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U-Haul App User Positive Comments 2024
U-Haul app received 10 positive comments and reviews by users. Can you share your positive thoughts about u-haul?
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U-Haul for Positive User Reviews
✓ Easiest Interstate Rental EVER!!!I rented an auto transport to get a vehicle from MS to MA... Under COVID it was a 24-7 Contactless Pickup... The only hiccup was reserving it at the wrong location which was three hours away... I was able to reach a CSR who switched my paid reservation to the correct location... Even though I have a CDL Class A and familiar with towing I checked out the U-Haul walkthrough video for loading & hooking up so I would have things per the contract... The video was PHENOMENAL & during the Dropoff Process the Step by Step with images via the U-Haul App was also PHENOMENAL!!! The only thing I would suggest to U-Haul... I own a Polaris Slingshot with a center third wheel... The Auto Transport would be HUGE to our community for us to transport our vehicles, but it would need the addition of center ramp and bed section the width of the rear tire for transport... This would be an easy add-on to all of your Auto Transports and I would back it fully and promote via the Polaris Slingshot community which is growing daily!.Version: 2.4.3
✓ Excellent Mobile App & Customer ServiceU-Haul’s Mobile App is the best thing to happen to U-Haul. Every time I’d step into a U-Haul location, they’d be incredibly busy and understaffed or staffed with employees who are less than eager to help....until I met Kristian at the Neptune Beach, FL location. I was having difficulties with the mobile app the first time I tried to use it. He was friendly, professional and eager to help make the process as seamless as possible. This is the second time I used the mobile app and picked up at this location. Kristian was again eager to help make sure I was all set. He had just arrived as I was pulling in and before he even got settled into the start of his work day, he helped take care of getting me on the road. The mobile app worked seamless this time and with Kristian’s help getting the key from the correct lock box, I was on the road in no time. Upon returning, he was outside and welcomed me in with a wave. I used the app to close out my rental, dropped the key in the drop box and left within 5min. Thanks U-Haul for the excellent app and customer experience!.Version: 2.3.6
✓ Awesome U-Haul EmployeesWe made our Reservation first of all, confirmed it and everything. I had to change the day of pick up at the end of month weekend and Chris Schaffer accommodated my family & I with more problem! Also further more we ended up loosing all of our moving helpers and needed the truck longer. I called and the phone rang twice literally and Roberto Colon answered. I explained the situation to him in detail and why we were running behind, it took him a while to figure something out that would work for our family and future reservations for other families. He quickly came back to me on the phone and said, “no problem”, I will take care of this and things happen that we can’t control sometimes. I appreciate this location so much for their excellent customer service skills and recommend to anyone moving to use this location and your services that you provide. Thank you again for everything, my family is very blessed!.Version: 2.3.12
✓ Poorly Run CompanyI booked a 26’ truck to be picked up at 9am on a Saturday morning. I arrived a few minutes late and went to do the express online check in which is normally pretty easy and straight forward. Once I received notice of which truck was mine and was able to locate it, I noticed that the truck was blocked in. It doesn’t make sense to me how often things like this happens with this company. They either don’t have a truck for you when you’ve made a reservation or it isn’t ready. Why make a reservation if it isn’t going to be ready?! Regardless, I was able to find a very nice representative to help me with this which should have been a non-issue. He got me all set up so that I could take another truck (that wasn’t blocked in) which was the same size and nicer in just a couple of minutes then directed me to go inside and tell a manager that he sent me so that she could just hand me the keys. No big deal right?! Nope! Went inside to see one representative working the desk and 5 people in front of me. What is the point of the express check in?! 30 minutes later waiting in line I was handed the keys and out the door. The employees were nice and helpful but this is just a poorly run company..Version: 2.3.2
✓ Great customer service!I had a great experience with the staff at this location. Friendly and helpful. They quickly sorted out a problem with my booking and made sure I was taken care of. Thank you! The hardest part of the entire thing was finding a nickname that wasn’t taken to submit the comment..Version: 2.3.8
✓ UHaul auto tow dolly is awesomeFirst time using car dolly or towing a car. Success with no issues at all. We took our time. Cut trip into two days to drive in daylight only (easier to see where trailer body is on the road). Other bad drivers are what stress you. The trailer works well. The trailer’s straps were a bit worn, but still solid on our unit. Used my 2012 V8 Durango to pull a 2008 Saturn Aura comfortably from Pennsylvania to Connecticut. Take your time loading. The wheel straps were very secure , car hardly moves. Backing up loaded is an exercise in advanced theoretical physics, it can be done, but takes a long time, need multiple helpers, because imagine backing up mini tandem trailer semi…. because the mount deck pivots! Trailer goes one way, car another, that can go bad fast and cause damage. Avoid that. Pick places you can take wide generous turns and pick stop locations as if you are driving a huge motor home. Watch it’s fenders in side mirrors, it’s wide, to see how close you are to road lines as you drive, as you want confidence when facing construction and barriers. It pulled snug to my truck. I got 17mpg pulling this car, so lost about 4mpg over 200 miles of driving… not to shabby at all. Great tool to be able to rent..Version: 2.4.5
✓ Blowout on Christmas EveI was towing my car on a U-Haul auto transport trailer on I-8 in the desert 15 miles west of El Centro, California when the right rear tire blew, destroying the tire and the rim. I contacted U-Haul roadside assist and Jorge contacted me and said he will be right out and get me on my way. Jorge determined there was more damage than just the blown tire and the trailer could not be repaired at the roadside and could not haul my car. Jorge made arrangements with a local U-Haul facility to replace my broken trailer after hours with one they had on their lot. A few hours later I was back on the road again towing my car behind me. I later found out that when Jorge received my call for help, he was leaving for Mexicali to spend Christmas with his family, who was waiting for him to join them. Jorge didn’t mention this until he got me taken care of and I had asked him what his plans are for Christmas. If there were 10 stars to give him I would certainly give them to him. He went above and beyond what a normal person would be expected. I am truly grateful to him and hope he and his family enjoyed their Christmas. Thanks Jorge!.Version: 2.3.7
✓ Only improvement neededHave it so user can remain signed in, otherwise awesome app!!! Very convenient!.Version: 2.3.5
✓ Works Great!Works great! Stable, and everything I needed to rent a truck. Found just the right size. Up to date app..Version: 2.9.2
✓ Customer service agent Tiana?? Brooks at time of rentalThere is a lot to take in when you are working in customer service for any company, whether they are a small business or a national chain. I want to go above and beyond with my appreciation for the agent who assisted me on the telephone the night I rented this van. It was around 12:30 AM due to a delay getting to the facility because the road coming into the facility was blocked off due to a fire. She could not have been any kinder, professional or patient while she was with me on the telephone. The automated process that U Haul claimed I could use did not work and it took both of us two or three times to get it right. She was an absolute rockstar and I hope she will be given a huge award from a customer who appreciates her very very much. Please let her know how much I appreciate her kindness, patience and help with getting this truck rented! THANK YOU!!!!!!!!.Version: 2.4.7
😕 U-Haul Negative Reviews
