4.7
4.7557 star

Total 1,822,951 Ratings

What is My Spectrum? Description of My Spectrum

You’re on the move and so are we! Download the new My Spectrum App, now including Spectrum Mobile services.

We’ve made it even easier for you to sign in and manage your Spectrum account all in one place with My Spectrum App.


Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Set notifications: We’ll let you know when your payment is due.
• Enroll in paperless billing.
• Find statements: Review previous billing statements and history.



Stay Connected
• Find out when outages are fixed.
• Troubleshoot your WiFi and internet connections.
• Upgrade to Advanced WiFi and extend your internet reach across your home or business.
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.



Get Simplified Support
• Chat with Spectrum customer service and get help anytime, anywhere Schedule appointments and track your technician in the app.
• Add household members and manage their access.
• Check and manage Spectrum Mobile data usage and plans.
• Instead of calling, find quick answers with in-app support.



Download to Upgrade
• Get discounts and offers in the app.
• Add Spectrum Mobile or upgrade your Spectrum TV and Internet services in the app.
• Be the first to know about Spectrum's latest products and services.



Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our
updates.



Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.


My Spectrum App User Reviews

What do you think about My Spectrum app? Ask the appsupports.co community a question about My Spectrum!

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My Spectrum Pros

DO NOT USE APP TO PAY BILL!Used app to look up current bill amount. My dog jumped in my lap causing me to nearly drop my phone. Grabbing my phone, I inadvertently touched the blue button. It immediately paid the bill! There was no “check your info is correct and select the submit button”. There was no confirmation screen. My intentions were NOT to pay the bill, rather to see how much I was being charged when my channels and viewing quality were terrible! Consequently, nothing could be done on their end. I was told I’d be charged $25 if a return payment was executed, not to mention the bank fees! All because I accidentally pushed a button when preventing my phone from dropping. I asked the CS Rep if she’d heard of this happening before, surely I wasn’t the only ‘klutzy customer’ and she said ”oh yes, many times.” I could only say, “wow, seems like that should be fixed.”.Mom russoVersion: 6.3

CompassionI just wanted to let you know about the services that you offer and that it is great and I do appreciate during this pandemic that y’all have the compassion to let us have payment agreement and you break it down and everything like that the agents are always sweet and it’s not like they’re trying to rush you or talk rude to you or anything and I have recommend you to so many people and again I just want to say thank you and continue to keep keep up the good work I just want to thank Spectrum I enjoy your services that you provide and I also enjoy appreciate that during this pandemic that you give us a chance to make payment arrangements and you know you just reach out to us and when I called I always get excellent service from the agent and I am I have recommend Joe to so many people because of your service and I am just wanted to let you know.$diva4 lifeVersion: 9.0.0

✓   My Spectrum Positive Reviews

My Spectrum Cons

Spectrum does not careI have been a Spectrum user for over a evade and they do not show any care in people using their service. I have made payments consistently every month but for some reason 11/17's payment disappears. They sent no notice until one day they robo called me to inform me of late payment and they would discontinue my service. Their accounting is deplorable. Customer service doesn't help. Went up the chain of command as far as they would let me go. I demanded to go higher and was rebuffed continually. I have two kids with autism that have a routine of watching online programming every day. Yet when the service gets interrupted because Spectrum decided to disconnect the signal my wife and I have to calm our kids which is not easy due to their condition. I have had accounting issues in the past where they made error and we fixed them. However even though we have a receipt stating that payment was made they will not honor that. I was told that a receipt is not proof of payment. Funny.... Every store that I make a purchase provides a receipt. They are bound by that receipt. But not Spectrum. Spectrum is a fraud. The Attorney General for my state had been informed..Jax5149Version: 6.4

Updated doesn’t mean betterI agree with previous review 100%. Also with the TWC app, I was able to receive notifications on my iPhone of an incoming call on my home number pretty much in real time. It would show the name of the caller and time of call, (just as it shows up on ur TV, if you have turned on ur called ID in settings on ur remote). If there was a voicemail, there was notification would pop up as well. I’d tap on the notification on my iPhone, and it would take me directly to the TWC app and I could listen to the voicemail. I could even send that VM to my email if I wanted to keep it or forward to a family member so they could listen to it. Why is this not available? And my mobile service is thru AT&T, not Spectrum. So that is not an excuse. After the price jump on our bundle of services, and losing channels we had for years, that are no longer in our tier unless we pay extra, we are looking into “cutting the cord” and getting our services elsewhere. Spectrum there is a lot of competition out there, keep your customers happy. It costs you more money to get new customers vs maintaining the ones you have..Allison1749Version: 7.3.1

✗   My Spectrum Negative Reviews

Is My Spectrum legit?

Yes. My Spectrum is 100% legit to us. This conclusion was arrived at by running over 1,822,951 My Spectrum user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for My Spectrum is 86.1/100.


Is My Spectrum safe?

Yes. My Spectrum is quiet safe to use. This is based on our NLP analysis of over 1,822,951 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for My Spectrum is 90.6/100.


Should I download My Spectrum?

There have been no security reports that makes My Spectrum a dangerous app to use on your smartphone right now.


My Spectrum Screenshots

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Product details of My Spectrum

App Name:
My Spectrum
Developer:
Charter Communications
Legitimacy Score:
86.1/100
Safety Score:
90.6/100
Content Rating:
4+ Contains no objectionable material!
Category:
Utilities, Productivity
Language:
EN   
App Size:
256.73 MB
Price:
Free
Bundle Id:
com.bhn.careapp
Relase Date:
17 December 2014, Wednesday
Last Update:
11 January 2023, Wednesday - 16:54
Compatibility:
IOS 12.1 or later

My Spectrum 11.0 Update Note
✱ Version History

The Spectrum Mobile Account App has merged with My Spectrum App. Manage all of your Spectrum services, now including Spectrum Mobile, directly in My Spectrum App..

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