- 86.0LEGITIMACY SCORE
- 90.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Volaris App User Positive Comments 2024
Volaris app received 22 positive comments and reviews by users. Can you share your positive thoughts about volaris?
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Volaris for Positive User Reviews
✓ Review of VolarisHave flown first time from Merida to Mexico City....couldn’t have been a nicer flight considering how large it was...there was a flight attendant name Jesus Daniel who was extremely helpful with a smile on his face the whole trip...he is a good guy for your team...maybe give him a bonus!! And actually all the attendants did a wonderful job and now that we know how many places Vilaris flies to we will be booking again for sure...thank you for such a clean plane and enjoyable flight...I never ever give reviews but felt this needed praising!!! Thank you all.Version: 1.24.1
✓ Checked luggage issueOur ticket includes checked luggage (as shown from our initial booking) but the application states that we didn’t. This is misleading because it charges you extra fees for selecting checked luggage..Version: 1.20.0
✓ Good serviceGood price.Version: 2.10
✓ No provinceIt only asked for star I live in. Even though I had put in live in Canada. Finally took the address with out state..Version: 2.10.23
✓ ConvenientWe are very satisfied with our air travelling with Volaris airline and find the app easy to use..Version: 2.10.20
✓ Not user friendlyThis app is NOT easy to navigate. I am trying to manage my reservation and there is no consistency between the web site and this app..Version: 1.18.12
✓ Volaris Lack of Customer ServiceEarly this year got my round trip thicket to travel from Oakland to Guadalajara. From the moment a got to Oakland on March 27th. The employees were very rude, of cursed things were to get worth on April 21st. I arrived at the Guadalajara airport 2.5 hours before my departure, again I was told by Volaris employees to do this and that (All miss leading information), none the less I lost my 7:15 PM flight to Oakland. Of course Volaris had no answer for their horrible service. I spoke to a Volaris manager by the name of Jesus, how in a very demeaning way told me that he would put me on a flight to Oakland the next day….how ever I was subjected to an additional fee. This so called manager never apologized, never offered to pay for a hotel, he told me that I could sleep on the floor like the rest of the so many dissatisfied Volaris customers. What a horrible way to end my vacation in Mexico. Needless to say I put the blame squarely on the upper management for allowing this to happen. Tomorrow midday I’ll get on my last flight with Volaris (thank god). My note to upper management, I promise you to do everything I can to inform the flying public of Volaris LOUSY SERVICE. SO LONG GREADY CEO.Version: 2.4.1
✓ Primer vuelo en VolarisMe han dicho que esta aerolínea no es muy buena pero siempre hay que probar sus servicios para saber que tan buena o Mala es..Version: 1.20.1
✓ Easy and convenientI have found the app really quick and easy to use. Much better than their website..Version: 1.18.2
✓ Sad and frustratedMy son just returned from Guadalajara on flight FEFEFH his name Miguel José Hernández his play when he opened his bags here at home he noticed that his PS4 1TB, 2 controller, 1 HDMI cable controller cables 6 games including call of duty and fifa 19 where all stolen including Mexican candy and other souvenir when we called to complain operator said I’ll give you 1000 credit for your next flight :( you can imagen how we felt know we have a police report and we are willing to go and speak to a volaris superviser or some one that can help us :( thank you for your time :(.Version: 1.22.0
✓ Off and onHave to know how app works- will Automatically set you up for trip assistance and for an extra bag and you have the know how to go into each site and remove them – calling the call centre for help is also hit or miss –You’re usually get somebody that has no idea what they’re doing- they will give you a story just trying to satisfy you but not getting the problem solved – lots of work needs to be done in this company as far as customer service is concerned Definitely the training of employees is lacking- need to get someone to train that knows about customer service.Version: 1.17.2
✓ Postal code from CanadaEverything okay except they should add an option for letters and numbers for postal codes from Canada.Version: 2.10.22
✓ Web pageWeb page very inestable and not friendly.Version: 1.31.4
✓ Interface is easy to use, but I dod have a hard time..I had a hard time filling out my info prior to submitinf payment. Please make the outlines of all fields darker so there is a contrast. Some fields are almost invisible and I couldn’t find what info was missing so that that Pay button can be activated. It was very frustrating. But otherwise, seems like it’s user friendly..Version: 2.10.6
✓ Don’t get app. No representative to help issuesDownloaded volaris app after dealing with bad attitude reps on the phone. After entering all the info for 4 travelers, going to payment option entered everything showed had run out of time to finish transaction. Great tried doing it faster second time successful my app showed reservation. But the my credit card gets declined on other purchases. Come to find out i got charged for a not successful transaction on volaris app. After 2.5 on the phone cannot get refunded a case was opened 7 to 21 days to solve posible refund! 1. App doest not show first tickets purchased 2. Called day after 3. Same names for both reservations 4. Same card used 5. 4 tickets Not enough to get refunded sooner or cancel reservation. Im going to repeat my 7 yr old son words on this being his first flight to mexico. No screens! what kind of plane is this why aren’t we on delta or american airlines. USE VOLARIS LIKE IT IS A CHEAP AIRLINE, NO CUSTOMER SERVICE TRUST, NO SCREENS. GET WHAT WE PAY FOR! We maybe paying double for this service this time. No problem don’t used if you can rather take longer next time..Version: 2.9.5
✓ Not recommendedThis airline is lousy, terrible customer service, they never solve problems when they make a cancellation an hour or even 20 minutes before boarding. My family and I have traveled on this airline for several years and the service is getting worse and worse. I do not recommend it since it has generated many more expenses than what you are supposed to save by buying from other airlines. Perhaps a bad comment does not affect them at all, but their poor service to us as customers affects us a lot and generates unnecessary expenses..Version: 2.8.1
✓ Excelente aplicaciónTodo lo manejo desde la aplicación. Excelente!.Version: 2.9.5
✓ Volaris airline appGreat app easy intuitive interface and great prices!.Version: 1.18.2
✓ Same issues for meMy flight was changed and I only found out as I tried to do my check in. My seat selection was lost so I was prompted to call. After waiting on the line 2 hours, the line was disconnected, I redialed and they were close. To top things off, every time I called, there’s a recording offering a Web Link for faster service, guess what? The link routes back to Volaris’s Web Page, so here I go again. Now it’s preventing me to post this, “enter a nickname”, so all are taken...I’ll keep trying...Let’s see what happens if I tap all the stars.Version: 1.31.0
✓ Volaris AppWhen it works, it’s fantastic. I have sent multiple emails to fix all the glitches that affect the app. Email vclub@volaris for help and give them time to respond. Provide them w yr email so they can clear any glitches on your account. They have fixed my problems. Don’t book anything that does not look right. Never turn back to make a change cause the app will appear that u made the change on a name or order but will not actually make the change. Best to start over. Good luck, just stick to their travel specifications and you will not have problems. I love Volaris and use them for every trip from small towns to paradise like Cancun..Version: 1.18.6
✓ To VolarisSome how okay,not so happy because I had issues with my fly coming back from Oaxaca. I had my fly from Oaxaca to Tijuana and when you sent me my confirmation was a 9 hour fly because you change my fly with one stop in Mexico City! I had paid extra to make changes and when I called to let you know that that was not the fly that I had chosen they told me that in oder to change it I had to pay extra, and that the extra I had paid to make changes wasn’t validated because it was high season and that was not in writing when you chose that option!! So I had to pay extra to change my fly to the one I chose from the beginning!!! And I had other issues on my last fly from Guadalajara to Tijuana,we had a 3 hour delay!!!!.Version: 2.4.2
✓ App only works in Mexico or on VPNGood app and website, but they do not work from the UK unless you are using a VPN that can show you as being in Mexico..Version: 2.10.4
😕 Volaris Negative Reviews
