TwinSpires Horse Race Betting Negative Reviews

TwinSpires Horse Race Betting App Complaints & User Negative Comments 2024

TwinSpires Horse Race Betting app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using TwinSpires Horse Race Betting? Can you share your negative thoughts about twinspires horse race betting?

TwinSpires Horse Race Betting for Negative User Reviews

✓ Don’t use this appI used this app to bet on the Ky Derby, super easy to upload money to your account and place bets. However, after winning money on the Derby I tried to withdraw my winnings. This is where they get you! It wouldn’t let me withdraw my money or request a check which I figured they were waiting for my funds to clear from my deposit that morning. A week later, still won’t allow me to withdraw my funds. Therefore, I messaged the assistant through the app and he proceeded to tell me I have to call the office to speak with them?! What a hassle just to get my money back even though it was super easy for them to take my money!!!! I wouldn’t recommend this app unless you plan on never winning or getting your money back after winning!!!.Bitter41001Version: 2.16.1

✓ Terrible app for heavy actionThis app is fine if you are only going to make a couple bets at a time, but if you are looking for more BEWARE!!!! I had to learn the hard way that they cap the number of bets you have visibility to. On a heavy action day I found all of the bets I had made earlier disappeared. At a certain point new bets I was entering were bumping the earlier bets off. I couldn’t tell what bets I had placed and what bets I hadn’t. Their customer service was a joke. I tried to delete all and start over but they even cap the number of times you can cancel bets..BigCasin0Version: 2.7.1

✓ Downward spiralThe last couple weeks - maybe since ios update- performance has been awful. Crashes frequently, usually after watching a race go back to races screen and it crashes. Also if you click watch but havent signed in yet, once you sign in and watch the results never appear once the race is over. Also during this case you cannot see the “will pays” in the next race unless you close out the app completely and re-log in. It is time for an upgrade Twin Spires!!!! these frequent crashes are not found on other ADW apps which have been receiving more of my action lately.BFergy11Version: 1.5.5

✓ Fun but do care about playersThis app is great sometimes. It lets you watch live and bet right up until the last minute that’s cool. But there is a cancel limit! That they never tell you about till you hit it. Why would they do this when the app regularly crashes during the betting process and often doubles places my bets and they won’t allow you to cancel the second one. They really don’t care about customers. Just the profit. Also listen to the live odds not the apps they lie and the star in the angels normally means the horse will lose not win like they say..Omega cronVersion: 1.5.5

✓ App issuesI have tried to get you all to fix the app on the bet history . Betters like to look back at their previous bets and see how much they bet on the race. Your poor app does not show how much you bet if you happen to collect. All you see is the green amount you collected but you are unable to see how much your bet cost. Seems like an easy fix that you all will not do. Maybe because you don’t want us to be able to keep track on how much we bet when we win.Salty gold memberVersion: 2.22.3

✓ Won’t protect your moneyUsed this at the Kentucky Derby. Service there wasn’t great. 3 of the 5 of us couldn’t use the app. I was one of the “lucky” ones. When you want to close out the account and get money back they will only mail a check. I opted for that. It looked like it would come quick and I got a notice from USPS saying it’d be in my mailbox. It was not. So I reported it missing and called to see if I could put a stop payment. I could for a fee, and I’d have to wait 14weeks to get a new check. Or I can wait and see if someone cashes it, then dispute it. Does not seem like either are great options for me… I do NOT recommend this app..PlanepantherVersion: 3.0.6

✓ Seriously?The night before the NFL season kicks off, and he app is down for maintenance! I opened an account, deposited money, and was all ready to place a wager to take advantage of the very generous NFL Kickoff sign up offer for the TB-DAL Thursday night opener when, all of a sudden, the app no longer works. 🙄 Unfortunately for me, I had to leave a state that offers sports betting to go to one that does not have sports betting for the day, and I can't use that offer. What a joke! I guess I'll be withdrawing my money and sticking with Draftkings, BetMGM, Fanduel, Pointsbet, theScore Bet, Caesar's and Unibet. Then I'll give it a bad review and delete the app. Also, where's the back button in the app so a user can go back to the previous page..Spaceh0ggVersion: 2.18.0

✓ Don't bother...sketchy activity & poor customer serviceI placed a single $4 wager and my account was debited for a total of $18. (2 separate $9 charges). When I contact customer service, I was initially told that they only saw a transaction of $4 on my account. They then tried to tell me that my bank must have charged me fees to deposit $ in the first place. When I challenged this infuriation as incorrect, all of a sudden I was told that TwinSpires had a $5 fee per deposit. I explained that I never approved the hidden fee once let alone twice. She proceeded to say that she could now see a $1 debit on her end to which there was no explanation. She said she asked her supervisor what to do but I was never allowed to speak with a supervisor despite specifically asking to speak to one. Ultimately, she offered to send me a check for $4 that I would receive in 10 days. I was told there was nothing she could do to refund me the $10 in hidden fees. This is a SCAM. Beware of similar fault. I will be notifying NBC to re-evaluate their relationship with this company since NBC advertised for them. I also advised customer service that the app developers needed to improve their app. They took $14 of my money for a single $4 wager placed..Lroll 4Version: 1.4.10

✓ Serious FlawsTwinSpires designed their app in way that puts the user at risk for making unintentional deposits. There is no question to confirm or cancel before they withdraw funds from your Bank Account. Also, there is no way of changing the prior amount that remains listed from previous deposit without having to actually make a new deposit. In other words, if you deposited $200 last time and your finger inadvertently hit the Green deposit word..that is what will be withdrawn. Only way to undo it is to quickly call and waste time going through security questions and explanation. They seem to not want to make this a better, safer and consumer friendly site..NahavenVersion: 2.21.0

✓ BewareJoined 6wks ago & nothing but issues. If your address doesn’t match their database when you join, instead of telling you that, it gives you an error and tells you to try again. Of course you do that, until you get locked out & have to call them. On two big racing weekends, the app didn’t display correct odds. Sometimes favorite showing 99-1. You could not view bets made or balance. You could place bets, but of course, you could not cancel them. Both times it took 24hrs to fix. Think you hit that promotion? Think again. Myself & an employee read rules and came to same conclusion. But no, we were both wrong because “promotion is poorly worded, but nothing can be done since you didn’t satisfy terms”. If your own employees can’t decipher promotion terms, how do you expect us to? I know, it’s not your money being wasted. They also own BetAmerica, so beware unless you like major headaches. I closed my account & will wager elsewhere..RusindyVersion: 2.9.1

✓ YMMVThis app does very well at taking bets. My primary complaint about the app is that it only works in portrait mode, with the Lightning port at the bottom of the screen. It does use location services, primarily to verify that you are in an area from which you are able to wager, and to show only the options available where you are located. The app is best suited for an iPhone as an adjunct to a desktop or laptop (to view PP’s, video, or the exacta matrix), but not very well suited for an iPad..VikingrobVersion: 2.10.1

✓ Terrible experienceI downloaded their app and made a $50 deposit to get on the Kentucky Derby using their link. Turns out it was a link to their sports book which doesn’t include horse racing. They have a separate app for that (not mentioned in the ad I used the link on). The horse racing app requires a whole new account t and log in but here’s the kicker. The original link I used promised a “Risk free bet and deposit bonus”. Guess what - you don’t get that on the racing app. As a matter of fact, they actually charge you $5 to make a deposit on their race betting app. Yeah, they charge you $5 to gamble with them. ALL THE OTHER GAMBLING SITES PAY YOU TO MAKE A DEPOSIT. THIS ONE CHARGES YOU TO DO SO. YES THEY MAKE YOU PAY THEM TO DEPOSIT MONEY ON THEIR SITE. Long story short, now I have to wait 3-5 days to get my money back from the original deposit I made at the link TwinSpires provided to bet on horses, because they are frauds and the link didn’t allow horse betting. I needed a separate account not eligible for any of the promised bonuses to bet on horses. Wild that they are getting away with obvious consumer deception..Mattman156456Version: 2.16.1

✓ Added fees to avoidDid NOT use this app! You will find fees that you are not told about. When I signed up and charged my credit card for my account I was told of a five dollar fee to use a credit card. What was the not Mentioned at all was this app bills the credit card as a cash advance. You are then charged a cash advance fee in addition to the fee to charge your credit card. Granted the cash advance fee is from the bank. But I would never have used this app to bet on the Kentucky Derby knowing that I was paying two fees to sign up. After I get back the money still on the posit with a app I won’t be using it ever again..The SilverfoxVersion: 1.7.1

✓ Terrible customer service, expect to pay feesI had to change the address on a check that was sent to me, contacted customer service literally right after. I was reassured they’d take care of it. Two weeks pass, apparently they didn’t send the check to the correct address. They reassure me again and send out a check to the correct address but screw up again, send a third check and stop payment on the second one even though I received and cashed it because they overnighted it. Now I’m stuck paying fees on my account because of the screw up, they refuse to do anything to remedy the situation of their screw up of sending me multiple checks I didn’t ask for..SamirnaseemVersion: 2.16.1

✓ OpinionI like most of the stats that TwinSpires has to offer. I am not oblivious to the fact that this is a gambling platform, with that being said, I’m aware that the more information immediately available the greater the chances the player has of winning. How ever it would be nice to be able to see a symbol referencing horses that have matched each other in prior races. Maybe an asterisk symbol next to the name, informing the program viewer that horses within that field have faced each other before. Let’s be honest, it is up to the player to review prior races to said race to see race times and watch the race to the how the horse and jockey performed, which is what I do. Thanks.TucktownbetdownVersion: 2.11.0

✓ TwinSpires app.I have used TwinSpires app in the past and haven’t had any problems. I want to make a deposit using the app and when I had to put my new credit card number in it, change my deposit amount and charge me a fee. I had to then make another transaction to get the amount of money that I wanted deposited with another fee. I called customer service to stay on the line over an hour and get hung up on before the answer. I then emailed him with no response. After I finally got a hold of them by calling again in the waiting, they could not do anything for me. They could not refund me five dollars or even put five dollars in my account to make it right. I have since then close my account as I am very dissatisfied at this point based on principles. i’m very disappointing customer service..Metlman1Version: 3.0.5

✓ Very sensitiveDo not use your phone this app is set up to make mistakes it’s bad enough u can’t get your money when winning also it makes deposit u can’t cancel once your in it u can’t get out of it TwinSpires will not give you the phone number of the check cashing company on there quick deposits with no fees plus when scroll down it automatically has u betting that horse and your not even close to check circle the app is in their favor I can see law suits against this TS the races are not rigged but this app is rigged they know it cause they have not updated it I will be watching for major group law suit on TwinSpires so I can get involved already tons of money back in a app law suit the big fish.Flab3996Version: 2.17.1

✓ App exists to steal your info. No way do delete your account info.Do not give them any of your information. This is not legit. They exist not for betting but solely to steal your information. They say there is no way to delete your account info. They only disable your account. The Twin Spires app was advertised during the Kentucky Derby about 5 years ago, 2017 or 2018? I thought this was legit place. I was unable to use it to bet in the Kentucky Derby, luckily. My credit card declined the transaction because it would have been sending cash. There is no way to delete your account and your info like your phone number and birthdate. Yes now I know never to give that info and should have given a fake. The whole reason of this “company” is to steal our info probably to sell the info, to where the dark web?.TheniemVersion: 2.22.1

✓ SpeedYikes. The new speed/class/pace tabs are terrible compared to the old speed tab. I always thought that's what set you guys apart from the other racing apps but now it's just like them. It actually keeps getting worse. What happened to the horse info? Past races, jockey, trainer, sire, etc? I still can't get over how much I hate this update. I've never seen something so great go to complete crap so fast. Its taken the joy away of betting and watching races when not at the track. Please put it back the way it was. Why try to fix something that wasn't broken!??.LanceobVersion: 2.4.2

TwinSpires Horse Race Betting works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TwinSpires Horse Race Betting.