OneSafe+ password manager App Negative ReviewsLunabee Pte. Ltd.

OneSafe+ Password Manager Negative Reviews

4.7
4.79153 star

Total 43 Negative Reviews

OneSafe+ password manager App Complaints & User Negative Comments 2024

OneSafe+ password manager app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using OneSafe+ password manager? Can you share your negative thoughts about onesafe+ password manager?

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OneSafe+ password manager for Negative User Reviews

InfuriatingI guess, on the whole it works. However, after a year with the same unresolved problem, if I could work out how to transfer all my content to another vendor I would. Once again, having registered on a new website using a OneSafe generated password, OneSafe fails to save the entry. I now have to go through the forgot password thing and re-enter. I have reported this several times but nothing from OneSafe..Version: 5.1.0

Won’t sync across devicesHave used this program successfully for several months now, but recently Won’t sync across devices. Got in touch with developers several weeks ago but as yet no response.Version: 4.2.4

Disappointing - don’t buy if you had free & can’t access nowTake the L and start saving your passwords somewhere else. Dashlane is good substitute to get ya started. I hope this saves someone from being suckered into paying for the paid app thinking they’ll be able to access their data. If you had the free version and can no longer access your account...don’t waste your time, money, or energy buying the “new & improved” app. You won’t be able to access your data nor can you reach someone in support to help you. I used OneSafe for a long time(free version). Started out hesitant because I didn’t believe I could rely on an app to support my password protection needs. I’m so glad I started using it and relying on it. Sadly without any notice or opportunity to back up my data, I can now no longer access my information. Paid for the “new & improved” app to be met with 4.99 less and no closer to my data. More issues that I doubt get reported to be resolved. You can’t log out and sign back in - once you’ve logged in that’s it. Huge security risk. Lack of access and communication from support..Version: 5.0.5

Used it for years, but issues transferringGot new phone and have back up of this but only few passwords moved over, where’s the rest? Grrr spent whole evening in this and nothing.Version: 5.2.2

Extremely disappointedI have used this app for several years with no issues until today! App has completely frozen. Can not access the over 500 items I have stored. Tried deleting app and reinstalling but it will not restore any of my data. Years of information gone! No way to report the problem except through the app that is now frozen..Version: 5.1.0

ReviewGreat app, however, frustrating if you are trying to access a password quickly. One safe need to work on the start up of the app and get it to open up quicker..Version: 4.2.8

A good app in need of an updateBeen using this for years and it works great in so many ways, but with ios 14, the swipe lock function no longer works, which is a problem if, like me, that is what you use as a password! I now cannot access a significant number of my Passwords from my ipad and can't synch the app to my new phone I deducted points for that and the lack of response from the developer to my emails, which I know were received because of automated responses. All I asked was for confirmation that they were working on the problem!.Version: 5.0.7

Suddenly unstable, no response from developerI've been using OneSafe on both iOS and Mac for years. By and large it's been very reliable. Lately weird stuff has been happening (all my devices list the same number of passwords, but some of them come up empty when I try to look for a particular password.) The Mac version crashes when I try to send a bug report. The scary thing is that I've had no response from Lunabee support in almost a month, despite repeated emails (I even tried emailing their corporate office.) I'm now thinking maybe it's time to look for a more reliable option..Version: 5.0.7

Wiped all my dataI’ve been using this App on my IPhone for the last 3 years. No real problems, bit clunky but did the job. A week ago I discover that the synchronised set up with Dropbox had been switched off - no backups. So I immediately switched this back on and clicked the “rebuild cache” link. ALL my passwords on the phone from the last three years disappeared. I’ve contacted support via the App three times and heard nothing back. Why did I loose my data? No explanation and no warning within the App. This just shouldn’t happen. This kind of data loss - lost so easily - is totally unacceptable. Ditching this App and going for another App that’s more stable, and with support. I just don’t trust this company any more..Version: 5.0.10

Files don’t open in iCloudSaves files in iCloud Drive as OSBD extension which you can’t open. Contacted the developer a few times to ask for a solution but why would he care to respond. If anyone gets a hold of the developer, please tell them there’s someone who wants a refund for this app!.Version: 5.0.12

BrokenSince the upgrade to 5.2.5 the app freezes when you select photos from your library. In addition videos already saved don’t play sound now!.Version: 5.2.5

Good, but wearyWent to their website. For starters, I was greeted with a “Not Secure” message in the address bar. That seemed rather shady. How do you develop a password app but you don’t secure your own website!? Next, that website hasn’t been touched/edited/changed since 2016! And now for the last glaring issue. This app hasn’t been updated in over a year. I have a sneaky suspicion that I bought yet another app yet another developer has abandoned. I am looking at other password managers now, just in case. I cannot stay with a developer if they have abandoned their app. As threats change, password managers should as well. This one hasn’t, in over a year. And their website is not secure. And their website hasn’t been touched in 3 years. So it’s best to move to a developer that actually cares about their work, bite the bullet, and just shell out even more for a constantly updated app. I refuse to fall prey to these apps where the developer just gets lazy and decides to abandon their app, after making the money they want to make..Version: 4.3.1

Good App but slow Tech SupportUsed this app for many years and find it really easy to use. Has some annoying features e.g. just updated to IOS 15 and the app reported it had been disconnected from iCloud. When I connected manually it duplicated all the items so had to manually delete local folders. Had ‘Google API not responding message for several days now - reported but nothing from Tech Support. Tap the ‘App Support’ button in App Store results in ‘URL not found on this server’. Come on Lunabee, improve you tech support to get 5 stars..Version: 5.0.12

Onescam onesafeI setup my two security questions and unable to get access still. I've emailed onesafe, multiple times, and still have not seen any response. I have even written my PW down and used that bit it stills comes up as being wrong. No way to reset, no way to access my pw data. What a farce! I knew deleting the app would not work and feel sorry for those that were scammed into deleting and then having to pay again for this inferior app. The 5 stars ratings must be fake. There are too many people complaining about getting their access back and are unable that these ratings don't make sense. I downloaded a much better app and have begun using that one going forward. Thanks god I was smart to have a spreadsheet of many critical PWs or those companies have allowed me to reset via 2 factor authentication. Onesafe should delete this app and not offer to unsuspecting customers where they cannot access their app PWs..Version: 4.3.1

No supportI’ve been using oneSafe+ for many years but two days ago it just stopped working and wouldn’t restart no matter how I tried. Password was correct, Face ID was correct but it crashes as soon as it tries to open. I’ve sent many emails, and messenger but no reply..Version: 5.0.5

Always behind on OS updatesI love this app, and have used it for years, but the development team has been woefully behind for each major OS update, and are slow to fix the issues. These aren’t edge cases that affect a few users, but major features that get broken by the update. These should be caught and fixed during iOS betas, but aren’t. If you’re using this app, your best bet is to wait to upgrade to the next major iOS release until after Onesafe pushes an app update, after the release, to know your passwords will remain accessible..Version: 5.0.8

Good password app but some faults.As a password app, it works well. Also, having an additional secure area to keep your documents in is good but I am surprised that it cannot be hidden and it also displays how many items are contained within it. The app would be far better if they removed the total and allowed you to hide it. There is also a recent view that shows you the accounts you have been viewing. Totally pointless feature..Version: 4.1.1

Very disappointedI have used and enjoyed OneSafe for years. It stopped syncing between my phone and iPad resulting in different information on both devices. I decided to resolve it by upgrading to OneSafe+ It imported the files from to OneSafe version but left some out. It has not synced since I purchased it yesterday but worst of all, I have made a number of entries and they are repeatedly being deleted for no clear reason. It only took a day to lose faith in a program I loved and don’t know where to enter my data because I can’t trust it will stay on the app. I would like a solution or my money back..Version: 5.0.5

Waiting for supportI hope support gets back to me. I was happily on version three. Updated to four and my passcode will not work. Can’t open my files even though initially my fingerprint opened it. Now locked out. Will change my review when fixed but very unhappy at the moment. Help..Version: 4.2.5

Poor App, to be avoidedThis app is touted as one of the safest apps around but that is not my experience. Very laborious to add anything into it. Once App and website passwords are in it, and with all settings and permissions on phone activated, it won’t autofill anything. It just says nothing stored. I’m not sure it is even very secure. Crack my 4 digit pin and you are in. I’m not sure it’s a good idea to store your whole life, credit card details, PIN numbers etc on this. There’s not even a facility for simple 2 factor authentication. Put your details onto an Apple note with a password and your details are far safer. Also, no customer service nor decent help desk to speak of. Email enquiries ignored. Can’t get my money back either. Poor..Version: 5.0.5

TERRIBLE SUPPORT -Use this App with Caution - I have used the app religiously for the past 2(+) years w/o issue. I recently upgraded my phone from from XS Max to the iPhone 11 Pro Max and during the transition, all my issues arose!! I contacted support with my URGENT need of help and received only one response from “Oliver - Support” who said he was forwarding my message to the developers. I have received NO FURTHER RESPONSES from anyone despite numerous e-mails trying to find a resolution to my issue. The issue is, I have used the app for so long, I have OVER 250 passwords stored in the system and cannot access them due to UNKNOWN REASONS. No one with the developer is contacting he to try and help resolve my issues at all... I am at a loss on what to do! Another concern is the fact that ALL links to Developer / Support in the iOS store are inoperable and I had to contact the developer on my PC to attempt to get help.. Now NO ONE RESPONDS. This app has been amazing the last 2 1/2 years. I am not sure what happened of why this occurred, but the issue happened when an update occurred and I was forced to enter my password manually which I hadn’t done in over 2-years thanks to ginger print, and then Facial Recognition. Nothing I enter seems to work. And NO ONE from Support will contact me to attempt to resolve my dire issue... USE WITH CAUTION....Version: 5.0.4

Was going so well until the lastest ios updateUsed to work fine but when ios updated recently it now hust freezes on the open screen when it loads..Version: 4.3.1

These Guys Screwed MeI’ll start by saying I like OneSafe. Been using it for years. Excellent app for storing my many logins—until today. As usual, I went to log into OneSafe using TouchID. Instead of allowing me to proceed once I scanned my finger, it indicated I was now required to enter my passcode. After a few tries and no alternative (NO forgotten password link, secret question, etc.) I looked it up on their website to find that unless I had previously set up the two secret questions (was never even an option on the version I had), for security reasons there was no way to retrieve your passcode. I had to delete and re-download the app. So I did. Except when I downloaded it the first time it was free...and now it’s $3.99. I considered skipping out and using another app instead, but I knew I had 90+ logins that I didn’t want to go through the trouble of locating again. So I bit the bullet and purchased the paid app. Once I logged in, I set up my account, “found” my previously saved info, but in order to access it I needed my passcode. Same problem as before, but $4 poorer. Brilliant way to scam me into deleting my free version of the app app and re-downloading the paid version instead. You kept me as a customer, but I’m still helpless without my passcode. How ironic. Thanks OneSafe..Version: 4.3.1

So disappointedI bought this on Apple’s recommendation in the “The Basics: Nail your work” panel. I am so disappointed: it’s cumbersome and complicated and less good than the generic Apple facility. A total waste of my money and I can’t even claim a refund I fear. Buyer beware!.Version: 4.3.1

Optimizing all the timeThe app does its job just fine, but why does it “optimize” upon opening the app for 30 seconds, every 2nd time I open it? Sometimes I just want a quick password and this really annoys me. There’s no way it should need to optimize this often. Also your support link on the App Store is dead..Version: 5.1.0

Onesafe 4 is terriblePassword managers need to be reliable and able to sync across multiple devices. Onesafe 4 just struggles in a Mac-iPad Pro-iPhone environment. More trouble than it’s worth..Version: 4.3.1

Terrible SupportI changed phones, and went from a fingerprint ID to facial recognition. OneSafe requires the passcode the first time, which I forgot because I used my fingerprint. I emailed them, and the fourth request was this: “Apple can’t transfer Touch ID to Face ID or at least we have no way to know if you are the same person when authentification change. So we need you to enter your password to enter oneSafe. Once this is done, you can go to security settings...”. So I already knew that, but they didn’t answer my question about alternative verification if the password is forgotten, even after explaining this simple issue FOUR TIMES. And there is no phone number to call, so each time takes a couple days turnaround. It’s like asking someone how they are doing, and they answer with the location of Boston. Weird..Version: 4.3.1

Very Frustrated.I’ve used OneSafe for many years and had been happy until now!! It had been working fine until today it would not open. It would scan my face unlock then app would immediately quit. I rebooted my phone and still no luck. Ended up deleting and reinstalling app. I have used FaceID to open app. After restoring backup data I cannot get what I thought was my password to work. Unfortunately there is no password reset. I have searched their website and cannot find any information about how to reset password. Under the Users Guide there is an Ask a Question. I have clicked on that three times and it just takes me out of the app and nothing happens. It’s like they don’t want you to contact them!! At this point I’m afraid that I have lost years of passwords! This is so frustrating!! I purchased the newer version to see if I could get in and no luck. Wasted $5!!.Version: 5.0.5

Google API is not responding....Used this app for years, had this problem for years. Every time you want to add an icon, Google search doesn't want to play. It's an irritating niggle in an otherwise great password manger. Sort it out pls!.Version: 5.1.0

Not working properlySuddenly it won’t allow me to add new items to the apple watch app. Also the ‘app support’ link is broken..Version: 5.0.10

Used to Work WellFor some time now the app has been going through ‘optimization’ for my device every time I try to open it. The process takes a couple of minutes. Incredibly annoying when you need something quick..Version: 5.0.7

Opening the app is painfully slower than the previous versionOneSafe was a great app. But for whatever reason, in iOS 11, every time I open this app (which can be multiple times a day, it is a password keeper app after all) it hangs for a considerable pause, which is unacceptable. The previous version had no such lag. Seriously this hang needs to be fixed. Your app needs to load instantaneously, because I need the password, and that’s it. Like at the bank, the line is so long out the door, and all I want is to get in and out with my money, all I want with your app is to get in and out with my password! I’m downgrading to the older version until this gets fixed. Thank you. Other than that, this was and hopefully will be again one day, a GREAT app! :-).Version: 4.2.4

Lost ALL my passwords- tech support uselessI’ve used Onesafe for a year or so and used the auto backup feature. However when I needed to restore the backup on my iPhone, only very old backup would restore - meaning I lost 99% of my passwords. Yep. Tech support took days to respond and still have no solution. I’m changing apps needless to say..Version: 4.2.1

Serious issues with pasting info. Disappointing.This would be brilliant, if you could actually rely on it to paste what it’s copied. Some of the time, it works flawlessly, as you would expect. Other times, it’s completely useless. It keeps filling the field with some rubbish about going into settings which don’t exist. That’s pretty frustrating, given that the whole point of the app is to copy and paste info into the required fields. This is very poor design, and shouldn’t have gotten past the testing phase. There’s no way to tell whether it’s going to actually paste the info or not. It’s not possible to change the settings that the app demands, since the pathway it gives doesn’t exist. Having wasted time trying to solve an issue that shouldn’t be happening to begin with, I’m seriously considering replacing the app. You’re better off writing your info down on paper and typing it into the field manually. Then at least you could actually use the things you need the info for. So don’t rely on it for logging into important things, because there’s a fair chance that it won’t. It seems to store the info fine, and there’s a password generator, which is useful, but that failure to paste is a big flaw..Version: 5.0.12

Synchronization?I can’t get it to synchronize across my devices….and I’ve tried many ways….keeps old items, duplicates….very unreliable…drives me crazy.Version: 5.0.12

Do not trust this app.I've been using this app for a while now and upgraded from the previous version. The app works good in as user-friendly as long is you do not have another device that you were trying to sync it with. Some of the time it will sync with the device with the older passwords and sometimes it's just delete your passwords about the time I trust it, it screws up. You must back up your data so when it fails you you can get your passwords back although they will be only as good as the date you back it up. One day I have 103 saved passwords, it optimizes when I open the program and then I end up with 58 passwords.. this program is not reliable..Version: 4.1.1

Optimising every timeFrustrating that every time I open this app, it has to sync to optimise my use - why can’t it stay synchronised?!.Version: 5.2.2

SyncI can’t get this app to sync with iPhone and iPad since version 4 came out. I am not using Dropbox to sync with as I believe they have a bug there. Very slow response from Onesafe representatives.Version: 4.2.1

Recent problemsI’ve had the app a couple of years now and it’s been fine the entire time; however with the recent updates and bug fixes, the app just gets stuck on the facial recognition unlocking mechanism. I’m assuming this is one of the reasons for all of the bug fixes lately but they still have some stuff to sort out.... plus whenever you try and access the customer support line through the App Store an error occurs and it takes me to a page that doesn’t exist. Haven’t been able to access my info for 2 weeks now..Version: 5.0.4

Keeps failing to loadThis has happened to me twice in the last three months. Go to login, it does the face recognition & just crashes & takes me back to iphone home screen. I then have to delete the app, reinstall it & use my back up to reinstall all passwords. Getting absolutely fed up with this app! Before this it was a great app but now it is proving painful use!.Version: 5.0.5

Migrating from oneSafe 3 ???Who the hell said that migrating to oneSafe 4 from onesafe3 was easy ? Probably the guy who developed the app. Have been at it for 2 hours now, none of the methods seem to work and have frankly given up. How do I get my money back ?.Version: 4.2.8

Help requiredI’ve been trying to get this app to work for awhile both on my iPhone and iPad. It will not load up. I have turned both devices o First and rebooted but still it will not work. It just keeps going to say it is optimising my details.. wont be long..Version: 4.3.1

Can’t export CSVCan’t export CSV file, which means you are locked to this password safe forever unless you want the painful process of transferring all your data manually, one item at a time..Version: 5.0.7


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