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Canon Camera Connect App Complaints & User Negative Comments 2024
Canon Camera Connect app received 202 complaints, negative comments and reviews by users. Have you ever had a bad experience using Canon Camera Connect? Can you share your negative thoughts about canon camera connect?
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Canon Camera Connect for Negative User Reviews
✓ Used to work fineThis app used to work great. However, recent updates have made it impossible to connect to. Have tried every suggestion I’ve read on forums to resolve the issue but I still cannot connect. I think I will just download a different app..Version: 3.1.1
✓ This app needs fixing.The amount of hatred and annoyance I have for this app is insane. It doesn’t connect the phone to the camera and it never works. If and when it works it’s fine but that’s very rare. It takes forever to connect and I don’t think it’s a problem with my camera or my phone since they both work fine and it’s definitely to do with the app. Unfortunately it is the only way I can get photos from my camera to my phone but this app needs fixing..Version: 3.1.1
✓ Doesn’t work anymore after the recent updateThis app worked SUPER well and fast……until they did an update this year. Now it won’t work at all. Occasionally, it will connect but after like half an hour of going back and forth. Once you finally get it to connect to your camera, it won’t connect anymore unless you delete ALL your previous settings and spend another who knows how long trying to get it to connect again. After whatever update they did, it’s completely useless. Terrible. Canon, you need to fix this!!!!!!!!.Version: 3.1.10
✓ So bad the performanceAt the beginning the connection was good! Not hardly I can’t connect my camera to the app! I always have to use my usb line to download the pictures!.Version: 3.1.10
✓ Problems with ConnectionI feel like every time I go to connect my camera to my phone, it will be connected for about three seconds before it disconnects. Sometimes I won’t even be able to find the camera on the phone, it’s really frustrating. When it does connect though saving the photos can be a problem too, it would be nice to be able to do things outside of the app while they are being transferred. I haven’t been able to save 300+ photos cause I keep on getting mad cause the app wouldn’t stay connected. When the app does what it’s supposed it’s a good app, but they just need to work on ease of connection..Version: 3.1.10
✓ Disappointed, needs improvementOnce the camera is off, the app no longer works, your unable to see your images. You can only save one photo at a time to your phone, there isn’t a way to save more at once, very time consuming. Each time camera is on and you want to use the app you need to set it up again, it doesn’t remember automatically. You can only use it with wifi so once I’m on remote holiday I won’t be able to use it?? Many improvements required still...I don’t normally place any reviews but I want to be able to use this app in a much better professional way. Thanks.Version: 2.3.20
✓ Cant register cameraCan no longer get photos to mobile since it wont let me register my camera. Really annoyed. Dont fix what isnt broken..Version: 3.1.1
✓ Put the shutter button back on the right!I shoot real estate all day every day with an iPad mini on a strap, in landscape orientation - have been for years- and suddenly the shutter button is no longer where my thumb naturally lands on the right of the screen. Not to mention with it at the bottom, there is now just empty wasted space and if you show the camera controls, the preview image is even smaller. Please fix asap or at least add an option to use the old interface..Version: 3.1.1
✓ Too laggy for selfies! g9x mk2I don’t understand why it’s so laggy to use the phone as a viewfinder for the camera! I wouldn’t mind connecting the phone and camera with a cable to fix this issue since it is unusable for getting group photos without the help of a stranger. Also, not all the camera features seem to work when the app is being used to control the camera, which is disappointing. I feel like the app has so much potential to enhance the usability of the camera but it just fails :/ As a software engineer, it feels like the app was developed completely independently from the camera hardware..Version: 3.1.1
✓ Buy an SD reader instead!!!!!Since the new update I it won’t work for me. I’ve used it for years no problem and now it won’t connect to my camera. I used to just connect to my cameras wifi and download that way was so easy not any more. App is useless now!!!.Version: 3.1.10
✓ No longer working for meThis app used to connect seamlessly with both my iPhone and iPad. Now, I have a new iPhone and iPad and this app isn’t working properly. I do not see where there is an updated app, it is the same as before. When I choose to transfer images from the camera to my iPhone 15 Pro Max and iPad, the screen comes up on my phone and pad without images so I cannot choose the photos that I’m trying to transfer. I’ve looked on Canon’s site to try and troubleshoot to no avail. Please help!.Version: 3.1.10
✓ UpdateI think this App needs an update. Instead of letting me download all the photos from the day, it just keeps spinning like it’s loading and it’s been doing this for days..Version: 3.1.10
✓ HorribleTerrible.Version: 3.1.10
✓ Good for remote shooting but connecting is painfulThe software is good at taking images without touching the camera but connecting to devices is a little hit and miss. Import to phone facility is good.Version: 3.1.1
✓ App won’t register my cameraEver since the new update, the app won’t register my EOS 80d. 😡😤 Have tried everything !! Can u guys fix this! I’m going to try another app and see if it works better than this crappy app..Version: 3.1.1
✓ Broken app - so frustratingThis app used to be great and work fine for getting photos off of your camera but it’s not worked properly for a while now. just doesn’t register that my camera is connected and then instantly disconnects, even after trying over and over..Version: 3.1.10
✓ The worst.My god what a horrible app. Complete garbage..Version: 3.1.10
✓ NO LONGER WORKS! Useless app!!Completely useless app now that it no longer works at all!! I used this app for years. But since I got a new phone last year, i can’t register my camera on the app. It simply does nothing after the connect to wifi screen! It says I’m connected to the camera’s access point, but there’s nothing to press to continue to register it. WORTHLESS. I guess I’ll be switching permanently from Canon to Nikon since their app still works just fine..Version: 3.1.10
✓ I will give 5 stars after the app is fixedSeems like everyone is having a problem connecting their g7xii to their phones when previously we’ve been able to for a really long time. Most of us have already refreshed, reinstalled, and have tried over and over countless times to connect through wifi connection from camera - app - and iPhone. It’s not fun!!!! Please fix asap!!!.Version: 3.1.10
✓ Works (just) but not intuitive or fastHave just set up a new camera and with a reasonable understanding of WiFi / network setup I was able to get the direct connection to an iPhone to work. The usability is poor as you need to switch your phone to the camera’s WiFi network and you can’t use a WiFi internet connection at the same time. The iPhone defects lack of internet connectivity via WiFi after a while and then you get an alert offering to activate connection via the phones cellular data signal instead. Reconnecting the camera the next time you use it is not automated and requires repeating some of the same steps as when you first set it up. Automating it via Bluetooth would have been much better, and possibly a single button synchronisation option to transfer new photos (what I really would have preferred!). Once the app is connected, you can select photos to import (very slow transfer) and also use the iPhone as a remote viewfinder with limited camera control. That part is a good option to have. Photo transfer is probably much easier using any of the following: a wired connection to a computer, an SD card reader, or WiFi uploading via the Canon online service. You’re stuck with this app unless you use these options..Version: 2.6.0
✓ Connection issuesEver since the new update I haven't been able to connect my 1300d which is annoying as I used this feature every day to transfer photos please fix!!!.Version: 2.0.10
✓ Can No Longer ConnectI have the Canon PowerShot SX620HS. I used to be able to connect my iPhone with no problems in the past. I’ve had to re-register the camera because of the updates and now I can t even get past the registration process because it will not recognize my phone even when they are connected to my WiFi. So the app has become absolutely useless. I can’t really use the app anymore. The updates really screwed everything up! Please fix ASAP!.Version: 3.1.10
✓ CrashesUpdated to new app and it now crashes constantly and returns to home screen..Version: 2.0.10
✓ Worked fine until updateThe app worked fine until I updated it and then once I connect my camera and try to look at photos the app just crashes.Version: 2.0.11
✓ Somewhat unstable at timesThis app works well when it works, but I’ve had it fail to connect vis Bluetooth repeatedly. I’ve also regularly experienced connecting to my network successfully, only to have it fail when I select photos to import into my phone. A second attempt to join my network and import photos usually works (except for today). Bluetooth is enabled on my iphone (IOS 15.7.3) and the phone connects to the camera, however the Camera Connect app can’t seem to connect via Bluetooth. I’ve tried unpairing the camera and phone, then re-pairing. Clearing wi-fi and bluetooth settings on the camera. All sorts of recommended fixes. But the only thing that works for me is to delete the app entirely, then re-download and install, followed by re-registering and re-pairing. This is annoying, frustrating and time-wasting. Please work on the stability of your app. It is a good app but it needs to be more stable. I know that Canon makes great cameras but a great app to go with it would be really great..Version: 3.0.10
✓ Not continuously updating GPS CoordinatesOngoing issue with GPS Continuously updating with each new location/photoshoot. This is incredibly frustrating as I need to manually adjust the location of photos by copying the coordinates from the map application and pasting them into the photo/photos location. It seems to only mark the coordinates for the first time the app is activated with gps on. I hope the app can be updated to correct this major frustration..Version: 3.1.20
✓ New Problems After Update.I’ve been using this app for a few years now and would always have given it 5 stars however, since updating the app I’ve had the following problem. When I connect my phone to my camera, the app connects and then within a few seconds, disconnects from my camera. I must have tried this 100+ times and it’s still doing it. My phone is up to date and there are no problems with my camera. The app worked fine as it was so why change it. I’m sure many other users will be having the same problem..Version: 3.1.10
✓ Can’t and won’t connectFor the past year I’ve had constant issues connecting. Always deleting the app, then setting up my camera to the wifi, connecting my iPad and phone to the app, now will connect, but will not let me view my photos. I have tried buying a new sd card also, still will not connect..Version: 3.1.10
✓ Pairing issuesI never usually write reviews but I felt the need to as it requires MAJOR improvement. The concept is great but everytime i used the app it takes about 1.5h to pair my devices. Literally NO EXAGGERATION. This time around I couldn’t even pair at all. However once you connect it’s fairly easy to use. Hope they fix this issue soon cause it’s super cool app..Version: 3.1.1
✓ Not workingThe App only ever worked on one phone. Now it won't work on any phone for me. I've used it for a long time, the wifi connects then won't bring up the options. Just a note at the bottom saying "operate camera to establish connection".Version: 1.3.10
✓ Not workingUnable to connect device after many attempts. Please fix and update. Very frustrating😖.Version: 1.2.10
✓ Stopped working all of a suddenI have an 800D, and my phone can connect to my camera’s wifi just fine, but when I start the app my camera won’t recognise that the app is running. I don’t have a way to see if this happens with any other device, but it is unfortunate that it stopped working all of a sudden..Version: 2.3.11
✓ Fonctionne très malDéconnecte souvent .Je dois recommencer plusieurs fois avant de voir les photos..Version: 3.1.10
✓ Won’t work with IOS 13The app won’t work with IOS 13. I tried it with an old iPhone with IOS 12.3.1 and it worked. Have only used it for a couple of days now and so far haven’t had any issues..Version: 2.5.10
✓ Just OKGreat when it connects. It’s connecting that is the major problem.Version: 3.1.10
✓ Probably the Worst App Ever WrittenIt’s beyond me how such a piece of garbage was allowed out. I mean, how hard can it be to connect iPad to camera? Well, for Canon the answer is very hard thanks to an utterly illogical sequence of inputs. And one would think that, once you have managed to connect (no idea how; it just sort of happened), connecting the next time would be easy. But no, of course not. This is Canon, after all. Anyway, the camera’s SSID appears on the iPad - 10 points - but then you’re asked for a password. Somewhere in the chaotic process passwords had appeared but they changed with every attempt (they looked like OTPs). , no matter how hard I tried I could not find the thing nor could I reconnect. So I gave up, put my Bose headphones on - instant connection - and listened to music instead..Version: 2.4.10
✓ Doesn't give an option for Raw/JPEGI'm shooting in both Raw and JPEG and when I choose the photo from the app, it only gives me RAW files to choose from. Not really ideal to use when uploading to social media. File is too large and gets compressed too much..Version: 1.2.30
✓ This app confuses me but it does try not toAbove.Version: 3.1.1
✓ App featuresWould be better if they add it to apple watch too.Version: 3.1.1
✓ Connection issuesOnly gave it 3 stars as you usually have to go through the connection process twice before it will download the photos from the camera.Version: 3.1.1
✓ Don’t recommendThe app literally does not work. I have tried multiple times and when it finally is ready to connect it does nothing. The Wi-Fi is correct but it just sits there and does nothing. Like I don’t understand the good reviews because my camera won’t even connect to the app let alone download anything. I had the app before but deleted it because it wasn’t working thought I would try again but I guess that was just a mistake. Don’t believe the good reviews..Version: 3.1.1
✓ WOT no USB!Canon equipment is great, I’ve been using it for many years. Though the last few years my camera equipment has been in storage. Now I’ve come to use it to find my 5D MKII is not listed and only EOS Wi-Fi is supported!!! Not all of us need or want to by the latest gear to take good photos. Seems to me profit then customer is Canon’s business model!.Version: 3.1.10
✓ Needs fixingI’ve used this app for awhile now and it’s been great, I’ve been able to download my photos from my camera to my phone and as a young, learning photographer it’s really helped me show my photos to people. However, ever since I have got my new phone the app doesn’t seem to want to connect my camera to my phone and so I can’t get my photos, I work as a photographer at my youth group so I really need to get them onto my phone in order to send them to my youth after the night ends and because it now won’t connect I’m unable to. This really needs to be fixed because I have tried everything and still nothing..Version: 2.2.20
✓ Absolute garbageRefuses to connect to a camera, then randomly does, then randomly drops. Just the absolute worst piece of software. Canon: at least open up the standard so someone else can write something that actually works..Version: 2.6.30
✓ ClunkyIt’s a clunky app, sometimes connects.Version: 3.1.1
✓ Bit of a faffLove the camera. Wish the app matched it. Always just a bit fiddly to connect for me. It is better than it was, and maybe it is because I don’t find myself connecting my iPad to my camera, but it never fails to be a faff…and it is just the amount that varies!.Version: 3.1.1
✓ Works on iPad but not iPhone 14Unfortunately, this seems to work only on my old iPad and not my new iPhone 14. After the iPhone connects to the camera the app does nothing..Version: 3.1.10
✓ Extremely poorConstantly refuses to connect, have to delete and reinstall and reboot everything any time I want to use it. Canon you seriously need to improve this or I’m going to look at other camera options that have apps that work seamlessly. I.E Sony.Version: 2.9.22
✓ Won’t connect IPhone 13 IOS 16.5I’m not sure if this is on Apple or Canon, but my IPhone 13 with IOS 16.5 WILL NOT connect using this app and it’s very frustrating. I have tried everything under the sun to get it to connect and nothing has worked. My husbands Motorola phone and my Old iPhone will connect so it’s not the camera. I’m wondering if the new IOS update is causing issues because it is switching back from cellular to wifi depending on what connection is better. I’ve also disabled that feature and still nothing works..Version: 3.1.1
✓ Wifi disconnection issues as many users complainedCan not be more frustrated every time has to reconnect the wifi whenever switching back from other apps. aslo the ui looks so amateur..Version: 3.1.10
✓ Useless NowThe app is completely useless after the update. It gets stuck on the wifi connection page and despite my phone connecting to the cameras wifi, nothing happens in the app. I deleted my registered camera to try to solve the issue, and now I can’t register my camera again because it remains stuck on that page. Tried fixing this for over an hour then came to see everyone else is having the same problem. So frustrating..Version: 3.1.1
✓ Connection doesn’t work anymoreBefore the app update, the connection was fine. Although laggy it was workable. But now I cannot connect the app with the camera. Although the phone is connected to the camera by wifi the app is not registering that. Which is very frustrating..Version: 3.1.1
✓ CrashesEverything was working fine until i updated, starts to crash every time i connect! So annoying!!!.Version: 2.0.10
✓ Something else from Canon that stops workingCanon’s response: “Just buy a new canon camera, it should probably work then.” I’ve been trying to connect canon cameras to my phone since the EOS M, and always there’s a problem. It’s faster to drive home, transfer photos to your computer, then email them to your phone, than to wait for the app to connect to your phone, EVEN IF YOU HAVE ALREADY PAIRED IT AND THE CAMERA IS LISTED IN THE APP!! If, by chance, you do get this app to work, do not update the app, because it 100% will not connect to your camera again. Can we go back to EyeFi SD cards? Other camera companies go way out of their way to make this process really easy, but not canon. Help within the app is useless and online help just quotes FAQs and does address problem. Conclusion: If the app connects to your camera, don’t change anything. If it doesn’t, you’re out of luck..Version: 3.1.10
✓ Average3-stars for performance (buggy, but works most of the time), but 1-star for anti-privacy requirements (requires location data all the time)..Version: 3.1.1
✓ Poor updateUpdate is terrible. Been using the app for years now it won’t let me register my camera. I connect to the cameras wifi then the app won’t let me go any further to download my images.Version: 3.1.10
✓ Difficult to useDifficult to locate anything. Not able to use unless camera is on. So you can’t actually have the camera images saved in the app..Version: 3.1.10
✓ I see the same complaints 10 years agoThis app is a complete waste of time. I was so thrilled to upload my photos wirelessly on vaca as a backup. It is cumbersome to figure out, insisted on uploading to google photos and google wanted access to all of my photos. Figured out how to transfer to my iCloud instead (could not tell you how, but I did it). Takes forever, even on my home wifi that is Fast for everything else. The biggest problem is that it doesn't transfer sequentially, neither by date/time or by img #. There are skips, uploads 10 in a row, skips one, 2 more uploaded, skips 10. Then it numbers them with a (2) that puts it all out of order. This is the same complaint from a review from 10 years ago. Why, canon, why? Fix this thing, or don't offer it. I have 3000 photos from a long vacation with intermittent missing photos. I have spent a week trying to figure out which pix are missing. I'm giving up and buying an sd card reader. The positive reviews must be from canon employees. Cannot fully express my disappointment in this app. (Love my Eos R 10, but maybe I should have bought a nikon).Version: 3.1.1
✓ What happened?This used to be such a great app and did everything I wanted it to. But now, it won’t even load and just goes back to my iPad screen. I’ve reset my iPad, deleted and re downloaded the app but all to no avail. It still kicks me straight out. Please sort it out as this is very frustrating..Version: 3.1.10
✓ Doesn’t connectWifi drops as soon as you open the app..Version: 2.8.20
✓ Slow, clunky.Maybe I’m using it wrong but having to press 7 + buttons to connect the camera to my phone seems ridiculous.Version: 3.1.10
✓ Terrible connectivity issuesAt least 3 times over the past year I have had to delete or reset everything to get the wifi connectivity to work. For no reason at all it will suddenly decide that it can’t join the wifi network which it manages to find perfectly well and which it joined with no issues prior. It is an app absolutely fraught with connectivity issues which is a shame because when it does work it’s very useful..Version: 3.1.1
✓ Needs Drastic ImprovementIt worked well at the beginning but now it won't even connect my camera to any of my devices even if i have reset and rebooted everything. It will stay at the "processing" mode but never progresses to connecting..Version: 3.1.1
✓ Doesn’t workUseless. Doesn’t ever connect. Wasted part of my life trying to get this stupid app to link my phone and my camera. It’s quicker and easier to buy a card reader, eject the SD card, put it in the card reader, insert it into a computer, download the software, edit your photos in Adobe camera raw, upload to OneDrive, then access your OneDrive on your phone, and download them to your phone. That’s all quicker than using this app and expecting Bluetooth to function. I tried again a year later but discovered the app wants access to all photos on my phone. Why? Why does Canon want access to my personal photos on my phone? I just want to get some photos off the camera. Suspect..Version: 3.1.10
✓ Please add IntervalometerThe app works great and I love that I can quickly share images with others without having to download the SD card. The Geotagging option is great too. What I would really appreciate is an intervalometer function to be able to set long exposures in Bulb mode, say 2min. each, and then programme the camera to take a number of them, say 10 exposures of 2 min. each with a 30sec interval. Having to hold the shutter to n my phone and watch the time go up is not very practical. Also, it would be great if the lens‘ focus motor could be remote controlled to fine and precise focus the lens while watching a life feed on the tethered phone/tablet‘s display. Not having to touch the lens reduces vibrations which make it hard to accurately judge focus on single point light sources, such as stars. Otherwise the app is a step in the right direction..Version: 2.6.10
✓ GPS support 6DThe app does not transfer location information from my 6D which is silly. For whatever reason it strips it from the pictures.Version: 2.0.30
✓ Very sketchy, very patchyI can’t believe this app gets such good reviews. I’ve used it for years. The Canon instructions online to make the initial connection bear no resemblance to what you actually have to do. Then when trying to connect your camera to the app you are very lucky if you can get a connection to stick first or second time, it is more likely to be third time lucky, but it can easily throw you out or not show your images or not let you download them. It could be simple as clearly the technology is there but for some reason it is mighty complicated. Why for example do you need to confirm that you want to make a connection (to the camera) six times… it seems absurd..Version: 3.1.10
✓ AwfulSimply would not connect or hold a connection to my RP, neither on bluetooth nor wifi. On screen instructions are jibberish, the sequence of steps appears to be wrong and they don’t match what appears on the camera screen. I gave it one star because zero stars is not an option..Version: 3.1.1
✓ Not goodLike most of canons apps, they sound and look good. However they are not ideal Canons instructions are vague and you don’t go via the menu click on wifi etc… Someone suggested using the wifi on the main screen, now that goes further, picks up the wifi but refuses to connect as it is insecure, directing you to fiddle with the router to get access approved. Shouldn’t be like that Canon, you telling us that you set up cameras with an unsecured network… that is poor. So like many I will rely on a cable or take the sd card out and use the photo downloader from Apple or the one via Adobe Bridge - both work with no problem as they should. Deserves 0 stars imo..Version: 3.1.10
✓ Frustratingly bad companion app for expensive kit??I don’t understand why it’s so bad? It keeps disconnecting from the camera and crashing. Connectivity issues each time I try this app. Really frustrating to use. It should be so seamless and I don’t understand why it’s not. The positive reviews are baffling to me..Version: 3.1.10
✓ This update is unstable.This update is unstable and only connects infrequently even when the camera wifi settings are reset. Please update asap..Version: 2.0.10
✓ Overwrites Time and Data when Importing?!It’s a good app but when I import photos to my phone it sets all the date and time metadata to the current time. So all my photos have the wrong time and are out of order. Very annoying, I have to copy photos manually with a PC making this useless. Carries GPS correctly but not the time the photo was taken..? Please fix! On M50 Mk1..Version: 3.1.10
✓ No longer connects to my Canon 70DI’ve been using this app for several years, but since upgrading to the latest version, I can no longer connect to my camera. Tried rebooting both camera and iPad, but had no effect. It identifies the camera’s Wi-Fi network, but there is no way to progress the camera registration process..Version: 3.1.1
✓ Recent Update Broke Direct Wi-Fi ConnectivityI’ve been using this app with my EOS R with out issue until today. Looks like a recent update broke the app’s ability to direct WiFi connect my iPad Pro to the EOS R - does’t matter if I select the camera’s wifi before or after launching the app. Found that I can connect using Bluetooth, then letting the app connect via Wi-Fi. Only issue is my RAW files appear color swapped(?) in the default photos app… files are fine once imported to Affinity Photo. Before the recent update I had no issue connecting directly via Wi-Fi, or importing raw files. Please fix Canon!.Version: 3.1.1
✓ Latest update has ruined itI used to love this app and used it frequently to transfer photos from my Canon to my iPhone. Since the latest update I can’t figure out (or see any helpful guidance) about how to download multiple files at the same time - even though it says it’s possible in the FAQ’s..Version: 3.1.1
✓ FIX THIS PROBLEM.. I WOULDNT RECOMMEND THIS APS ANYMORE USED TO BE 10/10 now #ZERO RECOMMENDCommon canon fix this issues coz used to works smoothly many years ago since we brought a brand new canon now 2024 this apps just waste of time effort because isn’t working properly anymore what is going on guys…FIX THE ISSUES PLEASE. THANK YOU.Version: 3.1.10
✓ App stopped workingThis app was great for me for a few years but I have not been able to use for at least the past 8 months even though my phone was all the updates and space etc. I have deleted and reinstalled but it’s still a no go. Disappointed.Version: 3.1.20
✓ Why does connection have to be so hard?I’ve need seen an app that’s so hard to connect to a device. Once going it’s fine, but soon drops and then back to square 1..Version: 3.1.20
✓ Good app, just too much trouble connecting.It’s a good app, it just needs easier or more simple way to connect with my cameras.Version: 3.1.10
✓ SuspiciousI’m beginning to believe that the comments saying the app is "easy to use" and "helpful" are from Canon employees. I’ve had this app, along with my Eos Rebel, for years now and it's ALWAYS been miserable to use, in fact it's gotten worse with each update! It's nearly impossible to get the camera to connect to my phone to transfer pictures. I’m deleting this waste of space and buying a memory card adapter. Thanks for the memories, Canon. 👎.Version: 3.1.1
✓ Refuses to connect to cameraI have a Canon Rebel SL2. Both the camera and my iPhone 13 Pro Max (iOS 17) connect to the camera’s wifi, but my camera then crashes with an “Error 17.” This issue has been occurring since January 2023, and I have been unable to transfer any of my pictures as I do not own a laptop to input the SD card. Completely disappointed as the only reason I purchased this camera was for the direct camera to iPhone photo transfer. Will be returning the camera to Costco as a result..Version: 3.1.10
✓ Good but some improvements would helpI like the app as long as I am only using one device to connect with. I typically just use my iPad. However, it is a major challenge to connect to a second device. If I don’t have my iPad and try to connect with my iPhone, it will not connect unless I delete all of the iPad settings. It should be simpler to connect multiple devices..Version: 3.1.10
✓ CompliquéTrès compliqué et on doit prendre le n abonnement pour transférer nos photo sans problèmes c’est vraiment absurde.Version: 3.1.20
✓ Wi-Fi connection drops constantlyI have only managed to get the Wi-Fi connection to my smartphone work a few times. Ended up buying a cable to connect to my laptop which was what I had hoped to avoid with a Wi-Fi connection option. I expect better from a company like Canon. This seems like a basic technology at this point and this shouldn’t be so hard. This app is garbage in my opinion..Version: 3.1.10
✓ Connection is a jokeEvery Canon app is always a nightmare to connect to. You spend a couple of hours stuffing around trying to get it to connect. I don’t understand why. Is Canon a tech company. I have so many devices that just connect, why is this so hard for you Canon?.Version: 3.1.1
✓ Always DisconnectsMy opinion about the Canon App is negative. Whenever the Canon app is used and a call, message, or email is received, clicking on it and returning to the app leads to disconnection from the camera. Reconnection is required afterwards, which consumes a lot of time. I hope there can be a way for Cannon to fix this problem. There are plenty of other apps and Bluetooth Wi-Fi products that don't disconnect when a call or message comes through, allowing you to stay connected. They should find a way to reconnect without going through all the camera options manually. Nonetheless, I appreciate this app as a wildlife photographer because it allows me to take pictures without disturbing the subject by setting up the camera and stepping away. However, when a call or notification appears, I have to physically go back to the camera to reconnect. Canon, please devise a solution..Version: 3.1.10
✓ Doe not workThis app does not work. I’ve downloaded it to both my ipad and iPhone with neither version allowing me to register my camera to download pictures. For such a major brand of camera to not have a functioning or reliable app or another way to download directly from the camera to a devise, after decades of purchasing canon cameras and camcorders, I will definitely consider going with a different more technologically savvy brand..Version: 3.1.1
✓ Absolutely useless & extremely frustratingAfter going through multiple, confusing connection steps, which usually produce nothing, finally, by some random luck getting the camera connected (doing the same steps, but producing a different result), then you MIGHT get to see your photos on my iPhone (although usually only some of them appear before it randomly disconnects again), and if you’re even luckier, you MIGHT even be able to transfer one or two before the again random disconnection occurs. Fix this useless app, please Canon. We buy your fancy, expensive cameras, and would like to be able to access our photos from a device... It’s utterly frustrating as it is now..Version: 2.4.31
✓ Connect issues90D could not connect via Bluetooth. Trouble connecting to other devices. A horrible experience..Version: 3.0.10
✓ Slow…The app is a bit slow overall and looses connection all the time.Version: 3.1.20
✓ Update abandon old modelThe update has no older model in the list for linking iPhone use such as my current camera M50, it seems like canon tries to force customers to buy new models, while there is nothing wrong on the older model cameras. Please understand a camera might not just be for how it preforms and function, it has value of memories and stories..Version: 3.1.10
✓ Isnt a setting for EOS 1100DI went into the app and it worked fine but it doesnt seem to suppourt the cannon EOS 1100D i wanted to download the photos badly but they dont suppourt my camera.Version: 3.1.1
✓ Glitchy and archaicIt’s convenient to move pictures strait from the camera to the iPhone, but the process is such a chore, it feels like an homemade program from the early 2000..Version: 3.1.10
✓ Worst version ever !!Seriously !?! It’s like they never did this before. It’s worse than ever. Just buy an card reader connection for your phone, unless you want to be frustrated for hours trying to get the stupid app to work. Useless !!!.Version: 3.1.10
✓ Sus‼️Never trust an app that REQUIRES to have full access to your gallery⛔️.Version: 3.1.20
✓ Camera connectIf you have a power shot sx260 HS they do not have this camera on here.Version: 3.1.10
✓ Connection issuesEvery time I wish to download from my cameras to my iPad, its a nightmare, not so much with my 90D but BIG TIME with my 5D MkIV. It’s ridiculous for a $3500 camera..Version: 3.1.20
✓ Wants access to all photos on phoneThe app wants to acess all photos on my phone to let me send photos from camera to phone What a pile of trash and a gross invasion of privacy.Version: 2.7.50
✓ Too ComplicatedToo Complicated.Version: 3.1.10
✓ Embarrassingly bad appI was expecting very little when I saw how overwhelmingly negative most reviews are, but I was still shocked by how non-functional this app is. Live view shooting from the phone is so extremely laggy and constantly freezes (even with excellent wifi reception and keeping my phone and camera less than 2 feet apart) that it's basically useless and the camera will randomly disconnect from my phone for absolutely no reason. Canon must be paying for all these 5 star reviews for the rating to be this high, because basically every written review is tearing it to shreds..Version: 3.1.20
✓ Why Can’t I download videos?It says that it doesn’t support my software Someone help!!.Version: 3.1.1
✓ Slow and clunkyTakes ages to connect with camera and when you do, you have to select, try to import, fail, then go through the process again. This happens every time. I expect much better from Canon. Once you have connected to a device once, connection should be instant for subsequent connections..Version: 3.1.1
✓ ProblemConnection issues.Version: 3.1.10
✓ Used to be greatAfter years of use, I can no longer connect my iPhone and camera to transfer pictures via WiFi. I have tried on multiple networks and with direct connect to the camera. Seems like it happened with the last release. So disappointing- Canon, please fix!!! Update: I finally got it connect, starting with Bluetooth, but it is much more complicated and seems lower than before..Version: 3.1.1
✓ Lacks basic intervalometer feature.It’s alright for what it says it does, but it is limited in what it can do - no built in intervalometer? Come on. Once you realise you’d have to keep pressing the shutter button in the app every 10-15 seconds, it quickly loses its utility, for me. I can’t be the only one who planned on using this app on the assumption it would have such a feature? I still use it for the occasional shot where I don’t want to physically touch the camera but I really expect the app to have a basic timer feature. Other third party apps exist that do it reasonably well, so it’s technically very possible. I assume they want to gatekeep this sort of feature so that customers have to spend extra thousands of dollars on better cameras that have it built it as a feature? Still, for what it does do, it does it well. 3/5..Version: 3.1.10
✓ Wow.It’s astonishing how bad this app is..Version: 3.1.10
✓ Saves images with date and time they imported withAlso crashes.Version: 3.1.10
✓ Worst App I’ve ever usedThis app does nothing it says it will do. Had a Canon t8i and struggled but managed to make it work, occasionally. Upgraded to a Canon 90D and it simply won’t connect. Tried every night for 6 nights and it accidentally connected a couple of times, but basically it simply doesn’t work. Disgusted Canon customer!!!! My next camera will be a Nikon because of this app, and the fact, after reading all of the negative reviews Canon hasn’t bothered to fix it, telling me they could care less about me as a customer. Done with Canon!!!!!.Version: 3.1.10
✓ Connect appThe connection is patchy at best and takes forever to connect once disconnected. Back and forward through apps settings and the camera. It’s a pain..Version: 3.1.1
✓ Literally can’t connect anymoreThis app has always had its flaws, but at least it was reliable. Now it’s just in the gutters, whatever software updates were recently installed has rendered any attempt to connect impossible. It’s so damn frustrating, I’ve had the app for over 5 years now and it’s basically just a waste of space now..Version: 3.1.10
✓ Update has ended ability to move pixI have a little Canon G7X2 which I use almost every day. Previously it was a very user friendly experience to use Connect to move picture to my iPhone. But now it is totally broken. No amount of fiddling with settings will establish a connection. Canon need to fix this app..Version: 3.1.1
✓ Constantly disconnects, remote shootingMost frustrating thing ever. I can see that the app can do a lot, but it won’t let me adjust settings completely, I cannot put it on continuous shooting and it constantly disconnects and super frustrating to try and use this for such things as self portraits. I don’t know when else I would even want it. Very disappointing. I’m only standing 15 feet away from the camera. And I am still in Wi-Fi range for my house too. Whatever..Version: 3.1.10
✓ Glitch preventing me from sending videosNormally I’d have 2gb free space on my ipad and I could receive a 20 minute video, I noticed a 30 minute video would say I had insufficient storage but when I cut the video into 2 15 minute videos it could send no problem, over time tho this “insufficient storage” thing would prevent me from sending videos, now I have 6gb free of space on my ipad and can’t even send a 5 minute video to it, please fix this.Version: 3.1.10
✓ Not greatCan’t preview video before downloading.Version: 3.1.10
✓ Not working for g7x power shot.No point in trying canon support either, the link from the app to NZ support leads to 404 error. Not a good look. App used to work, but now will not connect to camera... Messages saying turn on camera and open app, even though they are both working and connected to the same wifi source. I have tried reloading the app, resetting the camera and NO luck. I cannot use the feature I purchased this camera for!!!!! - downloading directly to iPad!!!! The only thing left I have to try is resetting my iPad. But shouldn't have to since it worked fine in the past, about a month ago!.Version: 1.0.20
✓ Latest updateThis app used to work perfectly once connected. But now the app won’t search for my camera...? The latest app seems to have ruin it 😢.Version: 2.3.10
✓ Memory cards can get hacked over WiFi connectionUnfortunately, my card is no longer readable! I used this app today and worked fine earlier. I got home, and the card is now inaccessible. No, it is not write protected, I checked that out. I think my memory card got hacked over the Bluetooth connection. I would advise not to use this if you don’t want to loose your images. I might not be able to get them back. Strongly advise not using this to download images to your phone..Version: 3.1.1
✓ Not straight forwardI always have a problem connecting, it makes me reset it like 5x before it finally connects to my phone, I don’t understand why it does this as well and when I come out of the app to try and see if the WiFi is connected it takes off the connection and disappears….im also a fine arts student who does photography, it’s extremely inconvenient..Version: 3.1.10
✓ Won’t connectThis app used to be bulletproof. Always reliably connect both my Canon cameras. Now, I connect my iPhone to the camera via wifi. Then go into the app to establish the connection from app to camera but the app fails to connect and the camera comes up with a it’s wifi symbol and “!” symbol meaning it won’t connect. Because the app used to work and the cameras haven’t changed, I can only assume there’s been an update which has caused a problem. Please fix it..Version: 3.1.10
✓ Camera becomes my router!!This app is worse than useless. I have experienced all the issues others have mentioned. This is my first time using it, with my new Canon5Div and cannot even get the camera to be seen my the app. Zero progress after hours of work over two days. Many helpful one star reviews. Impossible. Also why doesn;t it work in landscape format? Jurassic..Version: 3.1.10
✓ Glacial photo transfer speed on iPhoneI use Photo Connect for both my iPhone and iPad. The iPad’s transfer speed is pretty good; however, the iPhone transfer speed may as well be dial up. For example, 30 photos took almost 30 minutes to transfer. This was a consistent issue for both my old iPhone 11 and my current iPhone 13. I’ve read online, some people say there is a chip set issue. I’ve deleted the app and reinstalled it numerous times. I’ve reset my iPhone numerous times. Nothing fix this. For Canon, this shouldn’t even be an issue. There are many other apps that transfer large data and have no problems. My rudimentary dash cam app can transfer 4K video files faster than this app! Come on Canon, fix the transfer speed on iPhones, it’s 2024!.Version: 3.1.10
✓ Children’s privacy issuesWhen you’re using this app to transfer your pics from camera to your apple device, this app forced you to share ALL the photos in your apple device even if the device was used by under age persons..Version: 2.9.21
✓ BrokenI have used this app for years and it has always been really frustrating to connect, even if you pair your device it can be really hit and miss. Anyway with the latest update they’ve somehow made it worse?? I now need to register my camera in the app before I can use it, everything on my phone and the camera suggests that they are already connected, but I get stuck on a screen asking me to connect to the cameras wifi - even though it already is - so now i cant use the app at all. I have always worked through frustrations as the app is so useful when it works, I just wish they would make it so it actually does! (And then try not break it again).Version: 3.1.10
✓ Always an issueI have had this app for nearly 5 years and there has always been an issue connecting to my cameras. This app really needs a major fix. Why is it so difficult just to connect to my camera?.Version: 3.1.10
✓ I expect better from CanonHave never had consistent performance from this Connect app. It is really “hit & miss” and is very frustrating. I spent a lot on my Canon camera and truly they should have a superlative app for their customers. Very disappointing and aggravating..Version: 3.1.1
✓ Help! Canon EOS 700DHi, I own a canon EOS 700D. This app does not seem to be compatible with my camera as the camera name cannot be found. When I purchased it a few years ago I was unaware of these Bluetooth sort of features but I am disappointed that such an expensive camera doesn’t come with the same capabilities of more affordable cameras... however, when realising this app wasn’t going to work for me, I went on your support website only to find that my camera doesn’t exist yet again?! Am I hallucinating? Am I imagining a different name branded on my camera? Some more information surrounding this would be great. Thanks!.Version: 2.5.0
✓ More SimpleMake it more simple.Version: 3.1.10
✓ Cannon connect hilariousAbsolutely shocking app. I’ve been trying to remain patient with this app for 3 years now, only to load up a maximum of 5 photos before it disconnects from my device over and over again. Can not one of the developers of the app sort this problem out? It appears enough customers are having the same issue for it to be an ongoing problem. Come on and get it fixed for the love of amateur photography. I think you’ll find customers trying another brand of camera in the future, I know I’m sick of this.Version: 3.1.1
✓ Awful when reconnecting .If you walk just out of range , it’s impossible to reconnect without going back to the camera and turning it off and on . Which when remote shooting gets really annoying . Plus really slow connecting and Bluetooth remote never works . Also cannot change many settings on the camera . I’m sure others do it better.Version: 3.1.10
✓ Must Enable Location InformationTheir privacy policy states: “We gather your location data, including real-time geographic location, where you have expressly authorized us in accordance with your privacy settings of your installed apps” The problem is I can’t use the app without allowing them to use my location data. I wouldn’t recommend sharing this kind of data with almost all organizations and Canon is no exception. Please respect my desire not to be tracked..Version: 3.1.1
✓ Would be great if it worked, but terrible connectivity problemsEven with my phone connected to the camera wifi, app will not connect. Connectivity has never been great, it would often cut out if either device or camera went to sleep, but prior to updates I was at least able to connect and use the app, now I can’t register or connect at all. Extremely frustrating and a complete waste of time. Hopefully these issues get solved because it would be great to both control the camera from the phone remotely and access and send images using my phone..Version: 3.1.1
✓ Does not work - at allI am unable to connect my Canon 6D to this official Canon product - by definition an app that does not do what it is designed to do.Version: 3.1.10
✓ I use mainly for geotaggingI use this app mainly for geotagging. It connects with my R8 and RP quickly to transfer gps location, unlike fujifilm’s app and Fujifilm cameras. My main problem with this app is that it dies after a day or two, so I have to remember to relaunch it. I believe there was an ability to keep this open in the background with previous versions, but the feature went away at some point..Version: 3.1.1
✓ No Longer Wants to Connect :,(I have now used this app for 5 years… Unfortunately as of recent the wifi no longer stays connected on any of my devices and even when I am on the canon wifi it doesn't come up that it is connected on the app. I used to love this app for using my phone as a remote to take photos, and to easily download images whilst I am out. I don’t understand why it no longer works when I never used to have issues! My fingers and toes are crossed to hopefully have this app be usable again 🤞.Version: 3.1.10
✓ Malware with unexplainable 4.8/5To use this app, the user needs to allow the app to access to your locations and the ALL the pics in your device. In other words, without providing user’s privacy, no function can be used, the app simply is wasting the user’s device storage and sharing user’s information with third party. Have not seen any other app dose the same thing, 5 out 5 for privacy violation though..Version: 3.1.1
✓ Latest update has made the App complete TrashThe app has never been great. Takes for ever to connect and drops connection often. This recent update has made the App worse than ever to the point it is now unusable. I have an iPhone 11 and a 2000D bought both last year new. Yet they simply cannot connect on this app. It is now easier and less annoying for me to pop the SD card into my computer and upload to my iCloud. Honestly amazed that they made the App worse…...Version: 3.1.1
✓ HopelessI’ve used this app for 4 years and was super easy to use but recently I’ve nothing but problems trying to connect my camera to the app. I’m over it ..Version: 3.1.1
✓ Fail, fail, failJust cannot get the thing to connect to my devices. Over complicated and badly engineered. Please sort! £6,000 for a camera supported by software from the dark ages. Really unhappy. … and now I can’t submit this review without being obligated to spend ten minutes trying to choose a unique nickname!!.Version: 3.1.10
✓ Connection Stopped WorkingWhy has this app suddenly stopped working as it always has done? It was so simple to download camera to iPad using any Wi-Fi but now it absolutely will not download. Furious as I am on holiday and have no means to empty my cameras memory without this app I have used seamlessly since having the camera..Version: 3.1.1
✓ Horrible instructionsI tried to connect my iPhone to a Canon Powershot SX60 HD. The instructions were a confusing mess and a waste of time. Much easier to just pull out the SD card to transfer images..Version: 3.1.1
✓ Worst Camera App on the planetI have a canon 6DmkII. Part of why I bought this camera was for the remote capability through my phone, this app almost never successfully connects. There is no way to use Bluetooth. The odd 1/1000 tries I get it to finally connect it lags so badly that its borderline useless. I have better luck setting the 10 second timer and running back into position. It also loses connection if you don’t take a picture within a minute and then refuses to reconnect. I just tried using this to take pictures of my kids and myself for Christmas and both of my kids are crying in every image because of how frustrated I was fiddling around with this pos app. I would give it negative stars if I could. Horrible..Version: 3.1.10
✓ Fix the updateThis app used to be amazing, but now, after connecting to the wifi through settings, it just disconnects when going to the app. It says target not found, and I can’t figure out how to make it work. Please fix this update or create a new app. Now I have no way of connecting my camera to my phone.Version: 3.1.20
✓ AwfulI’ve been using this app for years with no problems until the last few months, won’t connect to my iPhone or iPad no matter what I try. Disappointed.Version: 3.1.10
✓ Used to work and now it’s terribleConnection since the update is TERRIBLE. Makes you register your camera but it never works and now I cannot download my images to my phone. A few years ago, I could get the images straight from my camera to my phone without any issues! Totally seamless and now it’s complete trash. Apps should get better over time, not worse and less convenient for users..Version: 3.1.20
✓ Broken appThis app was reliable up to the last update, and would have got a five star review easily…however it’s now impossible to connect to a camera (tried with two different R5’s, nope). Do better Canon..Version: 3.1.10
✓ 差评Wifi再也连接不上了，这个app无比差！.Version: 3.1.10
✓ Not good anymoreUsed to join to my wifi now it dosnt work at all not happy.Version: 3.1.10
✓ ProblemMany deconnections in the process..Version: 3.1.10
✓ Not happyI loved this app! i had no problem connecting my phone to my camera. now, it doesn’t even work. i have let it sit for hours trying to get a connection and it doesn’t work. i’ve disconnected my camera multiple times and that doesn’t help either. please do something to fix this!!.Version: 3.1.10
✓ The application does not work!!!Prior to the update, the application worked perfectly. Now the application does not even connect to the camera!!! It is the most frustrating thing. FIX THIS ASAP! I need it for work!!!!!.Version: 2.0.20
✓ Surprised to see a 4.8 ratingI always come back to check on the reviews of this app. Has decent features but the connectivity is never good. Complaints - remote shooting can be a nuisance - canon log doesn’t show LUT on device when remote shooting - if I walk more than 5 ft from my camera, it disconnects and gets jittery during live shooting. Transferring photos to the phone has got better over the years, along with the way you setup the connection between the device. I have it 3 stars. Generously, as this thing rarely stays connected and loves to lose connection of the cameras Wi-Fi. Wish they could just have a solid connection through Bluetooth and call it a day..Version: 3.1.20
✓ Doesn't workHave a SX700 which I could connect to camera window but this doesn't work at all. Please fix this app!.Version: 1.0.10.16
✓ Still challenging to connect to my cameraThe various iterations of this software have improved over the years, but it still takes 20 minutes to figure out how to connect to my camera. It works well when connected, but I wish connection would be easier..Version: 3.1.10
✓ Loses connection all the timeSo frustrating.Version: 3.1.10
✓ Doesn’t work for old cameras 👎Not long ago I bought a canon power shot a620 camera and I was really excited to be able to import my canon camera photos and videos onto my phone with this app but then I realized that it didn’t have the option for my camera. I have tried many other apps and researched how to do it and the only option is gives me is to do with a cable to a computer in which I don’t have currently. So I’m pretty disappointed about this app and my camera..Version: 3.1.1
✓ Cannot connect camera to any devicesEvery time I start the app, the Bluetooth or the wireless connection never connects to the camera. I have to wait over an hour for the app to connect and have my images transferred. It’s a joke. There are lots of reviews about this but the developers are not even having a look at to see if they can resolve the issue.Version: 3.1.1
✓ No better than uselessConnecting my R5 camera to my Apple iPhone is virtually impossible!! The times is does connect it is really good but will drop out after a few minutes and will not connect again. How anyone can give it a 5 star review is my beyond comprehension, someone has even given 5 stars but said in their review they cannot connect it to the camera!!!.Version: 3.1.10
✓ Clunky functionalWorks, but keeps disconnecting..Version: 3.1.1
✓ DissapointedI totally agree with Richard Smith’s comment from 1 year ago. The app does not save so EVERY time you want to transfer photos you need to set it up again - frustrating to say the least!.Version: 2.6.10
✓ Image transfer using appGave 2star as connecting your 6DM2 and iPhone is just so difficult and not intuitive. Not sure why it does not recognise previously paired devices and connect automatically. The connection drops if you get out of the app..Version: 3.1.10
✓ Does not work!Could not send images to iPhone. Tried so many times but it would not work. It’s not usually this difficult to get two modern devices to talk to each other, especially when there is a dedicated app from the camera manufacturer. Money paid for the camera’s image transfer function wasted..Version: 2.4.31
✓ Update no goodPretty disappointed that the new update killed my ability to use with my SX60. App is no longer compatible with my camera..Version: 2.7.50
✓ Connection is a painConnecting to the camera is a challenge every single time.Version: 3.1.1
✓ Worst connectivityUsed to be able to get photos straight to my phone now can not register my camera as it does not go further then wifi connection 😡 So upset as no longer can get images straight to phone.Version: 3.1.10
✓ So frustratingCannot connect no matter how hard I try. I used to connect no problem. This app is beyond frustrating now 😖..Version: 3.1.10
✓ It WAS okayIt was a good app until you updated it, it doesn’t even have my camera model to register it, so it doesn’t even work,,, i have a powershot elph 320 hs and it’s not even there,,,.Version: 3.1.10
✓ Wi-Fi problemsNo matter how I modify my phones Wi-Fi and network settings this app constantly disconnects from my r6 and rp while using it in either shooting or photo download mode. When it’s working, it’s fine, but it so often I’d a game if reconnecting or power cycling my camera (because it also somehow can’t reconcile being disconnected ever and instead of just initiating a new connection it tells you to reboot the device.).Version: 3.1.1
✓ Fix UpdateFix new update..Version: 3.1.10
✓ Bad UpdateI constantly use this app almost daily and it's been perfect up until the most recent update yesterday. Now whenever I try to connect my camera to a device it crashes and closes. But on my iPhone and iPad. Very frustrating. I hope they get this bug straightened out soon..Version: 2.0.10
✓ Not workingVery frustrating! Have tried so many times over last few weeks but app will not connect with my SX700HS!!! Come on, Cannon, please get it fixed!.Version: 1.2.10
✓ It’s ok could be really great if it weren’t for the connectivityI actually really really like this app and it’s one of the motivating features for getting the Canon camera. As a safari guide i often have guests for only a couple of days and with this app I can quickly transfer a bunch of photos onto my phone, tweak them a bit then WhatsApp them to guests so they’ve got some treasured memories to go through whilst on their way to their next destination For that and controlling the camera the app is really brilliant together with the Olympus (sorry oms..) app they’re easily the most user friendly of all the manufacturers apps. But the connectivity via WiFi is an exercise in frustration I couldn't tell you how many times I’ve had to reset the connection from scratch - it just doesn’t want to remember the phone..Version: 3.1.10
✓ App not openingHi, app used to open before, always, but then now it’s just plain white, and keep shutting off..Version: 2.2.20
✓ Should transfer over Bluetooth, not WiFIIt’s a real pain to constantly have to connect via wifi. We should be able to automatically connect via Bluetooth, keep the connection open while switching apps and have images automatically transfer. Anytime you change apps the wifi connection is disconnected. Please update..Version: 3.1.10
✓ It okIt’s really useful at home but when I’m at school it won’t connect and I deleted the app so it could possibly be fixed but I still can’t connect the camera to the phone and it’s even worse because the camera isn’t registered anymore. Please fix this?.Version: 3.1.10
✓ Hopefully this is monitored by the team. . .When multi selecting photos, when I (accidentally) press the download button, I get prompted for full size, or reduced size with not ‘back’ option, so either download or hard reset the app. Would be nice if there were a back option. Would also be nice if canon could muster a firmware update to allow remote shooting for the SX280 HS.Version: 2.5.0
✓ AppWas great till they updated and removed compatibility with Elph 320 HS series. Now have useless camera. Buy new NAFC.Version: 3.1.1
✓ Won’t ConnectI can connect on wifi however when I select download images or remote shoot it tells me to connect. I’ve noticed Canon don’t reply to these reviews , but maybe others reading this will help make their decision on whether to spend thousands on a Canon camera with a dodgy app or buy a better brand?.Version: 3.1.10
✓ Wouldn’t recommendFinally a app that connects to your phone in a simple way! WRONG. This app since adding the registration is completely inoperable as it doesn’t enable my camera to simply connect as it used to. Used to be a good easy to use app! Now it’s entirely useless.Version: 3.1.10
✓ I expect more from CanonThe app is actually fine when it works, but getting it to connect to my camera (m50) is extremely unreliable. Even right next to my WiFi router. If I do get it to connect it doesn’t stay connected. I’ve been 100% unsuccessful with Bluetooth and can’t connect at all on my work WiFi network. The connection issues are frustrating because the app is pretty handy when it works..Version: 3.1.10
✓ Poor connectionNot connect as always.Version: 3.1.10
✓ Worked Well and then Stopped WorkingI’ve had this app on my phone since 2019 and it worked every time. Recently, it decided to stop working. The app would not connect to the camera. Seems like Canon said “screw you, we’re going to stop supporting wifi capabilities, spend more money and buy a new camera.” It’s really annoying as my camera isn’t even 10 years old. Thanks canon. Appreciate the quality service..Version: 3.1.10
✓ AmandaCannot connect at all since update. Tried resetting wifi settings on camera but does not work. Very frustrating..Version: 2.0.12
✓ Better setting up instructionsAn update to my last review of one star, what the app fails to tell you is delete every previous setting on your phone and the Camera otherwise they both say they are connected but they are not. New update new camera eos 6 r my 2 this app will not allow me to register new camera, going around in circles reset phone reset camera 2hrs later still won’t connect, bloody useless app.Version: 3.1.1
✓ Canon connect appI could not this with my canon eos d4000 I could not get the Wi-Fi to work properly every I used a new as card I had trouble getting Wi-Fi connection keeps asking password When I open the app wants to agree but when you press appears all greyed out I still have not got it work on iPad Ijen.Version: 3.1.10
✓ Camera connection issuesLoved the app at first, however the new updates have made it impossible for me to connect my camera to my iphone. i connect to the camera’s wifi and nothing happens, please fix this issue..Version: 3.1.10
✓ Bulb ModeIt would be a great feature if this app can make the bulb mode: First press: start shooting, Second press: stop shooting It has been difficult to hold your button on iphone if you shooting more than 1 mins.Version: 1.2.20
✓ AnnoyingWhether it’s me but it never transfers the images first time, always freezes up, second time it’s usually fine..Version: 3.1.1
✓ Cannot Connect to CameraThe latest update has rendered this app absolutely useless. This app was perfect once - so easy to use and could easily transfer photos from your camera to your iPhone. Perfect when out and about and to share your photos instantly. Now, it takes several attempts to connect to the camera if at all and it drains the camera battery in the process. Can’t connect with any of my Canon cameras. Bring back the old version!.Version: 3.1.1
✓ Promises much. Delivers little.Brand new 5D mkIV, first commercial shoot with the unit and we connected it via the canon camera connect app so the client could look through photos as they were shot.. connected effortlessly for the first shot but then as we set up the second shot it went to sleep and is now impossible to reconnect. Restarted both camera and iPad and now the camera thinks it’s still connected but the iPad/app thinks different. Asks me to reconnect but the functionality of the camera thinking it’s still connected makes it impossible. Very disappointed in what could be an amazing piece of kit, hopefully Canon can spend a bit more time on this one as it was brilliant for that first shot, but now seemingly useless and frustrating since it was one of the deciding factors in purchasing the 5D mkIV. Hope Canon can fix it..Version: 2.5.31
✓ It’s just ok!I would love to be able to utilise this app more. There’s a bit of lag, you can’t remote shoot video nor can my canon 6d transfer a video file to my phone which is super annoying. Needs work. But I don’t see any improvement to this app, ever happening..Version: 2.6.10
✓ Location Stuck at Initial PointRead about this on internet and unfortunately true. The location function is not working. Takes the first location where the app is started and then uses that for everything. Very disappointing to get home and find all my locations were in one spot. This is a basic feature and should not be a problem for as long as it has been. Come on Canon..Version: 3.1.1
✓ Clumsy and FlawedErratic at best. Must jump through hoops to “connect,” then suffer through an almost-instant disconnect. Really? The same process on my Olympus wasn’t perfect, but far, far better than this..Version: 3.1.1
✓ Can’t connect IPad Pro 13I was told to the delete app, then delete the wifi connection, reset the camera, I even went to canon who told us to reset our iPads, no app should force you to factory reset brand new iPads. If I had googled this before I would have known this is an issue but now I’m stuck with cameras that don’t do what I bought them for..Version: 2.7.20
✓ KWill not connect to the camera..Version: 3.1.10
✓ Useful but room to improve itLike the ability to view photos on iPad/iPhone but bad at managing connectivity with two devices, possible but cumbersome.Version: 3.1.1
✓ TerribleTrying to establish a connection from phone to app is impossible. Have followed the instructions exactly as explained and still cannot connect. Very unhappy with this lack of functionality. Time for a new brand..Version: 2.2.10
✓ Fails to meet basic needs of professional photographersI was hoping to use this app to turn an iPad into a dedicated high-res viewfinder to inspect shots immediately after shooting them, to verify focus, and check for any little details, which often go unnoticed on the small screen on the back of the camera. Unfortunately, this app fails to meet this need in a most frustrating and ridiculous way… Of course, the live view image is significantly reduced in size. This is expected. What surprises me is that after taking the shot, the app insists on displaying a low resolution version of the image and sticking it in this tiny window that cannot be expanded,. And when I click to download the full resolution image, it doesn’t display it! Instead, it offers to open it in another app, or download it to my iPhone Photos. And if I do that, it bounces me away from the Camera Connect app, and when I switch back to the Camera Connect app, it has disconnected from my camera! And so I must renegotiate the camera connection after viewing the full resolution image in another app. This is totally unworkable. This app assumes that I am some kind of social media influencer, not a professional photographer doing critical work. Very unfortunate. I’ll have to stick with desktop based solutions..Version: 3.1.10
✓ Impossible to connectI have not been able to get this to successfully connect and transfer a single photo!.Version: 3.1.1
✓ CrashingIt's been crashing since the latest update. Pls change asap.Version: 2.1.10
✓ Frequently disconnects from cameraThis app is a pain to use. It disconnects from the camera so often there’s just no point to using it. The process of reconnecting is a faff: it demands going back into the camera’s WiFi connection settings, then re-connecting the phone to the camera’s own WiFi network (which generates a new key every single time). An exercise in frustration..Version: 3.1.10
✓ Too complicated.Why does it have to be so difficult? Unable to connect despite having an above average tech knowledge..Version: 3.0.10
✓ ConnectionIt’s unbelievable that an app of such poor quality is out there..Version: 3.1.10
🙂 Canon Camera Connect Positive Reviews
Canon Camera Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Canon Camera Connect.
⛔ Canon Camera Connect Problems
