TurboTax: File Your Tax Return App Support

TurboTax: File Your Tax Return App User Reviews

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TurboTax: File Your Tax Return Pros

✓ Customer service *****5 STARS PLUS!!!I had a chance to write a review when l was done with my taxes about the help that l received today, but l also felt that l needed to come here and say something. I have been trying for three weeks to figure out how to get my stimulus since l am disabled and l only receive SSI. After reading up on many sites it said that l had to do my 2020 taxes well that scared me. I filed 2019 with my ex, so l received 1 check so l got on here and did so and was having many problems and a wonderful lady helped me and we found all the problems and she work her time knowing that l have had strokes and was patient with me. Thank you so much for all of your help!!!! You saved my life l will be able to get the money and get the things that I need for my son and l!!! You are so amazing such a blessing!!!!! Keep doing what you are doing l so much wish that I knew your name!!!!!.Tmomof4Version: 7.4

✓ Used it for years!I have used Turbo Tax since 2003. I have never once had a problem and it helped me with the most complicated tax issues. I have always felt safe, secure and accurate when filing my taxes. Especially needed the help when I became a widow and then disabled. I recommend it for my own children and have also helped many many friends do their taxes via Turbo Tax when they felt they needed help. I also felt more in control of the information I was submitting. Not to mention, the education I received from using Turbo Tax regarding the tax laws and what I am legally allowed to claim when recognizing work, childcare and health expenses. This app automatically downloads your W-2 from the payroll department from your employer if that option is available and your job uses a major payroll provider. I enjoyed the experience learning how to do my taxes on my own. Very simple, fast and extremely accurate..Gmajules17Version: 5.2.2

TurboTax: File Your Tax Return Cons

✗ TurboTax is a joke nowFiled my taxes for 2017 and it went great. No issues, good customer service. Filed for 2018 and it erroneously told me I owed $1591 to NYS and only got $945 for my federal refund. I made $40,000, claimed zero, I’m 21 and single. Spent an entire hour with one of your customer service representatives in “smartlook,” while she tried to guide me through the app to explain why I owed. I told her I’ve looked through the app and it doesn’t give an explanation. After 45 minutes I asked for a supervisor, or a manager. She said she could only type to her “team leader.” She then proceeded to google “why would someone owe money to NYS,” and read various generic possibilities from a forum on GOOGLE. I spent 50 minutes to get an “expert opinion” from someone sitting in there house with zero information, zero training, and zero ability to admit their inability to answer my question. This service is a joke. Then when I tried to get advice from a “tax advisor,” you guys asked for $120. This is not how you run a business. First I wait for 20 minutes to speak to someone who might as well be my neighbor who delivers pizzas. I want a discount or some type of service. You guys wasted an hour of my life that I could’ve spent making money. You obviously don’t stand behind your customers..Johnster343Version: 5.6

✗ Full service is like no service.The system is really useful because it’s almost all automated. It’s the full service that’s just too disappointing. We signed up for that to make sure all our entries are correct. We set up an appointment to talk to a so called tax expert. The call today was at least 10 minutes late and when it finally came through, the call was disconnected and we waited and waited and waited for hours for a call back. And all that time, we were sending messages to the so called tax expert on the app. We reached out to their customer service and got another call. That person took about 20 minutes looking through whatever only to tell us we’ll get another call with another expert in two minutes. No one called. The original tax expert assigned to us didn’t reply to our messages until over two hours later to say she had another call with another client. I don’t know why she’d been on another client when we already had an appointment. Again, after hours of waiting she said we could wait 20 more minutes and she can get back to us. That was a complete waste of time. I asked her to tell her manager to assign our account to someone else. We’ll see how that goes..L-a-santosVersion: 9.3.1

Is TurboTax: File Your Tax Return legit?

✅ Yes. TurboTax: File Your Tax Return is 100% legit to us. This conclusion was arrived at by running over 938,406 TurboTax: File Your Tax Return user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for TurboTax: File Your Tax Return is 87.0/100.

Is TurboTax: File Your Tax Return safe?

✅ Yes. TurboTax: File Your Tax Return is quiet safe to use. This is based on our NLP analysis of over 938,406 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.8/5. AppSupports Safety Score for TurboTax: File Your Tax Return is 91.5/100.

Should I download TurboTax: File Your Tax Return?

✅ There have been no security reports that makes TurboTax: File Your Tax Return a dangerous app to use on your smartphone right now.