HelloFresh: Meal Kit Delivery Negative Reviews

HelloFresh: Meal Kit Delivery App Complaints & User Negative Comments 2024

HelloFresh: Meal Kit Delivery app received 117 complaints, negative comments and reviews by users. Have you ever had a bad experience using HelloFresh: Meal Kit Delivery? Can you share your negative thoughts about hellofresh: meal kit delivery?

HelloFresh: Meal Kit Delivery for Negative User Reviews

✓ No videos to show you how to prep and cook the foodIf you were like me, and do not like/enjoy cooking then this probably is not the app that you want. I assume that they would've been videos showing and talking me through this. I don’t know but I’m ready for tomorrow to be here so I can call customer support and hopefully they’ll cancel that order. One box is said that one of the things it’s gonna take 25 minutes to cook well it took me over an hour to cook it because I don’t know half of what they were telling me in the directions and there’s no videos. There has got to be a better app than this . so that I could follow along. That’s actually why I decided to order from this app. Somehow or another I got confused because there are no videos. I like using my 9-n-1 air fryer. Even pizza rolls tell you how to cook them in the air fryer but none of these meals that are available can be cooked in an air fryer? I do not like cooking at all. I can I can’t ever come up with something to cook. which is why I tried this out. The first box was what it was $30 little bit more and three meals. That’s fine. I only cooked one throwaway the other two. And now I have four incoming meals and stuff added on that I don’t recall wanting for this next week and it’s also telling me that I can’t delay, the delivery when it hasn’t even been shipped yet.AliciaS4Version: 23.2

✓ SCAM AND ABSOLUTE WASTE OF TIMRUNEXPECTED CHARGES and ITEM NOT DELIVERED What is the point in advertising if your organization cannot cope with the customer load. 1) ordered box on 3rd for Sunday only told that it won’t come 7th but will come 14th ITS 15th now STILL NOT GETTING MY BOX and was told it will come 21st. 2) was told that system automatically cancelled because a refund occurred which I didn’t request for, due to THE CHARGE OCCURRED WITHOUT TELLING YOU AFTER I MADE PAYMENT 3) had to call myself 14th to find out why it’s not being delivered NO NOTIFICATIONS whatsoever. Took 20mins to speak to someone who can contact logistics, took another 28mins just to be told nothing they can do 4) SEVEN HOUR deliver timeframe I had to sit around waiting these scheduled dates that didn’t come, severely impacted my dinner and fridge plans for a family of four Well I don’t want the box anymore I just don’t want other people having hopes just to get disappointed 5) NO FLEXIBILITY WITH CUSTOMER SERVICE this is your process error, your system failure, your organizations fault causing so much inconvenience but was told to wait for another week because they can’t provide any alternatives. Have fun ordering everyone, wouldn’t go through this hassle again even for free!!!.不錯。！Version: 21.8

✓ Can’t Deactivate My AccountThe food was good, but I can’t deactivate my account. I forgot about it cause I couldn’t find the “Manage” button in the account settings. Now I’ve been charged $164.98 CAD and I can’t even accept the delivery cause I’m out of town for the holidays. Money down the drain due to a bad website and I can’t even email a customer service representative. I prefer ChefsPlate..CrimsonDenialVersion: 21.50

✓ Watch outA rep from Hello Fresh called me after I had canceled my service to offer a discount on future orders. She lied to me on the phone about a coupon she was offering, when I specifically said I did not want to be signed back up. I immediately reinstalled this app to check for sure and the rep had signed me up again and billed me without my consent. I called the contact centre to voice my concern and was told they would open an investigation and follow up. I was not followed up with. I hate to think the vulnerable people who could fall victim to this..Marcus FerracutiVersion: 21.6

✓ App no longer opensThe app has stopped working, no longer opens on iPad, I am currently running the most recent iOS update, 14.4.1. When launching the app, it opens for a second and closes again..Kay..DubVersion: 21.10.1

✓ A few improvements required.!!!!Enjoy the recipes very much but disappointed because increasingly we are not receiving all the ingredients. It has happened quite a few times so much so that we have stocked up on noodles etc and ingredients that we are likely to need. An odd time is not a problem it has happened quite a few times or the ingredients are not very good. The quality of the chicken thigh is rubbish and we feel we have to add a chicken breast to it so that there is enough and it’s edible. Also we received the smallest lime I’ve ever seen the other week and some veg are quite poor. At the moment receiving a box suits us and during lockdown we have become more interested in cooking again and we are enjoying the experience so please try to improve the service because it increasingly is costing us more because we are have to replace or make up the ingredients. Look forward to improved service, Many thanks, Stella Redmond.Keen foodieVersion: 20.46

✓ Latest update crashes appApp does not open since the latest update..Why_would_you_do_thisVersion: 21.10.1

✓ MISSED INGREDIENTS.. TWICE2/3 boxes had missing ingredients. The first box was missing tomato paste, I was in the middle of creating my meal in the fry pan and then had to run down to buy it at the shop (defeats the whole purpose of not going to do groceries). I was offered $5 off my next box as their priority is to “quality control to see what went wrong”. The next box came and you would have thought that after my most recent experience it wouldn’t happen again, yep.. it did, once again was in the middle of cooking my meal and they forgot to give me a cucumber.. so down to the shop I went again. I gave them feedback on their Facebook messenger service and received a response two days later to mention that they are unfortunately not live monitored and to call instead (not sure why they have messenger then?). Requested for a manager me to contact me to discuss, and did they - Ofcourse not. I cancelled my subscription..MichelleS92Version: 2.34

✓ Ridiculous Portion sizesI was not happy to receive my box meant for 2 people with only enough sides for one. There was only enough meat for 2. The amount I received of everything else must based off some ridiculously small portion size. If it wasn’t so expensive it would be laughable. Did this save me money, no. Definitely not. Purchased at the store may have cost me more money up front but there would be leftovers that route at least. Did this save me time, also no. Because I had to go to the store for more of xyz because there isn’t enough of each ingredient to realistically feed 2 adults. So it took me longer and the food had to sit longer before being cooked because I had to ensure I had enough to feed the other person too. Is it convenient? No, not really. The meal choices are pretty set in stone. Don’t like a side? Allergic? Sorry that’s what comes period. The extras you can add on are grocery store quality and the “garlic bread” loaf is smaller than a foot long from subway. Quality ingredients? That’s a joke. There’s nothing sprecial about this other than being ripped off. Wanna cancel? Good luck I hope you’re good at googling because there’s no clear way to do it unless you know exactly where to go. You’re charged almost immediately after receiving your precious box for the next one so that they’ve got a constant stream of cash from you. Just don’t..11Poppy11Version: 23.8

✓ Impossible to cancel - has to phone upWill never sign up to this again - this isn’t convenient for me and became an ongoing nightmare of unwanted bank charges and too much food.. there’s no cancellation option under manage account settings, only to skip boxes. And you can’t remove a card without adding another. I had to phone up to permanently stop after several ‘contact us’ messages were ignored. So peeved!.Improve it 007Version: 22.20

✓ ABSOLUTE SCAMThese guys have been charging my credit card weekly even though I have already deleted my subscription and my account. Theres no way to stop future charges from them and you can only dispute it with your bank. Hello fresh support wont help you stop these transactions, you just get passed on to the next department. DONT DO BUSINESS WITH THEM. Do some research online and see how many people have complained about the very same thing (check reddit and better business bureau) PS: the food is waaay too expensive for mediocre meals. Thats why I canceled my “free” subscription. Turns out you can’t stop them from charging you more.Thanusha CVersion: 23.38

✓ App keeps crashingApp continuously keeps crashing and not loading I have been trying to access the app for 3 days now & it won’t load which has lead to unable to select the upcoming weeks meals, this has been an on going thing since signing up the hello fresh, the app works on & off. I have tried different times of the day, closing the app, checking for updates & restarting my phone! Really frustrating....Sums456380Version: 3.12.1

✓ Service is fine. App won’t allow cancellationWe enjoyed the service whilst it lasted but eventually it didn’t fit our lifestyle. Would definitely recommend to family and friends. The app also works very and is easy to choose. But, the cancel plan “button” is not a button. It’s just an image. To cancel I had to log in to the website and cancel. This is incredibly deceptive behaviour obviously designed to keep taking money from those who want to end the service..BananabubblefishVersion: 20.48

✓ Worst service I’ve ever experiencedReceived an email from Hello Fresh to receive a weeks free meals, only to get through the process and find the voucher had expired, so I cancelled and deactivated my account, only to find the following week I’d been charged $100, when I rang to investigate they told me the had automatically generated an order on my behalf, yet after multiple attempts to ask them to provide proof of an order or what o has even ordered they haven’t been able to provide one, no goods arrived yet they refuse to give a refund all because I didn’t cancel an order I didn’t know existed..CDADAMSON81Version: 3.40

✓ Not worth the moneyI start red hello fresh about a week ago. I’m an 18 year old girl who wants to eat better to lose weight. So I get a box but I realize that it’s a little too pricey for me which is definitely ok some ppl can’t pay for the excessive amount of money they want you to pay every week. So I try to cancel my box I look up anything that can help me but it all says the same thing go to account settings, menu, scroll down and press cancel plan. But I’m not even given that option I press account settings all it has is my account password and my personal info. So I’m not even given the opportunity to cancel. So this morning around 4 in the morning hello fresh tomorrow took $98 out of my account. So at this point I’m livid because I’ve been trying to stop all money transactions from happening. So I try the chat doesn’t work and I finally go on the app I’m pressing every button hoping it’ll bring me to something that can help. I go to the terms and conditions and I scroll and see an email I tried sending an email 4 times and each time it told me it couldn’t send bc the email did not exist or wasn’t receiving emails. Why would you have an accessible email that doesn’t work. And not only that it says to deactivate your subscription to email the one provided. I’m all out of ideas so I will be calling to talk with someone because this is ridiculous..StardashiaVersion: 21.2.1

✓ They charged me without my permission!!!I cancelled it couple days ago and this morning I realized it charged me through my paypal account without my permission?!?!?!.123456mfVersion: 21.4

✓ App not loadingApp hasn’t been loading since the last update. They did an update today and it didn’t fix the issue still!.Ddz3Version: 21.12

✓ Not the best for Celiac and PackagingWe trialed Hello Fresh and decided not to continue for a number of reasons. It is not Celiac Friendly for our daughter. We were also surprised by the amount of packaging / waste. And finally when we choose to cancel the plan the app button for cancel doesn’t work. We had to do it on the website. Love the concept and the food was nice (although not GF free) and I understand why people like it. Just not right for us..KrinkNZVersion: 20.44

✓ Not so FreshDear Hello Fresh, this is the third time we have subscribed to your service, unfortunately once again I am looking to find another meal delivery service. As far as the Hello Fresh name goes, I think it is far from it when it comes to the vegetables. I would have to say 9 times out of 10, every carrot has been tossed out the window to our pony as it can be turned into the letter U. Beetroot has been less than desirable and when the neighbour found a tissue in a bag with blood on it, well that has just about done it for me. We now peel everything, regardless of whether it says to or not. Please, please address whatever is going on in your warehouse, because of the convenience, I’m giving you one more chance, please don’t let me down..Jemma125Version: 3.32

✓ Terrible appIt did not take changed for meal preferences. Ultimately the response was I did not make the the changes and nothing could be done. Being unable to eat the meal provided made this a disappointment..OkitriedVersion: 3.20

✓ Very disappointed with the recent update.App used to be amazing. Ever since I updated the app it always crashes. It’s pointless to have on my phone. Use the website, it’s way more reliable..Same009Version: 21.10.1

✓ Not worth the troublePurchased a grab one voucher for around $400. It was supposed to cover 4 weeks worth of meals through hello fresh. The majority of the meals are extremely high in calories including many in excess of 1000 cals per serving. The meals which actually did look good and nutritious (what I’d expected from a company called “hello fresh”) all came with a significant surcharge, up to $40 extra per dinner. In addition to this, Hello Fresh had a repeated “system error” which caused my voucher to be removed every week and I would have to go through their live chat agents week on week to explain the whole ordeal, many times the box was cancelled despite the agents assurance that the problem was resolved..90LogWooVersion: 23.40

✓ Would not recommendWe made orders for 2 weeks, the meals were delivered a days late which made it questionable for the produce quality. The produce weren’t fresh and could not request allergen preference.Kat.gelacVersion: 21.8

✓ Unstable App with Horrible UxI like the meals just fine, but the app is just terrible, so would say it’s worst app I’ve used for more then one day. The ux is very lack luster, I can tell this is a react base app with different 1st and 3rd party components just duct taped together, without concern for any sort of consistency or usability review, so the website is no better. Functionally, it’s so slow and frequently unstable. The app soft crashes regularly, and on multiple occasions, I’ve gotten automatically logged and received an error when trying re-login. Making this worse is that HelloFresh customer support is also awful. The only way to contact them I’ve found it through a intelligence-less chatbot, which I’m fairly sure is just an internal roadblock to make people just give up. When you do reach a real person, they are nice enough, but lack the ability to help in any meaningful way, beyond just offering credits towards future meal. The agents can’t look up any information about you or see any past log, so your constantly repeating your self when when you inevitably get disconnected. I started this saying this was the worst app I’ve used for more then a day, and I’ve suffered this only because I do like their physical product. But no more, I’m quit my subscription purely because of how bad their app/website/support is..Ddgold2Version: 22.8

✓ App won’t OpenBeen trying for three days-app won’t open!! So frustrating when I’m trying to modify my orders!.AaronlidbsudVersion: 21.12

✓ App shuts downApp won’t load so I can’t update my meals. What the frig?!.Chanters007Version: 21.10.1

✓ Attempt at Accessability?I am vision impaired and thought the idea of food being selected and delivered, with on screen recipes would be great. I use voiceover, which kind of works with HelloFresh, but with a few small changes, it could be great. A couple of issues, the app has long instructions that can only be read out in one go, so frequently I need to remember about 5 things to do in one tap on the screen. This could be fixed easily by breaking up the instructions into seperate paragraphs. Similarly the ingredients are all read out in one go, instead of being seperate items. Finally the items in settingg are not labeled, so very difficult to access them. The app is fairly good, but for the vision impaired, it could potentially be great..AblogreviewerVersion: 2.33.1

✓ OK. Convenient but not great quality of veges.We really like that theres a wide choice of meals and the customer service is really good. But I have to say the quality of the veges is getting pretty bad. Individual fruit and veg pieces are really small - teeny tiny radishes, apples, pears, roasties etc. Got a radish the size of a 50c piece the other week, for the 'radish salad' 😂. The 'veggie fries' was a limp carrot and a floppy parsnip to which we added our own veg. Meat's always good tho..MCI215Version: 23.20

✓ App crashes at launchApp constantly crashes when launched. Unusable..Camera Guy KurtVersion: 21.12

✓ Hello Fresh ReviewYour customer service people emailing are better than your app as it tends to glitch but aside from that it's not bad at all. It would be nice if meals didn't relate so closely. I got 2 meals served on buns in one delivery both look amazing but I was surprised with how similar they are in that area..SkyeHighSVersion: 2.20

✓ ScammersTotal scam, spam email offering 40% discount and then do not homer discount at all. Make you contact support and support is auto generated response and does not help. Stay away from them..CowboyjimmVersion: 21.6

✓ My experienceI’ve had some friends try hello fresh and recommend it to me, so I decided to give it a try. I’ve already done the same service with other apps as well, so I knew what to expect ,a box comes in the mail, you open it and put the ingredients in the fridge. The first package I tried was missing the seasoning packet, I was okay with it, the food was bland though. Then the next packet had a busted sour cream packet the busted and was everywhere. I washed the ingredients, and the onion was also going bad. The third packet was fine, so I tried to give it another week. The second week I had the onion rotting and sour cream packet leaking again. I was quite upset, it takes a long time for onions to go bad, so they must’ve known what they were sending. I canceled the plan after that, but it didn’t cancel, the next week I was charged the amount and was sent the worst one. The third week I was sent food thinking it was canceled. In the box there was some chicken in plastic, so I put it in the fridge. The next day I see the packet is leaking and is on all my food. I was very upset, I had to cancel the plan again. I’m giving it two stars because the food wasn’t horrible, except one time I put a burger bun in a toaster oven, and it honestly smelled like dog or cow feces. I couldn’t tell where the smell came from until I took a bite. Now that I remember that I’m changing it to one star..Sahaj K.Version: 3.17

✓ Worst website/app I have usedI have just restarted with HelloFresh and have quickly been reminded why I cancelled the last time. Your website is the worst, if your wondering why you are having customers leave It’s not because of the wonderful food or recipes, it’s your website. I have told you this before, but you obviously don’t care because I explained all the problems last time to your staff, but as I can see nothing has changed. It’s very sad for you and your customers. This will probably be my last delivery. Your app does not work most of the time, I have been trying for three days to put in my order, luckily you sent me an alternative way by email or else I wouldn’t be going ahead today. I have tried to change my menu but of course I can’t I’m locked out for some reason, so I won’t be able to add to my order either, which I was going to do. Maybe you should listen to your customers, before you go out of business. So sad, like I say, your only problem is your website. Can’t you copy someone else’s that is in the same business, that works easily. Lite and easy maybe? Goodluck!.Mother of XenaVersion: 3.15

✓ Crashes on openingApp is constantly crashing on opening..WasaigVersion: 21.10.1

✓ Login issues due to poor design and testing.Apparently, even though there’s a dropdown selection for country when trying to log into the app - the development team don’t bother to check that this works across different App Store versions. I had been using the HelloFresh app from the US App Store for the past couple of years in the UK and it suddenly stopped working. I deleted and downloaded it again to find I couldn’t sign into my UK account, even if I selected UK from the list of countries on the splash page. Customer service was unhelpful. I worked out the problem is they broke the ‘single app’ for all countries. This wouldn’t be a problem if there weren’t a country selection on the start screen of the app. Really poor execution - there shouldn’t be a country selection list if it isn’t properly tested and they effectively intended to have different versions of the app across different countries..Kelvin_FLVersion: 22.14.1

✓ It’s great WHEN you receive your box. Their 3rd party delivery service is a huge problemWHEN I receive my box, the food is great. Their 3rd party delivery service is AWFUL. I have had over 15 issues with my box from being left on a public sidewalk, dropped outside the gates, delivered to the wrong apartment complex, delivered to the wrong apartment number, and lastly delivered to the parcel locker, but assigned to the wrong tenant. I have complained multiple times and asked for someone to fix the problem, yet i continue to have ridiculous issues. The delivery instructions could not be more clear and they even have my number listed to assist them - yet I have never received a call for assistance from the deliverer- which could have solved all these issues. Their delivery service is lazy and completely unreliable and HelloFresh continues to hear my complaints, and does nothing to resolve the issue. I’ve emailed, called, left messages and have never once been reached out to. They just continue to send me discounts as an apology. They really need to get a more reliable delivery service instead of having customer service constantly giving discounts with failed promises to fix it next time. It’s extremely frustrating to pick out meals and have your dinners planned, to then have to make an extra trip to the store and spend the money you’ve already spent on groceries for the week..NdkensmksogjrjnfkskaknfnfVersion: 23.50

✓ Cannot cancel subscriptionImpossible to cancel subscription, bunch of scums.Afrocan1232727Version: 23.48

✓ Yet another update fails...Second update from Hello Fresh that won’t open app without crashing. Get your development team sorted out! Unless service if I can’t make my orders..Bradman1Version: 21.12

✓ Good until there is a problem.App is functional if everything is going well with your deliveries. However on a couple of occasions I’ve had issues with Hello Fresh, typically the section to answers questions/issues does not do so and so you require to do online chat with somebody. On each occasion this has required me then to go outside the app to send emails with attachments. There needs to be a better system to allow you to automatically upload attachments in the app. On one occasion I needed to upload pics of bad products to prove the issue. On another case the person in chat was not actually listening to the problem and seemed to only have a script with one answer so kept circling back to that despite my assurance that what she was telling me was wrong and I could prove it. In the end out of frustration my only way to solve the problem was to email Hello Fresh with attachments..Brad MelbVersion: 3.23.1

✓ Great concept but let down by delivery of serviceThe Hello Fresh business model is good. They offer o good range of recipes with all the ingredients delivered to your door. They supply detailed recipe cards providing a step by step guide to preparing your meal and deliver the exact quantity of ingredients required to produce the recipe. They offer meal plans for three or more meals per week and are supposed to provide fresh produce but by the third day some of the “fresh” ingredients are wilted, soft or going black. On some occasions there have been missing ingredients or recipe cards which is very frustrating, although Hello Fresh do give you a credit for missing ingredients if you can be bothered to phone them. They select the recipes for you and you have to delete the meals they have selected and replace them with your own menu choice. If you forget or can’t access the website for any reason, you will receive the Hello Fresh menu choice. So yes it is a good concept but the delivery needs improvement..Gerry-PVersion: 23.28.1

✓ Just give it a go!I had been cooking fresh for a while when one day around my cousins talking food his wife passed me a free HelloFresh box voucher which I took only on her recommendation, if it was from somebody else I wouldn’t of gone for it! How glad was I! So far I’ve only praise for HelloFresh, great app which is easy to navigate, good selection of dishes, easy to pause deliveries when going on holiday etc etc. When I was cooking fresh I found I had to make up meals according to what ingredients needed to be used up first...I’m a single guy so packets of veg last twice as long...so sometimes there was a little waste but with HelloFresh you only ever have a little too much of a particular ingredient, it’s upto you what you do with the bonus. You will save time shopping and have a vast variety of meals which in my opinion are great to cook and are full of flavour, I guarantee you will be impressed. I have tried to encourage some family members but I’m not sure they have taken it up but it’s their loss. Just give it a go, seriously you will not be disappointed!.Kidney_7Version: 2.24

✓ Newest updateThe newest update constantly crashes when trying to open on iphone 8... Other than that the app is okay. It would be nice to be able to opt out of certain ingredients so they aren't just chucked when they arrive. More variety for types of diets would be nice as well (e.g. low fodmap diets) The ingredients which come are always fresh and great quality..Everyname istakenVersion: 21.10.1

✓ Completely unethical business practicesI had done what I believed to have stopped and cancelled the account, but it was apparently just “paused” for the month of November with no notice that my subscription was about to renew and a box sent to me. I had an accident with my vehicle that has become a financial issue and this is why I cancelled this service, to save money. I believed I had honestly cancelled it but then I’m surprised this month with over $100 out of my account, which caused a temporary overdraft before another check was able to be deposited to my account. I am VERY unsatisfied with this, and have attempted to get my money back to no avail. The attached screenshots are from tech support on their app. They kept giving me a runaround about “pausing” my subscription or changing how often deliveries come but I kept having to ask for a cancellation. I want my money back. I have done everything on my end and cannot get my money back. They say it’s their policy to not refund? I don’t find that to be a fair business practice. You, as a business that publicly claims to use small businesses and farms for their supplies, claiming to be more fair market and ethical, and yet have a policy NOT to return a customers money when asked? I think maybe the businesses associated with you need to research a little more and see this..QuinnxoticVersion: 22.50

✓ Ok, not long termFirst, I completely dislike that I picked pork free recipes, and yet, pork or pork products (sausage) show up in my weekly choices for meals. What’s the point of having that option if you aren’t going to honor it!? Second, I started this meal plan because planning dinners plus after school activities was getting overwhelming. So it’s nice that at least twice a week, my meals are pre planned and shopped for BUT the portions are too small! My young boys have huge appetites, so I need to buy an extra pound of protein and extra veggies. No, I don’t want to buy the extras from HelloFresh because that brings me to my third point... Third, I have received protein flattened by the ginormous ice bricks that are shipped with the box. A lot of veggies are broken in transit. Most veggies are on the older side of fresh. Carrots should not bend when you are trying to peel them. Fourth, I was really hoping that HelloFresh would be a healthier option than fast food. Then I really sat down to read the ingredients. There is High Fructose Corn Syrup and Corn Syrup in their condiments. Their spice packets have “spices” as an ingredient which could be just about anything. I’ve been doing twice a week HelloFresh deliveries for about a month now. I’m probably going to deactivate my plan soon. There’s a couple more recipes that I want to try. This meal plan isn’t saving me money or time, or helping my family be healthier, like I was hoping..GenGiaGabVersion: 3.26

✓ Crashes on openingIPhone XS.Meating27Version: 21.12

✓ DO NOT USE THIS APPI had nothing but problems from start to finish smh their customers service is horrible so the response to everything is “there is nothing I can do I’m sorry.” They don’t offer you credits or your money back even when the mistake is their fault they kept trying to charge my card for different amounts after I paid for my first box smh literally right afterwards they tried to charge me $85 then 21 then 35 then my order kept getting pushed back said I had a dublicate box that’s their system generated so that’s why they changed my delivery times 3 times so my box came a week late finally got my box and it wasn’t what I asked for AT ALL I changed the food because the options that week I wasn’t going to eat and I like the other options better but come to find out the lady I talked to the second time messed up my order when fixing my delivery since it kept being pushed back then after being told that it was a mistake on their end and seeing how unsatisfied I was with my experience I wasn’t offered any money back for this order or credits for my next order of food I wasn’t going to eat 3 out if the 4 meals I was just told there’s nothing I can do. All three times I messaged customer service all three I left unsatisfied and was giving MINIMAL help then told there’s nothing I can do outside of look at your account and change a few things mind you this was my first experience with them so EVERYTHING ABOUT THIS APP IS HORRIBLE FIND A DIFFERENT ONE..BrietonjVersion: 22.16

✓ App no longer worksI noticed today (24 July 2020) that this app no longer works. Up until now I have been using it on iPad. Now it doesn’t even let me login. Error is persistent no matter how many times you uninstall it. My wife and I tried to report the issue to HelloFresh on their website and the chat support person didn’t seem to understand what we were saying. They kept asking what kind of issue we were having “with the website”. We kept repeating “not the website, the APP!”... several minutes later we gave up. Can’t fix stupid..PossumCraftVersion: 20.29

✓ Sean3875I so agree with you Sean 3875....The worst company to contact....I have messaged many times wanting a phone number as I have tried many times to cancel but haven’t had a reply..how the hell does anyone find your phone number. I seriously don’t find the meals cheap....I have used your recipes and do them for half the price...I DO NOT WANT ANYMORE PLEASE....twice I have presumed you have received my message and then get a ring to say my box has been delivered. I honestly don’t know how to get through to you and make you listen...I CANT AFFORD YOUR MEALS!!! The capt 79.The capt79Version: 21.50

✓ Too hard to cancel subscriptionTried canceling my subscription and deleting the app then a random box shows up at my door like a month after not order anything now I have emails asking to pay for food I didn’t order and can’t afford..ChuggybbyVersion: 23.48

✓ Not freshHello fresh delivered to my door even when I cancel on app, talk to customer service and best of all we are told we won’t be charged but yes as usual money deducted. Recipes are repetitive, same ingredients just served a different way 😱😱😱😱 vegetables are poor quality, well and truly past use by date. Spinach yellow, carrots soft, capsicum with mould, salad consists of hard cabbage scraps. Most recipes very bland and boring. Always cheese and coconut milk. Vegetarian meals don’t need to be boring and repetitive. We are bored, disappointed and trying desperately to cancel but it just keeps coming and no matter how many times by app or customer service it continues, each representative with a different spin on why. Reviews always have a positive response from hello fresh but behind closed doors it’s a different story. This is our second time choosing hello fresh as we were convinced there had been major changes with customer input etc etc etc no change, same old this time our bank account is paying a hefty price not to mention our patience..Same old foodVersion: 3.27.1

✓ Fresh produce? Not all the timeAs any family I plan my meals out for the week. I follow the plan of putting the stuff away in the correct place as soon as possible after delivery. I look at the use by date on the meat (especially) and on the other aspects of the meal eg salad / vegetables etc that come in the respective bags for the recipes. On a couple of occasions we have come to open the meat and it has gone past usability despite still being in date. Eg when opening a chicken packet (still in date) but it was grey and its smell was repulsive. I did complain and got £10 off the next box. However the next box the salad, whilst also still in date had gone past the point of no return to use and again another meat product in the next box wasn’t great either. I started out loving these but find now I skip weeks and weeks as I really am not that sure anymore! I keep going back to give it another shot but the last two times I have be left disappointed..AakleoVersion: 3.3

✓ App crashes since last updateSince last update, the app crashes as soon as I open it..SamSamSabSabVersion: 21.10.1

✓ So inferior to Gousto! Left in lurch on first 2 deliveries..Having been a very loyal customer with Gousto for 4 years I decided it was time to give HelloFresh a try. Such a bad move as have spent the last 2 weekends chasing deliveries. This weeks resulted in me being left in the lurch with no food. No explanation but the delivery that was expected on Saturday didn’t get delivered at all. Liaised Saturday night via chat to be told it would be delivered today Sunday. Found out this morning that my box had been returned to sender. Appalled that I have been left in the lurch again as last week my delivery went missing resulting in my son having to look around the village to track down. Have been refunded but not been offered any compensation or replacement box. Had to pay £40 for a last minute takeaway last night and now have to spend my Sunday with no food in the house and will be food shopping! Disgraceful. Not to mention the rubbish chat line where every few minutes the chat would disconnect and the next advisor would have no knowledge of who you were. Straight back to Gousto!😡😞….Ettington angelVersion: 22.40.1

✓ IngredientsI am becoming increasingly disappointed with quality of food at times but the missing items which seems to be occurring more frequently the last 4-5 months. I have not always reported it but I should not have to report it at all!! I have enjoyed most of the meals and staff are quick to rectify any issues when I have need to contact them. But, I shouldn’t have to contact your company at all! To be honest, I’m sick of it. If these issues continue to happen-missing items to be exact - I will cancel my orders and certainly not be offering free meals to anyone else, which I haven’t as yet because of these issues. I am hoping this will be taken seriously and this will no longer happen to me. Thank you.Shagga!Version: 21.34

✓ CarefulThis company charges you even if you cancel your plan. No way to be refunded. The app is made for you to put your credit card information before you can modify or cancel. I’m very mad for being charged almost 100$ even if cancelled my plan right away..Kratos_2Version: 23.32

✓ App issuesI don’t understand, why not simply give an option to cancel my phone lan altogether if I don’t need it? Why can I only skip one week individually, and that too for 4 or 5 weeks, then you restart the plan again and keep charging me money. I don’t wanna go into the app everytime and cancel it, forgetting which, I have to pay stupid money for the food that I don’t need at all? Please make the app more visible, stop eating us for money.._ency__Version: 21.20

✓ Stolen my moneyI was sent a promotion via email and when I clicked on it went through to the payment area and was looking at the order just to look at what the prices are before I clicked pay I went back off the promotion and went on with my day. The next morning I saw a charge on my card from HelloFresh. Of course I was very confused by this since I hadnt agreed to purchasing anything and definitely hadnt confirmed anything. When I tried to cancel It was conveniently past the cutoff point by 10 hours when I had only woken up to see the charge on my card and finally when I tried to reach customer service they said they cant process refunds and I would have to firm the 52$ charge and cancel next week. I DONT EVEN WANT THE BOX I WAS JUST LOOKING FFS. Such a scam of a promotion and I never even clicked pay. If I could put negative stars I would, worst experience ever..Karlhhh.Version: 23.50

✓ Malicious payment optionsAuto renewal of plan when you want to only see your options of renewal. When you look to see your choices it’s deceiving and your plan is automatically made active without confirmation or consent. To cancel a plan you have to call customer service and speak to support and go through hoops. To have them remove your automatically renewing payment information or delete your account you have to submit a formal request with costumer service and wait three to five days for someone to get back to you. I’m still waiting..4749283474849695Version: 21.40

✓ MisleadingPricing is very sketchy and they aren’t honest and upfront about pricing. They charged me for my meals and then charged me again for upgraded meals. When I checked out I thought I was paying for everything, I was not and they charged me twice. I don’t mind paying extra because I got upgraded meals but what I didn’t like was how it seemed like I was checking out and paying my total and then a few days later I got another bill. It was very sneaky how they did it and I guess it’s my fault for not realIzing what happened. Also I can’t figure out how to cancel this. I’ve been to their help center and still can’t figure out how to cancel. Now about the food. I had a total of 6 boxes come. And out of 6 3 I really enjoyed. And out of the 3 I had to replace two meats because they sent me bad food. Also instead of giving me a refund they give you a credit you can only use on your next box. Instead of sending me the food. Also my first box I didn’t get the recipe cards I sent customer service a message and they said they would send them and i still haven’t received them. It’s been several weeks now. This subscription is very disappointing and misleading. I want to know what I’m buying and exactly how much I’m spending when I hit purchase. Not to be billed again later without even knowing..Annaboo4762848Version: 21.50

✓ Awful in App failThe worst in App communication to report failed (rotting box ingredients). Can’t call, message, love chat without signing in over and over. Multiple email requests unanswered. Nice bait and switch customer automated ‘system’..BreadmantattooVersion: 21.48.1

✓ Not a good program but quality foodI tried Hello Fresh but was extremely disappointed that I wasn’t allowed to change the meal choices in my first box. I ended up with 2 meals that I couldn’t eat so I had to give them away. I thought maybe it was due to a promo rate that I wasn’t allowed to change my meals so I decided to give them one more week to try. However even when paying full price, I wasn’t given the option to change my meals. I wasn’t even notified that my meals were being prepared for shipping. Trying to chat with customer service was difficult. I was left on long pauses and if my phone went to sleep, it would cut off the chat. Extremely disappointing program. I wasn’t even allowed to cancel this next set of three meals, even though they haven’t shipped yet. I’m now having to pay $60+ for 3 meal kits and I can’t eat any of them. HelloFresh only offered a discount on an order for a different week to make up for the problems. That doesn’t change the fact that I won’t have anything to eat next week since my grocery money is going to something I can’t eat. I would give them 2 stars because the ingredients are fresh and the instructions are easy to follow to prepare the meals. The overall program is just too horrible to provide a 2nd star for.JendeeVersion: 23.18

✓ Do not be tricked by this companyI am disgusted with this company and the tricks the pull to get a payment out of you. They offer a free box to try, and then you can cancel if you don’t want to continue. I was planning on going ahead with hello fresh - the meals are good and convenient - BUT I couldn’t afford it one week, so the payment declined due to not having to funds, so they go ahead and send a box you didn’t pay for a leave you in debt. ALSO if you cancel your subscription make sure to call customer service and get them to do it because it’s wont be cancelled you have to find some sneaky button on the next page somewhere afterwards, still unsure where, but I screenshotted when I cancelled because I had a suspicion it wasn’t the last thing they would pull..VicifhkhgfnjklvVersion: 22.22

✓ CrashesNew update still crashes immediately. The app cannot launch. Please fix..EeM567Version: 21.12

✓ No delivery.I signed up and ordered my free box, I was told to wait in from 8am until 7pm, notifying me of the hour that I will get delivery. That never happened, probably because I never got my delivery, didn’t get a message until 4pm to tell me, had me waiting around all day for nothing. If only the incompetence ended there, I was told I would get credited a free box as I hadn’t even tried their product yet, but amazingly they tried to charge me for the next week and on my account it said my free box was delivered! How I am supposed to sign up and pay for the service if you can’t even commit to the first week properly. It’s unacceptable because we’re talking about a food delivery, part of someone’s diet, the company I supposed to represent an ideal, but they undermine their own value and in my eyes look like hypocrites. As long as everything runs smoothly I am sure HelloFresh is great, but as soon as there is an issue it seems like they’re incapable of fixing it. No communication so far, but they keep happily trying to take my money. Avoid using them, eventually other better run companies will come along and expose the failings of HelloFresh..Matt128811Version: 3.44

✓ Need more options and enough meals for bigger familiesI’ve been using hello fresh for a round 6 months now and I do really love the convenience of it but of late have been finding it’s the same meals on rotation. I’m also finding me veggies are coming spoiled a lot of times. I don’t have many veggies in the fridge while on hello fresh as that’s the good thing about it, you don’t need to have all the excess veggies in the fridge. But then I find it had to replace the spoiled ones. I also get annoyed that the family box only goes up to 4 meals. I have 3 children and 2 adults. We can’t even split it cause I find the means a pretty small as it is. But to add, you can’t just add one meal it needs to be double. So I could drop to 3 meals but I would then have 6..Jane. sVersion: 3.43

✓ Ok app, but service not very useful for meThe app is ok but the service is a bit pointless for me. I guess it’s ok for people that know very little about cooking. The way I see it, it just gives me a recipe and overpriced ingredients..CronusTheTitanVersion: 3.27.1

✓ App is brokenThe app has been broken for about the last month. It just crashes and never opens. I liked the convenience of the app but if I have to use the website anyways I will order from a different company that has beer food choices. HF meals are too carb-heavy, and way too much ground meat instead of whole pieces of meat in the meals..MomwhoknowsVersion: 21.12

✓ Beware they will not cancel your subscriptionHave been trying to cancel, no customer service, don’t answer phones or online chats. So done with these online companies that have no accountability. This fact alone would be a reason not to get involved with this company. I keep getting deliveries I don’t want. Basic menu is repetitive, veggies always the same carrots sweet potatoes and potatoes. Quality is so so but I suspect from China not local, the food spoils within a day. Gourmet is ok but I can buy at my supermarket the same ingredients. Missing ingredients every week. While this service may be great for affluent working parents who don’t take the time out to shop and cook for their families I can’t see it working for anyone else..Shelle777Version: 22.18

✓ Forgot ground beef. Trying to cancel is so complicatedI got my first order today and it’s missing the ground beef for the meatballs. I talk to client care and they give me a $15 credit on a full price box. Well, I see what they’re doing. Maybe I never wanted to pay full price for a box, I just wanted to use the deal. Now I can only use the credit on a full price box. Sneaky way to make me pay full price. Then I try to cancel the whole things all together and they make it impossible. Wasted a good junk of time trying to do it only to end up calling them after all. Chefs plate is way better. I gave these guys a chance and they failed. Back to chefs plate I go. Thanks for nothing..ZefsiideVersion: 21.50

✓ BUNCH OF RIP OFFSThought I would see what the fuss is about. Had a promo for family of 4 package, it was $89, then when I selected my meals it happened to just double in price to $160! I signed up thinking this was supposed to be cheap, so I cancelled my subscription and therefore my “promo” and it went up to $129! So now I’m getting charged $129 for three meals I didn’t get to pick. Don’t waste your money!.TUG-GUYVersion: 3.28

✓ Impossible to cancel subscriptionBeware of this subscription program. There is no place to cancel through the app. Even going the the Help section, the route it details to cancel DOES NOT exist. I want to cancel but cannot so now I am stuck. WHAT A SCAM.MissnginactionVersion: 23.48

✓ Love the food!The food sent in the box is very good quality! Easy to make the recipes too. So far everything we’ve made has been good. Some better than others but overall very tasty! I wish there was an option to change the sides. A lot of them come with green beans and there needs to be more variety. So if you could have it to where we could change the sides and add some more options, that’d be great! My only real issue is communication. We had snow last week and it delayed our order from Wednesday to Friday. That is out of anyone’s control as far as bad weather goes and I understand that. My problem is we never received an email or text letting us know of the delay. Checking the app showed was out for delivery and at times said delivered when it wasn’t. Very confusing and frustrating to say the least. I would expect better communication from Hello Fresh. We were left in the dark. And when I called customer service, they were of no help. The 2 people we spoke to were nice but reading from some type of a script. It was weird, they just talked in circles and really didn’t tell us anything we didn’t already know. I do think any type delay/problem needs to be communicated to the customer so we know what to expect..Sin36sVersion: 23.50

✓ Buyer beware of this companyI signed up to Hello Fresh in June. I’ve been trying to cancel my subscription since early July. The food was cheap and nasty and poor quality. I succeeded in ceasing them for about 3 weeks. Then spontaneously last week they started billing my credit card again and sending me deliveries. I’m not receiving them because I’m living in Thailand now and the address they are sending them to is in Australia. This is a really shonky company. I’ve put a stop on my credit card and my old building mgr in Australia is tossing the packages into the garbage when they arrive. There seems no end in sight. Postscript: I received an email from this company on 1 September advising it had deleted my data. Today I received an SMS to say they were delivering a package tomorrow. I have written back to say I cancelled my subscription in July. And now here I am a week later. Hello Fresh has emailed me to say my subscription is cancelled. But again on 11 / 9 they’ve notified me they are making another delivery tomorrow to my Australian address. What is their problem? Do not subscribe to this company - they don’t let you unsubscribe!!! On 16/9 I’ve received a letter of demand for payment for the 2 unauthorised deliveries they’ve made after 1 September ie the date they told me my order was cancelled and all my data had deleted from company records..Bombay55Version: 23.36.1

✓ Agent are not cancel the accountMake sure that the agent mention the cancellation and you received email cancellation, what ever they told that you will never receive the product ever. MENTION CANCEL THE ACCOUNT.Berker999Version: 23.46

✓ App won’t openRunning on the latest iOS and the app worked for 3 minutes and seemed as if it would be great. Then it just immediately closes once open. Every time. I have restarted my phone and still can’t get in, I have to use their website instead..DSP3Version: 21.12

✓ Good quality = mehI joined Hello Fresh during the pandemic and I was excited for the recipe options that they had available. Over the time I just saw the quality of the food sent becoming quite poor. Every order I had tomatoes, they were very white or had cuts in them. The carrots were soft and I couldn’t use at all. The lettuce was dirty, slimy and not edible. Meat quality was okay but expiry date was close to the day of delivery so I only had at least 3-4 days to cook everything. I had to cancel; because paying $75 a week for poor food quality is just not on, despite always saying you get a ‘free box’ or a discount it’s not worth. Sorry guys - maybe try and look at the warehouse where they are checking food quality..BiggirllabelsvintageVersion: 21.48.1

✓ Fix the bugs!App keeps crashing and won’t open since the latest update..MoosethegooseVersion: 21.10.1

✓ Hello freshThe food is good however i track and count my calories and macros and it’s hard to do as not all the recipes are on My Fitness pal and the weights of the ingredients are not in the recipes so you have to weigh it all out yourself and manually enter it which takes ages . It would be great if this was sorted as I would use Hello Fresh more in future..Gemz2611Version: 23.40

✓ App not workingAfter the last update the app hasn’t worked on my phone. after the loading page a retry button comes up and says oops, we encountered a problem. please try again later..HlfrozeVersion: 22.8

✓ New update is disappointingStruggling with the new update! It used to be so easy to use but now I have to “build plan” every time I want to check my delivery schedule or chosen meals, sometimes it won’t even take me to my current plan and asks me to purchase a new one?? Also when viewing a meal I’m unable to see full recipe, nothing happens when you click it and even if you try and open the link in browser nothing loads! Why have you changed it, it was fine before! Please fix these issues as it’s very hard to keep on top of meal plans and I’m considering cancelling until this is fixed to avoid any wrong charges or incorrect meals being delivered..C.miller.42Version: 21.14

✓ GarbageHorrible experience with this company and the app. Despite the order being successfully processed and the order status showing delivered, no food arrived. After several tries to contact the company using the in app chat (that crashed/froze twice during the process), I was told that my order was cancelled with no explanation on why I didn’t get an email notifying me of this and why the status of order showed as delivered. I asked the agent if I could speak to a supervisor and I was told I would be contacted in 3-4 business days, but I did not receive a call back. The money for the undelivered order was refunded in the end, but it was the worst customer experience I’ve had with any company and/or app. I would recommend not wasting your time with either..AstroboycndVersion: 21.6

✓ Tracking is Seriously LackingThere isn’t any accuracy with regard to the delivery status depicted within the app. There also isn’t any kind of reliable estimate. Given the delivery fee, this is unacceptable. There is no pattern to the delivery. Sometimes it’s the day before, sometimes it’s at 7am, sometimes it’s 11pm, sometimes it’s late the next day. My latest order has been listed as “delivered” since yesterday but the box never came. The estimated date of delivery changed by an entire day without any notification. It’s been in transit for 36 hours? We have our box delivered on Sunday so that we can use it the next day and because of the late delivery Monday we have had to make new dinner plans which is the entire point for us ordering this in the first place. Food quality wise: we have stopped ordering recipes with carrots since they are never fresh. We also stopped using all of the pre-made sauces like the bulgogi sauce, red pepper crema, demi-glace, etc. and anything using jam due to their sugar content. Love the little bottles of vinegar or oil. The quality of the shrimp and scallops are absolutely perfect. I have been consistently happy with the quality of the proteins. The quality of the spices and dairy products have also always been great. However, spice blends with cornstarch should really be clearly advertised as such..CherrycerealterrificVersion: 20.38

✓ Crashes all the timeHow can we order or look at menus when it keeps crashing when you try to open it?.Mocha6454Version: 21.10.1

✓ UnreliableThe first box I ordered was supposed to be here on Friday 7/24. It just arrived today Tuesday 7/28. All the food was spoiled. I contacted the company several times which is not an easy process. Hold times for calling them are over 40 minutes. I hung up after that. Reached out to them through chat which also has a very long hold time because while you’re waiting it says connection lost every a couple of minutes. I wasn’t able to track the box after Friday. It showed it had been scanned in Kentucky and that was the last update. Chat support on Saturday assured me the box would be here Monday and everything would still be fresh. It was not delivered until today and everything in the box was room temperature. I cancelled the service Monday evening after waiting for close to an hour to chat with someone AGAIN. At that point I knew this service was not reliable and I wasn’t willing to wait indefinitely for the box to actually be delivered (to see if it was edible) and then have to go through the process of contacting the company again. Hello fresh was such a let down. It’s not convenient when I put out $200 of my grocery budget and then do all my dinner planning and grocery shopping excepting those meals to be here on a particular day and then they show up warm 4 days late. Oh and it’ll be 3 to 5 business days before you can get your money refunded. Didn’t take you 3-5 days to take my money..AllWyscVersion: 20.29

✓ App could use an upgrade…I am still a fairly new HF user, and I haven’t had a “bad” experience-yet. I have noticed that the app is not very user friendly. They give you “rewards” but the is no dedicated section or tab to click on to view them. When you finally find where to view them you just get the option to “learn more” or “activate rewards.” You cannot actually view them or definitively add them to a box. Mine are already activated but they do not automatically sync to the next box, or any box for that matter. I had a free vanilla cheesecake to add to an order but every week I try to use it, they don’t even offer it as a dessert! If you try to review your discounts or rewards while selecting your meals, good luck. You have to back alllll the way out and “discard” any changes instead of just being able to add the reward in the same spot you choose your meals. I feel the the “rewards” are a total scam and I have yet to actually redeem one. Once my 15 free meal discount is up, I will probably cancel the service as it will be too expensive to be justified. I only order 4 meals a week, with a free breakfast add on (which is really just a snack, not a meal) and it is just under $100. Once the discount is up it will be well over that. I know the convenience of it being delivered adds value but the portions are too small to consider this a deal over regular grocery shopping..AlliefgjlVersion: 23.40

✓ Still crashesPrevious update made the menu page stop working (app crashes).... no change with this update... still crashing.MattjigginsVersion: 21.12

✓ DisappointingMy wife did Wife did 3 meals for two pools for 3 weeks . One week a recipe card was missing and one meal kit/bag was split when placed into the box it was shipped in as there was no damage by courier to box . When my wife’s promotion ran out she quite obviously didn’t want to renew . I thought I would give the serivce the benefit of the doubt and this time ordered 4 meals for 3 people over 3 weeks . Week one was fine with a full order that wasn’t damaged with all 4 recipe cards. However ….. week 2 was missing 2 recipe cards and week 3 (which turned up today ) was again missing 2 recipe cards (I was given the same recipe card 3x!) and 2 of the 4 meal kits were packaged split and damaged , one of which even leaking inside the cardboard box it was delivered in . Again there was no damage to box from courier so I assume it was clearly packed carelessly. Over all 1 star . Very disappointed and I won’t be using Hello fresh again and neither will my wife . Decent app however seemingly impossible to pull up or reques missing recipe cards ..We88oVersion: 22.10

✓ Impossible to contactI received a box for 2 people after canceling my subscription before the cutoff day but was never charged jump forward 2 weeks they have charged me for my cancelled order but charged me for 4 people. After attempting to find a phone number for half an hour and being sent in circles by their manipulative “contact us” link which just sends you to their FAQ. Incredibly disappointed that they won’t even make a contact number available to me to get my charge altered to the 2 person meal box. Do not recommend they are deceptive and manipulative as soon as you attempt to cancel a subscription or dispute a charge..Sean3875Version: 21.24

✓ App purposely designed so you can’t unsubscribeI don’t usually post reviews but this app actually costs me money and is designed in a way where you have to go jump through hoops to unsubscribe. I did enjoy the service initially but it’s a really bad user experience when you can’t afford to keep up the subscription. You’re redirected to the website which prompts you for your login. The reset password option is a dead link that opens in the app and has no reset password page. I’m now stuck in a loop where I have to open the app every 3 weeks to skip the next delivery and if I miss that week, even on the lowest option, it’s cost me $75. Why is the reactivate subscription so easy but not the deactivate..BlaqmoonVersion: 21.50

✓ Poor app, poor service, poor communication, contents leaking or broken.This App is ridiculous to manage. I've had numerous issues, skip weeks and still receiving the food I have no space for, I keep changing the plan from 5 meals to 3 but has no affect. They leave my box in my front garden completely exposed and the contents are always leaking and broken. Oh and once the delivery driver left my parcel in my bin. As a result of my complaints I was offered some credit for future boxes (which have not come off the price anyway - boxes I weren't even expecting). Told to give my unused hello fresh boxes to friends to advertise for them... I feel like I'm just being bombarded with food that I keep trying to skip or reduce but the app will do it's own thing anyway. My advice is take the recipes and buy the food fresh you'll save a lot of money. There are never any agents available to chat & communication is very slow - they're superficially pleasant and do not deal with issues at hand. Food isn't bad but you can get decent recipes anywhere right. I actually deactivated my account and it still took £50 from me after I insisted in an email that I do not want another box this month as it's a waste, in addition to skipping 3 weeks on my calendar - it's coming anyway. The concept is great but managed terribly. Infuriating is all I can say..Usually_post_good_reviews 🦄Version: 2.23

✓ Chicken quesadilla recipe, pita lit on actual fire!I really like hello fresh. I’m just disappointed in the way they handled my concern. I reported that I followed the recipe to a T, I always do. I put the quesadilla in the oven, not even 2 minutes when I noticed the oven smoking. I opened the oven and the pitas were on fire. We didn’t know what to do that my bf grabbed the baking sheet to take it out of the oven and burned his hand. I reported this through chat, hoping for something- anything. But the agent just said “I’m so sorry about that”. Only when prompting the agent to report this issue to higher ups did the agent say, I already reported it. Only when I was showing my frustration that he/she didn’t seem to care did he/she give me a $10credit. Which honestly, the gauze & ointment cost more than that. I wasn’t really looking for any credit/money, I just wanted them to take the concern seriously- but I am disappointed with the way they handled it. The agent told me that we are in a pandemic and they are doing their best. Which I felt was very sarcastic because yes, I’m in NY, the thick of it all, I am well aware that is why I’m not going out and ordering from hello fresh. We were worried the burns were gonna get infected, we didn’t want to go to ER because of covid. We couldn’t simply buy bandage and supplies because of covid. Just sharing this so maybe this reaches more than just the ears of the agent..Michac1221Version: 3.38

✓ ScamHello fresh called me after I cancelled my service to offer me a discount for future orders. The lady lied to me, telling me that she was just going to send me a coupon that I could possibly used if I wanted to. I never agree to be signed back up. Few weeks later I see that I was billed without my consent by hello fresh! They took me 50$ for a box I never wanted in the first place. I immediately called the contact center to understand what was going. The man was particulary rude on the phone, telling me that it was bassicaly my problem because I agreed to receive the coupon and that they couldn’t do anything about it. So now, I have -50$ in my bank account and a box full of food that makes me want to throw up..Lisamtl973Version: 21.36

✓ Bad app and poor first experienceWe made a mistake with our first order and it’s proven impossible to fix. There’s no way in the app to amend your first box - as in change the box type or number of people it’s for. We accidentally chose a 5 person box and there’s only two of us. A disturbingly easy mistake to make. I found it almost impossible to contact support, with the app redirecting me to a broken website with a webform that can’t be submitted, but eventually I found a phone number and got in touch with a person on a horrendously poor line - I could barely make out the speech over the distortion. I was put through a ridiculous number of questions before I was allowed to actually describe why I was calling. anyway, I was assured that my subscription was cancelled and I would receive a refund, but having received the cancellation confirmation, it says I will still be receiving our first box - for 5 people when there’s two of us. My experience so far has been awful and I cannot recommend hello fresh at all. My fiancée used them in the past and tells me that items would arrive with battered packaging with the contents of fragile spice pots etc spilled out everywhere. I was only tempted to join by a 50% off offer but it’s so easy for it to go wrong and so difficult to fix things that I wish I hadn’t bothered..Christopher StottVersion: 3.40

✓ Always crashingFor the past three weeks the app crash.PldubeVersion: 21.12

✓ Scam. Major scam.I have been a customer of hello fresh for over a year- and while this company seems great they are scam artists at their finest. I was given a hello fresh gift card of $60, purchased (with receipt) at target. They won’t take it. Never took it. I ordered anyway since it was conviennent. No issues for a while, until about a month ago. My box i paid $73 for never got delivered. So my account was credited rather than refunded. I was told it would apply to the next box- it didn’t. They charged me another $73 which caused my account to overdraft (I budgeted for the credit to cover my meals for the week). I called and had them cancel that box and refund since they were suppose to use the credit. I have not been refunded yet (almost two weeks) and i was assured by the rep. That the credit would apply to the next box. Fine, I’ll try again. Checked my bank account, i was charged AGAIN and my credit (which is MY money, not a gift from them) has not been used because a “discount was applied”. What discount? i didn’t activate any. I budgeted again for my credit (MY MONEY) to pay for my meals. So now, I am out $200+ with no food deliveries and absolutely no support from customer service. Check other reviews, you’ll find im not the only one with these issues. This business is worth reporting to the BBB..Ransomgirl6Version: 21.44

✓ Very Disappointing.Started off good. But as time went on problems kept occurring. From missing ingredients, to the wrong recipe, to out of date chicken! The food often runs out before the five days so you are limited in what you can eat and when. For example the chicken might go out on the third day meaning if you wanted it at the end of the week you’re screwed. I also find the menu items very repetitive; they seem to be obsessed with pasta and potato. It’s also a bit of a con, the price they say you’re going to pay each week is only for the menu they choose for you, which nine times out of ten isn’t what you’d want. All the nicer meals you have to pay extra. I was expecting to be paying around £38 a week but when I actually selected the meals I’d want it turns out to be £50+ week. They only ever give credit and never any money back when they mess up, so currently my account is in the plus but I don’t think I’ll be ordering any more. And good luck contacting customer services..Daz664Version: 21.16

✓ Tasty meals but..We don’t eat red meat so order a lot of chicken. The quality has deteriorated. Often get 1 chicken breast and a few scraggly pieces of flesh as a second breast… how does that work for a recipe calling for 2 breast to be stuffed or hassle backed. Gave it time to be just a one off but it’s not. Week after week. Hello fresh do not respond to feed back or make amends. A bit over it now so moving on..Floydsyd1Version: 22.6

✓ The more you order the worse it getsI loved it at the start. Everything was fresh and delicious, then the more you order the quality deteriorated. The chicken would smell on delivery so by the day you had to use it, it would be off. The barramundi went black within seconds of opening the seals bag as they couldn’t supply prawns. The veggies limp even the garlic was unusable. They ask for a review but no one ever replies so why would anything improve. If you enjoy chicken and mince twice a week with spinach and pear salads then you should love it but how much crumb can one eat every week ??? If your wondering how long it stayed outside? Second - as I made sure I was home and the house alarm would tell me when someone was at my door..GalexopoVersion: 20.41.2

✓ They Are Ignoring MeI went onto the app and paused my account for as far into the future as I was allowed. They still delivered a meal and deducted the cost from my account. I thought maybe I didn’t pause it within the specified time so I let it go. They delivered another meal less than a week later and deducted more money from my account! I went to the app to cancel. On the app, I read that cancellations can only be made on the website. When I went to the website, it automatically opened the app which doesn’t allow cancellations! I deleted the app and then I went back to the website and was able to cancel the service. I received a message that my subscription has been canceled, and I took a screenshot. They still delivered two more meals on two separate occasions and deducted money from my account! Are they really this ignorant or is this their way to make additional profit? I will have to find time during my busy workday to get on the phone and sit on hold and wait my turn among all their frustrated former customers to straighten them out; but it should not be this hard to cancel! I have not had this problem with other meal delivery companies. Perhaps I will report their dishonest business practices to BBB. I do not trust HelloFresh. I do not recommend them. No! Be cautious of them: once they get ahold of you, they will hold on tighter than a python! 🐍 I warn you: do not give them access to your money!.Mee54Version: 21.18

✓ Should I cancel?I have been getting the hellofresh boxes since January of 2019 and I had no issues until now. I read lots of reviews where people were completely missing their boxes and I honestly thought that was crazy and a lie. But I was suppose to receive my box on Tuesday, the shipping was changed to Wednesday which is okay, I can wait a day late. The tracking said “in transit” for a whole 24 hours. I called hellofresh customer service where the man told me that I should wait until 8pm on Wednesday and if my box is still not at my door I should call back Thursday morning (not helpful). So i waited until 6pm on Wednesday and called FedEx to see if my box was in their possession. FedEx then tells me the shipper still has me box and they never received it. I then called hellofresh customer service again to tell them what FedEx told me. The lady said she will fill a report and either give me a free box or just refunded me for the missing box but she can’t do both. I then get transferred to a supervisor, he was very rude and basically told me it’s not their fault and they can’t do much. I am getting my 47$ refund but NO box, NO credit or discount on any other boxes. The customer service is very unhelpful and I am unhappy with the whole experience. Looking into new services and waiting for my refund then canceling. THANKS FOR NOTHING HELLOFRESH!.Kalc24Version: 3.12

✓ Automatic payments…..They don’t bother to tell you if your payment for a box hasn’t gone through until you have a stacked amount of over $300 that you then owe to them!! I’m very annoyed with this as here I was thinking my payments were going through as my boxes kept arriving when in fact they weren’t and they don’t bother to tell you so until you owe hundreds for the boxes!!!!!! I’m a student and can afford to pay $450ish in bills back so easily so I’m very very annoyed with this company and will never use it again. You should not be sending boxes out for unpaid weeks expecting them to then pay a bulk load later without warning it’s DISGUSTING. What a joke of a system..S4mmi1Version: 21.42

✓ Okay most of the time but bad Quality controlMost of the time it’s been good but often (like every two weeks) we will received meals with missing ingredients and it’s definitely bad quality control. Very disappointing..TechballVersion: 21.4

✓ First few weeks started well...Really enjoyed Hello Fresh for the first few weeks until we started missing items in our box weekly. Then we were given the wrong meat for dishes and then we received gone off veg. We also paid extra for Sunday delivery, the first few weeks we received text messages to say the box was outside, then they stopped. Last weekend we experienced severe storms, by the time we had realised our box was outside it was absolutely soaked through and fell apart as we carried it in. They didn't even bother ringing our buzzer. Tried to complain but to date have received no response. Perhaps it's just the distribution centre in our area but disappointing when we have been loyal customers for a while now..Lottie doVersion: 2.28.1

✓ Latest updateLatest update DOES NOT work. Crashes every time it’s opened. Tried everything so now is absolutely useless. Last time something wasn’t working in the app I was directed to use the website (by customer service) because “it’s more reliable”. The app option is the reason I chose this service over competitors. Before it was unreliable and inconvenient... now it doesn’t work. Opting out of HelloFresh until resolved, perhaps permanently..What nn is avail.?Version: 21.10

✓ Socially irresponsibleMy first order was due today. Mid afternoon I got a stock email saying it was cancelled and here’s a small credit. I don’t believe they didn’t know sooner than mid-way through delivery day. If they’d given me more notice I could have compensated. Now, I have to go for an extra, unnecessary, food shop contrary to all advice about not going out and risking others. Socially irresponsible approach. I can understand them not having staff to take calls at the moment but have been shocked at how difficult they make it for you to find ways to contact them even in non-covid times. If you’re going for that approach you’d better have an up to date website and App to compensate - but they don’t. The website says everything’s fine. The App shows a box has been delivered. What’s the point of a food delivery if they tell you three hours before dinner that your four day food order (that you’ve shopped around, on the assumption it’ll arrive) is cancelled. What’s the point of the App and the Website when they don’t match reality? If they can’t cope with the volumes they shouldn’t be taking on new customers. I’d have much rather been turned away as I could have planned accordingly. They’re not acquitting themselves well in the current circumstances. My advice is only use them if you’re desperate and have food in the freezer in case they let you down last minute..CCCCMRTBVersion: 3.37.1

✓ DisappointmentsEssentially, we do love Hello Fresh and mindful of the pressures of Covid - I have given ‘slack’ on moaning! But as a comment - when we started with ‘Hello Fresh’ it was pretty faultless. Recently, we have had a spate of ingredients missing. Initially HF would inform us if they couldn’t get an ingredient item - so I at least had time to go out and get it. Not now! Last week no carrot in Prince Harry recipe, the week before such a small carrot for two people it virtually went unnoticed in the recipe. The week before that a rotten onion (totally unusable!) and before that - no star annis. Apart from losing the will (not - to complain) but rather to point out the shortfall; I also find it very difficult to find where I can get in touch with HF to alert them. I have found it in the past - but more by chance; I find it very difficult to just ‘get in touch’ with them. Eg: I can’t find it in the icons at the bottom of my weekly order page. Additionally, when we started, we were regularly offered duck and fish as a regular menu choice. Now, they appear a lot less frequently, and when they do - they always have a +payment attached. A little disappointing..Toyota Mark 11Version: 21.2.1

✓ Long time customerI’ve been no using Hello Fresh for years and find the meals tasty and simple to make. I do however find sometimes some of the vegetables aren’t very fresh. Limp carrots, celery ect. I also find the sizes of the vegetables vary hugely. Sometimes I’ll get two decent sized potatoes for two people sometimes I’ll get one the size of my palm for two people. More consistency would be great. I am really enjoying the new recipe additions recently 👍.JMacaulayVersion: 22.44

✓ App crashingApp will not work. Crashes every time I open it. No update available, have restarted and updated my phone..Lindsi91Version: 21.10.1

✓ Don’t download they steal your moneyI got gifted a week of the meals these were pretty good and thought was worth the money but the next week I looked at my bank details and saw another week payed for. Without any indication to the company they charged me for another week. I called up and they said there was nothing they could do. I couldn’t even select meals for that week. I am now left robbed of 160 dollars with food I didn’t want. Please be aware of this for the future..James836483Version: 3.24

✓ Food is repetitive and service is badI have been using HelloFresh for several months and at first the recipes were quite nice but after 3-4 boxes the recipes are very repetitive and it’s the same always and if you choose something different then it costs a lot more than usual. Its better to buy it yourself as it’s cheaper and you get a lot more as a daily basis. But the real problems started with the delivery of boxes. They kept the boxes in random places in the building and it makes it harder to get it . I found my boxes in open conditions too because of that and also pretty banged up. Once I didn’t receive my box and I couldn’t report it so I blocked all payments and cancelled the subscription but they keep req payments and now I get emails from other credit agencies to pay for something I didn’t get and hello fresh is not helpful at all when asked about it . They just asked me to settle the payment. That’s all they said . When I asked for proof of delivery they just say we have the delivery no. And our system shows it’s done etc. So overall, wouldn’t recommend. Sooner or later you face problems and they put it all on you..Jay19549Version: 23.40

✓ Bad Experience Before Ever Getting FoodDisclaimer: More a review of Hello Fresh than just the app itself. I decided to cancel before my first meal after realizing managing deliveries felt like it might end up being a hassle for me (not their fault). But when I went to try to go to my account settings to cancel it just kept reloading the same page, not letting me go there. Being I made the order on my Apple ID and Apple Pay, switching to another device to try and cancel there would be a hassle so I used their chat function to chat with someone. I specifically stated that I did not wish to receive any offers to stay and wanted to cancel immediately, my first delivery and my account. I instead speak another 20-30 minutes having those requested ignored, wasting my time. I understand the help people are likely trained to sell things and make offers but when I presumptively state not to do that, that’s just going against my wishes. So I don’t think Hello Fresh as a whole is had, I imagine it could be great for those whose lifestyle it complements. So I don’t want to dismiss them completely but the glitches I experienced trying access my setting to cancel and the bad/slow support was enough for me to want to share my experience.A Matt CustomerVersion: 22.18

✓ GlitchesWhilst this app is better than no app at all it is very frustrating that the ‘edit delivery’ option so often don’t work. If I need to skip a week I press the button, give a reason and try to save changes but nothing happens. Or sometimes I want to ‘unskip’ a week and I hit the sand problems of no changes happening. But then I can come back to the app a day or so later to find some of the changes zi tried to make have actually happened but others have not! Please fix these glitches?.SalstavpVersion: 22.44

✓ Turning off analytics tracking crashes the appThis is a big bug where you’re forced to keep tracking on at all times..00demah00Version: 21.12

✓ Recent poor quality and small portionsWe have been doing hello fresh for awhile now. Recently the vegetables have been very small and poor quality. I know verges are expensive at the moment but this is quite extreme. I have taken some photos and would be happy to share. Also agreeable to talking to a rep. We enjoy the convenience for 3 nights. But time for a change if things don’t improve..GinnyhillVersion: 23.24

✓ Don’t know the apl but the serviceIs overpriced and predatory in its setup. It asks your payment info before it shows you the possible meals, and the language isn’t clear regarding if you are being charged right then or only after your pick your meals. Even after I finished creating my account I got no prompt saying I’d been charged. Only when I went to cancel the account literally seconds later, did I get a notice saying I’d already been charged for the first week. I didn’t even pick the meals! This is predatory bordering on scam behavior, and I think I will be reporting to the bbb.Al MarencoVersion: 21.48.1

✓ Want to overpay for rotten food?Literally every week I was using this service something was wrong with the food I got. Would go bad way too quick. It was overpriced even if it wasn’t bad..TurtleneckedsteveVersion: 21.48.1

✓ APP CRASHING FOR WEEKS!!!!!So ANNOYING. FIX IT!!!! All those resources for what?.KillygirlVersion: 21.12

HelloFresh: Meal Kit Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HelloFresh: Meal Kit Delivery.