- 87.2LEGITIMACY SCORE
- 91.7SAFETY SCORE
- 4+CONTENT RATING
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Straight Talk My Account App Complaints & User Negative Comments 2024
Straight Talk My Account app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Straight Talk My Account? Can you share your negative thoughts about straight talk my account?
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Straight Talk My Account for Negative User Reviews
✓ Definitely not “Conmitted to supporting” their customersFirst, the app is very limited. Everything opens your browser to their webpage so it makes the app almost pointless. Most importantly the service all around is bad. Reception is terrible, lapse time in network after adding a new plan is ridiculous and they expect you to sit on a different working phone (as there’s no network on daily phone) for extremely long time frames while they sort through the issues, and worst fault I have experienced thus far is they offer very limited options for financial variations. They claim they are committed to supporting their customers - just not all of them. For example, customers such as myself who meet the requirements for free or discounted service but fall through the cracks because safelink isn’t available in my area. Maybe straight talk can’t control safelinks coverage area but they do control with whom and/or how many programs, entities, etc., they partner with. Committed equals ensuring no customers left behind. That is not what’s happening with straight talk..Version: 6.0
✓ Early de-activation of my accountI have been a loyal straight talk customer from the very beginning. I have had the same phone and phone number for 7 years.. I buy the 30 day unlimited card each month. I purchased the last card on June 3rd, 2019. I received a text message saying my service would expire on July 3rd 2019. Today is June 29th 2019. It is 11:45 a.m. and my phone has been shut off every since 7:00 a.m. this morning. I use this phone for work. Customers call me on this number and this is how I communicate with everyone. What should I do? Should I sue Straight Talk for lose of money and potential deals that could have been made this morning. I call the 1-877 number and it says my account is de-activated and prompts me to add more phone time. I listen to all of the available options and I am never allowed to speak to an actual customer service representative. After it prompts me to add time a few different ways.. it just hangs up on me.. HELP!!!.Version: 4.7
✓ Unable to login to the appSo inserted number or email, leads you to password...put that in and then no hotspot on login button so you can’t log in! Had an online chat with customer services and they asked me for my PIN...not sure that was right either. Not impressed so far!.Version: 5.11
✓ False advertisement not unlimited like advertisedI purchased a “unlimited” $55 talk, text and data with 10GB hotspot plan for my phone. I paid my phone on the 27th of last month yet I have no data yet my plan is supposed to cover till the 27th of this month I called and spoke to a young man was told that my phone should be running on the slower data (2G) till the 27th I explained that I’m completely cut off from my unlimited data plan but that I understood if I was to receive the slower data but I wasn’t receiving it so I asked for the supervisor and I was told by the supervisor that I used all the data from my “UNLIMITED” plan and that if I want data I have to pay extra... smh I proceeded to explain that my phone is supposed to be on the 2G data plan till the 27th he said that they can’t provide data because I’ll consume more and that the system won’t allow me to have data unless I pay for extra data till the 27th. This is ridiculous unlimited is unlimited don’t advertise if you can’t deliver..Version: 7.0
✓ App decent but the company is a jokeApp was decent to use though was a pain in the rear to access account information majority of the time as it would constantly make me log back into my account. However, never be in the situation where you need to move the service I’ve to a new phone because of failures in the phone or a broken phone. I followed all the steps to move the SIM card over to the new phone and surprise the phone no longer worked after two hours. It would continuously say it could not get service from the Tracfone network. Don’t waste your money on this junk company that is just Tracfone under a different signage. Use a quality company like Boost, Verizon, or AT&T instead. At least their customer service will better help you and correct issues than these clowns did. I was left with a $150 paperweight until the service ended as they never corrected the issue no matter how many times I contacted them about it..Version: 5.60
✓ Goodbye straight talkMy husband and I have been with this company for a while and yesterday was the worst. We had to call customer service several times because we kept getting different answer from each persons we talked to. After about 4 hours I finally had enough and talked to a supervisor who helped me. Why the call wasn’t escalated to someone who could help in the first place was beyond me. As soon as We decide on another company we will be switching. Also to the developer no I do not wasn’t to call customer service to speak to you all again just to go around and around for hours never getting an issue fixed. You really need to look at your customer service because price is not everything. Loyal customers expect and want good customer service where issues are fixed and we don’t have to call back multiple times. Oh and one rep told me they have a call time limit yeah they couldn’t help me any more because their call time limit was up. And instead of transferring me to a supervisor they hung up. Nope you won’t change my mind you lost a customer and I would tell other people that until you get your customer service in order they should stay away from your company..Version: 6.0
✓ Much better options, customer service is a jokeWe had a problem with the SIM card after spending 45 dollars on a prepaid package. The person at straight talk had no idea after an hour on the phone, the manager of electronics had no idea but acted as he did and referred us to some guy that had a kiosk in the store selling what we found out were overpriced, used phones. He was able to figure out the SIM card. We, throughout a week or two had three more calls with straight talk. They troubleshooted the same way as all previous, they did not listen to any relevant information we had to provide. After 4 collective hours on the phone with them giving us the runaround, we had enough and asked for our money back. As you could expect they said it wasn’t possible and told us to buy a new phone and they would “guarantee” it would work, with no actual guarantee. We asked for a refund, asked to send one of their “50 dollar phones,” and naturally, nothing but excuses and words of impossibility. They don’t have to have customer service, act like they care when they don’t, they’re generally not that bright and have no idea what they’re talking about even in regards to the product they represent. I recommend going with sprint or having a group plan to lower cost instead. This company is a bigger joke as a whole than their customer service branch..Version: 4.6
✓ Service is crapI am with straight talk for quite a few years. I love my Apple phones. But straight talk keeps changing crap. I had an Apple phone that was compatible with Verizon towers. Then my service kept lagging. So I contacted them. They said they no longer cover Verizon in my area. I would have to switch to AT&T compatible phone. So I did. NOW I get the notification that they are joining with Verizon! Now! My AT&T compatible phone is lagging service! They don’t have Apple phones for sale on their website. Just Androids. But their advertisements they say you can keep your old phone, phone number etc. why say all that when they know there will be a lag in service. I can be in my valley and service is slow, go to the next valley over and I get better and faster service(and more bars) go to the valley over from that one and I get the same connection and bars as I do in my valley. What gives!?.Version: 8.7
✓ My last review was deletedThis app makes it possible for straight talk to charge you double for one month. If you want to get your money back, takes at least an hour talking with customer service. And then it’s 3 to 5 business days to get your money back. Talking to customer service is like talking to a machine because they can only tell you their scripted responses. I’ve had this service for 6 to 8 years, and I feel like this company doesn’t value long-term customers. My last review got a response by the developer asking me to call to resolve my issues. My issues stem from the calls. This is the last month I will use this service because I feel that the app is so poor, customer service is rude, and a little by little the service gets worse and worse. The two GB data is very slow. So slow that you cannot order a lift or Uber. Nor can you use Google maps. Most of the time when you tried to use the two GB data you just get an error. It’s pointless to say that you’re giving people unlimited data when looking up two things online will drain more than half of your battery power, and it will take up to 10 minutes or more because the service is so terrible..Version: 4.6
✓ Have had straight talk for years hardly any issues until..I don’t normally leave reviews but I use to never have any issues ever except a few things and even when that happened they were able to be fixed now ig whatever reason things on this app won’t even log me in I’ve changed passwords multiple times cause I’d put the right password in each time and still tell me it’s invalid or tell me it’s on auto refill and purchased a air time card on here everythin all ready to be put in motion when my phone ran out it was suppose to automatically do so but money is gone now and card is missing and ever since day one of downloading this app to make my life easier instead of goin to Walmart payin like 50 some odd bucks to get a card scratch of and put it in manually but no me trying to make things easier for myself and my wallet and paychecks but nope at least I never had a issue goin to the store and buying what I needed but since I’ve lost money from downloading this app and got money taken but it don’t got the card anymore let alone try to make sure it wouldnt shut off but nope no refund let alone nodda so another thing gonna have to write this and leave a 3 star use to be 5 then now it’s down to 3 unfortunately it is what it is I suppose.Version: 9.0
✓ Trouble logging in after logging outThis was really a problem whenever I did get to buy a payment I logged out by accident tried to get back in an it said there was a security problem I had to call them waited for a about and hour never got a chance to talk to anybody tried getting help online didn’t do anything but redirect me to call them i had to delete the app and download it again just to login and have it work I bought a plan I’m still on now but it’s gonna run out soon so I tried to go and buy a new one same problem but the app was working fine since the last incident but now it’s the same thing this time I logged out on purpose deleted the app and tried to do the same thing but I got nowhere I had straight talk for the longest but this is unacceptable..Version: 8.7
✓ Horrible Customer ServiceBeen a Straight Talk customer for a few years now (I’m in the process of ending that). Their service comes from roaming agreements with the big carriers. In our area, they roam on AT&T, but that varies with the areas that they have contracts. To say that the problem with Straight Talk is their customer service would be implying that they actually have customer service. What they have is outrageous wait times (I’ve been on the phone with them for nearly 6 hours today), incompetent people that barely speak English, and those people constantly tell you “I guarantee” that whatever they aren’t really doing will fix the issue that you’ve spent all night trying to get them to address. The line that I’m trying to get them to fix hasn’t worked for over 24 hours and started with a call several days ago to them, where that person gave me the wrong information (which I questioned at the time because I thought it was wrong but “I guarantee you that it’s correct.”). 24+ hours later, 6 hours on the phone with them (the bulk of which was on hold) and the phone STILL doesn’t work. On a final note, when you get fed up with them (you will if you ever have a reason to contact them), count losing your number when you switch carriers. That’s where this is currently heading for us. At this point, I regret ever getting involved with them and hate the company with a passion. Hate to say that as much as I used to tell people to go with them..Version: 8.3
✓ Worst company EVERI have had Straight Talk for over five years. They give you points every month for being a loyal customer, but it isn’t much. It took me five years to save up these points, and I used them to get two free month of service. But what happened? They took my points, but charged me anyway!! When I called them up about it, they kept sending my call to all these other agents who didn’t know what they were doing, until I reached one that just kept repeating I was all paid up and everything was good. I hung up on her deciding I want to end my service the following month. What happened immediately after? I start getting these automated texts, one after the other, harassing me! I kept trying to opt out, only for it to start the automated text over again!! I had to BLOCK the number!! So SCREW YOU Straight Talk!! I’m switching to another company, and I got a new phone, too!! I hope your company goes through bankruptcy!.Version: 8.3
✓ Mr C WallaceCouldn’t top up using my English Debit or Credit cards. Had to go to Walmart to top up.Version: 3.7
✓ Disappointed in what customer services called a glitchExcept for the past several months I always received text message notifying me that I only a week or so left on my plan before I would need to refill it. However for the last several months I have not received any notifications, the only indication that something was wrong was the loss of phone and mobile access, which has resulted in dropped calls, loss of internet while trying receive documents, or my current favorite; google maps losing connection in the middle of a trip in another state. After this last time I contacted a customer service rep and stated the issues I was having, I was informed that there was glitch or software error on their part and that was it. No solution, just a scripted apology, basically left in limbo. My family members and friends who also have straight talk still receive notifications; this is what I find annoying, how has a glitch on their end affected me and not members of my family who use similar phones and data plans. My rating will stay low until I have been given a detailed answer and solution to this annoyance..Version: 3.9
✓ Do NOT recommendI never had a problem with the app until recently. The app started saying I was not putting in the correct password (which I knew it was the right one). So I clicked “forgot password”, i recieved an email with a link to “reset my password”. Now tell me why when I click the link it just takes me to the straighttalk home page??? So basically I was forced to call and wait for an available customer service agent. Everything went smoothly with the agent and was fixed as well. I recieved a temporary password that I used to log in and reset my password with. But then AGAIN today it is saying I’m not putting in the correct password when I’m putting in the one I just changed it to? I will for sure be switching carriers very soon. Straighttalk literally just takes you in circles..Version: 8.7
✓ Trash ConpanyDO NOT USE THIS COMPANIES SERVICE. THEY LIE. 1. I paid for the gold plan and what shows up on the app is the bronze plan. 2. My talk, text and data were all at ZERO. 3. After 3 days of trying to get it fixed I was finally told Straight Talk never gave me the plan I had already paid for. 4. After it was fixed it worked great for about one and half days. Then my data slowed to nothing. 5. It says I have used all of my high speed data even though the cap is 60gb and I was at 15gb used. Spoke to 3 people, none of them could help me, and when they were suppose to text me a link I never got it. That means I have to start all over again. 6. Straight Talk has already had 1 class action suit against them for taking away data and slowing down data when they legally were NOT suppose to. WHY IS STRAIGHT TALK ILLEGALLY TAKING THE HIGH SPEED DATA I ALREADY PAID FOR AWAY FROM ME?????.Version: 8.9
✓ Service good but don’t buy phones directI’ve been using this service for about 5 years straight now and throughout the states (Midwest primarily ) there’s been no problem, good job on that, however I recently bought a newer phone directly off straight talks app/site instead of in person at Walmart, my phone after 4 days still hasn’t shipped out and me thinking paying extra for “2 day shipping” would have helped but nope, got in contact with their chat service and was told they ship between 5-7 days after purchase …. That’s just unacceptable … 3/4 days would be a stretch but could pass, you guys need a week … fix the shipping and communication then you’ll be a 4/5 star service UPDATE: Over a week ,and almost half, passed after purchasing the phone on their app and still wasn’t sent a tracking number, called first time and was told shipping takes a week.. fine, call the second time and was told it would be shipped out in a day, now I call today and was told phone wasn’t shipped, didn’t tell me WHEN they were ever going to plan on shipping, ask for a refund and was told I had to go through PayPal however I don’t understand why a product that was paid for never shipped after payment was received a week plus prior, just holding peoples product . Also costumer service is bad….. I’m switching service after 5 years, this is unacceptable 🤦🏾♂️.Version: 8.9
✓ Not worth it at all!5 years ago I joined straight talk. Everything started great. I had connection everywhere. I had no issues. A year or two later everything went straight down hill. Not even down hill. It took a nose dive. When I went to refill my 30 days. Days on my refill would be missing. After a certain amount of time they are supposed to be able to unlock your sim allowing you to do what ever with the phone or join a new provider with the phone you paid full price upfront for. It was impossible to get ahold of some one to speak for for eight months! No one answers the phone and you’re always 90+ chat queue. Meaning 90 people are ahead of you to TRY to get ahold of some one. They flat out refused to unlock my sin after I had the phone for 5 years. I hadn’t even used a day of my very last refill and was refused a refund. That day I had already decided to switch providers. I do not regret switching. Straight talk is a complete joke. Start great, continue great. Don’t screw your customers. With the understanding that people where out for COVID for a while. This whole trying to get ahold of some one took place after everyone went back to work a places where 100% open. The “high call volume” at this point is an excuse. Either that or straight talk has some serious issues and everyone is trying to get it fixed. Personally I would save your time and money and pick a different provider. Like I said I had used the for 5 YEARS. Please for your sake and sanity avoid!!.Version: 8.7
✓ Can’t reach anyoneMy service plan didn’t auto renew this month for some reason and I’ve been trying nonstop to reach someone to figure out what was going on but I can’t. Ive tried going through all the different channels and waited in the cue of 180 people yesterday online only to reach no one. I’ve called customer service and it sent me through to the SmartPay line which is the company that I leased my phone through and they said they can’t do anything and they’re not sure why it got connected to them instead of to straight talk. They told me it said my plan expired which I still didn’t know at this point since I can’t reach anyone and I have to buy another but every time I try to do that it tells me action can’t be completed call customer service. Ive been going through this for 2 days now and still can’t reach anyone. I’ll be switching services.Version: 8.7
✓ I would give this App a 5 but….When I first started service with Straight Talk it was great. I had no complaints. When I discovered the Rewards program, it got even better. But after 2 years of being a loyal customer, I have come across some discrepancies. For one, I have probably referred over 50 people to use Straight Talk and even signed them up for the Rewards (meaning both parties get awarded points). But I have noticed that I no longer get awarded points nor does the other person. I have emailed and called about this and no one responds. Number two, the app crashes whenever I try to use the add airtime for a friend feature. Lastly, I can’t activate devices through the App anymore. If anyone from Straight Talk sees this and would like to respond, I am all ears..Version: 9.2
✓ Dont deserve 1 starUPDATE: I received an email about contacting Straight Talk about how they can “save” me as a customer and it was the same old stuff. I would have preferred my money back given that the new service plan I had was slow! Still got no where, they were not able to “save” me as a customer. I will NOT be returning or telling others to join this mess. I have had so many issues with this crappy service. It has gotten worse and I am sick of their lame guest services. They don’t care about helping customers out at all. I upgraded my plan and the internet service was extremely slow which makes no sense since I just got it and the same day I changed it, it was okay the. Really slow. I don’t even watch movies on my phone just do my Homework and look at fb for a little bit and call it a day. This is the second time this week I had talked to someone and the service is still the same. Next month I will be leaving if not sooner. This is the WORST service I have ever had..Version: 4.9
✓ Can’t renew serviceI’ve tried buying a new service plan using the app for the past two months and every time I try and add my cvv number the keyboard doesn’t drop down so I can’t continue with the purchase so I decided I’d contact the app developer using the App Store but all that link did was take me to the Straight Talk website which is not what I was wanting to do and I have no idea why the developer would use the Straight Talk website as a contact point because people don’t come to the App Store to report a problem with their phone service!! If I have a problem with an app I use the App Store to contact the developer and report the issue but I guess I’m SOL because I can’t find a way to report this EXTREMELY aggravating problem so this app is as useful as a screen door on a submarine!! Thanks for nothing Straight Talk.Version: 5.30
✓ Customer service is trashIf I could give them a lower rating I would their customer service is absolute trash and half of them have no idea what you’re talking about. I changed to their app Because for some reason on their website I could not choose a plan to add time. So when I moved over to the app it worked and I could I had time for my phone. After a month or two now I am in the same place again and it won’t let me add time to my plan. Spent a lot of last night trying to get this fixed and was told that it was fixed and they reset my password so I could get back into my account. And ask if everything would be OK when I can get back in my account only to find out that I still couldn’t purchase a plan. Which brings us to this morning which I was on the call with another young lady and after going through every step that she already said she told me that she would put a ticket in for 24 to 48 hours for the issue to be fixed well guess what I won’t be able to call after that time. I only have one day of service left and they wasted my time again. I probably will not be using them after this. I have never use worst customer service in my entire life. And I don’t know how hard it is to understand I can add time to my plan it’s not a rocket science to fix your app..Version: 8.7
✓ UPDATETHE APP NEEDS AN UPDATE !! IT ONLY CRASHES WHEN YOU TRY TO OPEN IT NOW.Version: 2.0
✓ Even the manager can't help you 🤦🏽♀️This app doesn't work! I tried multiple time using the customer service online to set up and they don't know what they are talking about..Version: 1.91
✓ DO NOT PURCHASE!!!!I have had a nightmare with this phone plan. I bought a brand new IPhone 11 and hooked it up with straight talk, thinking it would be cheaper and more convenient than your average phone plan from at&t or Verizon. The phone number they gave me was already being used! So I was getting a bunch of phone calls and texts for some guy named Zach! I reached out to customer service and they changed my number, and in the app I can see my new number, but in my phone settings, the number doesn’t show up and now I can only receive texts/calls through my email?? Anyone who doesn’t own an iPhone cannot contact me because now I can only get calls/texts through iMessage. I am BEYOND frustrated with this stupid company and I’m stuck with it until my phone is paid off. You are better of going through a normal phone carrier because this one will just give you more headaches than it’s worth..Version: 5.90
✓ Auto-Fill Doesn’t WorkDevelopers are too ignorant to make auto-fill work on iOS by using a junky cross-platform app solution instead of putting in the real work. Then you have sycophants on here talking about the phone service which is entirely irrelevant to the quality of the app. Stop being lazy and incompetent, and make this work as intended. People should be able to fill in their passwords by using proper domain matching at the login prompt and then not being irritated with having to delete a character at the end of the password just so the logic can detect that the input is populated. Stop congratulating yourselves on your HARVESTED 5 star reviews, and make the app something halfway decent. If the UI is this bad, imagine how insecure the back-end must be. I look forward to your data privacy class action lawsuit coming up whenever you get hacked!.Version: 9.1
✓ Deactive ServiceI am using this service since 2012 to untill today, finally i decide to change its service because its to expensive for me , i wait until my service end to change with other sim carrier, after ending straight talk refill time, i try to swtich my number to another sim carrier but they told me the number is not activate, i call back to straight talk and i request to active my acoount but they tild me i have ti refill my account again to transfer to another sim carrier, its means after i refill i have to use their service untill 29 days again then only i can switch to another sim carrier, i think untill 90 days if you didn't refill your account will be activated. Straight talk never let you to transfer your number untill you refill, its not fair they think we should have to refill back again. I am confused about this service. Any body help me.Version: 5.50
✓ Very FrustratedIf you have not downloaded this app then I wouldn’t suggest it. I have had nothing but trouble out of it since I downloaded it. It linked mine and my mom’s accounts together somehow and I have been trying for two months to get this fixed. The app contains my email but her PIN number is the one they expect when I contact them. How does that even happen? They suggested maybe my mom had one of my old phones but nope not it. I’ve had my number for a total of five years and she has had hers for several years as well. If they meant phones specifically that would be a no as well since both were bought brand new and we still have them. After contacting them numerous times it is still messed up. I asked how to delete my account from the app altogether and was told that it wasn’t possible. If they don’t have enough control over this app to be able to fix an issue that their company made then they probably shouldn’t have an app at all..Version: 3.3
✓ HorribleIf you ever have an issue don't count on this company to take care of it. This is a pre paid service plan and They shut my service off 1 week before it was scheduled too so essentially stealing 1/3 of my monthly service. I switched to another carrier A few days after they shut off service to my phone and had shut off my auto pay and they STILL withdrew the monthly payment for April...even though I'm not an active customer and shut off auto pay...their customer service line was no help at all and advised that they were with in their right to steal my money...this is theft...this is the worst company to have cell service with. I would HIGHLY recommend that no one work with them as they will shut your service off early, violate contract and steal from you..this isn't Straight Talk..it's Straight Theft. Keep your money safe and work with a better carrier..Version: 8.7
✓ Junk!!! 😡😷Update: After my initial review I received an email from Frank directing me to a link to chat support to make things right. My initial to response after reading it was to trash it because it probably was another waste of time and effort and probably still wouldn’t get me nowhere. I thought better of it and gave it a shot anyway because I’m paying for a service that I can’t use and this has been going on for at least a year and now I have a new laptop I can’t connect my hotspot I’m paying for to. I followed Frank’s advice and link he provided to relive this nightmare again and was stopped dead in my tracks again. Now Fredy kept me staring at the screen waiting and waiting to finally tell me there’s nothing there anyone can do about the issues I’m having to call on a different phone and he couldn’t find no notes from Frank in reference to why I was there nor did he seem the slightest bit interested in making something right! 😡😡 This is totally insane!! I kid you not I’m not spending another dime on this trashy service as of the next billing cycle these clowns has got to go and guess what? I’m taking my husbands service with me too and don’t waste your time trying to stop me!! And thanks Frank for once again wasting my time! 🙄😡🤮.Version: 5.90
✓ Rewards pointsI just transferred for one phone to a new one. I tried to get into my account that I have not logged into in over two years to find out that it had the wrong email tied to my account. I had to create the email that was wrong in straight talks system just to get into my account to find out I have no points and not even my name or info in the system. I called to get everything fixed and they act like I’m a new customer lol even tho I have been a customer from 2013. I called multiple times to find out what the problem was and they can’t find and thing in their system about my account Even tho I have been paying with the same phone number and same credit card for over 2-3 years that I know of. Wow blows me away that they can’t tie my name, my phone number, my email or even my credit card to my account. I’m just wondering what response they would have if the FBI or other government agencies tried to look at my account. I’m really mad and worried at the same time, do they let a lot of illegal stuff happen on the customer accounts for not to be able to find basic info on just one customer??? I Would not recommend a reckless incompetent company to handle any information through straight talk or out sourced company they are affiliated with..Version: 5.50
✓ Looks good...Does not work.I have had StraightTalk for I believe 6 years now, and had the app for around a year. When I purchase a card at the store, there has never been an issue. Once I downloaded this app, I have had to contact customer care EVERY SINGLE MONTH, sometimes more when it is not resolved the first time. The app is pretty, and seems to function well, but when I go to purchase airtime, it says something like, “Error. Contact customer services”. I have had 3 different cards tied to my account, all of which have had the problem, and no one can ever explain to me why this happens. All the time I have wasted waiting on hold and explaining the same thing over and over to very nice, but seemingly under qualified people, is too much work for me. I have deleted the app, and am considering a more convenient service as well. Sad, because I honestly get fairly good service with my phone. I just think with the offers available, it might be worth switching now..Version: 3.7
✓ Where did my data go?I just moved to an area that doesn’t have fiber optics yet (should be another month) so I’ve been using a strait talk hotspot since my strait talk phone doesn’t have a hot spot) we filled it with 5 gigs on Sunday night (didn’t use it ) Monday morning I logged in to my computer to work and after 10-15 minutes it was out of data. After a frustrating call to their no service center (where every one is a manager, so you don’t need to ask for anyone else🙄) they told me they would have to give it to someone else and they would call me back. Once they called back they realized the data had disappeared and reset it. I pulled up a couple emails and was done for the night. Tuesday morning I logged in, used it for about an hour and it disappeared again. Another frustrating 40 minutes on the phone with a “Manager “ who was waiting for HER call center to answer the phone and talk to her so she would have an answer for me🙄 and all she came up with was “We need to wait 24 hours to see where the data went” so now that 3 days I haven’t been able to work even though I just paid $50 for data. DONT GET THEIR HOTSPOT!!! It’s not worth it..Version: 6.0
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