My Spectrum Positive Reviews

My Spectrum App User Positive Comments 2024

My Spectrum app received 27 positive comments and reviews by users. Can you share your positive thoughts about my spectrum?

My Spectrum for Positive User Reviews

✓ Easy To UseSimple interface to make payments but the login is difficult on an iPad because the user cannot see the text of the login or password..RonT.O.Version: 5.1

✓ Great serviceSpectrum offers the best deals and service for us seasonal snowbirds. Delivered as promised with great support on getting set up on the internet ..Supra turboVersion: 9.21.1

✓ SpectrumPayment and account easy to follow, thanks.SS88*Version: 10.22

✓ CompassionI just wanted to let you know about the services that you offer and that it is great and I do appreciate during this pandemic that y’all have the compassion to let us have payment agreement and you break it down and everything like that the agents are always sweet and it’s not like they’re trying to rush you or talk rude to you or anything and I have recommend you to so many people and again I just want to say thank you and continue to keep keep up the good work I just want to thank Spectrum I enjoy your services that you provide and I also enjoy appreciate that during this pandemic that you give us a chance to make payment arrangements and you know you just reach out to us and when I called I always get excellent service from the agent and I am I have recommend Joe to so many people because of your service and I am just wanted to let you know.$diva4 lifeVersion: 9.0.0

✓ My internet serviceI will start with saying this is my first written complaint, it’s so wrong that I pay for good internet service and I receive pour to no internet service. I’ve a customer for year and have been advised that my pour to no service is due to being at the end of the line which sounds so Absurd with all the technology in the 21st century and I have to endure this ridiculous excuse and highway rubbery. When I call to advise of the issue I'm on hold for so long it’s ridiculous that I have to call each and every time it happens in order to be reimbursed for my no service. I guess it sad to say that most companies have found a way of ripping honest people off very easy by ignoring them because no one has the time. My sincere thanks.EpfalomVersion: 10.19

✓ Spectrum AppThe app is great it does what it’s supposed to. The service on the other hand is not the greatest, my internet shuts off at the same time every night which is about 12am. I have made multiple complaints, they even sent someone out to check my wires he was a total spaz, he sat out in front of my house when he first arrived windows up music blaring for about 10-15 minutes until I went out there to knock on the window and hurry him up. Then he went all through the house inside and out checking the wires and connections he said everything looked ok but there where some extra wires that needed to be removed from the pole in front of my house apparently these wires are causing the interference in my service so someone would be out to correct it….that was months ago..I love LarrynnVersion: 10.16

✓ ServiceWe had a problem with our modem and Spectrum sent someone to our site to fix and we’re so pleasant about it. Excellent service.WiskijackVersion: 10.4.1

✓ Don’t even call them to ask about the mobile service!I did that and before I knew it, Ithdy sent me a phone and They refused to take it back. They finally said I could return it to the spectrum store but they would not take it back either. They have billed me at least 4 times even though I told them I was with Sprint and didn’t know if I could get out of that service. I haven’t been Able to f/u with it but you can bet I will. They are Liars and thiefs!!!! I would give them an even lower score if I could. I was taking care of my 94 yo mother when this happened. and she has now died ! I haven’t even opened the box, in fact I don’t even know what model it is . the SIM card is not installed and yet they won’t let me return it and have charged me all this money. The guy I spoke to knew I wasn’t buying it and he even said well , if you do want it, don’t buy it from the store, call back and buy it from me! I am giving you fair warning, stay as far away from Spectrum mobile as possible! DON’T EVEN CALL THEM ! If they lie and cheat sending and charging you for a phone you didn’t want them no telling what they will do in the future ! !.SkelecricketVersion: 8.19

✓ There’s a few bugs but nothing that makes it unusableComing from the AT&T app which was such a pain in my back that it hurt my chest, the Spectrum app is like that moment when you feel the painkillers kick in and it all just melts away. No exaggeration. I physically feel relief using this app after using AT&Ts app. You can see exactly which devices are connected to your WiFi and kick some off if you don’t recognize them or they’re using too much bandwidth. Or idk, change the password and ground the kids. Also you can easily and immediately change the password or WiFi network name but keep in mind you’ll need to reconnect everything manually if you do change name/password of the WiFi. Pay the bill in a couple taps, change account settings, check status of all your spectrum equipment and restart anything if you need to, add or upgrade whenever you want. Seriously they absolutely nailed it. The only real bugs I’ve noticed on multiple devices is the Home Screen scrolls faster than what your finger is scrolling. Only the Home Screen, and it doesn’t jump around so it’s not a real issue aside from taking some time to get used to and dismissing in-app notifications doesn’t dismiss in-app notifications..YeahitwasmeVersion: 9.23

✓ Forced and failed updateThe app is poorly designed. When an update is push you are forced to update right now. That is poorly elementary level IT personnel writing that. This current update will not complete. It downloads then when I try to go in it downloads again. Hopefully this will be corrected soon. I will not be paying my bill until it is. Much history of poor service from charter. Including noise from house. Tech disconnected all wiring from spectrum installed amplifier and left. Took a few months to get the billing corrected. Will never go back to TV services due to that. Will go back with competitor for internet if this is not corrected. I refuse to be the customer having to bend over for a service I pay for. Hire competent people. Place a policy that updates are optional for the first week released..Anonomous10000000000Version: 9.24

✓ ReviewNot user friendly with iPad.can only view with iPad in length wise position.Some wording overlaps..Kenny6 ironVersion: 6.3

✓ Customerservice********* I will 10 star to Spectrum customer service. Paul.Paully DAVersion: 10.17

✓ Spectrum vigilanceI am always ill or put in strange situations that require service or help with something, the printer or I pad or the TV. They are 24 hours with immediate live agent that is always a pleasure to speak with and get any problem fixed immediately . I LOVE Spectrum. I changed and improved my standard of living...I have so many stories it would take hours. All I really want to let you know that they are honest, real and there when you need them. No one gives you the quality of customer care that they provide 24 hours/ day. Their cost is amazingly very low compared to the vultures that are competition. My best advice go Spectrum. You will never regret that. All my experiences are very real that I have never been given nothing but extreme assistance...everything, without the chase and without extra charges. They are the best. Imagine live American agents ready to help 24hours. Again I LOVE Spectrum. No bad experiences only good!!!!.Steven A SarafianVersion: 11.24

✓ DO NOT USE APP TO PAY BILL!Used app to look up current bill amount. My dog jumped in my lap causing me to nearly drop my phone. Grabbing my phone, I inadvertently touched the blue button. It immediately paid the bill! There was no “check your info is correct and select the submit button”. There was no confirmation screen. My intentions were NOT to pay the bill, rather to see how much I was being charged when my channels and viewing quality were terrible! Consequently, nothing could be done on their end. I was told I’d be charged $25 if a return payment was executed, not to mention the bank fees! All because I accidentally pushed a button when preventing my phone from dropping. I asked the CS Rep if she’d heard of this happening before, surely I wasn’t the only ‘klutzy customer’ and she said ”oh yes, many times.” I could only say, “wow, seems like that should be fixed.”.Mom russoVersion: 6.3

✓ Excellent serviceNous avons été très bien accueilli, le service était excellent.NathalieBabcdVersion: 11.1

✓ Diana & Johnny BWe are very pleased with the service provided by Brighthouse. We really like the online payment option too!.The Di BirdVersion: 3.0.0

✓ Easy for CanadiansSo much easier now for Canadians to access,use and make payments. I have contacted Spectrum for help and information and both times were exceptional. Thank you.Nana Lana of 5Version: 10.0

✓ Poorest com service in the stateI had to give Spectrum 1star to write this review. 12 years ago when this company was Brighthouse we signed up for all our services, home phone, internet and cable. It’s always been a touch and go service company as our home is in a short term vacation rental community. That said, the quality of service from Spectrum is so not up to par that I feel they are not even worthy of of a decent review or rating. Going “smart” ie paperless statements, autopay, internet dependent home devices ie heating/air, security, refrigeration etc that is internet dependent is rendered useless by Spectrum’s laksadasical attitude toward priority for providing prompt attention to restoring and maintaining this service. Therefore, I will be returning to mailed statements, manual payments and removal of all “smart” devices from our home..Zu's grammaVersion: 10.18

✓ Good User Experience to Manage All of Your AccountsI have TV, Internet, and Mobile service with Spectrum. It is nice to be able to track mobile data usage, view current and past bills for TV and Internet, as well as change plans (for any accounts you own). It is a one-stop place to manage all of my different accounts with one app. The one thing I wish this app could do is to purchase phones, or at the very least research options and costs, all within the app. You can do this with TV and Internet, just not the Mobile side of things. I would like to have the option to be able to upgrade my phone in the app. This way, any new phone purchases are automatically linked to your account (don’t have to sign in online). Hopefully that will come with a future app release. Time will tell, I guess. Overall, this is a solid app that does everything I need it to do..TrumpetMan23Version: 10.10.1

✓ Brighthouse Network AppEasy to use & convenient. Having had issues with the payment portal on the website, it was nice to use an efficient app that does what it says..IN_coolmanVersion: 3.1.0

✓ Brighthouse AppVery efficient, so simple to use, wish all bill payments were this easy..Nick KissVersion: 4.1.0

✓ Completely CoolMe being completely on my own and at my age I am completely honest about the service that I have received with the things that I do like and everything else. I will like to say that the address to the site when I was trying to make sure that I had returned the other gear tech that I needed to turn in to receive a discount and recycle the things properly so I don’t have any issues with my personal life or anything that I wouldn’t want anybody else to have access to due to my own issues with my own family and everything else. But I am completely satisfied with the customer service that I have received from the technicians and everything else thanks again for the service that I am definitely looking to keep for the duration of my experience with getting into college and completing my therapy and everything else. -Malquan D. Waithe/Collins aka Quanny.MalquanVersion: 9.4.0

✓ Great appGreat way to check your bills and paying them .love it.23oaks01Version: 2.1.0

✓ Horrible compared to TWC (updated review)5/9/19- latest update (7.4) allows me to check home phone voicemail, so that’s a much needed fix, thank you. Still needs ability to chat and I have yet to attempt to pay bill through app but hear that may still be an issue... still holding out 5th star until a later date. Separately I will agree that prices are high and there is no easy way to change plans TWC to Spectrum and be rewarded for being a long time customer, however I won’t allow that to influence my rating for this app and it’s improvements/refinements. Since being forced to move from Time Warner app to Spectrum app now I can’t check my home phone voicemail and now you can’t chat the agents, you must call or email. Way to go Spectrum, making it more difficult on the customers and simpler on yourselves, so much for the age of customer service... horrible!.MsccjohnsonVersion: 7.4.0

✓ Can’t even watch a show!I got Sling do you watch specific channels. At first it worked OK, at least during the trial. Within two months, streaming is failure, it doesn’t respond to commands. Every channel on sling jumps back five or 10 minutes several times an hour, showing the same commercials and starting back at part of the show I watched 10 minutes ago! This happens every time every channel at least 3 to 6 times in an hour show, fast forward doesn’t work or only works once, then no controls don’t work at all, not even to ask it does show!! Understand this, I already watched that batch of ads and beginning of show segment and your app jumps five minutes backwards or 10 minutes backwards making me watch same thing over again, several times an hour!! I tried everything, turned off do you, reset modem, changed electric outlet, changed to different streaming service and back. Interesting, no interruptions or jumping backwards to see same stuff happens on other apps. If this is not fixed I will cancel! Yes quite angry because I’m paying for a service you’re not giving me!! And don’t thank me for feedback, just fix the app or give me a refund!.Jasmith02Version: 9.22

✓ My grandparents have never had internet since they bought their home in 1954I was out shopping and for some reason the Spectrum store really drew my attention. I stepped in, signed up and 15 minutes latter I had a same day appointment for a first time installation. I did this for my grandparents they where never much of internet, iPads , computers, and sill have a S5 Iphones…. The spectrum technician Lee was on time. It took him by himself every bit of three hours to install cable from the electricity poll to the house. I felt so bad it was in the middle of June and the temperature was in the three digits. He never complained just smiled and assured my wide eyed grandparents the job would get done by 6pm. He currently did complete the job on time. The then local channels only tv was transformed into a RUKO smart TV and Pluto Cinema. They are slowly progressing over to other applications. But the look on their faces was all made possible by the staff and of course Spectrum. Thank you for catching them up to the 21st century… or at least some of it. Thanks for reading !.Martha4415Version: 11.13.1

✓ Great ServiceGood to have..PietjevwVersion: 11.3.1