- 86.4LEGITIMACY SCORE
- 90.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
My Scans, best PDF Scanner App App Complaints & User Negative Comments 2024
My Scans, best PDF Scanner App app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Scans, best PDF Scanner App? Can you share your negative thoughts about my scans, best pdf scanner app?
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My Scans, best PDF Scanner App for Negative User Reviews
✓ Don't bother unless you're premiumOk so I can't send the file to my email, I can't save it, and I can't even save it as PDF unless I'm a premium user. Wast of time. These guys should charge to download the app, instead of making you download it thinking that you can use it when you actually can't..Version: 4.07
✓ Why take money immediately...I actually like this app and signed up for the 3 day free trial. Guess what, they immediately took the money! I was going to let it continue and pay anyway. But what skety, ho, lefty attitude. Have faith in people with trials. I will cancel the following month due to this. Stupid..Version: 1.17
✓ LovED this app while it workedI raved about this app, like a total nerd, to so many people. It was great for scanning in old documents like passports, and pictures that I couldn’t get out of frames. Recently it started crashing especially when importing from library. I’ve contacted the company with no reply back. I paid for the year which was a mistake. Now I’m stuck with a useless app for another half year or so..Version: 1.17
✓ Money making schemeDon’t download the app it’s not worth it plus your subscription being taken with out a notification. Apples definitely making commission plus the scanner in notes app works much better than this..Version: 4.19
✓ Not easy to useIt is not easy to cancel or delete when there is no option to cancel your payment from coming out..Version: 4.14
✓ GotchaMakes you go through the entire process of taking the pictures and editing before you get to the final step only to be asked to purchase a subscription in order to do anything with a scan. I would have gladly paid for the service, but do not have made it clear that this was a paid subscription, until the very end is underhanded and devious. Just have people purchase the app outright and don’t play games..Version: 5.03
✓ False free trialThere was meant to be a three day free trial but I was charged straight away!.Version: 4.12
✓ Not Free, fraudulent appUseless unless you pay..Version: 4.10
✓ Poor serviceThis review is more about the customer support service than anything else. I downloaded the app thinking I was gonna use and I realized on the same day that I would not give the use I thought so I tried canceling the 3 day free trial in purer to not be charged with the $30+ yearly subscription but I couldn’t figure out. It gave me no option to cancel or so I sent a message to the help and support email they provide. I had no luck, nobody got back with me and still couldn’t figure out how to cancel the registration so I’ve been charged for something I don’t need and asked for their to cancel. I feel like they have set up so they charge you regardless. I need someone to help me figure this out..Version: 4.12
✓ HorribleI have to buy it to import anything out. Come on why would u guys have a free app yet have to buy the premium one to use it!! Come on!.Version: 4.07
✓ Expensive and not worth it.Expensive subscription and they charge you $1.49 per page to fax. Ridiculous..Version: 1.17
✓ Not Good.Spent $10. App locks up every time. Blank screen, can’t reset..Version: 4.10
✓ Poor scanning for colour documentsThe filters make colour documents look terrible and without the filters it just looks like a regular iphone photo..Version: 1.17
✓ Its a bluff, it just duped my 9$ after saying free trial. Plz dnt install it.Bad.Version: 1.17
✓ Tricked into subscribingThis app tricks you into subscribing and paying £30. I was just trying to see what it could do and one click of a button have purchased it for £30 as it had auto populated the yearly subscription option, with no cancellation to subscription possible. Very annoyed, it also states you can turn off auto renew in the settings but I’ve been through it all and there’s no option for this..Version: 1.17
✓ Hmmmm..Well however handy this app is I wasn't expecting to have to pay 3.99 to then actually be able to send an important document..quite shady of them tbh...Version: 4.10
✓ My Scan AppIt’s says a 3 day trial gone to settings & no where does it say cancel your subscription before it actually charges you. I would not use it does not scan documents either it takes a photo..Version: 4.12
✓ Automatically charged a year subscription fee for an app I do not ownI deleted the app after the free trial as it did not work how I wanted it to for uni. The app then automatically charged me £33 for a year subscription and will not refund me. When I tried to get a refund I discovered there are also options for a £5 month subscription but they of course made it a year subscription to get the most money out of me. Completely unfair scamming and customer treatment..Version: 4.14
✓ UselessComplete waste of time.Version: 4.11
✓ E-mailCould you please advice how to install e-mail address to share PDFs, right now I can’t send anything to my e-mail.Version: 4.11
✓ Update costs again!I had this app before iOS 11. It was great, even paid for the Pro version, then when iOS 11 came out the developer did not do an upgrade. Lost all my documents. Now there is a newer version that costs even more. Not sure I can do it again!.Version: 4.12
✓ Inaccessibility to Voiceover makes This Great App Virtually Unusable to Me.This app used to be extremely helpful up until I started needing to use voiceover. Now I can barely do anything. If developers could take the time to work on this app’s accessibility it would make a big difference. Currently it is almost impossible to send documents or search for what I already have, and even though the documents are in PDF format, they have not gone through OCR so the text cannot be read out to me, which makes things very difficult..Version: 1.17
✓ Too complicatesI found using this app difficult and it didn’t seem to do the job I had in mind.Version: 4.19
✓ Good for scanning, not for savingI really enjoyed the scanning capability, but having issues saving the scans as jpgs. The free version is useless, you cannot save anything. Paid to upgrade to pro but not all of the scans are saved. I have scanned 50 pages, when I save them only 35 appear in the camera roll. The program has crashed and lost all of the scans. It has lots of possibilities but severe issues. Limited documentation. Support only by email..Version: 4.10
✓ Very disappointedI bought the pro version.It worked well for a few scans and now all I get is a black screen and nothing happens, and my scans have vanished. That one star is meaningless but I could not send my review without rating your product. Brigida King.Version: 3.00
✓ Paye ou t’as rienC’est de la cross... Tu scannes tes documents, mais après, tu peux rien en faire!!! ni les envoyer dans tes photos, ni par courriel, rien si tu ne paye pas la version pro. Complètement inutile à moins de payer. 🤮.Version: 4.11
✓ Free version rubbishYou can't do anything with the scans in the free version, so it's pointless downloading it at such, you can't send them or anything. Rather download Tiny Scan unless you use this regularly enough to pay for it..Version: 4.07
✓ DANGERThere is no way to cancel this subscription. I want to cancel. Please can Apple ensure that this is made possible as I am 81 years old and can no longer afford or need this App. The seller of this App is being unlawful in not easily allowing someone to cancel their subscription. Please respond. I am anxious about this because it says it will automatically renew on 15th May..Version: 1.17
✓ Inefficient for intended useI scan documents on the go all the time. This app works so well for scanning the document, but trying to share it is a nightmare. Just using the iPad camera is pretty much as effective. So disappointing for a paid service..Version: 4.12
✓ Don’t buy!I bought the Pro version- worked really well for over a year. Then stopped. It has a ton of legal documents on it and I’m panicked about losing it. I downloaded the ‘Free version’ and now both won’t email any of my scanned & saved documents. How do you get ahold of these people!?.Version: 4.19
✓ Kept crashing when importing photosSuch a waste of $5.99. The photo import feature isn't impressive as you'd have to go through all the thousands of photos on your phone. It doesnt recognise photo albuming w/c would have made it easier instead of going through the whole lot..Version: 4.07
✓ Not free at allFraudulently advertised as a free product then pesters you to subscribe at outrageous price should you want to actually do anything with it. Avoid..Version: 1.17
✓ Should’ve read the reviewsIf I had read the reviews before downloading the app I would have realized that I would be charged for the subscription even if I only wanted the free trial. I couldn’t find out how to unsubscribe even after looking it up several times. I tried to follow the developer’s directions in a response to another review but I still couldn’t figure it out. I am a highschool student with not much money so I thought this “free” app would be a good thing but instead my dad’s credit card has been charged with $30+ dollars and I have to explain that to him. Thanks a lot..Version: 4.14
✓ Accidentally subscribedI used this app once to try it out and forgot to unsubscribe before the ending of the trial. Now they charged me $55 for the yearly subscription. There is not a way to contact customer service or get your money back. BE CAREFUL.Version: 1.17
✓ Get what you pay forThe free version is practically useless. Either buy the full version, or get a different free app(which will provide greater 'basic' features). What it does though, it does well 🤷🏻♂️.Version: 4.07
✓ Very useful scanning appThe best one I could find that didn’t have a monthly cost. Scans to your phone, sort into folders, rename files. Then share as pdf to email, or OneDrive or Dropbox etc. Only improvement I could suggest is to remember my email address and have an email to me button..Version: 4.11
✓ DissapointedI thought this was the best Scan App. It used to work great for me. Nevertheless, I had to change my phone and once I got it I installed the app again. Eventhough I put my email and password it did not recognize me. So I tried to hit the “Reset Password” option but it do not exist through the app. I even tried to reach the developers through an email, and it was effortless. I told them I have the receipt, etc. and they have not helped me. So now they have my documents, I do not..Version: 4.14
✓ Not Scan but a scamThis is plain and simple a piece of junk and a scam. After you install it and scan your document you cannot do anything with it unless you pay. What a waste of time.Version: 4.11
✓ LiesFree to download that’s it. Save your time don’t download.Version: 4.11
✓ Not as easy as I expected!I took the 3 day free trial and it didn’t do what i expected, i thought it would just disappear but NOPE got charged for a full year!!! Can’t find who to talk to reverse this charge, sad I have to go through here ! $48. Buck at this time is not what can afford for a app I’ve cancelled..Version: 1.17
✓ SCAMCan’t use the app without paying..Version: 4.12
✓ RubbishTakes forever to take a shot and it doesn’t even capture the whole document, so you then have to move the lines to capture it. I paid for it as well, complete waste of money and my time.Version: 4.19
✓ Slight disappointing but does the work!!!I’ve been using this app for almost 4 months now the only issue I have is, it crashes after one minute, then again I have to open the app from start to such for my document in my folder. But I m happy with the app, just developer please look into the issue as I am paying for it every month. Thank you!!!.Version: 1.17
✓ What it does do it does very well but the problem is what it doesn’t doA good scanner app is very quick and easy to use this takes ages to seemingly lock onto a document and generally I override it. The other problem is the complete lack of OCR optical character recognition it's okay if you're just going to PDF and when reading the title more closely that's what it claims to do a Scannable without ICO in this day and age seems odd. I do like some features on this a lot including re-ordering the sequence of a long document for me I've deleted it because I can't do any OCR at all and all my other scanners to PDF so this doesn't bring anything to the party.Version: 1.17
✓ Being held to ransom !! Zero starsSure you can scan all your docs using this “free” app BUT as soon as you want to email or print them you are forced to upgrade to the Pro version at a cost of AUS $7.99 You should tell people BEFORE they scan their docs that they will have to pay to do anything with them. I now have my father in laws death certificate in your app and I can’t email it without paying you $$$$ Talk about being held to ransom! To anyone reading this DO NOT use this app. Would have given you zero stars but was forced to select one to post..Version: 4.10
✓ Not usefulYou can scan documents but no point using this app as it tries to make you pay $5.99 so you can actually use your document. Waste of time.Version: 4.07
✓ Criminal. Like downloading ransomwareYou download this because you need to scan important documents you can’t keep, then find out that the only way to use those documents again is to pay a ‘subscription’ fee of $9 per month, which it is impossible to cancel. Disgusting..Version: 4.12
✓ Charged for a year! Do not downloadDownloaded to access 3 day free trial. Did not have any payment set up on my phone yet somehow I have been charged for the year! Do not download unless you want to pay $56 for the year!.Version: 1.17
✓ ScamThis app is not free as you may guess. That’s the way to get money using quite sophisticated app description. If you are not going to be very careful they are going to charge you 4.99$ a week, even though there is an option 14.99$ a year. You cannot find it anywhere until you get billed. Would you like to use a product knowing that seller is laying to you from the first look just to get into your wallet?.Version: 4.11
✓ Not freeFree app but you must pay $6 to save your scanning.Version: 4.07
✓ PoorThere are better ones out there. I don’t recommend this app.Version: 4.12
✓ Scan more like SCAMThis app charged me when it said it was free..Version: 4.12
✓ Needs improvement for ipadThis works fine on my phone, but the labeling is easier on my ipad with a keyboard. Capturing the image on the ipad is crazy. It automatically turns your document horizontally and flips the direction you have to go to get the paper in the right place to capture the image. Then you have to rotate. It just doesn’t work right. I’ve been using this app for a few years now and keep expecting this to improve, but it never has..Version: 4.19
✓ Will not work. It seems to be taking payment but won’t workBeyond frustrated. Trying to send documents for two days and no answer from support. It keeps asking me to pay. I’ve done that several times and had better not be charged for the 4-5 times I’ve hit ‘ok’ and STILL not been able to send documents. It just keeps going back to payment screen. Not impressed at all..Version: 4.12
✓ My scanToo many glitches.Version: 1.17
✓ Tricked by free trial offer and hard to useI wanted to take advantage of the free three day trial. I did not want to sign up to an annual trial without completing the trial but did not realise that when I switched to a seperate me month trial I lost the opportunity to get the free trial. Compared to the alternative FAX App which has a more straightforward free trial this App is too complicated. I simply wanted to sent the text of an email message by facsimile I couldn’t do it via this app but I could by the FAX App. Very disappointing on a couple of levels. I would have cancelled it during the free trial but was tricked out of the trial..Version: 1.17
✓ My scans conI purchased their original version of this app and also My Scans Pro and My Measures only to have them cease support and then launch this new app again...so you can buy it and then buy it again.....Version: 4.08
✓ Beware - scam charges!!They scam you by saying you receive a “3 day free trial” if you get an annual subscription, but they charge you right away.Version: 4.19
✓ Good App, could be AMAZING!It scans great, I like the auto page edge finder (which works about 50% of the time) so I don’t have to crop every page, only some. It’d be better if you could move documents or pictures you’ve scanned into folders. It’s cool that this app can fax, it’s seriously not cool to charge so very much $ for each fax sent. They charge more for 50 faxes then it costs for a normal app that lets you just have a subscription to fax period. Which is just weird..Version: 1.17
✓ Difficulté de remboursementJ’ai pris l’option d’essai y’a un an et n’avais pas désiré acheter par la suite . Hors il me tout de même charger et je n’est pas pu être rembourser et j’ai laisser passer. J’ai tout simplement annuler l’abonnement et les paiements. Un an plus tard il me recharge encore alors que je ne souhaite aucunement l’application. Je ne peux pas me faire rembourser sur apple car suposement j’ai pas de facture alors que j’ai une facture rentrer dans mon e-mail. Je peux pas faire loption gerer les abonnements sur le site car quand je choisie l’option, cela me ramene à la meme page… vraiment très déçu ..Version: 4.19
✓ Waste of time.What an incredible waste of my time. Don’t bother..Version: 4.11
✓ Sneaky subscription chargesI was just charged 55 dollars for a subscription I didn’t sign up for. Beware!.Version: 1.17
✓ Not freeYou have to pay to export or email app is not free..Version: 4.11
✓ Never received credit for fax pages I purchasedGave this app a try so I could fax a document. Paid for 10 fax pages at $8.99. The payment cleared my account instantly. However I have never received credit for my pages and have never been able to fax. It just keeps giving me the option to purchase more pages. Really?! And no option for customer service or help to fix the situation. Avoid this app at all cost in my opinion.Version: 1.17
✓ It's not a free appDont even download this app if u dont want to pay 5.99!!! It's not a free app indeed! All u can do for free it's scan. Thats it. You can not save or send or open it out of the app without paying. So whats the point? Waist my time.Version: 4.07
✓ On doit payer pour envoyerComplètement ridicule! Nous ne pouvons pas nous envoyer des documents, car nous devons nous inscrire et payer.... complètement ridicule! Cette application ne serre à rien.Version: 1.17
✓ Good app, one big flawLove this app except for one thing. I wanted to create one PDF document made up from 10 scanned pages. After scanning one page and then Adding another page to it, frequently the screen goes blank. I thought maybe it was something about my iPad that the app didn’t like. So I tried it on my wife’s iPad. Same exact problem. Tried it on my iPhone and it worked without any problems. Since I need this to work on my iPad, I canceled my subscription. If they come up with a fix for this, I would consider trying this again..Version: 4.12
✓ Very UpsetI used this once, deleted the app, and then forgot to cancel my free trial. Now just paid 55 bucks for an app I’ll never use again and I can’t find a way to contact customer support to get my money back. Very disappointed..Version: 4.12
✓ Money, hungryWill not let you do anything without money.Version: 5.03
✓ Scammer not scannerAdvertise as 3 days free trial and charged me the same day £5.50 Try to get a refund through Apple, they wash their hands as apparently it is only the developer decision and they’re refusing to give the money back even though it is written back and white 3 days free trial. Case closed. 😡.Version: 5.04
✓ My money backI don’t like this App at all I need my money back.Version: 4.12
✓ Don't even botherDownload the app for free, lets you scan but then soon as you need to export it or save to your camera roll, you need to upgrade to pro for $5.99!! Scam much?! There are other apps that let you at least scan a few documents in the free version before making you upgrade..Version: 4.07
✓ ReviewWould have been 5 stars. Reset my phone and paid subscription doesn’t transfer after reset. Submitted a ticket about this and support desk not very helpful. Still wants me to subscribe..Version: 1.17
✓ TerribleWon’t email without paying. You don’t even get to do one trial.Version: 4.11
✓ Do not click on this app!!No option to cancel in Settings!!!.Version: 4.12
✓ From 5 stars to zero!What’s going on, people? For a couple of years I’ve used this app without any problems. I have MyScans Pro! It has been awesome, saving me countless headaches! Then a couple of weeks ago, it quit loading. It will not load on my iPhone, and it will not load on my iPad Pro. I have access to my documents in the Cloud, accessible through the developer’s website for this app, but the app itself has become totally useless. Deleting and re-downloading does not help. And, yes, I automatically update all apps and os/ios software. Help!.Version: 4.11
✓ Crashes, bugsVery buggy, crashes and deletes documents. Not impressed.Version: 1.17
✓ Do not upgrade!I downloaded this app to scan some documents that I wanted to convert into one pdf. It scanned everything really well, edited it so super clear, however when I went to export it prompted me to upgrade for £3.99. I needed these to send on a deadline so I thought fine, I’ll upgrade and send. Imagine my surprise when once I’d upgraded, and exported the documents, they just saved individually to my gallery like normal pictures and not in a pdf format. I went into all the other options and apparently the pdf format doesn’t exist!!! I essentially spent £3.99 to take and edit a picture that I could have done for free............. Total rip off and waste of time. Don’t waste yours!.Version: 4.11
✓ That’s baitThis free trial is a joke. You can scan documents but you can’t share them without paying the annual subscription, and what’s that 3 days trial? It’s 2019 and they still using ridiculous misleading marketing strategy. I wonder how they got so many good reviews. Long story short: don’t waste your time downloading it..Version: 4.12
✓ Charged for a year when i selected 1 month subscribcriptiomI cliked on the subscription for one month they charged me for an year. Fraud application, you cannot contact them as their helpline is unavailable. You can’t do anything on this app without payment. Wish i could rate them 0 stars like the payment I’m forced to give them 1 star..Version: 4.12
✓ Scan ScamThis is a scam. They see free trial but it is an automatic $49 USD / year purchase that is impossible to ever cancel.Version: 5.02
🙂 My Scans, best PDF Scanner App Positive Reviews
My Scans, best PDF Scanner App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Scans, best PDF Scanner App.
⛔ My Scans, best PDF Scanner App Problems
