Shipt: Same Day Delivery App Negative Reviews

Shipt: Same Day Delivery App App Complaints & User Negative Comments 2024

Shipt: Same Day Delivery App app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Shipt: Same Day Delivery App? Can you share your negative thoughts about shipt: same day delivery app?

Shipt: Same Day Delivery App for Negative User Reviews

✓ Useless app - doesn’t allow sign upDownloaded it, tried signing up which didn’t work. So I tried continuing as guest which also didn’t work!.HibsdibsVersion: 2.110.3

✓ Real stupid to have it in the Canadian App store when it's not available in Canada!Couldn't sign up or even visit website. It said it was protected from online attacks and identified me as one. Ridiculous! Terrible company! Stupid to have in the Canadian app store. Extremely irritated..JadziaAdrienneDaxVersion: 2.57.1

✓ Bad appIt won’t let me make an account through any option. Wouldn’t even bother with it except Instacart is too full to make deliveries..555555545Version: 2.42.1

✓ Exploitative if workers.Look online for details about the app. Just another dishonest and exploitative “gig economy” company..JoeB999Version: 2.36.1

✓ Don’t use for groceries.Works in the US. Good for ordering specific items but for groceries you and you may get items of lower value based on availability and your bill won’t be adjusted..PuyapuyapuyaVersion: 2.118.0

✓ Basically scammed i guessI tried placed an order yesterday for grocery delivery. It said my card was declined. I was confused because my card had enough money. I go to my bank account and the money was charged. I was confused because the order wasn't placed. I thought it might have been a glitch so I waited a couple of minutes and reloaded the app. It was not, the order was not placed but they still charged me. I talk to their customer service and they say that i placed an order on target. I did not place a target order. They say I have to talk to target customer service, and that they would help. Honestly really helpful. However I got disconnected from chat and had to join another one. Someone else helped me again, and said I would get my refund in 24 hours. I believed them. I did not receive a refund the next day. So once again I talk to someone on shipt customer service. They say they cant do anything and to talk to target. Talked to target they said they cant do anything until a senior manager looks into it. Ill try again tomorrow I guess. So yeah, they took my grocery money, so I had to borrow money from a friend. I cant pay them back until I get my refund. And shipt is not being helpful. So if you use this app beware of all of that. However I will say nothing against the shoppers. They do an excellent job. The actual app tho, glitches..Anoing✖Version: 2.127.1

✓ App Is Pointless Please ReadShipt service is the biggest joke among my group of friends. I try to make it a point to let people know so as they will not waste their time. Shipt never has the good brand name products in stock. This isn't based on one shopping experience, it is from several at different days of the week. They insult our intelligence. It's obvious they want to lure us in a store than we exhaust our patients, then end up buying the store brand products. Since they don't update their on line shopping app to reflect current inventory, it's no wonder their on so many shopping extensions, such as Target and Kroger. It never fails my shopper is in their store I get a text, after a text, then another that their out of a product. My grocery order is pointless but I already paid for a shopper. It's a clever trap I'm here to inform you not to participate. Order your groceries from another source. They’ll come back and say their shopper is free, that you can cancel the order, but then your not going to get any groceries. If we could tell the shopper to leave one store and go to another would be an awesome solution. However, they can’t do that cause of the platform available to Shipt, which has higher prices. They don’t want you to get the store prices..GBSTCUVersion: 2.147.0

✓ A lot of changes/But doesn’t fix anythingSo I’ve been a Shipt shopper for over a year now and while I was making money come to (May 11 ,2023) the app no longer lets you pick up orders on the hour there’s a lot of other shoppers for what I’m guessing are from instacart. The orders are being given out because people claimed about not getting any orders, the app lowers your completion rate when you drop an order that’s not do to be shopped for like hours. Oh make sure your secretly shopping at stores don’t bring out your phone to much because if another shopper notices you most likely you return to your car with flat tires I have to replace two tires because of this. The app doesn’t care if your a full timer with 2000 completed orders and will give away your preferred shoppers to other people who are new over all just a bad app and i recommend you something else like WorkWhile to make money..AlexliarsVersion: 2.182.1

✓ Unable to registerGives an error notification.FootIockerVersion: 2.99.3

✓ Can’t Register?Tried several times to register but when you click on the final button to complete registration, nothing happens. It just spins for a second then goes back to registration page. Deleted app..1479Version: 2.98.3

✓ Why is this on the Canadian App Store?Not available in Canada..Ranrelle03Version: 2.46.0

✓ Shipt Unfair To Their ShoppersI would suggest another delivery service if you care about the treatment of their shoppers/drivers. I had been a Shipt shopper for about two years, kept a customer rating of 4.8 or higher, but supposedly because of their requirement that you keep a 90% or higher on-time order percentage I was deactivated permanently without warning. When I called to ask what happened, they told me I was deactivated for violation of the contract and that they were ending the call now. No chance to ask about appealing, or ask which orders were late, etc. Also when they deactivate you, you no longer have any access to your account. So I am unable to see which orders were actually late or verify that something wasn’t marked late in error. Because ironically the very next day after being deactivated I received an email from them congratulating me with a $20 on-time bonus for my most recent orders. Doesn’t make sense. I emailed them as well asking for my order and payment history, to which I received no response. I highly suggest Instacart instead. They’ve had their own issues, but their app functionality is far better than Shipt, they offer more stores, and they don’t have such unrealistic rigid standards for shoppers. Pay is also generally better. Shipt obviously doesn’t have time to hear out their shoppers, even when highly rated by customers..Control46Version: 2.130.0

✓ 🤦‍♀️I downloaded this app just to write a bad review. I’m not entirely sure how or why this app has so many 5-star reviews. My nieces birthday was today and I decided to ship something special to my sister in law, same day, as a surprise. I placed the order at 10:00 a.m. It is now 6:00 p.m. and after THREE different ‘shoppers’ stated they “we’re shopping for the items”, my order was still canceled by Shipt for supposed “technical issues”. The first ‘shopper’ wasn’t making any sense via text and supposedly “accidentally took my order”. Luckily, he went out of his way to call support and fix the issue. The second ‘shopper’ was out shopping for the same items, and then suddenly wasn’t; The only reason I knew this was because another ‘shopper’ took the order not long after. About 15 minutes after receiving the confirmation about the third ‘shopper’, I got an e-mail from Target, (where I originally placed my order), stating they were sorry and that “something happened with the order”. Don’t waste your time..Kaela♡Version: 2.154.1

✓ Lots of failures on their endI signed up for Shipt after moving to LA to help me get set up in my new apartment. I tried to be nice to the contract employee that would deliver my item and gave the option of anytime before 4pm. At 7:30 pm I reached out to support which. Apparently my order had been deferred by the first driver and was awaiting a new driver. Thing is no one told me, oh support claimed I had been sent a text, my phone shares a different story. Eventually a very nice woman was able to drop off my items at 11 pm, she was great. If my story had just been that I would say yeah shipt didn’t work for me but whatever, I will cancel during my trial period and call it a day. Later I get an email saying my trial is over , surprised, I again go to the shipt site and target and think I have cancelled. Today I get a notice saying my credit card was charged $100 , which considering I thought I had canceled and that the shipt website didn’t show me enrolled I was pretty surprised that I had been charged. From the bottom of my heart , I really disliked my experience with Shipt and would not recommend them to anyone if other options exist.HellobadiahVersion: 2.64.0

✓ InventoryI believe the inventory is for several if not all the target stores in the area. Because I can ask shopper to look for items not on the inventory list that can be found. Also I have had shopper who were not properly trained. You ask if I need anything not on my order than have shopper that don’t know how to add them. I have seldom had an order that there wasn’t some issue. Products listed as one thing and the shopper see them as another. Some shoppers catch it others don’t so I get the wrong product. There is always something I shop for regularly that isn’t even in the inventory. And I shop with you a lot. I shop target because it’s the most affordable. Winn Dixie has several product I use so I have to make a second order or send my son to get them. Target has always been terrible about having a product that I end up trying and like it but then it’s never in inventory again. I use to tip with order. I tip afterward now. I had one shopper(male) that kept telling me the store didn’t have this or that. I sent my son that same afternoon and he came home with all the items. My conclusion: you and you shopper wasted my time. I believe the quality of shopper has improved now you need to improve so they can have a good and successful shopping trip. Jan Davidson.H@ppyD@ysVersion: 2.81.2

✓ Buyers BewareThis company was charges you more than what the grocery totals will be, which I understand holding your card for a certain amount but they never refunded the difference going as far back as January. It is now May when I called, they would not let me speak with anyone in charge, and the person on the phone just simply said it was refunded from their end. It was not. I had to go through my bank to get the money refunded. I wrote the Better Business Bureau about them. Their response to me was that because I went through my bank, they canceled my account. Today I found out they charged my card for their monthly membership fee of $4.99 I’m now trying to get refunded for that fee and their response is that I don’t have an account. Watch your bank accounts people, they are not refunding you the balances owed. Partners such as Target should think twice about their reputations with this business as well..JecijbfxfjVersion: 2.182.1

✓ Disabled text messagingI’ve been using Shipt weekly for three years. You always used to get text messages from your shopper on status, questions, etc. they’ve just eliminated that functionality, with shopper messages coming in the app alone. So, if you don’t check the app constantly, or turn on notifications for the app (which then subjects you to all manner of “notifications”) you don’t get your messages from the shopper. Terrible, unhelpful upgrade. Plan to cancel. **EDIT: Today I discovered how well this works, real world. Oftentimes. I’ll order Shipt before I leave work so it arrives roughly when I do. Typically the shopper texts me on the way home, and I can reply to a text message, with the hands free setup in my car, easy-peasy. Now, I get a ding notification in the app. To see WHAT the notification is, I need to look in the app. And then type in the app. Neither of which I can do while I’m driving. Same deal if I don’t have my phone. With my Apple Watch, I could reply to the text, quickly and easily. Now, basically if I’m just not sitting, looking at my phone waiting for messages, I likely miss them. This saves me zero time..Dn01Version: 2.174.1

✓ Complicated web designThey need a new app/web developer. As as a shopper who has done plenty of delivery apps with in the past 5 years, this is by far the most confusing and extremely hard to navigate to the next task. Once an order is completed you can not see what store you delivered to only the order number. The rating system is terrible. If you get 2 5stars ratings your average rating only goes up .05%, but get one 3star rating then it goes down .20 %. It’s not worth the headache. Just like ride share, we should be allowed to rate customers as they can often make shopping very difficult by changing items multiple times when you’re already in line to check out and being rude when you report items are out of stock. All in all if you just want to make some quick homey its not too bad, I would advise taking smaller orders 15 or less. Anything more trust me the customers will give you a hard time..She deliversVersion: 2.117.1

✓ Why is this app in the Cdn Store?Couldn’t enter my [Canadian] address in the app, so after searching around online, I learn it’s not even available in Canada. Why have you put it in the Canadian App Store? So frustrating..GuardedWomanVersion: 1.47.0

✓ Chat FeatureThe new chatting feature is a huge disappointment. I’m not sure what went into the decision making on pulling away from using native text, but for the end-user this is a huge waste of time. Every time I get a message from my shopper, the app then sends me a text message to go back into the app within a different area just to reply back to the shopper. This process goes on over and over and over again during the day while I’m busy doing other things like working and taking care of my family. It’s a terrible way to force people to use your app more by causing a ton of friction in their shopping experience. This was poorly thought out and I’m not sure who you user tested this with, but I would highly consider changing it back. Hack Tip: For anyone that doesn’t like this chat experience, you can order directly through the Target app and not have to deal with this. Texting with your shopper is still with your native phone text through Target. [yours truly, a UX Professional and long-standing Shipt user].Dragons8Version: 2.177.2

✓ So Disappointing - Target they cost you businessThis app’s user interface is all that gets stars. The service itself has been wildly disappointing. I have placed three delivery orders. The first went fine but their was very little ability to track progress on the order. The next delivery was claimed by a shopper who abandoned it but did not release it. Many hours later and two phone calls with no help from Shipt it was finally released and another shopper claimed it and delivered it. Most of the order was out of stock and I still had to go to the store. I lost half a day and was very unhappy. So, one bad and one good experience so I gave them a tie breaker order. I have been on hold for 2 hours and waiting on the chat feature just as long. The shopper has texted me that she has tried to unclaim the order but cannot and has been on hold with Shipt herself “the struggle is real” was her feedback. I want to cancel the order but neither of is able to do so and she is not going to shop my order. So I gave two stars so that people would know that this is not just a mad client giving one star. Target is losing money on this vendor and Shipt needs to recognize their own limitations and improve their process. In all my years working for software companies, I have never seen a company so ill prepared to deal with the actual business behind their app..PowerballHopefulVersion: 2.114.1

✓ Bad customer serviceI recently had a target order that was accidentally delivered to the wrong address by the driver. The driver was nice and said they made a mistake and tried to retrieve it. They reported it missing and said that the address they left it at, it was brought inside the house. They asked if I worked get refund and the only thing they got was scolding from Shipt that they shouldn’t of done it and no response about a refund. Then they told me that I had to call. The call took in total over 45 minutes to complete. They asked me to knock on the door of the person who received it at night to retrieve it. When I said that they were not a nice person they didn’t seem to care. Then they said they would submit a refund request for my order and I would possibly still need to contact Target. Not easy to deal with and super complicated to get help. No easy way to report anything lost without being on the phone for an extended period of time and still no real results. Completely do not recommend them. Not an easy platform to deal with..TriciaMulVersion: 2.170.2

✓ Unable to loginTrying to co-sign up with gmail - getting ‘Jason parse error : Unrecognized Token <’ Trying to Sign up with Email Address: no error/confirmation, operation failed without throwing any errors!.Mi2lparekhVersion: 2.49

✓ One bad experienceI’ve ordered through shipt several times, and always had great experiences. This last one though, was not so great. I ordered through the target app and saw through there that it had delivered. I went outside to find none of my order anywhere around my house. The delivery driver dropped my order off at the wrong house, which was careless on her part since everyone’s house number is visible on my street. So I called customer service and she was not very helpful. She said the shopper had texted me , but I’d never received anything from her. I was trying to see if she could find where the shopper dropped the order off, so if it were at a neighbors, I could have just gone and picked it up myself. The customer service agent was not really willing to help and was very quick to push for a refund. A good customer service experience can satisfy the situation even if there is an unfavorable outcome. But this was not one of those times..Td915Version: 2.118.0

✓ Grocery delivery is great but the app is a tire fireThe app looks like any other commerce app when you open it. It seems fine. But the reality is far from that. One of the most important features in an app like this is unusable: search. Let’s say you decide you want to restock a product you just ram out of. For example, today I wanted to buy some white wine vinegar and some ham lunch meat. I started by searching for “white wine vinegar”. The first two results were for red wine, then next two were for white cooking wine. After that a few options for actual white wine vinegar were listed. It’s ridiculous, but it was actually a pretty good result. Let’s compare that to my search for “smoked ham”. The specific product I was looking for is “Brand X Smoked Ham”, so it seems like a reasonable search term. Well, not really, if you’re a product manager at shipt. They seem to think showing me results for kielbasa, turkey pepperoni, bacon, and multiple kinds of breakfast sausage before I eventually managed to scroll far enough find the product I was looking for. I can live with their ridiculous decisions to hide the price per pound on meats and to use bizarre units for purchasing chili peppers and tomatoes. That is simply annoying. But the willful incompetence of the search, the way that it prioritizes “featured” items and some bizarre ranking algorithm over basic word matches is what really earns the negative review..DaotoadVersion: 2.188.0

✓ Can’t do anything!Can’t even use it. Can’t signed in. Can’t get any help from the website. The website is blocked. Can’t do anything. Can’t even shop as a guest. Can’t even log in or start an account. Worse app ever.FreahshowVersion: 2.68.2

✓ Something went wrong try again errorCan’t register to use app. Sucks..Angry MoogleVersion: 2.92.1

✓ Having issues with most recent versionSince updating to the most recent version I'm having issues selecting items to add to my cart. I keep pressing the + button but nothing happens. I didn't have this issue with the previous version..Dani15664Version: 1.12.2

✓ Delivery was delayed by hours and I was encouraged to cancel because of substitutionsI am pregnant. I am in the throws of morning sickness. I decided to rely on this service for groceries I was not physically able to get myself while I was nauseous and miserable. I placed an order a little after 3pm with a 5-7pm delivery window. My shopper offered substitutions for items and said he was done. He never arrived. Around 745, shipt updated my delivery to 8-9pm. After 8pm a new shopper said he was starting and I was confused as I didn’t know the first shopper had disappeared. He said many of my items were out of stock and pushed me to cancel various times offering no substitutions. All this during a FIRST experience? I was so LET DOWN. It’s 830pm and I’m going to get whatever I can myself. NEVER AGAIN. I can’t believe they put me through this when I needed help. Also, their mobile chat doesn’t work if you leave the page to say, copy your order number from the app. I wish I could give 0 stars!.GenbeezyVersion: 2.146.0

✓ Can’t Disable Promotional NotificationsGenerally, I like this app. It is easy to use, intuitive, and I can usually find everything I need when shopping. There have been times where the app will not include items that are in the store, or will say those items are out of stock when they indeed are in stock. Fortunately, the app provides the option to manually write-in requests in these scenarios. My biggest issue with the app is the onslaught of promotional notifications that are pushed onto my phone. In the settings of the app, you can turn these off (which I did), yet they still persist. The only way to disable them is to disable the app’s notifications entirely from the phone’s main settings. However, this is not reasonable because then notifications related to the order will not come through. I reached out to Shipt customer service about this and got no assistance. It would just be nice to see this fixed, it gets very annoying to receive these ads when I have turned them off..DrawingBeastVersion: 2.126.0

✓ I hate this appEarlier I made a review and I knew I wasn’t wrong when I said that this app doesn’t show a preview of what you’re buying before adding card information. I wanted to try the monthly subscription and I was sure I chose the correct option but come to find out I just checked my account and apparently I subscribed for a year?! VERY inconvenient. I had never tried this app so ofc I didn’t want a year’s worth of subscription ($99 to be exact) ! I never received any type of receipt saying I paid that much or a preview showing that I was about to get charged nearly $100 before proceeding. On top of that, I was charged additional money because when I asked for a refund, the credit they gave me was removed off my purchase... if I would of known I was going to spend what I spent I would of never! Thankfully I can expect a refund so I will be checking my account for the next week. That been said, I can’t imagine what it’d be like if those were my last $100!!!.DuckappleproductsVersion: 2.103.0

✓ App is good, service not so muchI like the functionality of the app. It’s pretty simple to navigate, functionality is good, however the service leaves plenty to be desired. I don’t understand why they show a time slot available, continue pushing it back another hour and eventually say “oops tomorrow morning is our next availability”. I can see if it happens once or twice, but literally every time I order groceries in a Sunday, it happens. I feel as though if you don’t have a shopper available for that time a lot, then you shouldn’t make it available to customers. I was planning on cooking a special little dinner for the Mrs as we are exhausted and hungry after taking care of our baby, but ended up making a trip myself to the grocery store. As long as you don’t care which day or time your groceries come, than this service is for you..PsmathVersion: 2.95.2

✓ Room for ImprovementBeen a shipt app user for 3 + years. Continue to use it because it’s handy and because more stores have been added for me. I do like several newer features like tip options, being able rate a shopper and choose him/her to shop again, and of course, more stores to choose from is super nice! However, there is room for improvement… There are certain stores, especially Publix, that are always out of items, but I’ve been told by shoppers and/or the store, that it’s mainly because Shipt doesn’t keep up with individual store inventory well. The stores have plenty of items on the shelves, but the app doesn’t reflect what they have accurately. Also, the shoppers should be allowed to shop whichever store is most convenient or shows that most items are in stock. I also prefer the old method of the shopper texting me instead of using the APP chat. Of course I understand this probably helps corporate. Speaking of corporate, I’d also to know right away if my order is being picked up or not. Too many times, I place the order at 9am for a 6pm delivery and find out at 6:30 that no one has picked up my order and I won’t be receiving my groceries. This has impacted my child’s school projects, items we were to cook for a group function, and of course, dinner! And last, Would like to only buy 1 of a BOGO item. The app automatically selects 2,4,6 when the item is BOGO. Thank you for reading my review!.JenniferJanakauskasVersion: 2.171.1

✓ Need more rehire options due to app malfunctionI worked for Shipt and had great reviews via my shoppers. I even had requests due to the fact i would go above and beyond for my customers. Shipt literally sends a text to its customers that they can add on items to their shopping bag! But guess what Shipt does not do when a customer request to add on items which is a major flaw in the app as a shipt shopper, this app does not add extra time to your delivery which is preposterous! They literally terminated me for time which is clearly a app flaw for drivers considering them already telling a shopper they can add on to their cart. I couldnt even get a human on the phone once they terminated me and they also never warn you when your time is a factor they just straight up terminate you without warning at all! Its very unprofessional honestly especially when a shopper is taking time out of their day to support a new app considering its tons of shopping apps being promoted. Shipt definitely need to update time for delivery if they are going to allow customers to add on items its just common sense and thats a major flaw. Also on the other hand am not the only one who experienced such flaws either ive heard numerous of users express the same app flaw, so i know for a fact im not the only one who experienced such unprofessionalism..KingrajiVersion: 2.157.1

✓ What the he**?!I’ve been using Shipt through the app for at least the last couple years and it’s been a lifesaver for me, until recently. Over the last two weeks I’ve been getting odd screens I’ve never seen before that preclude me from getting to the order screen. I followed every suggestion from chat and online, all of which did not work. I’ve left messages with the developer to no avail. Now I’m desperate and need groceries, but the app is telling me Shipt doesn’t deliver to my address YET. That makes no sense because, as I’ve stated, I’ve been using the app fir delivery for a couple years. If this is a change, I guess I can’t do anything about it, but if it is a change, why hasn’t Shipt let people know?! Seems like it would be a simple and courteous thing to do. I’m so frustrated with the lack of communication, and for whatever reason I may never know, I have to find a new way to get groceries. Bad form Shipt..AuntGusVersion: 2.151.0

✓ Not so greatSecond time using the app just as bad or worse than the first bogo grocery store items default to 2 in your cart .you must buy 2 of the same item you cant get two different flavors. I made notes in the note section that apparently the shopper cant see unless the item is marked as not found . I could clearly see all notes in my order as i checked after paying( seeing how i had issues the first time) Both times i was issued a credit but ots not the money I Just want the items ordered not two of something else and why have a section for notes is they are not going to see or follow them. I asked the driver and they said the texted me and u did-not reply the text i got were im starting your order, im on my way and and your order has been delivered there were no mention of my notes I assume they were read and understood at this point. Not the case driver did not see notes and when i emailed i was told there were no notes . They dont show on the receipt only shows the items the shopper actually put in the cart snd which were missing from the order. Strike two , next time i will screen shot the notes . If the notes are there and order is still screwed up than strike three, your out. Then i review everywhere and start telling people Do Not Use this service!.Not Calm!Version: 2.105.0

✓ Total failure as a whole1. Grocery items marked up beyond what they tell you. Example: Shipt says you can expect to pay about $5 more per order while a bag of shredded cheese is marked up by two dollars by itself. 2. Shopper is not allowed to give you the receipt or a photo of it to show the differences. I assume this is to hide just how much you’re being ripped off. 3. Shopper charged me for larger items that I ordered and then delivered smaller items. Example: They shouldn’t be able to scan a single can of Celsius and then charge me the $8.99 for the four pack. That shouldn’t even be possible, but it is. 4. Reporting errors does not get your money back and without the receipt to prove you didn’t get what you ordered (see point #2) you have no basis for a claim. Reporting errors also gets no response in general. 5. Between the yearly cost of membership, the delivery fee per order, the upcharge on the individual items, the tip for the Shoppers, and the errors above, this is not worth the investment for anyone..WhevksbsganaVersion: 2.147.0

✓ I miss the old ShiptI love the luxury of shopping from my living room, but things have gone downhill for the last couple of years. I used to always get the same shopper who knew my preferences and could easily recommend substitutions when something was not available. They even made it possible for me to designate her as my “preferred shopper.” But now unless my order is huge (which I can’t afford because Shipt’s prices are higher than store prices, so I only order what I need right away), my order gets grouped with another order, and my shopper has to shop both orders at the same time, and sometimes the other order is much bigger than mine or in the opposite direction from the store! So when I used to always get a great shopper and get my order fast, now I either get subpar shoppers and keep canceling my order until my favorite shopper gets it, or I get my favorite shopper but she’s stressing about getting both orders done and delivered without getting a low rating from a customer who didn’t get their order fast enough. It’s really dumb, and I keep telling my shopper that she should just break out on her own, but she’s too loyal! And don’t even get me started on the app that keeps crashing!!!!.KjhgfrtvcdrtVersion: 2.161.3

✓ Beware!! Locked account with no noticeI loved Shipt, used it at least once a week for months until one day it stopped working. I tried calling numerous times over the course of weeks and couldn’t get through. The call center wait times were always over 30 minutes. Finally months after not being able to use the app I got through and they indicated that they had locked my account intentionally because they suspected fraudulent activity! The order they marked as suspicious was one that I was trying to place!! They didn’t call, text, email or anything they simply locked out my account on their end so I received no notice and had no idea what was going on. By locked out I mean I could still shop, chose my delivery time, and click the payment button, the payment wouldn’t go through. I contacted my credit card company because I assumed the problem was on their end and they indicated it wasn’t. I tried numerous cards, wasting my time because Shipt has terrible business practices. Don’t waste your time with this app. I’m making the switch to Instacart..Melis_sevgiliVersion: 2.66.1

✓ It’s OkYeah sure this app is great, delivers high quality groceries straight to my doorstep it has been acting up recently. For my past couple orders i’ve had to cancel them sadly because they cannot simply give me my order on time!! They always are delaying it, if it was just an hour or a couple mixtures it would be ok, but they have been delaying my orders my HOURS. I can order some groceries at 5 and I won’t have them to me by 8. WHY!! I don’t have a car so when I need to get things that I need and need them delivered to me I rely on this app, but I think I should stop doing that soon. And if you’re on a budget trying to get your groceries delivered try a diff app, I don’t even know why I have to pay $20 for a $10 order…Yeah, the shipping for EVERY order no matter the price or location is $10. That’s ridiculous. You’re job and the point of this app is to deliver the things to ME. So why do I have to pay you an abundant amount of money for that?? $5 would even make the cut but this is crazy..Sally BounVersion: 2.162.1

✓ Waited all the way to checkout to force into monthly paid subscription.Waited all the way to checkout to force into monthly paid subscription. Tell me before I spend time on boarding I can’t just pay fee per delivery don’t just sneak in end of transaction..Rach86ttVersion: 2.42.1

✓ CanadianIs this in Canada?.LynalilucVersion: 2.110.3

✓ Incompetent Payments TeamMy account has been locked twice now by the payments team over discrepancies they will not tell me about. The first time, I sent the information they asked for and they said I was good to go. Apparently, I’m locked out of my account again for another discrepancy of which I have no knowledge of. The support number that payments linked leads to general customer support, which low and behold, is not allowed to communicate with payments. I can not comprehend the level of incompetence required in order to restrict your support team’s ability to support. So now I have to send another email, wait even longer until their overwhelmed payments team can respond to my email again, to verify an account that was already verified. This is a concerning amount of ill-management at this company. If I can use this app for more than 2 weeks without my account getting locked I will be glad to update my review. Otherwise, this app gets a rating that reflects the level of customer “support” I received..ThatniggshutyomouthVersion: 2.147.0

✓ Doesn’t workTry to sign up and it gives oops something went wrong message.None200Version: 2.117.1

Shipt: Same Day Delivery App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Shipt: Same Day Delivery App.