- 46.6LEGITIMACY SCORE
- 51.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Oticon ON App Complaints & User Negative Comments 2024
Oticon ON app received 118 complaints, negative comments and reviews by users. Have you ever had a bad experience using Oticon ON? Can you share your negative thoughts about oticon on?
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Oticon ON for Negative User Reviews
✓ Hearing aids Not connecting properly with my phone and iPadI’ll have “stream to left and right hearing devices selected and it will randomly connect or disconnect from my devices… I’ve never had this problem until about a month ago…it happens more frequently when there’s no Wifi connection..Version: 2.5.0
✓ App has stopped working.App has worked well since I bought my aids two years ago. For some reason since updating software to iOS 15.4, the app no longer works. My aids are connected to my iPhone, but no matter how often I try, I can no longer get my aids to link to the iOS app. Any thoughts greatly received..Version: 2.5.0
✓ Still lousyWas waiting and hoping app update would fix issue of aids constantly disconnecting from the app. It’s actually WORSE. I’m constantly having to toggle Bluetooth off/on, unpair/repair the aids, etc. aids also randomly turn off and on , mostly when streaming from TV adapter. I have latest iOS version and aids were replaced by Oticon in June so it’s not the aids. I don’t have aids connected to iPads or any other devices. Still very disappointed **so why is response from a year ago about firmware? Are you actually reading these reviews Oticon? Also not sure why my name doesn’t show up on review? Something about iPhone 4s not compatible? I don’t even have an iPhone 4s..Version: 2.5.0
✓ Not working with my iPhone 17 osNot working with latest iPhone update.Version: 2.5.0
✓ Oticon needs to update their App for iPhone 15.4.1I recently updated my iPhone 13 to the updated iPhone App, as suggested by Apple iPhone creator. I can not use my iPhone any more to adjust my volume, or use the Oticon App find my hearing aids feature. I have deleted the Oticon Open App as suggested, then turned off my iPhone, then reinstalled the Oticon Open App, ALL to no avail. I still do not have the much used Oticon sliders bars to adjust my Oticon Hearing Aids. This happened once before about 4 years ago, and when I Nextel did an iPhone recommended update, I was able to use the Oticon Open again. Could Oticon PLEASE UPDATE THEIR APP TO KEEP UP WITH THE IPHONE UPDATES. Thank you Oticon, my Hearing Aid Specialist tells me Oticon is the best Hearing Aid for my hearing loss..Version: 2.5.0
✓ Idiots discontinued supportNow I can’t stream my tv anymore. Idiots.Version: 2.5.0
✓ Do Not RecommendApp shut down for no apparent reason.Version: 2.5.0
✓ We’re is the controller to adjust noise and eccI can't find the screen, to adjust noise variation and bass, mid range, treble.Version: 2.0.3
✓ Wonky to the max!Rather fragile. Works great for a day two and then volume starts sliding up and down uncontrollably. Listening modes change unexpectedly also. The fix is to reboot your iPhone, which works for a day or two. They also suggested I unpair the hearing with the app and then pair again. Unfortunately the instructions they gave to do this make no sense. Still trying to figure it out. $1500 out of pocket plus the thousands my insurance paid you’d think they could do better. DO NOT download the app to more than one device (ie. iPhone and iPad, that really screws things up as they seem to compete. I am disappointed, however product support has been very attentive and sincere in their efforts to assist..Version: 2.5.0
✓ Hopeless appThe reviews say it all….. The worst possible app After several weeks still no improvement-such a pain Some reviews go back to almost a year complaining about this disastrous app and still nothing done to rectified Another example of corporates out of touch and lack of care for their customers The genius who worked on this app hopefully has been dismissed without any remunerations.Version: 2.5.0
✓ Sometimes?My one year experience with this app is disappointing. I have to delete it then reinstall it 2/3 times a week. Some days only one hearing aid registers and it’s not always the same one. I thought that when I updated my iPhone things would improve but they haven’t..Version: 2.5.0
✓ Sadly…I can give this app no better than one star. When I first started using it, it worked very well. When I paired to a new cell phone it will not leave demo mode. I tried every suggestion I could find. I deleted the app and after weeks I downloaded it again. Going through the process to connect, when I connect the app to my hearing aid, the app stays stuck on the instruction page where the only option offered is to “try without hearing aids”. If the app is closed it goes straight to that page when the app is opened. This bug is often discussed on help forums and frustrated user pages. So far, no fix. I think this is my first one star review of an app. But, for me, it is now useless..Version: 2.5.0
✓ Just disconnects without warning a lotRandomly my aids get muted and shown in the app as disconnected. I then watch the app change from connected to disconnected several times. I then have to turn my aids off and on again. What is the point of having discreet hearing aids that I control through an app when the app turns my aids off and I’m reaching to my ears and can’t hear other people in a zoom call ? The aids provider has been useless, inclined to believe I’m some daft old biddy. I work in technology and don’t believe the firmware in the aids works correctly with the app. Please fix..Version: 2.5.0
✓ App no longer worksUpdated to iOS 15.4.1 App will not connect to hearing aids. Yet iOS is happily working with hearing aids..Version: 2.5.0
✓ App not workingI have tried everything to get the app to work, since the last update for my iPhone and nothing is working. I have deleted the app and reloaded several times. I have followed all the steps to pair my hearing aids with the app, but nothing is working. It just stays on the page on how to pair your hearing aids. I just want to be able to use the app again, because when it was working it helped me adjust the volume of my hearing aids, be able to talk on the phone and hear people, and know when someone was trying to reach me on my phone. Now I can’t do any of those things because my hearing aids will not pair with my phone. When I go to accessibility, hearing aids, it shows my hearing aids are connected and paired with my phone, but the app will not work. I hope someone can help me..Version: 2.5.0
✓ TonyThe new app is atrocious. 1 extremely slow 2 continually disconnects 3 features that make absolutely zero difference to the sounds I hear 4 GIVE ME BACK THE OLD APP PLEASE. $13,000 for hearing aids and an app that useless.Version: 2.5.0
✓ Not greatThis app works with my iPad, but will only recognise one aid on my iPhone since the last update, therefore it doesn’t work at all on the phone. And that’s where you need it to work. I only use it to connect by bluetooth to an Oticon TV adaptor which does work quite well..Version: 2.1.0
✓ No PairingUnable to pair my hearing aids to the Oticon On App. Have contacted my place of purchase and been informed that the problem is with the firmware. Can you please rectify or suggest an alternative solution..Version: 2.5.0
✓ Poor connection.Similar problem to a previous comment. Loss Of connection using the app. Have had to delete and reinstall app again..Version: 2.4.0
✓ DisappointedThis app worked flawlessly with my hearing aids. On my wife’s new set its a whole new nightmare to keep the streaming working. She has a new iPhone 14 pro. The streaming stops for no reason. We fiddle with it forever then touch the mic button several times, as we fiddle, until a screen to select ‘streaming to’ comes up. Then we select her hearing aids and it works for awhile. The hearing aids won’t sync on her two year old iPad. We removed and installed the app twice, rebooted the iPad and did everything exact as we did on her iPhone..Version: 2.5.0
✓ No Longer Stays ConnectedOticon needs to update their app to reflect whatever changes Apple has made to Bluetooth. It’s clear they don’t keep up..Version: 2.5.0
✓ Keeps disconnecting from iPhone 14They paired easily and simply when I was fitted for my hearing aid. It worked for a day and after that it disconnects from blue tooth. I’ve tried powering the phone off and on, turning Bluetooth off and on. None of the hearing accessibility settings have changed. I’ve had this hearing aid for 24 hours and still have to pick up my phone or use speaker. Judging from the other complaints, this is a known issue by the developer. Why is this not being fixed? Are you unable to fix it? Or do you not care because you’re making so much money by selling the hearing aids? This app has one job! Ugh!!.Version: 2.5.0
✓ Left aid keeps losing contactMost mornings when I put the aids in the left aid works and “talks” to the right aid but not to the iPhone app. When I receive a phone call only the right aid connects. Sometimes I solve the problem by deleting and reinstalling the app. Help please.Version: 2.1.0
✓ Extremely Frustrating !The old app worked just fine. This new one sometimes connects one ear, not both and other times neither ear. To reconnect (per instructions) by putting them in the charger is also a complete hit and miss. Sometimes they connect other times they don’t. It is aggravating enough that I will consider other hearing brands next time if they can’t get this sorted out..Version: 2.5.0
✓ This App will lead to major hearing damage!!!No response to previous complaints from tech support!!! Ever since we got the app, the TV volume resets to MAXIMUM volume, every time a notification comes in or when you interact with other apps..Version: 2.5.0
✓ Stopped WorkingSince IOS 17 they have quit. ..Version: 2.5.0
✓ Where's my data?Yesterday I tried to open the Hearing Fitness function on my Oticon On app and, after using it successfully for several months, it told me that I had to open an account to access this function. I opened an account only to find that all my carefully-curated data for the last six months had disappeared. Thanks a lot Oticon! You have fixed something that was not broken and trashed my health data for no reason at all. It has been a pain to have your app running constantly and getting in the way in the app switcher, and I will not be doing that in future, especially now that I know that you might wipe everything again when the mood takes you..Version: 2.5.0
✓ Not accurateI just recently started using this app & I just put new batteries in 5 minutes ago & it’s reading the batteries are at 50% then a minute later 40% then when I restarted the hearing aids it went to 70% then back to 50%. This is insane!.Version: 2.5.0
✓ PoorI have worn hearing aids and use their apps for over 15 years, finding them helpful and supportive until now . . . . One or both hearing aids arbitrarily disconnect. Despite switching both the phone and aids off/on and removing/reinstalling the app, it/they remain disconnected At this time the aids remain paired in settings and the program menu, flashes grey and freezes Furthermore, in the TV Adaptation Proggramme the 0 setting will not stay if adjusted by the provider to -5, which stops the echoing, but reverts to default And there are 3/4 seconds delay moving between this TV and P1 programmes, so making conversation and consistent TV listening very difficult So many non user-friendly glitches. Extremely poor and disappointing.Version: 2.5.0
✓ App problemAfter update does notbstream. my tv adapter tv3 worked well before but is now a boat anchor..Version: 2.5.0
✓ TV Adapter Streaming - environment volume control does not workWhile in the TV adapter program and streaming sound from the adapter the environmental volume control doesn’t work. The streaming volume works, however when trying to adjust the environmental volume it also adjusts streaming volume (and not the environmental microphone volume). I’m hoping this feature can be fixed..Version: 2.5.0
✓ Won’t stay connectedI just received my new Oticon More and they will not stay connected to my phone or the app. I had no issues with the previous generation S3 aids. I find that I have to turn off Bluetooth on my phone and the turn it on again and open the battery door to restart the aids. Very frustrating. Also if they connect I sometimes only get sounds in one ear. Not really impressed with this model so far..Version: 2.5.0
✓ Disconnect randomlyThe app will not stay connected to the hearing aid for long. Either one or both hearing aids disconnect from the app. I have to shut the iPhone down and restart again. Very frustrating. Fix the app please..Version: 2.5.0
✓ TerribleI use to have the previous version of this software and I had no problem . Now I have this version and it is terrible loose connection cannot connect have to restart my phone to get the app to work.Version: 2.5.0
✓ Needs an updateI never used this much. Usually just checking battery levels, and sometimes using it to turn hearing aid volume all the way down without turning them off. It was fine. But on trying to use it for the first time since the iOS 17 release, it crashes on launch. Every single time. Edit: Just finished a scheduled follow-up with my audiologist and she deleted this app from my phone. She said it had been superseded and I should instead use the Oticon Companion app. Happily, I had already found that app after discovering that this one did not work anymore..Version: 2.5.0
✓ No update in hearing notifications logAfter new release, device log is gone or not updating properly in i phone.Version: 2.0.0
✓ Oticon App not workingUpdated to ios17 on my iPad and app quit working. Hope there is an update soon..Version: 2.5.0
✓ App doesn’t run - can’t leave demo screenFollowed directions. Paired it with the phone. And then the app stalls out..Version: 2.5.0
✓ Frequently disconnectsI have been wearing Oticon hearing aids for many years now, and this app has never stayed connected. When I go into accessibility and hearing devices on my phone, my aids are connected fine. Lately, the app has been indicating that one aid has significantly lower battery power than the other. So much so, that it always looks like one ear is close to going dead and the other ear is at 100%. I have rebooted time after time and they’ll both say 100% but then if I go into the app again, it’ll say one ear is like 10%! I finally deleted the app..Version: 2.5.0
✓ Latest version is a downgradeOne reason I chose Oticon for my new HAs was the that the paired app reviews seemed to be the best of those on offer. Version 2.0.0 is a backward step..Version: 2.0.0
✓ DisapppintedI changed the batteries and the App read L 100% R 90%. Swapped batteries over to the opposite sides but still had the same L & R readings! Also, Hearing Fitness doesn’t update. Still a bit of work to do on this App ....Version: 2.0.0
✓ Very DisaoointingContinuously disconnects from hearing aids. Constantly need to connect to aids. And it connects very slowly..Version: 2.5.0
✓ App gets stuck in loopI had exactly the same problem after updating my iPhone software. I deleted the app, re-installed it and tried pairing. The hearing aids seem to have paired because I can stream music etc through them. However I cannot use the app because it's stuck in a loop. Demo mode is switched on. If I turn it off it goes into the pairing screen but the only way to get back to the home screen is to try without hearing aids and it then takes me back into the demo mode etc. etc. etc. etc. etc. I am unable to use the app to control volume or program..Version: 2.5.0
✓ More 2Since purchasing a pair of these nearly a year ago, I have had continuous problems with one unit dropping Bluetooth streaming on both on phone call and music streaming with my iPhone 12. Multiple resetting Bluetooth and making sure no other listed device is active has absolutely no effect. There is nothing more aggravating than losing audio in one HA ( mostly the left one) while trying to carry on conversation. Second issue is the the person on other end complains of poor voice reception, requiring me to switch to speaker phone mode. Very disappointed in sun standard technology of the More2 model..Version: 2.5.0
✓ Some good & Some real Face Plant Dumb stuff tooThe bits that work are good. The dial to increase or decrease volume is handy. The ability to select programs for settings is fine. Then there is stuff that almost works. The battery indicator is a joke. Batteries which are at 40% suddenly start the next day at 90% for no reason. The accuracy is highly erratic. Finally there is the broken stuff. Connecting to other things like TV is offered but utterly unusable. No guides or useful functions here at all. Ignore it. This is an app which promises more than it can deliver. Use the good bits and ignore the offer of connections via IF. There is nothing of any use there at all..Version: 1.10.0
✓ App needs to be updatedApp hasn’t been working on phone for awhile now. Unable to open app. Very frustrating.Version: 2.5.0
✓ Hopeless.I have tried two iPhones and the app just stays on the screen “how to pair your hearing aids” I pair them but can’t get back to the main menu and they immediately disconnect..Version: 2.1.0
✓ Remote Almost Always Drops OutIt seems like almost every time I open the app it says it's disconnected and I almost always have to reset the Equalizer. I have noticed that sometimes when listening to music the right side will drop out so no stereo. Coming from a competitors hearing aids where I hardly ever needed to change out domes, it's strange that I need to go through that hassle every month or two. Oticon was my go to for my first two sets of aids and the audiologist suggested a competitor and I was with them and didn't think they updated the app often enough and it looks like Oticon is currently doing the same thing..Version: 2.5.0
✓ Worked for a whileAfter 2 months my aids keep getting disconnected and however you try it doesnt connect properly Sometimes individual sides work When you press the connect thing at the bottom nothing happens This is for connecting to devices, and is very frustrating.Version: 2.5.0
✓ Update not greatThis App was awesome and then it was updated. We can’t connect directly into the hearing aids to speak to our son directly. Add that feature back in and it will be great again. Thanks.Version: 2.0.0
✓ Stuck on Troubleshooting pageSince purchasing an iPhone 12 the app is stuck on the “Pairing your hearing aid(s)” page. There is no “X” to close the page and return to the Home Screen. I can access “Try without hearing aids” though when exiting demo mode it goes back to the page mentioned above. I have deleted and reinstalled apps many times with no other devices nearby and did a forced reboot on the phone (not just switching it off and on). Very frustrating. Is this a known problem?.Version: 2.3.0
✓ Fix it!This app is very bad takes forever to pair and often need to delete and reinstall it. Very frustrating..Version: 2.5.0
✓ AppApp won’t work after the iOS 17.1 update, I really on this app, can you please fix the issue ☺️.Version: 2.5.0
✓ Needs updatingIPhone 15 user here and ever since the switch the app doesn’t even open. Please fix as I can’t control the hearing aids at all now. And it’s very frustrating not being able to switch the settings I need to switch..Version: 2.5.0
✓ App is ok but needs improvementsI appreciate that there is an app to control my streamer and hearing aids. I really like the streaming equalizer and hope that a similar option will be made available to temporarily adjust the frequencies in different listening situations where I could try different settings to hear better. And of course those settings could easily be reset through a button or when the hearing aid reboot. Also, the seems to be a problem with my streamer and hearing aids rebooting which I understand does so mainly with iPhones. Please fix the issue. It is annoying withe the constant rebooting of both. Thanks Paul.Version: 2.5.0
✓ New update has made life hell!Since the last update (Oct 2019) the app plays up like crazy, constantly disconnects my HAs, constantly changing the volume control on its own accord, usually it changes between -3 to -8. Sometimes I can even watch the app make the changes right in front of me. It is so frustrating constantly having to reconnect HAs and manually adjust volume level just for this app to change it again. Emailed developers and after a delayed reply offered no help at all..Version: 2.0.0
✓ Issue with text alertsIt was nice to be able to hear my phone in my hearing aids (my previous Oticon hearing aids were not Bluetooth enabled), but I discover it caused an issue with alerts on my iPhone. I could not figure out why I was no longer hearing an alert when I received text messages when my phone was locked. Through much testing and research I figured out that when I had Bluetooth enabled, I would NOT received alerts. If I disabled Bluetooth I would receive alerts. I had to uninstall Oticon app and everything worked fine after. Very disappointing to say the least. So, no Oticon software until that is fixed.Version: 2.5.0
✓ Won’t work with my new phoneI bought an iPhone14 pro max and now my ponto wont connect to the app.Version: 2.5.0
✓ Works sometimesThis latest version only works sometimes for me I keep getting messages that my hearing aids not compatible with the app. Yet other times it works . Frustrating older app was simpler and heaps easier to use. Getting a pairing is often difficult.Version: 2.0.0
✓ App updateWhy can’t you update the app so we can use it with ios17, surely the hearing aids at $5k a pair would warrant at least one app that works with the Oticon more 2 Please at least resign that your working on it and a eta of when it will work with my iPhone.Version: 2.5.0
✓ Background noiseWas able to delete background noise? How is that now done after the latest update ?.Version: 2.5.0
✓ Doesn’t WorkThe app worked for the first 2-3 days after getting the aids, but won’t work anymore. To be clear, the aids themselves still work perfectly and iPhone settings still work, but the app doesn’t. I’ve tried everything to include, deleting and redownloading the app, repairing the hearing aids, etc, but the app just will not let work. My Oticon More 1s are connected to my iPhone via Bluetooth and all Bluetooth settings work, however, the app is still telling me that I need to pair them. To make it even more frustrating, the app can literally find my hearing aids location at any time, so it clearly DOES connect to my hearing aids. However, I have not been able to change the volume, check battery, etc, since the first few days. Side note: The fact that I couldn’t create an account via the app if I disagreed to you guys sending me emails is unbelievably scummy. I was only able to create an account after pressing accept to you sending me emails. These hearing aids cost THOUSANDS and yet the app doesn’t work outside of location finding and you can’t have an account without agreeing to marketing spam. Honestly unbelievable..Version: 2.5.0
✓ Reboot iPhone daily is needed to keep app wokingI was given the advice by oticon support than the only way to keep app working correctly was to fully reboot my iPhone and iPad each day. No other app I'm aware if requires this. I deleted the app from my iPad and use the excellent hearing connection within ios. The app repeatedly says it can only connect to the left aid and not the right when in fact either both are connected or the left is the one which doesnt connect. I have kept the app on my iphone for the find my hearing aids feature should i ever need it but on my phone i also use the built in hearing aids section in ios which is found under accessibility and have it as a desktop widget. On the whole i find the oticon more 1 hearing aids to be excellent but i have to keep switching bluetooth off on my devices as they only connect to one which is a major inconvenience and if i have bluetooth on both the hearing aids just keep switching on and off with the related audible notifications..Version: 2.5.0
✓ App is stuckThe app is stuck all the time at 18% whether the aid is connected or not. In fact it says it’s not connected, it still says it’s 18% and it is connected. The app is useless. Freezes until it’s re-paired and then only for a short time. Remote control never works anymore. And the hearing aid drops periodically. Sometimes I have toJust put it in the wireless charger for 10 seconds or so and then back in my ear and it works until the next time it drops. Other times, if I tap on it when it’s in my ear it will come back. At the times when I actually have to put it back in the charger, after maybe two hours of use, and it dies – if I’m not home I can’t put it in the charger so I’m stuck with a dead hearing aid until I can get back home For the money, I’m very disappointed. I would not recommend this hearing aids to anyone.Version: 2.5.0
✓ No longer supported in iOS 17App does not function in iOS 17. The new Oticon Companion app is not compatible with my hearing aids. My choices are now to buy a new pair or deal being unable to make adjustments. Anti-consumer behaviour..Version: 2.5.0
✓ DisappointedMy hearing aids worked very well with the app when I first got them but 6 months on they do not stay connected. When taking or making a phone call they switch in and out making it difficult and listening to music is just not possible as they never get through one song without cutting off..Version: 2.5.0
✓ Terrible streamingThe audio stuttering is so bad that I have stopped wearing my hearing aids when I’m expecting an important phone call or want to stream music or an audio book. I use my Bluetooth earbuds instead. The hearing aids work well for clarifying sound, especially conversation, but are completely useless for streaming. I get a few words, then silence, then a few more words, then silence again and on and on it goes. I have tried unpairing and repairing my hearing aids, forgetting them in Bluetooth, shutting down and rebooting my iPhone, etc. Nothing works. I finally deleted this app, on the advice of my audiologist and am using a different one, but that hasn’t solved the problem either. I’m beyond frustrated..Version: 2.5.0
✓ Does not work with iOS 17It’s been weeks since iOS 17 came out and comments about this app no longer working however there has been no response from the developer of this app..Version: 2.5.0
✓ Awful App.Keeps disconnecting from Bluetooth and sometimes is extremely difficult to pair again. When setting the volume at a higher level, it cannot be made permanent via the app, it must be done by the audiologist at the cost of an appointment. I sincerely regret purchasing this brand..Version: 2.5.0
✓ Is it the phone or the app?I’ve had this app for 3,4,maybe 5 years, just got new hearing aids. If I stream music or the phone into my hearing aids it kicks me out of streaming, or just won’t connect. Senior Delenotios.Version: 2.5.0
✓ Oticon hearing aids continuously disconnect.Have had my Oticon hearing aids paired to my iPhone for 2 1/2 years without any problems. For the past two months they disconnect after every use. Make or receive one call and the entire pairing process has to be repeated. Hearing practitioner and Apple haven’t been much help. Only did the same procedures that I have been doing. Getting rather frustrating when no one seems to have a fix for something that was working perfectly fine for years..Version: 2.5.0
✓ IOS16 update affecting audio streamingBefore iOS16 update on iPhone 13, audio streaming to Oticon OPN 2 BTE PP (with Firmware 2.5.0) was working very well. However, since iOS16 update was installed in iPhone 13, not all audio and audio-visual media is being streamed to Oticon OPN hearing aids. The Oticon ON shows hearing aids are connected but when most music in Apple Music, most videos play or during phone calls, silence. I’m unable to restore iPhone to iOS 15. Oticon ON app needs to be updated urgently to fix the bugs..Version: 2.5.0
✓ Always disconnectsPaid 7,000 for the newest Oticon Real and there so is unreliable. Either the left or right disconnects and it is annoying to keep reconnecting. I have iPhone 14 pro max with undated. This problem has been for months. Disappointed a larger profitable company like Oticon continues with there bad rep for this app.Version: 2.5.0
✓ Won’t stay connected.Since upgrading to iPhone 14, the hearing aids will initially connect during a phone call, then drop on and off repeatedly forcing me to manual deselect Bluetooth and restarting my cell phone. Never had this issue before but I’m at the point now of delegating the app..Version: 2.5.0
✓ Need update urgently!This is health tool, people rely on it in their daily lives. It’s not working since ios 17. Updates should not be this slow for such a tool..Version: 2.5.0
✓ Used to work well, now crashesNow crashes when I open in iOS 17! Fix please. My hearing aids won’t connect to newest iPhone with iOS 17. Disappointed!.Version: 2.5.0
✓ Hearing aidsI am unable to connect to iPad. It worked before the most recent update..Version: 2.5.0
✓ App doesn’t workFix it. Just gives the Home Screen picture and then crashes..Version: 2.5.0
✓ Doesn’t workThis app will not connect to both hearing aids and will not work on Bluetooth anymore. It used to work much better but I cannot get any good and consistent response from the app on both my iPhone and iPad..Version: 2.5.0
✓ UselessGot Oticon on aids. Worked great for two months, then app started saying flat batteries even though new ones. Then they stopped working altogether. (App and ear pieces) I changed phones, eventually got the app to work, but my ear pieces don’t work, 8 months still waiting for nhs, app says they work, not a peep out of them, is it the app or ear pieces, one day I may find out. And I’m not an old person!!.Version: 2.5.0
✓ Backward step - bring back version 1!Version 2 has taken a massive step backwards. Far from giving me discrete ways to adjust my aids, it now takes longer to adjust aids due to more taps/swipes and specificity of where to tap for volume etc. I’ve sent detailed feedback. If I could return to version 1, I certainly would! Meanwhile, I will be using the in-built controls on my aids from now on. In fact, I'd probably delete the app if it wasn't for the find my aids feature..Version: 2.0.0
✓ More control over your devicesIf you had more control you could get better results. Coming from Resound to Oticon this is a downgrade in the app. The control for the tinnitus allows +0 to -5 what a crap range. Let me fine tune it a bit more so I can help my audiologist, then save it. Let us save a profile so once we fine tune these to what we’re finding in the real world results are we can go on with living. The resound app is WAY better with controls over your 2000+ dollar devices. Allow us more than +4 to -8 or 0 to -5 on volume and to save a custom profile. These would be MAJOR improvements especially the profile one for the tinnitus sufferers out there..Version: 2.5.0
✓ Doesn’t work on iPhone since latest software updatePlease update app to work with IOS14.0.1..Version: 2.1.0
✓ Works fine when it actually connectsThe app works fine when my hearing aids (more 2 minirite) are connected. One or both will disconnect frequently even after updating to iOS 16. Sometimes restarting the hearing aids will reconnect them to the app, sometimes it doesn’t. My hearing aids still work, but the app is unreliable. ETA: I have a new phone (iPhone 14) and it’s updated to iOS 16. The app still disconnects frequently throughout the day. I’ll only get audio on videos from one hearing aid or it won’t play through them at all. When I take my dog for a walk, it will cut out constantly and I can’t enjoy what I’m listening to! It’s very frustrating!.Version: 2.5.0
✓ Poor connectivity abroadHave just returned from a holiday and connectivity in Majorca was dreadful. I tried deleting and re loading the app but really poor result connecting and also my oticon hearing aids would disconnect without warning. The Oticon on app worked slightly better but generally the app fails for some reason. I’m arranging to revisit the audiology dept again asap but advice on continued use of the app when abroad would be great. Could the fault / problem be the hearing aids?.Version: 2.5.0
✓ So much promise, such disappointing deliveryThe functions offered with connections to Apple devices are brilliant. In the real world, the HAs disconnect from the devices so frequently, quickly and apparently randomly that the functions are as good as useless. Why have these clever people bothered with developing the functions offered if it must be clear the them that they just don’t work? Stick to using the HAs to help with hearing problems and you’ll have to be content with that..Version: 2.4.0
✓ OticonThe worst app I have ever encountered. The original app included with my purchase of expensive hearing aids works just fine. Oticon has a new app which they want me to download and will not let me log into my old app. The new app cannot be downloaded without a password that I forgot my password option when attempting to download does not work, so the app will not load and makes my hearing aids useless. Still want to own Oticon hearing age? Not me..Version: 2.5.0
✓ Missing App FeatureI have recently started wearing hearing aids - a More 1 miniRITE and a CROS PX. They are amazing and have totally transformed my hearing. I love the fact they are rechargeable and the smart charger is a super bit of kit. However, I cannot believe that the Oticon On app does not display the CROS, therefore I have no idea what state the battery is at and I need to manually change the volume. Come on Oticon, with all the technology available it must be possible to sort out the omission..Version: 2.5.0
✓ Failing to connectHave used this app for under a year and whilst it’s been generally slow in connecting it’s been okay. Now it’s failing altogether to connect, regardless of changing the batteries and trying to reinstall the app but nothing is working . Absolutely useless. It’s not an entertainment or gaming app, it’s vital for the daily life and the struggle is real! You need to fix it otherwise it’s not worth the space it occupies.Version: 2.5.0
✓ App quit working with iOS17 updateHad been working relatively well with my Siya2 hearing aids for the past couple of years. Updated to iOS17 and now app hangs on opening screen then shuts down after roughly 30 seconds. The good news is my hearing aids still connect to my phone, the bad news is now the battery monitor, program change, and individual volume control among other in-app features are lost. Two stars are likely generous for something which no longer functions..Version: 2.5.0
✓ Too many disconnectsAbout the March timeframe, my hearing aids began to randomly disconnect from my phone, either one or both. I have tried every remedy Oticon support suggested multiple times and it just keeps happening. Then I have to go into the settings- accessibility menu to reconnect, sometimes multiple times to connect. This is particularly annoying for phone calls. Despite paying $6k, if this doesn’t get fixed, I will be looking at a different brand of hearing aids. These are only 8 months old and are nothing but trouble. Contacted by developer and suggested I have multiple devices connected. I do not have multiple devices connected and have explained this in previous responses. Still very frustrated just like many others..Version: 2.5.0
✓ Update your appWhen do you plan on updating your app to work with the new iOS?.Version: 2.5.0
✓ App keeps crashingWhen I first installed this app, it was working fine. However over the past few months, when attempting to open the app, it keeps crashing. Is there a bug that needs fixing? I’ll give a better rating once the app bug has been fixed..Version: 2.5.0
✓ New app does not work properlyI was forced by Oticon to start using the new app last week. Since then I must reinstall and reconnect my hearing aids 2-4 times a day. The new app drops one side, or both sides, at random. With the plug in recharger I am not able to uninstall and reinstall my hearing aids randomly. This is real frustrating when I am on a 5 hour hike and unable to communicate with those around me. At this point I am ready to return these hearing aids and buy something that works when needed. Never had a problem like this with the old app. One thing that makes this worse is that Oticon support is either not available, or they just won’t answer the phone when there is a problem..Version: 2.5.0
✓ Does not workThey were working get now I can not even connect to my hearing aids this sucks.Version: 2.5.0
✓ Doesn’t workI love love love this app but there is a issue off using the app It keeps showing that I need to download this new app which is horrible and I hate it and I feel like it takes up all my battery off my hearing aid and that is just annoying like please either update the new one or allow me to use this one.Version: 2.5.0
✓ Please update.Stopped working on my iPhone. Very frustrating.Version: 2.5.0
✓ Terrible connectivity experienceI’m into year six of ownership of Oticon hearing aids. Over the years, they have been very poor, as far as maintaining connectivity via this app. Three different iPhones, and who knows how many different versions of iOS and the Oticon system still gives a substandard level of useability. Many times a day, I see that one or both hearing aids is/are disconnected. This requires a massive amount of babysitting for these over priced devices and the undependable hearing aid experience before I can even make or receive a phone call dependably and get sound from the hearing aids to the iPhone. Opticon developers?? Do you not get the picture of your app only having a 2.3 rating which is essentially a garbage rating???.Version: 2.5.0
✓ Doesn’t work anymore with hearings aidsIt says it doesn’t support my Oticon hearing aids. The old app was fine and allowed us to connect to the tv adapter. Now we cannot as the new app says or hearing aids are not supported on Companion. Extremely bad move to release an app or a replacement app that has not been properly tested!!! You are really screwing with people’s lives!!!.Version: 2.5.0
✓ Not connecting since last iPhone updateNot sure what’s happening,purchased my earring aids 3 years ago never had issues. All of the sudden they are not connecting to my phone anymore, and if they do it last the days and issues start again the next day. I really need these for work and I cannot afford new earring aids at this point.Version: 2.5.0
✓ No longer works!Needs an urgent upgrade as it no longer works with current IOS!.Version: 2.5.0
✓ Bluetooth DisconnectsHave had Oticon Own 2 hearing aids for a couple of weeks. I am very disappointed with the Bluetooth connectivity. While streaming music I have to hold the phone in front of me. If I have in my hand by mi side or in my pocket one or the other hearing aid disconnects. This is extremely annoying. You would think with today’s technology this wouldn’t be an issue. Fix this please!!!.Version: 2.5.0
✓ Stuck in demo modeI have downloaded the app 3 times and been stuck in demo mode every time. What am I doing wrong?.Version: 2.5.0
✓ Won’t pairJust had one of my hearing aids replaced. Now the new hearing aid isn’t recognizing by the app. How do I change the serial number from old to new so the app will work?.Version: 2.5.0
✓ Test before installingTV also oricon receiver. Have to keep deleting and reloading to get both hearings aids at same time.Version: 2.5.0
✓ Poor connectivityThis app used to be flawless, always connecting to my Apple Xs phone. Then Apple upgraded the iOS, and I’ve had nothing but trouble every since! Seems I have to manually connect for each phone call, and then at least one aid doesn’t connect successfully. I work, and heavily depend on this throughout the day. Im an IT guy, and keep things updated. I bought the newest, high end Oticon aids, based on my experience of my last pair. Im thinking of using them (they are in a drawer) to see if it’s aid model related …. Very frustrated!.Version: 2.5.0
✓ Constantly disconnectsCannot go ond hour without one or both hearing aids disconnecting. Deleted your app.Version: 2.5.0
✓ Oticon App Update - 10/19My world came crashing down on me this morning when I tried to use the new updated app and it no longer works. I am vision impaired and can no longer use the app. Please give warnings in future before complete changes to the app..Version: 2.0.0
✓ DJD OttawaThis app is presented as a great feature by Oticon at the point of sale. And to some extent it is. However I expected much more sophistication from such a large company and an expensive product. As an example, Oticon may want to take a close look at companies such as Apple for examples of how apps can function reliably with Bluetooth technology..Version: 2.5.0
✓ Update requestPlease update the app to work with iOS 17.Version: 2.5.0
✓ Update Needed!Guys if you don’t get your software to work better you’re really going to start losing business as other Ear Device manufacturers will start to overtake you. Almost every morning I have to reconnect & pair my HA’s to my iPhone and some days it takes so long I give up. Yes, I’ve followed all the instructions to the letter. I’ve turned my phone off & restarted it, I’ve had Wi-Fi on and Wifi off, I’ve had the HA’s ‘selected’ but then they won’t pair. I’ve even tried BT off. Occasionally when everything goes according to plan, I’m like “great, I’ve finally worked it out” only to have them drop out an hour or three later. It’s so frustrating as I rely on listening to my iPhone/iPad A LOT and having to take HA’s out to put headphones in and then taking them out to put HA’s back in is driving me insane! From reading some of the other reviews I don’t think I’m on my own here either. Thankfully I still have these on trial so unless something changes in the next week it’ll be a NO from me!!.Version: 2.5.0
✓ Keeps disconnected from iPhoneI just purchased oticon more last week. App just keeps crashing. Good news is I can triple click button on my iPhone and control hearing aids from there. How do you update this app as what is at the App Store just is poor. I had high hopes for app. I have deleted and reinstalled app but that didn’t help. At this point in time better using devices than this app. Update. I went back to my doctor and explained the problem and she explained how blue tooth works. I had both my iPad and iPhone with blue tooth turned on at the same time and the Oticon doesn’t work that way. You have to have it turned on only with the device your working with. That solved all the problems I was having. So now I would give it 5 stars..Version: 2.5.0
✓ No Bluetooth connectivityCould you please offer advice. My hearing aid has lost its connectivity and I can’t use the Bluetooth function. It used to work really well and I was very impressed. Now it says disconnected even when I have it turned on and I can’t locate it in the Bluetooth device list..Version: 2.4.0
✓ The app continues to malfunction but the hearing aids are pretty goodAlthough the hearing aids aren’t giving me the battery life promised, getting about 17 hours max if I do little or no streaming (rechargeable promised 21 hours regardless of streaming), and have done since brand new, that is usually not an issue but the app hangs and requires a phone reboot at least 2x a day or it won’t register the actual hours my Oticon More 1 aids are worn. Today, though I wore them 16 hours +, the app quit working again at 6.5 hours and I didn’t check it, so that’s all it shows for the day, making the app a complete waste of time. It happens every day since the last iOS update when users were promised full compatibility. Previously it happened once a month or so. There is no reason this should be happening and the app should be at least able to access the same hearing aid data the hearing center specialist can see when they check the aids every few months. It should not make a difference if the customer is logged in to the app or not, especially once an account is connected. Read the aids or dump the app..Version: 2.5.0
✓ PainfulThis app seems to rely on MFI to work. I have trouble every time getting MFI to pair, so then of course this doesn’t work so both are useless. IOS11 and the earlier Oticon App never had this problem. It’s all a step backwards for me. Would like to say I’m happy with this but I’m not..Version: 2.0.0
✓ App not working under IO 17!When will there be an update?.Version: 2.5.0
✓ Not working on iPhone 12 Pro with OS 14.1I have just upgraded my phone and the hearing aids go to static. Can be corrected by turning aids off and on. The static can return. Effects phone calls, music, YouTube, but have not yet checked Oticon TV. I hope this is resolved quickly..Version: 2.1.0
✓ Unreliable appThe hearings aids charge well and work fine in my ears and usually connect well to the phone, but the ON app doesn’t see the aids even when they are playing something through my phone. Having to re-pair them regularly has gotten to be too much. Haven’t used the lost hearing aid feature and hopefully I don’t have to. One improvement would be to be more detailed in the troubleshooting section. It says to “restart your hearing aids” but gives no ideas how to do that. I should not have to search the internet for a direction in an app, please be more specific on how to restart my hearing aids..Version: 2.5.0
🙂 Oticon ON Positive Reviews
Oticon ON works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Oticon ON.
⛔ Oticon ON Problems
