OS Maps: Hiking & Bike Trails App Negative ReviewsOrdnance Survey

OS Maps: Hiking & Bike Trails Negative Reviews

4.6
4.6758 star

Total 46 Negative Reviews

OS Maps: Hiking & Bike Trails App Complaints & User Negative Comments 2024

OS Maps: Hiking & Bike Trails app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using OS Maps: Hiking & Bike Trails? Can you share your negative thoughts about os maps: hiking & bike trails?

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OS Maps: Hiking & Bike Trails for Negative User Reviews

Not impressedOn the whole I am not impressed with the app and my premium subscription. Here are a few issues I’m having to show how the App does not perform well 1. As I’m using the offline maps I have downloaded, the battery decreases extremely quickly, you can even see the battery percentage go down as you view the maps. I use a couple of other mapping app (Gaia GPS and Galileo) and this never happens using these apps. 2. The individual ‘loading’ of the map tiles when zooming in and out of an (offline) map is very poor, I must wait quite a while before the screen is properly filled with the map. But also, each time I move around an area or from one zoom level to another, the ‘loading’ often map struggles to keep up. 3. To save battery I close the app whilst I’m offline and in the wilds, however, if I reopen the apps I have to go into the Offline map section and tap on my offline map in order to view my downloaded offline map, the app does not have a default setting to open where I last left off. The downloaded offline map in question I’m using is less than 500mb of memory so the processor in the phone should easily deal with this. There’s better apps out there but the problem is they don’t have the detail of the OS maps, it’s a judgement you must make....Version: 1.16.6

Offline maps are unreliableOverall, the app is great. Routes sync from my PC, which is really useful. The ability to print custom maps and use any map in the country makes the subscription worth every penny. But! for a while now, the offline maps feature has been temperamental, at best. Half the time, they don’t load at all. They seem to load only if I have signal, which completely defeats the point. I have offline paper maps that only show half the area the actual map shows. Friends have had the same problem, so it seems to be systemic. I’ve gone through all the delete/reinstall steps, and even changed the app storage settings at the suggestion of support. I just can’t count on them when it matters. I hoped the new version would improve things, but sadly not. Hence, only 3 stars for now..Version: 5.0.1

Frustrating.Have had the app for over a year and have a premium subscription. Use the app on an iPhone X and generally find it very useful for mapping, great for creating a route, but as frustrating as hell for Recording a route. I have all iPhone settings as they should be - allow location use in background etc, but no matter what I try the app WILL NOT continue to track my movements once the phone is locked and back in my pocket. It just stops recording the route until the next time I have the app open in front of me, then plots a STRAIGHT LINE between my last recorded location and my current location. Unless I literally hold the phone in front of me with the app open and on-screen this happens every time. When all I want to do is start recording then pop it in my pocket doing its thing until I finish my walk this makes the feature completely useless. Oh, and it didn’t do this before the major update released at the end of last year - it worked fine..Version: 2.0.22

Can’t Rely on This AppWe subscribed to the maps for a month long walking holiday in UK. Downloaded maps disappeared, their update went badly with many bugs. Could be fatal, so carry a hard copy map..Version: 2.0.3

From great hope to deep disappointmentI’m so very disappointed by this app. Previously I used the “OS Map Finder” app. It worked smoothly and reliably, the odd bug, but most importantly your offline maps were there when you needed them and worked well with The phone GPS. OS Map Finder has since been closed with everything being directed to this newer OS Maps app. This does not carry any of the old reliability of the old app. The interface looks better but this is only skin deep and does not move across the the functionality. I’ve paid in advance for a year (whilst I miss the option of being able to purchase offline maps for life I can see this as a more sustainable financial model). Simply, you can’t rely on this map to work when you need it. Personally I use the app on walks and on the handlebars of my bike when riding cross country. Most of the time when loading up a route I’m faced with a black screen. When losing a pre recorded route, I get a black screen, with the route shown in red. All my previously downloaded routes simply show as “calculating download progress”. Initially I thought this may have been a new app where they were ironing out the bugs. But given they discontinued something that worked and replaced it with a more expensive model that doesn’t work it makes me rather cynical. Personally I’m going to be looking for another offline map provider with a working app and then I’ll be cancelling my subscription..Version: 3.3.0

*Still* Needs WorkOver a year of the app with a premium subscription, there have been updates and improvements. But the app is still buggy. Randomly crashes, very heavy on the cpu/gpu/memory, very slow to respond and load refreshes (iPad 4 and iPhone X), when on or following a route it doesn’t refresh - so having to take gloves off or use your nose to give the screen a nudge is rather irritating. The other thing the is really really annoying is the fight (and lose) to look elsewhere in the location you’re in as the cursor/pointer refuses to let you leave your current position when following a route. Grrr. Oh and why is it impossible or not obvious to follow your route AND record it (to compare) e.g. where you deviated from your planned route. I now use my Garmin gps to follow/direct the route and the iPhone OS app to record it, which seems a waste of time with OS. It’s good but still needs a lot more polish. Considering the premium subscription, and purchasing offline maps you should be able to put the money into some real developing. You have to realise more and more people are using online or digital versions to replace physical maps - rightly or wrongly. OS need to move with the times and aim to get up there with the likes of Garmin where you are able to be confident you’ll not fall off an edge..Version: 1.14.3

Not for AU VicDoesn’t really have anything listed, there’s quite a few well known walking tracks in my area and none appear on the map..Version: 3.1.2

Fails to retrieve country settingsAs of 2022-02-08, my copy can’t allow setting up account—with which to add more detailed maps—because “failed to retrieve country settings.” Blah. As of 2022-02-13, now won’t even log me in because “failed to retrieve email server,” or soemthing. My email server is working fine. I am suspecting that this thing only works for people in the UK..Version: 3.6.2

Great maps but hopeless user experienceMaps are great, no doubt about it. However the app has so many bugs, to the extent it has limited my ability to use it. That said - a few challenges I’ve faced: 1. Often takes up to 2 minutes to load the map when opening the app (even when connected to Wi-Fi) 2. Offline maps are limited to small areas. You therefore need to download several separate maps, which is time consuming. 3. If you pause when downloading an offline map, it loses all progress when you resume. So you start from 0% even if it’s 80% complete! 4. When you later try to access the downloaded maps, spends a long time checking that they have actually downloaded before the map loads. 5. As far as I can tell, the app doesn’t have logic to recognise when offline maps are adjacent. Instead it treats each offline map as individual, asking you to select one, which means that when you need to cross from one to another, you again face the long wait for it to determine whether the map loads. That’s as much as I can say for now, as performance issues have hindered me making much use of the app. I would add that generally navigating the functionality could be clearer too. It’s a shame the app is so clumsy and slow because it’s such a missed opportunity for some great maps. Hopefully feedback leads to improvements being made. Note - I’m using a current iPhone model with no performance issues (works fine with other apps)..Version: 4.1.0

Major technical issues syncing to iPhone and I PadWhen I originally installed the apps and upgraded to Premium, everything worked fine. I logged out, but could never log back in with my premium subscription, both on the website and on the smart devices. I was finally able to log back on to their website but only by changing my password, which is ridiculous. And when I used the new password on my iPhone and iPad, in both cases I received the message that an unexpected error had occurred. Technical support did their best to help but the issue remains unresolved. There’s another feature of the app that is very annoying (this was before all my technical issues). The screen has a window with the option to start navigation. I only wanted to look at the route, not navigate. Unfortunately this window takes up a significant part of the screen, blocking a large part of the map. For some unknown reason, you can not close this window, and tech help said that the app developers aren’t currently going to change it. All in all, it’s a great app when it worked for me, and most people don’t appear to have had the problems I’ve experienced. I hope that tech people read this and do some more development work..Version: 3.6.2

Great potential, but hampered by a number of issuesThis is a great alternative to carrying around maps when walking or cycling. Or it would be, we’re it not for a number of issues which similar free apps do not have. Firstly, it would useful if you could tap on a part of the route and it showed corresponding distance from start/to end and elevation, but this does not seem to be available. Secondly, moving from map view to cross section view and back again is very clunky, often requiring that you cancel and reload the route in order to go back to map view. Third, the app has an irritating habit of transitioning from top-down to “3D” view while trying to zoom in/scroll across, with no obvious way to get out of this view other than restarting the app. Given the price for an OS subscription required to access many route/map features, this is highly disappointing..Version: 3.0.5

Offline maps are buggyDownloaded a couple of maps from purchase of paper versions. Zooming causes the map to be truncated. Can’t be relied upon. Test before you leave..Version: 4.2.0

Great appHad the app for a few months, it’s almost almost brilliant. However I’ve had constant issues with bugs, my main problem being the offline options not working. If I can’t access the maps without phone signal then this app is pretty useless and unsafe. I don’t rely 100% on this app but others might, if the map doesn’t load in some scenarios it could put them in a very dangerous position. Also has issues loading with signal, both 4G and WiFi. Wierd things like not being able to load offline maps and routes when I have phone signal. In the apps defence, it hasn’t totally let me down yet however I have had to close it and re-open it over and over then walk to an area I have phone signal, open and close again, wait 5 minutes, do 5 star jumps, whisper a short poem into my phone, perform 3 Hail Marys... the last bit I made up but you get the picture. I usually can get it to work but sometimes it takes up to 20 minutes of messing about with it. My phone is an iPhone XR, in good condition, lots of free memory, I don’t have any issues with it. This app has problems not my phone. Please fix the bugs!! When this app works perfectly it really is brilliant! If this app worked seamlessly I would unquestionably next giving it 5 stars. Right now though if the map won’t load then this app is useless..Version: 2.1.3

Plagued with problems, poor supportThis app has great potential but it just doesn’t work. I can’t view routes I have created nor can I view routes uploaded from gpx files. Support is so slow as to be worthless. I am a Premium member which means I subscribe to all their features. That gets you an app that doesn’t work and support that takes days to answer. Why bother. Worse than the cost of the Premium membership is the amount of time wasted trying to get simple things to work. It should be clear by now that I am not a happy user and recommend people to steer clear. I also use AllTrails. It works. I’ve never used AllTrails support, I’ve never needed to..Version: 4.0.0

Don’t rely on this for Australia - could be a death sentenceFor the new Australian service - I would suggest steering clear of this app at least until they get their act together. It’s patchy at best and poorly constructed without true bushwalking maps being included. There’s plenty of bushwalking guides and maps available, including digitally, and I suggest looking at those instead. Getting lost in the Australian bush can be a death sentence, and by putting out a beta product with poorly constructed maps loaded on a battery-powered device, is just asking for trouble. Let’s hope the worst doesn’t occur. Coming from an experienced wilderness warrior - be prepared and stay aware..Version: 3.0.4

Map downloadAlthough you can download actual OS maps, which is good: these maps take a very long time to download, in the US 24 hours; you have to scroll to map area to download, so when downloading adjacent areas there is likely to be overlap, so you download overlap areas twice;.Version: 4.6.4

“Premium”The initial app was very promising, so I upgraded to access “premium” topographical mapping. Unfortunately this premium map is an embarrassingly bad image that couldn’t even be used for planning long distance cycling or driving. So disappointing given the fantastic quality I’m used to from OS in the UK. Such a shame as the base app is good Update: several weeks later the “premium” maps haven’t been updated, and I’ve had no response to emails to customer services. Star rating reduced commensurately..Version: 3.4.1

Ever increasing unreliabilityI’ve used this app for the last 11 months as a premium subscriber having subscribed through the website and over this time the app has become less usable at each step and now has become completely useless for my needs. After a previous update hid the buttons for centering your location and choosing map types behind the panel that displays the elevation profile of your walk while navigating I decided to reinstall the app to see if this would fix the issue. I’ve got no idea if this fixed this issue because after clicking download map on my phone on one of my existing routes instead it deleted every single route I had previously painstakingly entered off the app and the website, so all gone. I tried reinstalling the app again and have uploaded a gpx to the website to try again but as soon as I click download map on the app it deletes every route. Astonishingly poor software lets down good maps and reliable gps positioning..Version: 4.0.0

Poor quality mapsThe maps were so low resolution it was pointless keeping the app. It’s a shame because it would otherwise be so useful..Version: 4.2.0

Rubbish!Why would I pay for a subscription when I have no idea what sort of quality I can expect?.Version: 3.3.1

Not worth the subscriptionNot a bad map service if you’re in the UK. Loads really slow though and often google maps works just as well. Not worth the subscription fee..Version: 4.6.0

Slowly getting better, but….This app has slowly improved in terms of functionality and reliability, but in my opinion is still not reliable enough to depend on in the hills. The latest version seems to have a problem with auto zoom between 1:50k and 1:25k premium mapping, with it needing a lot of pinch-zooming in and out before it will switch scales automatically. Since the much-lauded “upgrade” to the latest mapbox version there is now also a really annoying mapbox logo permanently plasterer over the bottom left corner of the screen. This is visually distracting, and obscures the very mapping that users are trying to see. As an experienced user of OS mapping for many years, I also do not need (or want) a map scale permanently displayed on screen; it’s completely unnecessary (people who know how to use OS maps can always judge the scale by simply looking at the size of the blue grid squares). Again, it’s just distracting clutter on-screen..Version: 4.2.2

OS mapsNot a happy user at all! I used OS map finder originally and spent over £100 on tiles only to find they “discontinued” the app after a while so the features such as navigation and recording routes ceased to function. I complained but to no avail. How dare I complain that I had to pay a subscription to view maps I’d already bought!!😡 I’d like to see them try that attitude with paper maps. All I was offered was to migrate my maps to the new OS maps and pay a rip off annual subscription of £25 ish. This new app is clonky and not good to use and is definitely a backwards step compared to the old app. The maps have a habit of disappearing off my phone in the middle of following a route and need downloading again - not something you want to be doing when riding a horse! The “follow a route” function isn’t as good as the old one either and you can’t do anything else while following a route. The list of routes layout isn’t thought out. If you’ve got more than a few in your list you’re scrolling up and down for ages looking for your choice as you can see three at a time. They need to be in a concise list. Too much time has been given to features I certainly am not interested in - all I want to do is record and plan routes in an easy concise and reliable way. This app feels like it’s been built by a gamer rather than a map user..Version: 1.16.5

Walking/HikingFirst let me say I am no computer wiz, I rely on my 11 year granddaughter for all iPhone and iPad downloads, updates, technical issues and user guide. Downloaded the OS digital maps ‘free’ version to see if suitable before buying premium version. I am not going to ask granddaughter for help just yet because this can’t be that difficult but was trying to plan a walking route from Shepton Mallet Somerset to Wells Somerset using public pathways instead of the main roads and I can’t seem to get a suitable response from the app. in fact it just keeps giving ‘ as the crow flies ‘ type route. Tried other destinations and same thing happens. Does it not provide a suggested best walking/ hiking route using public paths across fields etc. What am I doing wrong. Also, I am assuming you can ‘zoom’ in on maps to help locate gates and stiles etc but they can be difficult to locate..Version: 4.5.0

What’s happened?I have a subscription, and use an iPad. The first problem, now seemingly resolved without any action by me, was that there was a login problem. But the app is unpredictable; it didn’t used to be. About half the time, zooming in brings up the 1:50,000 and then the 1:25,000 maps, as it should. At other times, that doesn’t happen. This seems to be independent of broadband speed, which I initially thought might be the explanation. The maps are beautiful. But the earlier version of the app was more reliable - such issues just didn’t arise. Update: Thank you, OS, for the response, from which I gather you’ve not been able to replicate the zooming issue. As I said, it has been intermittent; and I’ve discovered that when I can’t zoom in to 1:50,000 and 1:25,000, there is a workaround. If I switch from the small-scale map to the photographic view, then switch back to 1:50,000/1:25,000, the map then comes up at whichever scale is appropriate to the zoom level I used in the photo option, and that seems to work every time. Strange. But the maps, of course, are wonderful!.Version: 2.0.16

Not serious about safetyThe app developers are pretty casual with their users’ safety. Offline maps are an important safety tool on a hike and if you can’t rely on them being available (or if they’re not available at all zoom levels), it can be a risk to use them on a hike. Given that this is basically a government funded endeavour, it’s terrible how careless they are..Version: 2.0.6

My subscription disappearedI came on a walking holiday, relying on the app for navigation. After day 3, the app “forgot” my Premium subscription so it won’t show me the leisure maps. I am so angry! It’s Sunday and I can’t even talk to their support. What a joke..Version: 2.2.2

Needs workI'm going to start with the biggest pain with this app. If you choose to actually buy your maps instead of subscribing, you're treated like an underclass of user. The app will- dump the maps you have saved, so you get to your walking area and find your 1:25k map is no longer stored ready to go. Oh so handy having to use your data in the wilds hoping there's actually a signal. Then when it does retain your downloaded map, when you try selecting it, you get a nag screen telling you how you should be a subscriber. The reason I buy my maps is because I'm going to be using them regularly and don't want to pay a subscription for something I own already. Now for the stuff that could do with improvement. Finding other folks routes could do with the option to search by distance, there seem to be a lot of people walk a few feet, when I'd like to do a few miles. It would be good if routes could be listed as circular (start and finish within 250 meters of each other). When working and used for planning a route, this is great, genuinely a useful way of plotting routes. On the move outdoors, it does occasionally start telling you you're off course, despite the fact you're on the course on the display. Bike use could include a trip meter at the bottom. But for all this, it's still my go to outdoors app. The best mapping in the uk bar none..Version: 2.0.6

Great App but please make ROW clearer!To date I’ve not paid for the full UK wide subscription so only have access to Explorer maps where I have bought the paper map (never leave home with a paper map to backup the online version). As a result I frequently have to fall back on the free Standard Map. In general this is excellent, loads quickly and is clear and easy to use as you’d expect from Ordnance Survey with one exception... Rights of Way. “Paths” are shown as a dotted line but disappear when you zoom out and Bridlepaths or Byways are frequently missing or where they are shown (as a track) it’s not clear that any right of access exists. Why can’t they be shown in a similar way to the Landranger and Explorer maps? Or is the plan that we should cough up for an annual licence which seems massively unfair when OS don’t own this data (It’s actually managed by the various County Councils or Unitary Authorities). Should be an easy fix to drop this layer in so come on OS, sort it out!.Version: 2.2.5

BuggyPremium subscription very buggy. Says you need to download maps but won’t let you download when you have it. So it is useless.Version: 1.14.3

Not worth it!I got suckered into paying for the app, it doesn’t even show available riding trails in my area. They are sign posted by the local council but this app doesn’t recognise them. Absolute waste of money!.Version: 3.3.0

Not worth it!Downloaded and signed up. What a waste not even one trail in my area. And found only one in the whole Aus. Waste of time! Deleting and canceling the subscription!.Version: 3.1.2

Latest version seems to be a step backwards!I’ve been a premium user for a couple months now and I was very impressed initially. However the latest version has a couple of major issues. Firstly, its very slow to load initially, you can wait several minutes, even with a very fast internet connection, for maps to load and zoom. It’s then still slow as you try to move around for another couple of minutes before settling down. Is the device checking the subscription is valid? If so this process needs to be much faster. The other issue is with downloaded maps, they did appear instantly, but in the new version it takes several minutes for them to appear, again I suspect the device, which displays a revolving circle throughout this process, is checking the subscription is valid. However even when you don’t have an internet connection the maps still take 1.5 to 2 minutes to appear. The app often crashes during the above processes. These are annoying issues which have only just appeared. Without them I would awarding the app stars..Version: 2.2.6

Doesn’t work when connected to the internetUpdate. The app works great with no internet connection. Disable mobile data for the app and it works great. Having purchased paper maps, I’ve used this app to download the off-line version. The app continually requires me to re-login, and I frequently have to re-download, or at least verify the download, before I can use the maps. Horribly flaky behaviour..Version: 3.5.0

Useless for AustraliaAbsolutely useless for Australia. Zero maps in SEQ, complete waste of time and money..Version: 3.2.1

Just terribleI downloaded a paper map, then zoomed in on it, but it failed to show up. I close & reopen map; still not showing. Then I kill the app, reopen, and finally the map shows on zoom in. Really this app is poorly map. I think I will move to AllTrails instead. OSM is so much better now. Previous complaint: drove to remote location with no mobile phone to do a hill walk. Opened the app and nothing worked: it had logged me out and refused to show my downloaded map. There I was, in the wilderness, and no electronic map! Thankfully, I brought paper map. This app is useless to me if it requires mobile data to operate on hill walks!.Version: 4.0.3

Quits repeatedly with large custom offline mapsCreated a custom map of most of Pembrokeshire (250K) for an upcoming hike. Once it finished downloading, I zoomed in and out, scrolled, etc. It only took a few seconds for OS Maps to quit. I tried again with similar results. A separate custom online map of SE Wales had the same trouble. I had fewer problems with paper map downloads (OS maps that have a digital activation code). This makes me think that OS Maps was not thoroughly tested with large offline maps (>250K). I will make sure that I carry paper maps for now..Version: 1.11.1

Absolutely awful - truly, truly awfulThe previous version was spot on. I do a lot of hill walking, and this app was my go to compliment for paper map and compass. Easy to use, offline maps and rock solid stability. Since the latest update: stability is horrendous (crashes during each use of the app), downloading maps doesn’t work (I have downloaded the 9 maps that I have purchased previously six times already, on the app closing and reopening I have to download all over again! I have followed the advice and logged out, reinstalled (twice now) and re-downloaded but to no avail. The maps themselves when used (I think this is being coined ‘snap-to’ functionality is a real let down, and an ‘improvement’ that really wasn’t necessary or that delivers any enhancements for the end user. Finally, when turning of wifi and mobile data, the offline maps don’t appear to function at all anyway!!! I have long been a fan of this OS Map app, but if this is the sort of updates that are going to be introduced without being tested as fit for purpose, or delivering what the customer base actually wants, then I will seriously be considering alternative applications that provide better functionality and use support..Version: 2.0.2

Don’t see how to integrate with OS hiking guidesI’m a big user of Ordnance Survey hiking guides, particularly the Pathfinder series, but don’t see a way to integrate these routes into the App. Am I missing something?.Version: 4.0.2

Crashes too regularly to be usable in the mountains.I have used the app regularly for around two years now alongside an OS maps annual subscription and fortunately I don’t solely rely on the app for navigation ad I’d have been in trouble more than once. Even alongside an OS maps subscription and buying physical OS maps, using the download codes and actually downloading offline maps to my phone it still can’t consistently track my progress when I try and record a route and out of the last 30 days I’ve been out in the mountains only twice has it managed to record the full trip, every other time it’s just lost the route midway through. If I’d been navigating complex terrain and using the record feature to potentially be able to follow my outward path in reverse then I’d be scuppered. Each update I hope it will improve as I’ve invested money in both my OS maps subscription, OS physical mapping and digital downloads but I’m just at a point where I need something that’s actually fit for purpose and it’s clearly time to look elsewhere..Version: 1.13.3

Good but important defectI like this app and appreciate the fair subscription and the access that gives me, which is great for route planning, and fairly good for route recording too. The big fault at the moment is despite offering offline maps and the means to save them this does not work well in the field - precisely at the moment you need it the app persists on trying to show you a live network version often pixelated and forcing you to wait while it downloads a map at the scale of the area - it seems to ignore the fact that you have bought an os map and downloaded an offline version to the device, which of course you expect to load first - I can’t find a way to tell it to prioritise downloaded maps but anyway this should be the default behaviour. Once you have waited and sorted all that out (often takes 5 mins) it will be fine until you change masts or network or - god forbid - try to use another app on the same device - so OS needs to sort out how it works in the iOS ecosystem: if you have downloaded a map there needs to be a way to fix it to stick with that. Also export and imports options are rubbish at the moment and limit usefulness as you cannot fine tune anything. User friendliness gone mad (by concealing any possible control or variation)..Version: 3.5.0

Released with fatal bugsIn July of 2016 I used this app for walks in the Yorkshire Dales. I had planned the trip carefully, researching walk routes on the Internet, and downloaded about a dozen offline maps, a key feature of the app, designed so you can view a map in a wilderness area without data connectivity. The maps saved ok, but I discovered when I tried to use them, that if I loaded a saved route on top of an offline map, it would crash immediately.. On my first walk I had to abandon the app altogether and use a paper map. Later I discovered I could use the app if I loaded the map I needed for the upcoming walk using wifi in my hotel. As long as I didn't save it, it would persist in cache and I could load saved routes on top of it. So I finished the trip using the App that way. That's why a 2* rating. When I contacted customer support after my trip to report the problem, they admitted this was a known bug if you save more than "3 or 4" offline maps..Version: 1.6.1

Downloadable maps don’t work. No help from OS to resolve.Firstly the codes on the paper UK explorer maps didn’t work. After chasing it up with OS, the downloads were added to my app account. Then the downloads triggered a message “the map failed to load because the style can’t be loaded.” They advised be to uninstall, reinstall, redownload. Same issue again. When I contacted OS they said they would get technical services to look into it. A week later I got an email saying they couldn’t recreate the issue and couldn’t fix it, in spite of screenshots being provided showing it is a problem. Waste of time and clearly false advertising when they say includes mobile download on the front of their maps. Really poor service..Version: 3.6.2

Maps take two minutes to appearI have downloaded the maps I have bought, so they ought to appear as soon as I open the app, as they still do in the now unsupported MapFinder app. I am not sure how it is possible to go downhill from an app, rather than build on it but the maps in this app take two minutes to appear. I have contacted support and nothing has been done, even though I can see from other reviews that this problem has been ongoing for years. It isn’t reasonable to expect people to wait two minutes for the (already downloaded) maps to load up every time they want to refer to them. I can still use the MapFinder app and have paper maps. However, this app is currently verging on unusable in practice. Update: the downloaded maps do load up straight away if I turn wifi off. That’s hardly ideal and I can’t imagine why this has not been fixed for years, so I’m only bumping the rating up from one star to two stars..Version: 4.0.5

“Premium” topo has a long way to goAustralian “premium” topo maps appear to be a low res scan which does not zoom without terrible pixelation. Certainly not worth the subscription and nothing like the quality of the UK version. ViewRanger is a better option at the moment for Australia.Version: 3.0.4

‘Offline’ maps don’t open when offlineI’ve had this app for years but still find myself apologising for it. When the app is open and you’re actually looking at a map there is nothing better. However, there are layers of clunkiness, some serious. The most significant problem is that - despite ostensibly having access to offline maps and even when you’ve downloaded the maps at home - once you’re out in the field with no signal and open the app and try and open one of these ‘offline’ maps they still say that they have to be downloaded so are inaccessible just when you need them. One also shouldn’t have to open each individual offline map; if you’ve purchased and downloaded them they should simply open when you’re there rather than your being told that you may incur charges when you’re away from your wifi. Therefore I’ve given the app 3 stars, splitting the difference between the 5 for when you’re looking at a map and the 1 for when you’re trying to access it..Version: 4.1.1


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