4.9
4.92328 star

Total 24 Negative Reviews

Yoga | Down Dog App Complaints & User Negative Comments 2024

Yoga | Down Dog app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Yoga | Down Dog? Can you share your negative thoughts about yoga | down dog?

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Yoga | Down Dog for Negative User Reviews

Has changed for the worseI’ve been using the Down Dog App for almost 3 years and it has been an integral part of my daily life. However, I am so sad to see recent changes to the App and customer service that have downgraded usability significantly. First of all (and possibly most importantly) while Down Dog used to have channels to contact them (mainly to report bugs to them), and they used to respond to problems and have great customer service, they have recently taken away the ability to provide feedback to them or contact them. This is really unacceptable for a service that I pay a significant annual subscription for. Altering my Apple Store review is the only way to communicate. This is not only terrible customer service but non-existent customer service. This aspect of the App goes from 5-stars to 0-stars. The second thing is that they took away the ability to download and use a practice offline. I use Down Dog (long before the pandemic) because I live in a remote area and have no access to yoga studios, but also have unreliable internet access. By removing a key feature of their program, and taking away all my saved practices, I literally cannot use the App more than a couple of times a week. While it’s dreadful to think as I do love the practices so much, I may have to cancel subscription as I can’t really use the App anymore. Sad to see a great App go downhill with poor decisions made after becoming successful. I do hope they bring back customer service and the ability to download a practice for offline use..Version: 5.7.5

Caution difficult to unsubscribeBe very cautious purchasing a subscription- will continue to charge you annually and very difficult to stop. You cannot just go into your account online to cancel. Bit of a money grab..Version: 5.7.4

Blatantly breaking App Store rulesDirectly advertising 30% off if I pay on website? Hope Apple shuts you down for breaking those rules.Version: 3.8.0

Won’t let you cancel subscription, no support availableI don’t want to leave a bad review, I really don’t. I LOVED this app. But after a neck injury forced me to stop yoga, I decided to cancel my subscription — however, I can’t! The account is linked to a Facebook account I no longer have so I have no way of logging in. And if you can’t log in, you can’t access support from the company. I’ve tried a few different ways of contacting them but they only reply to paying customers. (Which obviously I am, but without logging in, they don’t know this. Ugh.) If I get a reply, I’ll delete this, but currently I’m stuck with a subscription I can’t use and no way of getting out of it..Version: 6.4.0

They’re still billing you every monthIt’s a nice app to do yoga but I think they’re scamming people into believing it’s free and still charging behind our backs and then making it near impossible to get our money back. It’s not right. Would be a 5 star app but they’ve stolen my money and that’s really gutter. downdog was kind enough to offer a free for schools feature during the economic hardship. Just change the email in your downdog app to your student email and it’s free until July or June 2021. Well I did that and was notified my subscription was successfully converted to the free for schools option in July 2020. I’ve still been billed every single month and neither downdog nor apple are taking responsibility for the issue and are making me jump through hoops to get my money back. Did downdog not notify apple not to bill people who use the free for schools feature they offered? I don’t know and I don’t care. They should fix the problem and send me on my way. Instead I’m stuck in an endless loop of emails in which these two companies are clinging with an iron fist to my $9.99/mo that was erroneously billed for 7 months. Check your account. I bet they’re still billing you too. Yikes..Version: 5.6.0

Great but Chromecast IssuesI too used this when it was free - it’s such a non-hassle way to incorporate yoga into your fitness routine, especially as a runner. I love all the different types of boosts, but love that I can choose very specific boosts to meet running demands (ie. there is hip flexors, hips, thighs! I’m glad Down Dog recognizes that these are all very different). Overall, I’m happy I paid for the year through their website (which is cheaper than App Store!). One BIG continuous issue is the connectivity with the chromecast. It usually just disconnects about 18-25 mins through a practice and RESTARTS. I have no idea why but it’s extremely distracting and definitely takes away from the practice. Yes, I can use fine on my phone, but having the video large on my screen is definitely preferred, especially if a friend is joining. For an app I’m paying for, I expect better..Version: 4.7.2

Airplay doesn’t work?The app is great and I love the new update with more variety. However, I can’t seem to launch the video on airplay to my tv anymore. It was always finicky with this app but lately it doesn’t work at all..Version: 6.9.0

Terrible customer service but a great appI’ve had trouble paying for my subscription for 3 weeks now. I have been sent receipt after receipt that I’ve paid for it but later on my account gets locked because the payment never went through. I also cannot pay again until after they’ve locked my account because there is no option to pay online or on the app. What makes it worse is I’ve emailed support and the advice they have offered is pay us with credit card instead of PayPal as credit card is more secure. Seems right? Not once have they apologised for these system errors. Very disappointed in the customer service seeing how amazing this app is. I love the app but now I’m having to decide if it’s worth the trouble trying to pay for it..Version: 4.4.7

Amazing but the bugs drive me insaneI love this app. I wish they were still working on it, however. There’s a repeating bug where the yogi tells you to take your knee to the wrong elbow. It’s a small detail but it always rips me away from the session, ruining the immersion. And this isn’t a recent thing - it’s been present since I downloaded the app a year ago. I complain about it constantly but to no avail. One other minor gripe - for the strength sessions, there is a completely pointless thirty second pause before the HIIT section begins. You just stand there doing nothing waiting for it to start. It’s pointless. If there two things were fixed, it would be five stars. They’re minor bugs but given the cost of this app, they should have been fixed a long time ago..Version: 7.0.0

Love(d) this app.....Had this app for awhile and was loving it....gave it five stars before, but now I’m changing my rating because I was going to do a practice today and then I realized it was asking me to continue with payment first. Super upset and disappointed that you can’t just use the app at all anymore without paying....there should at least be some way that people can use the app still for free, even if it is with less options or personalization available to them. I loved this app I want it back to the way it was! 😓💔.Version: 3.8.1

Glitchy with chromecastIt pauses halfway through and won’t reconnect with chrome cast. The app takes forever to connect to chrome cast to begin with. Specifically got the app to stream onto my tv but it’s not possible..Version: 4.7.0

Love this appI love this app and lately have been using it for meditation. But I would also love if they could add in a “I am xyz” style meditation. So “I am safe” or “I am loved” style of meditation.Version: 6.9.0

I love this app but there are significant issuesI got into yoga during lockdown in March and I’m so happy I found this app. I use it pretty much every day and have recommended it to all my friends. That being said, there are significant issues that need to be addressed - firstly the constant synching problems. Any practice over 30 mins long goes out of synch within about 15 minutes and I have to tap back to the last move to reset it. In an hour practice I have to do this twice. It’s really frustrating and a huge distraction. Secondly is the expectations of what moves are achievable - I’ve been on intermediate 1 for about 6 months and I’m still nowhere near doing a standing split or a crow. In some practices I’ve been expected to do a standing split EIGHT times! This just isn’t realistic or enjoyable. Further to this, it would be so much better to see someone demonstrate the safe way for less experienced yogis to approach these poses. Like we’re supposed to have perfectly straight legs and flat backs - trying to force yourself into these poses can be so damaging. I love down dog for it’s unpretentious branding and affordability, but it needs to become more inclusive..Version: 5.6.0

Worked really well until some updates last monthI loved this app. I have used this app almost everyday for last 2 months. I took a break for 2 weeks from mid of July and after that I have seen this app go downwards. So much so that I got annoyed and stopped my practice today which I never do. They have changed the levels suddenly and have made many exercises too repeatative on day to day basis. I even changed levels and it seemed like there was no change. Even quick flow did nit seem like a quick flow! I have been telling my friends abs family about this amazing app but now I am very disappointed- I would try few more times and search for a new app. Did you change your ML algorithm? Or change a product person or team? Or there is a data bug which is not updating the flows properly?or suddenly come up with a new idea to make levels more boring for retention not sure. But it is not working. You are trying to change existing consumer behaviour which will annoy the users..Version: 5.8.0

Impossible to connect to a screenI have tried connecting this to different TV screens, on different occasions. It just doesn’t work. The phone screen is too small to follow through, it’s not practical. If you use glasses, it’s ridiculous. You have to choose whether to see the moves and have your glasses falling from your face all the time or to guess what’s going on, which is pretty hard if you are not familiar with the exercise. I paid for a year's subscription and only used it a couple of times because of this annoying bug. Not renewing this one. There are better options in the market..Version: 6.8.3

It’s good but can get monotonousThere are some things that I really like about this app, I love the fact that you can at the exact time of your workout so easily; if I only have 15 minutes the app will do a routine for me, if I have 25 or 40 the app will easily do a routine for that long. The instructions are nice and clear and simple. There is a voice type that you can select that doesn’t sound like an 80s adult chat line, unlike some other apps. The music selections are quite in keeping with the yoga mood. So most things are good. The thing that I really don’t like is the fact that despite paying for the Pro upgrade the main theme of my sessions always seem the same which has become very monotonous; downward dog, to three legged dog, to lunge, rise up, forward fold and halfway lift. It really seems like that’s all we ever do and the other yoga apps I’ve tried haven’t really been like that. Having said that the other apps didn’t have the flexibility on timings which is great for me. I do yoga before work and depending how late or early I’ve got out of bed dictates how long I have for my session. All in all a good app I just wish the routines had more variety..Version: 4.2.5

OfflineWhy am I no longer able to use the app offline? Before this update, I used to be able to save my favorite sessions in my downloaded files and use the app while offline. Now I’m unable to even open the app offline without a message about ´not being connected to the internet’ showing up on the screen. Why??.Version: 4.3.0

Unable to sufficiently customizeI found that the camel poses hurt my back. I don’t see a way to rule them out of my practices..Version: 5.5.2

Will it be really hard to unsubscribe for any reason if I need to???This isn’t a review but I wanted to say/ask. I recently downloaded the app, I did one session then realised that you had to subscribe. Which I was really annoyed about as I thought it was a really good yoga session and was really excited to keep using the app. I don’t really mind subscribing but I’m just worried that it will be really hard to unsubscribe for any reason and they will keep charging me or something? As I have read a few reviews on other apps that it did this and they couldn’t unsubscribe. So is there anyone who has the app and can’t unsubscribe???.Version: 4.4.8

Poor customer serviceI have had this app for a long time and recommended it to so many people- it’s a brilliant app, except that this month it stopped being free... They used to offer you quite a lot that was free to use, and any extras you needed to subscribe for as a paying member. Well, what was available for free was so good and perfectly satisfactory for my needs that I didn’t need to pay the subscription. I just recommended it to lots of people, as a show of support for such a good service. Since the start of May however absolutely none of this app is free anymore and the only way to use it is to pay quite an expensive subscription. There was no warning this would happen- I just opened it up to begin one of my saved practices and I couldn’t access a thing, only a page requesting I choose a payment plan. I have requested feedback 3 times (which they offer btw) and have heard absolutely nothing back, not a peep. I am seriously disappointed- not only was this app contributing in a really positive way to my health (I have a chronic pain disease) but it more than met my needs with no unrealistic overheads attached. Not only do I now have to look elsewhere for my yoga needs but am left feeling this company simply doesn’t care about its customers. What a massive shame..Version: 4.7.0

Doesn’t work with Apple Watch and poor customer serviceThe app doesn’t work as promised with Apple Watch. I sent two emails to customer service and never heard back. The workouts are more repetitive than the description leaves one to believe..Version: 4.1.1

Please fixIt’s the second year in a row that I do the year membership as the app and all the other services are amazing, unfortunately in the last 2 weeks my yoga practice keeps stopping even though my connection works perfectly. I’ve tried with wifi and with 4G still same problem, I’m using an iPhone 13pro. Please fix… it is quite annoying as you can’t resume the practice if you close the app and restart it..Version: 6.2.1

Update KILLS your Battery, No FixFor a week or so, my phone’s battery life has been pitiful. Finally, today I sat down to figure out what was draining it. It’s this app. It is using HOURS of background refresh activity which is draining my phone’s battery life. And guess what? THIS APP IS NOT LISTED IN BACKGROUND REFRESH LIST!! So, this means the app is not asking for your permission to refresh in the background. It is simply doing it without your OK. Not acceptable! ——— I LOVE this app, and I use it nearly everyday. Some days, I need to have the practice through my wireless headphones, but the app does not allow me to adjust volume through my headphones. I must go through my phone to adjust the volume for my headphones which is extremely inconvenient during a flow when a new song is just a bit too loud. (Swipe up to unlock, pause practice, adjust volume, relocate the time I stopped to change the volume to ensure I’m not missing a step, rewind, start again... it’s a hassle!) That’s not to mention needing to have my phone next to me. I’m doing yoga-the whole point is to get away from my phone. Having the ability to adjust volume as the songs change in type over the practice would take this app to the next level for me, personally. This seems to be its only flaw. But it’s a really big one for me..Version: 4.8.4

SucksVery expensive. It showed up in my app so I thought it would be Canadian but it wasn’t so the price was even more surprising. I didn’t want the other apps but I didn’t have the option for just one. The app won’t work without internet. it doesn’t show you how to do a move proper or any kind of description so when it reaches a move I’ve never heard of. I have to rewind and rematch til I figure it out and some I just can’t do. No modifications provided any form or way. Can’t take poses out either. I find it kind of discouraging. Not worth the price in any way..Version: 5.6.0


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