Amazon Alexa Negative Reviews

Amazon Alexa App Complaints & User Negative Comments 2024

Amazon Alexa app received 142 complaints, negative comments and reviews by users. Have you ever had a bad experience using Amazon Alexa? Can you share your negative thoughts about amazon alexa?

Amazon Alexa for Negative User Reviews

✓ LanguageWhere is the English (Canadian) option? Can’t use any of the skills.Alexa canada?Version: 2.2.464.1

✓ Fix your appI have had to reset my light bulb way to many times. i go to reset it, it takes forever for it to pick up the light bulb(yes wifi was connected the whole time) i try to turn it off 5 times it only works sometimes. then finally when it does work, it says i have to connect to my wifi! i say ok it will because connecting to wifi is easy if you know your password. i put in my password it says “wrong password” so i think to myself maybe u typed it wrong. typed it 5 others times. finally i got so mad that i just copied and pasted it from the actual wifi center on the app store. keep in mind copy and pasting you don’t even type any letters. so i’m thinking that the copy and paste method is going to work. well i was wrong it doesn’t. i try 3 others time. now i’m stuck here with a FULLY working alexa but broken light bulb. the app seems to be the problem but i don’t know if it’s completely the apps fault. whatever it is it is amazons responsibility to fix these bugs/glitches. this can’t be happening. i’ve spent to much money for this to be happening!.Hello mr post manVersion: 2.2.571089.0

✓ English (Canada)?Cannot use any of the skills. Where is the English (Canada) option?.Ppham123455Version: 2.2.464.1

✓ Impossible to connect a Music serviceApp goes blank on multiple devices when attempting to connect our Apple Music account. Is there a quick fix?.Audrey-009Version: 2.2.353608.0

✓ Drop in doesn’t workAlmost 2 months and still can’t “drop in” from the app to my Echo. What’s taking so long to fix it?.Riker S1Version: 2.2.526857.0

✓ Hard to use, unreliable bloatwareThis app is a mess. The lack of native feel, and the designed-by-committee disaster of the navigation, are bad enough. But where it really fails is at setup time, where it becomes slow, crash-prone, cpu eating, hard to diagnose and will frequently just turn your Echo into a useless brick. At 345mb it is, for what it does, a monster download. Shame on the service team for this customer-hostile train wreck..Kosh32Version: 2.2.469863.0

✓ This app is ridiculousIt will not let me do anything, I have downloaded and reinstalled the app twice and I still can’t app my device or even go on settings, I got this as a Christmas present and I can’t even use it I am extremely disappointed and upset.Why347Version: 2.2.389238.0

✓ Items disappearWhen using lists, I add an item and it disappears a few seconds later. It does the same for the alarms set using the phone app. If I want an alarm set I have to use the Alexa device and can’t use the app. Very frustrating..WA777Version: 2.2.291375.0

✓ Device Location Issues And Sonos LackingWith the latest version it looks like the developers messed up. When setting device location, after you choose a country the keyboard doesn’t come up. Tried it with 2 different devices. Had to use an old app version on an old device to fix it. Also Sonos integration is pretty poor. You can’t set Sonos groups and therefore can only play music to one speaker from each commands..Aussie iPhone userVersion: 2.2.206669.0

✓ Great in concept, but limited and rarely works correctlyThe main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually..Jala PeñoVersion: 2.2.526857.0

✓ Amazing but she needs an updateI’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing..Papa johnys dadVersion: 2.2.389238.0

✓ Frustrating many timesOn one level it is a Great thing, but too many problems. Many routine names are not recognized and Alexa starts yepping a lot of irrelevant stuff. Routines running cannot be stoped. If I put multiple devices to be turned on or off, it will not be done, unless I put a delay, and the delay is minimum 5 seconds. The way to get around this partly is to get Alexa to say something in between each command , but if internet is slow then this could take a longer time. A favourite flute album cannot be played as Alexa does not recognize the name and even if put in a routine, cannot find it, ( can only select it on my phone and stream it to the echo devise). Several things that she is asked, she would say “ I do not know that” but google and Siri, will have an answer. I will still use it, but one day if not improved I will trow my 3 echo and one echo dot away. But I am thankful such things exist..Gojii77Version: 2.2.323029.0

✓ Region limited is a dragI like Alexa and my Echo View but it is ridiculous that I cannot use ‘skills’ because they are only for a different country. In this case AllRecipes which is only available to US devices. My echo was set for US but I am in Australia and want my local news headlines so changed device control to Australia. Now I can only get very limited Australia specific skills. So either I switch back and put up with US headlines and settings or get gimped on usefulness..EarthmuseAUVersion: 2.2.396043.0

✓ Download errorAfter 1/4 downloading, restart to zero without another try. I can’t redownload it, installation crash any time. Please resolve it quickly..BizzBizz007Version: 2.2.318172.0

✓ MidThe app is very slow and takes a while to respond. Also gave me a ton of errors when I was setting it up..Military sniperVersion: 2.2.511474.0

✓ No longer links to SiriusXMI like using Alexa to play other music, such as SiriusXM on my devices. For some reason this has been changed and the Alexa app will not allow me to link to SiriusXM. Not happy..!!!Competitive....Version: 2.2.508348.0

✓ Does not fully integrate with Ring DoorbellI purchase the Alexa Show 5 as it’s advertised there is integration with the Ring Doorbell which I have. I was extremely disappointed to learn after purchasing the Alexa Show 5, that when the doorbell is pushed, the video does not automatically show up, only a sound is played. This is extremely disappointing and to be frank, if I had known this, I would have not purchased the Alexa device. This should be a simple software change within the app to allow for this feature..Dustin T GVersion: 2.2.337555.0

✓ Reader assistPlease rollback whatever you tried to fix with the reader assist to the previous version from early July 2023. It no longer works well and no longer continues to work even when deleting the app and re-downloading multiple times. It appears under play option at first when newly downloaded then at some point within minutes- an hour the play option in the app completely disappears (the triangle down the bottom). Then you can ask Alexa to read a specific kindle book and this doesn’t always work and is extremely frustrating… but you can’t manually go in and select the kindle books through the alexa app like you normally can in reader assist. Tried going through the help desk a few times but they couldn’t help. It’s pretty much the main thing I need the app for and rely on it heavily. Thank you.MummyNZVersion: 2.2.580942.0

✓ Absolutely HopelessThis is the one app that makes me want to throw my iPhone at the wall smashing it into a thousand tiny pieces and then drop an electric toaster into a cold Bath as I lie in it quietly weeping to myself. C’mon guys. If Jeff Bazos can spaff some billionaires into space on a phallic rocket then surely he can get his guys to write an app that actually works and is easy to use. He’s taken ALL my money so I want something back in return. It can’t be that hard can it? It’s not rocket science after all. Why can’t my phone connect to my Echo-dot when the phone is actually on top of the freaking thing? ‘Searching for devices’ - I can tell you exactly where it is. It’s freaking there. Right there. Under you! Why can’t you find it? It’s more laggy than my loft insulation. Crashes more that Police Interceptors. Is more infuriating than a teenage daughter. Grrrr. Please sort it..HopelessBG666Version: 2.2.473272.0

✓ Apple Music?When is Apple Music launching? Waiting from months. So disappointed.DeolnikkVersion: 2.2.264205.0

✓ Fix your appIt won’t allow me to sign in and it says my password is wrong even though it’s right and when I try to reset it it says the web page isn’t functioning like seriously??? I have a echo dot and for what decor? Fix this. I would give this zero stars this is annoying and frustrating like fix your app this is ridiculous..Dont like thi123451325517Version: 2.2.424405.0

✓ App is half Japan and can not read everything and does not connect to my roof lightI have no idea why half of my app is in Japan language and I am not able to link my roof light of my bed room to Alexa and people that I know was able too link the same light to Alexa 3rd generation and that is what I also have. The settings in my app is set to English and Australia for everything but for some reason, still half my app is written in Japan 😡.Sammo SVersion: 2.2.454039.0

✓ Shocking experience out of the boxCan’t add my correct location even though it’s correct in the app, it’s telling me I’m in the UK but giving me NZ time. Pages on the app just don’t work and sometimes the button boxes don’t appear. Probably the worst setup and initial reaction to any device in the last 10yrs!.Reffio75Version: 2.2.519778.0

✓ Wont support spotifyI just cant sync my spotify account dont know why im really frustated.Lejck11Version: 2.2.345247.0

✓ This has not been a good experienceWe have 6 echos throughout our house. Our family adapted to using Alexa quite quickly, discovering more use within day to day life but the flaws with Alexa soon became very apparent. Now she is basically just a voice controlled temperature gauge. The recognition is often good but regularly terrible. Daily alarms fail, making it totally unreliable for us to trust without a backup. Take today for example. Morning wake up alarm set for important day ahead. Alarm set with Alexa on the previous night, confirmed twice and a backup alarm set on iPhone (old faithful). Alarm doesn’t go off, echo showing a spinning blue ring and not responding to voice commands. Useless. Unreliable..CptThundrPntsVersion: 2.2.282049.0

✓ Language issueWhen I first downloaded this app some tabs were in English and others in Japanese! Over time this has been corrected however the Skills & Games tab is still in Japanese, all other screens are in English and yes I have set the correct country in settings!.DanbrenamVersion: 2.2.579721.0

✓ Disappointed with the new serviceIn the last few months our device no longer responds to our talking to it without having to shout ‘Alexa’ and then the command. It does not recognize the names of the play lists we created before they changed the format, limiting song availability unless we pay for the upgraded plan. Sadly, streaming music isn’t as enjoyable anymore. I don’t mind the pre made play lists but there are days when I just want to listen to one artist..Flynn-:-Version: 2.2.511474.0

✓ EmbarrassingI am shocked a company would be pushing out their smart speakers with such an underdeveloped and faulty app. Not only Is nothing available in Canada which is so disappointing I would go back and purchase google home minis instead but the app itself fails to do about everything that it supposedly can do. Cannot pair devices without rebooting the app 4-6 times, can’t even forget paired devices no matter how many attempts I’ve made. Routines will just stop working out of the blue, etc. I fully regret investing in echo devices and will likely look to change to google as soon as possible..Seymore96Version: 2.2.270096.0

✓ La sync avec mon spotify ne fonctionne pasLa synchronisation avec mon spotify ne fonctionne pas c’est très frustrant..J'aime/j'aimepasVersion: 2.2.345247.0

✓ Phone number conformation brokenEvery single time i try to do it i never receive it and half the it just says try again later.Corejet4909Version: 2.2.580942.0

✓ Cannot even download the appBrought Sonos, try to set up the Alexa, but the app just stop downloading in the mid of the process. I tried downloading google home without any problem. I got plenty space and connecting to WiFi. I have no idea how to deal with it..Dirty ketchupVersion: 2.2.318172.0

✓ Alexa Capabilities Aren’t Met - The App is AwfulI feel there are so many simple capabilities (the ability to select, group, and change routines for example) that would make using the app so much nicer. And so many little things that apps designed for more simple tools, their functionality would work so well with the well known and popular Alexa. Even an advanced mode would be great for those who want to dive into more Alexa management depth. Until then, the apps awful..TvtvybyvfcfVersion: 2.2.465737.0

✓ OkIt’s ok but there seems to be a bug we’re I can only connect deezer and not Spotify or Apple Music.Cyka bliatVersion: 2.2.353608.0

✓ Very hard to set up for Australia and very poor support assistanceMy devices purchased in Australia were set up to the UK. I couldn’t reach any support when I’ve needed assistance. Very disappointing for such a huge company to not have actual human contacts to assist when searches for information are marked as not answering the question or problem searches. Now I have more than one device, I have lost my play lists, and can no longer add music to my likes or play my likes. I haven’t found out how to search for and add skills or apps either as this is not easy or intuitive..Rachael#1Version: 2.2.510211.0

✓ Con’t connect internetCan’t connect to internet again , when left down long time ..Yun ting leungVersion: 2.2.581276.0

✓ Love the hardware, hate the app.I’m up to 9 devices now including the Echo sub and 4K fire stick and can’t fault any of them (the sub being my absolute favourite addition), but wow this app needs a serious overhaul. I just don’t understand how the company with literally ALL the money haven’t got a super slick app by now. Nine times out of ten I have to close this app down as it gets all confused with commands and then spits its dummy out and becomes unresponsive like a toddler lying on the floor in Asda having a meltdown because it can’t have some sweets. It takes 4 clicks to get to the section where you can adjust the bass, treble and mid which is at least two too many in my opinion, then you have to do that for each individual device which, when you have quite a few devices, becomes tedious at best. Why not have them all in one place on one screen so you can get the sound just right? And why the bass, treble and mid are in a different order on some devices compared to others is a bit of a mystery too. This app is probably fine if you have one or two devices, but for a company that wants you to buy into their complete eco system and fill your house with their hardware they really need to re-design this app from the ground up because it lets them down big time..Nath smallVersion: 2.2.324480.0

✓ This app is 1 star Alex is 5 starsWe are in the year 2022 when you compare this app and its features to many other apps out there this application is very behind. Alexa is great when you ask her questions when you tell her to do things but she’s limited when it links to other applications such as Apple Music for instants. It is so difficult to request music albums stations shows from the Apple Music app when you’re using it through this app here. He cannot find the music or album sometimes station or radio and it just won’t play or gives you a response that it can’t be found. The creators of this app really need to improve the users ability And make it user-friendly to people to use when talking to Alexa. I find myself having to use my Bluetooth connection in order to play Apple Music the way I really use Apple for with all their features it’s just not working with this app. this app also is not very user-friendly when you’re trying to control your home you have connected devices for certain things and you tell it to turn it off or to turn it on it turns off the wrong stuff or turns everything off when that’s not what you’re telling it to do please give this app an entire upgrade make it just as equal as the things Alexa can do because this app is just not there you’re years behind!.Maria_ThatBeMeVersion: 2.2.496265.0

✓ Echo dotI can’t get it to leave the volume at 5 or 6. It keeps going back to 3. I am hearing impaired and need louder volume to hear the alarm. I have tried setting it in settings but it still won’t stay at higher volume..CuillenVersion: 2.2.581276.0

✓ Great app - locally. Awful remotely.I use the app to control various devices in the house & make groups etc. if I’m at home on WiFi, I can load everything up immediately. If I’m remote on WiFi or 4g I’m constantly having to refresh, close fully, then reopen, update if needed, and so on just to get it to show me what’s online, what’s playing etc. and even then it’s hit and miss. When I go out I put the echos and dots on for the dogs to have a little background noise. I have thin windows so they can hear everything. But when the speakers play it calms them and covers these noises. Great! However, sometimes the stations playing can go off or there may be an error and a quick change in station resolves that… when I’m home!! I can’t properly monitor from afar to make sure everything is still playing as it should be. 9/10 it will tell me it cannot load and to refresh the app! So should it go off the dogs can hear everything and will bark. Tempted to go back to a standard DAB if this app doesn’t get sorted! I don’t get why it doesn’t want to work from afar. Any internet connection should be enough to dial back into my home network. I never have an issue with my cameras so not sure why I constantly have issues with Alexa.31l3.MVersion: 2.2.504621.0

✓ AccessibilityThe audio read for kindle books is not syncing and buffers way too often to consider it helpful. There is no way to change the rate or anything.EmsAppReviewsVersion: 2.2.560312.0

✓ It's great... until it isntI really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage..AngellamsVersion: 2.2.297601.0

✓ Connection issuesI’ve tried for last 2 hours to set up Brand new echo dot in the living room. You get half way through setting it up on iPhone echo app on iPhone, put in wifi codes (56 times now) and it starts to connect. When it gets to the video part on app little miss echo dot decides to tell me “set up mode is off, just a moment while I Blair blah blah. Turned it off 19 times, reconnected 19 times, deleted and reinstalled the app 19 times. It’s now in the bin. Waste of money..Peteyboy20150Version: 2.2.355856.0

✓ App won’t open on my phone?Just shows a blank screen so can’t even set up my device. I’ve turned my phone on & off and reset my network settings. Deleted the app and redownloaded and nothing has worked….@reneemacneilVersion: 2.2.424405.0

✓ Dark/Light More Setting failure + Music stop playingI’m trying my best to control my anger. Near Alexa designers and engineers, please bring back the original dark blue background… It's ridiculous that the loop mode and 1 time music playing button looks almost the same in both modes… yea, they are slightly different but its not an optical test, please… also I prefer my phone to be in light mode while Alexa in dark (actually the original dark blue background. Why do I have to change both to achieve dark more. And it’s tooooo dark that hurts my eyes in dark… last but not least, music stops in loop mode… I tried restarting Alexa a couple times but didn’t work. I’m still looking for other solutions… as a mom who has to take care of a baby that walks a lot, I am so done with these tortures… Dear Alexa, although most of my friends switched to Google for being more stable and having more attractive features, I still believe in the potential of Alexa. Please be more thoughtful in the future when releasing new features….Abby321321Version: 2.2.401007.0

✓ Units not in sync, cannot redesign lists orderOur sons and our bedroom are close together. He has an echo kids. When we say good morning Routine it plays on our echo in our bedroom instead of his bedroom. We constantly miss listening to our morning news and weather. Other than changing Alexa’s name we wish you could make Alexa ignore a 2,3,and 4 year old. It was cute at first but now it totally annoying to the point where we just want to get rid of Alexa and the 4 units we bought. I like being able not to have to talk to Alexa and being able to type commands or to switch buttons. I don’t like the volume control as it blasted as it jumps several volume levels at a time and help destroy my new very expensive speaker system on my stereo which also is hooked to sound our TV. This is bad having Alexa listen to your 3 year old crank up the volume. A lot would have to change for me to ever give it 5 stars. There are some nice features but are outweighed by the bad. Alexa needs more and better Setting Controls and a way to ignore small children who like to change music every 5 seconds. I want to turn on my garage lights first and after I scrolled through every other light in the house I finally arrive to where I can turn the switch on; you should be able to arrange the switches the way you want. Still haven’t figured Kids Free time out. Hard to have other main adult family members use the app too; only one master..RH2SVersion: 2.2.410802.0

✓ Review on the app in generalI been using my Alexa and this Alexa app for years now and I feel the need to leave a couple suggestions and some of my opinions regarding the app. The app can sometimes be very laggy and it makes it very difficult to use and control my Alexa with. Another thing is that I linked my Apple Music to the app so I can play music on that platform since I do not pay for Alexa unlimited but it is absolutely difficult to control and choose my music. I have a playlist of about 200 songs that plays and it didn’t give me the option to choose the songs I want to play immediately. I would have to keep saying skip and wait for my song to come and sometimes it doesn’t even allow me to repeat the song which really makes me mad. Those are honestly the 2 main issues I deal with while using the app. Without those two issues I think this app would be amazing. That’s all I have to say and I will be waiting for the major update if it ever happens to this app. (Also please excuse me if I have some grammar errors)._good_for_you_Version: 2.2.508348.0

✓ Impossible d’ajouter le service Apple MusicÀ chaque fois que j’essaie d’ajouter Apple Music dans les services de streaming, l’application n’affiche plus rien. J’ai acheté l’appareil dans le but de profiter de toutes les fonctionnalités annoncées et il m’est impossible de le faire. Je suis déçu de mon achat..Webmarc06Version: 2.2.345247.0

✓ AlexaAlexa works for all my family except my 5 year old son with speech problems, I find it as frustrating as he does as he can’t reach light switches and some other things we use Alexa to turn on for our kids. It would be great if Alexa worked for children with speech difficulties like it does for everyone else..OshannessyffsVersion: 2.2.510211.0

✓ Could be better, especially for such a big companyCrashes all the time, frequently bugs out when trying to change where my audio is playing. Not to mention how many issues I have with my Echo devices all together, can’t get them to play music at the same time without ‘deregistering’ and ‘reregistering’ but that is clearly only a temporary fix. App is otherwise quite useful but could do with more customisation with regards to routines, I feel there is not enough detail in those options. Like, I want to clear my notifications using a routine where it doesn’t give me the feedback ‘okay deleted your notifications’ but I don’t want to turn off the feedback all the time, just for specific routines..Zoooooomy2Version: 2.2.454039.0

✓ Alexa stopThe music stops playing without me doing anything.Kaka141023Version: 2.2.581276.0

✓ Slow & unreliableNegative stars if possible. This app is super slow, it freezes and doesn’t acknowledge New Zealand as a location so receiving weather updates etc don’t work. The echo dot continuously fails to connect to bluetooth speakers. I’ve spent hours trying to get this to work, it has been a complete waste of time and money, I could of just played music my usual way and goggled what I wanted to know..Nonicknamerequired12345Version: 2.2.250839.0

✓ IncompétDès les 1er jour Alexa ne pouvait répondre au questions demander maintenant après tout ces années rien n’a changer pour une action simple comme demander la température où une chaîne de radios Soit que j’ai pas de réponse du tout ou j’ai une réponse qui n’a rien a voir… si je dit certaines mots comme re pour la note ré Alexa s’éteint j’en avais 3 et tous sont inefficace j’ai régler le tout avec un seul Google nest..ALTTLA7Version: 2.2.581276.0

✓ UnreliableQuite often request music or song and it plays something totally irrelevant, eg. asked it to play Banjo music and it played random songs though banjo station or something. Asked to play pink and it comes through as some other random music with pink in the name but the most likely pink not played at all. Gift from son, but doesn’t do as expected..Shaz a babeVersion: 2.2.309845.0

✓ DisappointedI was tossing up between a google home mini and an echo dot. So gutted when I got the dot home and Alexa did not recognize any local locations for weather, movies, news etc etc etc. Absolutely no recognition. Good for music but useless for everything else. Disappointing..1000dressesVersion: 2.2.271763.0

✓ CanadaCannot access the skills section. The app does not have Canada as an option..ShadbayVersion: 2.2.464.1

✓ Constantly needs restartingWhy do I need to constantly restart this app on my iPad Pro? Frequently when I go into the App I just see a momentary faded iPad screen and I’m back to my iPad Home Screen, and needing to restart Alexa App again. Really frustrating, especially as I use my Sony Bluetooth headphones remotely with Alexa, and keep getting the Alexa App not running message (when it was, but I need to select App, let it crash out, then restart it again!). Please fix this annoying crash bug!.KoolKiwiVersion: 2.2.454039.0

✓ Hard to add a family memberIt's so hard to add a family member.ErinarabiVersion: 2.2.581276.0

✓ Please fix.These days this app barely opens any of the times I try to. Please revert it back to not so long ago this year so we can at least change settings on our devices. I’ve closed and rebooted the app so many times..KelllstrVersion: 2.2.575623.0

✓ A little help for the blind peopleNow I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me..Zach T. O. C.Version: 2.2.379445.0

✓ Doesn’t downloadStuck on downloading. Tried wifi and 4g. Two iPhones X at home..Rca79Version: 2.2.318172.0

✓ App problemAnnouncement stopped working iPhone 12 max pro Announcement Error Sorry, we are having some trouble and weren't able to make the announcement. Try again in a few minutes..CoverOrange1234Version: 2.2.525341.0

✓ Slow, clunky, buggyI have 6 Alexa devices and 4 Sonia around the house, advanced automation and various other systems. Have been running this for many years. I find the system and app buggy, clunky and seems to have massively got worse over the years. Alexa is meant to take the best/nearest signal but it rarely happens and the wrong speaker responds (upstairs if I’m speaking downstairs). Have tried all the fixes but it just doesn’t work. The other massive bugbear is automation and other devices - I have an extensive Philips Hue setup with two hubs and over 80 devices. Alexa has never detected these correctly and adding them to Alexa groups is incredibly buggy - saving then causes random devices to be added to the group. Overall, the Alexa experience for us has got worse and we often just swear at her! I’m an advanced user an automation professional so this isn’t noob setup problems..DigizzVersion: 2.2.459519.0

✓ UpdateIt doesn’t update.. looks like it’s going to and then it just goes back to update.. super annoying!!!.CW73Version: 2.2.318172.0

✓ Super stoked but some issues.Hey, So had the echo for over a year. And now excited there is an app and not ‘hacks’. However I lost my skills due to not being able to choose English Canadian. My only options are English US. And English Dutch ;(. I’m sure you can fix that haha. As well I can only seem to add 2 people to the profiles. I followed the steps but won’t let me setup more than 2. I was able to setup 1 other person, but we have 4 people (2 kids and 2 adults). I want to ensure each of us can use the devices to our specifications. Can we adjust that? Super stoked here guys. Looking forward to this and plan on buying more devices now!! I’ll for Sure Update the stars after these bugs issues are adjusted..Pat SeptonVersion: 2.2.464.1

✓ Unable to Access the Home menuEvery time I try to go to the home menu it loads of a sec then the page goes blank making me unable to go to the skills page or the smart home page etc.. everything else works fine the app just need a bit of fine tuning. ( The Echo Plus works Fine just the app).Ian12321Version: 2.2.222061.0

✓ Still no grouped timersSo with the latest update we can now have reminders alert us on ALL devices but this feature has still not been added to alarms. Why why why!? This is long over due! Here’s my scenario: I have 2 echo dots in the lounge as it’s a large room. Both are pared in stereo left and right and both have been added to the group “living room”. I ask Alexa to set a timer, she sets the timer but depending on where I am in the room Alexa will tell me there’s no timers set. I physically have to walk over to the device that set the timer and ask again. If more that 1 device is added to a group, they should all sound the timer in that group or at least be able to ask how long is left on a timer from devices in they group. Come on guys, fix this! 🤦🏽‍♂️.Hotmail UserVersion: 2.2.355856.0

✓ UselessApp is going backwards with every update. Don't work half of the time and only start up with grey blocks. Maybe time to change to a different platform. Not going to be difficult to find something that work..KosieeatVersion: 2.2.581276.0

✓ Not installingWorst app. Not installing in my any ios devise. Bought new echo speaker and app not working. Hell experience.Vickj7Version: 2.2.318172.0

✓ No orange set up on home show 10Tried a dozen tries. No luck. Home Show wont detect anything..Wish Kara Would Stop InterruptVersion: 2.2.581276.0

✓ Waste of moneyI feel that Alexa has gone backwards. It constantly turns itself on for no reason. And then doesn’t work when asked to. Connecting devices such as lights doesn’t always work. And then some lights just become unavailable. I would expect better than this given the cost. I’ve stopped buying Alexa products and have told all my friends and family not to bother..MadredminiVersion: 2.2.526857.0

✓ Suddenly glitchyApp has worked fine until recently. Now my Echo insists on playing an alarm that isn’t installed on it. The only way to stop it is to unplug the device. So the alarm starts playing on my phone - and will not stop until I uninstall the app. Very annoying!.MartimoshVersion: 2.2.454039.0

✓ Last update has bugsWorked fine before the most recent update; now it takes multiple attempts to get audible to play, I have to open and restart the app about fifteen times and if I’m lucky it will start to play. If I want to change chapters the app just doesn’t respond and/or force closes. My Echo doesn’t go to the dim home screen during the night anymore when I put Do Not Disturb mode on either, even though I have the correct settings. It just stays on the audible app on my screen which is too bright even though I have it set to the lowest display setting. If I click the home screen while the audiobook is playing it just reverts to the audible app screen and won’t stay on the DND home screen. I never had any issues before this update. Please fix this!.Saveferris91Version: 2.2.580942.0

✓ Is a dud softwareRing VideoDoorbell 2Pro with Alexa is a total rip off. It forces the user to follow its way or shows the highway. In this age where customers want to configure & use devices to their liking, Ring & Alexa prohibit users from doing there things. I would not have purchased the Ring Video Doorbell 2 Pro, if I had known the issues before purchase. I strongly advise users to buy other video door bells which have many flexible options than whatRing offers at very high premium..XYZAnantapurVersion: 2.2.494788.0

✓ Shopping listThis was great for the first few times but over time a long list of “completed” items sat there cluttering the screen and the only way to remove them was one at a time. It should be easier than this and probably is but it wasn’t obvious to me despite exploring a number of options..PJC - NZVersion: 2.2.498695.0

✓ Alexa dotJust started using my new Alexa Dot. I love the simplicity it creates from all the technology it incorporates. The depth of instructions are simplified using the smart app and voice recognition. Now I just need to add light dimming and my coffee machine :-).JohnnyH_NZVersion: 2.2.389238.0

✓ To The Creators Of Alexa...It isn’t much about the app, but the echo doc it’s self...I recently got an echo doc, and there is a few STUPID things about it! 1. You have to scream at the Alexa, you can’t just say it softly which is very dum, because if your like me, I listen to music at night I don’t feel like screaming at the thing just to hear some music... 2. When you ask it to do something or no just ask if a question.. It takes forever to answer, now I’m not stupid all these things are things to spy on you, your phones, laptops, iPads, etc...So yea, try to make yourself not so obvious. Stupids. AND LASTLY! The dumbest of them all.. WHY WHEN YOU TRY AND PLAY A SONG, for instance if I wanted to play peaches, it would say “You have to buy the premium.” Now I could just get the premium if I wanted to, but not everyone is able to pay what is it like 10 dollars a month, just to play some music.. not everyone is able to give money but they most likely wish they could. Thing about the people using the echo docs. All you guys care about is the money. So over all, the echo docs aren’t that great and don’t waste your money on them..Bailey's review!!Version: 2.2.410802.0

✓ Views on a theory of sanityI have three echos my son has two and my other son 1 all of family and that’s 8 feel that the menu and ease of using needs updating, the system is far to complicated as a user interface, to many times is the answer Erm I don’t know that! Or other basic things, to much American input regarding news and statistics, a more country based approach would be the first thing, then regional areas by South West North West Etc! Yes it’s fantastic what you can do, but timers and other things to do with basics are hardly eureka moments. Eg Alexa news And you receive a news based on USA? Also the names for it are limited in a way that again is frustrating, I’ve been to so many homes where they forbid you to say the word, otherwise it starts an argument or raised eyebrows that indicate all is not well. You are not the worst, Sonos takes a lot of beating and should receive more for a system that is fantastic in sound and awful in user interface..DaviddggVersion: 2.2.536503.0

✓ Wastes my money same thing didn’t workWhen I set up Sengled home lights and Alexa dot it be say don’t support it so this mean I wastes my money on same thing didn’t work NOT TO HAPPY ABOUT IT.DuffmansteveVersion: 2.2.250839.0

✓ Room for improvementThe Alexa app, for me, is only used in connection with my Kindle so that I can utilize the voice feature of Alexa to read my kindle book. The front face of the app doesn’t allow for ease of navigating between starting/stopping the playback of the book or rewinding to catch a missed sentence. Regardless of Alexa’s lack of inflection and intonation (after all, it’s not the audiobook recording of the story and truly is just the monotone of Alexa’s voice), the app glitches enough that she repeats multiple sentences within the same chapter causing me, the “reader” to be throughly confused. Fortunately, but rather time consuming and a bit frustrating, the kindle app holds the “print” version of the book for my own ease in referencing. I’ve had to go back to do that. While I’m not complaining that I actually need to read the book for comprehension purposes thanks to her “glory”, having Alexa read to you that “lives” (as in “he lives for sugar”) not be read as “lives” (as in “he took fifteen lives in the war”) is chuckle-inducing but again, frustrating. She is, of course, a computer. But, as a computer, I figured she should be smarter than that mispronunciation debacle. TL;DR: the app isn’t super user friendly for book readers; the voice/intelligence of the personification of Alexa could use some work.SmeeIsMeVersion: 2.2.427375.0

✓ Won’t work with my iTunes!My parents and I have tried multiple times and apple music won’t work! For me it says I don’t have a subscription although I do and for my parents it just won’t play.Olivia_LoweVersion: 2.2.333444.0

✓ Getting too familiarMy echo dot is a device. A thing. I want it to do my bidding. I don’t want a close and personal relationship with it. For that I have real people. Alexa, without my bidding, has taken to addressing me by name and saying “good morning (my name)” and “good evening (my name)”. How, in any one of your gods names, do I switch this ridiculous feature off? Another thing, orchestral compositions are not songs. Alexa insists they are. “Playing songs by Eric Satie” is a stupid statement when no singing is involved. And your playlists of orchestral works is woeful. Ask Alexa to play music by Satie or Liszt or Chopin and what you get is a few compositions, usually played by YouTubers rather than good soloists or orchestras, played on repeat. Many modern musicians, like Carlos Santana, recorded many tracks that are not songs. There are no words so they cannot be songs. Stop calling them songs. Alexa is a handy thing with useful devices, but please, put it in its place. It isn’t sentient..FelixstonesVersion: 2.2.592629.0

✓ App crash frequentlyThis app has everything to be great but is extremely slow and often time you have reboot it..Paulo valadaresVersion: 2.2.581276.0

✓ Very frustrating to use.Not able to find information easily. Wish this app was more user friendly..Bkiwi62Version: 2.2.496575.0

✓ Glitchy across multiple devices since update on July 22I use Wyze, geeni and tp link (Kasa) devices (plugs, smart bulbs, and cams) It seems that if I don’t create a routine immediately after the devices discoverable they tend to fall off… And in the process of the most recent iOS update in combination with the most recent Alexa update all my routines lost their association with their respective devices. and in most cases the devices did notPopulate on the “devices” screen/section of the Alexa app.I think it’s worth mentioning that the individual manufacturer provided apps did not lose their minds or forget their devices. In the future, I will be expecting compensation from the thing that steals my entire weekend away forcing me to have to review every one of my routines and in almost all cases device name, group, location, and what way I planned on using it. due diligence people! I know we live in a time of unfinished video games, but I will find something else to be in charge of remembering my devices and routines if Ms Alexa and her Amazonian App continues to be such a colossal nuisance. Dear developer please do not respond to me, I made mention of the fact that it happened to all my devices, where is complete disregard to their use or manufacture. Please just fix it.TxITmanVersion: 2.2.485407.0

✓ Adding music feature doesn’t workThere’s a glitch in the app where you cannot add your Spotify or Apple Music account. Therefore you can’t listen to decent music, and only what they offer from Amazon music..JeweleahkuoVersion: 2.2.343801.0

✓ Bart1990Hi I have been having issues with setting up Apple Music subscription through my echo dot and every time I try to activate it it’s in a different language then the rest of the app and I can’t even get it to activate because it’s not recognising that it used to work last year I have been so patient with echo but it gets really frustrating please fix this.Bart Simpson 1990Version: 2.2.580942.0

✓ Apple Music CanadaMissing Apple Music option for Canadians... still. Will pass on all updates that don’t include Apple Music..TRicK3y-&icKVersion: 2.2.270096.0

✓ ConnectionSuddenly not connecting to the wifi network it’s been connected to for a year and just won’t connect. Tried all the resetting instructions restarting etc. frustrated..DuzimanVersion: 2.2.465737.0

✓ New update messed up my devicesSince the latest update, all my to Kasa lights are unresponsive but they work in the Kasa app..DarianGDarianVersion: 2.2.454039.0

✓ Kindle Assistive ReaderI use the app primarily for the Kindle Assistive Reader function which I absolutely love. It allows me to continue enjoying my stories when I am doing things that I can’t do while physically reading. I can clean, drive, walk, and work out while listening to Alexa narrate my current kindle read. However it has major bug issues. Sometimes it will skip back in the book and reread a part of the book that was just read. It happens quite often. And it’s a pain trying to fast forward back to the spot that you were originally at, just for it to do it again some time later. And using the rewind/forward button is troubling because it doesn’t work well. It will freeze, lag or just not respond altogether. The app also doesn’t respond well to you pausing and then trying to play the audio again. Most times it will close the app while on pause, making you go back and opening the app to get back to where you were reading and 9/10 It does not continue at the spot you left it off at. I hope something can be done about this because this feature has made reading much more efficient for me ! It would me amazing if it was easier to use.CrazyYellowGurlVersion: 2.2.567998.0

✓ Device issuesI’m having to reset and readd my smart light bulbs again and again and the routines I’ve set in the past I can’t get to turn off even when I’ve deleted the routine and reset the light bulb it still comes on at the same time I had my old routine set on. I’ve put smart bulbs thought out the house and on the porch and Alexa’s in multiple rooms but when I command or question is asked in one room it answers from another Alexa device in other rooms. I have my own Alexa and account and my parents have there own so it’s connected to each of our rooms and our own devices but it’s just messed everything up when it comes to getting devices to work using Alexa commands. It’s a major hassle to set up everything they have available on the app for each person in the house hold and get the Alexa’s to respond accurately with simple commands such as “Alexa turn in the porch lights” to the point my parents stopped using their devices for anything but the weather now. I use mine a bit more but recently have had issues with Alexa no longer accepting my routine commands of lights on and lights off that I’ve been using for 2 years and now when I ask it says Alexa is not enabled, go to the app to enable yet when I got to the app everything is still connected the way it’s always been and will only let me use my phone to turn them on and off.Myrtle1821Version: 2.2.567998.0

✓ Latest upgrade causes clashes for me.Following the latest upgrade on my iPad I have lost the communication tab. It was used to drop in on my mothers echo show in her house.I will never update on my iPhone in case I lose it from that device as well. Overall we like the Alexa system and have 3 dots in the house. Update..I have just found out to drop in on my mother using video via my iPad I now have to use a voice command, however my echo dot downstairs also answers my voice command causing complete chaos. and when I went upstairs to try to drop in via voice on my iPad , both upstairs dots also answered. It doesn’t help,either to swear at Alexa 😀Very poor upgrade removing the communication button from iPads...I now have to unplug my echo dots before I can video call from my lounge..maybe I’ll go to google instead of Echo dots, that way no clashing of units on voice commands...Mike portwainVersion: 2.2.358771.0

✓ Unresponsive and uselessApp is incredibly slow, stops responding to any input every time you use it, keeps saying offline when I have wifi or 4G, freezes completely most of the time making the app literally unusable. Update: April 2017. The app is still terrible, if anything it has now got even worse. Incredibly slow jittery app, feels like you're trying to run something that requires the power of an iPhone from the future on the original iPhone. Except it doesn't look like, or provide the functionality of, an app that would require a lot of processing power. Update: October 2017. App performance has gotten slightly better but still awful. Shopping lists usually don’t work when offline. I open the app, it tries (for ages) to login. It used to (in an older version) allow you to access the lists offline. In the newest version it might about 1/10 times. But what happens most of the time is that it stops trying to connect and just asks you to sign in (even though you already were signed in), which you can’t do as you’re offline. This is a problem as the vast majority of supermarkets I go to for some reason have low to no signal. Making Alexa useless for shopping lists as I can never access them when I need to..Through Being CoolVersion: 2.2.364.1

✓ Alexa app is complete garbageI’ve been using the Alexa system for years, and love it, but have always hated, really hated, having to use the Alexa app. It’s completely unintuitive, hard to navigate, hardly ever works right and fills me with dread when I finally break down and realize I have to use it to change something. Which is what prompted me to write this review. I had to delete my NanoLeaf lights from Alexa control because Alexa would randomly turn on some horrific light pattern whenever I asked it to turn the lights on. I’d gotten in the habit of not using groups too much because if the NanoLeaf lights were in the group I referenced, bad things would happen. So I would say ‘Alexa, turn on X and turn on Y and turn on Z’ instead of ‘Alexa, turn on house’, because the NanoLeaf lights were in the ‘house’ group. Finally, I’d had enough and fired up the @#&%! Alexa app to try and remove the NanoLeaf lights from Alexa’s control and just push the light’s on/off switch myself. It took forever to figure out how to do something so simple (and I’m a software engineer). But I finally have deleted the lights from Alexa’s grasp, and had to vent my frustration by writing this review. Ahhh…I feel much better now. Thanks for reading….DemorilizedVersion: 2.2.519778.0

✓ Alexa Suddenly Stops WorkingDue to surgeries I really needed my Alexa to turn lights on and off, remind me of important tasks. My original Alexa worked flawlessly until a week ago. I tried everything and all I had was the spinning cyan circle. Fed up I switched to my mother’s dot and ordered new light bulbs. Finally got one connected and went to bed at 4am. The dot worked until six hours ago. Now this different dot has the same spinning cyan ring. The app talks to me but the dot does nothing. I have just about reached the point of throwing it out the front door. Two different dots. Two different generations of dot and both do nothing but spin a cyan ring around a dark blue ring. I am beyond frustrated. Seems that there are dozens of people out in the world having the save problem. How does one early model dot work for years then suddenly goes crazy and shuts down. Now a second dot worked for a few hours and now it is a nonstop spinning cyan ring. doing the same thing…and yes it is connected to the wifi/ internet. It works in the app but the actual dot is a paper weight. I have nothing good to review report on Alexa.Bonita-62Version: 2.2.572798.0

✓ My address7 times I have tried Alexa App to record my home address properly and it doesn’t. Therefore is very hard to access anything. Very disappointed..Katinka3333Version: 2.2.309845.0

✓ Stop fiddling around with the appWhat is it you keep fiddling around with the app and making it worse the layout was fine before and for some reason you have lost all my rooms. I can’t even now go on and adjust my echo devices without going for about five menus when it was on the main menu before straight away on the original set up, I think there are a lot of people that have just got new jobs in there and look like they are doing things to make them look like they’re worth getting paid for what they are doing. They need to put back and revert the whole app the way it was before. You are making it a lot more complicated just to do simple things why are my favourites on there and not my rooms most of the favourites on there aren’t my favourites..German powerVersion: 2.2.581276.0

✓ Terrible appNot only is Alexa a pretty bad product - amazon should really learn from apple - but the app is even worse. I can’t believe a company with such capabilities as Amazon can develop something with such poor user experience. Nothing is intuitive, it’s difficult to find the menu section you are looking for, you try typing in a question or word as part of your search to get where you need to and the answer you get is “hmm… i don’t know this one”. How can you not know where your menu or settings are??.GainabVersion: 2.2.471115.0

✓ Latest Update Breaks Smart Plug FunctionalitySince updating to the latest version my Alexa app now no longer “sees” the 7 smart plugs I have round the house, instead displaying a read exclamation mark in a red circle by each one and showing them as “device unresponsive” if you look at their info. However, you can still turn them on and off, you just can’t see what’s in use or get any info about them anymore. Device with Alexa App and smart plugs are ALL on the SAME WiFi network. The Alex app now also no longer displays the echo device that is playing Music any more, when the app first opens. This would allow me to pause or restart the music. Now I have to go and talk to the Echo device. My son uses it to help him get to sleep by playing Classic FM and I used to be able to stop playback from the app from downstairs. Now I actually have to go upstairs and talk to the device in his room to switch off the playback once he’s asleep..BangBunnyVersion: 2.2.485084.0

✓ Alexa ain’t what she used to beI have had anEcho and Echo Dot since Dec 2016. It worked great to turn lights on/off. Way too many updates in last 2 years. the fact that you have to unplug the devices after an update—don’t remember any instructions to that effect—maybe Alexa could send a notification. I have a smart plug connected and it worked seamlessly for about a year. Then the Kasa app started sending updates and Alexa needed updates too. It’s now an unreliable mess. Got used to playing The Daily podcast or music for 30 Min at night. It sometimes works. It repeats the specific command and then goes dead. Sometimes several minutes later podcast or music will start which wakes me up. She says “sorry, I’m having trouble finding music etc.” I almost bought 5 more plugs for up lights on plants. Glad I didn’t. It would be a nightmare to keep them all working, plugging/ unplugging. It would be nice to know what’s in the updates, but they don’t want us to know because I just want Alexa 1.0. I’m seriously considering dumping the smart plug and just buying a new light timer. Alexa was wonderful but when she’s not working she’s not worth the trouble..C1349Version: 2.2.445802.0

✓ No Apple MusicSorry only in the US...After buying two and waiting for the launch date, nothing. After a reading few more articles, found out that Canadian’s don’t count. I understand if it was Apple’s fault, we’re used to that, but right before Christmas Amazon was the company pumping it up..Moondog64Version: 2.2.250839.0

✓ SlowVery sluggish app..CaramelorbVersion: 2.2.581276.0

✓ A duplicate device every time! Frustrating for those with a lot of Smart DevicesThe app would be great if there were more control over the items you have connected. Every time I open the app it’s discovered the same devices again. I have duplicates and triples of just about every device. I’m aware of why it’s happening, but there’s no way to stop it from happening. There’s no way to hide devices and getting rid of items is painfully slow and tedious. In the end it’s not even worth it because the next time you run the app it will just re-discover all of the devices that you just spent hours deleting. Also, there’s no easy way to distinguish which of the multiples are the devices you’ve actually set up for routines or rooms. Essentially you have to turn things on and off to see which ones respond before you can determine the ones that need to be removed. Not like it matters though because of the aforementioned comment about them just coming back. I love Alexa, but there needs to be a better way to manage devices and for Christ’s sake please give us a way to do away with all of these duplicates!!!! I’m tired of having to spend hours re-doing my entire smart home. Maybe stop pushing out all of these new devices and work on your app infrastructure. As of right now your devices are smart but your app is clearly the kid in class who just doesn’t get it..ClamsterdamVersion: 2.2.422181.0

✓ AlexaThe problem is me I’m trying to put the time to 12 hours like am and pm. Th time and date is somehow shrunk so I can’t really see it I don’t use it much but those and my photos are important so I can’t really follow what has happened..UnicornsmineVersion: 2.2.575623.0

✓ Apple Music still unavailableApple Music still not available on Alexa in Canada! Why only in the US?.StillWaiting1Version: 2.2.264205.0

✓ Slow, doesn’t follow standard iOS App functionalityWhat a disappointment my Echo Dot has been. It routinely forgets my Hue lights and my Sensibo air conditioning controls, meaning I have to go into this clunky App to re-add them as devices. Would love to get rid of the Echo Dot but unfortunately there’s no Siri/HomeKit support for my air conditioning..BenjipVersion: 2.2.264205.0

✓ Not User FriendlyI would expect this app to have more options and to be much more user friendly. Reading a Kindle e-book for example, this should be much more developed than it is. If you are going to offer reading an e-book, why not make it like other audio reading apps? It’s so primitive and difficult to use. Just finding a kindle book is ridiculous, you can’t even use a search feature to find a book, you have to scroll and scroll until you find it in the library and if the library is huge that can take some time. Also the playing app has almost no features at all. If you are listening to an e-book and are distracted for some reason trying to go back and find where you left off is impossible. The 30 second skip ahead or go back buttons don’t even work properly. I could hit the 30 second skip ahead and end up going backwards 30 seconds instead and there isn’t a scrubbing bar that allows you to scrub ahead or go back quickly. Why is there not a bookmark where you can mark where you left off or an important passage to find at a later time? These are very standard options on other reading and audio platforms. I appreciate having the option for Alexa to read a book but it would be really great if it could be up to the standard of other audio apps..Ring-a-ling Spoutin' a SingVersion: 2.2.503156.0

✓ No way to connectI hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop. The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either..BubbapotemVersion: 2.2.237800.0

✓ It’s okI like how you can announce 📣 stuff to my sister and brother I announce like your a slowpoke or come upstairs 😂 anyway what I don’t like is Alexa doesn’t answer some of your questions and you can at least make it so it sounds like she cares you know 😭😭😭and I don’t like how hard it is to turn off the music 🎵 or when you say Alexa she answers which I definitely don’t like because doesn’t that means she is listening to everything you say 😲this app needs to get fixed and also make it more kid proof I really am asking you fox this!!!!! And I love how you can text Alexa and play games with her I really this app but there was a bad word in one of the songs…… I like how you can text people and invite them on Alexa this is a great app!!! Ps sorry this is so long one more thing before I actually leave I promise I will lol 😂 i don’t like how you can only text Alexa when you say her name she just says sorry piper you can’t get in that’s super annoying and weird! Bye thank you for taking the time to read this bye!!!!!.Ice if rightVersion: 2.2.566056.0

✓ Configuration difficileDifficile à configurer et à connecter aux appareils Blink.Jkj1982Version: 2.2.581276.0

✓ Language messed upApp is a joke now after the recent update claiming to bring in ability to talk to alexa on the app by pressing the alexa button. The language suddenly has changed to Japanese. It can't understand English and only responds back on Japanese. Please enable English (Australia) developers. Don't you do basic user testing before deploying a feature like this. So many others have posted the same issue and I am hoping someone takes notice and fixes this asap..Shashi_S.Version: 2.2.216514.0

✓ OopsI met to put two stars but give Siri -2 stars. Some kind of offline directories to store functions, previous commands, questions with results in mostly a text format a img file and/or but not limited to PDFs or a simpler way or combo all to zipped but there is a way better way. An A.I assistant should be able to help when you need it. I can google stuff also so when I am in a area or structure that kills signal the A.I becomes to me an alarm clock that is triggered but a word not an automaton that can actually assist me when and where ever. Even a start is an offline “q&a” storage to help user stop relooking up already acquire knowledge and simply say you already know that is there another way you would like to learn it... I barely understand why Siri is even on my phone or devices. Alexa should have a complete offline version that communicates to cloud base Alexa as it would to us. Alexa does a great job getting to know people but that shouldn’t be a big deal I walk in to an office I don’t ask the secretary if you want to be my friend no it’s our job but Alexa could be more of a friend that way later.T BehaveVersion: 2.2.415551.0

✓ Slow, overly complex user interfaceThe Alexa app has grown over the years to the point where I now dread opening it. It takes longer to open this app than any other that I use, and once open it takes a number of taps to get to whatever screen/feature I want to get to. In particular, the shopping list feature is infuriating. We use this feature regularly with our Echo devices and we have four lists for various stores we shop at. While shopping, I am forced to re-navigate to the list I want because every time my phone goes to sleep and I re-open the app it returns to the home screen. It is pretty obvious that the developers (or at least their managers) do not use this app. I would love to see this app broken up into lightweight single-purpose apps that are well-designed for performance and user experience, because I have similar issues with things like device control - turning on and off lights should be easier with the app than getting up and flicking a switch, but it is not. This customer is not delighted….RiyadthVersion: 2.2.556530.0

✓ Needs Help. No real control that matters.It would be good if I could do a few things. 1- have a silent mode for the Alexa devices that can be accessed through the app. This would turn off all acknowledgement sounds the Alexa devices make so whatever is requested through the app can simply happen instead of an alarm happening at a loud volume in a dark room with a baby asleep. This wakes the baby regularly. Simply because of a ding sound. Stupid issue that should be removable. 2-I need to be able to set certain sounds on repeat through the app rather than the clunky voice commands that want to argue with you at 2am when the rain sound randomly decides to cut off. Every. Night. 3-have a sound compression or something that can balance the sounds and music that is approved for use in the skills store. For instance rain sounds by sleep jar is significantly louder and fuller than ever other rain sound skill. Wouldn’t be an issue if sleep jar’s rain sound would last through the night. Instead I am stuck setting up two separate devices to creat the rain sound I need for the entire night. When sleep jar goes off the other is on substantially softer. Give us control over our devices. Make loop sounds that are actually well made loops instead of a fade out/in ever few hours. This stuff makes me want to switch to another device type. Maybe google can have less issues..CodfiddleVersion: 2.2.422194.0

✓ Stressful to UseThere is an endless amount of potential within the Alexa ecosystem, however, the Alexa app is extremely stressful to use. The layout is so convoluted, I forget where I am within the app because every screen looks so similar. Things are more difficult to do and find than they should be. If you can find them, many of the skills do not do what they advertise, including account linking which is really necessary to make Alexa valuable. I had not been in the app in a while and I tried to do several tasks including add photos to a screensaver, link a utility bill to Alexa’s Bill Planner, pair my remote with my echo dot, update my news sources on my Flash Briefing and simply find the skills list. In the end, I stumbled upon the skills list but couldn’t find it again when I needed it, could NOT link my utility bill, could not pair my remote and the only task I was able to accomplish was updating my flash briefing. I really didn’t belief all the 1 and 2 star skill reviews but I really should have. This is just a really difficult app to use for some reason. I just found myself getting really excited about what Alexa should be able to do but disappointed time and again when I couldn’t accomplish anything. This is a really stressful app that apparently I need to revisit years from now because it’s not close to delivering on its promise..Bradh02Version: 2.2.504621.0

✓ Mediocre at BestI use Alexa mostly to listen to radio stations where I used to live although I also use the device to control some lights. It glitches and annoys me almost every day. I will turn a light off using the app and 5 minutes later it turns back on, or the reverse, turn a light on only to have it turn off while reading 5 minutes later. While listening to IHeart radio or TuneIn, the device shuts off at least twice a week for no reason. Then when I try to get it to play again I get “no supported devices available”. Nothing wrong with internet connectivity. Then inevitably when it comes back on I get another 3 commercials jammed down my throat before music plays again. Makes me think it’s a ploy to force more ads. My favorite is when a commercial is inserted while a song is playing. Guess what? I won’t patronize any of those businesses. I keep track. There are enough of the same 10 ads over and over during actual commercial breaks. Half of these are now in Spanish, btw. Wasted advertising dollars anyone?.Nancy-GVersion: 2.2.540769.0

✓ Frequently stopsI have my Alexa echo for three years. In the past month whenever it is asked to play the radio it does so for a few minutes then stops. I am unable to find a fix for this annoying issue..No echoesVersion: 2.2.529387.0

✓ Slow and Echo software issuesSo I know that this is supposed to be a review about the app and although I have much to say about it, that isn’t the only problem I’m facing! I tried to report a software issue with the Echo only to have my Echo automatically replaced (which due to the nature of the issue, that wasn’t going to solve it). If you accidentally say the words ‘Alexa, set a RECURRING alarm for weekdays at 7am’ the alarm will continue to sound no matter how much you try to stop it (even turning off / on the Echo at the wall doesn’t help!). It also doesn’t allow you to cancel the alarm in the app as it continuously turns itself back on! If you also say the phrase ‘Alexa, set a 7am weekday alarm’ it will set a RECURRING alarm. You have to say ‘Alexa, set a weekday alarm for 7am’ in order to have a functioning alarm. It would be great if this could be sorted :).Crüe girlVersion: 2.2.200196.0

✓ Horrible support for visually impairedI have called and emailed multiple times for the glitches with the visually impaired features over the past year with no support or improvements. When using the visually impaired feature to have Alexa read a purchased kindle audiobook to you, it keeps skipping back and replaying passages every 5-10 minutes, making the feature completely useless. Will be using Google Home going forward. I would have hoped the company cared more for its visually impaired users, given the nature of the technology.Taryn123456789Version: 2.2.581276.0

✓ InternetWould be nice if you could tell your alexa or echo or whatever device you are using to stop or to do something when you don't have internet. It would also be convenient if your alarm going off wasn't entirely dependent on the Internet connection being good. Another problem is that the alarm will go off but my internet connection isn't the greatest and so i cant actually turn off my alarm. Im really sick and tired of this because when i wake up and tell my echo to shut up I expect it to be quiet especially since at that point I've just woken up. Its gotten to the point I've almost just wanted to get rid of the stupid thing entirely. Make the stupid app able to change things on your echo or alexa when the alexa isn't on too. If you have linked the device and say it isn't connected to internet, if you try to change a setting it denies access when it should let you change it and update settings later but like i also said it shouldn't be so reliant on internet which is why I left a one star because your app and your product is terrible and nothing has any good quality of life value because nothing to do with any of it is straightforward or simple so fix your stuff and stop being lazy..Prometheus71Version: 2.2.517044.0

✓ Drop in not working anymoreRecent updates have rendered this feature unusable. Got an Amazon Echo Show 8 for my 97 year old grandmother who is living in a LT home. This was allowing us to communicate with her until recently when Drop in just stopped working. Troubleshooted the hell out of it and have concluded it is a bug or bad software update. Thanks for nothing Amazon..IcecanadianVersion: 2.2.353608.0

✓ Alexa friendly; app not so muchI don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive..Cadenza2Version: 2.2.318557.0

✓ Slow & Can’t Utilize Many FeaturesThis app takes forever to load, but I’m willing to accept this could partially be due to my older phone. However, I can’t fully utilize so many of the “features” in the app. For iHeartRadio, there’s no option to log in using Facebook through the Alexa app, so I’d have to create a brand new account to listen to podcasts and music stations through my Echo Dot. I couldn’t properly finish creating my Food Network Kitchen profile in the Alexa app, nor would it finish letting me log in successfully. I couldn’t even save my home address, work address, or the address for basically anything else through the app. I gave up trying to see what else I could do in the app for now because I got so frustrated with all these features I apparently have but cannot use. Please have your developers go thoroughly through the app to fix these bugs and others I’m sure they are to find. Other than that, I’ve discovered much I can use my Dot for using this app, and there are features that do properly work (for now), which is why I felt to rate 3 stars instead of 1 or 2..Jordan_GirlonFireVersion: 2.2.326868.0

✓ Annoying glitches with the shopping functionI use this app all the time when shopping in the supermarket. It’s a great feature, being able to create a shopping list on your phone and then delete each item as you purchase it. However one of the more recent updates has made it annoying to use. When you add an item to the list, a blue bar comes down from the top saying “item added to list”. This bar covers up the word “done” so you are not able to immediately access your shopping list by clicking on the word “done”. You have to wait until the blue bar disappears. This may not seem a big problem but when you are in a rush to do your shopping this issue is very irritating. Please change the lay out of the shopping feature so that the word “done” is not hidden and you are able to click on it immediately to be able to access the shopping list. If it wasn’t for this annoying glitch I would be giving the app 5 stars.Frustrated from.....Version: 2.2.443062.0

✓ Discrimination.So I don’t understand why Canada is constantly discriminated against. We pay the same money but get less product and features. All of the skills I want and pay for are not available in Canada. So we are paying so the US can have apps. This is not fair. Charge less in Canada until you get the skills working here. It’s not like they don’t work. This is systematically deleting and excluding us. Don’t tell me it’s a license issue. It’s the same thing everywhere. If you want it to work you will solve the red tape issues. Get apps to work in Canada. We pay for this the same as they pay in the US but we get screwd.Aaagsbhxhjdw htVersion: 2.2.307017.0

✓ Everything you don't want in an appLaggy and slow mixed together with frequently crashing- this app is a nightmare! I don't understand as Alexa is so great, yet she's totally let down by this b-grade app. Skills search is disappointing, and awkward: you scroll through acres of results and after you've looked at one and go back you're returned to the top of your search result list- ridiculous! Also: please make Skills searchable the language they're available in, or add more filters so I can easily find german Skills as an expat in Australia. I'm sure there are others who would find this extremely useful!.UnikatHKVersion: 2.2.250839.0

✓ Doesn’t accept question of the day answersThis has been a source of great frustration over the last few months. Alexa has not been accepting the answers given to questions on Question of the Day. When I check the app for activity I can see that she has heard the answer I would like to give but doesn’t take it as an answer, instead Alexa just repeats the question before eventually acting like you haven’t given an answer or the answer was wrong despite her then reading back the exact answer you gave after telling you you’re wrong. Sometimes all is well, usually when you get the answer wrong, but she also gets things like timers and reminders wrong despite the app activity showing she heard it correctly. Customers services have a team for this and all they suggested was turning off my phone because that can cause the issue. Lost 9 points today because Alexa would not accept an answer. We repeated the answer 6 times using different ways of answering and none were accepted..Bazza83Version: 2.2.496575.0

✓ Poor Bluetooth Quality ConnectivityI have an Echo speaker which is excellent in terms of sound quality and integration for music streaming via wi-fi connectivity. However, when using Bluetooth to stream my own music collection from my iPhone Music app playlists then things aren't so good. There is sound volume and quality degradation that cannot go unnoticed. There are also noticeable noise conflicts if both the Alexa app and the apple Music app are open. Why would one need both apps open? Well, Alexa would be used to adjust the otherwise very poor and low volume for the music being played via the Music app. When you close down the Music app and revert back to Alexa streaming via wi-fi, Alexa does not adjust the volume down resulting in a "deafening" experience. In summary, Alexa works well for wi-fi streaming but the connectivity for streaming via Bluetooth is very poor..Apollo ProjectsVersion: 2.2.575623.0

✓ No Apple Music SupportI purchased an Amazon Echo over its competitors in December because of the announcement that there would be Apple Music support within the app. While you can connect your phone via Bluetooth, you still can’t use Alexa voice commands to play your music with the service. I’m rating this app 1 star because of Amazon’s misleading promotion of the service coming to its devices. While it’s currently available in the US, nearly three months later it still isn’t in Canada. Amazon needs to at least announce a release date..Wasp14Version: 2.2.259842.0

✓ Problème de routineRoutine n’obéissent pas a la voix. Lors de l’appel de la routine, alexa est incapable de faire le lien avec la routine et ce mm si le mot de la routine est bien compris. Alexa va donner la définition du mot, ou mm faire jouer une chanson ayant ce mot. Très très irritant.CoagulVersion: 2.2.548660.0

✓ Too slow and old setupI have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps..LisbethLoftVersion: 2.2.233205.0

✓ Accessibility with the VoiceOver on iPhoneI am finding that many of the headings in the Alexa app do not indicate whether they are buttons some of the graphics are not labelled so overall it is tedious to Wade wonders way through.Rbh 53Version: 2.2.490702.0

✓ Will not control lights, etc etc etc‼️‼️‼️None of my updated and most recent Alexa echos will keep connection to my lights. I have done everything correctly as advised by customer service tech people, they don’t know what the reason is‼️‼️‼️ I never ever get a text/sms message about my deliveries now, not for a long time, I always used to, I should still get one, tech guys again not understanding why not as I’ve done my part correctly! There are now so very many issues with things stopping working it is just ridiculous‼️ who write the software that is supposed to be “ALEXA” I don’t know, but I do know they should stick to their day job, as this one is obviously a hobby which they are flaming useless at! And with every new update another pile of,problems, ‼️‼️ DEAR TECHNICAL DEPARTMENT JUST DO YOUR JOBS CORRECTLY AND DOUBLE/TRIPLE CHECK EVERYTHING IS WORKING CORRECTLY BEFORE YOU UNLEASH EVER MORE TROUBLE FOR US CUSTOMERS‼️ pretty please‼️.MrspippieVersion: 2.2.536317.0

✓ Great hardware let down by a poor appAlthough the Echo’s I have run generally flawlessly, I find the app really slow in responding to commands, especially when manufacturer’s app’s run instantly on the likes of smart switches and plugs. There is always a considerable delay when I use the alexa app. I also find the app difficult to use. For instance if I set numerous actions, in a routine. I.e turn light on, wait 5 mins, turn light off. Instead it’ll set them as turn light off, turn light on, wait 5 mins. Why doesn’t it put them in the order I set them up? Even when I try to sort them in the correct order, I have to figure out what sort of press is going to get the action moving. Sometimes it’s a hard press, sometimes it’s a soft press, sometimes the two lines on the right hand side work, sometimes they don’t. It’s such a let down for an app that should run effortlessly..-wont let me send -/Version: 2.2.308706.0

✓ Learn to listenHaving been given Alexa /Echo Dot for Christmas- I was under the impression that it must be the best thing since sliced bread as it has sold millions. However, having used it for the past six months or so, it doesn’t seem to have worked as consistently as I would have hoped …. for example …. ask it to play a specific tune … sometimes it does …. sometimes it plays something completely random. Ask it ‘what’s the latest news’ (which I have been doing everyday for the past few months (which has worked every time) … and then today it doesn’t seem to understand my request. Generally speaking …. when it works it’s fine (even useful) …. but when it’s having problems …. it’s just not meeting the mark (expectations)..G.D.L.😃Version: 2.2.544004.0

✓ Updated to the latest and it still freezes on my iPhone XI was glad to see the update for my phone, but I’m still unable to use it once it’s opened. The screen becomes unresponsive before crashing..HinzwipVersion: 2.2.213531.0

✓ Multi room set upMulti-room music is awesome when it works. However it keeps failing and one has to keep reinstalling the group and adding the speakers. I’m sure this is a software update but it’s very frustrating. You do need to make sure all your devices are on the same wifi network and are all online but even when they are it continues to fail to play on all speakers..Little_gizmoVersion: 2.2.485407.0

✓ Need access to my recipesI find that recipes and items saved in my echo device are not accessible on the app..VH StudioVersion: 2.2.521898.0

✓ NightmareI’ve been using the dot for a few years and it was always easy to reconnect to wifi if it dropped out. Now it won’t do it. I bought my sister one and we spent hours trying to connect that without success. I don’t know why you make it SO complicated. We’re not all compute needs. I would NEVER recommend this device to anyone. It’s just Too complicated. Why you’ve changed ot a don’t know..FW alexaVersion: 2.2.487752.0

✓ Device settings not showing for Echo PlusWhen I click on my device settings for my Echo Plus they appear for a split second and then the screen is blank. The device settings for my other echos and devices work fine. I’ve tried turning the plus on a off and it otherwise works fine so just wondering if it’s a glitch with the latest app update that I did today? UPDATE - So I eventually deleted and reinstalled the app and I could finally get into my (now reset) device settings until I went to setup my DND schedule again and it blank screened me again. Logging out and back into the app works but the glitch seems to have something to do with the DND schedule as it also happened with my other echo as well..Poida3Version: 2.2.302117.0

✓ Somewhat decentI’ve had my Alexa since December 2019. It used to be amazing to use. But now, sometimes when I’m connected to internet it says it’s not and takes ages to load. There’s other times where I’ll ask it to stop playing music and it just won’t listen so I have to unplug the whole thing. I recently got a new phone and had to log in to my Alexa account on my new phone. But I forgot the password. I went to reset it and it made me a whole new account which then my dad is now paying an extra £11 a month than he should because it’s paying for two accounts!! The app is so confusing to navigate and also keeps logging me out so I keep having to set everything up again. It’s just getting worse..BabearihVersion: 2.2.408756.0

✓ A problem from 2020 still plagues this appTried to reconfigure my dot so opened the Alexa app. It went to a blank screen. Shut down the iPad and tried again. Showing a blank screen. Uninstalled the App and Reinstalled and it does the same thing. Did a quick search and this has been happening since 2020. How does the richest dude in the world have an app thats had the same problem for a year. Too busy trying to beat Branson to near space? Crappy app means the dot device is purely decorative..JimakaziVersion: 2.2.424405.0

Amazon Alexa works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Amazon Alexa.