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Aura Frames App Complaints & User Negative Comments 2024
Aura Frames app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using Aura Frames? Can you share your negative thoughts about aura frames?
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Aura Frames for Negative User Reviews
✓ Lacks Features and is not intuitiveFor the high price point the app doesn’t meet my expectations. No way to organise photos and when auto shuffling the frame displays portrait photos together that don’t compliment each other. I cannot go on the app and rearrange the photos so they display in an aesthetic manner. I believe it is also supposed to sense duplicates but it doesn’t and it actually displays duplicate photos together. There is a button in the app where you are supposed to be able to select a photo and it should display and that completely does not work. I also have uploaded over 200 photos and it still shows just the same few photos over and over. While the pictures look okay on the actual display, the lack of features is disappointing and not acceptable for how expensive it is. This product is not intuitive and also lacks any option for the user to be creative with how things are displayed..Version: 4.8.24
✓ App/software updates will make 5 starsJust got a Buddy as a gift - have also gifted a frame to others - and I’m already frustrated by the app/frames actual software. Photo match is turned on, yet half the time they’re showing as single images. We also have well over 100 photos added, but I’m seeing the same 15 cycling over and over. It’s not remembering what photos have “live” manually turned off either. These things are pricey and I hope the frames I’ve gift other people aren’t just repeating the same 15 photos when we’ve sent 100s. Hoping they update bugs soon!.Version: 4.7.14
✓ Unreliable WiFiWhen it connects to the WiFi the Aura frame is great, but connecting to the WiFi is usually a long and frustrating experience. It usually takes about 10 or more tries before the frame announces a successful connection. The vast majority of the time it either doesn’t join the network or it claims the network has no Internet access. Restarting the frame or the WiFi doesn’t usually help. Just keep trying and, surprise, it connects eventually. The Bluetooth connection is even worse! If the frame is configured to cutoff at night, there is about an 80% chance it won’t reconnect in the morning. As I said, when it’s working it’s very nice, but the WiFi unreliability means that I can only give this product two stars..Version: 4.8.8
✓ Update ruined thisAll photos now zoomed in and can’t be repositioned. Please sort this out..Version: 4.7.28
✓ App crashesThe iOS app stays open for a few seconds and then crashes even if no button is pushed. It also crashes after looking at photos to choose and other times crashes after selecting a photo. It seems to have a bug happening in the background that is getting an error but doesn’t know how to handle it. This is a first time install and it stayed open during the entire account making process but after being logged in then the bug happens. I don’t seem to have any problems with the iPadOS app..Version: 4.8.8
✓ Horrible AppThe app lacks a keyboard in places where you need to type. For example, when adding a “comment” to a photo, there is no keyboard, and there is no keyboard available to change the name of the frame. The shuffle feature should randomly show different pictures, but the same ones show up too often. This frame will be returned..Version: 4.9.44
✓ Nice idea, okay execution, buggyFirst, I don’t think there is currently a better option than Aura. That being said, I’ve had lots of problems with our frame. In Feb 2023 there was an outage and they said frames would start working again, but the frame at my in-law’s home never started working again. They had no photos display for a couple months until I could get to their home to fix it for them. Second, the auto-add feature does not work well, or at all, for large iCloud photo albums. We have 5000 photos in a shared album and we can add it in the Aura app, but most of the photos never upload to the frame despite showing up in the app, no matter how long the app remains open. I have tried on multiple devices, both phone and iPad. Third, it displays the same photos repeatedly even when I have thousands uploaded from our family album. It should shuffle them more. I don’t know why it thinks I want to see the same photo a million times when I have thousands of others that never get seen. I’ve discussed some of these issues with support and made no progress. They said the auto-add issue was fixed, but it clearly wasn’t..Version: 4.8.0
✓ Problems with the latest update.On the ipad the Videos no longer play. Can’t see the date information because after you tap on the photo, the second preview is cut off and positioned too low. This makes it impossible to update the date information. However, The date does still show on the frame. Also you can no longer enlarge the photo on the ipad. This feature is important for those who have poor vision. like my 95 yr. old mother, who can’t see the frame, but could previously stretch out the photos to make them larger and see them on her ipad. Please consider fixing these issues and I will be happy to update my review. Thanks :-).Version: 4.4.14
✓ AuraLike this photo frame, however, it doesn’t rotate all pictures, keep seeing the same ones, any comments would be appreciated.Version: 4.7.30
✓ Worked for a YearI gave this to my grandmother for Christmas last year and it has stopped working all together. I set it up for her and I know what I am doing. She told me her Aura frame has not been working the last few weeks so I drove over to her house to fix it. I was beyond frustrated when working on a server is easier than trying to get this frame to connect to a public network. I keep following all the steps and troubleshooting but every time I try to change the WiFi settings on the frame it only brings up “Other Networks” with no entry areas instead of “Network Settings” with a list of local networks that are available. It used to work that way but not anymore, it’s as useful as a brick now..Version: 4.5.32
✓ Good idea but needs some fixesI have been helping my in-laws set this up as they got this for a gift. I set it up on their iPad. It was disappointing that there is not an iPad version of the app only an iPhone sized one. I added photos from the iPad. If it is in landscape mode it will crop the portrait photos and vice versa. It would be nice to have the option to display the full photo without having it cropped. I sent out invites to share photos to all the kids and grandkids emails through the app. No one received any emails. I thought it may be delayed due to Christmas Day volume. After digging on their website, it turns out that you must have the app to share photos. Fine but how is anyone supposed to know that? It would be nice if they would send out an email inviting you to download the app and join. The motion sensor on the frame is inconsistent at best to swipe the photos..Version: 2.9.2
✓ Gorgeous Photo Display but Lacks the Ability to Select Photo OrderFirst, the photo display is GORGEOUS. However, I purchased this frame specifically to display photos in a particular order (one a day from the day my son was born to show his growth). Because this option is not available, I am thinking of returning it and purchasing another digital frame, despite the fact that the display may not be as clear on that one. If you are looking for a beautiful display and don’t care about the order in which your photos appear, then this digital frame is a great purchase. If the order/sequence of photos is important to you, it would be best for you to look elsewhere, unfortunately..Version: 3.7.12
✓ Slow…Pretty cute but SOOOO SLOW my photos wouldn’t load at all.Version: 4.6.2
✓ Used to be betterI really enjoy this frame. But for some reason for the past month now whenever someone adds pictures it takes weeks for them to “upload” onto the frame. It looks like they are on there right away on the app but when you click on the actual picture it shows “uploading”. I have some that have been 3 weeks now uploading. So frustrating when you pay for such an expensive item and it stops working. Only had this since Christmas..Version: 4.3.4
✓ CracksAfter updating new version recently the app gets cracking every time. It wont stay open for few minutes to work on it.Version: 4.7.28
✓ Awesomely photo viewing 💜, no sorting ability 😔I absolutely love looking at my family photos, but I absolutely hate not being able to simply view them by any kind of sorting order. For example, one of my grandkids comes over and I want to view the pictures of just her so she and I can look at them together. Or, of her mom, or brother, or cousins. Or, I want to look at a series of pictures taken on same day, the same location, or sort by objects (cars, colors, sky, clouds, etc.). There have been basic sorting features (now with great facial recognition) in so many applications and programs for years, it is incredible to me that something so basic is not available for this awesome frame. Why would a database sorting feature of the photos on my Aura photo frame be so difficult for you guys to implement?.Version: 3.7.12
✓ AuraI don’t like the fact the the photo information not being sent with the pictures to the frame..Version: 3.6.4
✓ Latest update killed the frame!Got frame as a gift was working wonderfully then it updated itself and now it won’t work..Version: 4.7.24
✓ Security/privacy options are very limited. Wouldn’t recommend.The Aura Frame is a good product but beware. They do not give any options for privacy. Once you upload photos to the account/frame you want your photos to appear on, everyone that is invited to collaborate on it can view, download, and control YOUR media. For example. You might get invited to collaborate on a frame that is a gift for a mutual friend or possibly a grandparent. But the host who is inviting collaborators might add people you may not know or who you wouldn’t want to have access to your photos and videos. Well, with Aura Frame, too bad. They will have the ability to view, download, and even have the ability to not display YOUR content on the frame. The product is a good one, but it seems security and privacy wasn’t a top priority. Unless you are the one gifting the Aura Frame to someone and you are the only one inviting others or the only one uploading, I’d stay away from this. There are other options out there that do the same exact thing..Version: 4.9.42
✓ Weird usability issues…How do you “share a reaction” or comment on a specific photo when it is added in a batch of more than one at a time? There doesn’t seem to be the ability to do this from the “Activity” area of the app. It would be pretty horrible UX design not to allow this… but I think that’s the case. Please fix this. Also, the “remote” feature of the app to change pictures consistently hangs before updating for a very long time (~15 seconds) on the app side. And it’s not my connection, as I use apps for controlling other smart devices (televisions, speakers, lights) and those are near-instantaneous. The smart photo frame war will be won by the company with the best app and features. Since Aura requires everything to be done via the app, I’d expect it to be better..Version: 4.2.6
✓ Please Fix The Freeze Glitch!We LOVE our aura frames, but haven’t been able to upload photos in weeks due to the app’s glitchy nature- freezes all the time! We’ve uninstalled/reinstalled/updated/rebooted and the app just keeps freezing as we select photos. There are some sad grandmas and great grandmas that want to see their grands in Halloween costumes and having fun! This started about two months ago, and none of the recent app updates have solved it. So disappointed- we don’t want to get all new frames from another company but might have to if this isn’t resolved, the frames are such a lifeline for our family over distance and mobility..Version: 4.7.10
✓ Password requirementToo annoying. Doesn’t allow me to use my existing passwords..Version: 4.5.2
✓ Love the frame dislike the nagwareThe aura frame is such a brilliant idea and I love being able to share photos with my family. The thing I wished that the app would tone down is the nagware regarding sharing my entire photo album with the app. If you choose to only share a subset, the app with send you with badge alerts on the app as well as pop up notifications once per week even when I am not using the app telling me to share my whole library. This type of incessant pestering completely destroys my faith in this app to do the right thing and now I refuse on principal to share my whole library even though I recognize that my initial decision to do so was a bit paranoid on my part. App devs, please remove this abusive behavior and realize that “no means no” with regards to sharing my whole library..Version: 3.7.20
✓ Setup incredibly frustratingI received my frame as a gift. Very excited! Then, totally unable to connect it to my wifi, after trying about 15 times and with other apps and devices having no issue connecting. Support told me to reset to factory settings… which, ok, even though it literally arrived from the factory and had never been used. Thankfully, this worked! So I excitedly added a bunch of photos. Then I had to unplug the frame and move it to another location in my house. And: back to not connecting to the wifi (and the frame’s new location is located right next to the router). Tried another 5 times, and I’m ready to throw this into the trash. I guess I’ll reset to factory settings again, once I care enough to waste more of my time on this. And now, I’ll either need to re-add all the photos I want on the device or contact support to have them do this. If you love banging your head against something meant to bring joy, and have plenty of time to kill with no guarantee of success… this may be the device for you! Really disappointing and the opposite of joy..Version: 4.4.18
✓ Having trouble seeing picturesWe have loaded a little over 400 pictures to the app. However on the frame we only see roughly 100 of those. I have been in contact with the company and have sent and received over 20 emails to try to get this straightened out. They keep saying that the pictures need to load. We have had the frame for over five weeks nothing ever changes. They keep saying that they are changing their algorithm to show the pictures on the frame. It would just be easier if they rotated all the pictures you had. How hard is that. On a positive note the pictures that we do see on the frame are very nice and high-quality..Version: 3.7.26
✓ Crash boom bangThis app constantly crashes. I just installed it on Christmas Day, reinstalled it twice to see if it would fix the issues. I have and iPhone and installed it from the Apple Store. I can literally open the app and it will crash, I can start to add photos, it will crash, I can go into the app’s settings, it will crash. I was up early, so at 5am I tried using it again, it let me use it for hours. Then at 7 am I jumped back on to look at something and crash, now it is just constantly crashing. So I found that interesting, I guess, I can only use it in the early mornings. I just read the reviews before I wrote this one, seems a lot of people are having this exact same problem. Hope Aura gets on the stick to resolve such a popular problem..Version: 4.7.24
✓ ICloud Albums not Supported for easy selectionThis app does not provide selection of shared albums already created. Only albums directly on your iPhoto on phone. Recreating each album on the Aura is tedious requiring redundantly selecting each individual photo, no obvious means to select all photos in an album. Makes it cumbersome and old school. Most of us already have albums, should not have to tediously recreate to show on the frame. Lazy app creation? Or wanting too much personal info? The iCloud albums do not contain all location and other photo information. Not excited that this company takes and stores this sort of info in their storage. There is no way I will give default access to all photos on my phone, this involves more than my privacy- also that of others in my photo albums. Poor privacy consideration from my perspective. This was a gift, not a fan of how Aura operates. My rating is based on tedious requirements to control photos if one does not gift control of all my photos to Aura, as well as no clear means to simply use my iCloud shared albums already created. Aura get with the times!!!.Version: 4.9.0
✓ Very buggy……It’s a super buggy program! The number of photos is always wrong, the remote frame control doesn’t work…..Version: 4.8.24
✓ Needs more viewing customizationThe frame was a nice gift (I bought three to give to family members). It works well and it’s nice to see rotating photos on a frame in the house. My one issue (and this seems to be an issue with many services that allow schedules) is that it’s far to limited. You should be able to set multiple non-linear schedules, say from 8-10 am and 6-10 pm if you wanted. Or whatever combinations that fit the times you’re likely to be in the room. They only allow you to either have it on all the time or off most of the time. This should be fixed already..Version: 4.9.28
✓ Inadequate App - frustrated and disappointedI told my husband this is the best gift for his parents that live hundreds of miles from us. We purchased a frame for them yesterday and I have been so excited to set it up as a “gift” and load photos onto the frame for when it arrives. The supporting Aura App is awful. I struggled to even save the cover photo and welcome message as the App continued to close on me. Once I was successful in saving after multiple attempts, I have added additional photos which took awhile but now... every time I try to edit the photos on the frame (placement,layout) the App freezes and closes on me. Can these bugs PLEASE be fixed? What a great concept and product with an inadequate App. Feeling really frustrated and disappointed..Version: 3.1.50
✓ Awesome concept, needs some serious UX workLove the concept and the execution is perfectly functional. However, the overall workflow of the app is unintuitive and there are some misleading processes to get photos where you want them. For instance, “save” doesn’t accurately express that pressing that button will send a photo to a frame. There are redundant processes that seem to use different theories of execution. All in all, it’s pretty frustrating given its learning curve—another pass or two through UX quality control and testing would help a lot. Other features that would really sell the app: • Option to add a timer to photos so that they auto-delete after a certain period of time, enabling temporary pictures • Option to tune the display algorithm to, for instance, adjust the relative frequencies of recent and older images • Integration with iOS share menu, for easy sending to a frame from within the native photos app • Video support (Live Photos are awesome, videos would be great, too!) • Web app for easy access on other devices As I opened with, I love the whole kit, and the Aura frame is lovely hardware—the app just feels like a beta release and could really stand some dedicated development time. Thanks, y’all!.Version: 3.1.18
✓ Device loses connection, can’t resetThe device frequently loses wifi. When it does it loses its photos. No way to tell it to reload them from the cloud..Version: 4.7.28
✓ Major Glitches in the Latest App UpdatesLongtime gifter and owner of Aura Frame. I’ve been so disappointed in the last few App updates. I was hoping this most recent update would resolve the issues. Nope. The App just constantly freezes up. I can barely add any photos before it freezes, forget about scrolling through photos to add and to view existing photos in the App because it will surely stop scrolling. I’m constantly having to force quit the app. And yes this happens when Im not running any other Apps in the background. I’ve rebooted my phone several times now. I’m running iOS 16.1 currently but this was occurring even before this latest update. Also, the App use to show what photos from the camera roll already exist in the frame indicated by a checkmark which is super handy. That feature is no longer there either. So frustrating! I absolutely love the Aura Frame but these issues need to be resolved for continued enjoyment..Version: 4.7.8
✓ App crashes frequentlyOverall the frame is pretty good. However the app crashes quite frequently and loses the photos that I just uploaded. Also, recently whenever I use the app my phone becomes really hot..Version: 4.6.8
✓ Good but bugsThe Aura system is great overall but with the latest app update the “show now” button doesn’t work. This a real shame as I often remember something from the past and want to show the kids a specific photo as we reminisce..Version: 4.4.10
✓ Good display bad interface and app controlsMy review is for a frame for a loved one that was a gift. They live in a community with captive portal network technology. And the frame cannot be used in a standalone mode. It can only be used when connected to Wi-Fi inside the app you can change Wi-Fi net work, but you can’t refresh the Wi-Fi network connection. The option does not exist in the app for a refresh in the Wi-Fi connection portion of the app. In order to reconnect, you have to act like you’re setting the frame up as an entirely new frame and choose the captive portal connection again. That is neither user-friendly nor logical. The frame does a good job of displaying the pictures as loaded to it but some people just don’t want to always have a Wi-Fi connection on..Version: 4.7.34
✓ Grandma Got this for Christmas, wish she hadn’tWith a new grandbaby comes a flurry of photos. My daughter thought this was a great idea to share photos instead of just texting them to me all the time. Makes sense. But it was a pain to set up and the frame has virtually no capabilities other than randomly displaying photos. There is no way to organize them into folders or albums. Sure, I have the option to also upload photos but then they’d just get randomized into the rest of the mix. The device is just too clunky—no touch screen, no remote, can’t control it from the app other than setting it up and uploading photos. The frame has a touch bar at the top which is rudimentary and hard to control. I tried to turn off the frame and got so frustrated wound up unplugging the damned thing. I’m on my iPad all the time and actually prefer to see the photos that way and will just be using the app. IMO the device itself isn’t worth the money and I will probably not plug it in again..Version: 4.9.38
✓ New update is a missLove this frame as the app was pretty user friendly. The new update to allow videos has changed previous functionality in a bad way. Live photos are now considered videos, not pictures. As a result, they cannot be resized or re-positioned. They cannot be saved to the Apple Photo app. I take a lot of live photos because I prefer them to stills (and my parents love seeing them on their frame and downloading them to their phones), but now the app positions these photos oddly with no ability to change them or zoom out. Please fix this!.Version: 4.4.6
✓ Thumbs downPain to set.Version: 4.5.8
✓ Great simple app with bugsAny use the ‘show now’ feature to display a chosen photo rather than simply having the slide show. Generally speaking it’s a good app but bugs like that do reduce the functionality.Version: 4.4.10
✓ So far not so goodHad high hopes for this device after reading reviews. Gave as a gift and here we are several days later just trying to get this ridiculous thing to even connect to WiFi?! Reset router reset frame deleted and reinstalled app like 50 times and this thing will just not work. Very very frustrating I mean why in the heck does it need WiFi anyway if it has Bluetooth capabilities?!? Anyway NOT loving it and it so far it has been an embarrassing gift. I do love that you can add pics to this at anytime from afar (the reason we purchased it) but if it can’t hook up well that whole reason turns out to be a moot point. Running out of time to even be in this state to try to get it working. Ugh. Time I could have spent with family has been spent wrestling with this freaking frame. Irked would be an understatement.Version: 4.9.32
🙂 Aura Frames Positive Reviews
Aura Frames works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Aura Frames.
⛔ Aura Frames Problems
