- 79.8LEGITIMACY SCORE
- 84.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Meta Ads Manager App Complaints & User Negative Comments 2024
Meta Ads Manager app received 183 complaints, negative comments and reviews by users. Have you ever had a bad experience using Meta Ads Manager? Can you share your negative thoughts about meta ads manager?
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Meta Ads Manager for Negative User Reviews
✓ InfuriatingUsing this application is like banging my head against a wall….how this is considered an acceptable application for the purpose of posting PAID ads is beyond me. For a marketing professional to a sole proprietor business this tool is exhausting a major time wasting! Continuous glitches. Never reads the assets from my devices properly. Constantly lists errors that are not even relevant preventing an ad from going through. Lists errors in demographics that aren’t even there…. The list goes on!.Version: 305.0
✓ Dues t workSeriously you provide an app to help us spend more money on your platform and it continually crashes.!!! It’s never worked properly since you released it and the latest version won’t load my accounts at all. Get it right Facebook..Version: 125.0
✓ Why?I do not want extra apps. I have Facebook, Instagram and the “meta business suite” put the ad manager in one of those 😒.Version: 352.1
✓ GlitchyReally glitchy app that you need to quit to update numbers on. I paid them $25k last month; you’d think their app would work well 🤷🏼♂️.Version: 318.0
✓ Used to work fine / now borderline unuseableI’ve used Facebook ads to promote my page for years now without issue. Recently I’ve had nothing but problems with it. Randomly stopped accepting the payment method I’ve used for years. I removed all other payment methods. The ap has my main payment method set as a backup even though I never set it as this. When I try to change it to my default I get an error message to say this isn’t possible and to try again. It finally accepted my payment from this card and paid off the balance - went to run another ad, ran for half a day when I set the daily spend as £2 a day and low and behold - Ad stopped because of an overdue payment of £10! How can I be charged £10 for a £2 a day ad that started today when my balance was already paid off?? Also issues with Ads being accepted then declined for no reason, only to be reinstated after asking for a review. A lot of these ads are time sensitive and the stop start nature of them is a complete waste of money. Honestly at the point where I feel like promoting your business on Facebook is pointless. So disappointing when I’ve given Facebook more than £1000 in money from Ads.Version: 353.2
✓ Doesn’t display properly on iPhone 12 miniDoesn’t display properly on iPhone 12 mini- please fix.Version: 244.0
✓ It works but is like an overly needy partner......that rings you at work about trivial problems that can wait. Despite turning all notifications off it kept sending some and none of them were important enough to bother with so it got uninstalled. Other than that it works ok..Version: 119.0
✓ HorribleGetting messages a day after putting a ad online that it’s being shown in the us Not easy to navigate and very expensive per message conversion.Version: 267.0
✓ RubbishAbsolute rubbish.Version: 151.0
✓ Please what have I done wrongly?My Facebook shop is being disabled for a long while !! I don’t know reason why !! Maybe I have disobeyed Facebook policy! At least I need to know what I have done wrong to enable me be guided and not do so again. If truely I have gone against Facebook policy , I want to apologise and promise I will never do so again but I also need to be told what I didn’t do right so I can be guided next time !! Thanks.Version: 216.0
✓ Meta adsYou guys changed everything to the point I can’t even tell how well my ads going to do! I also haven’t seen my ads pop up on my personal page like my last ones did. Not happy with it.Version: 345.0
✓ ScamKeeps telling me I have charges but it won’t open and I can’t find the charges anywhere else. Total scam!!.Version: 360.0
✓ So many bugs!I’ve been trying to create ads for my business with the app, but it keeps freezing, not all the options are available (Get event responses), I authorize the app to get access to my photos, and then again it keeps telling me to check my settings. I’ve checked the same settings over 50 times and still not getting me anywhere. There’s no point to use the app if I have to do it on the desktop version if I want to get something done. Very frustrating..Version: 289.0
✓ Payment issuesI needed to change my card to pay for an ad and every single time I try to do anything it gives me the same error issue… I’ve tried sending reports multiple times but no one has gotten back to me! DO NOT RECOMMEND.Version: 267.0
✓ The absolute worst app everThis app makes me want to bang my head against the wall. It freezes, it doesn’t publish ads, even if it looks like the ad is active, it doesn’t actually publish but doesn’t let you know, what’s in the app doesn’t correspond well with what you see in a browser, adds disappear. What a disaster. I could understand the poor quality when it was first launched, but why is this app still so unbelievably poor quality? Obviously Facebook has a monopoly position, which is why I come back to it, but I really hope a new platform takes over, just because adversing on Facebook is such a stressful, frustrating, disastrous experience. And while I am a paying customer, there is no customer service. Barf, absolutely terrible..Version: 232.0
✓ Real time ad performance?Not sure if it was a part of an update, but I’ve lost the ability to track real time spend by ad creative. I used to be able to check to see how much each ad is costing per result in real time, but now all I see is a rollup of the avg spend since the ad started running. I’m fine with making major changes on the regular site, but that real time tracking is literally the only reason I use the app 😩.Version: 236.0
✓ You cannot add!!video location keep changing !!I’m from Toronto I’m keep changing my location from United States to Toronto. It automatically changes to United States again and again watch it people.Version: 300.0
✓ Waste of timeThe ads do not deliver to the intended target group, the ads deliver in my own news feed costing me to view my own advertisements, the ads deliver to a few hundred people when I can reach a few thousand by sharing a post a couple of times to the right groups, after 1 year I have spent hundreds on advertising with no sales generated Facebook makes a lot of money from me with no results my advice to whoever is behind the advertising side of Facebook change the cost to results only when my business is being charged for views and not sales this is theft the advertisements should charge when actual results are made!!! Stop scamming businesses!!!.Version: 176.0
✓ App doesn’t workPlease fix this app, it’s not opening..Version: 124.0
✓ Time zone changesMy Ad account is set to my local time. Created an ad via browser and scheduled. Then edited time in app and it’d set to Pacific time now, plus can no longer edit the start time in browser. Fix needed to default to ad account time zone settings.Version: 208.0
✓ SLOWER THAN SLOWJust too slow to be of use..Version: 35.0
✓ Log in failed on mobile. Works on desktopTrash.Version: 333.0
✓ Mr ASThe app doesn’t let me to edit the payment methods or says I don’t have permission to amend the payment details so annoying because I’m the page owner and first admin! If you care please respond because I have opened cases in Facebook but you are terrible in terms of support! Because you are big brand and made your money you don’t care about fixing the issues for your customers?.Version: 71.0
✓ Worst existing customer service in the worldBy “existing” I mean that there is a customer service that actually responds back, but all the answers are automatized without hearing my side of the story. The short story is that I was hacked by some Bulgarian and/or Russian people that made to ads in two occasions that charge my account for some advertisement that violated the terms of use of facebook. Facebook didn’t even bother to check in with me about what happened, but they were definitely interested in the money that they charged me, before blocking my account. If anyone from facebook sees this, please respond and help me with my problem, since our company needs to use ads (which have always followed your policies) to promote our products for sell. I will be waiting for your answer since I got tired of send help tickets through the facebook support page..Version: 212.0
✓ Version 108Buggy earlier, doesn’t work AT ALL on iPhone X since 108. Each time opening is like the first time I downloaded (doesn’t remember me and I’ve had it installed 12+ months). Since update keeps telling me app is out of date, sends me to App Store and store tells me it is..Version: 108.0
✓ Facebook adsThe problem with running Facebook ads is if you are running ads for credit they force you to advertise to people way too young to get a Mortgage so you’re wasting money advertising the people that can’t have it and they force you to advertise to places where it’s actually against the law to advertise so that they can charge you more money for advertising.Version: 279.0
✓ Adv not workingAdv not working well can see it in market place.Version: 345.0
✓ WORST ADS PLATFORMI started using Facebook ads a month ago and at that time it was going pretty bad because they were targeting wrong people but it was okay because it was still real people but then it changed as time went on. Now they are literally giving me false click reports and false charges then to add onto that giving a ridiculous cpc for the bot “clicks” Absolutely the worst ads app out there. They are scammers and they always ban your accounts for the smallest things. Anyone unsure whether to run ads with Facebook take my word for it. DONT this company is corrupt and is scamming you by giving you dozens of small charges to your account and making it so you don’t notice. IF I COULD GIVE A NEGATIVE NUMBER OF STARS I WOULD.Version: 353.3
✓ Needs a lot of workI wished that they would have put a lot of the same functionality that’s on the desktop on here. Most of my time I’m not at my house to be on my computer and when I am at home, I’m doing things that have to be done at home, so I want an app that works the same as desktop version. It’s not fair to someone like me running a business and working a full time job that I don’t get the same opportunity to use Facebook ads the same way just because I don’t have access to s computer 99% of the time, other than my phone..Version: 122.0
✓ BadNo results, very difficult to edit and complicated as you have to set „pixels” etc somewhere else deep in the settings. You can’t choose where you don’t want to advertise. For example on whatsapp where your advert is not visible anyway! Most viewers are 0s on my website, or visit +30 pages in 15 seconds which is impossible so I think Facebook is sending me bots which is embarassing. I also pay more and more for less impressions which lead to 0 sales..Version: 316.0
✓ Frustrating app!Why can’t this app do everything that the online version does? Secondly, is it necessary to be asked to turn on notifications every time I open the app? Pls get rid of this annoying spam like feature..Version: 62.0
✓ Too Many BugsChanging between date ranges often fails to properly load in data. Metric tables also fail to load any data after the first few columns. Meta is one of the most valuable companies in the world and employs some of the best software engineers in the world. Why is it that I can’t trust your app to give me accurate data on my campaigns, or update when switching from viewing weeks, to months, to today? Why is table view completely nonfunctional? I’m by no means one of your to spenders, but I do spend roughly a half-million USD per year on ads. I’d love to be able to get accurate stats on my phone when I check my campaigns in the morning..Version: 314.0
✓ It Works (Sort Of)I’ve lost hundreds of dollars because the “Shop Now” button that I set up, and viewed in the previewer, was not present on the actual ad. Tons of likes and shares, and my poor audience couldn’t even get to my shop! Just use Instagram boost and link your shop items, this app is too risky if you are a small Etsy shop. If you have a Shopify with Facebook Pixel set up, it may work better, but I don’t know for sure. The app also glitches out occasionally and you can lose all the progress you made setting up an ad. I’m using an iPhone 13, for reference..Version: 349.1
✓ Useless AND invasive!Edit: - impossible to log in now for many MONTHS, despite regular updates 🎪 - take a look at the data these clowns collect 💀 - giving up on this steaming pile of refuse 🪦 ****************** Meta will: - disallow your ads using its AI driven review process without grounds to do so - take many days sometimes weeks to review ads - attempt to placate you with their powerless support teams - CHANGE YOUR TARGETING WITHOUT WARNING (no this is not the expand detailed targeting setting - they will literally F with your demographic target and flood you with junk likes and useless traffic) Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads Use Google ads.Version: 362.1
✓ DisappointedFacebook please fix this, we lost all functionality doesn’t track conversions, reporting is awkward. Last app was much much better if you could bring it back we were happy with it 👍.Version: 262.0
✓ Margins buggedThe margins of the app are messed up. The title is like under the notch and the bottom tabs are way too close to the bottom edge. Fix and I’ll increase the stars..Version: 210.2
✓ Worst ever. Don’t waste your timeI can’t even open it on my iPhone 8plus. I deleted and re-added it a couple of times. It states i don’t have an Internet connection but here i am using the Internet while writing this review..Version: 165.0
✓ Worst Customer ServiceTheir support has been the worst thing I have ever experienced. The people that help you aren’t knowledgeable about fixing anything. Then they open a ticket and take forever to get back to you to just tell you that they can’t even address anything. They were not helpful and didn’t even try and troubleshoot any of my issues. I had to troubleshoot everything on my own. This platform is very bad and their support is awful. I moved my ads to google but I still have a shop on Facebook but it has many bugs which nobody knows how’s address, the experience with Facebook support has been frustrating to say the least!.Version: 180.0
✓ OK for checking ads, inconsistent for editing adsIMHO this app works OK if you just want to monitor the performance of your ongoing ads. The editor often gives me an error page when I try to edit some ads. Sometimes I just want to check details like the landing page URL for an ad, but since I have to go in the editor to check that I’ll get an error instead..Version: 318.0
✓ Absolute rubbishSet a stop date for 2018 and this stupid app is still charging me and not allowing me to turn off the ads or delete my card, slowly taken over $500 over a couple years..Version: 173.0
✓ Not worth itHonestly save yourself the money with ads. I thought I’d try Facebook ads as I’ve been having success with my sales myself but thought this would be fantastic to boost them! I had an add just run for 5 days, 7 engagements total - which counted myself as one and the rest were “my friends”. Did not get one sale out of it - posted a new add myself and shared on a couple pages and got 15 sales within the first couple of hours....Version: 197.0
✓ Used to be betterI have been creating ads so easy on my phone but months ago some changes happened and came with many bugs. When you want to duplicate an ad in your app it would make a single block of text in you copy. And then when It is running I have to go and edit the text to make spaces (small paragraphs) and to edit is a pain because every time I want to edit a button pops up and you have to exit. So it is a good app to check your ad performance, adjust budget and maybe duplicate and experiment with other images. But if you need to work with new copy I now go back to my laptop. I hope someone fixes the bugs in the app. That would be awesome..Version: 363.0
✓ No AdsNowhere to opt out of all the annoying Facebook and meta ads. We’re intelligent people who can research and make our own decisions if and when we want a product. We never buy anything from unwanted ads foisted upon us by some meta data assumptions about who we are and what products and preferences we ‘might’ like to buy. Please consider provision of definite ‘opt out of ALL ads’ options for people like us..Version: 353.2
✓ Full of bugsI don’t understand how a company the size of Facebook can have such a poor performing app. Not even the desktop version is any good. Getting random notifications that are irrelevant to me, ads disappearing, error messages that make no sense. Cant contact an actual person- only stupid automated replies that don’t assist at all 😡.Version: 116.0
✓ Really FrustratedMore of an aim at Meta, who don’t respond to anything in a straightforward manner. Banned from creating business adverts for some form of breach. What? I don’t know 🤷🏻♂️ I literally ran two ad’s. One to gain more messages and one to gain more traffic to my page. I’ve appealed, asked what exactly I’ve done wrong, how to rectify. Yet all I get back is a response that my ad’s are restricted! Well yes!! I’m aware of that and would like to know how & why and how it can be sorted..Version: 311.1
✓ App won’t let me login. Repeat error 10Tried multiple times, Delete, Reload and updates but still can’t get in. Frustrating! Doesn’t work as intended from my end..Version: 344.0
✓ Don’t download this appThe worst app I’ve ever used! Just felt like they were taking money out of my account constantly. I tried to delete this account many times and they have literally made it so hard to delete your account and stop payments. And now I’m waisting my time trying to delete this account DONT TRUST THIS APP..Version: 244.0
✓ Requires login in over and overDon’t know what’s happened with the latest up date but this is almost unusable at the moment just keeps asking me over and over to re login in. I log in and 2 mins later I have to log in again😡 So annoying and didn’t have this issue before.Version: 163.1
✓ Great AppVery average app and impolite facebook ads team. Hate to deal with them.Version: 6.0
✓ Not accurateGreat concept and a very convenient way to monitor your ads. I have to take 2 stars off for the stability and accuracy of the data it presents. I’m running 5 ads and the data for one of them is zero, yet that’s my best performing ad. Great for a quick progress report on the run, but go into your AM on desktop for true reporting..Version: 259.0
✓ Ads manager is a mess. Support is a circusHow can a marketing company as big as Meta make their ads manager such a mess? It is disrespectful to the marketers that pay their wage. The support agents have no clue what they’re doing. They get so many things wrong and take forever to do it. Meta ads manager is a disgrace..Version: 298.0
✓ Can’t run adsI tried to run an ad for my small business, but for some unknown reason, facebook has now banned me simply for trying to run an ad. I don’t understand!.Version: 351.0
✓ Worst appEvery time I open the app it always shows unexpected error 401, even though I deleted it and downloaded it again still the same..Version: 236.0
✓ Why is this app so limitedI have to go to the desktop website to do what I actually need to do. Annoying. This app should be a first class way to run and create ads.Version: 132.0
✓ The worst customer supportFacebook seems completely disconnected from the people who actually pay this company by purchasing ads (unless you’re a VIP). Customer support is nonexistent. There is literally no contact information of any kind to use when you have a problem. It takes days to get a response through their help system and then they close your ticket before you can even confirm that they have fixed the problem. My account keeps getting locked for “unusual activity” with no explanation. My ads violate no policies and in fact get approved. If they spent one tenth of the effort on this that they do on tweaking the newsfeed for the millionth time, they would probably have a great service..Version: 68.0
✓ Appalling - doesn’t save down changes, caused budget overspend.I have a major issue from using Meta Ads on Friday. I adjusted a campaign budget from £40-£50 and Meta saved it down as £501. It has now overspent for five days. Meta support has been totally abysmal and didn’t speak English well enough to even understand I was raising a serious bug in the app. I tried requested my iOS app log files but the “support” agent didn’t understand this either. I have requested £2.5k in credits from Meta to make up for this, it aligns with known outages with the API which I suspect could be the reason for this. I really hope Meta stop ignoring me and come back urgently with an effective solution for my client. It’s appalling..Version: 330.0
✓ Buggy1. From the create ad page select the carousel pictures option and select pictures. The user interface is foreign to iPhone users. You have to select a picture in the “carousel”, then change it with a picture in the tab interface for the image source. If you change the source tab often enough it will crash. 2. For some reason, it won’t link my Instagram account. When it reports the error, if you select the “Back” arrow, your work creating the ad is lost. 3. The settings icon is also foreign to iPhone users. When you select Report a problem, an error screen appears. Facebook Ads Manager needs some more QA testing. I found these bugs trying to create my first ad..Version: 144.1
✓ For such a big company - a wee bit rubbish!Have to delete and reinstall monthly as ‘connection lost’ errors are unfixable it seems. Oh and the geo targetting is awful… we created an advert focussed entirely on our home town. Easy… But we noticed on our analytics that ALL clickers were from a city 60 miles away from us. We logged into ads from a pc and from iphone at same time. Guess what.. the iphone said we had set it to our home town … but the same app on the same fb account from the pc said we had chosen the city 60 miles away. Could not resolve this or get a refund!.Version: 332.0
✓ Account disabledUtterly rubbish. I was using my ads account and suddenly it has been disabled! Tried to contact Facebook with no response! I have been using it for my Instagram as I have few collaborations and now I can’t do anything! Not only I can’t go through anyone to help but seems that this app is telling me I’m not even the admin of my account, what a total rubbish! Is anyone going to fix this?!.Version: 205.0
✓ Glitches and bugsIt’s in many ways a good app, but there have been many glitches and bugs recently causing me to have trouble paying. This needs to be sorted out. It’s not good for a business to experience these kinds of problems which cause stress and use up so much of one’s time trying to resolve oneself. When you report this issue, you wait forever for a response. Business is a serious thing and business people haven’t got time to wait for such simple things to be sorted out. There are bugs and glitches galore in Facebook lately. It’s the biggest social platform in the world and it really is about time that all these continual issues were sorted out once and for all..Version: 259.0
✓ Was great! But now…Since the recent changes Meta ADs manager is broken on iOS 17. When trying edit a carousel ads the keyboard and publish button take up the whole screen making it impossible to edit head line text or descriptions. The new AD sets do not keep target locations and there is no templates available. Please could this be fixed?.Version: 353.2
✓ Ads GlitchingAds aren’t working on my instagram when using this app, I spent hours on a chat with Facebook support they had no conclusion other than to inform the app that there is a problem. I have used ads for over 3 years but now for some reason I can’t upload anything which isn’t good for business. Please sort this out.Version: 206.0
✓ Horrible experienceToo many errors, doesn’t load all my IG posts so I can’t promote the new ones. Only shows old posts. Errors whenever trying to connect Instagram to this app, keeps saying “Instagram account already connected” but it doesn’t show there at all, remains disconnected. Absolutely horrible.Version: 251.0
✓ HorribleCannot log in, error message makes no sense, uninstalled and re installed a number of times, still not opening. Been able to open it using a personal account but not a business account..Version: 176.0
✓ Dismiss the manager of facebook advertsTrying to promote advert to students, the app does not have students listed or when I try and search for demographics for students it comes back with no search results. The whole process of adverting on face book has become infuriating and over the years I have spent over £8k. They try to simplify it so much its does not do what you want it to. The director of facebook adverts app should be dismissed!!.Version: 75.0
✓ It won’t open anymoreWhat is going on with this app? I have deleted it and reinstalled and it still won’t open. It was useful while it lasted. Fb please fix.Version: 195.0
✓ Latest update failThe update that just happened has taken away the ability to click on notifications within the app. When clicked, I get booted out of the app completely. Makes it impossible to see comments on a post or even who & how make likes etc..Version: 332.0
✓ Terribly DisappointingAfter they banned my ad account in February for no known reason, I didn’t think this service could get any worse. Almost 24 hours ago, I boosted my Earth Day advertisement. All of a sudden, the new thing is that ads can be in review up to 24 hours. They just spring that on you. Long story short, I deleted my boosted ad because I wasn’t going to miss Earth Day and pay for boosting the ad the day after. The support staff, unfortunately, haven’t got a clue as to what’s going on. Very poor service. Seems as if I will have to find a different platform on which to advertise..Version: 275.0
✓ Why so many useless apps?!One for Facebook, one for pages, how many different ones for managing ads? Try to promote an event and if there are words on the cover picture, you’re wasting your money. .59 per click for 8 clicks? No thanks. Why do you make me pay to communicate with people WHO ALREADY WANT TO SEE MY PAGE IN THEIR FEED!? I can understand charging me for mining and trying to gather new likes and followers, but just promoting an event? This is crazy. Another thing I hate— you try to get me to promote posts that are no longer relevant. So automated and useless. I’m stopping my ads and going to google..Version: 116.0
✓ RIP OFFThe adds kept running in the background and went way over budget. It did not generate any further sales. When I went in to check if the adds were turned off, I could not find them running. Very deceitful form of theft by stealth. When I contacted FB they ignored me totally. I only wanted to spend around $100-$200, instead they told everything in my PayPal account, which was more like $700. I feel Devastated and violated..Version: 227.0
✓ IPad screen orientationI use an iPad Pro 12.9” for most of my business, so I have it plugged in and charging a lot of the time. If you won’t allow the app to display in landscape mode, I have to turn it to portrait and then hold it in mid-air because my charging cable means, I can’t place it down. I have issues with my hands so can’t do that, and I end up having to read my ad stats sideways so I can use the LANDSCAPE support in my folio cover to hold my device. I can’t even comment on the other functionality of the app because it’s unusable for me for any length of time to do anything. I squint sideways at the top line numbers then get out. This is an accessibility issue and I’m pretty sure not compliant with disability laws either here in the UK or in the US. Do better. >:(.Version: 336.0
✓ New update over complicates everythingI’m sorry but something that took about 1 minute and 5 clicks now takes about 20 minutes what’s the point? If I want to go into extreme detail for an ad I go through the web version on my laptop not on my phone . Never using this app in its new current state.Version: 287.0
✓ Terrible Layout Design - Unusable.I just downloaded this app for the first time. The layout is surprisingly terrible. The text, boxes and overall layout is a mess. Everything is overlapping, text is cut off, I could go on and on. I wish I could upload screenshots to show what I’m seeing. It’s not useable in this condition. Is this a new glitch?.Version: 305.2
✓ Ad account hacked and Facebook does nothingMy ad account was hacked last month and Facebook has done absolutely nothing to resolve the issue. I have had almost 400$ in fake ads charged to my account and still no news from the Facebook manager team..Version: 297.0
✓ Ils utilisent des propos diffamatoiresDans les règlements il est écrit à nul part que les levée de fonds pour les enfants malade sont interdites et pour la levée de fonds appuyée par l’association de paralysie cérébrale du Québec pour améliorer la vie de notre petit Jakob et eux passe leur temps à nous dire que sa publication est trompeuse et mensongère sans aucune vérification ni preuve. Donc ce sont des propos diffamatoires illégal.Version: 305.2
✓ Awful AppWith every new app the advertising is made more time consuming and with more errors. I’ve spent an hour trying to do one as today. First time it deleted the entire thing because some interests from a previously saved audience were no longer active. Second time I edited the audience data and saved it, published the ad and it published with old audience data. It rarely targets the people I need even if it does get it correct. I’m now refusing to ever advertise and waste another penny on Facebook again..Version: 212.0
✓ Getting charged even when add off2 days the ad has been off and still getting charged. Also getting charged more than my daily budget..Version: 335.0
✓ Error code 10Login failed. Always. Why?.Version: 325.0
✓ Zero supportI have written multiple emails back and forth with concierge team to sort out my issue with ad accounts and I still have not managed to organize a call in over 3 weeks. Honestly the most painful experience ever trying to get help from a company so I can give them ongoing advertising money. Shouldn’t be this hard for a tech company to have better service..Version: 286.0
✓ Full of bugsIt tells me “we limit this feature” when I try to logout and login with a different account. It thinks i’m trying to post! Also the ActivityIndicator isn't center aligned. Come on guys, you’re supposed to be holding the mantle for React Native. Just pull this app from the store and spare yourself the embarrassment..Version: 169.0
✓ Hacked accountI have been hacked and no one to help stop them.Version: 300.0
✓ My account won’t let me place adsI too like the person above me have been blocked by Facebook and cannot promote any of my business activities using ads it’s say my account has been blocked. Many, Many many reports to fb have resulted in nothing and this has been going on since 2016....., yes 4 years and I still can’t promote any of my fb posts it’s just a joke.Version: 213.2
✓ This app destroyed my add accountUntil I downloaded this app I always ordered advertising from Instagram app and it worked well. But since this app gives more opportunities for settings I decided to try it and after several times my add account stoped working. What happens now is when I set up the new advertising either on Instagram or in this app I receive a notification that my add was approved but nothing happens and add actually doesn’t run! And there is no way to fix it because it’s extremely complicated to even contact customer support to get any information about my case. So I just can’t use an advertising on my Instagram account anymore :((.Version: 209.1
✓ FacturationVous m'avez facturé sans booster ni rien faire J'ai juste créé une page et publié deux vidéos Je veux fermer la page et je veux être remboursée.Version: 347.0
✓ Doesn’t work 90% of the time!It’s easy to use when it does work but in my experience it rarely works. I’m on a iPhone X and it’s just says connection lost all the time. The internet is fine at the time. Just a sketchy app. Not recommended.Version: 131.0
✓ App doesn’t workAfter I login to my account it says it can’t load.Version: 337.0
✓ Zero supportWhat a joke. If you’re going to encourage people to boost their marketplace ads, why doesn’t Facebook offer basic support when things go wrong? Set up a campaign for a car I was selling. The performance of the campaign manager was ok. I then encountered issues accessing my Facebook marketplace account. Received an alert that someone has accessed my account, after which I tried to get support from the fb team. Over the next 8 hours, my account was supposedly ‘used to breach marketplace conditions’ 3 times. How this happens when I didn’t have access is beyond me. I tried to seek help from Facebook - they wrote back twice saying they had ‘identified the issue and fixed it’ (when they actually hadn’t). This was incredibly unhelpful - at no point thereafter could I access my account. Poor experience. Recommend avoiding..Version: 273.0
✓ Please add the ability to add call to action buttonPlease add call to action button on my iphone? it seems if your going to load a video for sale of a product or service >> your going to want to add a call to action button option i have to go to a lap top to do this - this is handy as you know many use there iphone/mobil for business. why have this app if you cannot ad a call to action button to ad. Also were is there a link to share an approved ad with a co worker? there is no share link with the the ad for the user/admin to share it with? ad goes out no share:-( please on iphone tell me where i know on post you have this i just go to page. but on mobil the ad does not show or have a link to see on that page? does this mean i duplicated ad and leave off the call of action button as on post with video i have not seen where as well. please fix app call of action thanks.Version: 140.0
✓ Banning people for no reasonFirst off they banned my ads i did a review they answered back and said sorry it was a accident gave me my privileges back then 2 days later! They unpublished my page and deactivated my ads so they deny some ads ok understand but then they approved some ads then 2 days later disapprove thats so un-professional im looking into legal action as we speak facebook needs to get sued for this im building a class action and im sure im not the only one that had this problem its robbery you take peoples money they get good high percentages in there rankings you take that away without a warning literally even a email like hey make sure you change this or we will deactivate your account so we can fix it no just makes mistakes and then does it again 2 days later i have all this snap shot saved so this will hold in court you dont make a mistake then say sorry then 2 days later i do nothing different then ban us this will be addressed whoever's working that section in facebook needs to be fired making mistakes and no compensation is a big mistake.Version: 177.0
✓ No supportI lost all my leads cause my facebook account got deleted for no reason, this is so bad...Version: 303.0
✓ Very good app in theoryI find the app very useful however it doesn’t work on the iPhone XR. Buttons are at the top by the notch. Considering how much money Facebook makes I’m surprised they can’t do simple things like design UI considering the very basic level developer can. The app always opens up on the create advert page for me too. Again it’s amazing how an app that could be so good just has the most basic errors in..Version: 119.0
✓ App bugThis app won’t let you remove existing payment method. The app tells you to come back again in 30 min to try again. I’ve been trying for days. Won’t let me delete my payment method no matter how many times I try. I have no outstanding balance and no ads running. Facebook support is basically canned messages pointing you to help pages. Also, Facebook ads are heavy with “bot” responses verses “real people”. Before you spend money on Facebook ads, do your research. You’ll be glad you did..Version: 259.1
✓ Pointless AppThis app is stupid and useless. I was forced to download it on my phone and now I find I STILL cannot delete the ad account. I tried to get a review and the app told me I had to login on a computer. WHY WOULD THEY CREATE AN APP THAT MAKES ME ISE A COMPUTER?!!! My phone IS a computer. My ad campaign ended in 2014, 8 years ago! I never got any clicks. I paid them $15 I know I didn’t owe, just so I could close the account. I deleted it then! Now it’s back and I can’t get rid of it from my phone. How backwards are your programmers that they can’t put these features ON A PHONE SINCE THAT IS WHAT WE ALL USE NOW!!!!!.Version: 299.0
✓ CAN SOMEONE FIX THIS APP?!! PLEASE!?!?!After the recent update over a month ago, not only am I not able to view ANY notifications whatsoever in this app (yes notification settings are all turned on, but the notification page shows “no notifications” even after the badge at the bottom is displayed as having new notifications within the app) but EVEN WORSE - now I can’t view, edit, do ANYTHING with any of my ad sets, only my campaigns! I select ad sets from any campaign and it just says “failed to load” on the would-be ad set display page!!! And the campaigns are visible, but they stopped showing data on the campaign level altogether! I relied on this app for my business since I was frequently on the go. Now it’s become completely useless to me for two months now. (And I NEVER get a response, message, feedback, ANYTHING from anyone about this problem!) Ive even uninstalled and reinstalled the app, made sure my phone and apps were all up to date - NOTHING WORKS. I have an iPhone 8 Plus, current software. SOMEONE HELP!!!!!!.Version: 212.0
✓ Good luck if your account was hackedMy Facebook was hacked and suddenly I have ads being ran and coming out my ears. No matter how many times I delete the campaigns, more keep getting approved and ran. I have contacted support NUMEROUS times in the last two weeks and have heard nothing. The ads are being ran in Thailand and there’s an unknown payment method on the account. I’m completely helpless. I can only imagine what chaos and stress this would be if I were trying to actually run my own ads and had my own payment method on there that was hacked, and the complete lack of help is really telling. I’ll just have to end up deleting my entire Facebook and thus meta account (that I didn’t even make!!!). Really, really, disappointing..Version: 314.0
✓ Better off withoutThis app is inaccurate and doesn't seem to work at the moment - only the front page of results works. When it does work it will tempt you to make tweaks and changes based on false readings. This app literally doesn't know what day it is. Don't use it for anything other than checking results of low level campaigns every few days if you don't have access to a laptop / say if you're in the woods with your leg caught in a bear trap..Version: 212.0
✓ Does nothing to improve painful Ad experienceDownloaded out of frustration with the ever-changing, and annoying browser-based ads experience but: - No iPad version - No Landscape View - Worse than already annoying browser ads manager All-round bummer sorry..Version: 79.0
✓ The Facebooks Ads platform is a SCAMI help manage a Facebook page for a band I’m in and recently we discovered that our account had been charged over $120 (even though our spending limit was set at $0.00). At that point, we tried to remove our card information from the account, only to be prompted to download this USELESS app. After downloading, we found out that there is NO OPTION TO REMOVE YOUR CARD INFORMATION, OR YOUR PAYPAL ACCOUNT! Whatever you do, stay FAR away from the Facebook ads platform. This experience has made me seriously consider deleting Facebook altogether.Version: 91.0
✓ Can’t make website link changesI click on the area to enter a new website link and a whole new page pops up and I can’t do anything other than close the app.Version: 358.1
✓ Ad data not updatingNot updating the data anymore after the recent update. After opening the app, it just keeps loading..Version: 352.1
✓ Can’t log in anymoreCompletely useless right now, you can’t even log in with your account!.Version: 347.0
✓ ???Hard to understand and navigate.Version: 318.0
✓ Won’t use againNot sure if it was my error or what but repeatedly I’d attempt to place an ad in my country excluding all others as I did not ship. Every engagement I’d get was foreign and wasted my money. Data was easy to follow though..Version: 216.0
✓ Bugs! Insects! Animals! Seriously FB?Hello peeps, I know you guys are working hard 24/7 to improve this app as much as possible. But HELLOOO! Guys, you gotta see this mess and sort it. Its basic man, no rocket science. May be no one noticed that or may no one pointed that out but we need to sort this: - I cannot access all photos in my camera roll through this app! Only a few photos in a random order show up every time i access my camera roll through this app! - I cannot add a banner sized static image for a campaign as it cuts off but on the other hand i can easily upload it on desktop! - I cannot make a duplicate ad set! This app is only limited to duplicating campaigns! Can you please get these small blockers sorted so that i don’t have to look at my desktop ever again for any campaign related stuff? P.s. don’t give me the “reinstall the app and make sure you have the latest version” crap! I got the latest app and a new phone as well! Make this world a better place! Do your part! Do it! Just do it! 🤘🏻.Version: 122.0
✓ Poor from day 1Have re-downloaded app to give it another go! As the functionality is VERY POOR! When people message or comment on ur business page.. u get a notification, but when u click/tap into it. NOTHING! I’ve been persevering with this app for years and learned to live with it as it doesn’t update and quite frankly just doesn’t work! I rarely use it now. However willing to keep it going and re - downloaded the app. Previous reviews are pretty bang on with the refresh function.. publishing paid ads. The list goes on. Poor show FACEBOOK - considering the main fb social platform is top notch compared to the business platform! Has the cheek to mention bug fixes.. try fixing the entire BUSINESS APP. Facebook earn enough money so why not actually put into making the app that tiny bit better..Version: 219.0
✓ Just use the computer.Regularly broken. Shows placeholder text. Crashes. iPhone 12 Pro Max. Every time Facebook updates this app and business studio it gets a little more useless..Version: 240.0
✓ Fake users using your accountBEWARE Fake users using your account to run ads and charge your with your billing info. I’ve had several charges alerted to me by my bank all by Facebook ads and Meta platforms. Hacked my pay pal account and set up automatic payments. Took money from my pal pal account. This is so disgusting how the Meta platforms are a festering pot of scammers. They do not protect us or our information. I would think twice about linking any payment options on Facebook or there advertising platform. All I can say is BEWARE..Version: 366.2
✓ Constant crashing hasn’t worked for monthsThis was so helpful for the brief period it actually worked. I upgraded the app and it hasn’t worked since — repeatedly get ‘login error’ or the app just crashes. How does a company as massive as Facebook get away with such an appalling app? Particularly considering it’s for its paying customers!!! Useless..Version: 126.0
✓ Keeps closing itselfThis app has worked great until today when I have not been able to successfully open it at all. It loads and then Immediately closes again. Super-frustrating!!!.Version: 113.0
✓ Very bad servicesWithout any add is going they charge me $53. And next charges started on 7feb $2.56. Why I didnot use and I didn’t put any add from last 5-6 months..Version: 362.1
✓ All of the people sent to click, like, ask for estimates are fake.I started advertising 2023 with my kitchen and bathroom remodeling company. One thing I noticed right away is they would send my ads to states that wasn’t in my 50 mile radius. Texas, Alabama, Colorado now y would I advertise there if I’m a local small business doing remodeling? I wouldn’t but all those people from different states I was charged for. Also when it’s set up to get new clients and your charged for every message that a potential client starts I don’t even have to respond I get charged for when responding to these potential clients they never respond back ever and not received one client from the ads that I’ve posted in a year not one because not one of them conversations back with me once they ask, can you tell me more information. I will never place the ad on Facebook ever again you can’t get a hold of customer service. They charge your card without you knowing it. So it isn’t like they are not already worth billions and billions and billions of dollars they had a stable from the little guy and then you can ever get your money back but let me take somebody’s money like it. I’ll be in jail..Version: 367.0
✓ ShamefulIf this is the best FB can do... no wonder the platform is dying.Version: 122.0
✓ Buggy!Buggy!.Version: 332.0
✓ Built with React Native by any chance?This app smells of React Native and it shows, janky UI, weird glitches, odd things all around including the crashes as mentioned. If this is what Facebook itself can manage using its own tooling it’s not much of an advert for the technology. Go back to native this is not the place to experiment on something that otherwise would be genuinely useful..Version: 164.0
✓ Lots of technical issues and complicationsI can’t do anything because every technical difficulty the app had I tried to solve it and it ended up banning me because they thought I was suspicious and I don’t have any permission to create anymore ads and my account is disabled and I can’t solve this problem either. What kind of nonsense is this? And plus they don’t have any live support which I could’ve really used..Version: 251.0
✓ Can’t enable/disable ads! Useless app!1. I can’t disable some campaigns! Just buttons is not tapped! Some glitches every time! Deal breaker. When I enabled campaign it reenables all my adsets, which was selectively enabled/disabled by me before from desktop. Omg this is is really horrible! 2. UI on iPhone 13 looks ugly, all buttons are under the notch! Test your apps in Zoom mode omg! No support iPad’s! Big canvas You should fully adopt this app for iPad 12.9 screen - which supports natively landscape orientation! Currently it’s portrait for iPad pro 12.9, omg, moreover you should use iPad’s large canvas to show more data!.Version: 305.2
✓ Lacking most of the functionality neededWhile this app lacks a considerable amount of functionally (I can’t even see comments on ads?? for example). The website is unusable on a mobile. So what Facebook, even though you know the majority of the world uses their phones as their primary way of transacting these days, you can’t even be bothered to make the services you make the majority of your money from work on mobile? Or is the truth that you only really care about your corporate clients? Newsflash: even corporate staff use mobile!.Version: 195.0
✓ No way to get supportSupport is non existent - they just send you through an infinite loop of robots.Version: 286.0
✓ Not full capabilitiesI’ve been using Facebook business manager and adverts manager within it for over a year now. As soon as I found out about the mobile app I got a hold of it, but soon realised it was limited. The desktop version gives you full capabilities of the product however with the mobile app you’re not able to control a lot of the features like the text, links and/or the pixel of it. It gives you control of the audiences and budgets if you’re on the move and want to decrease or increase them. It also reflects the performances and gives you charts and graphs of the ad performances but only to the extent of older data going back to 30 days only. So above all it’s just a mere visualisation of what’s going on but with minimal control of the apps itself. Adding these and other features of the full desktop app would definitely make it a winner!.Version: 124.0
✓ Fraudulent use of my accountI have been trying to contact any human being on Facebook Ads team as someone is fraudulently using my Ads account. As a result I’m now liable for 123$ for an Ad I know nothing about. Help!!!.Version: 276.0
✓ Buggy and frustratingMy ads were rejected without explanation. Took several attempts to have them reviewed and approved. When they finally got approved and started running I found out they changed the “learn more” button with a link to my website with a link to messenger. So instead of customers going to my website with all of the information, I have confused people writing questions to me and getting upset if I don’t answer right away. I’ve tried to update the button but it doesn’t seem to work. No idea what’s going on or how to fix it. Very frustrating..Version: 313.0
✓ Fixed ItI was having similar problems with the app crashing after going through the checklist feature, but I deleted and reinstalled and is now working again. Worth a try for anyone who is experiencing crashes. But seriously, GET RID OF THE CHECKLIST - it's beyond irritating. It's a good app, when it works and down marked for the checklist feature..Version: 71.0
✓ META SCAM SMALL BUSINESSESNot only did I get charged three times for a one off promotion for my small brand. Facebook then told me I had an outstanding amount for my Instagram ads - I paid immediately, and they overcharged me, and now tell me the amount is still outstanding, despite having a PayPal receipt for every payment I’ve made to them. I wouldn’t recommend advertising on Meta platforms, especially as more and more businesses as pulling out of advertising with them….Version: 264.0
✓ Still has bugs. Slowly improving.The old school app was so clean and fast.Version: 237.0
✓ GlitchesVery glitchy trying to make ads buttons don’t work so have to exit and start again.Version: 284.0
✓ Impossible to useI have tried so many times to use it in two weeks now and I have not been able to do anything! Freezes all the time and you have to just close the app and after few attempts.. go to your laptop to get it done or even check what’s going on! Needs A LOOOOOT of improvement.Version: 243.0
✓ Forgets loginWould love to use this app, but this and the business suite app.. they never remember your login. Pops up saying login error as soon as you open the app and have to go through the login verification every time. Absolutely kills me especially when it says it’s not the password and it is.. seems to be a sub par app from “meta”.Version: 270.0
✓ Please squash the bugs, ZuckEvery time I open this app, it asks me to "allow notifications" and "go to the checklist", like it's my very first time opening it. Every. Single. Time. Plus I'm always getting notifications for no reason. This app has a lot of potential, if only they would squash the bugs..Version: 107.0
✓ This app is the absolute worstFor whatever reason, this app would not let me run an add. First it kept rejecting my PayPal account, then when I finally got it to work it kept giving me an error message saying my ad could not be published, even though it was well within facebooks policies and was reviewed multiple times. Oh, and forget about trying to reach out for help, your request doesn’t even go through most of the time and if it actually does go through, they completely ignore you. Worst service ever, I will advertise somewhere else. Don’t waste your time.Version: 290.0
✓ App crashesSince the last update on 5th January 2023, the app keeps crashing! I’m using an older iPhone, but if you are going to make an update that won’t work in a previous version, at least give notice so that we can choose NOT to update it. Really thoughtless customer care..Version: 311.0
✓ Horrible useless appHorrible app, just like Facebook it self. You can’t see what they charged you because nothing loads, all you get is notifications… $1 today 3$ yesterday 1.5 next day wow what a mess. Everyday they charge you tiny amounts that is crazy hard to keep track off. You can’t see an invoice for it all ether the ru just send u emails for additional charges. Hate this app. To make it worse the ads don’t even work on Facebook. Fb was good 20 years ago when I was a kid not it’s garbage, I’ve advertised on 4 social networks so far and Facebook/instagram dose THE WORST. zero traffic no clicks!.Version: 324.0
✓ GlitchyGetting better than it was but often very glitchy in general.Version: 353.5
✓ Todays update full of issues No help from meta botsYou can no longer add different links to the carousel cards in app. Emojis no longer show in primary text, an absolute nightmare of an update with zero support. Help bots told me they don’t have the tools to resolve the issues. Gave no options for help. Despite it working fine this morning. Brutal.Version: 331.0
✓ Why on earth does this need to be a different appNow it takes me four apps just to use Facebook to manage a page. Hootsuite, Facebook, Pages and Ads Manager. Why on earth can’t this be included in the pages app. It’s ridiculous. App is fine, just doesn’t need to be its own. 🙄.Version: 204.0
✓ AdvertisementNo personal guidance even though I spent so much money. A small scale business needs your support at least once..Version: 299.0
✓ Needs VAST improvement.Don’t bother. Use your desktop version. Too many bugs. Too much lag between what you do on the app and when you switch back to your desktop. Frustrating and causes issues with how your ads work..Version: 160.0
✓ Facebook ads is useless.Paying customers that use Facebook are treated with contempt. Ad app is rubbish, no ability to contact support, all responses automated- just really a waste of time. Facebook is cool, for now, but it is a tax dodging multinational corporation whose mission is to use your data and money for their own gain. Don’t bother with Facebook ads.Version: 171.0
✓ Doesn’t even loadI’m on the latest iPhone 8 plus and the app doesn’t even load for me, it’s stuck on the preloaded icon.Version: 66.0
✓ Constantly crashes, bloated, less relevant every dayDespite re-installing the app constantly crashes and needs re-installing. Obviously a bug. Facebook feels very bloated these days. No other online offering requires 4 different apps to manage an online presence: Facebook app, messenger, Facebook pages and Facebook ads. The ads Facebook offer seem to offer ever diminishing returns which mean less of what you want and more money in Mr Facebook’s pocket. Oh, and zero privacy. Meh meh, meh!.Version: 113.0
✓ Super slow, lags and glitches…It gets stuck when trying to change between accounts, it used to be easy to use but now it lags a lot… And it’s not my phone, I have the latest iphone 14 pro with 1gb down/up fibe internet….Version: 368.1
✓ ScamThey are taking 3 times money for the same add I have opened a claim they never get back to me and this happened 4 times now.Version: 274.0
✓ FuriousAbsolutely appalled. Facebook gave me a $10 ad voucher and I stupidly allowed my card to be linked to my account. They then ran ads past what I authorised and charged me $15 which I did not agree to. Removing my card was then an ordeal and could not be done through my phone on the app. When I tried to get support I just kept getting an ‘unavailable’ error. Simply disgusting..Version: 183.0
✓ Been Down for MonthsThis app has been down for so long and is more designed for marketing people. If you’re an entrepreneur or run your own business, try downloading the Advoz app. It makes Facebook and Instagram advertising way easier..Version: 126.0
✓ More reliable?Last update supposed to make this app more reliable - now all I get is “failed to load”..Version: 63.0
✓ Something changed and I don’t like it!I’ve used this app for a few years and it has been a wonderful tool to help me change my ads quickly and efficiently. Until something changed and the ability to edit my ad by choosing a previous post that has been getting a good response, is no longer an option. Now if I have an ad running and want to edit it, I can only edit a picture (choose a new one) or edit the text, among other things. So to change my ad and keep the same audience, budget etc, I now have to choose my picture and save it, and then go back into it and change the text. I feel it is forcing my to just buy another ad set and I don’t like it. I generally have just set my budget and let it run indefinitely and would go in every week or so and pick a new post to advertise. Now it’s a lot more trouble and I’m thinking I may have to end my ad every few days and start all over to instead of simply editing it. Can’t we get that option back please??!!.Version: 193.0
✓ No notifications for new leads? Great idea!You spend a good amount of money on ads for leads, get leads, and get no notification for said leads. Also no way to view leads on your mobile app whatsoever. Thus not being able to follow up in time and lose the lead. This is a great system they have going! Now if you want to actually want to get a notification for a new lead, you have to integrate a third party service, sign up for their platform as well and connect your Facebook account there. Because why would a multi-billion dollar company bother to set up their own notification service for their own leads? What a concept!.Version: 256.0
✓ Beware: they are always changing the rules and they don’t notify youI can’t even count how many times they change the rules and don’t notify any of their advertisers. You pretty much have to learn by having ads be rejected or learn the hard way. Make sure NOT to pause an ad and delete it halfway through like I just did. They delete all engagement connected with the deleted ad, AND keep your money. It’s just shady business practices that makes me sad because this used to be a great platform..Version: 305.2
✓ Champion’S-Record#DJluciolle.Version: 330.0
✓ Won’t log in or even startEvery time I open it and go to sign in it tells me the internet is not connected, I even deleted the app..redownloaded and went to log in straight away and it still thinks I’m not connected to the internet.Version: 148.0
✓ Easily Corrected Notification ErrorsI love the app, it’s intuitive, comprehensive and honestly something that outranks the Google Ads app, that said…. Why do we constantly get ghost notifications? You know, you see the red badge go into the app thinking “oh my ads been reviewed” then… no notification to show. Is this a notification for the sake of getting advertiser’s to check the app? I’m just baffled by the fact that something this simplistic is not corrected on what is a masterpiece of an app otherwise. Fix it and this review will instantly be the 5 stars it would deserve, there’s one things humans desperately hate, irritation for the sake of irritation. Other than that, we’ll played Meta! 💝.Version: 283.0
✓ GrrrrrI use a tablet with a keyboard, how fricking hard is it to get the app to turn so I can use it properly. It is just insulting how bad FB’s business apps are after all the money it makes selling ads and data. So done with FB business..Version: 265.0
✓ MrsMine was stuck when i open the app and all i can see is the white screen. It froze and i have to restart my phone then when i retry it again it still doesnt work.Version: 113.0
✓ Great app but poor review serviceI've had so many ads rejected and not properly accessed claiming my adds do something they dont. That's my only issue.Version: 239.0
✓ Latest version doesn’t work on iPhone 8You can’t scroll & select different ad accounts at all on the app. The latest release you guys did broke the app. It’s unusable..Version: 270.0
✓ Dodgy appThis is a fake app don’t log into it you will get hacked.Version: 362.1
✓ Glitchy and Slow to Operate. Lags!Glitchy and Slow to Operate. Lags!.Version: 324.0
✓ Unpublished pageMy small business page got unpublished right after I boosted the ad through Meta Ads Manager. There is no support, no one to help. Checked off the right category still says violation of community guidelines..Version: 304.0
✓ App inconsistenciesTrying to add an admin and there is no clear way of addressing this. Tried google. It took me to business manager on web browser then denied me access and sent me to the app where it is impossible to find. Despite google having clear images on how to address it, the app is completely different than the images. This is a piece of crap. Whats even the point in giving you money?.Version: 295.0
✓ Pointless reallyYou can only do most things on desktop, as it tells you, so this app is only really relevant for monitoring. As usual, Meta is way behind the times in letting users fully manage their ad accounts in mobile.Version: 305.3
✓ A lot of installation errors popped up butIt still installed, not sure it works too well. Should be looking at your feedback to get this app working as good as it could or stop advertising to us.Version: 105.0
✓ Useless since the design refreshI still cannot use the Ads Manager App for over 6 months. I can still only use the Desktop Manager. Why? Because there is STILL no ‘No Action’ button option in the App for ‘Call to Action’ in the Ads Creative section. It’s on the Desktop version, so sort the App out!.Version: 350.1
✓ Please help!Ads have been disabled, I can’t appeal and have tried to contact Instagram/Facebook so many times. The new algorithm is already affecting the influencer community and in the past week I have had numerous faults on my account. It seems like as one thing is fixed it creates a new problem. Your third party assessors have confirmed my account is not under investigation and they have been notified by Facebook that there is a fault on ads. Why has this not been sorted/communicated!? It is so frustrating that you can ‘report’ problems but have no contact from Facebook so no knowledge as to whether anything is being looked into..Version: 204.0
✓ Failed to edit adsAfter latest update yesterday, I have trouble to edit my ads. When I tried to report a problem, it shows that it still fails. Report a problem button also fails. Not.Version: 201.0
✓ Absolutely terrible, a HUGE mistakeI can’t even begin to explain the holes in the app and site. The customer service in nonexistent. Someone might send you the same automated message 2 weeks after you try to report a problem. For me, I built up an instagram profile, and then a payment went through RANDOMLY and was denied because it WAS NOT SCHEDULED and i do not keep money in that specific checking account. I tried many times to pay the .20¢, YES, TWENTY CENTS that I owed, but everything about the app glitches out. It banned me from trying to pay, and it disabled my account. I’ve reached out and gotten the same response at least 15 times. “We’re sorry... we see the issue... we’re reactivated your account.” Except my account is never actually reactivated. I’m no longer the admin of my own Facebook page, and I cannot disconnect my instagram account from the page. I’m 100% helpless to have this issue fixed. BE WARNED THIS APP IS ABSLOUTE SH**..Version: 174.0
✓ Terrible, makes it so difficult to promote your brandI have been trying to run ads on my Instagram and Facebook for the last 2 months, suddenly out of nowhere they just stopped working. I constantly get error messages saying “your account was not found” even though everything is connected exactly right. I’m unable to preview my ads because im “violating guidelines” which is 100% not true, everything i’m trying to advertise is my own photos of my own products. It’s extremely frustrating that Facebook is making it soooo difficult to boost an ad. Its not rocket science and to make matters worse, out of all of the Instagram and Facebook employees there is no customer service or representative that can help fix these issue… such a joke.Version: 343.0
✓ Lame lack of optionsGot all these apps to make story ads, but you’re Unable to upload vertical media - you can only use their ugly templates..Version: 139.0
✓ Poor serviceHi I have been having issues with facebook and instagram for months now no one gets back to me and no one has fixed my accounts A while ago my facebook account was hacked causing my FB and Instagram account to be restricted and my IG closed! I had to gain access back to my account and change my password to get control of my account again. I have messaged facebook numerous times to have them lift the restrictions and give me back my IG account which has yeats and years of photos of my children on it. No one ever reply's or fixes my accounts. You can clearly see by my previous usage that the content that was posted on my accounts was not me also by the fact i had to regain access cause the hackers locked me out! Can someone pls help me and fix the facebook issues i am still having with marketplace and the accounts centre but also give me back my instagram that contains my personal property of my children on it. Or at least contact me and work with me to fix the problems i am getting very frustrated and upset that thsi has been ongoing now for months and no one seems to want to help but they were real quick in shutting down my accounts with no actual investigation process.Version: 311.0
✓ Hi I have been having some problems whit Google and FacebookIn January 2022 I changed business address as today January 2024 my old address still appears on googles and face book I have messaged many times but whit no response whit no respect towards there customers .and this happened whit my advertisement when I requested to cancel my advertising as we where going on holiday there was no response But still kept drowning money out of my account IN CONCLUSION for a company’s as big as them they have very little respect for individuals person..Version: 362.1
✓ ReviewWe are not feeling these are very successful anymore..Version: 237.0
✓ WORST BUSINESS PLATFORM EVERNot only is the support for problem non existent & beyond generic but they don’t even try to personalize banning or solutions when they make a mistake & van the wrong person. Like they’ve banned me from paying for more ADs after I’ve already spent $200 I worked truly hard to get together as a single mother for my FB page that empowers women & is a support group that sometimes needs to use certain words like trauma or addiction simply to explain you can recover & spread hope. It needs to be case by case the trigger words. YET THERES PAGES ADVERTISING DEGRADING PHOTOS & CHILDREN IN NOTHING BUT UNDERWEAR CLAIMING ITS A KIDS LINGERIE LINE & THATS OKAY CAUSE ITS LABELED UNDER CLOTHING?! But I can’t provide a service helping women empower women & end bullying?! And instead of providing a solution to this error on their part I’ve spent weeks messaging just to keep receiving the same generic message for weeks. So now I’ve lost all my advertising money to this group just for it to shut down my ability to advertise & waste all of the money I have trying to make a life for my child & help create a world of hope. DONT WASTE YOUR HARD EARNED MONEY OR WORK FIND A BETTER ADVERTISING PLATFORM FOR SURE. WORST EVER AND I NEVER REVIEW THINGS BUT I HAD TO PREVENT OTHERS FROM ENDURING WHAT IVE ENDURED..Version: 67.0
✓ Hacked FB ad acct and won’t helpI’ve emailed Facebook on multiple occasions after I found out that my Facebook account was compromised. Someone had created ads under my Facebook account and locked me out and made themselves admins. I’m unable to delete these ridiculous ads and have no control of the ad portion of Facebook. I never got a response from anyone at Facebook, and now I’m currently on deployment serving in the US Army I’ve been bombarded with these notifications for these ads once again. Facebook won’t help in any way. I hate your company and what it stands for when you can’t prevent fraudulent use of accounts, let alone stop it or want to help with correcting the issue..Version: 263.0
✓ Piece of crapI would love to know how people I’ve never heard of are responding to friend requests I’ve never made and becoming admins of my ads account. Which I never use. Because I need something more to worry about..Version: 315.0
✓ Worst app everThis app is not at all helpful..Version: 276.0
✓ Fix the App pleaseThis app is costing us money because it is not reporting correct data. The data does not refresh to actual prices and amounts as you click from page to page. You have to click the switch buttons multiple times to turn off and turn on an ad. You also have to keep setting your presets because they don’t stay. You guys are always constantly updating my the app and never get it right. How can a million dollar company have such terrible developers..Version: 363.0
✓ Not workingLogged in, but it won’t go past the screen telling me to add notifications. It doesn’t show as ads or meta in app list for notifications. No shake to report problem feature. Terrible..Version: 283.0
✓ Dismissed!!I was hacked on my Facebook business page twice. The hacker created multiple ads, one was set at over £200 per day. I sent screenshots of ads, bank accounts that had been added to my account and notifications from ads running on foreign pages. They’ve even changed my ads manger name. The response was ‘ we don’t believe there is evidence to suggest there was a compromise.’ So I’m now left with a bill and a hacked business page..Version: 345.0
✓ Slow as heckApp is incredibly slow; React Native is great for lazy developers but awful for users..Version: 56.0
✓ Payment nowThe payment now button doesn’t appear to work. It possess but doesn’t actually charge the account..Version: 273.0
✓ Urgent need for an upgradeDoesn’t work well on an iPad, disregards that advertisers actually use tablets and mobile devices to manage ads etc etc. I would’ve thought when the majority of revenue Facebook makes is from advertising that Facebook would produce an app to make advertising even easier. Pretty ordinary Facebook and judging from the ongoing feedback it doesn’t look like your priorities lie here anytime soon! Please upgrade the app so it works on all devices and includes the same functionality as a desktop.............Version: 65.1
✓ What’s the point?Downloaded this because I had rushed an ad and needed to edit the target audience. The only good thing about this app is that signing in is so easy. Deleted after five minutes due to everything being uneditable through the app,so what’s the point of having it? All the ads information is on either Facebook or Instagram,is this supposed to look pretty on your phone...can’t say it does that either. Beyond useless and a billion dollar company like Facebook should be doing better!.Version: 164.0
✓ Where to begin...This app is predominantly useless. On multiple occasions I just put it away and waited until I could get to my computer. Lately I’ve been using it to check ad performance, but even that is abysmal, only giving the most shallow stats. And you can’t get help. Don’t bother trying. Glitches cause an ad to stop and you’re basically screwed. Build another one and hope it survives. FB ads use to be available for phone support to fix that stuff. Then it was email. Then it was messages through the help center. Now it’s nothing. I doubt they’ll even read this review. So tonight the update they pushed out went ahead and just killed the app altogether. Maybe they’re just driving the last nail into its coffin..Version: 63.0
✓ Terrible appIt simply doesn’t work properly at all. If I run ads straight from FB and Instagram they work fine. If I do anything on the ads manager app it breaks my ads. Which apparently I still get charged for even though they aren’t being shown. I set up an add a couple of days ago, adjusted some parts of the advert on the ads manager app and now my account is disabled and I can’t resume my ads. DO NO DOWNLOAD THIS APP!.Version: 203.0
✓ Terrible, it’s just terribleI need to use it, but it’s awful. It’s horrible to use and Facebook keep changing it for the worse. It’s never the same from one week to another. It also has a kind of its own, e.g. you set the audience to a city in UK. You check it twice. You submit an advert and all is okay…. You check back a few hours later and discover the audience has been set to the US. I’ve been using it for years (I have to to promote my business) and it only gets worse. If you can avoid, you should do!.Version: 252.0
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