4.7
4.76382 star

Total 123 Negative Reviews

Microsoft Outlook App Complaints & User Negative Comments 2022

Microsoft Outlook app received 123 complaints, negative comments and reviews by users. Have you ever had a bad experience using Microsoft Outlook? Can you share your negative thoughts about microsoft outlook?

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Microsoft Outlook for Negative User Reviews

The cascading email chain design is the worst I’ve ever used. Period.The cascading email chain design is horrible. I’d recommend a different email app for that alone..Version: 4.2210.3

Now has ads!I loved this app and have used it for many years over several phones. But as of today’s update, there are ads with my email. If there is a way to pay to remove them I’ll happily do it, but if not I’m very frustrated that they have suddenly appeared..Version: 4.2209.1

It kind of blows compared to the capability of using the site, or other email handlers.I’ve used Outlook since it was Hotmail originally. This app has the least of what you need, and tries too hard to be new with a weird (Focus) switch for your inbox. Meaning I miss all types of email that it doesn’t think I’m focused on. Plus, it has spam and phishing emails filtered into the Focus section. My main issue is that I can’t find any rule setting, or block option for repeated spam mail. I blocked everyday in my Apple email app, and didn’t see as many spam messages hit my inbox until I started using this app to check the addressee and mark the message junk. Since there’s no menu, submenu, or tap/hold option to do so either. I don’t know who made this app, but it’s missing most of what makes Outlook efficient, and Outlook is getting terrible at filtering out spam/phishing/general junk emails in the last year. Might need to make the full jump to Gmail, even as a Microsoft supporter..Version: 4.50.0

Makes you LESS ProductiveThe application workflow logic is a tragic mess, which has made Outlook an utter pain to use on a daily basis. Need to look at one email message? Good luck. Threading adds a ridiculous number of taps to view anything. Need to print or PDF one message in a thread? Nope. In fact, one can’t even successfully print a whole thread (and yes, some people in business have a need to print something sometimes). Calendaring is pretty awful and keeps getting worse. Mobile IU design or a logic to settings? Nope. Not exactly sure what paradigm is being used, but it certainly isn’t a model for people who run and gun communicate. Outlook does not reliably update, it freaks out if there’s the slightest network issue, and fails to smoothly integrate with anything. In short, if you don’t have to use Outlook, avoid this app. Like all Microsoft 365 products over the last few years, it has deteriorated into an unfathomable mess. Unfortunately, many of us (myself included) have to use it and lose hours of time each month because of its poor design tied to the wretched quagmire of the O365 cloud ecosystem..Version: 3.17.1

Extremely basic, can’t organize mailThis is a terrible implementation of outlook. It’s only good for basic reading & writing of simple emails. I can’t manage folders other than the ability to create new folders at the top level of the folder hierarchy. I can’t create a hierarchy of folders. God forbid you used Outlook for windows to create a folder hierarchy in your mailbox; it can’t be edited, new folders can’t be created within this hierarchy, and there is NO WAY to delete any folders in this app. (The native Apple Mail app is more functional with this regard than MS’ own app.) The only other reason I’d use this app over Apple Mail client is to retain the ability to create other types of outlook / exchange documents in folders. But, alas, the authors have removed this feature too. No more notes, postings, or other document types. So now I have to email things to myself and move them into folders when I want to use exchange to organize my online documents & notes; and that means sending notes through email which is often a security risk I was never exposed to before. But, then again, since I can’t do folder Mgmt, I’m better off using Apple Mail so I can at least manage where and how I store my info with my folder hierarchy..Version: 4.26.0

RefeshSometimes doesn’t refresh and then emails back up.Version: 4.2137.2

Works well with one game breaking omissionIn this day and age of some of the most sophisticated phishing attempts ever seen I simply can’t understand how Microsoft would omit a block sender feature from their app. This is just crazy to me. I contacted tech support through the app and got a highly detailed automated cut and paste response within seconds apologising for the lack of the feature and telling me to go login to the website to block senders. They can spend time automating a response to the issue but won’t spend the time to introduce a feature that a quick google shows is very much in demand. For Shame Update: 1 week later. I have discovered the gmail app is far better and allows me to ‘gmailify’ external email accounts incorporating their stellar spam filtering into the mix. The app instantly dumped all the spam out of my outlook inbox. Thank you Microsoft. Your poor support drove me to look for a better alternative and that’s exactly what I have found..Version: 2.103.0

***Devs please read!!***On the iPad any links contained within the email open up within the outlook app. You then have to click to tell it to open in safari. HOWEVER, this often fails to open up the correct link making it impossible to use. For example, I have a return label for an item of clothing I bought online, sent as a link by email. It won’t open within the app for some reason (sometimes you have to log in, but then it doesn’t auto-complete etc your log in details), but when I open in Safari I just get the home page of the website. It’s so infuriating and cannot be turned off. It’s fine when using my phone, just not the iPad!.Version: 4.2214.0

God Forbid You Have to Rest Your PasswordI was notified today that my account was disabled for “suspicious activity.” No explanation of that activity - just directions to reset my password. Tried resetting using the request form which asked for a previous password, the email address of my previous sent email and the subject line of the previous sent email, etc. Now, if I could remember my password, I wouldn’t be trying to reset it! Anywho, send the form to wherever it goes after answering the questions to the best of my ability only to be sent something saying they couldn’t verify it was really me!!! Finally got on a chat with support and was basically told “for security purposes” staff can not enable an account. When I asked how they can disable an account with no explanation and without being able to enable it, I was told to create another account... 🤬. Now I can’t correspond with my attorney via email or send anything from this account. It’s 10 levels of frustrating and has convinced me to stop using this service and to make sure everyone I talk to knows how stupid this “recovery” system is and that your account can end up disabled with no explanation or viable means to reset your password. Just a hard lesson in frustration and a waste of time..Version: 3.35.0

One critical limitationWe use the outlook app for our exchange Mail server at work. However, there appears to be an unexplained limitation with the app only able to show emails from the last 30 days. My colleagues and I need to be able to access our entire mailboxes- some of the information we use for work stretches back for months and years. What a frustrating limitation. If it wasn’t for that, this would be a 5 star app..Version: 4.2048.0

Ok but…Has been reliable. Dislikes are as follows. 1. We already have a junk folder, so why have focused/other? 2.When I want to delete something, I want to delete something. Pretty simple right? So why is there an Archive folder? I can make other folders if I need to keep anything separate so this Archive is redundant. 3. I can’t seem to find, at least not in the phone app, a way to sort emails by sender. If I did then I could deal with each set in bulk rather than one by one. 4. Also can’t find in the phone version how to mark something as junk, or as phishing. Good options but can’t find them. Little things but still, once you’ve had them, you know what you’re missing..Version: 4.2212.1

User friendliness and efficiency needs improvementSo when you use gmail you can do a search and it will bring up emails specifically from the word you searched. For example, if you search for Apple Pay it will pull up emails from Apple Pay first. If you do the same search in outlook it will give you all emails that include those words as the sender, subject, mention, etc. This means you have to navigate through a list of unimportant emails to get to the one you want if you don’t give up in utter disappointment in the process. If that’s not frustrating enough when you write an email and it goes past a certain line you better hope you can type really well because you won’t be able to see past that line. I would have to stop scroll up and check the sentence, correct it blindly because it toggles back down where it can’t be seen and continue typing. So I started writing in other apps like gmail and forwarding it to outlook or doing a copy paste and forwarding it to my recipient if it was a longer message. That is not how I want to send my emails but outlook hasn’t seemed to be able to figure out how to make it work. Thus I have several apps for emails. Ugh.Version: 4.6.0

Do not used!! Account got hackedMy mail app on my iPhone stopped working so I thought to download this app. After a week, I suddenly kept getting "error" with an account. When I looked online, my account had a compliance lock that I went against their TOC's, looking back at my sent folder. My account got hacked and sent unsolicited emails out the same day I downloaded this account. I immediately removed accounts, deleted the app and now I've been waiting over 2 months for Microsoft compliance team to get back to me. It's their fault I've lost access to my account because of this app. DO NOT DOWNLOAD, I had a very very strong password and still got hacked. I had this account for over 20 years and now lost. Cannot access my Xbox because of this compliance lock. Basically lost my entire account and all my purchased games. Thanks Microsoft! I would suggest sorting your app out..Version: 4.42.1

Worst email app in the world.Tried it a few years ago and doesn’t appear to have progressed. Went back to IOS apps. Synching with exchange. Company just moved to 365 and suggested the app. Downloaded and yes no progress. Can’t synch outlook notes, can’t switch to calendar when writing a mail without closing the mail, plus loads of other irritants such as losing mails. However the worst impact was the rate at which my battery lost power. With the app running my battery needed recharging after 3-4 hours rather than the previous 7 -8 hours. Not built for business gone back to IOS where all the apps notes, contacts, calendar, mail are separate instances but synched to Outlook exchange so easy to Swich between data sources. Whoever wrote this app has no knowledge of business requirements when on the move..Version: 3.32.0

USE APPLE MAIL INSTEADPlease save yourself the headache and use the default apple mail app instead. It takes some time to set up but I have had no issues since the switch. I had downloaded this app for work purposes and have had nothing but continuous issues since starting to use it. It constantly logs me out of my account, won’t allow me to open PDF files, shuts down unexpectedly and I consistently have to reformat my signature as you are unable to set a default signature with bold/italics/underlined sections. I have tried to utilise the message support service multiple times with minimal resolution and there is no direct line to call as speak with a consultant that I can find. Could not discourage the use of this app more..Version: 4.62.0

Mostly is a great app. But recently lost important email from inboxMostly is a great app. But recently lost important emails from my inbox (recently read emails a few days ago). I looked in Junk, Archive, Deleted folder and use search function but still unable to find it. It would also be great if we can have a feature that allow us to add note on an email (for example, if we received automatic bill reminder or credit card info update (with do not reply email address) and we called helpdesk to organise things over the telephone . There could be a feature for us to add note to the email that we called to organise it over the telephone). Thank you Microsoft and team still for making this a free service/app 😊.Version: 4.2125.0

Perhaps the weak spot of 365If your just using this as an office (as in workplace not app suit) email Outlook is great but if you get a lot of HTML newsletters it becomes a lumbering behemoth. It’s often slow to load, truncates messages randomly and requires reloading the message. Some messages won’t load beyond a certain point but for some there’s the “Read more” which opens the message in a pop up window and takes you right back to the beginning. Could definitely do better..Version: 4.0.0

Could be so much betterI don’t like how hard it is to keep messages unread. The blue dot only goes away once you leave the message so you can’t swipe to make it unread while it’s still open. But once you leave the message it disappears from the filtered messages list and it’s hard to find it again if it was an older message. The only way I could find to keep a message unread is via a menu item that takes two taps to reach. Too much for such a frequently used action. Also, the app doesn’t support formatting of inline quotes. That makes it hard to respond to longer messages. It’s a bit of a shame because the app has the potential to be great..Version: 4.2217.0

Size ⁉️Is it really impossible to diminish the size of the application ??? In general, why all apps from Microsoft must be so huge and draining battery ⁉️⁉️⁉️.Version: 4.56.0

Search tool is not efficientWhen I do a search, the search bar no longer offers me suggestions. A search can take up to 30-45 sec. Frequently the request fails ... i looked on forums and find nothing..Version: 4.2212.0

Useless for Gmail folders or iCloud calendarEvery few months I download Outlook to see if anything has changed. Every time I delete it after half an hour and continue with Gmail. I work for an organisation that is somewhat Apple oriented, and it seems that Microsoft just isn't able to shed the culture war to be able to deliver a true cross-platform experience. 1. POOR SUPPORT FOR GMAIL FOLDERS. I use a Gmail address. 90% of my emails skip the inbox and are automatically directed to folders using rules. In the Gmail iOS app or iOS Mail (and most others) I can scan through the folder list to see an email count showing which folders have received emails, but the Outlook app doesn't automatically update the unread count for each folder, and I would have to click on every one, which makes all that rule organisation useless. 2. NO ABILITY TO USE ICLOUD CALENDAR. Pretty much any other calendar app for iPhone on the planet allows the user to see a local iOS “Home” or “Work” calendar, which can share into the Apple iCloud universe. Why has Microsoft decided not to include this? Some sort of middle finger to Apple users? There’s absolutely no way for my wife, who uses Outlook for iOS to enable access to work, to view a combination of my iCloud schedule and her work schedule on the same screen. 3. NO ABILITY TO SAVE TO ICLOUD. OneDrive, Dropbox, Google drive, Box : no problem. iCloud : no way. Another example of Microsoft refusing to design a truly cross platform app..Version: 4.2201.4

Slow and cant change a calendar end dateThe new messages badge often not updated. Really slow at showing what is in your in box and shows moved/deleted items as you wait leaving you to think they are still there. I just now tried to change an end date of a calendar item but it only allows the start date to be changed. Calendar impossible to use - have to use PC for this - waste of space..Version: 4.2148.0

Apple Watch App is a FailThe Outlook iOS app gets 4.5 stars in my opinion. I actually think I like it better than Apple’s mail and calendar apps. It does everything those apps do with a slicker UI and a little more fidelity. It loses half a star because it is not quite as simple to setup and required my to create an iCloud email to sync my iCloud calendar. Where is fails miserably is the Apple Watch app. Basically, the calendar function doesn’t work at all. It always says I have no events when I have a packed calendar pretty much every day. Randomly an event will show up, but then it’s gone the next minute. It never shows events on the complication on the home screen. Also, the number icon to show how many new or unread emails changes between a number and zero every few minutes even though nothing in my inbox has changed. There is some kind of sync issue between the IOS app and the Apple Watch App. I’ve tried everything to remedy it. My Apple Watch is how I most frequently access my calendar. So regardless of how good the Outlook app is, as a package it cannot replace Apple’s apps until they can fix the Apple Watch app..Version: 3.1.0

Pire appTrès mauvaise app, tjrs des bugs, ne load pas!.Version: 4.53.0

I Hate This AppI was recently forced to switch over to the Outlook app from the native Apple Mail app by my office. Couldn’t be more disappointed. First, despite the fact that everything is set up to push new data, I will regularly open the app to watch a dozen or so new emails load right before my eyes. No notifications, no indication that I received new emails, nothing. And sometimes this can be a dozen or more emails at a time and from a half hour ago or more. Very frustrating. Then there’s the issue of the default email font, which is basically the most unpleasant looking and unprofessional font that could have been chosen, that cannot be changed. Next we have the calendar, which is the least intuitive layout I can imagine. I can never tell when I have things scheduled for any particular day, because it’s just a garbled mess. The layout in Apple’s Calendar app is much, much, much better. And adding items to the calendar is equally frustrating. Adding attachments to emails is always a fun little adventure, as you never know where or how it’s going to add them to the email. The whole point of being able to access email on your phone is that it’s supposed to be quick and convenient, and this app if far from either of those things. Honestly, I’m not even sure it’s worth improving this app, it would probably be better to scrap it and start all over. Save some time in the process and just copy Apple’s apps..Version: 4.2134.0

Please consider fixing some odd behavioursThe app is generally fine to use. However when my work password changes (eg I change it on my work laptop which is a surface pro), there’s no obvious way to update it in the app and it takes a very long time for it to determine that it needs my updated login information and in the meantime it gets stuck with “updating...” my inbox. By comparison the iOS teams app prompted me almost right away to re-enter my password..Version: 4.54.0

App not working after IOS 15 updateApp does not open once installed. Tried to report to developer using the Report a Problem function but does not recognize that I downloaded or « purchased » the app and will not let me report a problem..Version: 4.2144.0

Recent updateRecent update killed the ease of use. I use imap and very basic setup. But as of late, my emails are not coming through on a consistent basis. Gonna have to switch back to mail. 👎🏼.Version: 4.61.1

Do NOT install this updateWe are in the process of backing up my entire emails on exchange at a tech cost of $150/hr and deleting my old email, creating a new email account and restoring. This update does not work. It started by ‘cleaning’ on the iPhone for over two hours. (There are a few headers over one month that should take seconds.) When it didn’t progress further we tried to delete the app and set up the account again. Then we received ongoing messages about the max number of devices being exceeded, but on checking OWA on exchange only one mobile device was connected. There is a massive bug and conflict between the new outlook app and the iOS13 update. How dare you launch something like this untested..Version: 4.6.0

I hate outlookThis is the worst email app I’ve ever used. Unfortunately, I have to use it because my university uses it. First of all, it’s the ugliest email app. There’s no contact photos shown next to an email, like in gmail of yahoo mail, so it’s hard to differentiate between who is sending you an email. All the emails blend together into a born blob of black and white, making me check this email the least. Also, you can’t search a phrase or sender and then select multiple emails to delete them. That’s half the reason I even use the search function. Perhaps you can delete emails this way on a laptop, but I mainly check my email on my phone, so it’s egregiously inconvenient. In addition the focused and other email tabs are so stupid. The app just arbitrarily organizes them with no knowledge of what emails are actually important to you and which ones aren’t. As a result, I often don’t see important emails in a timely manner because they go into the other tab. Checking my email shouldn’t have this many complications, and being able to delete my emails by search should be an option. Please fix your dysfunctional app. I’m hoping I never have to have another outlook email after I graduate..Version: 3.8.1

OutlookWhy soooooo many updates? Every few days you are updating...get it right already!.Version: 4.2209.1

2 stars for the memoriesOh Outlook, how I loved you. From the early days I’ve been recommending you to friends and colleagues who wanted something more integrated with their desktop, more control, more features. Support were responsive, development was rich. I’ve tried many third party mail apps and this was the best. Not perfect (don’t need calendar or contacts, thx. Please put a delete button at the bottom of the screen. You get the picture. We rubbed along nicely but there was some friction. Just not enough to make me want to leave. Until now. Years and years. All gone. Outlook now frequently does what it calls a “Data Wipe” where it wipes your email accounts from your device. I run 6 accounts, so reentering all those details, customising signatures etc is not lightly undertaken. Less than 24 hours later, the same happened. Got in touch with support, who were as prompt as usual. It’s a known issue with no timeline for resolution, keep checking for updates. Then it happened a third time. Sorry. I can’t live my life like this. I’ve gone back to iOS Mail. And guess what? It’s improved a lot in the interim. And - oh yeah - it works. So long..Version: 4.12.0

NotificationsPush notifications no longer working. No badges or anything. Do not see you have new email until you open app and then all of a sudden there they are. You cannot depend on the notification badge or banners. You have to manually open the app to see. Reading or deleting an email on a computer or other device also does not push to the iPhone. This also is manual. Seems any kind of push notification does not work..Version: 4.2137.0

Buggy, especially since iOS 14 updateSince updating to iOS 14, Outlook seems to ‘freeze’ and I have to close it and reopen it a few times to again be able to open messages, switch between inboxes, switch to the calendar, etc. It also sometimes keeps as unread a message I have just opened and read, And I have to click on it a second time for the new message indicator to go away. The other major cons of Outlook that have been present for a while and not fixed in the latest updates are: The search function is lousy for the calendar (especially compared to Apple calendar) and the number on the badge indicating new messages is often wrong. That being said, my workplace uses Office 365 and the integration between the various Microsoft apps is convenient, and Outlook was made for Office 365 so all of the authentication steps required by my workplace function properly without an issue. So I’m sticking with Outlook for now and mot going back to Apple Mail. But if Microsoft takes too long with the bug spray, I just might go back to the native programs..Version: 4.56.0

Impossible to leave feedbackUsed this app a while back and have since been using a number of different mail clients for me work emails. Trying to find an app that does everything is hard but Outlook is close (at least for me). 2 suggestions for you: - Please make it possible to search deleted items. Even if it’s just a tick box on your search it would round this app out nicely. The desktop app does it, this one should too - Fix the voting system on your suggestions website. Apparently my 365 account is not sufficient to allow me to vote on suggestions and I need to log in with Facebook or Google of all things. A weird requirement which ended up being I’m leaving these suggestions here.Version: 4.57.0

App not workingI have used this app for a while for my work email. It had been working brilliantly up until the last 3 updates. At first it stopped syncing emails and folders with my laptop version. Then I stopped receiving alerts on my phone and emails were not automatically coming through after the second update. After the last update it has stopped working completely. I have tried all the usual tricks eg delete and reinstall checked all the settings. No I cannot even recreate my account. I put in all my login information and as soon as I click on sign in the app crashes. I have tried more than a dozen times. I guess it’s no work email on my phone until a company the size of Microsoft get round to fixing it’s compatibility with an iPhone. Really poor from a tech giant..Version: 4.2102.0

No drag and drop?Maybe I’m missing something here, but as far as I can tell Outlook does not allow dragging and dropping of files with either the Files app or Google Drive in split-view. The focus/other view is not well implemented, and often made seeing email harder rather than easier (although not being able to see an email is I guess a form of dealing with your inbox overload). There is an email filing integration with another web app I use that is available on the desktop version that is awesome, but unfortunately it appears that integration isn’t available on the ipad and ios versions (not Microsoft’s fault, it’s a third party integration, but really disappointing nonetheless). In the absence of a unique feature (i.e. some integration only available with Outlook) the other third party mail apps such as Spark or just the stock Apple mail app seem like much better choices for ipad and ios. I’m not sure why this app gets the overwhelmingly positive reviews both here and by tech reviewers online as it doesn’t really seem to be anything special and appears to be missing some core ipad and ios features, although again maybe i’m just missing something..Version: 4.42.1

Stop clearing my downloaded emails!This latest version (a clean install, after the older version kept crashing whenever downloading new emails, after my phone has more than around 1,000 unread in the Focused Inbox) has noticeably less lag when switching between the Focused and the Other Inboxes. But the new auto-clearing function makes it useless for trying to download and deal with any emails that are more than 1 or 2 weeks old - as soon as you downloaded them, they get cleared and the app kicks you back to the top of the (in my case) Other Inbox! One can keep trying to waste phone data by continually reattempting to download the older stuffs, but the app auto-clears them before one can get to them. Offloading other apps to make more space on my phone does not appear to address the issue. My productivity is now severely hampered as I can no longer catch up from my oldest unread emails onwards whenever I only have my phone around, unlike before with the older version...until it started crashing. So until the auto-clear function becomes a user dialogue box, I am now looking at switching to other email apps. TL,DR: Only use this app if you never ever fall behind with your emails after, say, an off-the-grid 2-week break!.Version: 3.10.1

The App is OkThe app has worked great since I got it last year, especially for school. But recently it’s stopped sending me notifications for some emails which has caused me to miss several emails and dead-lines. It’s too late for me at this point so please fix this issue. I don’t know if it’s because I had 2 inboxes from 2 different school emails or what, but this problem has caused me a lot of stress and I’d prefer it not happen in the future. Edit: The issue that I believed was originally occurring is not the only one. It appears the reason I am not getting notifications for emails is because these emails aren’t appearing in my inbox until days later. For example, several emails I received on the 30th of July did not appear in my inbox until today. I did not get any notifications for any emails on that 30th. This is really frustrating because I’ve received emails from university faculty who have been sending and requesting information and it is really creating a huge hassle for me and causing more stress than is needed. Maybe this is something I need to talk to my school about? If it is please let me know..Version: 3.34.0

Doesn’t work anymoreUnder iOs, on Iphone 11, After I typed a long email, I can not send it. I used my partner iphone and email, it’s the same problem.Version: 4.2109.0

Please add avatars1- I have 4 emails setup but when I receive notification I don’t know which email has got that notification. Please let us to know which email received the notification by color or an icon. 2- The other thing is unlike your first screenshot that show Google logo for gmail or Yahoo one, unfortunately there is no icon showing up for my 4 emails. I have two gmail and two outlook emails already set. Thanks.Version: 2.90.0

FIX CALENDAR REMINDERSI'm not giving this app more than 1 star until you guys fix Calendar reminders that were created on the desktop version of outlook but somehow are not able to sync on to this mobile version. Thats a crucial part of a calendar app, is it not? UPDATE: calendar issue fixed but this app is still completely useless if I can't log in with One Touch. I have to completely reboot my phone each time it starts throwing an error. This is an enterprise app how are you guys allowing this to happen. Still one star because I can't even enter the darn app. ONE-YEAR LATER UPDATE: this app still is unfortunately unreliable. For most professionals, calendar appointments are extremely important in their day-to-day business schedule. There are NOT ENOUGH notification capabilities through this app to remind people of upcoming appointments. My other calendar app, Calendars by Readdle, that I use for my personal life, I can set multiple reminders at 1 day, 30 minutes, 15 minutes, and 5 minutes before an important appointment so I can feel confident that I NOT MISS that crucial meeting. Unfortunately that type of functionality is missing with Outlook..Version: 3.1.0

DisappointedThis was my go-to mail app until they recently decided to include ad banners in my inbox. I deleted the app promptly. I don’t need more apps bombarding me with useless, tacky ads..Version: 4.2209.0

PatheticI can log in using the Edison app without issues, but I cannot log in using the official Outlook app. If it weren’t for school or work, I would have chosen Gmail without fail. Outlook is far too problematic..Version: 4.53.0

Sadistic experienceYou can create a new account using your phone number to verify it. But then to reset the password you’ll have to do it through another email address which NEVER works. In other words the account you create via this app is useless and you can’t reset password using the mobile number you created it with!!!!.Version: 4.2106.0

AwfulI struggle with this app so much!!! I want to look at all my mail, sure focused is a cool idea but you can’t even say how you choose what would be in our focused and what wouldn’t. I think you should offer a all section too for this of us who just want to simply look through all mail from one email address. I enjoy the unified mail too across multiple mailboxes but I need to see all mail from one box too! There’s a reason I have seperate email addresses. Then the swipe of an email, sends straight to archive instead of deleting or giving me an option, this should be delete so that we don’t have to go into each and every individual email to delete it. The notifications could have their own section as it took me a while to find what 7 notifications I was being notified about. It was 7 emails a good 3 years old that had never been opened. I have to delete this app every time I download it I just think it’s absolutely ridiculous and I use the mail app that came on the iPhone and get on fine with that. With the outlook app I’ve also missed importantly timed emails by not getting up to date/ real time notifications (I have to reload the app myself to check for incoming mail rather than the app picking up on incoming mail). Such a pain and to wait till feb 2020 for changes is crazy this has been going on from the start.Version: 3.21.0

Not a safe appI’ve had outlook for a number of years and suddenly over the last few months I’ve been receiving A LOT of junk email with dodgy links that look legit. I talked to other people that use outlook and they’re having the same problem. We’re all getting multiple a day into our focused inbox. I tried to get in contact with Outlook but I kept getting an automated response and actually can’t get a hold of anyone. The way that notifications work, I’ve accidentally clicked on a few spam while using different apps and I’m beginning to not be comfortable using the Outlook app. If you’re looking for a new email app, use something else. This one isn’t safe..Version: 4.57.0

Only one month of storage? Seriously?I don't know about the rest of you but I use this app on my iPhone for business. It has a very limited amount of storage space and I received quite a few emails. I'm only able to access emails dating back one month. No help from tech-support and I see that many others have suggested an improvement to the developers. No response. Typical Microsoft behavior. They will always think they're better and smarter than anybody else. Part of the problem is that they don't listen. That arrogance and lack of adaptation to changing behavior is what is making their company fade. The only way to access these older emails is to use the web-based browser on my desktop. This is an absolutely ridiculous alternative just simply having an app that would allow you to use local storage on your device to archive and back up your emails for easier access on the go. I'm not sure why they have such limited storage. I have tons of free storage using my yahoo email dating back to the late 90s! Absolute crap. If you can avoid this ridiculousness please find another email client to serve your business needs. And Microsoft - I hope you burn in hell..Version: 4.47.0

Overall Good App with an annoying IssueIt’s a great app but with one annoying problem. The number of email bubble on the app notification doesn’t match with actual unread emails. The bubble will show you that there are 8 unread emails but actually it’s just 2. You open the app and try to find those unread emails, the bubble starts to show correct number but few minutes later it’s wrong again. It’s so annoying that you have to open up the app few times to make sure you are looking at the right number of emails..Version: 4.57.0

Disjointed FunctionalityIt seems that Outlook routinely "forgets" your mail accounts, even when using Microsoft's own Exchange-based accounts (Outlook, Hotmail). Why is this? Why does Outlook have to refresh all of your mail locally almost every time you open it? There will even be a numerical badge indicating unread messages, but when you open Outlook, you will be notified that Outlook has "found" accounts on your system (accounts that you have, of course, already added to Outlook) and you will be prompted to add these accounts again. The standard Apple iOS Mail app actually seems to manage Microsoft's own mail accounts better than Microsoft's email app. How can this be? Is Apple doing sometime here to hobble non-Apple email apps (as they do with non-Apple mobile browsers) or has Microsoft not been able to figure out how to develop native iOS applications? I'm inclined to think it's the latter, because other non-Apple email apps do seem to be able to retain email account continuity. It's a shortcoming only for the Outlook email client. I keep trying to use Outlook as a mobile email client for my Microsoft email accounts and I always end up uninstalling it and reverting to the Apple app or some other third-part email app. It's a shame, really. Google's Mail app works pretty well for Gmail. Microsoft's Outlook app doesn't work well for Microsoft email. What's going on here?.Version: 4.47.0

Outlook AppI like outlook on my PC but not so much on my phone app. It’s difficult to navigate and the email strings aren’t logically arranged. If I want to reply to all but also add another recipient, the app won’t allow that. Search function isn’t great. The advantage is that it sync’s nicely with my desktop.Version: 4.2212.0

Poor Customer ServiceI have used this app for a while now and all has been good. Then all of a sudden I stopped getting the notifications come through on my iPhone. Tried everything to correct this, reset my settings, deleted and re-set up my email and even deleted and reinstalled the app but I still couldn’t correct it. Sent a message through to the Help & Feedback option and got a quick response back saying they will be pleased to help. I was very hopeful that a company such as Microsoft could resolve this for me. However despite me sending three messages over the last week in reply no one has come back to me. My only hope is that any app update will resolve this but I don’t see any benefit in MS suggesting the use of the Help & Feedback option if they don’t communicate with you..Version: 4.63.0

Good app but...This app is great and its been super helpful over the years but i recently updated it and now i can not see my emails that i sent to people i can only see their responses so im only seeing one side of a conversation their side and i dont like that at all i dont know why this has happened but i would like to see my emails so i can view the whole conversations so i understand their responses better, please tell me whats going on because i really dont like this feature and i dont know if i can continue to use this app if i can only see one side of a conversation because that is really confusing to look back on and understand what me and the other people are talking about!.Version: 4.52.0

Buggy when used with Google Gsuite accountsOutlook works very well with my Exchange and Office 365 accounts. They claim to support Gmail, and the basics do work but when used with Google’s Gsuite email accounts, the app still has serious bugs. Very frequently, for example, when I reply to a message on my Gsuite account, Outlook shows “mail sent” (and does send the reply) but then marks the reply as a draft. So my inbox is littered with threads that are falsely marked as having unsent drafts. Even more frustrating, every so often Outlook won’t let me complete a reply to a message. I start typing, but after 5-10 seconds, the app suddenly closes the text input window, obliterating what I’ve written. It does not save a draft, so I can’t pick up again from where I left off. I now have several of theses messages in my inbox that Outlook refuses to let me reply to. There is nothing unusual at all about those plain-text messages. Outlook support suggested resetting the account and restarting the app. I did, and neither of the bugs above went away. My advice if you use Gsuite mail accounts—find a different mail app..Version: 4.23.0

Needs HTML signature featureSTILL waiting for HTML signature...years and years have gone by....Version: 4.56.0

Keeps crashing.Can't open the app without it crashing..Version: 2.42.0

Update: An ics file issueUpdate: I’ve just discovered an additional issue. When sending myself an ics file it doesn’t show in the message (therefore can’t open it). Strangely the paper clip icon in the inbox shows AND when I forward the message it is shown in the message (though can’t open it from here), but not in the message itself Having just upgraded my phone I succumbed to Microsoft’s suggestion to use the Outlook app for iOS. To be fair I have only used it for a very short period but there is one bit of functionality I am already missing from the iOS Mail app: The option to limit the emails synced to a period of time (eg last two weeks). One of the email addresses I sync has emails archived that, while I want to keep, I certainly don’t need filling up the storage space of my phone. Please implement this feature. You should also be forthcoming by add the following warning when trying to persuade customers to switch to the Outlook iOS app: “WARNING: The Outlook iOS app does not allow users to limit the number of emails synced to the device (like the native iOS Mail app does), so if that is an important feature for you don’t waste your time with this app”..Version: 3.2.0

Search function doesn’t workI’ve been using this app for many years as I’ve always had a hotmail account. For the most part is quite good. It allows me to link 3 different emails, usually brings up new mail quickly and I can create multiple folders. One thing that irritates me though is that when I use the search function to find a particular email, it rarely locates it. It might bring up a choice of emails from that sender but often isn’t the most recent and seems to just select at random which ones it will find. I notice that the desktop version is the same. I have to scroll back for days through my junk mail looking for stuff sometimes. Very annoying.Version: 4.2215.0

Not possible to access iCloud filesMy employer uses Microsoft outlook for email. This would not be a problem if not for this apps inability to attach documents I store on my iCloud. All my devices (watch, phone, laptop, iPads) are apple devices. I store all of my important files on iCloud. If I am replying to an email and want to send an attachment, I’m out of luck. When I click on attach, the Files section does not include iCloud. I decided to have my Google Drive sync my most heavily used work-related folder on my iCloud. But when I try to set up that account under Files, it fails and I get a notification to contact support. Support seems really communicative however. They are definitely interested in helping me make this work. Unfortunately, when I see a support notification pop up, I cannot even open the conversation without first trying to set up my Google Drive, then having it fail, then seeing the pop up with a link to contact customer support. There is no way to access the customer support chat without forcing something to go wrong then opening up the chat window. This is a definite flaw in the iPad version of this app!.Version: 2.51.0

Update 1* to 3*Lag issues fixed. Calendar notifications still ignore do not disturb settings. Settings > Help & Feedback within the app still does not exist, it’s just Help so the only option is to review. Some new bugbears: 1. The mind boggles that a recurring calendar entry can only be edited as one single meeting or the entire series, and not just future events like every single other calendar app I use (aware this is not just an iOS issue but for Outlook itself, but seriously, get with it team). 2. The search function is not sophisticated enough. Like the desktop app, I’d like the ability to search just the folder I’m in, or a limited subset of something. When I search for an email from a colleague named John, I don’t want every email, document, contact and calendar event with the word John in it to appear (but it won’t, because you only get the top, what, 20? items with no option to see more; which for a word like John is almost guaranteed to be irrelevant, if it were that recent I wouldn’t need to search for it, ey?).Version: 4.2205.0

Company email accountI get notifications stating that this email account or outlook program is unsecure and could possible Give out personal information to hackers. I would like confirmation or a more Solid security.Version: 4.2137.2

FATAL FLAW - OutlookI changed my password and fully expected to be booted out of this app upon password change. ❌WRONG If someone has hacked your email account and you change all of your passwords, it doesn’t matter one jot. They can see you’ve changed your password. But they can still see your previous emails as well. Because there is no force logout or logout function on this app, your previous emails are sitting there pretty for everyone to see - it doesn’t request to see your password repeatedly like on iOS. Outlook SHOULD have a logout function, not just a log in function. Poorly designed, poorly thought through In addition to this - MS Outlook let’s random devices hook up to your account There is no function to geoblock/block by location or prevent adding strange devices. Notifications don’t always come through that someone else has accessed your account and attached their device. And when you detach the unwanted device: because Outlook doesn’t log out and it stores your information in perpetuity, it doesn’t matter a single bit what measures you take. Insecure system. 🏃‍♀️ <<<Run email user, Run 🏃‍♂️.Version: 4.2105.0

The only thing worse than this app is their customer serviceI’m trying to use this app to access my work email from home. The app has continually deleted my entire inbox for no consistent reason I can figure out. I will open a new email and it will delete the email while I’m reading it and then my entire inbox. My inbox on my work computer will still be intact, but any email I attempted to open in the app will be missing. When I contacted customer service through the app they told me it simply wasn’t possible that the app was deleting emails and never responded again. When I attempted to email customer service on my work computer it said their customer service email address is undeliverable. I missed a very important email from my boss this morning while out sick, and even drove into work to try and see if I could access the email there to find nothing. I very well might loose my job over this and their customer service frankly does not care. If you can avoid using Microsoft (which I know is impossible) do all you can to stay away from them. They are a heartless company, and their substandard products will not only make your life hell, their customer service department seems to get joy out of your pain. If I could give them zero stars I would!.Version: 3.2.2

Terrible for GSuite AccountsI’ve been a dedicated user of this app for several years and have been pretty satisfied, until recently. I started a business, got a gsuite account for it, and when I started sending mail from iOS Outlook, all of the mail from the gsuite accounts would be routed to spam by my customers email providers. At first, I thought it must be my new email address...then I tried sending mail directly from gmail on safari. No problem - no emails routed to spam. Then I downloaded Edison mail (thinking maybe it’s a third party app thing?!) and sent an email. Again, no problem - no emails routed to spam. I tried iOS outlook again...and my email got sent to spam. I reported it to the customer service team, and they brushed it off saying it wasn’t their problem. I beg to differ if the emails I send from your app get flagged as spam by recipients and yet the exact same email sent by a different app isn’t flagged by spam...I think that is your problem! And to top it off, to tell me that they won’t do anything about it, is doubly annoying. I’m removing outlook from my phone and recommend anyone with business gsuite accounts to stear clear!.Version: 3.5.0

Adequate productIn looking through other reviews, I noticed several, many, reviews that stated how bad the product was but that showed 5 star ratings. ????? It is frustrating to sit and wait several seconds to have my inbox loaded each time I select outlook on iOS. I have reviewed settings and see no correction for that. Am I downloading messages online each time data wise? When moving a message from inbox, it would be nice to have predictive folders shown as on the desktop. I have three major folders that get a lot of messages and it is a frustration to scroll all over each time. My spouse uses Apple Calendar on her phone and we have trouble she invites me on an appointment. I have tried to clear that up but can’t. I would prefer the calendar app to be separate from the email to use in separate windows. Handling and setting up groups for emails is frustrating on all platforms. As I am now retired, I have no great operational demands that Mail can’t handle so I might just go back to that. Dropping MS Office would certainly save some money. The app is not “Bad”, just adequate. Certainly, it is no joy to use but does not cause too much pain-except for that one group of about ten days of email that was lost. Never found those suckers. 🚀 Update: 9/13 Still simply adequate. I have approached my host to find out if I can move all mail from outlook to Mail..Version: 4.2135.1

SlowI can type this review faster than loading outlook.Version: 4.2207.1

Needs some refinementI only installed Outlook on my iPad and phone to get access to my work email and calendar. I added my personal Gmail account but I actually prefer the gmail app. The main problem with Outlook is that it makes you click a button to view more on longer messages. This wouldn’t be so bad if it didn’t reload the message making you scroll down to where you left off. Also, when you click a link in a message (which opens a browser), when you come back to Outlook it often reloads the message - making you scroll down again to find the place where you left off. My work requires the use of the Edge browser and has all kinds of restrictions on it. So, I don’t use Edge for personal stuff. You can configure which browser to use based on which email account you’re using on Outlook. But it often opens the Edge browser when I’m using personal email account, instead of Safari which I configured it to use. If Microsoft could fix these issues, it would be a much better app and I might use it even if my employer didn’t require it..Version: 4.2204.0

LaggyI need to use Outlook for work and our Office 365 environment. Has good features and has been my preferred app. However, it has become increasingly laggy on all my IOS devices (iPad Pro, iPhone 11) to the point where I have had to switch back to the Apple mail and calendar apps which are super fast but lack integration with Teams and calendar layout is a bit poor. I have reset Outlook, re-installed, but in the end it remains so unresponsive to gestures to make it unusable. Swiping across weeks is so painful - it doesn’t respond, or takes ages. Emails come in quickly, but when typing an email, sometimes the words don’t come up on screen until you finish the sentence. All in all, the app isn’t working for me anymore - I use Apple apps and Teams. I love Microsoft and Apple - I know, a rare thing. But Microsoft needs to sort this out quickly. Some of the other recent reviews concur. This latest ‘performance improvement’ update does not make a difference..Version: 4.2125.0

Good when it works but became unusable and then realised how bad it actually isWorked well for some time but then one of my important email accounts stopped working. Very common email provider so contacted outlook support and sadly they are very quick to blame everything else (password, provider) for the issue rather then the app. They close support tickets as soon as they think it is something else causing the problem despite proof it is the app. Constantly asking for screenshots of the issue rather then accepting the descriptions or the error logs. I changed email apps several times to prove this problem was the outlook app and nothing else, yet they always blame the email provider. Have since moved back to the native iPhone Mail app and it’s spectacular. Very fast and easy to use and shows just how slow, sluggish and poor the outlook app is! Avoid the outlook app and stick with others, your email life will be much smoother!.Version: 4.57.0

Needs new search and delete featuresI’ve had Outlook and Hotmail for a while now, but now that I recently found a new job, I’ve a ton of email job alerts going back to November 2019 that I’ve to manually find and delete and it is a very long, slow, tedious process - I’d like to be able to search for and delete these emails by sender in just one tap, as it’s clogging up my inbox - I’ve tried doing it via the web, but it does not sync with the app and I keep getting messages saying my inbox is full, despite finding and deleting over 6,000 emails on the web and via the app - there has to be a better and quicker way to do this.Version: 4.2148.2

Why are you threatening needs for upgradeYou want iOS 13 for your new Outlook which is not available for me on iOS 12.5. If you cant produce a product used on probably tens. Of thousands of devices its time to rethink your development line. Unless you are offering free devices to run your new Outlook? Otherwise stop threatening me whenever i open Outlook. There are plenty of other applications not requiring redundancy of devices..Version: 4.2106.0

Doesn’t leverage iOS features very well.File drag and drop (from an email to iOS files app, for example) doesn’t work..Version: 4.2210.3

Things have gone wrong latelyI used to really get on with outlook but I keep having issues lately... It keeps asking for my Microsoft password when I use different devices, but tells me it’s wrong, so I reset it and gets me in... but then I try to log in from another device and the new password doesn’t work. I’ve changed my password about 5 times in the last month because of this. Also, when use outlook on my laptop it doesn’t load the same messages as on my phone, even when I press send/receive they still don’t update. Not a huge fan of the ads you get across the top now, but that’s just the way of the world I suppose..Version: 4.2105.0

Always notificationsWhy does it show I have an email when I don’t? Says I have 3 email and there are none in my inbox. Please fix this. It’s been happening forever. I never know if I have an email or not.Version: 4.57.0

Needs polishFirst I would say this has become my go to email app. A great design, great amount of customisation, and it connects with the mail services I use. That said there are some features and usability issues that are frustrating to deal with. First, why is there no file access to the native Files app? Every other service under the sun is represented except for the one native to the platform this app was written for. This means I _ _can not_ use outlook if I want to attach a file from iCloud. Second, there are some usability issues I feel with the send email interaction. They could be to slow network connectivity on my part but the issue is that there are seconds from when I press send to when I see that the email was sent. Even if the email has not yet been sent I’d like to hit send and have a greater feeling of confidence that the email will be sent. Instead I press send then wait and watch until I see the email sent notification appear. It sounds crazy but after years of using apps the occasional failure here and there has made me feel software and networks are generally unreliable. Overall this is a matter of polish. I work in software so I know product owners are always pushing new feature after the next. Outlook is a solid product with an almost great feature set. Focus on polish..Version: 3.31.0

Great app when it worksGreat app to see all of my work emails and do everything that I need to do. But it’s seems as though the app isn’t supported correctly by the current iOS 13.3 update? The app will work for a few days and then I will open it up and the whole app freezes. Can’t view new emails, can’t scroll or refresh the page. This goes on for a few days before it eventually decides to work. When I really need to view important emails the only way that I seem to be able to get it working again is by deleting the app completely and then downloading again, but then it will eventually crash. This is super frustrating!.Version: 4.16.1

Update that never updatesThis thing keeps asking me to update and it won’t update ever properly. 0/5.Version: 4.57.2

Personal Vault is not handyMay be I am using personal vault quite frequent than before, but nowadays it keeps asking me to setup with a pin every 2 or 3 days though I set up once and enabled my Touch ID before. And every time it wants me to set up a pin needs to verify via MS Authenticator. That is so annoying and frustrating..Version: 4.2124.0

No notificationsEver since this most recent update, I am not receiving any push notifications whatsoever when I receive an email! I’ve missed important emails because of this, and I am incredibly frustrated 😡😡😡.Version: 4.2137.0

HorrendousWhat is going on? I'm someone who isn't rich and so has older devices. You forced me to use your ridiculous app on my iPad even though I had a hotmail account. You have now stopped supporting its use on older iPads and are telling me I need to update, yet what you mean is update iOS which is impossible on my older iPad. So I now can't receive or send any emails 😡😡😡😡 and I will have to abandon my email account I've had for years. I'm a musician and have used this account for all work I've done and handed it out to everyone. To say I'm angry at Microsoft is a massive understatement. Horrendous company, no morals and I will never use you again as you do not leave a person alone, you keep pushing and pushing and forcing upgrades etc., in a bid to make money from people. Yours absolutely disgusted, a person using older technology who now has numerous problems as I can't receive or send emails anymore 💩😡💩😡💩😡💩😡💩😘.Version: 2.48.0

Buggy & too many updatesOutlook is so buggy I have discontinued to use it. Latest bug is the refreshing wheel spins endlessly, but nothing seems to ever happen. The office 365 suite is a useful suite of apps, however the "weekly" updates of the suite apps consumes huge data - up to 4GB per month just to do app updates, a real trap if you have auto updates on, even more so if you have App Store cellular data enabled. This means you have put undue effort into managing these dates and you have to find wifi regularly just to complete updates (or buy a ridiculously large 4G data pack just to do these updates automatically while travelling)..Version: 2.48.0

I'd give zero stars if I couldI dislike everything about this app. Sadly I have to use it for work. My biggest annoyance perhaps, is this: I see an alert in my iPhone notification center that there's a new email; I tap it; I wait about 10 seconds while the app opens. Finally, I see my inbox. Top of the list, there's the last email I've already read. But the new one––for which I just saw an alert––that's nowhere to be found! So I pull down, to refresh. Sometimes it refreshes to exactly what it just was, with no new message showing. WHAT HAPPENED TO THE ONE I JUST SAW? When I've already read the first line of the message in the preview, at my notifications center! Where did it go? The app has obviously already LOADED the new message, if I've already read part of it! So why won't it show in my inbox? Sometimes, after I've refreshed, a few times, it will load, and then I can view the whole thing. But sometimes I have to close and re-open the app several times. And other times I have to go elsewhere and read my new message at a computer; it'll only show in my phone, hopefully within in the next day or so. AGAIN, I DON'T UNDERSTAND WHY IT ISN'T VISIBLE IN MY INBOX FROM THE MOMENT I'VE OPENED THE APP! YOU'VE ALREADY SHOWN A PREVIEW IN MY NOTIFICATIONS CENTER, SO WHY DO I HAVE TO WAIT EVEN 10 SECONDS TO LOAD A NEW MESSAGE, LET ALONE A WHOLE DAY???.Version: 4.2131.0

Terrible UI, 10 years behind everyone elseThe only reason I’m using this is because my employer was strong armed by Microsoft into blocking non-Microsoft apps from accessing the email system. They claim it is for security reasons. I don’t believe it. You can’t set it to list the emails without showing the first two lines on the message, so you can only see four messages at a time. All it does is place a tiny dot next to new messages instead of putting the sender and subject in bold like Apple’s client, so it is hard to see which messages are new. It ignores settings from the main pc client. I turned off the focused inbox because as a university professor it is useless to me, but the iOS client turned it back on. I am a computer science professor. Overall, it gets a D. The only reason I’m using it is because it was forced on us due to Microsoft’s shady tactics to try to gain market share. A standards-compatible email server should be able to work with any standards-compliant email client, but adhering to standards is not the Microsoft way. Don’t get this unless you have no choice. I pity anyone who is forced to use to use this piece of trash email client..Version: 4.2203.0

Frustrating AppThis has to be one of the most irritating email apps I have ever used. It does remedy some of my issues with iOS email, but several things drive me crazy. I get several longer emails a day, newsletters and such, and as I am scrolling down the email it just stops with a “read more” button. It then opens the email again and returns you all the way to the top. So then I have to scroll all the way back to where it left off. If you need to switch apps for a second and return to finish the email you are reading? You guessed it. It returns you all the way back to the top and you have to scroll all the way back down. Accidentally close the window?Right again! Scroll all the way to the bottom, press the “read more” button which returns you to the top, then scroll all the way back down where you left off. There SO MANY ways they could easily remedy this but a simple one would be to have a button at the top of the email to open it in its own window. I have other issues, like not being able to create subfolders to the inbox without doing it on a laptop, but that’s enough complaining for one review..Version: 4.50.0

Search feature could be betterThe search tool in mail is not very good as it only seems to bring out certain items but recent items that should be returned in a search aren’t often there. Further detail: This app is now the poorer 2nd cousin in the family, which would affect the entire family structure should the first three lines of a family’s succession be in ruins following a tragic accident. The same could be said for Outlook for iOS/iPadOS. Whereas at first glance, it looks very similar in comparison to Outlook Desktop Client e.g. 2019, 365 etc, or Outlook Web App, scratch a little at the Outlook ‘blue’ table headers, and you suddenly realised it is a very basic email program and unlike other products, in a way you are forced into this choice, because the othering are only marginally better. Why can’t I yet, just choosing one item for example, have synced email preferences so that the same header/footer detail to detail is missing. Even Apple’s Mail app allows this functionality (if not rudimentary in it’s appearance and interactivity)..Version: 4.2144.1

Multiple email accountsOverall outlook is a great app. Managed to link my work and multiple personal email addresses with ease and notifications all worked great. If outlook knows you have other email addresses that you haven’t linked, it’ll keep mentioning that you should add them to outlook which gets annoying. I currently use spark, and I love the way they handle the unified email inbox showing inboxes from all email addresses In one place and highlighting each email with a colour to show which of your accounts it is from. Outlook has a unified inbox but there is no easy way to see which email address the email is from, bit of a dealbreaker for me so I’ve reverted to using Spark exclusively..Version: 4.2218.0

Crashes when you add an accountWould be a good app. But if you can't add accounts the app can't be used properly...Version: 2.42.0

Meh. Just like other Microsoft apps, others do it better.It’s an average app, the only reason I use it is because my dumb IT department won’t let me use Spark to access work emails. This doesn’t have a send later ability, has a pretty poor layout (I can’t find a way to show more emails on the screen) and just feels clunky. Microsoft tries make it intuitive but they get it so wrong (the quick reply bar at the bottom is horrible, you can type in it but one pixel to the left opens up a new reply window without anything you’ve typed) etc. I use a different app for personal emails..Version: 4.2105.0

Poor Features Compared To OthersLet me first say I do like Outlook on a web platform and on Microsoft’s system - however, we changed over to IPad and IOS because of the Windows phone discontinuation. This APP has been a bugger since I set it up. I have reloaded it 2 or 3 times in the last couple of months because it fails to send- despite correct settings through our broadband supplier. Now, I can receive mail but will not send even though it worked fine for about 2 weeks - no settings changes. Besides that, the app has a very basic signature line and hardly customizable, no mail read receipts. This would be handy because I have many emails that show in the “Sent” folder that didn’t go anywhere. I understand we use this as an interface, but I shouldn’t get a banner showing a new email and have to wait 5-10 minutes for it to actually show up in the inbox. Support is via ticket not live and I have waited 20+ hours at times to get a response. Personal email is one thing, but for a business.. can’t have it. There are other things however I believe i have typed enough. Version 3.5 at the moment. Again, I enjoy outlook on a Microsoft system or as used via web - but this app and it’s updates/features for IOS are lacking..Version: 3.5.0

Can’t handle daylight savingAn otherwise useful app that is spoilt by the fact that it can’t handle daylight saving in calendar entries. This is a well documented issue that Microsoft refuses to acknowledge, instead blaming users on living in a timezone that uses daylight saving. Their “fix” for this is to manually change your timezone twice a year to one that’s an hour ahead. If a calendar invite is accepted, which is already set to daylight saving (+1hr), Outlook will add another hour, so your invite is now an extra hour ahead. Microsoft support will then be very rude when you raise this with them, shouting at you in caps that “MICROSOFT USES THE UTC STANDARD!” instead of listening to their customers and investigating the underlying cause..Version: 4.2218.0

Good but has annoyancesI use this solely for work and is integrated perfectly for it. Does everything that I need it to for work but I have one gripe with it that made me try other mail apps to get over this but due to my work integration with Office 365, I have to come back. The gripe is that while using the app on my mobile, when in an email, to move, flag, etc the options are on the top right of the screen. I’m using a large phone and it’s always a pain when using one-handed. Would be nice if we could rearrange the options or have them at the bottom of the screen. It would make the user experience easier and logical since the app is for mobile use and the UI is catered mostly for use of the keyboard and options closer to the bottom. Hope this changes soon..Version: 3.11.0

It’s a painGreat app. Works with PC really well. Issues I have is I always have to sign in on imap account at least once a week. Would be nice to stay signed in all the time like Google mail account does. Another issue I have is that I will get multiple notifications for some emails, even after I delete the email. I had about 30 notifications on 1 email. After some searching, found that you need to reset account for them to stop. I have to reset account at least twice a week. It’s a real pain. I am at the point of deleting this app forever. I hope an update can fix these issues one day.Version: 4.2148.2

Data EaterThis app eats huge amounts of data!! Within 6 hours it used 50MBs and it wasn't even being used because I was sleeping!! I Googled the issue and other users are also finding the same problem. I got hit with overage charges the for past two months because I went 1GB over my plan. I have now deleted the app off my phone..Version: 2.42.0

PatheticOnly reason I have to download this stupid app is cause I am not able to check my email online which is the confirmation email I need to get on my account this is a flawed service and is incompetent compared to google!!!.Version: 4.2208.0

No To-Do FunctionalityI really cannot understand why they can’t bring together the calendar and to-do list into one app. It is so frustrating having them in separate apps (and the to-do up is really a complete joke! It has limited functionality). It says in the description that it brings everything together into one app so you can stay focused on your day, but you cannot stay focused if you cannot see all your tasks that you need to complete! I love the desktop version of Microsoft outlook for this very reason but can’t understand why they cannot (or won’t) carry the same view into a web version and an app version. I know it’s a big task, but Microsoft is a big company!.Version: 2.82.0

Contacts emails going to Junk folderThere is something wrong with this email platform of outlook. It used to work fine and I’ve been using outlook and msn email programs and email addresses for years but now it’s putting important business mail in the junk mail folder continuously. These are email addresses and people that I have put in my contacts and have continuously told the program they weren’t Junk. These are important work emails and some I have missed or had trouble finding. I’ve had to tell work that my email isn’t working right and to resend things. Sometimes something I searched and found yesterday won’t come up today. Sometimes the only way to find a reply to my sent email is to look at my sent folder to see their replies. That’s a trick that I learned because they’ll combine your sent with its replies. People ask me what I’m using outlook for, that they’ve never heard of it and that it must be cheap and faulty. They tell me to switch. I tell them “How do you not know MSN and Outlook?”. I have to find a new email platform because this one has turned bad and it means change my email address that I’ve had for 12 years or so and I’m not too happy about that..Version: 4.56.0

Latest update is poorly designedLatest update is so frustrating! When you hover over a message, new icons appear (rubbish, flag, etc), which is great for easy access, but they appear immediately, so it’s now too easy to hover over a message and delete it when you just wanted to open it. WHY does MS not just introduce proper mouse support with right click. Second, now when you long press a message, to then also delete/flag, or select multiple there is no way to cancel - you have to force close the app. And third, permanently retaining the profile picture and settings icon on the left is just a waste of screen real estate. What were your developers thinking!?.Version: 4.2123.0

DreadfulThis is apparently the only software that will work with my institute’s MFA, so I’m stuck with it. With a calendar that has no way to adjust the tiny text so I can actually read it (on an iPad, that has plenty of room), no lines between the days so I can easily see the shape of my week, no way of scrolling so I can view the end of one week and the beginning of the next simultaneously, no today button. With an email app that has the look and feel of a text app, and is almost impossible to use for professional communications (and now I understand the bafflement in my junior’s faces when I tell them that professional emails shouldn’t be ungrammatical and full of text speak). With an app that puts email and calendar in one place, so I have to go through mail every single time that I want to check my calendar (even though I’ve given up doing mail on my ipad for the reasons above)..Version: 4.2217.0

Abysmal calendar. Awful search. But it does emailThe calendar on this app is beyond awful. Good luck scrolling to a point in the future and trying to do…..anything. You can scroll down a month, but it will just ping you back to where you were time and time again. Click on a date you’ve managed to painfully scroll to in June? Nope! Back to February you idiot. Deal with it. Scrolling day by day is a painful experience too. You really just cannot get work done using this calendar. Unless the event you’re looking for is this week, you may as well assume it doesn’t exist as you won’t be able to find information on it in this app. The email search functionality is equally poor. You can navigate to a folder you know an email is in. You can use a search term that is near unique. But the search function does not care. It pulls in data from anywhere, including places you could never fathom to ask. Why you can’t search by folder or use the basic (and pretty good) search rules from desktop I cannot understand. The app has not failed to send or receive emails, so well done on not failing there I suppose..Version: 4.2205.0

Problems with Outlook Contacts Synching with iPhone contactsI have had trouble with this one since day one. I have tried all the methods and gimmicks suggested by my IT Department and MS web help. And I always have the latest IOS on my iPhone 11 Pro. About every two to three weeks when Outlook App is updated, my contacts go berserk and the syncing does not happen. I try to resent my Outlook account under my O365 profile. Then it intermittently happens or not. It is a pot luck. What is MS doing about this???.Version: 4.34.1

Poor support at times suit US biz, poor response delayOnline support is the only option for customers outside US, which is near impractical for the rest of world in a different timezone. Outlook/Micrrosoft run support thru in app conversation - i experienced random delay of each part of conversation between 23 minutes and one day. I got on with my life for two days after waiting initially couple hours then got back on my device the day after to find a msg they closed the call! The App wouldnt recognise the IMAP server of my email provider and wouldnt allow me to login or check email, despite previously working with no problems. Hey Microsoft how do you get support when you insist on only in app contact when the app blocks the user out? Next when i had time i used the little info Support sent and trial and error untill at long last found the format of the server name required (it wasnt exactly like the support message said to use). Im verry dissatisfied and am searching for a different email management app provider. zero stars rating to Outlook MS corp App!.Version: 3.28.0

Email just stops working and prompts for password.On multiple iOS devices the email will just stop working and prompted for a password. When entered it doesn’t reconnect. Tried resetting the account, removing the account and re-entering, and deleting Outlook and reinstall. Nothing works. The “Contact Support” option is a total joke. Received initial response from my request immediately and I’m still waiting for a response after 24 hours. Opened another support ticket on my other iOS device and entered all the requested information for the original device and again received and initial response immediately but then nothing for hours. Then I received a response asking me to perform another test. Still waiting for the response from support. I really like Outlook when it works. I like the email, calendar, and contacts all in one place. I have been using this app for several years and on multiple devices. On multiple occasions I have had to contact support in order to get the app working again. Each time their response gets slower and slower..Version: 4.47.0

Was OK, then got worseThis app used to be good a few years ago but the design was changed to a worse one (constrained and inefficient use of space) and performance is just atrocious. Switched back to Apple Mail and Calendar and OMG they got it sooo right: emails are super easy to read, I can see just the information I need, conversation structure nice and clear, events are super clear and everything is just easy to understand at an immediate glance without having to switch back and forth. Fantastic job Apple team! Only advantage Outlook has is access to the Global Address List, but that’s not a big problem as most of the time you’re just replying to existing emails. Anyway, once the interface and performance of Outlook improves I may switch back (but it has to REALLY improve)..Version: 2.80.0

Lacklustre and Featuring StarvedI’m about as explored as you get with iOS mail apps. From the no frills stock iOS Mail to the once feature rich but now god awful AirMail. This year I moved to Spark finally and whilst it’s not perfect, it has the best features and best overall design. Having given outlook a second chance, since getting a one drive family subscription I realised that despite it being nearly 1 1/2 years later the app lacks basic features such as moving emails to folders in other mailboxes. Folder management is a solid flop on outlook and the UI is like many Microsoft designs, poorly executed and unintuitive. It simply won’t do and I’m surprised others are rating this as highly a as it is, you only have to look at the desktop outlook to see what a hash of a product it is..Version: 4.47.0

FrustrationsThere are plenty of frustrations with outlook on iPadOS. The most annoying is definitely the fact that when the IOS spellchecker/autocorrect pops open at the bottom of your screen with suggested words, it is blocking areas of the outlook application that you often need access to. This is due to poor layout design by the app designers. There needs to be a much better UX around the address book to be more like the desktop client, and there needs to be better support added for things like inputting tables. One of the great things for me though, is the way it is linked up to your o365 account and allows you to view folders from your onedrive account when adding attachments..Version: 4.57.0

No Folder ManagementSurprised for Microsoft not having folder management in its outlook app like the desktop version and like every other joe’s email apps out there. Under Enterprise platform, the app mirrors desktop but good luck moving a message to a designated folders, when you have too many sub folders..Version: 4.2207.0

Terrible, just as bad as yahoo webThought I’d get a better email client. Think again. (1) you will not be able to connect the Apple default contacts app., in fact, there’s nothing much you can connect to in this app. It loses email. Deleting them right out for various actions you take. There is no waiting period if u accidentally delete a mail- it’s gone. (2) don’t save anything to draft folder. It will save & alter it right where u are, then put a copy of the header - that is unalterable - in the draft folder. You will not b able to change who the email is primarily addressed to, which will b you!! So insane. (3) I just pulled up the “give feedback “ form in the app, & somebody else’s review was in it. I know they weren’t using it as example- b/c it was entitled “Outlook Dogfood”. Wish I’d seen that b4 I lost 2 important email today. Advised them this was a privacy issue- but... (4) if u get this app, suddenly, u will drown in user-tailored spam. I got maybe 5 a day b4 switching, now like 60-70. Not a coincidence. (5) don’t expect to b able to attach anything easily - nothing u want to attach anyw. There are no options for file programs to download... the list goes on and on..Version: 2.55.0

Unusable: Reply All is the default and can’t be changedI’m astonished that this app is rated so highly. Something shady must be going on there as this is app is unusable. The default reply option is “Reply All”, so you can imagine how dangerous this is for an organisation. It happens even if the only recipient is you so you get a copy of your sent email, which your email servers have to process and you then have to delete. The option can be deselected on each reply but at best it’s a nuisance to have to tap two extra times with every reply. At worst a company is fatally compromised when sensitive information is accidentally sent to inappropriate recipients. I’ve seen complaints about this from 2017 so it’s been a known issue for WAY too long. This should have been fixed within the app’s first few weeks! I make purchasing decisions for enterprise end user computing and will be steering well clear of Microsoft where I can as they clearly don’t care about their customer priorities (or just common sense prioritisation of development work)..Version: 4.21.0

Older emails not showingWhy is there only a 30 day limit for emails to sync? I have a total of 5 emails in my inbox, and can only see the 3 most recent ones. No option to load more either, making the app useless for accessing anything older than a month. If there has to be a limit, it should be by the amount of data, not the age of the emails. Very surprised that this is an issue in 2022.Version: 4.2209.0

SSSSLLLLLOOOOOWWWW!Terrible app. You switch between your apps, right? Same here! With outlook, it is completely weird. Each time I switch to the outlook app (including if I just took a peek at another app while organising times), I get the horrendous splash screen (again!) and forced to wait (up to 20 seconds - no joke) while the splash screen just ‘sits’ there and the app does absolutely nothing!! Have contacted Microsoft support in the regards and I give them the same rating. Terrible. The only thing they kept saying as to ‘make sure my app is up to date (it always was in the hope that outlook will one day be user friendly). Great on the pc, lousy on I devices (can’t help but think Apple may be behind this in someway also as they are a direct competitor and get precious about anyone who tries to interfere with anything they do).Version: 4.2144.1

Really unintuitive slow and buggyAfter months of using….I really need to find time to download something way better. It is BUGGY as an ant farm! It randomly logs out of different email accounts. The search facility is just not intuitive, accurate, slow…or all three. Compared to the default iPaid mail app, I can only find 25% of what I need. The overall UI is really not intuitive. Maybe it’s me, but I still can’t work out how to turn off the multiple selection of emails (with the pilot boxes) after accidentally activating it. It’s annoying I’m accidentally activating it, but it’s utterly unbelievable I have to shut down the app to get rid of it. Any developer should realise they’ve failed miserably if the customer is resorting to off’ey on’ey tactics! Note to self…carve out some time to drop this app like a Covid covered hotdog!.Version: 4.2124.0

Not good enoughGood if sync on time with new mail.Version: 4.56.0

Lag makes it useless. Fix this Microsoft!I have been using Outlook for years now after moving away from Mail because of a limited ability to deal with spam. I like the way that Outlook syncs with my other computers and tablets. For the past three months now the keyboard lag when typing emails makes this app useless. Yes- I have archived old emails and only have 2-300 at a time in my inbox and sent box. I have been putting up with this hoping it would be fixed but no. Appears to be a major complaint on the net but no fix. Also, another complaint is a faulty search function that will miss emails when searched for- they are there if you can remember the day you received them and want to scroll for them. These issues make what was once an awesome app totally unbearable. Don't waste your time until these are sorted..Version: 2.42.0

Looks Nice but☹️This app seems clunky and obsolete lacking fluidity, user interface and basic functionality preventing user from easily executing simple, everyday tasks. Cannot SELECT ALL and DELETE emails in Trash Bin—the mobile app only selects 7 emails at a time; the Trash Icon is not easily seen at top of screen but rather I had to scroll through 90 emails to locate the Trash Icon at the bottom of the list of emails—highlighting 7 email maximum, scrolling a long list to get to the icon at the bottom of lengthy list of emails is not practical and requires an inordinate amount of time and steps to expedite a simple function. The REPLY field appears at the bottom of an email rather than easily, conveniently above an incoming email. The only readily available function choices appear to be Focus & Filter—user has to log online to use the few Settings options. The Search magnifying glass does not appear to be readily/easily available. The ONLY reason I use the app is I am unable to email a Word file unless from within the app. Simple, basic tasks are not straightforward some inaccessible on iOS Xs Max and iPad Pro..Version: 4.9.0

Can’t log inSo I want to log onto a game that uses a Hotmail account so I then go to type my password and then it says invalid password so I go to reset my password and then I log into my email and then it says “ we have detected unusual activity on your email “ even tho that was me doing the same thing the day before and I am forced to secure my email and I can’t use my recovery email because Optusnet is shutdown and then I say I don’t have any of these so I it and I’ll get 1 of 3 things either nothing will happen or I’ll get a response saying our computer systems says you have not provided enough info to let you log in or it will your account has been locked for 24hrs due to unusual activity on your account and then I try logging on with a new account and then where play would be it says play demo so I can’t log on that way and I don’t want to spend $35 fillers for a game I already have for a new account also should be called out the door because that’s what will happen to your computer.Version: 4.2048.1

Constant crashI just downloaded this today and every time I open and try to enter my email and password it crashes. I tried deleting the app, restarting my phone, nothing works..Version: 2.42.0

Battery drain is too highThe app is much better than default mail but the battery drain is much too high to justify using it..Version: 2.45.0

Load issues and buggy afNow, the fact that I have to continue to use the web browser on my iPad to view my main hotmail account is a bloomin joke. Every time I load this app I never see what was sent nor do I get to see any recent emails, when I do get recent emails it's hours later after multiple refreshes and attempts to allow app push access. When I also use to compose emails etc the app either freezes, crashes to dashboard, shuts down the app and becomes so bugged it deletes what you typed. It was working a couple years ago but Microsoft in their stupidity needed to over fix apps that were never broken and introduce their micro transactions charging people hundreds just to link their outlook to their one drive and word document apps and calling it membership. This is pathetic of Microsoft and they are killing their own business by this continued money hungry grabbing scam and putting too much effort into the micro transactions over what they were really good for at documenting apps and emailing gmail is vastly better until I can change all my work emails and correspondence to gmail I'm stuck with this terrible email service that doesn't work..Version: 2.65.0

CompatibilityUnfortunately I cannot use Outlook anymore because they randomly upped the minimum requirement to v13 of iOS. So what... Are you telling me I have to buy a new phone just so I can check my emails? I can’t update the OS because my phone is already kinda old (well, for today’s society it is) and I’m afraid updating it will break it. Plus, I don’t even have enough free storage, so it’s just a lost cause. And yeah, I could check my emails on the browser, but... I can’t receive notifications through that. And it’s really bothersome to boot. I just don’t get it. It’s an email app. It should be something basic and accessible for as many people as possible. I would understand if this was a game, so iOS13 would give cool stuff like enhanced graphics, but for a mail app... What, are you planning to give us holographics? Yeah, I’m a bit frustrated. I am supposed to receive some important emails these days, and I have to check on the browser every other minute, it seems. I would appreciate if compatibility for older iOS versions return, and the multitude of bugs are sorted out first, before jumping on the iOS13 wagon. Thank you for reading,.Version: 4.2128.0

EmbarrassingI’ve submitted more than 10 bug reports in the last few months since using this app, covering a lot of basic functionality like push notifications and automatic replies. The app is clearly not mature enough yet (just go to the feature request area if you want to see for yourself!), plus the support is fairly useless — they’ve really made zero effort to reproduce any issues, and all I’ve gotten are boilerplate “try updating the app” or “try resetting your account” instructions. Even without all the bugs, given the app is missing such basic features like being able to save attachments to iCloud or type a simple bulleted list, this app really offers zero advantages over other email clients..Version: 3.33.0

Near perfect with 2 exceptionsReally loving it. Push mail from all accounts but it has 2, rather significant flaws. 1. Doesn't access contacts on your device. When you compose and email it will show you recent correspondence but has zero access to your phone's built in address book. Which you would kind of expect from a smart phone email app. 2. Similarly it doesn't access your phone's build in calendar app. It can only show you your Google, iCloud or Exchange calendar. Which means no access to your subscribed calendars or CalDAV. Not sure why a smartphone email app thinks it has any place also offering a pretty basic calendar. Just stick to email and let us have the option to open date links in our chosen calendar app..Version: 3.33.0

Doesn’t show emailsEvery time I do an update, I get notifications for an email, but when I open the app the email isn’t there. Not good considering our business uses Outlook..Version: 4.6.0

Recent updates have killed outlookDon’t use this if you want to see your emails. Push notifications work, but the app shows very few received emails. Doesn’t show anything in the "other" inbox, shows some old emails in the "focussed". You can click on an email in a push notification to open it. It may or may not open up the outlook app and display it. If it does, if you click on another email the one opened via push notifications will disappear and you will not be able to access it again. I've switched to just other email clients to access my Microsoft and work emails. Also, the help and support team replied once and then stopped Update : I've reinstalled the app to see if things have improved since last year. Ha! They are now worse. Trying to add an existing account into outlook, if you don't enter the password in 2 seconds after typing the address the app "signs you out due to inactivity " and then crashes. Completely unusable. Train some pigeons. That'd be more efficient and bug free compared to this app..Version: 4.26.0


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