- 85.6LEGITIMACY SCORE
- 90.1SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
OptumRx App User Positive Comments 2024
OptumRx app received 21 positive comments and reviews by users. Can you share your positive thoughts about optumrx?
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OptumRx for Positive User Reviews
✓ On line orders never go throughEven when my dr. Calls in new scripts, I have to go in and refill them, then at times the script disappears totally and the doctor has to call again or when I refill a script it combines with another script that isn’t ready to be refilled and it goes back to needing to be preserved and often saying they have to call the dr. Again and it is super frustrating! It’s almost like they want you to just use the pharmacy and pay higher co pays-at least I get my medication on time and not have to call OptumRx over and over or my doctor office and ask them to call in a script again. Why is it so difficult to keep things right?.Version: 2.27.0
✓ ServiceI absolutely love the online services and phone services with OptumRx. The reminders of when my medications are due for refill or renewal are essential to my staying on track. Most of my medications were filled via OptumRx, except two but now that I will be on those two long term, I am happy to say that ALL my medications come thru OptumRx. At my age it is of comfort to me that my medications no longer weigh on my mind due to the fact that OptumRx does all the thinking for me. One more thing, if for any reason I need to call them, I am greeted with professionalism, respect and a friendly voice who addresses any concern I may have. It’s a “win win” with this company..Version: 4.31.0
✓ OptumRx is the best!I have switched to OptumRx about a year ago and I have never been happier. Not only does it save me a lot of money but it also saves me time and aggravation. I do not have to stop at the grocery store and wait in long lines to pick up my prescription or to drop it off. I know people are at the age where every minute is precious and long lines are a pain, especially with kids screaming or dinner waiting to be cooked or you’re just tired and achy. Well it is very nice to know that your prescriptions will be waiting for you in the mailbox when you get home. The OptumRx app allows you to re-order your prescriptions in seconds and to check on how many re-orders you have left or which ones need to be refilled with a doctors call. If you do not have time to call the doctor for a refill OptumRX will call the doctor for you and it is a whole lot easier to get hold of OptumRx at whatever time you want 24/7 than it is a doctors office from 9:00-5:00, right? Susan Churbuck A very satisfied OptumRx Subscriber.Version: 2.18
✓ Optum Rx App has made some great changesWhen I had to start using optum mail order, the app was terrible. I had ( I don’t know about others) a terrible time logging in for any reason. I would always have to call in to reset the password or have someone unlock me or some other issue EVERY SINGLE TIME!! It didn’t matter if I took step by step notes and had them with my meds and followed them exactly. Ssooooo frustrating I didn’t want to use it at all. NOW - with the revamp and latest update - WONDERFUL!!! It actually works!!! I also like the features. It’s very helpful to all of us on a tight budget to see the prices at different locations in the area. Thank you, thank you and thank you..Version: 2.24.1
✓ Reordering prescriptionsLast week I called and had my husband’s prescriptions called into the Dr. I was assured by the representative that they would both be sent and then sent out to us. Today I call and one RX (Tramadol) is being currently processed but won’t be received here until 6-29! His RX is finished tomorrow 6-22. The other RX(Venaflaxine) they said the Dr denied to fill. This is a flat out lie as I had spoken to the Dr’s office and they said they never received the request from OptumRx for this prescription. My husband is out of this medication tomorrow also. I am very upset with this. I have been flat out lied to and told it was the Dr’s fault not yours. The Venaflaxine was also removed from his medication list by your company and removed from automatic refill. I now have to have this sent to a local pharmacy and pay out of pocket for it. Not acceptable at all!! I have asked that the Tramadol RX be expedited since we need it quickly. Let’s see if that happens, this will be the breaking point for me if it isn’t. Not impressed at all!!.Version: 2.29.0
✓ Convenient and problematic free.I admire this company, they are the most efficient and people friendly company I have dealt with in the pharmaceutical industry. The customer service department is outstanding and they actually answer their phones an in a timely matter. It is just incredibly so!! OptimumRX is readily to assist and resolve any issues on hand. They are also very understanding, compassionate and competent. I had an emergency situation where I forgot to switch this particular medication to auto and I had almost ran out of it. The prescription is one that you have to take daily and I was in tears. The representative was so empathetic and concerned for me that she sent my prescription overnight via FedX. I cannot tell you how much I appreciate this team and I do mean team they are cohesive and they all work together to meet my needs. Thank you OptimumRx!!!.Version: 4.28.1
✓ App site reviewI’ve tried to order for the first time three different times including one attempt performed by your customer service representative, each time I get a text message telling me my order is in process, later I check only to find that my order does not exist. Further you should have a cancel feature on the app in case a person makes a mistake and simply wants to start over. Issues have been resolved and I have determined that the problem was on the insurance companies end as they never updated my information to reflect that I no longer had my previous prescription insurance prior to going on Medicare. Now if I can fix the postal service.Version: 2.28.0
✓ Auto refillI signed up for auto refill (or so I thought). I completely ran out of 2 of my medications. My Lovastatin & Amyltriptylin. When I checked on the “status” they hadn’t even shipped yet. Forcing me to get them filled locally. The reason I signed up for this service in the first place was for the convenience of not having to run around to different pharmacies to fill prescriptions, & for the $0 copay. I received 2 of my prescriptions, & the other 2 just ran out. When I filled them locally, I would get “reminder” texts saying I had a prescription that was close to running out & was due for a refill. I assumed with me filling out my prescriptions with you, I would get a similar service. However I received no texts, calls, etc., advising me to take an action to receive me medications. Do I have to review my account every other week to make sure they’ll be shipping when I’m due? Or will it ever be an “automatic “ renewal system?.Version: 2.23.2
✓ PANeeded a PA for adderall I checked web site it stated being processed three days still no med I called after being on hold almost 20 minutes and was told I needed Prior authorization called PA department gave her information she asked for and by now my med was five days past due Optum reviewed PA and told me it was denied now seven days with no med spoke with my provider who cancelled the prescription and sent it to my local Pharmacy then I received a letter telling me I need to try another med again I called to cancel the med next day another letter telling me I need to contact my provider who needs to send additional info by this time I had gotten my med and was back on track and once again please cancel this med. if you have a controlled substance that you take daily you might to skip using Optum.Version: 4.26.1
✓ SuggestionsI am grateful for OptumRx so that I am able to have all my prescriptions mostly for the narcotic ones because I can’t get them filled at Walgreens since the govt rules have changed & I am disabled and don’t have transportation that will take me to the DMV to obtain a state ID. I do wish that I could send my prescriptions in to the OptumRx in Jacksonville, FL since I live about an hour south in FL but I have to send my prescriptions to CA. This causes delays and sometimes my prescriptions get delayed & I go into withdrawals. Not a good thing. OptumRx used to send an email to send in your prescriptions & when they were received, I was notified by email. An email was sent for each step to allow you to know where & when your prescriptions are & likely to receive to make sure my husband (my fulltime caregiver) to sign for the prescriptions because of the nature of some of the prescriptions. If you read these, please let me know if I can send my prescriptions to Jacksonville instead of CA. Thank you for your time. Cordially, Ramona Henderson.Version: 2.29.0
✓ DisappointedA slight discrepancy in a Rx submitted by my doctor prompted a “hold” on processing my order. I am disappointed that I learned this only by calling to request a 1-month rather than a 3-month supply. The customer service advocate said the Rx was for 536 tablets for a 3-month supply. It should have read 540 tablets because the Rx is for 6 tablets a day. Simple math and the doctor’s intention was obvious. The advocate said OptumRx would communicate with my doctor to correct the Rx and would call me when the prescription is corrected. I was worried I would not get a call and the order would go through for a 3-month supply which I cannot afford because I am in the “donut.” So I called the next day to enquire about the status of the order. The Rx was not corrected but the advocate I spoke to (different from the first call) said they could fix the Rx and process the order. So, my second disappointment is that the first advocate didn’t fix the Rx right off the bat. That forced me to worry about the order and feel I needed to call daily about the Rx. This and previous experiences lead me to suspect OptumRx does a lousy job training its advocates..Version: 2.13
✓ You really messed upYour new update failed to include the “renew” bar for the iPhone app. As trying to renew a prescription, had to go thru multi screens to order. Then couldn’t find check orders & reordered same Drug 2X. I’ve loved this app for 5 yrs so please fix it. I went to my iPad app( don’t usually use it) and sure enough I noticed the blue RENEW bar right where it should be. Had to call Customer Service to correct my order. Just a note, I tried to take the voice survey but it doesn’t recognize my answers. No option to use #s instead of voice. I’ve noticed this on several surveys & it’s very frustrating. Looking forward to fix on both problems Update: back to great app that I’ve enjoyed!.Version: 4.19.0
✓ Grateful on ThanksgivingI want to take a minute to thank Optum and it’s team members for always being so open and pleasant. I’ve had some challenging health issues over the last several years but I can’t remember a time when I came away from a phone call without resolution. These are trying times and some people are having complicated issues when it comes to their healthcare and the cost of maintenance medications. I’ve never experienced any level of indifference in all the years I’ve been with OptumRx. There’s always a pleasant voice on the the phone when I’ve needed to call. There’s always a resolution and I’ve enjoyed the “off topic” conversations while my issue is being addressed. Thank you on Thanksgiving and always. Stay safe. Stay well..Version: 2.28.0
✓ So far so good...So far so good since I started using the app about 2 months or so... I’ve refilled a few prescriptions using the app and had to call them only once so far and that was the first time I used the app to refill and switch to home delivery at the same time for that same prescription, so that was completely understandable! And the rep was patient and understanding because I wasn’t 😂 and she made sure everything was taking care of in the most professional way before letting me go because I had no patience or tolerance at that moment! She collectively got answers from the pharmaceutical unit and I think we both learned a lot that day ☺️ I was totally the opposite person that first called then when I hung up! 😇 Keep up the great work OptumRx ✊🏾.Version: 2.7
✓ Really easy to use and fast!The app makes it really easy for me to refill and renew prescriptions. Best auto-refill program of any online by mail pharmacy. They do not overstock me like others have in the past. Great medication look up tool and pricing. I have just one issue that is thee only reason I haven’t given a 5 star rating. “Signature Required” on most medications - I’m a day sleeper - and many others work 8-5pm so this has caused delays to getting my medications at times. Even requiring me to contact my physician to request a 30 day refill - then the refuse to deliver until my local pharmacy 30 day refill is nearly used up. I do understand the reason for security and safety - just wish there was a work around. Like delivering to my local pharmacy, or other options. Still, all in all a great company & app. Fix the “Signature Required” problem and I’ll gladly up my rating to 5 stars. Thanks!.Version: 2.27.0
✓ Terrible serviceI called this evening regarding my ProAir order sent in by Dr today, depending where I looked I got several different prices. $85 for 2 inhalers, I wanted 1 since it's a new med & don't know if it works, the 1st girl I talked with told me $79 for 1. I asked her to cancel this med. I look in my UHC book & a tier 3 med is $45, so I call back talk to another young lady who was knowledgeable & was told yes 1 inhaler would be $45. Later I go back in & see the 1st girl had canceled both of my meds ordered by my Dr today. So I order a refill of cyclobenzaprine and at check out it shows I will have to pay $10 I know this med is tier 2 and I have $0 copay. It is unexceptable to have customer service people unable to give correct information or use the system. Very sad..Version: 2.20
✓ Very handy just wish I could find the auto refill optionThe app is very helpful except for finding the auto refill option. My wife and I have been using OptumRx for our maintenance medications for years. Today I look in our medicine cabinet and see she’s running low on two of her meds, I open the app and place the order for the two medications, I thought they were all on auto refill, I’ve called and had a representative help me verify this months ago I thought! Anyway the order is placed, then I try to find where to set the auto refill and I’m unable to find where to make that happen, I see the option to stop auto refill on the two that are set up, but I need to set up auto refill on the two I just did the refill on, can someone please help me get this done? Thanks, James Black for Shannon Black.Version: 2.26.0
✓ Things I love and hate the mostI hadn’t used mail off in over 20 years. I love it now there’s an app and the ease of which you can transfer medication and OptumRx can get the medication from my doctor with a 90 day supply. I don’t even have to call anyone. I’ve been using Walgreens for the last 20 years and they have had an app for several years it’s been wonderful so I was happy to see OptumRx had one too. I love the text messages from beginning to process thru it being delivered. The only thing I hate is these notifications go to my husband and not to me, so if he forgets to tell me I have no idea what’s happening. That’s what I’ve tried changing but it doesn’t work. So help to fix this issue would be welcome..Version: 4.18.0
✓ Not workingI normally read reviews before but I didn’t on this because it came recommended by my healthcare company. I will be uninstalling. The latest review was 1 year ago,negative,and no reviews any earlier. It freezes and I can not navigate through it. In the beginning it asks if I want to use face recognition but then says it can not use it at this time. As it started to go through the navigation and tour of the app it froze for a second time. I have no patience for an app at this time in technology that freezes when just trying to learn how to use it. I was looking forward to the mailing 3 month option. I guess I’ll have to look elsewhere.Version: 4.10.0
✓ Very poor websiteUpdate - believe it or not they actually made the website, and app less useful. Now the two pieces of software don’t even have the same info. On the website you can’t find what info you want. I wanted to look up one med I needed to refill. It only showed one of my meds, not all of them. It showed the order as ready to ship with a due date 3 months ago. The app showed all the meds and let me order the one I wanted, but I couldn’t sign on to it directly through the app. It kept telling me the name and password were not on file. It was the same one I used to sign on the the website with no problem. Luckily you could switch to the app from inside the website which is what I did. That link signed on just fine. As always OptumRx has the worst software, most buggy, next to useless stuff I’ve ever used, and I am no newbe to computers. Please, please put some effort into fixing your software so it is intuitive, user friendly, and consistent between platforms, please. I have no choice but to use your service so I am stuck with it and have to fiddle with it or call every time I try to place an order. Old review post - Even though they have updated and changed their website repeatedly it is still far less then perfect. Very slow to load, slow to update info and find searched items. Process is lacking. It is somewhat better with last update but still presents problem navigating the website..Version: 2.26.1
✓ Download of new AppAny time I have a new app to learn it can be a challenge. I am happy to say I was able to complete my task without needing to call one of your very pleasant and efficient “team members” to fix my mistakes. The hardest part of learning a new app is “fear.” Prescriptions are serious business and the my life with cancer depends on them. I take pills twice a day and usually about 9 to 12 pills. It is a “love-hate” relationship but your staff has been very helpful over these past ten years plus so I don't resent having to take so many. Please let them know I appreciate what they are doing. From the order-fillers view, it may seem like an ordinary thing like ordering a Big Mac at MacDonald's. Please, take it from me, your job is critical. I forget to remember this and don’t say “Thank You” often enough with the appropriate fanfare to match my true feelings. Thank you. You play an important role in my life. Sincerely, Claudine Fall, Santa Clara, CA PS I am enjoying retirement. Plus, my pain and the cancers are getting under control. I'm actually doing VERY WELL..Version: 2.29.0
😕 OptumRx Negative Reviews
