MySOS App Negative ReviewsAllm Inc.

MySOS Negative Reviews

1.4
1.46746 star

Total 73 Negative Reviews

MySOS App Complaints & User Negative Comments 2024

MySOS app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using MySOS? Can you share your negative thoughts about mysos?

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MySOS for Negative User Reviews

UnbelievableRubbish. Japan needs revolution to fix their ITindustry.Version: 3.2.4

Not trying to rude but it’s the worstAlright this app is the worst I SWEAR TO GOD Update: I finally deleted the app(after like 2 weeks of my last rating) Also, it bugs a LOT. I don’t really liked the automatic video call, should have added a message thing so people can see what time they are gonna get a call.Version: 3.1.9

Zero starThis won't help your lives at all just annoy you. I would suggest Japanese people to review how much your tax has been waisted. Domestic situation is getting worse but less care even if people got positive. Japanese government still believe varients flew with Travelers but who have confirmed?.Version: 3.0.14

Does not workI couldn’t get it to work. In Okinawa, I couldn’t even find the KDDI network as required by the service. Maybe it works elsewhere in Japan but I don’t know..Version: 3.1.10

Redo the appI arrived in Tokyo a couple of weeks ago and found the COVID vetting arrival process cumbersome so I thought I would install this app before my next visit next week. After tying to get it to work, I’ll take my chances with the cumbersome arrival process again as it will take me less time than trying to get the app to work. It is 2022. There’s no reason to have a retro app that works like something kludgy developed at the dawn of the internet/turn of the century. Please hire some of the recently laid off tech workers to do an overhaul of the app..Version: 3.2.10

Just terrible in every wayThis can’t be Japanese made….Version: 3.2.4

What’s it for?If I am Sick then I will See a doctor This app bombards the user with phone calls and endless urgings to report a location. It is a type of surveillance which I find too authoritarian. In Japan it is used invasively…..Version: 3.2.0

Last day of quarantine and app has stopped workingI have had several issues with this app but as today is the day I will need it, I’m surprised that when I tried to click to report my location, the app froze completely. I tried to restart my iPhone, but it doesn’t help. Very annoying!.Version: 3.0.17

This app is completely different from what they saidI can't find any thing related to the introduction I received from JAL. Always respond network error although I change my network 5 times..Version: 3.1.6

RubbishNothing better demonstrates how far behind Japan has fallen in the tech industry than this this bug-ridden, useless, frustrating excuse for an app. The fact they probably spent millions developing it makes it all the worse..Version: 3.2.3

Completely stopped workingI am staying home and quarantining as I have been instructed. The app was working correctly for the first few days but suddenly it doesn’t work at all. I can’t check in and when my husband (who is also in quarantine with me) received a call a few minutes ago, the app immediately terminated. I am doing my part to observe the quarantine, but I worry that this malfunctioning app is going to cause problems for me..Version: 3.0.17

Terrible and super buggyI can’t always hear the calls for some reason, and whenever I answer they can’t hear me. Whenever this happens, I don’t even have the option to recall or anything which makes it even worse. There’s been countless times I’ve answered and the person isn’t able to hear me, which makes it just seem like I’m ignoring the call. Furthermore, I’ve recently been getting called at 9:00 AM. I’m sleeping and it’s terrible when I have to turn my camera on and answer the questions (that they can find the answers to on the sheets I filled out at the airport) right when I wake up. It’s such a terrible start to the day and you can’t always sleep in..Version: 3.0.13

Useless and convolutedFrustrating and poorly developed.Version: 3.2.4

Pre-registrationPreparing for my trip from the US to the Philippines. Difficult to pass the pre-questionnaire section regarding lodging. I am just passing through and there is no way to indicate it. Hopefully, this hiccup will not keep me from passing through to the Philippines..Version: 3.1.5

Terrible appChecked in quarantine hotel with the app. When reporting my location being in that hotel, app telling me that I was not at designated quarantine location, breaking the rule, and should go back immediately. Since then, couple of times when robocalled to check on my location, not connecting. And there is no contact number or mail or any other way to contact anyone about it. Dreadful.Version: 3.0.17

Rage tossWorst piece of garbage software that doesn’t work. Can’t get past the registration this time and therefore can’t do anything else. This is the second time I’ve had to use this spyware crap for a Japan trip, the first time five months ago, and nothing has gotten any better. Everyone responsible for forcing this junk on the traveling community should be immediately fired for complete incompetence..Version: 3.2.0

If I could rate 0, I wouldWhile I don’t object to the border controls, this app is the most frustrating part of my process. I downloaded it in advance of my trip, and it is impossible to use. It opens, I hit one button, and the app shuts itself down. You would think with all the time and money supposedly being spent on this, and Japan’s claim of “hospitality” they would try to make an app that was even vaguely user-friendly. Apparently not..Version: 3.1.6

Amazing App!Had a pleasant time not being able to step away from my phone or listen to music/TV for 14 days. Due to jet lag, for the first week I had to have my phone stuck to my ear while napping. The App itself is good but I think they need to improve the notifications to occur more than just once and change it from a short ding to something more noticeable. Fortunately I only missed a couple but I can understand individuals struggling to hear the notifications..Version: 3.0.19

Most annoying appThis is THE most annoying app I’ve come across. If I didn’t have to have this I would immediately delete it. Pls note this app don’t accept pdf. If your vaccine certificate is pdf you need to convert it to jpg..Version: 3.1.6

They need better QA peopleThe app is just horrendous from a mobile app perspective. It has too many gaps in logic and state flow it’s adding a layer of unnecessary confusion. Pay IT people in Japan better and hire quality talent. It’s clear the dev working on this isn’t top talent..Version: 3.1.7

How do you initiate a new trip to Japan if it doesn’t prompt confirmation of use?For past trips, I had to delete and re-download the app and wait for it to ask to confirm purpose of use. Is there a way to initiate a new trip within the app? The app is not intuitive….Version: 3.2.10

Terrible appWhether it is the confusing and often non-functional interface, the obscure instructions or the glacially slow performance, this app is flat out awful. If this is the best that Japan can come up with to “expedite” entry into Japan they really need to rethink what they are doing. Saving fifteen minutes at the airport at the expense of hours of tinkering and swearing to get the the app to do something, even anything, is just not worth it..Version: 3.2.6

Just terribleBureaucracy gone mad. Leave hours to complete it. Before you start: Ensure your operating system is the latest version. Gather your: 3 Covid certificates. Passport. Take photo of your passport precisely as instructions state. Flight details Address, post code, chome of where you are staying. That’s it..Version: 3.2.6

Most awful appJust AWFUL.Version: 3.2.6

Does Not WorkWe are having some terrible bug issues with this app. It doesn’t work at all. We can’t interact with the screen or receive many of the phone calls. And whoever gave that 5 star review: This app isn’t ONLY for foreigners, nor would anyone have reason to download it outside of Japan. Also notice that Japanese people are saying that same thing..Version: 3.0.17

App coming from 2010I had to use this app to preregister for fast track program. The app’s UI is terrible and very confusing. Colors, prompts, text highlighting, every part of the UI is time travelled from 2010. I ended up googling a manual online how to use this app. Seriously the UI and navigation system is so bad that you need a manual. Don’t provide us a manual, just improve the UI! The funny thing is the manual says delete the app and reinstall if you screw up some of the options in the set up screen. The app is terribly integrated that you have to go back and forth between the app and safari to finish the preregistration. After filling in the questionnaires it does not automatically reopen the app and you might lose what you just entered so you need to manually open the app to properly navigate the data! No one will be excited to travel to Japan after having awful experience with this app as it could be representation of what you encounter in Japan..Version: 3.1.10

Annoying appUnusable app. I don't even want to give one star...Version: 3.2.4

Worst Govt AppPls abandon this app. Wastes everyone’s time and very buggy. It is just a glorified web form pretending to be an app. Apple should not have let this app to be on the App Store. Looking forward to Japan opening up and ditching this horrible app..Version: 3.2.4

So far somewhat buggy.In addition to this notifications don’t reliably push to Apple Watch.Version: 3.0.19

Absolutely terrible and invasiveCall and ping you incessantly and randomly while you sleep or work? Threaten you with deportation if you don’t pick up while you’re on the toilet? Buggy and intrusive app that has you under constant surveillance? Check check check.Version: 3.0.20

Terrible design and poor user experience.Terrible implementation of basic functionality. Poor user interface design. Cannot restart upload process after hitting skip icon accidentally..Version: 3.2.6

GarbageAbsolute garbage. Doesn't do its job and had to download several times..Version: 3.1.5

TerribleI’m left dazed and confused by MySOS. I’m honestly disappointed and frustrated by the time I’ve spent trying to figure things out. I don’t see that any of my information flowed over from the Japanese visiting webpage, and I’m really not sure what this app is for. I downloaded it as instructed before traveling to Tokyo and I’m just crossing my fingers that I can get through the entry processes. One thing is for sure, this app is of no use..Version: 3.2.9

No goodLast few times they called, i answered but they cut off right after i press button. I WAS IN MY ROOM. this app does nothing but give big stress to kikokusha. very buggy and unreliable..Version: 3.0.13

The government is tracking youThe government uses this app to track you..Version: 3.0.26

民主主義の国であってはならないアプリコロナ下、何度も日本に戻ってきましたが、これは初めて。Gpsで居場所をトラッキング、しかもビデオを録画しないといけない。これを外国人にしたら大変な反感をかいますよ。税金の無駄遣いです。すぐに無くしたほうがいい。.Version: 3.1.1

Error for children under 12CDC policy states that children under 12 only require the first two doses. There is no 3rd booster shot availability for them but the app does not distinguish the difference. You cannot it submit a valid Covid vaccine report due to the forced requirement for a booster..Version: 3.1.7

Uploading issueIt keeps buffering while I uploaded my certificate..Version: 3.1.10

Randomly crashes and freezesApp freezes so one cannot respond to the quarantine requirements, which is stressful. One star..Version: 3.0.17

No Alert sound for incoming contactOnly light flashes so if not facing device unaware of contact attempt. Not good to miss contact!.Version: 3.0.13

Excuse meTwo days ago I started my quarantine! Accidentally I tapped”im here” before arriving to my quarantine hotel destination (I didn’t know how to use it). And even tho it was 2 days ago, on my app it still says “todays location ... and then not my location... I’m really worried that there will be a problem... please fix it... I apoligize.Version: 3.1.4

Absolute crock of pooAbsolute crock of poo.Version: 3.2.4

Garbage appDoesn’t work efficiently and is more of a stressful than helpful app. Calls come at random unreliable times, sometimes too early in the morning and others too late at night. Can’t take a bath or listen to music too loud, you might miss their call. They also call me and video chat me several times in a day sometimes. It should only be once a day. Needs work and it’s a bad idea..Version: 3.0.14

Worst thing everI thought myGov Australia was clunky & hard work till I had to use this!.Version: 3.2.6

PDFPDFがアップロードできなくてJPGに、、 他国のではできたので、私の携帯の問題ではないと思う.Version: 3.1.6

TerribleInconvenient and confusing. Makes everything more difficult than necessary..Version: 3.1.10

I missed “ I’m here” notificationsI had my phone always in the room I was at but yet, I missed notification for “I'm here”. It was too late by the time I click. My volume is normal, I didn’t mute anything. Well, I didn’t get in trouble so I’m ok with that. I was stressed for missing notification when I was right there and got very worried for the trouble I was going to get in. Thank you for the uneasy 14 days quarantine..Version: 3.0.26

Doesn’t work well for young kidsUnfortunately even though my little boy is too young to require a vaccination or PCR test, and we are both vaccinated and from a blue country, the app doesn’t recognize that and continues to mark him (and by extension me) as yellow group in need of enhanced screening. Not ideal for parents with young kids to potentially get stuck in hours longer lines even though our kids aren’t supposed to need to be!.Version: 3.2.4

Pretty bad specificationThe app does not even work properly if you download it directly from the App Store. You have to download it from the link to use the covid related options. Moreover, all of the registration processes will be done in the web browser. I do not understand the point of downloading the app..Version: 3.1.9

The very first screen to upload informations are not thereHi, could you tell us why we don’t have the very first screen where you upload all the necessary documents. On the screen of our phone, it only let you start with “where you are” and “your health condition” “quarantine place” screen. Thanks.Version: 3.1.5

Age settingMy daughter’s phone has parental control settings. She is 15, so she cannot install apps rated 17+. I find it very ridiculous that every child age 12 and up must install the app on their device, yet the app is rated 17+. Thanks to this weird system, my daughter was unable to install the app and it caused much more frustration than it should’ve initially. Please lower the app age recommendation should you require that all children above 12 install this app..Version: 3.2.0

Step carefully traveller…You’ve entered a dark forest of endless forms and poorly worded questions. In the distance, wolves….Version: 3.2.6

Your crappy app!I Travle all around the world! You would think a country with some of the best computer technology in the world could actually have an app that would be one of the best ! But instead one of the worst! Oh by the way the deadly version of Covid has long been over ! Get over yourself!.Version: 3.2.3

Can’t even open it to get started. Totally useless.Horrible misuse of trying to make something work. Doesn’t even function on a new iPhone 13!.Version: 3.1.7

Useless appThe registration process doesn’t work when you’ve used it more than once. So when you arrive to the airport the 2nd time you’re gonna have to forego the fast route..Version: 3.2.12

Poor serviceOn the third day of me using the app it started shutting down out of nowhere. I can’t reopen it. I received notifications but can’t access the app..Version: 3.0.19

Does not workI have spent hours trying to get the SOS registration completed so that I can zip through the Narita airport after a 17.5 hour flight The application insists that I am missing a mandatory question when I do not select the “crew member “ box and therefore I can’t finish the registration.Version: 3.2.6

不具合言語設定が英語(Xiaomi)だとAIがかけて来た場合、着信音がならないっぽいです。(特にデバイスがロック状態の時)今のところアンロック状態で、人がかけてくると音がなりました。 日本語設定(iPhone)だと大丈夫かな?.Version: 3.0.19

App Doesn’t allow me to sign in with my accountThe app wouldn’t allow me to sign with my registered email. It says it’s linked to a valid passport and can’t be used. But I have been able to sign it using the online web of my sos using the registered email and got the blue screen. But app is still red and won’t let me sign in. so I can’t use it. I’ve tried uninstalling and reinstalling and no improvement. Is there a way to fix this..Version: 3.2.6

Second time entering Japan, and the previous record goes go awayHave the developer designed this app for ppl who enter Japan more than once? No!.Version: 3.1.9

App Is Not Appropriate For Government UseThis app is horrible. As others have mentioned is it incredibly buggy. I was just notified to check in on my 3rd day of quarantine. Open the app and it it totally unresponsive. My Home Screen details don’t shop up. I can’t open the settings because it won’t respond. I have closed it and reopened it several times and still, won’t respond. Checked for an update, nothing. For a government to be using this as an official app is ludicrous..Version: 3.0.17

Horrible AppThis app is buggy and the entire process of checking in is flawed. I left my phone by myself at all times and I would not hear any calls or see any notifications even though I clearly have everything turned on. I was also told by someone working at the call centers to delete and reinstall the app, now my quarantine date is gone and I’m not able to check in or click on the “i’m here” button… There has to be a better way to do this….Version: 3.0.16

UnusableError! Unusable. Service is not available! 😫 Waste of time..Version: 3.2.16

使い勝手が、悪すぎるあまりに使い勝手が悪すぎて、日本人として恥ずかしくなりました。 まず、いきなりファーストトラック入力のボタンが出てこなかったり(インストール時にファーストトラック機能を使いますか?の質問を間違えてノーにしたから?らしいですが、アプリを一回消さないとその機能を使用できるように設定変更できないのは、不便すぎる)、ページの最下の次へボタンを押すと、認識されずに必ず一回ページタブが表示されてしまったり、、、。 ワクチン証明を「登録しない」を選択して、次へを押すと、なぜか「登録する」(「確定」の意味の様です)のボタンが出てきて、紛らわしいなどなど、とにかく使いにくいです。 紙よりは、断然いいと思いますが、最先端を行っているはずの日本が、この酷いアプリは、見直しが必要だと思います。.Version: 3.2.3

I usually don’t write review but…This entire system is so bad, and this is the worst way to track people. I wish it can auto track people so I don’t need to answer the stupid calls. And if I missed a call, there is no way to call back. I’ve missed a bunch of calls, because I’m living in US time zone, and they are telling me I have not honored the pledge. Can the bot call me at night? And I can’t tap the I’m here button sometimes. It gives me an error. Well, now I know why Japan couldn’t stop the COVID cuz they think this is the best way. So bad, this system is so bad..Version: 3.0.20

Do your proper job!!!ゴミクズ。何故アプリ導入しておいて登録は全てwebsite にとばされる??日本の頭の悪さを統括したようなアプリ。さすがですね。.Version: 3.2.0

App can’t read my passportUnknown error is what I got when I try to upload my passport. I lost my flight and yet isn’t allowing me to proceed. I don’t know what to do.Version: 3.2.1

使いづらいアプリ音痴じゃないのに使いこなせません。何をするアプリかよく理解できない.Version: 3.1.10

Worst appThis has to be the worst app . Clunky, confusing , and inaccurate. It’s a total piece of junk..Version: 3.2.3

Horrible to set up and doesn’t workIt’s horrible to set up. Very unfriendly interface. But I fought through it I wish I hadn’t. It doesn’t do what it tells me it should do. I can’t upload documents and pre-check - so it’s useless..Version: 3.2.6

BadThis app is the epitome of useless garbage. Firstly, they make u download this app but all procedures takes place on a website. Secondly, when attempting to load an document, they only accept PNG or a SCREENSHOT which makes the quality of the document low. Also, the conversion process of PDF to PNG is time consuming. I do not understand why they don’t accept PDFs like every normally functioning app. Lastly, they don’t have an option of only being vaccinated twice; if u are not triple vaccinated, they won’t even let u enter ur status. Which makes no sense at all. Other than that it’s works well..Version: 3.1.6

Uploading docs difficultWhen uploading vax certificates and worse with pre travel test form. The apps only shows turning circle and fails to load without comment. After multiple attempts and guessing to use smaller file versions finally was able to upload. Needs instructions on max file size or change to accommodate typical photo/scan file sizes. Review of pre test results form took 7 attempts with feedback doc was not legible. It was difficult to solve, since file size is limited. Personally, I thought all docs submitted were legible and review was unnecessarily too critical..Version: 3.1.9

Buggy? バギー?They just called both my wife and myself separately. The app worked on my phone (meaning the person could hear me and i could hear him). but for my wife, the caller could not hear her or see her even though she answered the phone. Hopefully the person knew that she answered the phone..Version: 3.0.12


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