this company. Most likely it will end with a complaint to the EU authorities..Version: 7.32

Face IDThis last update doesn’t have FACE ID ( previous versions had).Version: 7.4.1

Difficult to set upVery disappointed. I was super happy to have found such app but it is such a hassle to set up. The app did not want to accept my billing information even though it was correct. I even went to my bank to see if it was an issue on their end but they said it was a merchant error. Tried to contact customer support, which is not very easy to find, they can only be contacted via chat. They ended up asking me for a specific document from the bank to verify the information. Thought that would solve it but my bank said they do not have such document. Then tried to chat again on the app but they seem to have blocked me from the chat option because every time I click on « chat with us » the page becomes blank. Tried to deactivate my account but that does not seem to work either....Version: 6.12

Doesn’t support ApplePay. Basically uselessThe concept is great, the app is really good but in practice it’s useless. What is the point of having this on my phone if I can’t add the card onto Apple Pay? Doesn’t give you a proper account number or payid in Australia so getting money into the account is difficult Might be great in Europe but in Australia it’s useless. They shouldn’t have launched until they support payid and applepay properly..Version: 6.4

PratiqueFacile d’accès, gestion avantageuse des frais. À étudier.Version: 7.16.1

New interface makes some features hard to findI was happier with the app before this batch of updates to the interface. I don’t understand why they are hiding a key feature of the app - that is, to check currency exchange rates and set up alerts or actions. I check this frequently and since the update waste minutes clicking on buttons trying to find it. And now the helpdesk is harder to find as well. It used to be in such a handy place - really easy to find and reassuring. I’m definitely not a fan of the new interface layout. It doesn’t work for me, a Metal subscriber. I hope you fix it, Revolut, as I was a pretty big fan before my key functions were hidden away..Version: 7.4.1

Excellent app and travel card advice until you need helpI was really enjoying using revolut as a travel card and a place to put away spare change for when I needed it most. That was until my revolut account was hacked. As soon as I noticed I tried to get ahold of someone, no email address no number to speak to a person (number on the website just has you dealing with an automated robot) couldn’t log into my account thanks to the hackers so couldn’t get on the in app chat. Which lead me to twitter to contact someone who were actually very helpful, blocked my card and helped me try and get back into my account so I can see what damage the hackers have done. That was 3 days ago and I’ve just been waiting for the right person to help me get into my account now. I understand the current climate doesn’t make things easier, but a 48hr wait for someone when your account has been hacked is just not good enough. Also how the hackers managed to take money out of my Halifax account without me approving their devices via email is an utter shambles. Even though I received emails asking me to verify the devices. The only way I knew my account had been compromised.Version: 7.1.1

Why account block after I deposit money USAGot my card loaded it tried to use it instantly like they claimed I could and my card is blocked now I sent the proof and got nothing in response calling the number on the card is boo t y hole ! *** update1*****1 star they respond back days later I can’t call on the phone either to talk about it to anyone hopefully I’m not just getting played and going nowhere like a hamster 🐹 on a wheel ... they’re asking for more information to “verify “ but asked questions I gotta look at the app to answer clowning around people is not ethical ******update2****** They actually got me back up and running wow? Ya want a cookie tho or something?? I’m gonna just leave my review at 2 if I don’t get INCONVENIENCED Again I’ll maybe give them a 4.Version: 6.35.1

Used to love itApp was fantastic until they started to ruin the UI by prioritising features you don’t use. Also, be careful when trading crypto. First of all, they don’t show you the market rate. Second, they sneakily skim you when you convert - showing one value in the Rates view, but another value in the fine print when you actually go to execute the purchase. They need to make money too, just be aware that this is what they’re doing..Version: 7.2

To bigIt becomes horrendously big and clumsy.Version: 8.5

Pure scam AppI used my apple pay to add money to this stupid app. Before you even add a card to apple pay you must verify it. This guys locked my account after I added $240. On top of that they say they won’t give you a specific timeline to the resolution. When you ask them to refund your money back to your card they say they can’t. Please FDIC and Apple pay should have this application checked. They asked for my ssn, id details, bank statements and even debit card pictures and I provided all that info. They refuse to refund your money at all. Keep away from this app like fire. They’re pure scammers and their operations here in America should be closed permanently let them go back to Europe. in America our own made apps are better and customer service is on point because after they limit your account they’ll never ever reply back to you. Starting an online petition to get this app removed from America.Version: 8.4

Waiting listNot sure how many more months I’m going to stay at #1 in the que for.Version: 7.4

Great app, with limitationsOverall great app, the only app with debit card offering that ACTUALLY works when you’re traveling across the world. My only gripe is that they don’t allow you to deposit too much money at the same time, $200 only? Common guys are we living in the ‘90s? I know they say limit improves over time, but who in the US has that kind of time to wait 3-5 days for transfers? And this itself discourages users from even bothering to open the app as every time they open, they know their transfer is still waiting, which makes it pretty useless. And if you can’t convince your users to use you in first 3-5 days, you’re going to be not used at all, period. If it needs to be successful in the US market, they’ll definitely have to fix that issue for sure, or else there is no shortage of other options!! I for one can’t recommend this to my friends just because of this hurdle!!!.Version: 8.4

DO NOT DWL IN CANADAApp takes all your personal info (full legal name, bday, email) then tells you you’re number 20,000 on a waitlist. Don’t do it..Version: 7.17.1

Awful, useless and non working service and terrible, unknowledgeable, uncaring customer service.This is not at all a service to trust or in which you can tell there is any care about the customer like there is in any other REAL banks. I tried opening an account more than a week ago now and although they theoretically verified it, I am not allowed to do any operation with it whatsoever it’s like if they haven’t actually verified it. Also I keep getting asked my SSN every time I access the app for no reason as if it couldn’t save it and then it blocks me from doing anything. Customer service was absolutely useless and they couldn’t even understand what the problem was, and couldn’t give me any detail on it whatsoever not even in terms of when my currently useless account could possibly be fixed. So basically in their mind the client should be an absolute idiot who just wants to waist his time and should basically sit there with a useless account for who knows how long (maybe months? Maybe more? They don’t know, and don’t care apparently) willing to just wait and pray or waste time asking about progress to a clueless customer service. Absolutely horrible impression with them, and when I asked if at least they would consider some incentive of some kind for this absurd lack of service they made clear that wouldn’t happen. That was the cherry on top for me. Clearly they have a bad service and absolutely don’t care at all avout their clients. Incredibly awful service..Version: 7.30.4

Waste of TimeI was never motivated enough to write a review for an app - but, from how bad this one is, I feel extremely motivated. So, I’ve downloaded this app for 50 times so I can try to sign up. Every time I reach the ‘Accept’ phase of the terms and conditions, the button doesn’t register. So, I’m stuck trying to get past that. It’s odd how it can take you over a day to sign up for a card; I’m sure doing it physically at a bank would be more convenient and quicker than this! Which is funny because I thought the whole point of a virtual credit card is speed and convenience. If signing up is such a struggle, I can’t imagine the other struggles that will come with owning a card (whether physical or virtual), especially after reading other reviews..Version: 7.2.1

Never got an accountWhere is the button for “I’ve waited over 8 months for you to open an account for me, all I get is ‘We have unprecedented demand, please wait some more’ messages, my position in line went from 3549 to 3509 in a span of 6 months, I completely lost interest in your scam, please delete this app, take me off your mailing list, and I don’t want to hear your fake promises from you ever again”?.Version: 7.2.1

This app is rubbishBeen waiting 6 weeks for card..Version: 5.34.1

Terrible customer serviceIt’s all too easy for the customer service team to reply to the reviews but when you actually want them to help you they’re never accessible. I was told to write ‘live agent’ which I have done several times but it goes for hours without any response, as if I have all the time in the world just to sit and wait to get a gracious buzz and say wow what a great service! Always the same idiotic reply that ‘‘we will be with you as soon as possible blah blah’’, and honestly it’s been times that I was off from work and actually dedicated time to wait for the so called customer service to hear me out but I have never managed to sort my problem. Just think that I have some money in my card from 2017 and can’t use it, is that not stealing? I even wrote a letter to them explaining the situation which was my card suddenly got blocked... no one got back to me and the silly online chat is always a virtual thing which will never be able to solve anything anyway. It’s the worst customer service ever and I say that with certainty as I’ve been working in a bank for the past 12 years and honestly it’s just not possible if a bank can just take people’s money block their account, doesn’t reply to a hand written letter from customers and just write some friendly fake replies to negative reviews! Unimaginable and truly awful company..Version: 5.48

Not Available in NZDon't bother downloading until they actually launch in NZ..Version: 5.1

I was an happy revolut userI used to have an European account and I was quite happy with it but since they added a fee for using a foreigner card for the top up and I happen to live in the USA, I had to close my account and reopen a new one in order to change my residential address. I was already quite annoyed by that because I lost all the data I had stored in it but I understand the necessity of opening a new account since here in the USA there are other requirements such as providing a SSN to credit institution. Well, I am sorry to give 1 star (I would give 0 if I could) but since I have opened the USA account nothing is working. My American debit card is not supported and there is nothing I can do. I can’t do a direct deposit into my revolut account because the routing number assigned to it is not supported and/or valid according to my American bank account. If you live in the USA stay away from revolut. It is more problems than benefits..Version: 7.6.1

BLast so many days 1 numbers left waiting for open an account 1 month finished but still not reply ya not active my account how can I do that let me know.Version: 7.4.1

Not much good to say about my experiencesI’ve been using Revolut Personal and Business for about a year. I keep a small amount of money on my personal account because of the constant issue of them flagging my transactions as fraudulent. They never are proven fraudulent. What ensues is days of delays with much back and forth on their inadequate chat system proving this and that to get my account enabled. I see many others with similar issues. It’s surprising they have such a positive review score. If you are looking to spend hours a month in support chats listening to excuses about their AI fraud detection system, then get locked out of using your account, then Revolut is the bank for you. But if you want a hassle free experience, then there are much better banks for you to choose..Version: 7.21.1

Data stored without your knowledgeI’ve been using this app for a couple of days now, added my first card with no issue. The. Yesterday I added my second card but my bank declined it and Revolut app didn’t add the card to my account. Today they asked me to verify my cards and surprisingly enough they had stored credit card information for the last card that didn’t go through. I verified my first card since it’s the only one I could see and knew it was there. The second card I contacted their support team and asked them what they’ll do with that information and why they want my card details for a card that was declined and wasn’t added to the app and I couldn’t see it from the card section. I asked Christian the support person helping me to delete all my card details since I found it shady and instead of doing that they locked my account alongside my stored credit card details. Word of advise don’t add your cards there. if they were open he would have convinced me as why I should trust them with my data and give me reasons as to why they even store credit card details even though they’re not visible in your account.Version: 8.0.1

TERRIBLE EXPERIENCE.I was having trouble transferring money from my main account to Revolut. I started a chat for support and it was going okay for a bit. I ended up getting locked out of my account but submitted what they asked for and got back in within the hour. After a bit, with hardly any help, I was able to transfer 300 dollars over to Revolut. After this, I got locked out of my account AGAIN. But this time I need to start ANOTHER chat. My first chat took 10+ hours and had about 5ish different representatives. Now I’m in another chat and haven’t had a response since 11:44 AM (Sept 21). It’s currently 9:16PM and I am STILL waiting for a response. There is no other way for me to contact their support team and at this point I just want my money and delete my account. Wouldn’t even rate the app a one. Just had to..Version: 7.17.1

Queue systemI find it quite silly that when you apply for a new account you are put in a queue (Currently #8465) and the only way to skip places is to invite friends to use the app! My relatives in Europe use this app and asked me to sign up to transfer them money, but feel like it’s a stupid con to have a queue system. Can’t be bothered to wait and transferred via normal banking..Version: 7.2.1

Idea-10, Usefulness-1I am in Italy where this product would be a great help and convenience if it were possible to load money into the virtual card. I opened the account on May 2nd and transferred $20 to test how it works and found contactless payments to be superior to our primitive US cards which must be inserted into the payment terminals. Excellent! If there is no physical card, there is no possibility of skimming or reading the card details. Unfortunately, it is now May 16th and I am no longer able to transfer funds into the card and the error message is that I have exceeded the limit of my card account. My debit card has a daily limit of $1500 and I have been able to transfer less than $100 since May 2nd. Customer Service is basically non-existent except for a childish chat bot which suggests I use a different (unavailable) method to top up the card. I am offered the opportunity to upgrade to the premium version of the service but have no assurance it would would work any differently. Revolut may be useful if only inside the United States but in Italy, it is simply frustrating and annoying. Even if I were back home, I would still have only the one method of topping up the card from my debit card account. I don’t actually see the point of a service that is so restrictive it can only be used upt to a limit of $100 and fails forever after. One Star is too many!.Version: 6.39.1

PromisingThis is an updated version of my review. I’m leaving the previous one below. I received an email saying that they fixed the issue and they have! I went for the premium version and I’ve ordered my cards, so now we wait. Until I get my cards and see if it works, I’ll leave it at 3 stars. As I said on my previous review, the product looks very promising and I’m really looking forward to using it. I was thrilled when I found about Revolut. Unfortunately, now that I made it to the front to the queue and the time to start the process to get a card has come, the app crashes after the pin screen. My husband is having the same problem. Though he got past the identity verification phase but the same thing happens to him. He got in touch with customer support about 3 or 4 weeks ago, but they didn’t get in touch. So, we decided to try with my phone in case it was a problem with his model. We have 2 different iPhone models with the latest iOS. And yes, we tried turning it off and on again and reinstalling the app. Even if it suddenly started working, I’m not sure I’d be comfortable putting money on one of these cards if the app is so unreliable and customer service doesn’t reply. Unfortunate as the idea is fantastic..Version:

Reconsider going w/ Revolut, they will lock your account and steal your funds!!The only way to contact a Revolut representative, is through the chat, in the app, there's NO phone number associated w/ them, that let's you speak to a live person! & the chat representatives, they respond whenever they want, which isn't often. The account is locked, so, I can't go into the settings, to adjust the notifications, to make sure that I am notified, whenever a chat does come through, therefore, I ALWAYS miss their responses! Not to mention, the responses are talking in circles, & not assisting, with the unlocking, of the account. My funds have been tied up, OVER A WEEK, though I sent all of the necessary documents, that they asked for. They will just take your money, & there won't be anything you can do, about it!!!.Version: 7.0.1

Teething problems I think and other issuesGreat idea this card. It works well at most atms (cashpoints) I tried in Croatia and Italy on recent holidays but not all of them. The same at retailers. Just didn’t work at some of them. The app is easy to use. However I did have a big problem which I haven’t been able to get a good answer from service. All my funds were withdrawn from cash points somewhere in Indonesia in three different transactions after my holiday and I have never even been there and I still have my Revolut card on me. And I have never shared my pin with anyone. I am at a loss how this can happen. It took me a long time to get Revolut to refund me the money stolen out of my account. The service made me feel like I was at fault for giving out my pin which I would never do. So there are issues here and I will hope they do improve as they grow. Service should focus on the customer and what their customers feel in the event of problems. Hopefully you won’t have any but if you do the measure of a good company is how well and how quickly they correct any problems..Version: 4.7.3

Terrible customer service AVOID!!I am a type one diabetic who lost my debit card and thought it would be great to use my Revolute card so transferred some money via a friend so I can use a card while I waited for a replacement and buy groceries etc. They held the money and then when I waited 4 hours I went to say “something is wrong” to see a message from one of this employees (notice I didn’t get anything sent to me it was hidden in the app). 6 hours later no response and my money is held nowhere, no option to return it and no way of getting a response. I have read their response that as a financial provider they have to do due diligence, transfers to my own bank account are done instantly and my bank is also a financial institution, friends with Monzo do not have this issue and I am disappointed mainly that they ignore you. I believe they are making money while they hold your money and do not believe this due diligence excuse (if it were I would expect a response that use legislative explanation). This seems to be a strange financial institution, with low ethics. I will be taking my concerns to the FCA to find out why it takes days to put through a payment into an account and how they are treating their customers fairly by responding to REVIEWS but not to their customer service queries. I wouldn’t have written a review had I had a response to my query. AVOID THIS COMPANY..Version: 6.23.1

:(App hardly work on Iphone Se.Version: 7.24.1

TiredExiting looking app, shocking support. And this is from someone working for a tech company’s support team. Agents are only available within the app, and the issue I was facing was preventing creating an account or logging in. Had to take to Twitter, been trying for a week and am still not using the app..Version: 4.21

Locked out of accountThis review may seem harsh and I don’t mean to give this app a bad rep but for the past 4 days I have been locked out of my account. The app puts me on a page asking for my credentials which then transfers me to a live chat but for the past 4 days no one has responded to my multiple messages. Because of this I have been locked out of my account and do not have any access to it at all. I’ve been patient but the truth is I do need access to my money. On top of that they do not have someone I can speak to about this matter. Their phone number sends you straight to a machine that navigates you through the app, but since I can not do anything besides enter that chat room,that no one has responded to ,I am simply stuck. Otherwise the app was pretty much flawless. Just help me get into my account :(..Version: 7.9

No help with cloned cardsMy partner and I have used Revolut since its early days. However, it is deteriorating rapidly. Too big, getting expensive and customer service is very restricted getting past bots and waiting for live people who are very limited in what they can do. We recently had a card cloned and money withdrawn from a ATM in Cape Town whilst my partner was sitting in his flat with the card in his wallet. I applied to be reimbursed (the card was stopped, obviously) and within hours my request was refused and case closed. I hadn’t even had time to find out from which bank the ATM was as there was only a GPS reference on the original transaction. Only 24 hours later we found out which ATM and my partner looked at CCTV of the mall (the ATMs are all inside the banks) and it’s clear he wasn’t there. Now I am pursuing the case but it shouldn’t have to be like this. Why are customers the assumed criminals? The online help just asked basic questions, the online request for reimbursement is so cursory there is not way a fair judgement can be made. Be careful with Revolut. Great when it works. When there are problems it’s a nightmare. Look at Trust Pilot for the same kind of problems again and again..Version: 8.46

Terrible Customer support destroys amazing appA truly incredible and wonderful futuristic app is severely let down by a complete lack of customer service and support. There is no call centre which is a big downside especially when myself and others would like to pour much more money into their services. We simply don’t feel safe and trust is upmost with financial services. They claim they have someone who can get back to you by text messaging but this is archaic and ineffective. I have actually been waiting for someone to get back to me 9 hours ago and was promised 20mins approx waiting time. It seems there are also frequent app outages although now sorted there was one today which didn’t allow me to trade stock which is alarming as prices continue to change. The other disadvantage to other platforms like TransferWise is that there is no desktop version. Any glitches in the app will imobalise you and there is no other way of getting into the platform. General advice is use with careful caution and don’t add too much money onto the card or investment system. If there’s a problem it’s unlikely you’ll get fast if any response and as mentioned you can’t speak to anyone. If there was a call centre support and a desktop platform however I’d probably give the app a whopping 6/5...DEVELOPERS PLEASE GET THIS SORTED YOU HAVE MORE THAN ENOUGH FUNDS TO DO SO AND YOU MORE THAN OWE IT TO TO YOUR CUSTOMERS....Version: 7.2.1

Not available in NZTerrible to ask for all my personal details and then tell me it’s not available. Bait and switch.Version: 4.13

Locked account- no notice- no access to my moneyThis should be a crime. During the income verification process I got tired of the endless requests. They ask to verify the source of funds which i did. Then they ask for tax payments proof and proof of all savings. This is info only the government should be privy to. I said it was too excessive and I prefer to just close my account and then they locked it. Now I have lost access to $10,000 and who knows if I will get it back or not. This should be criminal!!!! Search the net and you will see tons and tons of people in the same boat. Sudden locking of account and no one cares. Disgusting !!!!.Version: 7.39

Pending transactionsBe careful when using your card in the USA. The app does not update for all the amounts taken against your account and so ‘tips’ and service charges come off your balance days later, rather than just coming off as one entry all at the same time. Also, if you set up a tab using your Revolut card and then close out in cash, or the merchant accidentally swipes your card twice (oddity of the way cards are used in the USA), these ‘holds’ on your card mean you are effectively charged for these amounts as they show on your account as ‘pending’ charges. The merchants in the USA have no way to cancel these (believe me I’ve tried asking) as they are not real charges, and they don’t have any way to see them. So you have to wait a week (7days) before they are reversed. You will not be able to access this money - yes YOUR money - during this time and once reversed, can take up to 30days to appear back in your account! Normal bank accounts do similar things, but still show your balance with and without these pending charges. As this is not a debit card though, Revolut can’t afford for you to potentially go overdrawn and so they only show your balance with these pending (yet never to be transacted) entries deducted from your balance. This is a major problem if you’re only using this card for overseas use or holidays and need this money for whilst your actually overseas!! Certainly taken a dent out of my holiday cash!.Version: 5.13

PatheticI was overjoyed hearing that Revolut has been introduced in Australia. But never have been able to pass through the sign up stage. Every time I try to key in my number- error pop up : something gone wrong, try again later. Someone should really look into this bug and fix it. As it’s not just me, having the issue. Even there’s is no easy way to contact the customer support, from the outside without signing up. Hope this issue is fixed soon, 1000s of customers waiting to happen!!! Thanks.Version: 7.12

Over bearing processes awful customer serviceSigned up to what was a good ui experience , although some settings are spread Throughout the app and sometimes difficult to find. Downloaded this to use for my online hobby to make a bit of money during lockdown. I use cashapp to collect tips and consensual payments from my customers and then decided to cash out. BIG MISTAKE. The payment was queried and my account now blocked. Was informed “due diligence” but this is a big brother excuse for them to hide behind intrusive requests for personal information and data that does not concern them. I tried to resolve this to the best of my abilities but got caught in their incompetent customer service cycle of multiple agents sending me the same standard responses and asking for the same information over and over again. 3 days of constant arguing constant re explaining constant new agents helping my case I’ve come to the decision to leave my account blocked and will not be doing anymore business with them. Worst financial service ever! Not comfortable that they wanted personal information that in my opinion was non GDPR compliant either. Avoid this bank if you use payment apps or want to earn a bit of money to help finances during lockdown. Great concept very poor delivery..Version: 8.26

Good concept but a lot of bugsThe application is a good idea, business model and timing. The exchange rates are better than almost all competitors. However the app has many many bugs and issues. The application uses a third party processor to process wires. When I tried to use their wire/deposit service. Their processor declined me every single time even when my account is verified. I also had issues depositing cash in my account from a debit/credit card. It declined every time for no reason. I contacted my bank and I was told that it is not a problem on their end. I love the application business model and idea but these issues need to be resolve first before even thinking on expanding..Version: 7.7.1

Takes you through the whole process and then...It’s not even available in my country. Literally asked me all my personal details and then said it’s not available. Booooo.Version: 4.12.1

Changing policies without providing reasonFor the last 5 days I have been working with support staff because I have been encountering problems topping up via Apple Pay. Receiving an error message that payment was not successful then a further error message encouraging me to add funds in another manner (via credit card or via bank transfer). I have used Revolut for over a year. And it was helpful during the pandemic to pay rent etc. My understanding is that there was a $250 daily limit (every 24 hours) to add funds via Apple Pay. This worked great for me. No complaints. I have not reached such limits this month or these past few days, nor have I received notice of any change in policies. I pressed and pressed with support staff this morning — “I cannot share more information due to internal standards” — so policy has changed and I can no longer use Revolut as I was using it for almost a year. Is there a lifetime limit for adding via Apple Pay? Is there a monthly limit for adding funds using Apple Pay? I don’t know, the staff won’t answer my questions. Instead I received this as a response: “You should try next month and see at what point it no longer permits you to add funds.” — that doesn’t help, I have to pay rent THIS month. The only solution is to find another banking solution..Version: 7.31.2

Very Disappointing Sign UpSome how my sign up got corrupted when attempting to sign up. While I tried months ago to sign up - the app crashed. I’ve tried numerous times to complete the sign up but can’t get past entering my phone number and getting the annoying message “ Something has gone wrong, please try later” On retrying Revolut says I’m already a customer because they have my phone number / but they don’t have my customer details. There is no easy way to contact them to resolve the issue. It shouldn’t be this hard. While Revolut may be improving the way we do business it is not great at customer service or to resolve a simple customer sign up issue. I think the founders and executives need to realize that their app creates lots of usability issues when a simple sign up can not be completed due to their app capturing corrupted data through a previous app crash. Simple issues like this need to resolved if Revolut is to be considered a serious long term player in FINTECH. It’s a case of the developers not realizing that customer service must be integrated into the app to provide a successful product. Unfortunately this is a fail for me based on my experience..Version: 6.30.1

TERRIBLE BANKINGI just moved to Europe from the US, so a mobile banking app with multiple currency account options sounded pretty great. I added $10 to the card because I couldn't order a physical card without one, BUT nowhere on the app did it state that I needed my identity verified BEFORE making any monetary transactions. I have an American passport, I have an American driver's license, I have no European paperwork because I just moved here and am waiting for it. How does the app allow you to put in money but refuse to verify you, so you can USE your own money. Customer service number is 100% automated, and the "chat" automated as well. There is NOBODY to contact about this problem, my money is trapped in Revolut, which I no longer want, and I am unable to close the account because I can't verify myself, so I can't transfer the money out to my American bank account!! What a scam!.Version: 6.22.2

I can’t use mu cardI can’t use my card and nobody can’t help me, nobody give me an answer. And the app doesn’t work properly..Version: 6.10

ProblèmePour commencé ont te m’es sur file t’attente, puis quad tu change de numéro tu droit utilisé ton ancien numéro pour te connecté, si ta oublié ton code tu peux plus te connecté car l’application n’a pas de lien code oublié pour retrouvé ou réinitialisé son code et pour finir il y à aucune adresse mail pour vous contacté... En résumé sa fait 3 mois que j’attend ma carte, je peux plus me connecté à l’application car j’ai perdu mon code et j’ai aucune mail pour vous contacté pour demandé de l’aide....Version: 7.39

Battle with customer service! Not worth it!!I’m currently in Mexico and had my phone and cards stolen here. I got a new phone and authorized it with revolut however I’ve been on the chat within the app with customer service for over 5 days now! If I didn’t have back up cards I would have been completely screwed and not able to eat or anything! They don’t seem to want to resolve anything and keep passing me on to other representatives within the chat and asking me the same questions over and over again with every new agent they have the worst customer service of any bank I’ve ever used! Everything was great until I actually ran into an issue! The reason I went with them is because of there travel policy and the fact they will send you a new card if compromised anywhere in the world! I contacted my other bank and the same issue was resolved within 20 minutes after proving my identity! Terrible experience with them and still ongoing! Go with another online provider there are several now in the USA along with other countries!.Version: 7.30.4

Unable to get customer supportI kept receiving notifications asking me to verify my account. However I’m unable to as I’ve moved to a different location and need to get a customer service person. The app doesn’t have that function and I have tried to reach them from social media and email but had no luck. Has been half year already..Version: 7.26.2

TOTAL FRAUD for US customers!!!I used the Revolut payment service in the past without problems when in beta mode, but now it’s not beta anymore I tried to create an account in the app and ask me my personal information and Social Security number with the excuse that the US Government requires this info and after I stupidly put it they put me in a waiting list of 15k people or invite friends to escalate positions in the list because I live in USA and the US clients are on a waiting list HAHAHA A TOTAL FRAUD that put your personal information at risk to the hackers. I tried to comunicate with Revolut but the phone number is from Europe and don’t have a contact email outside of the app, only offer me to communicate inside the app that I can’t open because I’m on this stupid waiting list and don’t even have an account with them, but they have my personal information a my Social Security number!!!! FRAUD FRAUD FRAUD!!! Please don’t download!!.Version: 6.27

Premium user no help and reply’s Stay awayI have made a transfer of a reasonable sum of money. They have now held my money and have asked for photo I’d to prove identity and has been over weeks and I am sending message daily with a reply once every few days which are just automated/ copy and paste messages saying we have escalated this to another team! Live chat 24/7... when premium, however not replying and no call line to deal with serious issue. Very worried in regards to my money.Version: 4.18.1

Poor supportMy card never arrived. The reorder feature kept throwing an error at the end so I contacted the support team. Aside from the 2+ hr wait to connect the chat, the support agent then just gives you standard off the shelf answers. When that didn’t work they refunded my card order fee and told me to try again. Only now the app has doubled the minimum account balance required so I have to top up again and still after a month have no physical access to the account. Ridiculous. So much potential and high expectations... all gone....Version: 5.14

No warningsOut of the blue, your account has been closed..Version: 8.5

Great concept SlowBeen waiting 4 days back and fourth with 6 different agents who have all been amazing but have passed me onto “the relevant team” long story short I am a normal human with basic interest to trade but my acc says “declined” for no valid reason even though I have supplied a relevant passport and drivers license no one is able to help me and I’ve lost out on certain asserts being on a low buy in because of the time Revolut customer Care had taken to get back to me. My whole conversation with them has been positive on my end but very frustrating! I’m still awaiting help so I can have an active account! If someone could help me I’d be so grateful! Thanks! Emma.Version: 7.30.4

Over the limit glitch *updateI like the concept and I love the service that the card provides but when I ran out of money I tried to re-charge the card and it keeps giving me over the limit notice. Also that is the card is declined, after putting in endless hours and putting different cards so I could re-charge my revolt credit card, I have failed to get the card working again.I have tried to contact customer service and it seems that they’re nowhere to be found… I love the concept but again I tell you they have a lot to work on to get this right. I also try to pay with Apple Pay which there’s money in there and again I get a decline notice… I’m very disappointed because I had high hopes for this credit card, I will be searching for some other services... *update It seems to me that they have updated their software and once you update for the people that are having problems I think that is resolved so I’m happy to say that my card went through and it seems like they got in their act together… I would suggest to have a live chat so people can talk to someone at an instant in today’s market but overall I’m happy to say that they are fixed and I did change my review from a one star to a four-star keep up the good work.Version: 7.36

Blocked out of app. No way back. Worst service everI recently switched phones and once I tried to log back to my account, my PIN won’t work and my Revolut cards were erased from ApplePay once I tried to re-establish them in the new phone. I tried to change my PIN then, and surprise, there’s absolutely no way to do that from the app or the website (even though the help section on the website claims you can do so). Revolut doesn’t have a phone number to call to, they don’t have a way of reaching them other than through the app, but they won’t let you in. It’s all black hole. This not just some dumb subscription to a catalog. This is a bank account! There’s sensitive personal and financial information tied up to this service. How are people supposed to get help when there’s an error on Revolut’s side?! I’d recommend people to stay away from this service unless their customer service improves dramatically..Version: 7.35

Awful Customer ServiceI have been logged out of the app and the log-in page is inaccessible. Without any support aside from in-app chat, I have no way to access my money. Absolutely ridiculous..Version: 7.32

Not at all Satisfied with RevolutNothing has worked properly for me. I cannot add a credit card. I cannot top up, I get two kind of errors: Something went wrong, or Please authenticate your bank account. My bank has been authenticated. I wasted my time twice, one hour each time, with Customer Service who is not extremely knowledgeable and did not help. I was told to clear the cache. Why would you need to clear the cache, if you never used Revolut on a browser? I did it, just to comply. No change. I was told to update to a newer version. I did it, no change. I was told there was a technical bug and I needed to delete and reinstall the app. If there is a technical bug, they need to fix it, not ask customers to reinstall the app and then go through the whole authentication process all over again. I did it, could not get back in, since the app did not recognize me, wasted an hour with support, nothing changed. Very disappointed..Version: 7.13.3

Do not use Revolut.I have stoped using Revolut. The main reason is their chargeback system. it is based od AI robot, and filling with online form. Your options to explain situations when you are complaining about transaction are limited and predefined by Revolut (so they know in advance all possible reasons why something happened). This leaves you to only select what they think is correct. Selecting something different will lead you to loosing your chargeback dispute. Late presented transaction by Merchants even beyond allowd days by Visa will be charged to your account. I have received such transactio. 12 days after a purchase date. Merchant was on my vacation trip, 1000 km from my place. On trip I paid merchant in cash (becouse transaction was not authorized), and If I want my goods i have to pay merchant on the spot with cash. 12 days later Revolut charged me as delayed transaction. This is my second bad exporience with Revolut, and what I hate avoit Revolut service is lack of human contact via email or phone number. There is no such support, only via Revolut App and there will be after you pass AU Robot, a person who will just blindly repeat everything what AI did before. Pointless. Think twice before you start to use Revolut service..Version: 7.14.1

No humans to talk to no supportI’ve signed up and as a Canadian resident can’t get a card currently. I am also a Mexican resident and the app won’t open so I can change the info to Mexico as it’s currently registered to my Canadian ID. Can’t find any support or contact us anywhere to talk to a human and get some answers just automated answers that don’t help me. Would love to be able to contact support but doesn’t seem to be any..Version: 7.44

USED to love this appThe platform Revolut provides is awesome. And when I originally joined I absolutely fell in love with the app. Easy to use, clear and super helpful. Now its an absolute task to find what you’re looking for. All the useful features have been hidden, they still exist but the interface is all so confusing now. Whilst the platform itself and what it lets you do is still very good I would like nothing more than to see the app roll back a couple versions to when it actually worked. Back to the day where I could swipe to go through my currency’s, where I could see a graph of my spending right there on the home screen, back when exchanging currency was easy and clear, back when splitting bills was three taps and back to when the app looked good and not just a cluster of words and images. Don’t get me wrong I love Revolut and I would still recommend it to friends, but now I have to say “Try Revolut! The apps not that good but it can be useful.”.Version: 7.30.3

Excruciatingly SlowJust don’t. Made two separate transfers totalling $6000 neither of which had arrived in the recipient’s bank account after 3 full working days. I enquired on the live chat facility and was told this is normal - Revolut consider ‘normal’ until the end of the following week. That is, eight working days. Given that Bpay is not an option and Banks now use Osko I really can’t see the point of Revolut. They market as a FinTech disrupter but they are neither Fin nor Tech. Stay well away.Version: 7.22.1

New update is confusingI’m a customer since the early days. The user experience has always been fantastic but the app has become quite confusing over the last couple of updates. The new home screen is way off base and far from meeting my daily needs. My currency accounts have been relegated to a small section of the screen and packed away under clunky interactions. A chunk of the home screen real estate is now occupied by up-sell ads. I’ve already paid for a premium account so would prefer if the up-sells got out of my way🤦🏻‍♂️. The key day to day account and transaction information is pretty much hidden. There are so many features at this point that the current app architecture is inconsistent and unintuitive. Just compare the differences between a Pound account and a Crypto account. They each share similar information and user actions but are formatted in completely different ways forcing me to switch gears in different account types. I find myself hunting for info and actions most days now. Key actions hidden off screen or currency rates and alerts buried in a widget rather than included in the currencies main page... It’s starting to feel messy. I hope the product team will improve the information structure. The homepage could really do with rolling back a few iterations..Version: 7.3.1

We need your partner details illegallyRevolut have one major problem. They don’t have anybody that can think outside the box. Everyone in customer services just looks at the screen and reads what the screen says instead of applying any common sense to it. For example if you put £200 in an account and sold and bought back currency 50 times revolute instantly think you must have an income of £10,000. Then they want to know where you’ve got their income from. They cannot believe that you just had only £200. So now they start to insist on seeing how are you got this £10,000 spare cash. Which never existed in the first place. I can’t get you to prove that you had £10,000 spare cash and the source of the funds even though you only actually had £200 they start asking for your partners financial details and bank statements. When you try to speak to someone in customer service with a brain they just keep repeating at you but you must have £10,000 spare cash. This has been going on for months and the account’s been blocked.. I would advise anyone to avoid them like the plague. They are just not able to do anything that involves common sense and you will probably either end up losing money or having your account blocked for several months because no one can see any common sense..Version: 7.1.1

Very GlichyI can’t log in to my account anymore. It goes in loops of asking for my name and password and phone number and just keeps cycling through that without ever logging me on. Last time I was on my account I transferred a few hundred dollars to an Australian bank account, that was a number of weeks ago and the money has gone from my account but was never received in the other account, and since I can no longer log in I can’t get in contact with anyone to get my money back..Version: 6.7

Love it but the app could be improvedLove Revolut and the convenience it brings. However the latest redesign(s) of the app have made it difficult to navigate around. It is harder to check your balance and make simple exchanges. It also doesn’t store my NZD - I have to go down the list every time to chose it. Overall I am find it confusing to navigate, as does my partner who also uses Revolut a lot. Hope you can fix this! I think a central ‘home button’ allowing you to see the balance of your money and top up or exchange money from there could help. Also tying the Revolut to one mobile no. is cumbersome when you travel with different phones and may have also have a work Phone. It is probably more secure than email but it has proven difficult for me at times to download the app on a new device either travelling or after moving between jobs (changing phone numbers) I love Revolut and am a big advocate. It would be great to see changes relating to the above issues. Hope this feedback helps....Version: 5.43

App access disabled after updateWhat happens with this new version. I updated the app and I can’t access my account now. My account is active years ago and I use it regularly. Report the bug.Version: 7.32

Bad service, Bad support.So basically I waited on the list like a lot of you and I’ve been on the list since September last year. But due to needing to change my number and getting a new phone I lost my previous account. Then today I finally got the email saying my account is ready to be opened finally cool I still have access to the email I used... did the support chat. Spent 3 hours on the chat *gross* just to get my account back verifying all my details got it all correct then they tell me after 3 hours of waiting that I have to wait on my new account even longer because the person had deleted my account during the chat when I didn’t want that! I wanted my account back with my new number. This is just a horrible experience. Thank you revolut for being like the rest of the banks... banks don’t keep up in time you say but I say you went back in time with a fresh coat of paint and pretty bank cards..Version: 5.51

Unfair distasteful queue systemMy friends overseas keep asking me to join Revolut. They keep getting new comers in France easty. Here in New Zealand I am stuck in a waiting list of more than 10000 people but miraculously you can jump a third of the queue each time you ask a friend to join. No one in my surrounding has a need for Revolut therefore I have no one to refer. And so I can’t join (over a month and still at same stupid queue number). A friend sent me an invite to join but nope, I am still sticker with this unfair disgusting fake queue (at first it says I am first in the most then jumps to more tha. 10000 in the queue). I don’t appreciate threat of having to force someone to sign in so I can progress one third in the queue. If it so popular as per the message explaining the queue, then asking more joiner makes even less sense. Total BS really. I shall update this comment if the app changes its stupid queue algorithm because blackmail queueing is not really fair. Highly disappointed..Version: 7.36

Give me back my moneySo Revolut has decided to leave Canada - but keep the money that we loaded onto the account prior..Version: 7.42

If you can’t trust a financial institution with money...Trust and certainty are crucial if you’re going to allow any third party to handle money. I really liked my experience with revolut to begin l, with but started feeling concerned when I began reading reviews about locked accounts, frozen funds and unreasonable demands for proof of source of funds. Then my own account came under review for the same thing. Thankfully I don’t have any money left on deposit but this mirrors the experience of others and I’m not going to risk losing any money and then having to battle to contact support to get badly needed money back. Online only support is not reassuring if the company can apparently withdraw that channel of communication, this is a *terrible* policy! Having now taken the time to dig more thoroughly into whether I wanted to continue to use Revolut, people need to understand that Revolut is an EMI not a real bank. If Revolut wants users to trust them with receiving their SALARY then they *really* need to get on top of these trust issues. I’ve never had a real bank demand such extensive KYC documents and I’ve never had a real bank make me feel uncertain about being able to access my money, and a real bank would never block users from communicating with them. I’ll be sticking with my real bank even if the app is not so nice. There’s always TransferWise for cheap FX. Lesson learned..Version: 7.30.3

Incomplete serviceSpoke to an who Agent seemed like he didn’t know what he was doing. The app needs a lot of work still I can’t check my transfer history, I can’t exchange my monies into the currency I need, crypto is still not accepted for buying or depositing (which is the main reason I signed up). Since I can’t check my transfer history I can’t cancel any transfers which leads to a ridiculous one day hold of your money. Then I get locked in to a 12 month commitment contract which is stupid in its self like I wanted the metal card which I was offered a few days before but when I upgraded my plan my only option was plastic the perks for paying $120 a year are underwhelming. I won’t be back until these issues are fixed..Version: 6.32

Terrible organisation and product. Is it a con?I have been sitting in a cue for over two months and haven’t moved up. It’s appalling, how can they run a business like this!.Version: 5.33

THE WAR ON CUSTOMER - REVOLUTI use to really love your company, my Metal Plan & evennorfeted 2 cards. However, in the last few months, the service went from great to terrible & you even have representatives messing with my account & fraudulrntly blocking my purchases, so you could hold onto my money. I even have screen shots i sent you guys that prove the agent was manually locking my card so my pin would work one second & the be lovked the next. I even checked my balance in the atm machine & it worked fine, went back to tmobile next door & it locked me out of spending my own $1,000! It didn’t work again until I changed the amount from $1K to $1,025 & for them to put thecrest on my other card. Talk about illegal & subversive. What kind of fiduciary are you guys at REVOLUT? Have you foxed those issues? Were you shoring up capital due to an impending buyout or even a bankruptcy? Are you actually ready for us to trust you with our $ again? After all, its our $. You are not a credit card company. 🤓.Version: 7.30.3

Terrible sign up process & customer serviceI have been trying to sign up for Revolut for a few days now and I have yet to be able to use the app. If you’re looking for a convenient app to use when you’re travelling/moving to another country - look elsewhere! Customer service on Facebook continues to over promise and under deliver. They explained that someone “on a different team” is reviewing the case and will get back to me “as soon as they can” but 3 days have gone by without a response. Also, my account is locked due to “suspicious activities” but the account is not even open yet, how can anything be suspicious? I understand this may not be the experience for everyone, but how is someone supposed to use your service if you won’t even let them sign up?!.Version: 7.15.1

DisappointmentHere I thought this was going to be great, I get to use this instead of my bank account for everything I can think of and no longer have to deal with Chase bank. Then it became clear, this app is hard to navigate, I can’t figure out how to transfer money from my bank account into this account and while attempting to locate that information I see the choices for cards and upgrades of said account (which cost money every month) and that I get free withdraws (but only $300 per month is free, the rest is taxed at 2%) or I could pay $9.95 a month and get to withdraw $600 a month free (still being taxed on anything more). I thought it would be better but it’s just basically an entire app set up to make you feel good while costing more then a regular bank account. Change my mind.Version: 6.16.2

But hit n missApp crashes a bit which is a worry.Version: 7.20.1

Crashes all timesReinstalled today on iPhone7 plus today. Crashing all the time.Version: 4.7.1

Cannot open a new account through app if you closed an old accountI tried to change my old uk address to an Australian address but was told through app chat that I can’t do that. They said close uk account and open Aus account. So I closed uk account - no issues. I went to open new Aus account but the app thinks I have an account and asks for mobile number, and when I enter the number is correctly says there is no account, but there is no ‘create a new account’ option! Your support service is all through in-app chat so how am I supposed to talk to you for support when I can’t get into the app. Unless someone responds to this review with help I have no other way to contact Revolut support!.Version: 7.13

Only useful for Revolut-to-Revolut transactionsFor everything else, don’t bother. Support is awful, transactions take weeks (yes, weeks) to show up in the destination bank account (if it isn’t a Revolut account. On top of that, they violate your privacy by asking for a bunch of sensitive documentation when you move larger sums on money into your Revolut account. Sorry Revolut, I tried to like you, but there is literally no advantage to being your customer..Version: 7.8

Terrible & infuriatingThis has been the worst banking experience I’ve ever had. There are a lot of really great features but lacks basic things like reliable access to your money. They lock my card at random times when getting gas in the state where I live. Super frustrating. They keep asking for verification for legit checks I’ve received and held the funds. Now they’re requiring me to verify my entire earnings this year before they lock my account. I don’t have time to continually justify myself to my bank just to use my money. Now they’re trying to charge me $20 to CLOSE MY ACCOUNT. I highly recommend you stay away. I ignored the bad reviews thinking they were surely one offs, but they are consistent. Customer service is terrible, as many have said it feels like you’re taking to a robot reading from a script when you’re not. No way to talk on the phone. Revolut could be so great but if they’re unable to be a constant hassle then they shouldn’t be in business. Maybe there are regulations or practicalities influencing how they function but it is completely unacceptable and a huge waste of time and energy..Version: 8.3.1

Account blocked without warning and terrible customer serviceLet me first clarify that I was always the first to sing praises of Revolut. I even subscribed for their metal plan. However a couple of weeks ago they just locked me out of the app without ANY prior warning. I had no way of accessing my funds. Only the in-app chat was accessible with the message that I had to verify my identity. Turns out the problem was I accepted several 3$ payments from my friends that are not residents of UK. I was asked to explain the source of these funds by 5 different support agents. I explained and provided proofs each time. Every time the agent would take 4-5 hours to respond and then pass it on over to the next agent. And if I didn’t respond within 15 minutes they’d drop the chat. I provided all kinds of proof but they’d always come back with the same question. I said I want to close my account and transfer the existing funds to Monzo (which btw is a far superior experience to Revolut both in customer service and in banking) but they’d just never respond to that statement. Eventually they even kicked me out of the in-app chat. Like the option to request support via the app is not available to me anymore. So now I’m left with no way to access my legitimate 50£ or so and on top of it I can’t even contact Revolut lol. My only option now is to write this review with the hopes that you’ll all read it and stay clear of this app..Version: 5.47.1

Worst experienceTrying to add money from a debit card to my account. It tells me I reach my limit and when I spoke with an agent, here is her answer. I tried to add $20 and it’s still too much. Gave up and will not use again. “I have checked your case and there's no need to worry. It's because of our automated security system - after some time the limits should be relaxed and you will be able to top-up with bigger amounts. If you get a notification saying that you have reached the set limit, please remember you can also send a domestic ACH transfer to your Revolut account details to top-up the amount you need. Unfortunately, it's hard for me to say exactly how much you can top up because it's not visible for me. Based on my experience the limit should be lifted automatically after a few weeks, even a few days once the system recognizes top ups made by this card.”.Version: 7.7.1

DisappointedI’ve tried several times to set up an account so I can use internationally, (I’m based in B NZ but travel internationally) always give me a fake “Congratulations! You’re on the waiting list. Bump me up the queue by spamming your own friends “ I don’t want to do your marketing and sell to me friends for your product. I’ve “waited” to move up the queue, I’m always offered the same “place in the queue” number, it’s BS. I can’t get it to just let me sign up authentically. Disappointing..Version: 8.28

Disappointing updatesI joined Revolut to transfer currencies with family members overseas and to do small trades on currencies when the timing is right while understanding how currencies fluctuate. It has been interesting and fun watching the live feed and comparison charts and guessing where currencies will go, setting alarms and trading without the worry of losing savings. For some reason Revolut keeps updating the app to take away the very features that made me like the service and platform in the first place. I’m all about updating services and improvements but not taking them away. I hope that they see that these new updates are not what their users want and make the necessary changes to reflect what customers want..Version: 7.30.3

Customer service a joke, app is getting worseI was once a Revolut advocate. Now it has too many customers with too many problems. Getting help through the app - the only way they will deal with anyone - is almost impossible. I was told 9 minutes yesterday to wait for an agent. 123 minutes later and I get nothing but scripted platitudes and no concrete help. It was like talking to an idiot. It’s totally random as to how effective they might be. Revolut app has become a sales platform rather than a money management application. All they do is push stuff at you. They partner with brands you don’t know, offer discounts few take up, push junior accounts when you don’t have kids, and the worst thing is this sanctimonious attitude they are so right! It’s never their fault, it’s not their fault when your card stops and is blocked for being at a petrol station they consider suspicious. It’s then hours before you can get it unblocked. Then they tell you you should always carry another card in case theirs stops working because they’re a disruptive bank and this sort of thing happens with “new tech”. Card payments have been around since the 1970’s! I’m through with Revolut now. Three years and I’m done..Version: 7.10

Can't use student visaOne cannot sign up with a student visa, only a driver's license even though a student could feasibly get a Canadian license. Lame..Version: 7.6.1

Easy but notVery easy sign up process but then you get told you are in a massive queue and no idea how long it’s going to take to get processed. No idea about service and then it tells you what they value as you can move up the queue by inviting others to sign up without even knowing how valuable you might be as a customer. After hearing so many good things this is very disappointing..Version: 6.17.1

THE WORSTDon’t use Revolut!!!!! Tried to put money on my SIM card: the money was taken out of my account but my phone service said it was declined because the postcode didn’t match the postcode on revolut-even though it correct!!! Ridiculous. No number to call and can’t get through to any person!!! My friend also had problems with his account, with his money essentially being frozen in his revolut account!!! I’ve immediately transferred to another bank. Don’t waste your time and money on here..Version: 5.46

Account now locked 4 days with no reasonDon’t be dazzled by their slick app. I (stupidly, in hindsight) transferred all my holiday spending money from my personal Bank account (with the same account holder name that matches my revolut account) the day before going abroad only to be notified that the transaction is pending while they continue to do their checks. 4 days have passed and nobody has got back to ask me to provide any further additional information to help speed up this process to release the funds. I’m literally begging them to tell me what Information I can send to help speed up this process so they can release my funds and unlock my account but all I get from using their online chat are endless replies from their autobots telling me how sorry they are for this delay, not to worry because it’s been elevated to correct department and to hope I have an amazing day! With lots of cute smiley faces and emojis. 4 days of no access to my funds in a foreign country with a young family and self catering. Unfortunately while trying to explain this through their online chat (because it’s impossible to actually call and speak with someone), all I get is the super polite autobot replies. You have been warned..Version: 7.11

Money stolen, support as none.Premium? No, thanks. Before anyone signs for premium... think twice and read on. I was a big fan and promoter of Revolut since the very begining, signing up many friends. After moving to another conutry i chose the premium service and black account, which worked fine till i went on a trip... leaving for 800 km long trip i took with me my revo black card to be used as primary one. I charged it as needed. Worked fine on day 1 and 2, on day 3 my balance went low and i recharged from another card... and it happened. Account got charged and locked and i was instructed to chat. Getting support took almost AN HOUR. And they could do nothing, just offered a number of excuses. Account with all money was blocked and i was left in the middle of Italy, some 400 km from home. Support was incompetent, not wishing to resolve the thing immediately, but instructing to check it in a couple of days. Now, 2 days after i am still without my funds that i placed to revolut account... waiting. If i hadn’t got a backup card ... i would stay in foreign country without any money due to “sophiaticated security system” and priority black account support. My money is practically stolen and no one cared. Shame... so unless you want to experience an immediate fund shortage... i advise to check n26, monese or any other providers, that care for customers even without charging them almost 15 euros a month for a service, that is later not preforming!.Version: 5.31

Don’t go with RevolutI used my Revolut card whilst on my round the world trip and I had nothing but trouble with the card! From not being able to withdraw cash at certain ATM’s to having my card declined to not being able to pay for my dinner because they were having “maintenance work” but hadn’t thought about informing me of this until I had contacted them! I’m not the sort of person who likes to complain but it was so bad that I thought I had to warn people. If I could give zero stars I would! There’s loads of other travel cards so keep looking..Version: 5.48

The greatest becoming the worstI was one of the first client of revolut in Europe o moved to Canada and kept it here. Revolut was the greatest when it has small number of customers . Today all my friends including me are complaining. Double charge on credit card, delayed transaction , customer services very very bad. Close accounts without reasons. I am even questioning if real agent are not in facts bots because they give you always the same answer. Fin tech you become exactly what we left a normal bank with poor customer service. And if your clients are leaving for other neo banque you won’t survive.Version: 7.1.1

Revolut turned badI would like to share with the wider community my experience using Revolut. In a nutshell they decided to close my account without giving any explanation other than stating we are closing your account due to exceptional circumstances. I asked many times and they only told me the above and then throw to me their terms and conditions. Given that I was a paid customer and I provided them with a descent amount of money through crypto trading (transaction cost in Revolut is way more expensive trading crypto compare to other platforms) I was surprised to see that they cancelled my account and without explanation. Additional to the above they have restricted my account for more than 3 months and I couldn’t use my account while I was paying. Communication as well was terrible as you couldn’t find them to find an answer of why the account is restricted. Therefore closing the account without a reason, not communicating the reasoning, very slow in response, process of restricted account took 3 months and extremely expensive trading cryptos. If you had asked me few years ago I would have said I want to invest in this company. Now I would say that unfortunately they don’t live up to the expectations and something terrible happening there to do such things. I think I am going to chase this matter with the regulator as I feel very bad after all this process and I know for sure that I have done everything correctly..Version: 8.3.1

Non-existent customer service and unsuitable for travellersI signed up to Revolut as my friend recommended it to me. It requires you to first load minimum 100SEK then verify your identity. I was given three ID options all of which are Swedish local IDs. As a traveller from the other side of the world I was unable to provide any documents and contacted them on the Live Chat to ask for a refund as I cannot access Revolut at all and had no idea this was the case. I waited more than an hour and a half with no response on the Live Chat. This is poor practice and I wonder how many other people are stuck in my situation. I highly recommend N26 instead, far superior in every aspect..Version: 6.17.1

Horrible costumer service + reliability issuesRecently the app isn’t working on 100%. 2 days ago I wasn’t even able to log in for several hours, even uninstalling and resetting the password didn’t work (it didn’t even recognise the number btw). After several hours and not no option how to reach out costumer support, since your phone number is fully automated and chat is in app only, I was finally able to log in. Today when I intended to to invest more money to shares the app stopped working again, not loading and giving me errors with most of the actions I did. The last drop was when I couldn’t even convert my own money into different currency or add money from my card. In app chat was only automatic as well. I was asked to wait 20 mins for an agent just to get another automatic message later that ma case is closed but nothing apart of link to Q&A. I used to love Revolut but I came to a conclusion that I can’t no more rely on it and trust you with my finances, therefore I will soon start looking for alternatives made your competitors. I am really sad that I have to do that. However, if you won’t improve your app’s reliability and especially your costumer support, you leave me no choice but leave..Version: 7.2.1

Less money received after transferThe money was sent quickly but the person didn’t receive the amount I sent, she received less money than the expected. Very disappointing! When I contacted Revolut they said this is due to bank fees, but didn’t offer any solution and the worse, didn’t mention this from the beginning. I have being trying to contact them but have not had a good communication. Poor costumer service too! Won’t use this App anymore..Version: 8.4

Still not available in NZIt has been ‘coming soon’ for so many years lol I’m about to give up..Version: 8.44

Bloated and cumbersomeThis app is a disaster: too much empty space, oversized text, previously quick actions now take multiple taps, and features nobody wants are shoved in your face. They also delete negative reviews. Beware!.Version: 7.2.1

Felt my account was not secure and appalling customer service.I opened a Revolut account to help me track and cub my spending. The app looked great for this. However hours after my first transaction I received a phishing text which I brought to the attention using the in app chat. They seemed to sort it but could really tell me what had happened so I didn’t feel very secure with them. The next day my account was locked and someone sent me a message saying they were “taking over my case” and asked what information I had provided via the phishing scam (only my name and DOB). I responded with this and asked about my locked account and didn’t receive a message for two days, by which point I tweeted Revolut. I don’t like to do something so public but there is NO other way of contacting anyone for help and I couldn’t access anything in the app as it was locked along with my account. I got a response the next day saying they were “taking over my case” and I asked again for a resolution as I needed access to my money. The next day my account is open again and no explanation of what the outcome of this case was provided. I have now moved all of my money and closed the account due to not feeling that my money is safe, and because of the extremely poor customer service..Version: 7.2

The latest update has ruined RevolutFor the last four years I loved revolut, they always had a really clean user interface and the apps analytics section was a really handy tool for budgeting. Combined with the ease of currency exchange and vaults I genuinely loved the app. This was until the most recent major overhaul of the apps user interface. The app is now incredibly clunky, it’s very hard to find anything to the point the spending analytics are effectively useless for tracking spending. The app has become tedious to navigate and every time I try to find anything I find myself wasting time trying to work my way through the unintuitive UI. It couldn’t be more different from the revolut app I first started to use. I decided to leave it in the hopes that with time I would become used to the changes as I had with previous ones but I’ve come to the conclusion that this just isn’t happening so am now looking to switch to a competitor (probably Monzo) which is a shame as the app used to be far superior. Classic case of if it’s not broken don’t try to fix it. Really hope revolut changes the UI back to something that more closely resembles its former intuitive UI, although I won’t hold my breath..Version: 7.12.1

Takes too long to get a cardTakes you through the whole process of set up and you have to top up the account before it tells you it takes nearly two weeks to get a physical card to travel with unless you join the premium service for £6.99 p/month. Should've been mentioned before set up..Version: 5.10

Bugs and not support serviceThe good thing is that I faced a lot of problems with the app before put my money in it. I tried to register many times, after I could register (after talk many times many days with support center), when I try to login the app show a generic error “We are sorry ... try again later”. Luckily I didn’t put money, just imagine that I have credit in my account and I cannot login is very sad... I think a company that give you a service where you manage money, should be more serious with this kind of issues and should give you more efficient support service..Version: 7.4

Trying to resolve a duplicate chargeIt’s been a nightmare trying to dispute a duplicate payment to Revolut just when I thought all was resolved by 01March now Revolut has disputed the payment to them and I have been charged again on 23Mar as according to my bank Revolut has disputed the payment to them ???... And still trying to resolve on 26 Apr more than one month after original payments / disputes. There is no feedback form or complaints email or phone number for Revolut on the app!.Version: 8.0.1

I wish I never heard of RevolutThis has to be the most frustrating application I’ve ever dealt with. I downloaded Revolut months ago and have only been able to add money about 5 times, although I have tried 47 times. More times than not the transaction gets declined. I was told to contact my bank, to which I did, just to be told that it’s on Revolut’s side. This persisted for a few weeks, until finally the allowed me to send money. Now that I miraculously was able to add money once, it was right back to not allowing me. Like I said, I have tried almost 50 times to add money, but simply cannot. The amount of hours I have spent with their customer support agents is ridiculous. I was planning to add a few thousand dollars into the account but after these past few months, I’ve successfully added about $200. Such a good concept for a company, but unfortunately it just doesn’t work. Maybe in a few years time Revolut will be a legitimate company and will take their customers more seriously..Version: 6.39.1

App size is crazy bigApp size is crazy big in comparison to all possible bank apps. 300+ megabytes for app with 3-4 pages is unacceptable. Please ask your team to work on reducing of the app size..Version: 7.13

Awful, difficult to navigate changesI rarely write reviews but I really wanted to be able to communicate to the app developers how terrible the new app is. It is so difficult to navigate between my accounts and see exchange rates of different currencies. For some reason I can also no longer see my deactivated accounts with which I had also previously made transactions. They are trying too hard to promote stock/crypto/commodity etc. trading (just create a separate app for this?!), and their “perks”, which to be honest are mostly not that great. Basically, it has just become more commercialised and less about making it easier for the user to manage their money, currencies and accounts. Very much miss the old version of the app. Such a shame because I always loved the ease of Revolut and always raves about them to my friends. Now no more. Update: I have no idea why the developers continue to make the app ever increasingly difficult to use. I was just getting used to the new place where the converters and exchange rates were displayed, and now it has been moved to another place again. A place where it has become even more confusing to see the exchange rates..Version: 7.14.1

Very very dissatisfiedWell this is disappointing. My brother sent me the referral to download Revolut. On 25th of September. It is the 6th of November and after talking to 4 Revolut agents they are still not giving my brother the reward. We have both spoken to them, shown screen shots and they keep on saying we got to talk to someone else. This was a confusing, and very very tiring experience. Also, they say that first 200€ withdrawal is for free, but charged me 9.08€ ...... Such a shame the customer service is so unprofessional as the application it’s self is great and I was completely enjoying it..Version: 6.16

Avoid - money not secure!!! Terrible customer serviceDO NOT USE - Serious security breach from Revolut!!! i have been hacked and scammed. The scammers were able to send me a text off the Revolut text system, i simply cannot believe it. They have taken £1060 from me. All i want to do is speak to someone from Revolut on the phone and be reassured but they don't have a customer services phone number and refuse to give me a call to discuss and will only speak through their app! I spent over 8 hours yesterday on the app live chatting with someone (4 hours of this time was spent waiting to be connected to a live agent from their specials fraud team and that's only after tweeting Revolut about it!!). I go on holiday on Friday and all my holiday spending money is now gone, I'm completely distraught. Your money is not safe with them! they said they will investigate and come back to me but are unable to give me any kind of time frame and assurance they will return my money. This service would not happen with a conventional bank, it would be dealt immediately and i'd be refunded so why should i expect any different from Revolut?? The longer they take to resolve this the longer the scammers haveto cover their tracks and the less chance i have of getting my money back - completely appalled. I recommended all my friends join Revolut and will be making sure that no one ever does in future!.Version: 6.9

Full-time frustrationI got a revolut account because it was recommended to me. At first I absolutely loved it. It worked smoothly. Until something went wrong. From then on it has been a total failure from their part. Back in 2018 I tried to open a personal account and business account (I work with people mainly in Europe). Initially I was put on a waiting list for both. After around 9 to 10 months, my personal account was opened. Then after a few months I noticed that the business account was finally launched in the US. So I tried to open an account and nothing worked. I kept getting the same message, “something went wrong”. I put it off since I was getting payments through my personal account. Until one of my clients was not able to find me. Since then I have been trying to resolve all the issues and have not solved one. Their customer service is absolute trash. I have spent more than 5 hours for the past 2 days trying to solve simple issues. I have decided to close my accounts. Do yourself a favor, if you have a business, open an account with PayPal!!.Version: 7.19

Very bad experienceI don’t know any bank that rejects payments, all other banks I know flag the payment and look into it, if the payment was looked at by an actual human for literally 2 seconds and not a system then they would have seen it’s from my CTF, they even told me the payment didn’t look suspicious, and as I have been told this is a rare occurrence for payments to be rejected i really don’t know why it couldn’t have been looked in to as it’s rare and dosent happen a lot, I also don’t understand how they can reject a payment but then say it will take 4 DAYS to go back, like if it’s taking 4 days to go back why can’t you cancel it going back , I also don’t understand why they can’t tell me why MY payment, involving MY money into MY bank was rejected by THEM , once again they said this was a rare occurrence so there must be a reason, as being part of their metal card membership I wouldn’t expect a payment to be blocked, or at least it could’ve been paused and looked into, Very disappointed will be closing my account with them ! They also gave me no chance, the moment I saw that payment come up on my phone it was rejected, even though I went onto the app instantly they still couldn’t do anything about it, the money was urgent aswell..Version: 8.36

Good but stilling missing featuresI’m currently using the Australian version of Revolut and while great, it is missing many of the features that are present on the European release (Directly adding different currencies, crypto, etc) When these features are added, I’ll happily give this app 5 stars until then it shall receive a 3..Version: 6.6

Money transfer feesUsing this app since the early days and it used to be great, but things have changed recently. Despite advertising they have no fees on transfers, I got charged 1% on a CHF transfer with no transparency about that. TransferWise would charge me less fees and they are transparent about it while it appears that Revolut has unpredictable and higher fees, so I think I’ll switch to TransferWise. Bye.Version: 5.38.1

Was good, now not so much...At first these guys were great. It was very easy to add money to the account, and the potential for using it for international transactions was helpful. Unfortunately things have gone downhill as of late. Nowadays I keep getting topoff issues- this isn't an issue with other apps using the same debit card and wasn't an issue before for Revolut. I want to move on at this point but because I have a small positive balance on the card I can't close the account, and I am unable to withdraw money to zero it out... bonus apy may be a dream if you get direct deposit, but doesn't help if your employer pays via paper checks. If you use only this account and get direct deposit into it this may work for you, but at this point it's not for me. Seriously Revolut, either fix your authentication server or let us withdraw cash! I'll be figuring out a work around then keep focusing on the money services that work better for my needs....Version: 8.3.1

The App goes from good to bad to terribleI can only assume that the one group Revolut don’t bother to consult when they bring out updates, is existing users. The latest release has gone from bad to worse. Their primary aim should be to make their app easier and simpler to use- fat chance. They continue to add unnecessary taps, buttons and options before you can get to the facilities you need, rather than as it was where most used things could be accessed directly from a single screen. They evidently have a love of white space that continues to go unabated and they clearly don’t actually use their own app. UPDATE: so just to be consistent, Revolut have just released a new version, and whilst I would not have thought it possible, it continues to go from bad to worse. Dare you to find a feature useful, you can be sure that at some point they’ll remove it. This time if you liked the ‘Exchange’ feature and the ability to see exchange rate trends with one click, forget it as it has gone. Now it’s a Buy or Sell option without the ability to see rate fluctuations. If you want that, it a ridiculous number of steps away in an obscure part of the app. Well done Revolut, another own goal. Time to move to elsewhere I feel..Version: 7.30.3

Beware the changing T&C and your $ and account suddenly locksBuyer beware!! At a whim, T&C may change and you find yourself suddenly unable to access your account and/or utilise the $ already sitting in your account. Services promised and available suddenly change depending on the ability of Revolut to gain their operating license. Great solution whilst it works but too many horror stories and experiences to make it worthwhile. If using, don’t leave more than $100 here in case you find yourself suddenly locked out..Version: 8.0.1

Elena AtanasovaGreetings to everyone that are interested in opening an account in Revolut. I want to share with you about my awful experience. I have opened an account, subsequently there was an issue with the verification, so I contacted the customer service of Revolut. The Customer service was hacked somehow, and the people who represented themselves as Revolut employees stole 3000 pounds from my account. When I realized, it was too late. The bank said that my money was transferred into Revolut account. I’ve contacted the police they’ve opened an investigation, after that I’ve collected all of the information , including phone calls, messages all of the information needed about this whole fraud, all they needed to do is block the account and refund my lost money, which they didn’t. I am very disappointed I thought Revolut is reliable online bank for international use but apparently is not the company that claims to be! Nobody answers my messages in the live chat or elsewhere. All I want to say is if you want your money safe think twice before opening an account in Revolut, they are not an reliable online bank, they couldn’t keep my money safe, next time it could be you..Version: 6.31.1

Australian platform has potential but not there yetThe Australian version of Revolut will only accept deposits in AUD. If you get paid in another currency you can't directly upload it to your account. Well you can, but you pay all the fees that you're trying to avoid with this type of account making it basically useless for Australian Expats..Version: 6.1

DO NOT PURCHASE- NIGHTMARE AND Disgusting customer serviceI have had revolut for a few years and every single year without fail it has somehow managed to let me down. This year however, has been by FAR the worst. Whilst abroad during the summer, the app crashed whilst I tried to top up money- managed to get through to the appalling customer service robot who advised me to keep trying as this was just a connection glitch. What actually happened was over £2,000 worth of transactions was ‘debited’ from my current account, yet showed as ‘unsuccessful’ on my revolut app. Despite being told it was not successful, this money was held as pending in my current account and I was told that I was unable to get it back until revolut released the transaction. MEANWHILE, stranded abroad with zero access to funds. A long and stressful story cut short, I did not get the funds released back to me until a MONTH later, and I am still to this day disputing £100 that they claim I spent but never topped up with... how when it is a currency card and there is no option to go overdrawn is utterly beyond me. I am now tirelessly disputing this with the help of my bank but as always, revolut’s customer service makes it near on impossible to get an answer about anything. I will NEVER use this app again and am hesitant to even go to competitors at this point..Version: 7.25.1

NEVER USE REVOLUT!F you're seriously run a business, NEVER use Revolut Amateur Inconsistent Wasting time Horrible service Although I have provided all requested documents, my account still being blocked for verifying my source of funds for times. It is wasting time to wait for them to resolve, and it was so inconsistent because of being asked for same document, same questions, same explanation while talking about one issue with different agents in the same chat. They did not even bother to look back at the previous chat. Your account will be blocked over and over just like a joke without warning. Your business is stagnating and your money will be buried for months then. My recommendation is DO NOT use Revolut if you run online business, DO NOT use unless your business is big enough to fulfil their document requirements..Version: 7.43.1

Probably the app with the most bug Ive ever encounteredI have been using Revolut for a year now. I have NEVER done a single thing without a bug affecting my transaction. Whether youre trying to simply load money on your account or purchasing anything thats offered, its riddled with bugs and will take multiple days of you trying to reach customer service. Save your time and cut the stress. Use another app..Version: 7.34

Updated App is not goodI have been using Revolut for years now and love the concept and functionality of the accounts. The recent update of the App, however, has left me really disappointed. I can no longer find current rates of exchange ( seems like this would be an basic feature, nor can I see all me account transactions easily. They have taken a really good App and over complicated it and dumped relevant features. Not good guys..Version: 7.2.1

Can’t add money no one to speak toRevolut is bizarre and scary. I’ve tried over 30 times to add money from a debit card and linked bank account and it won’t complete transfers. I linked to one specific bank account and Revolut accessed another account at that bank without authorization forcing me to close down and transfer money out of the bank to safeguard my savings. Again, absolutely no way to speak to a customer service rep at Revolut. How does Revolut have government approval? I have also tried reaching out to Metropolitan Commercial Bank without luck because it has very limited hours and it hides phone numbers on its website. Absolutely worthless customer service when one can get through via chat. Frank who I spoke to could not have been less knowledgeable or less helpful..Version: 7.20.1

SCAM account accessREVOLUT has had thousands of complaints to UK financial regulator. All the same issue, their login verification routine can LOCK YOU OUT from accessing account ! Two step verification, pswd reset, etc. NOTHING WORKS! Chat routine almost never available, and of no help. Taking a selfie with ID does not work either. STILL no access to account. TRY TO GET TO A LIVE AGENT. THERE ARE NONE! Only emails to "feedback" because no email address for client support either. So, if you VALUE YOUR MONEY, and don't wish to give it to eastern European/Russian owners of this fraudulent service, do NOT PUT MONEY INTO A REVOLUT ACCOUNT! Or spend months or years trying to get it back. You've been warned !.Version: 7.6.1

I’ve been locked out of my funds with no explanation for 2 monthsThe product is decent and easy to use, but the customer service and ethics are absolutely dreadful. Probably the worst chat I’ve ever encountered. After I was locked out of my account 2 months ago, I’ve been given zero explanation as to why they’re holding my funds, even after fully cooperating with them and sending them further personal identification and information. I used revolut to deposit and pay for my rent, but due to being barred from my own money, I have not being able to pay for my rent on time and have incurred charges. Time and time again I’ve tried getting an explanation as to why my money has being seized by this untrustworthy company front the in-app live agents but they’ve all given me the exact general pre generated answer, telling me to wait around as the compliance team makes their checks, and they can’t give me a time frame or any type of information as to why they’ve reappropiated my own, hard-earned money. Trying to contact them through twitter did not work either as they seem to just ignore the tweets sent at them looking for help but only reply to those praising them with gimmicky emojis. Such a bad and untrustworthy company. STAY AWAY.Version: 5.50.1

Run if you haven’t yetUpdate: it’s been month and a half. All payslips provided, p60 provided and the chat always says “looking for agent”. No one to talk to in person or complain. I’m in furlough and I would quite need that £70 I have there!!! Can someone please get back to me! £70 honestly, not a international money launderer. The customer service is terrible. I use to use this card for travel and cash withdrawals abroad. Decided to try dog walking and gave this account, now the moneys are blocked and I’m treated like a money launderer and the biggest criminal. Requested to provided all my personal accounts with all incoming and outgoings, personal yearly accounts, payslips and so on. I’m not comfortable to show my incomings and outgoings, even there is nothing to show. This is on going for a month now and there is no live person to talk with. They they 5 days to reply every time. This is going on for over a month now. I can’t believe this honestly, I’m shocked. I have provided all my payslips and p60 now, with no blackouts of my income, so hopefully now I can take my scrumpy £70 and close the account. Feel completely exposed and mistreated. I absolutely hate them if that’s not clear from my feedback..Version: 7.15.1

No customer serviceSuddenly they pull out of Canada, they called it a beta which it never was. Can’t trust this Fintech..Version: 7.39

I don’t often write negative reviews but...My experience with Revolut started out really well, it seemed like a very user friendly bank especially tailored for younger people and visa holders due to its flexibility and ease of exchanging currencies. The app is good and still the best feature. However in the past 6 months I’ve had my account frozen 2-3 times by Revolut for literally no reason, when this happens I try and access my accounts but I’m unable to nor can I speak with anyone as I have a message saying they are investigating my account for fraud and to come back in 72 hours. When I finally chat to their customer service, which is another really awful compromise of using Revolut, another story... they demand my historic payslips, passport, and explanation of who I’m transferring money to, which were small amounts to friends for things like restaurants. This happened on more than one occasion and most recently they are now saying they will freeze my account soon indefinitely if I don’t provide a UK driving license or residence permit. Of which due to covid I don’t have one up to date! They won’t listen to my circumstances and never have. An absolute nightmare of an experience all in all, thank god I had backup ways to pay my rent and food etc. It takes a lot for someone to switch banks and well Revolut has well and truly gone out of their way to make my experience as hard as possible..Version: 7.3.1

Poor Customer ServiceEven though they clearly saw the mistake on their end they made up excuses to cover themselves. An agent told me sending crypto externally wouldn’t be an issue if I purchased a metal card, which I did. I went to use it and you cannot do external transactions. I canceled the card right away and requested a refund. What did they do? Told me it was my fault and forced me to pay anyway. Hideous business practices. Avoid at all costs.Version: 7.13.3

NulleJ’ai téléchargé l’application ça me met dans une liste d’attente à la 17029 place pour avoir accès je dois partager le lien et d’autre doivent s’inscrire.Version: 7.3

Don’t use this serviceIf you want to find yourself wrapped up with several £100’s worth of debt after returning from a holiday of a lifetime, then the Revolut service will gladly assist you achieving this. I personally used this service, which to be fair started of a great way to pay for anything instead of using and carrying large amounts of cash, but unfortunately the trouble came my way after two weeks of returning back in the uk , apparently Revolut transaction process becomes overwhelmed and can’t accomplish the demand of hundreds of thousands transactions, meaning at the time the funds leave your account but can’t be processed so it looks like you’ve paid for your purchases but you haven’t because they can’t be processed because the system just can’t cope. I changed my remaining dollars back to British sterling and used them back in the uk, then I had a list of transactions reverted back to my Revolut account then taken again a few weeks later (which Revolut say can happen even months later) so Revolut took it upon themselves to take almost £500 from a credit card I’d used to fund some of my funds on my Revolut card, which will occur intrest being added to said credit card account. So hats of to you at Revolut for providing such an outstanding service 😱.Version: 5.15.1

Worst company ever!This conpany is a joke! I am surprised that this is still happening in 2019. Imagine going in a holiday in Thailand. Obviously you will transfer money in your Revolut card for security concerns. And now imagine your account being “under review for suspicious activity”. First thing you’ll do is trying to find a telephone number to contact Revolut team. There is none! All you can do is live chat within the app. So you open a live chat. A robot pops in. So you start talking to a robot that comforts you by assuring you that a live operator will be with you as soon as possible. For them, ASAP could be from 2 hours, 2 days, even 2 months. Don’t believe me? Type on any social platform including Twitter, Facebook,etc, in the search bar: “revolut blocked account”. You will convince yourself if it’s worth it. After i took the problem on twitter tagging them, they responded in one minute, just so after getting blocked. What sort of a prifessional company blocks their own users on Twitter?? Very unsatisfied about the entire thing. You should be ashamed of yourself as there are business owners that have employees to pay, there are hardworking people that hve rent and bills to pay, and they can’t do it because their accounts are “under review” for months..Version: 6.16.1

Who came up with such a terrible sign in?I have no idea what my pin is. There is no other way to sign in. This is the stupidest sign in flow I have ever seen..Version: 8.5.1

Tough to add fundsIt was not possible to add big amount funds in 200-500s through the app. Customer support was responsive ( available only for premium subscription) but could not resolve the issue or raise the daily limit from $30..Version: 7.25.1

Referral- Queue position the sameI’m in Australia and just signed up with Revolut. Currently on the waiting list. I invited two friends to sign up so that my position would be bumped up. Both signed up but I was only bumped up as if I had only referred one person. Also, my position in the queue hasn’t changed at all lately. I invited another friend that signed up this week. Roberto Barros in London. My name wasn’t bumped up the queue..Version: 5.46

Bring it to New ZealandPlease make this service available in NZL.Version: 4.8.1

Worst customer serviceI can’t tell you how irritating/borderline criminal it is to be unable to access my account due it not recognising my old number, but then there is ZERO perceivable way of speaking to a human being to resolve the issue. I have money in an account and I can’t access it and I can’t talk to anyone on HOW to access it. I’ve been using TransferWise and Revolut both for years. Revolut has let me down so many times. TransferWise has always been so user friendly I’ve found myself in shock at times that a finance company could be so inexplicably pain free. Do I need a lawyer to get my money back from Revolut?.Version: 7.19

Promising but the app is confusingThere are two things to distinguish: the financial services and the app itself. Your account comes with a free visa debit card that works online and in what’s left of the real world. You can top up only in CAD using a Canadian credit card (your bank may charge a cash advance fee on this transaction—so far I haven’t been charged any by Desjardins or Tangerine). There’s no way to top up from other countries. You don’t have an actual account number that you could use to wire money in, unlike TransferWise. You can get money sent from Revolut to your CAD bank account by electronic transfer for free, but not to other countries, so the only way to get money out of there in other currencies is to spend it. So as such, it’s more of a prepaid travel credit card. That being said, the exchange rates are unbeatable. I exchanged CAD to EUR and immediately back to CAD and lost only a couple of cents. Even TransferWise is quite a bit more expensive. As for the app itself, the interface is clunky and confusing. They keep shifting things around from one update to another, without ever addressing the deeper design flaws..Version: 7.0.1

Don’t get robbed by hidden charges - avoid RevolutNormally when you use a debit card to pay, nobody charges you. I have a business account debit card. I have used it over a year and nobody charged me for using it. But recently I used it to credit my Revolut account and they charged me about £200. You will not realise this upfront because it does not show explicit in the Revolut application. You can only realise the robbery if you check your bank account. I got in touch with Revolut and they said it is because of your card type. But they will happily register your card without a warning. They will not explicitly ask for your confirmation during the transaction. I did get a small print that said cards outside EU are charged a small fee but because my account is in the UK and with Barclays, I thought it did not apply to me. And they did not say what they are charging in total. I thought in the end I was only paying the credit amount. But when I looked in my bank account I cried. Hundreds of pounds for a simple bank transfer! Revolut refused flat out to return the transaction. This is a complete and free process for them but they were happy to keep the robbery they had succeeded. I will peruse this with financial Ombudsman. It is a time consuming effort but someone has to do it to stop cowboys robbing people and making ordinary people scared of using online financial services..Version: 5.20.1

Terrible Technical Support - Money LostI received an international bank transfer from a friend that never made it to my Revolut account. The transfer details from both ends were triple checked and we received detailed confirmation from the other bank (Chase Bank) of the transfer. It has been over 6 months and I have spoken to Revolut technical support multiple times with absolutely no resolution or substantial help..Version: 7.14

They will limit your account...... weeks, WEEKS after a deposit is made because they have to verify the funds. So imagine you’re in bed on a Friday night and you get an alert that your account is limited until you can prove with a rectal exam that the money came from a valid source. You can forget privacy of any kind. Then when you provide what they want they’re closed... they’re closed when you account is limited. Weeks after the deposit and you just have to wait until they get around to responding to you. I just read another 1 star review. Similar thing. They couldn’t care less about you or your problems that THEY caused and I have the black card. My god help your soul if you have the blue card. I’m looking for another option beyond Revolut tomorrow. Terrible customer service. Terrible attitudes. Not worth your time, money, or aggravating experience..Version: 5.35

I don’t know what else to do. Because I couldn’t prove the IRS sent the relief.I did not react the best. But now my account is suspended, my paycheck hits Monday ( I just changed the direct deposit information and I hope that goes though) I asked the Twitter Revolut people to help. I have a one year old, my mother and my grandmother who I thought I was helping by using Revolut to receive the stimulus but now I only hope that their checks are going somewhere else. I have no idea what I’m going to do as Revolut has become my primary bank. i Am in shock that because I couldn’t prove the IRS sent me a relief check that my bank closed my account. I reached out to support on Twitter who after 3 messages and tweets told me to stop spamming them or they would block me. I don’t know how this is legal. I was a metal subscriber for six months. How will I buy formula and pay rent? Took all my money..Version: 7.39

Avoid Revolut! The stress is not worth it!!I joined Revolut in spite of the worrying things I had heard about them freezing accounts, I just thought they must have a good reason for it. But then I (almost) experienced the exact same thing. And no one replied to me for for more than two days. I had two payments for significant amounts pending during this time, which was incredibly stressful! They finally said that I couldn’t make any more payments to the account although I would be able to make payments out with the remaining balance. Fine. THEN two weeks later I get another message from them asking for the same documents that I’ve already told them I don’t have! Cue another load of stress and panic that they will freeze my account. Their service in general is complete joke, it is not a replacement for real human contact, I’ve now spoken to 5-6 people on their chat system and only once did I feel like I was talking to an actual person. (I’ve still not had an answer as to why they contacted me again despite asking them four times in the chat) IF you are going to use Revolut, first take a look at their community pages and all the people who are stuck with a frozen account with no one responding to them! If you are still going to open an account anyway, please please realise that they are NOT a replacement for your regular bank, and please please don’t trust them with large amounts of money. Their service is not at all what they claim to offer..Version: 6.32

Ok-ishFor US to US accounts and use in the US - brilliant. Transferring money from my AUS to US - I’m out $200USD in fees. No one at revolut really helpful. Revolut always say it’s the other banks fault. Other bank says it’s revolut. My Australian bank has no problems transferring to any other account, anywhere, any other country. Just revolut apparently. Super poor customer service with this. And you can’t actually talk to anyone. They’ve grown too quickly, in my opinion, and are trying to do too much. They’re doing a lot, poorly, instead of a few things well.Version: 7.11

Don’t care about their customers.The app is fine. But God does Revolut not know how to operate as a trusted bank :( Chargebacks are a HUGE pain and takes weeks or even months to resolve and unless the company that you are making a chargeback against literally says they are scamming you, they might not even help you at all. Whereas if you make a chargeback with any customer caring bank, you usually get the refund immediately, the bank then does their investigation and ONLY if the business that you made a chargeback against can prove they provided you what they claimed. They will charge the money back from you. I have had 2 chargeback requests in limbo forever now. #1 a flight that got cancelled, you’d think this would be really simple since it’s completely verifiable. But the chargeback has been pending over a month!!! I tried contacting their support again (which is ONLY possible through chat) and it won’t even let me connect saying there’s higher than usual traffic. It doesn’t put me in a queue or anything, just kicks me back to the Home Screen. Worst customer experience I’ve ever had with a bank....Version: 7.26.1

Nightmare hot garbage of an app and companyI’m now we’ll into my 3rd week of trying to cancel my 1+ year old heavily used metal account. Revolut decided I needed to be ‘reviewed’ which they said was random, and after supplying them all the detail they requested up to and almost including what seems like the blood samples of my firstborn, they said it wasn’t enough and asked for more. At this point I’d already given enough detail to their India-based team for them to steal my identity 20x over (tax returns! Bank account details! Details on EVERY SINGLE TRANSACTION!! And on and on!) and it still wasn’t enough. So I requested they just leave me alone and let me shut down this nightmare of an account I had used for one year and about 30k in transactions. And surprise surprise, they can’t accommodate my request because ‘your account is still under review’.. EFF THESE GUYS. A warning to all— beware this company and this app. If you are considering using it, go to an alternative like Transferwise, whose validation / verification process is there, but far, far less intrusive I to your life and personal data. RUN AWAY...Version: 8.2.1

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