Foot Locker - Shop Releases App Negative ReviewsFoot Locker, Inc.

Foot Locker - Shop Releases Negative Reviews

4.6
4.68856 star

Total 41 Negative Reviews

Foot Locker - Shop Releases App Complaints & User Negative Comments

Foot Locker - Shop Releases app received 41 complaints, negative comments and reviews by users. Can you share your negative thoughts about foot locker - shop releases?

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🤔🤔Sooo I’m having the HARDEST time ordering off your app... it doesn’t allow me to add to my cart.. there’s some glitch in the system because I’ve had similar issues and had to order at the store🤨🤨 can this be fixed.. I spend a lot at footlocker.. very disappointed... I can’t open my app.. it’s been two days now and it’s still spinning but it won’t open.. Can’t add to my cart.. saying ecaptcha needs to be marked but there isn’t one to chk to say I’m not a robot.. logged out of app went online could only add 1 pair of shoes and the second its saying I can’t get confirmation until I receive an email.. haven’t chkd out yet.. I spend lots of money at footlocker this is a shame!!.Version: 3.3.0

App crashes on every launch.So every time I get through and put a new release in my cart, tells me to wait minutes and sometimes over an hour to then tell me that the product has been sold or not available anymore. FootLocker let Bots use their platform before real consumers get a chance, and PLEASE DONT COME AT ME SAYING THAT WE HAVE EQUAL OPPORTUNITIES BECAUSE WE DONT! Your app and site is the main source of Resellers to get their hands on hundreds of pairs then sell for 3-4x’s the retail price...DONT ACT LIKE YOU DONT KNOW THIS. This problem should was a year 2000 thing, we’re in 2018 walking into 2019 and you haven’t even done or tried to kill this Bots issue. You app crashes because you don’t want to help regular customers get their hands on a new release but instead you let Bots rule your site and app. Get outta here with that junk!!! Champs, FinishLine and of course Foot Locker/Foot Action are Bots central. And that limited quantities excuse you use all the time is saturated, NO MORE EXCUSES, TAKE BLAME AND FIX IT! WATCH OUT FOR THE CONCORDS RELEASE ON DEC 8th...THIS WILL BE AN EPIC FAIL FOR ALL REGULAR CUSTOMERS, BE READY FOR THE L’s..Version: 3.2.7

Not as good as it may lookThe Footlocker app is designed well, but thats about all. I can seldom get past the loading screen when you click on ‘Shop’, and when you go into ‘Launch Locater’, there are only 5 shoes (all color ways of the upcoming LeBron 15) that you can even reserve at a nearby store. Considering that there are more sneakers that will be releasing around the same time as the new LeBron 15’s, I don’t understand why the Nike LeBron are the only shoes showing up. Overall, if you want to buy shoes then either go to the Footlocker store or the Footlocker website, don’t waste your time with the app..Version: 2.8.0

Worst App To Cop SneakersThis app is the worse when it comes to getting any sneakers. I waisted so many FLX points trying to get Jordan 1 High that I don’t even waist my time now to put my FLX points to use on the App. When I place my reservation in for some heat sneakers it sends a notification that my submission was cancel but then later tells me to check my reservations for results. And when I try to go in to check for results all I get is the server can’t be found and I am unable to get into the App to see any results or it simply does not allow me into the App until the time limit is over. When I am finally able to get in it tells me that I was either to late to reserve my pair or that Sorry You Were Not Choosing, thanks a lot Footlocker. So I most time I wasted my value hours while I am working at my job to set an alarm to see results on the App and never able to get into the App. Footlocker is the worst App and a waist of time if you trying to cop sneakers. Most times now I simply just don’t bother. I might enter the reservation App but now if I don’t get into the App I just don’t bother anymore and simply give up. To put it simply don’t waist you FLX head start because that is all you will be doing is waisting it. FLX head start is more like trash start! Simply put the Footlocker App is the worst App along with Champs, and Footaction, period!.Version: 4.7.1

Navigating the app is horribleI normally don’t write reviews but I tried to check to see if a shoe I want is in stock at the local foot locker and every time I found something and tried to go back it would take me to the first page that pops up when you open the app! This app is so terrible to navigate...its like they don’t want you to buy anything as hard as it is to look and go back to the previous page without starting all over again. I mean really...it’s 2018 and the user interface is like the app hasn’t been updated since they first created it. This app is infuriating... it would be faster just to go to the store and see what’s in stock than to use this useless app..Version: 2.8.0

ZERO if I could!This app, if you even want to call it that, has got to be one of the worst I have ever used. It's bad enough that it's basically just a web-app, and that's the real problem, because the mobile website is no better. About 90% of the time I try to use this cr-app it shows up as some degraded website from 1994 and you can't do a darn thing on it. To make matters worse, you try to go to their website on your phone and you get the same degraded, jumbled text that is useless. For a bigger company that wants to sell you stuff, they sure do try their very best to drive you away from their app/site. So developers, if you're reading this, start by making a native app that's not an extension of your website, and then go ahead and trash your website and start over on that too. Absolute trash..Version: 2.8.0

GarbageAdvertising all over the app and website for the Uncle Drew movie new colorways, I bought 2 pair 24 hours apart, after they took my money my VIP status didn’t update and all of the sudden they were backordered to June 29th, a date prior to my order, then customer service claims there is a disclaimer and it’s Nike’s fault not theirs at all and that they do not have live inventory updates on their website or app, so crap logistics. In stores they don’t ask if you are a VIP so you better not forget. I’m not a reseller, I’m a consumer, a pair for my nephew and one for me, I guess I’ll wait for them to arrive and buy my sneakers from the manufacturer instead of a poser company, I now hate ref’s even more.Version: 2.8.0

Worst appI’ve lost a raffle because I didn’t watch my footlocker approved app all day long on Friday. Those Jordan’s was releasingon Saturday and so y’all had a raffle for those Jordan 11 cap and gown shoes and I wasn’t told or notified before hand when to watch out between a certain time, so that I could accept the shoes before I lose it. Yall need to clarify in the app the time and date of when we , as contestants, should watch the app and accept the shoes before you lose it. No one told me what time on Friday to look out for the raffle winners results. And also, I was like only 15mins late before y’all gave it away! I buy a lot of shoes each month, but I can’t get VIP Platnium status with y’all if y’all don’t let me win once in a blue moon. All other store apps are so much better.Version: 2.8.0

Not What expectedI’m aware of the bot issue when trying to purchase new releases however at lease the app could have a place where you can view your order history, check on the shipping of an item you purchased or something. I ordered items from this site and yes I got an email but nothing from inside the site that lets me know my order history. Just terrible! I’ll just go through the Nike app where I can view my order history and actually track my shipping. Thanks but no thanks Footlocker.Version: 4.1.0

Cancel items randomly 🤦🏻‍♂️I made a purchase of 3 items and payed 115$ for them. Later I get an email that the footlocker tried charging me for 2 extra items but they couldn’t since my card did not have funds. Then I check my order status and it says two of my items were canceled. I called footlocker and one of their customer service employee says that when I submit my order it cancels some items. Then he says that I will get a refund in 72 hours but so far I have been charged full price and will only be delivered 1 item. Then I ask him if I can cancel my order and he says that it is not possible. He clearly was hard to understand so I did not want go argue because I was sure he was not going to understand. THEY CANCEL MY ITEMS! BUT I CANNOT CANEL MY ORDER? WHEN IT HAS NOT EVEN BEEN SHIPPED. BUT CHARGE FULL PRICE ..Version: 4.0.6

What Happened?I have both FootLocker and Champs downloaded on my phone. I buy gear off of each one all the time. Today I went back onto Foot Locker after I noticed there was an update for it and it asked me to create a new password for it that would log me into both Foot Locker and Champs and well after putting in my info it just froze. Then it took me to another screen and went black and said “error”. Another bug? I don’t know but even when I click continue with guest account it won’t let me buy anything. Please fix!!!.Version: 3.8.5

TrashI would really like to give a good review because I love footlocker but this app has so many issues. It’s basically useless anymore. First issue is there is no sound on notifications. That’s a big issue when you need to confirm a reservation. But doesn’t really matter because the app will tell you sorry you were not selected then 20 minutes later if you happen to look at your phone you might see a notification saying you need to confirm your reservation after it said you didn’t get picked. Yet you click on it and it says they gave it to someone else because you didn’t confirm in time. App never said how long you have to confirm much less even tell you that you were selected. So you just waste head starts. Forget about using the app on a hyped drop it won’t even open half the time and logs you out of your account almost every time. Website isn’t much better but at least you can see something. The app won’t even show the shoe. If and when the shoe you wanted does actually load the inventory is always out of stock. It will show every size available but you can’t add any to cart. Just error after error. If you are able to get through to checkout 80% if the time the order gets canceled because there was no inventory available. Ultimately you will just waste a whole lot of time getting absolutely nothing. Between this and the horrible FLX program there is no question why bots take all the stock..Version: 4.3.0

Request Failed“Request Failed”, is the message that I’ve been seeing for over a month now. I have changed password and uninstalled/reinstalled app. I contacted customer service and they verified my email but I never received an email. They were suppose to send me a special link to help reset my password (a feature offered on the app). I emailed customer service 1 more time in hopes that someone might be able to help me instead of just blowing me off. Funny thing though, I have no issues logging into the website. Also, app crashes are common with this app..Version: 3.7.5

Worst App!If I could give footlocker’s app less I would as I feel they don’t even deserve a star. I once was a loyal customer that use to spend thousands of dollars annually, but when they implemented their new reservation process all went downhill! I have yet to secure a single pair of sneakers with the new process when I use to get at least 1 pair every release from the original way. It drove customers in-store when checking in which allowed me to shop as well. There’s no incentive now. On top of not hitting on any releases, why should I support them? I’ve noticed that ever since footlocker inc. invested in StockX and the sneaker resale market releases have increasingly gotten worse. I feel there is definitely some crooked antics at play. I wouldn’t be surprised if they are misleading customers and having the majority of inventory end up on the secondary market which is why I REFUSE to EVER pay resell! After a long time of trying and trying, I have deleted the app. Until they get things in order again, I refuse to spend another dime with the corporation and all its affiliates. Absolutely disgusting release procedures and reservation process. Their entire platform is rigged and geared towards bots and resellers and as a normal consumer I shouldn’t be forced to invest in a bot or pay resell for a pair of shoes I want..Version: 4.8.0

Incorrect order/no response from complaint through appI ordered a pom beanie from the app..... so i expected to get what i order like always...... instead i received the exact same hat just without the pom pom...... i don’t wear these and haven’t put it on....... i sent a complaint through the app but never received a response that was a few days ago...... if possible id like to return it..... its not what i ordered....... i love this app so PLEASE help me footlocker..... we were meant to be, we’re star crossed footlocker, i knew you were the one when i put my fingerprint on the scanner for the download..... you may not know this but i even bought a ring to put on you like beyonce said...... my dear sweet sweet footlocker PLEASE respond to me for my troubles you beautiful.......beautiful app...... *tear falls down eye like from the movie glory*...... i know its wrong to use people, but i hope to use you a lot more in the future...... always remember me and dont you ever EVER forget me now I’ll talk to you soon......hopefully.Version: 3.2.5

Not good at allWhen I downloaded the app I would have problems such as glitches , bad customer service , and just it taking forever to load . I would constantly exit the app just for me to sign in again and lose the order I wanted to pay . I tried thinking it was my service that was lagging and I would enter the app of different days but it wasn’t my service or my internet . I’m also afraid to pay online for my shoes and end up losing money so normally I’ll just walk on in the foot locker store to save me some slack . I would not recommend this app to anymore , but on the bright side the images was hopefully if I wanted to shoe but it’s not worth exiting out of the app just to do everything again and lose my progress ..Version: 4.3.1

TerribleThis app is beyond trash and the store itself and employees are beyond trash. Without bots you will never win a shoe on the app and if you call a store they won’t answer and if you go into a store for help they will lie to you. I’m done with this company in a while and it’s sister sites if you not going to give a fair shot then why should I spend money with y’all. Actually going on u think 4 years since a have gotten anything from this company. They help resellers out and sell them 4 pair when a person just want one to wear. The game is rigged and that’s why kids keep getting beaten up and killed for shoes because companies who supply them don’t give fair shots..Version: 2.8.0

Made it difficult to searchI was shopping around and there was banner that shows up that advertised their clearance section and when I would narrow down the search option, it would pop up right when I would hit apply filter making it frustrating. Also when you click on an item , the large back button takes you out of the shopping area back to the main page. It makes me more difficult because now I have to reapply all my search requirements and go through all the items again. I would have rather shopped online but the site gave me a 400 error that prevented me from going on..Version: 2.8.0

Disappointing App and WebsiteNearly impossible to buy launch day shoes even if you click on them right as the ball drops. It’s 2019 but you don’t require purchase captchas to weed out bots, come on. Also two minutes later the entire app crashes from all the demand meaning even your servers are trash. What’s the point of trying to spend money with your company when all you do is cater to resell bots. Also your launch reservation is confusing and still doesn’t verify if people are real or not when making reservations. In addition applying discounts is confusing and your shipping speed is horrendous..Version: 3.3.0

Very FRUSTRATINGI would give it a 0 out of 5 star if I could. App is horrible anymore and customer service is just as bad. None of them know how to fix my issue, neither does IT techs. Somehow my VIP number got switched on the app and instead of being PLATINUM VIP it shows me as VIP that has spent well over the amount to be PLATINUM. So now I don’t get my 9 minute head start I only get 6 minutes. Goodbye raffle wins. Please fix this issue. As I write this I’m on hold with a manager to try and fix this again for like the 10th time. Every time I am talking to them they get kicked out of the VIP system and can’t get logged back in. Worked great for first couple years. FOOTLOCKER why fix what isn’t broke with ur updates?.Version: 3.4.5

Crap appSince the upgraded version of the app it has kicked me out and now I cannot even get into the app as it keeps saying user disabled. I have reached out to customer care through email and also customer support on the phone. Waited for over45 minutes for the supervisor to tell me to reach out to customer care online. Which I had already done so. No one is able to tell me why the app continually states USER DISABLED. I am able to log in online and see all my points and purchases and my VIP. I have been told to uninstall and reinstall the app which I have done so many times it has become frustrating. I even tried to log in to the app on an entirely different model phone and still receiving the same exact error. All customer support tells me is “i don’t know why, I can see everything fine on my side”. This is the crappiest app since it has been updated 4 times in the past 2 weeks. This is beyond frustrating and foot locker customer service is absolutely horrible. For as much money I have spent you would think they would have their apps and employees up to date!.Version: 3.2.5

GarbageReally, really poor execution. This app is extremely buggy and FL never addresses the issues. For example, if any sneaker is being released, shopping on the site or the app is not allowed, period. The app shuts down completely for 4-5 hours at a time, multiple times per week because of this. Also, I am logged out of the app whenever there is a release happening, or when they are revealing results for reservations. And I cannot log back in until they decide they want people logging in again. It’s extremely weird that a company that focuses so much on their customers interacting with an app, does not maintain the app or care if it works properly. Truly one of the main reasons that these companies are obsolete..Version: 4.5.1

Needs improvementEvery time a shoe launches there’s mysteriously a problem with the app and signs me out to the point where I can’t even get the shoe, then when the app finally lets me back in the shoes are mysteriously out of stock. This don’t make no sense, I speak for everybody when I say if we want a shoe and the app just logs us out saying it’s technical difficulties or “request failed try again later” that is extremely annoying like dang give us a chance. Then what if there was a raffle and we didn’t know about it, at least give the people who didn’t know about it a chance to try to buy them instead of just logging us completely out the app..Version: 4.1.0

Absolutely GarbageYou looking for something to make you want to throw your phone in pure hatred? Well this app is P E R F E C T for just that!! You get the chance to Purchase your favorite sneakers on probably the sh•ttiest app in existence. We’ll tease you so good with telling you to “confirm” your reservation while not even having the server capacity to even load the app giving away your entire entry <3 Sick right? (Shamoo commercial voice) BUT WAIT THERES MORE!!! on top of the consistent bull sh•t you can use your points (in which you earn by spending money) towards head starts for releases that YOU CANT EVEN CONFIRM BECAUSE OF HOW AWESOMELY SH•T the app is you’ll basically be WASTING money on this app . I mean the app developers that created this should be awarded the metal of BULLSH•T <3333.Version: 4.6.1

TerribleI see why there isn’t any in app feedback options because this app is horrible. I could drone on and on about all the problems but I will just highlight one. The reservation selection process is horrendous. How is it that I’ve been a “VIP” for month and have yet to reserve even the most heavily supplied releases. The system is broken and need to be re-evaluated or replaced. It is so easy to take advantage of the systems flaws and it shows. Releases are unfair and those that do not exploit are left at a disadvantage. Customers are left with no true option in purchasing releases held under the reservations as footlocker and its affiliates websites can never sustain themselves during major releases, the app is dysfunctional, and staff are infamously corrupt when it comes to said releases in stores. In conclusion, the developers of this app need to seriously consider how to enhance users’ enjoyment while using this app because as far as I’m concerned there is none for people like myself that don’t exploit the system by repeatedly entering the reservation..Version: 3.7.1

Needs major improvementThe app is trash just like the website! Footlocker and all its sister sites refuse to make any changes to make getting any sort of limited release obtainable or giving many customers a fair chance. People with bots have about a 100% chance to get every pair. The rest of us "click and add to cart" repeatedly and that's if you lucky enough to get onto the webpage. To make matters worse, you have no idea when a pair of shoes are sold out. Footlocker doesn't even let you know through the app, website or social media. However if you want to buy a pair of socks it works great. Update December 30, 2017 “the Gatorade 6 release”. It does you absolutely no good to get the shoe in your cart but can’t checkout. Shoes in the cart but freezes as checking out and get sent all the way out. By the time you are allowed back in, shoes are sold out! So that leads me with this question why if you have the shoes in your cart are you not put into a checkout que where you remain until allowed to check out and when your time comes up if you fail to checkout within 5-10 minutes shoes are put back in the online inventory? There is just no way you can make me believe that Footlocker and its sister sites can’t eliminate “add to cart” repeatedly and frozen checkout problems that were problems 10 years ago and still exist today..Version: 2.8.0

Login errorsUsed the app for three years with no issue. Last two months can’t login to the app. Tried resetting password and everything, still the same issue. Guess I will never have a chance to get raffles releases. Thanks footlocker for the situation and Terrible customer service. ————— Update, which means no update. You have me create a new account to login to the app. I asked for old account status to transfer over to the new login so I don’t lose VIP for launches, which still hasn’t happened. So now I’m just creating more things for a merchant that can’t fix problems..Version: 3.7.1

Move the controls!The button to go back (return to previous screen) is on the bottom of the page where no one would look for it. The button to return to the home page is in the upper left hand corner in exactly the same spot as the back button on any other app. The home button is even indicated by an arrow as a back button usually is. Why? Every time I try to return to the previous screen I accidentally hit the home button (because it looks like a "back" arrow) and have to do my search all over again. It doesn't save the search. Super annoying. If they want to keep the controls where they are, at least get rid of the arrow for the home button and use different symbols..Version: 2.7.2

This App and its family of apps are terrible, horrible, and straight up trash!This Footlocker app is horrible! Every Saturday or any other day of the week that there’s a shoe releasing, this terrible app doesn’t work. It automatically logs you out and you can’t log back in until the shoes have sold out and the site traffic has slowed down. The same things happens with the Champs sports, Footaction, Eastbay, and Finishline apps. You also seem to have much more luck entering a in store raffle than you ever will on this terrible app. Do yourself a favor and don’t put this app on any of your devices, no need to waste the memory space..Version: 4.5.1

Launch reservation is uselessThe only way this and all the foot locker apps have a rating higher than 1 star is if like what they sell, bots control the system. Want a new release? Play the lottery, you have better odds. Tips: call the stores that are selected for a launch to check if they even received the sneakers. Also if you wear a size other then 8-13, again call the store to see if they got them. The app lets you choose every possible size no matter whether there is inventory or not. The entire thing is worthless and a waste of FLX Points when used for head starts. I’d say 40% of the sneakers on both the app and website are either out of stock or the inventory is incorrect. Foot Locker has not one security feature against automated checkout. They have no interest in stopping the Bots since the company benefits a 2nd time when shoes resell through GOAT. This is a shady business practice, more customers and Nike need to be aware of it..Version: 4.4.4

All ‘Footlocker’ Apps are trashGood Lord. Don't even bother downloading. I didn't think I could hate an app so much. Why is it for every release and every reservation, the app always crashes? I can’t even check to see if I got a reservation until HOURS later because the app refuses to load. And by that time, its too late because its past the hour needed to reserve. How is that anyway fair? What if I actually won a reservation, but cant confirm because your stupid app(s) crashes? Its 2021, you should have competent engineers and software developers capable of creating an app that can handle traffic during releases and reservations. Just terrible..Version: 4.7.1

Good concept, but needs work, please listen to the users- having all points/rewards consolidated to one user profile is overall the best part of this rollout - the points system for rewards & head-starts needs improvement, most users will only use points for the head-starts if there isn’t an easier way to get points vs spending a ton of money...please keep in mind, your average consumer doesn’t have the disposable income required to keep up with your current system - on the “release” calendar, it would be nice to be able to choose a filter that filters out the releases that will “not”be in my area so I don’t have to click on each item only to be disappointed that the search results return nothing for my location.Version: 4.0.1

The reason why I give the app a 2 stars.I give it a two stars 🌟 because the app is way too basic. 1) as an e-commerce app and a company so big as FTL I expect more if I have an account I should be able to see my order history as long as the account is active. 2) wish list is very important they don’t have that those are very basic things you would think they would be come up with, that’s why I have FTL before Nike about 2 weeks apart since October to be exact 2019 so far I spent $2300,00 on their sites. FTL? Just $38. The app functions simply is not attractive..Version: 4.0.1

Worst app.The app is a joke. It Keeps testing if you are a bot over and over again. Won't let me register a user name. Threw me this infinite circle to verify email reset password verify email again login then verify email once again! If you are not capable doing online business, quit! Website is also a piece of junk. Ask you to wait in long queue whenever there is a release. Fine, I know the rule, I will wait. Only to find out that I am denied access hours after in queue? What did I do? What was the logics kicking random human being out of the queue and let bots thru? Deleted app. Do not recommend if you rely on this to buy new releases..Version: 4.6.1

Need optimization updateFootlocker I really like your shoe and clothing collection but your shopping app is horrible. All I was able to do was sign up for a profile and that’s it. I was looking at purchasing some adidas tubular shoes from your app but I had to go through my web browser to your site instead because the “shop” option would not load in the app. I highly suggest you fix that because if I was just casually shopping instead of buying something I needed I would’ve gone through a different seller. Just think of all the sales like that you could be missing out on just because of your app..Version: 2.8.0

The menu and controlsThis app is booty cheeks every time I'm trying to shop I slide from left to right just cause I wanted to back out from the ONE item I was looking at just so it takes me ALL the way back to the "main menu" this got supper annoying the fact that you had to scroll all the way back up to click the "back" button. Further more the back button isn't visible so you accidentally press the "home button" and it takes you to the "main menu" this can get supper annoying. Also when you add things to your cart it's glitchy but Footlocker Pleasee redevelop this app and its controls.Version: 2.8.0

FOOTLOCKER EQUALS GREEDThis new footlocker FLX app is trash. Points that have been accumulated don’t appear. Friend referrals is a way to gather points in order to earn head starts yet none ever appeared. Forget calling FLX department because they don’t know what the heck they are doing. They’ll just keep you on hold for 40 odd plus minutes and transfer you call to one another until you hang up. I used to love shopping at footlocker Especially on the app. It was a way to get the hottest shoes without dealing with the lines or bots. All that doesn’t matter anymore. What makes it worst is this faulty app is pushed before all star week which is known for having some of the hottest shoes of the year. Now I think I should just stick to sketchers or crocs bc buying shoes shouldn’t be this stressful. I will not promote your business anymore and will find better alternatives....Version: 4.0.1

Biggest Disappointed ever!!So here’s the situation Yeezy boost 350 Bred Which is the black and red color It just released a few days ago i unsuccessful in winning a pair in the app not a big deal it happens a lot One thing to keep in mind these shoes last released in 2017 more than three years ago. but they are going to be releasing for a second time in the app which doesn’t happen! But for whatever reason I cannot enter into the reservation for the shoes. I would think a company as big as Footlocker would be able to fix the issue on their side to help me enter into the reservation but the only thing they told me was to keep trying and you might get through and if you can’t get in the reservation you’re going to lose the raffle well thank you I know that!!!! again this is very infuriating since this will be my last good opportunity to purchase these shoes after waiting since 2017 unbelievable.Version: 4.6.1

New update is garbageGave one star because there's no option to give zero stars. The new app update is horrible, right before all star weekend this gets released and of course it doesn't work, all my points are gone, my coupons are gone. the launch locator worked perfectly fine if not better then this new garbage u just released, now we're basically being "charged" our points earned to get headstarts with no guarantee that you'll reserve a pair, if u lose the raffle u lose your points with it.. Sounds like a scam if u ask me considering the way app raffles were previously, I don't see any reward in that. I'd much rather just buy from stock x then to deal with this crap you're trying to push on your loyal customers.. Smh.Version: 4.0.1

Sign in processIn the past, I have not had to keep signing in to my account every time I open it. Now, I do. Also, the order and checkout process is slow and difficult. In the past, if the shoe size was not available, it wouldn’t be in bold in the select size drop down menu. Now, it allows you to select the size, place order, and then has a pop up window with a red bar across the top with NO WORDS only the picture of the shoe, the size, and the option to view other styles. That’s a bit frustrating because the customer is not aware of what’s going on. Please improve the app SOON..Version: 2.8.0

Can’t put in reservations for off white 5’s for Allstar weekend....The new app is different I will say but when I can’t put down a reservation for what I actually want it’s kinda crazy....The off white Jordan 5 reservations opened this morning 2/9 and says you can put a reservation in until 2/14. No luck though I am in Chicago and it tells me there are no locations within a 100 mile radius. I am literally 15 minutes from the main store they are releasing the shoes at. I hope you guys take the time to fix these bugs and help the little people out we would like some wins too! For now I my rating would have to be at a 2 out of 5 until we get some consistency..Version: 4.0.1


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