- 81.5LEGITIMACY SCORE
- 86.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
SmartHQ App Complaints & User Negative Comments 2024
SmartHQ app received 141 complaints, negative comments and reviews by users. Have you ever had a bad experience using SmartHQ? Can you share your negative thoughts about smarthq?
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SmartHQ for Negative User Reviews
✓ HorribleDoesn’t even let me register an account what’s joke.Version: 102.19
✓ Questionably a scam / imposter appInvasive sign up process requring every bit of personal information known - enough for identity theft. Then after all of that including 2FA TWICE, still won't allow sign in..Version: 101.14
✓ App is not handyContact us does not work Will not connect to my wifi oven.Version: 102.26
✓ BasicDoes less than the remote for my Haier heat pump / air conditioner. For example, setting the unit to quiet mode is mandatory given how noisy and clunky the new unit is. There’s so much more it could do, but the developers seem to think the next priority is - wait for it - a RECIPE section! 🤯😩 also, the amount of mandatory personal information and location data is a bit of a red flag.Version: 102.9
✓ Cant get past Account verificationDespite lots of reviews, they still don’t seem to have sorted this - really frustrating.Version: 102.19
✓ Should give internal tempWhile the Cafe 4 dr French Door refrigerator itself does not give internal temperature on the display and only shows the setpoint, the internal temperature Hass to be available to the electronics in order to run the fans and compressor. This information should be available inside the app. Right now the app only indicates if the temperature is too warm, akin to old fashion “idiot lights“ on automobiles. EDIT 8/3/21 The push notifications if a refrigerator door is open is almost instantaneous on my phone. Other than that, the app does what it is supposed to do. Additionally there should be better instructions on connecting the refrigerator to Wi-Fi, noting that 5 MHz radio should be turned off on routers during the initial handshaking, as well as if there is a mesh network (much more common nowadays) all satellite mesh devices should be powered down except for the main device. This was what was necessary as confirmed by tech-support in order to connect my refrigerator to Wi-Fi..Version: 100.51
✓ Oven has buggy softwareI’ve never had an oven (GE cafe) before that needs to be rebooted regularly. It locks up - the smart hq app and the touch screen are unresponsive. Not impressed.Version: 101.41
✓ UselessI cannot verify my account. Received million emails and still says pending verification.Version: 102.19
✓ Not happyDoes not tell me how to work the dishwasher.Version: 102.25
✓ Very buggy with AC/heat unitsWe bought a GE 3-unit AC/ mini split combo to heat and cool our house. This app technically works to control the units, but not without closing and restarting the app every time. Once you adjust one unit and then try to return to the main screen, it locks up in a “loading” screen. It also prints you quite often to update the units’ firmware, and to do that you have to leave the app open. It is very frustrating to use. Hope they can work out the bugs..Version: 102.19
✓ More frustrating than it should beI have 3 issues with this app at present, including being unable to submit feedback to them! 1. Everytime I launch the app, it asks for Bluetooth access. This needs to go immediately. I denied the request initially because none of the appliances I have connected require bluetooth and it repeatedly asking for access is just obnoxious. 2. Add some sort of “check for and apply firmware updates” button. I pretty much only launch this app when I need to actually use the appliance and I don’t have the time to apply an update at that moment, so I say “later” to the pop up. When I go back to apply the update, I cannot figure out how to manually trigger that update; it seems to only ask to update when I launch the app again about 24 hours after the last time I told it “later”, which is usually exactly when I actually need to use it again and again don’t have time to apply an update. 3. The “Feedback” submission is broken. After I fill it out and hit “submit”, nothing happens. The button appears to press but it stays on the same screen, with everything still filled out, and literally nothing indicates that anything was submitted..Version: 101.2
✓ MehOk. After calling GE support and being transferred to at least 8 people who couldn’t help I finally figured out how to get the recipes and extras to work. If in canada you have to make up a US address on a new account. Then and only then did the recipes and extras appeared in the app. Still I don’t get it. All I can do is turn the oven on. I was under the impression it would send the recipe to the screen on the oven to display. There are recipe app that you can download that will also talk to your oven, but really all they do is preheat it. Really the whole thing is kinda stupid.Version: 101.29
✓ App MalfunctioningThis app worked for a few months. When we stopped receiving alerts/notifications for our Monogram appliances, I troubleshot the issue. Opening the app took me directly to a new terms and conditions acceptance page. The problem here is the accept button is not functioning. At this point, no other feature on the app works. I cannot communicate with any support staff. The app shows up to date in my App Store. There is no one to contact to fix the issue. If you click on any link on the App Store page it takes you to GEs website. We even scrolled through the terms and conditions in hopes that would make the accept button function. It doesn’t. We are at a loss. The app simply stopped working and I have no idea how to correct it..Version: 102.27
✓ Impossible to connect my new Fisher Paykel dryer to the app. Absolutely useless appWhy this app is so bad??? Tried many times, impossible to get connected for warranty..Version: 102.19
✓ Fisher Pikel fridge appThis app really does little to help in the every day use of my fridge. Does a great job of feeding the makers of this app pleanty of my information. Can’t even access the self help area on it..Version: 101.48
✓ Junk - Don’t waste your timeI was tempted to try to use the app again to connect oven. Impossible sign up procedure. Why do they need to know all my personal information as well? Love love my GE oven but this application is garbage..Version: 102.4
✓ Another negative reviewCan’t get past the password when connecting to my dishwasher. Keeps saying it’s wrong, it clearly isn’t because it’s written on the machine and it matches whats on the screen. Same issue as others. Delete the app, don’t waste your time. App development Clowns 🤡.Version: 102.19
✓ Some glitchesI love preheating the hot water before I even get to the fridge. However sometimes it’s slow or I need to close the app to get it to work. It’s then faster to do it manually which defeats the purpose of the app.Version: 101.36
✓ Limited FunctionalityI mean, it does a really good job of notifying me when my washer is finished. A feature request would be to add Apple shortcut support. Then I can tie in an automation that allows my HomePods to announce when the washer has finished..Version: 102.27
✓ Huge disappointmentThis app and my Fisher & Paykel front loader advertise WiFi control functions via the app. Not only was this not available at time of purchase and falsely advertised to have this functionality, but now that I have it set up, many months later, there are no WiFi control functions at all. I can only view the machine status, remaining cycle time and cycle history. Big deal. I spent all of this money on this washer and this is it? Where is this remote control function? It does not even show me the cycle information like temp, etc. The app is very glitchy and inconsistent. Not user friendly. Very disappointed. I tried to submit this via the feedback function on the app but the Submit button did not respond. Hopeless..Version: 101.5
✓ Ok but needs improvementThe app works but is slow to connect to my AC unit (even over wifi). Also cannot set quiet mode from App, have to go get the remove to silence it during the night.Version: 101.21
✓ Does not workThe is app is a waste of time. Don’t even bother trying to connect. I’ve been trying to connect my Fisher and Paykel dish drawer for the last 20 mins. It takes ages to “communicate with the appliance” then goes back into a loop. I’ve given up. RUBBISH app..Version: 102.26
✓ Poor app9 times out of 10 this does not work.Version: 102.1
✓ Privacy? Broken for new F&P dishwashersBought a new dishwasher (Fisher & Paykel) today got it home, set it up and followed the instructions to install the app. Now I write iOS Apps for a living so I know how things work under the hood. Before I wrote iOS Apps I specialised in routers and computer networks. 30 years I've been a developer for. So when this App tells me it MUST know my location for it to be able to operate I beg to differ. I've already been through a sign up process where I had to state my country of residence, twice. That's all any company should need to know about me to be able to make a home appliance smart and connected. So I have serious privacy concerns to start with here. Then there's adding my new dishwasher to the app after I gave in and allowed it my location (not accurate one). I can't add it. It looks like a software bug on the page telling you to change your iPhone's WiFi to the WiFi network your dishwasher creates. I do as asked, connect the phone and return to the page. The black "Next" button is now no longer shaded out but dark and beckoning to be pressed. But press away as much as you like the button doesn't work. Perhaps forget to setEnable: on the UIButton chaps? That's where I'd start looking. I wish Apple would clamp down harder on these location demanding antics because there's just no need for it. So that's a shame, I'll delete the app for now and maybe come back to it. If I've got spare time I might reverse engineering my dishwashers protocols over WiFi and write my own App for it. One that doesn't make me give away my location so that Haier sends the boys round to "sort me out"..Version: 102.25
✓ Registration not working.Hi, Can we please fix the registration page. Thanks..Version: 101.29
✓ Just badNo API and very limited customization options. Forces you to use IFTTT for power users which subscription based. NOT RECOMMENDED.Version: 102.9
✓ DumbIt’s stupid that to remote control appliances, you need to turn them on manually and allow them to connect each time. What is the point in being able to control your washer, dryer, dish drawers etc if you have to physically manipulate them each time beforehand..Version: 102.12
✓ I liked the Comfort-GE app betterFirst of all, I wasn’t even aware that the old app had been replaced with this new app. Guess that explains why the old app started crashing every time I opened it. Now on to this new app-it looks cool, but there’s some things wrong with it. First, it doesn’t have a “ROUTINES” option where I can set my window A/C unit to whatever temp when I’m home, away, sleep, or vacation. The old app offered this whereas this new one doesn’t. Secondly, the “SCHEDULE” options won’t let you delete an unneeded schedule-all it does is state “there is an issue-please try again later”. That’s annoying as he**! You can’t even toggle it off and actually SAVE it. Also, there’s no location option either, which would coincide with a ROUTINES function. This app could be really good…but it looks cool…..guess that gets the 2 stars..Version: 100.51
✓ UselessOmg I’m now having to re write my review. In short 100 plus notifications telling me my oven got to temperature is ridiculous. Once during a cook is enough. I deleted my oven from the app after it spammed me no end. Fix this..Version: 102.12
✓ LangueAucun problème pour connecter ma cuisinière mais bien déçue que l’application n’est pas en français tel que mentionné dans l’app store de Apple..Version: 102.6
✓ Seemingly useless app for meI bought a new home and have been trying to connect to my monogram smart appliances for a couple of weeks now. I did manage to get my fridge connected, but I have had zero luck with the other appliances. Even though they are in discoverable mode, my phone is unable to find them time and time again. And although I was able to get the fridge connected, it told me that my water filter needed to be replaced, so I clicked on the link to the one it told me I needed. Paid the money and had it shipped to me, only to find out it’s the wrong water filter for my model! isn’t one of the points of connecting my fridge to a smart app that it has the ability to tell me which water filter is required for my model, since the app should know which model I have?! Pointless! Additionally, the app doesn’t appear to have Face ID login, nor will it let me save my credentials to the iCloud keychain, which is a total pain. But biggest pain is that I can’t get it to find and connect to the rest of my appliances! Makes the whole “connected” thing pretty pointless…..Version: 102.26
✓ Worked for 2 years. Works no moreYour update has rendered the app unresponsive..Version: 102.19
✓ Not working with Canadian addressIf you don’t have a US address, don’t even bother downloading this app, it won’t do anything for you. I don’t know how hard it is to get this to work for Canada but it shouldn’t be that hard!! It’s disapointing to see that you sell the wifi feature but can’t come through for your Canadian customers..Version: 101.38
✓ Application keeps loading when accessing applianceI registered a GE model oven and I had to reboot my iPhone after each time I accessed the appliance for the app to pass the loading screen issue..Version: 101.38
✓ App Issues (messages/settings disappear quickly)Hi, I went in to check my cycle (running wash and a dry). I notice sections pop up on the app for each respective device (washer or dryer) and then quickly disappear. Washer had a section near usage (not a pop up) to Connect to Alexa and quickly went away. There was a section for water station, detergent tracking, connect cycle and others when viewing the washer but it quickly goes away. The same with dryer. Settings under/near usage had washer link, my cycle settings, etc and it quickly vanishes. I took video and some screenshot to show you. Did updates on machines and iOS app shows up to date. Why can’t I see water temp of my cycle, etc.? Under usage it just shows number of cycles that day and what setting (normal, bulky, delicate, rinse and spin, etc) and no further details. Help!! What am I missing?.Version: 101.41
✓ Needs so revisionSo so And the functionality is limited Good be much better.Version: 102.12
✓ If zero stars was possible I would give zeroI don’t know the point of the app. It doesn’t connect with your internet. Tells you the password is wrong. It offers limited support. If you are buying for smart home just don’t. This apps development team were asleep at the wheel. Teenage kids could’ve done a better job..Version: 101.19
✓ Not meeting it’s full potentialThe app works as intended. Unfortunately the Monogram team has missed the mark for making it all it could be. I have 3 appliances. For the built-in fridge: I would expect it to have an alarm when the water has been running for more than the capacity of the pitcher. It would also be nice if the app could tell me how to plug the fridge into a generator. For the all gas oven, I should be able to lock in the temperature of the oven so that when I am at the stove, hitting the dial with your belt buckle does not change the set temperature. For the Advantium, there should be a way to save programs and there should be a way to set an actual oven temperature (not just 1-10) when using speedcook. I feel the Monogram team has fallen short of making this app all it can be..Version: 102.9
✓ Worst apps65k appliances . You can do better. I hate writing bad reviews..Version: 102.12
✓ Master of nothingInteresting app intended to manage hundreds of connected appliances from different manufacturers all over the world which implies it cannot possibly do a good job on any of them. Appears to have been designed by a committee of men who cannot cook, shop, or wash dishes. Flawed multi-brand, multi-function, multi-lingual, and cross-platform interface design that conforms to no design standards for human interactions. Confusing names for fields in sub-menus hidden in odd places. Does not take advantage of available appliance data flow such as internal fridge and oven temperatures. Oven timer counts down in whole minutes only. Will display appliance model numbers but will not accept or display serial numbers making the app useless for service calls. Cannot find software version. Refuses to display a list of my appliances: ”No Appliances Available.” App displays contradict or conflict with appliances’ information displays. App’s login credentials and other features do not take advantage of advanced iOS functions. This is the only app choice for these appliances..Version: 101.33
✓ Aircon applicationWhat a bunch of idiots I wish they’d stop upgrading something that needs to be very simple and now it’s completely broken Finally fixed it up to 2 1/2 weeks not cool guys.Version: 102.26
✓ Horrible AppHad difficulties pairing the app to the wall oven. Had to try at least 20 times. It is not intuitive in any sense. Once it was paired ( completely randomly) the problems continued. The app constantly goes into an endless loop indicating that it is downloading information, despite being able to see some of the oven info in the background. The only time it seems to somewhat work is when the oven is off - not much good to me at that point. Horrible app..Version: 101.14
✓ AppApp is not user friendly..Version: 102.9
✓ Pas vraiment utileL’application est toujours gelé. Impossible de l’utiliser. Très décevant.Version: 102.1
✓ Can’t verify emailAs the email verification doesn’t work, the app is useless..Version: 102.7
✓ Ok but …..We just had GE heat pumps installed. The instructions said to download an app, which no longer exists. After some Google search we found this app. After some googling about the app, we discovered it is the new app for GE and a bunch of other brands. The first difficulty with this app is that heat pumps/ mini splits are not listed as a supported appliance. We ended up connecting them under AC units. This could have been clearer on the app! This method worked ok, and the heat pumps were immediately updated with new software, so we knew this was how to connect them. The paper manual and the the ‘info’ sections of the app are pretty much useless, so you have to figure things out for yourself. Like how ‘sleep mode’ works. For the record, it is not as advertised. Our units turn off, rather than operating at a reduced temp for 8 hours and returning to the original heat setting, as the manual and info bubbles tell you will happen. So not a useful part of the app or remote! The ‘schedule’ is also useless. It’s on and off. You can’t reduce the heat at a point in time through the night, and have it go up again before you get up. It’s -10c here all week, so we don’t want them off, but would like them to be able to be set to adjust, a little cooler at night for a comfortable sleep, but warm to get up, especially for the kiddos (and of course my wife). I give the app 3/5. There’s some useful control from bed, or anywhere, like setting temperatures and fan speeds, but it could really use some tweaking to be awesome and useful for home users..Version: 102.27
✓ Fixed my issues with the ge appI downloaded this app because the ge app became broken and still has not been updated or fix. This app allowed me to once again use the smart features I payed extra for on my ge ac. However I have a few things I don’t like one is the adds I rent so most of the smart devices out there are not worth my investment because I don’t own the property, the app recently now bothers me every time I use it to give it Bluetooth access on my phone yet my ac dos t have so there is no need for that access for me asking one and saying no should be enough not every time, the old ge app I had would show me the estimated usage by both the total day but I could also see by the hour it let me fine tune my settings through out the day as I have to use it a lot in the summer so my dog is comfortable while we are at work I do miss that..Version: 101.2
✓ More glitz than functionalityMy biggest problem is that there is no documentation, or at least not that I can find. How can I figure out how to operate the features? Getting the thing hooked up was a bit of a guessing game. I have a washer and dryer which have external “u-connect” modules. I did manage to trial and error guess at the correct settings. A little documentation would have helped. So now I can see the status of both washer and dryer but can’t figure out how to control them, like change a setting remotely or start the dryer remotely. No docs to look up how-to stuff. Otherwise, the app does notify me (a lot—can we control which notifications we really want? Do I really need a loud notification that the washer is 5 minutes from being done and another loud notification when it actually is done? And another one badgering me to remove the clothes after 30 minutes? And three more similar notifications from the dryer?). Maybe there is a complete user guide somewhere or even a quick start guide? I could not find it..Version: 101.19
✓ Missing some features, also unnecessary cloud connectionThree main gripes: 1. My GE equipment can set the heat to 62 via the panel on unit, the app can only set it to 64 at the lowest. 2. I can’t schedule heat. This seems like a HUGE oversight. I can schedule “cool”, “dry” or “energy saver” events but not heat. 🙄 3. I don’t know why the AC was built to require a cloud connection. It makes sense to push updates, but I should be able to connect directly to the device via my home WiFi service, instead of having to route from my phone to GE servers to the device. This means if the GE servers go offline (which happened during my first week of use) or your ISP loses service, you cannot control the device from your phone. You could if everything was handled via a local Wifi network, and the response would be less laggy too..Version: 101.10
✓ Doing “Loading” wheel of deathWe were excited to install this App and sync up our new Cafe range. Sync was somewhat intuitive but app flashes a saying that an update is available and then goes into an infinite loop of “Loading…”. Appliance info still shows in the background but you cannot control any appliance features. Other reviewers seem to have the same issue with empty promises from the developer that a fix is on the way. I’ll upgrade my rating if that upgrade ever appears. Until then, don’t get your hopes up if you spend good money on a gimmicky sales feature..Version: 101.48
✓ MThis does not appear to work for the new F&P heat pump dryer. No Wifi function on the dryer despite the instructions stating that there are…. This is disappointing for F&P..Version: 101.29
✓ Terrible for our dryer…We added the WiFi adapter to our dryer thinking we could get control of it from our phone. Not really. It ONLY allows us to turn it off when running and to extend the tumbling WITHOUT heat. THAT’S IT. —- We cannot start it, we can’t change ANY settings at all, like extend the drying time with heat, if needed. —- On top of that, the notification timing is WRONG. I put things in and the dryer said 48 min. I had it on the more dry setting. Got the notification for 5 minutes 17 minutes ago. Just went in to get the stuff out but it was still RUNNING and it still shows 12 MINUTES left on the drying. It was WAY WAY OFF on the notification. Seriously??? —- Overall, this app is a waste. Without being able to actually change the actual dryer settings, it is simply a glorified notifier—- and it can’t even do that accurately..Version: 102.19
✓ Dysfunctional app when used with Cafe Affetto espresso machineThis app is not intuitive and barely works at all with the Cafe Affetto espresso machine. It states that you can adjust the brew temperature of the machine. As of January 2022 you cannot change the brew temperature because there is no setting for that in the app. In spite of that it clearly states that the brew temperature can be changed. It cannot. The MyCup setting is supposed to allow you to choose either Ristretto, Doppio, Triple or Red Eye and the ability to adjust the Grind Time, Espresso Volume and Brew Temperature. In fact, you cannot change the brew volume for anything except the Ristretto and the options for that are .25, .50, .75 and 1.0oz. But no matter which volume you select, the setting is not honored by the machine and you only get .25oz of espresso. Again, no setting for Brew Temperature. The MyCup options for Doppio, Triple and Red Eye have the settings for Grind Time and Espresso Volume but you can't change anything and the default is 5.5 sec Grind Time, 1.0 oz Brew Volume. Again, no setting for Brew Temperature. But the volume actually delivered is only .25oz. The app is a good reason not to choose the Cafe Affetto machine since that app is the only way to in theory adjust the Grind Time and customize the MyCup settings. But it fails at both those tasks and is therefore useless, making the Cafe Affetto not as customizable as advertised..Version: 101.13
✓ Not so good any moreThis app was really helpful but lately it just doesn’t work at all. If I set the temperature from my phone the oven doesn’t turn on. Since my oven only goes up in temperature by 10’s if I need to cook at 325 I used to set that from the app but now I’ll turn the oven on and then try to set it to 325 with app and it turns the oven off. So this app is useless now..Version: 102.13
✓ Stupid Program fails to save credentials in iOS PasswordsFor the life of me I can not see where SmartHQ stores credentials. I have just reset my password twice. IOS asks if I want to use their provided “strong password.” I say yes. Then try and log in. “Invalid Credentials.” Rinse Repeat. Frustrating, non-standard and just plain stupid. I am sure there’s a workaround, but it’s not obvious. When working this is a three star program - - not elegant but does allow control of timers and ovens, and alerts you when timer is up or temperature is reached. Update: the developer suggests I re-install the program after deleting. Needless to say this is a worthless suggestion that I have already tried four times to no avail. I finally solved my log-in problem; if you’re looking for your password in either Keychain or iOS you’ll find it under “force” with no logo or other clue to relate it to SmartHQ, Cafe or GE Appliances. That alone is a piece of incompetent programming. Finally I am now in an endless loop where my oven tells me there’s a software update and asks if I want it do it or not, but then goes ahead without waiting for approval. After that, it says “loading” - - but I have a fast internet connection and after more than an hour it still says “loading.” Endless loop of idiotic behavior. If I could give less than one star, I would..Version: 101.21
✓ Won’t verifyI just keep getting sent verification emails every time I try to log in, where it says always ‘verification pending’.Version: 102.7
✓ Can be annoyingI’ve been trying to connect my washer machine to my phone, I’ve done all the normal troubleshooting, but the app won’t allow me to put my connected appliance password in. I’m over it!.Version: 102.13
✓ Never gets out of “Loading” loopPaired with oven range but when I go to use app and says “Loading” but never gets out of this status no matter how long I wait..Version: 102.1
✓ Can’t log inSimilar to other reviewers, can’t get past email verification. Does not inspire confidence in quality control. I have taken note of the stock response to get in touch with support, but no reply yet...Version: 102.17
✓ Pathetic!Stuck in an email verification loop for the last hour with no visible help options - total waste of time!!!.Version: 102.17
✓ CrapCould not even set up an account. Horrible..Version: 102.27
✓ Shi…Ty appNeed lots on improvement. Spend 6 hours and can’t install the washer and dryer with this app. It have so many bugs…….Version: 102.13
✓ Terrible app poor connectivityI was to get my GE Profile stove to WiFi to use the convection roast feature, this app demanded to know my home address and the took FOUR attempts to connect (I have a degree in Computer Science). The app took 5 mins to connect to my local WiFi even though I was 4 ft from brand new mesh router. In the end I got no benefit from connecting and happy that I entered BOGUS info in the app! Why do you need my phone number, obviously GE made a crappy app and wants to invade my privacy You miss the point it’s not legal to sell a product with features that require personal data, I don’t trust GE with MY phone etc. it was ruled illegal many years ago to even require a warranty card completion. All I need to do is show date of purpose. I DEMAND to know what happened is I drop Wi-Fi connection, do I then loose the Roast Convection feature. If the answer is yes, then prepare for CLASS ACTION LAWSUIT.Version: 101.19
✓ Très mauvais comme applicationPas facile de se connecter à l’appareil. C’est très décevant, L’application n’est pas en français..Version: 101.38
✓ DishdrawerThe app means the dishwasher takes 4 1/2 hours to do the eco cycle.Version: 102.1
✓ Turn for the worseIt’s always been an ordinary app, but I’ve liked it for the notifications I get to tell me when the washer and dryer cycles have finished. However, recently it’s changed to notify me 5mins before the end of the cycle as well as at the end. I really don’t need both, but there’s no obvious way to change the notification settings like there is in any other app. Why the developer thinks I need to be interrupted to let me know something is going to happen soon is beyond me..Version: 102.3
✓ App not workingUnable to sign in, with app telling me to update, even though I have the latest version..Version: 101.48
✓ Connection issuesAfter following all the instructions you get stuck when you go to enter the password for the dishwasher. The App crashes and sends you back to the start. Tried the scan function with the dishwasher is various states and it can’t find it..Version: 102.11
✓ Dumbest smart app I’ve ever seenFunctionless, clunky and slow. Not compatible with google home, so a standalone app with zero integration to existing google smart homes. Don’t bother wasting your data on this app - virtually useless. The washing machine doesn’t even hold its remote function, it has to be re-enabled each time you turn it on (keep in mind on and off is essentially a standby mode, not being turned off at mains)..Version: 101.22
✓ CheapIf you want to get notifications that your oven is preheated or set to preheat at the store then yes this app will do that. You can also use it to turn on the oven light which is fun but useless. If you can see in, you can reach the buttons. Overall this app seems like it was made on the cheap. Maybe GE is tight on cash and can’t afford to pay people to make something that works well. The pairing process flow does not work well. I had to go to a laptop browser to register first and then return to this app before it would actually pair. You can’t do it all with this app. The link in the manual also leads down a blind alley in a broken corner of the website. This app sometimes throws up nonsensical dialogs that can’t be canceled. No option does anything. I tried to schedule service for my broken stove. It had no idea which appliance I had, even though it was paired. It asked for my Zip Code (not a thing in Canada) and refused to continue. Not even a “If you live in Canada please call this number instead” This app did nothing truly useful for me and wasted a bunch of my time..Version: 101.29
✓ UPDATE - Spyware!New Development: Location must be enabled??? What the heck? Why? This is spyware. GE doesn’t need to know where I am, in order for me to hook up my device to my router. This is a classic case of overreach. The older versions hooked my phone up to my range just fine and never collected intelligence on where I am. The new app should be no different. Wish I hadn’t upgraded the app. Please remove this intrusive feature. It’s 100% unnecessary. Original Review: Súper Annoying Bluetooth Request I have a GE Cafe range. It is wifi. It has no Bluetooth. I foolishly accepted an app upgrade for the old Chef Connect, and I wish I hadn’t. Each and every time I go to use my app, I get an annoying popup, wanting me to go to settings to allow the app to use my Bluetooth. I have no intention of allowing the app to use my Bluetooth. My range does not communicate via Bluetooth and I wouldn’t dream of allowing Alexa or Google to control my device so I am not really sure why I need to be asked this Bluetooth question each and every time I go to use the app. My suggestion for the developers is to allow a user to make their choice and then leave them alone. If for some reason a user wants to change their mind, they can always go back into their settings and select “allow” for the app to use Bluetooth. Otherwise, stop pestering..Version: 102.9
✓ Verification emailLike everyone else I have problem with verification email.Version: 102.25
✓ Don’t buy unless they fix the app and binding processHonestly disappointed. The SO purchased the fisher and Parker fridge (side controls version), and made the app account, versified the email, went through the process… and once “connected to the fridge wifi” nothing. Can’t proceed any further. Honestly I could program my own program via a raspberry pi to be easier than the frustration I’m getting from this. I don’t recommend it until this has been fixed. I can’t even comment on its functions are I can’t even connect (tried 3 devices)..Version: 101.43
✓ Address in canadaLike many us based app, they ask for a u.s. zipcode even if your enter canada… doesn’t work…..Version: 101.36
✓ Notifications not working after iOS16FIX YOUR DAMN APP. Notifications for washer and dryer loads being finished no longer work. No push notifications work since the iOS16 update. And yes, push notifications are turned on in settings. What’s the point of having this connectivity?.Version: 101.36
✓ Notifications don’t sendUpdate: notifications are now arriving on my device. Thank you!! This app could be great but needs a bit of work. First up - notifications don’t send on ios17. I can see them in the app notification history but they never land on my phone. Have triple checked all settings, deleted and reinstalled, but no go. Doesn’t look like background app refresh works either, my appliances refresh upon opening only. And as another reviewer has said, you have to enable remote use on the device before controlling it remotely. Different appliances have different specs - with my dryer I can see cycle history but no cycle history with dish drawer..Version: 102.19
✓ Don’t botherVery arduous setup process. App is terribly slow and glitchy. What a waste of time..Version: 102.3
✓ Notifications worked until update 3 days agoNotifications for our GE washer and drier were working until the app was updated 3 days ago. Now I don’t receive notifications through either my iPhone or Apple Watch, as well our home smart speakers no longer notify us to a finished cycle either. I’m assuming this is an over site in the update and can be fixed soon. I am a little disappointed in the function of the app. I do like that you can turn off the units from the app and appreciate the info the app shows you. I do think it’s an over site that the app is not able to turn the machines on or have it start the units either when entering or when leaving a geofence that is set up. If the notification can be fixed I would rate the app higher but honestly the notifications are the main function of the app that we use and until fixed it makes the app kinda pointless for us..Version: 101.43
✓ Impossible to log inJust keep getting sent in a loop of email verification after email verification..Version: 102.6
✓ App gives invalid credentials messageTried multiple times, no success. Very poor app..Version: 101.38
✓ Great washer/dryer; Sucky communicationsI’ve had a smart connect washer/dryer for several years. Everything worked great at first. But all my problems since have been with app communications. The app no longer sends messages to my phone (iPhone 12 Pro Max). I can look in the app and see the messages but I can no longer get proactive notifications. When this happened before, I was told that I had to delete and then reinstall the app. Which also meant that I had to reattach each device to the app. Having to reattach the GE Devices to the app happens far too often. That resolution is too painful. So now when I start the dryer, I set a timer on my phone for the anticipated finish time. I can then look in the app at the anticipated finish to get a more accurate finish — it’s always going to be longer than the first reported time. So then I can set another timer. I like that I can turn the Extended Tumble on from the app. And the GE machines are excellent at cleaning and drying. Too bad the promised communications don’t work as they should. Drives me crazy..Version: 101.9
✓ Has potentialIt would be good if warnings to clean filters for a device also provided a link to the user guide. Vaguely annoying I then have to look it up separately..Version: 102.19
✓ Slow. So slow.The set up process could not be slower or more cumbersome. ‘Logging into the cloud’ .. 5mins .. ‘Finding your appliance in the cloud’ .. still waiting actually. It doesn’t have to be this hard. I had it set up a week ago but it dropped off with the dreaded flashing wifi error and now does not want to get set up again. Nice idea but does not work..Version: 101.24
✓ Prettier but not much betterI was glad to see the rebranding of GE’s awkwardly-named GE U+ Connect app to something a little more streamlined. It’s prettier, sure, but I’m not sure it really delivers what I want as a connected appliance owner. First off, SmartHQ and the associated icon tells me nothing as I’m swiping through apps trying to find the one that operates my appliances. Second, the capabilities really haven’t gotten any better for my connected Microwave. I stopped getting notifications over a year ago, and they’ve never started up again. The library of products I can scan to cook in the microwave also seems to have stagnated, and multi-step cooks just don’t work beyond the first heating stage. As I added new washers and dryers, it took me forever to find the option to rename each so I could tell them apart. And this app still only supports one home, so appliances between my primary and vacations homes are all mixed in together. This is GE and Haier. I expect better from a name of this caliber. It suggests that Haier, like so many other connected product manufacturers, just isn’t dedicating the budget and talent to this app that’s necessary to continue to add value beyond just plugging in new product models..Version: 101.3
✓ Bad sign: Unable to create user name/passwordI know the first user name and password I submitted was accepted and filed, because when I tried to enter them again, I was prompted they were “Already in use.” Nevertheless, I was never able to use them to sign into the app. I tried two more UN/PWs, same result, unable to use them. That I was not able to complete step one was a bad omen for things to come. The next step was contacting “customer support.” I was directed to a website or or a phone number. Since this was now looking like starting a career instead of completing a simple process, I decided I did not need this thing at all. I’ve been through this kind of ordeal before. The bigger the company, the worse the app user experience tends to be. I’m also reading here about all the problems maintaining a wifi connection. Probably not worth the trouble. It looks a bit like spyware anyway. I tried to create this for the new GE Profile washer/dryer combo. I’m very pleased with the machine, but they need to get their act together with this app..Version: 102.25
✓ Not quite ready for blind usersMy wife and I recently purchased a new home and we’re excited to get new appliances which should be more accessible to me as a blind user. The salesman went over the features of the GE washer and dryer and assured us that they could be controlled with this app and would be accessible. The app works fairly well for my wife who is not visually impaired although there are some connectivity issues regardless of the location and signal strength of our wireless router. For me, the app is almost unusable. It is difficult to select the wash settings and I keep getting directed to a dead end where it wants me to set up auto delivery for detergent when all I want to do is start the washing machine to wash my clothes. I actually have to turn the physical dial on the machine and swipe back and forth on my iPhone to find out which setting it is before touching the start Button on the washing machine..Version: 101.36
✓ App doesn’t runThe app is stuck in the sign in page with a white background..Version: 102.26
✓ Does not workCannot connect to washing machines Wi-Fi!.Version: 101.24
✓ Can’t even find its own appliancesCan’t even find the appliance when connected to the washers WiFi. Hopeless.Version: 102.4
✓ Look at the number of 1 Star reviews - OverwhelmingYou’d think someone at GE would get the message that their “smart” App is totally useless!.Version: 102.3
✓ UselessI’ve never come across such a useless app. HAEIR should be embarrassed to tie their brand to it. My son is IT. He knows his way around computers and software. He just laughed at this and suggested I give up trying to connect the appliances to it. It’s a total failure..Version: 101.14
✓ Can not adjust air conditioner temperatureAfter the most recent app update I can no longer adjust the temperature of my 2 Haier air conditioners from the app. Nothing happens except the app shows the temperature as 0° after I try to change it. It has no effect..Version: 102.25
✓ DisappointingWe have tried so many times to connect the App to our Profile wall oven without success. The program just keeps saying it should only take 30 minutes to update but nothing happens after days. Have to uninstall and try again and again without success. We can’t even manually use all the features this oven has available unless the App is working. So frustrating and from all the reviews having similar issues, clearly GE is not doing anything to correct it. The company should be embarrassed with their products and lack of support..Version: 101.43
✓ AverageIt is very slow to connect to the aircon unit over wifi sometimes and the automation aspect isn’t that helpful. You can set times to turn off and on each day but what I really wanted was a timer function, to turn off after a couple of hours for example. It’s neat to be able to control the unit from my phone, and I enjoy being able to control it even when I’m not home, but the app would be a lot more useful if it had more functions. Hopefully they’ll be added in the future..Version: 101.24
✓ Almost useless in CanadaOutside of being able to control the unit there is no functionality in Canada. No recipes function etc. Ridiculous that you spend a ton of money and can’t use all the functions because there is no Canadian support…this is not a difficult fix and yet it’s been years!.Version: 102.7
✓ Verification email loopStill have the verification email loop where you login, says email needs to be verified then you verify and the same happens again. Useless and no UK contacts.Version: 102.7
✓ Sign in requiredYou have to provide an unnecessary amount of personal information just to be able to control the AC from your phone no thanks I’ll stick with the supplied remote until I find another app.Version: 101.33
✓ App reviewVery unstable app. Constantly have to reinstall washer, dryer and oven I have contacted the GE customer service and the problem has been escalated to their engineers. Have still not b en able connect the brand new ge 650 washing machine to my wifi The ge 650 dryer is connected to wifi. The range is connected as well..Version: 101.41
✓ Can't buy appliances with an app that is inaccessibleI appreciate the response from the developer that they welcome my feedback there was no indication they are going to make the app accessible in a specific timeframe. They said they would submit it as a "feature request." Accessibility really isn't a feature -- it's a basic requirement. Without making simple changes to work with the VoiceOver screen reader, I cannot use the app. Even with "Screen Recognition" turned on. It's that inaccessible. For example, when I went to add a device, I was presented with the prompt to select a brand. Then I was told there is an empty list. By sight, someone can see the screen was full of company logos as images. This would be an easy thing to fix. Images are by default not accessible to the screen reader built in to iOS. The developer has to specifically turn on the isAccessible variable and assign text labels to the images, so the screen reader has something to read. Additionally, if these changes are made, not only would a blind person be able to use the app, but someone who was paralyzed could as well, by turning on a built-in feature called Switch Control. That will move a cursor from item to item on the screen, and a person who can blow into a tube or make some other motion to trigger a switch connected to the device can select an item. This is important for people who want to live independently..Version: 101.26
✓ Worst app worst products avoid this companyLiterally the most frustrating experience, waste of money buying your aircon, trying to work this app and your product is like asking for a headache.Version: 101.36
✓ Can’t sign inI haven’t been able to sign in because I am not American with an American address. Should I just make one up? So basically the app is pretty meaningless to me..Version: 101.34
✓ No frenchThe app does not have the french version. The information is not up to date. Bit complicated to connect. It is not a GE app but a third party..Version: 102.9
✓ Why is this app so bad?98% of the I can’t get the app to work, it’s pretty useless overall. I was excited about it and would be very cool to have but it’s a flop..Version: 101.29
✓ Useless appThis app is a complete waste of time..Version: 102.27
✓ It needs a user guide for the appThe app is not easy to understand or figure out. The app alone needs a user guide..Version: 101.28
✓ Annoyingly slow and lacking featuresThe worst thing about Cafe smart appliances is, they’re wifi connected but can’t directly update themselves. They require your phone to be screen ON and in the app for 30 minutes at a time to update and half the time it fails. Nobody has time for that. I’ve tried to update this stupid thing 3 times. And timers set in the app no longer function. I just can’t use it at all. The only thing the app does for the fridge is allow you to schedule hot water or notify you if the door is left open. On the fridge and in the app, there is no real-time temperature display even though I know it has precision sensors. I know this because I can “hack” a way to display the current fridge and freezer temps by changing the current fridge and freezer settings. Doing this will display current temperature. It would also be great to be able to see how long it will take the refrigerator to get back down to the current setting after new food has been loaded or the doors were left open for too long. It would also be good to know if that time is longer than ok for food safety reasons. Oh yeah, and there’s a feedback option in the app that literally doesn’t work. Doesn’t do anything. You type your feedback and then it doesn’t accept the submission.Version: 101.19
✓ Huge miss. GE Profile - Opal 2.0 Ice Maker. Need to have push notifications for low water level.Love the ice maker but this app is pretty pointless. It can control 3 functions: Power On/Off, Lighting Off/Dim/On, and Schedule. The first two I find easier and faster to control by simply using the buttons on the machine. I don’t have any use for the scheduling feature at all as I like to make several batches of ice ahead of time and store in the freezer. What the devs / product mgr really need to make this app useful is the ability to send a push notification when the water level starts getting low. As it is now, there is no way to tell other than visually checking the machine and often times will forget and then the machine shuts off, which is a drag because it takes a long time for it to cycle back up and start making ice again..Version: 100.52
✓ Can’t even sign upRound and round in circles resetting passwords etc. can’t be done - invalid credentials. What a waste of time. I don’t think anybody tested the app and the onboarding process..Version: 102.19
✓ RubbishCannot even get stage to use the app as keep getting in a loop of verifying email on a new account which congratulates me it is done but then when I try login it says its still pending and am set yet another email verification email. Seriously- can people UAT these apps before they are released??.Version: 102.13
✓ Screen just displays “loading “After completing wifi connection to my new range the stated an update for the range is available. After the update which took 30 minutes the app just says “loading”. I can’t do anything else..Version: 101.48
✓ Infinity loopMajor work needed on this app. Unable to move beyond email verification. Called helpline who claimed this was not a widespread issue and referred problem to IT..Version: 102.12
✓ Doesn’t work all the timeDespite connections, disconnecting and reconnecting I don’t get the notifications from my dryer and it’s not recording stats. Washer working ok though..Version: 102.19
✓ Decent appWould be better if app gave useful info such as actual refrigerator and freezer temp and send alerts if the refrigerator temp goes above 40° for more than half an hour, or something like that. The app only shows the temperature settings, but not what the refrigerator is actually achieving. Recently, we had both switches on the double doors go bad, and we received no alerts on the app or from the refrigerator itself. We had milk going sour before expiration dates a couple of times and raw meat go bad. I started checking the internal temperature according to the door and also bought digital wireless thermometers with alarms. 2 ge tech visits later and a month of waiting for those appointments and we finally had the refrigerator fixed. The tech for our area is great and educated us on locating food items so we weren’t obstructing airflow in the refrigerator that could prevent achieving proper temps. Anyway, I could’ve gotten the repair done sooner and saved a lot of worry about food spoiling had the app alerted me and also had actual temps and other info (such as fan failing etc)..Version: 101.36
✓ Garbage don’t downloadTook half hour to work out the app to connect with my range, but it only has the function to control oven on or off, and the temperature ! Why should we need a remote thing to cook a real meal ?.Version: 101.41
✓ Worst App ever!Doesn’t work. Doesn’t even open!.Version: 102.26
✓ Creepy data collection practicesAny company that wants to know my location just to connect my appliance to an app is a huge red flag!.Version: 102.13
✓ Not functioning for GE washer dryerThe app was awesome until the new iOS came out, now it doesn’t function properly. I was able to open the app and see thrasher and dryer active state and history, and that it was sending notifications, however the notifications do not come through. After verifying my phone settings and app setting did not change with any of the updates, I force updated my app. When that didn’t work, I tried deleting and reinstalling my washer and dryer. Still no cycle notifications. Then I deleted the app and reinstalled it, and I cannot log back in, it says the password is incorrect. So I attempted to reset the password via the forgotten password link, and that seemed successful, but when I try to log back in I get a message that says “invalid credentials”. The Wi-Fi cycle notifications may seem like a minor thing, but for me, a forgetful person with a lot going on, they are a lifesaver. Yesterday I completely forgot a load of towels in the washer, and had to rewash them today because they sat overnight and half the morning and already didn’t smell fresh again. It’s a total bummer that this isn’t working and hasn’t been for a little over a week now. I don’t have an issue with any of my other apps, so I’m pretty sure it’s the app and not my phone..Version: 101.2
✓ Not able to enter Wi-Fi passwordApp is buggy. Not able to enter password for Wi-Fi network.Version: 102.27
✓ Hard to connect, does little usefulVery hard to connect to Fisher Paykel fridge - took about 30 minutes of trial and error (Google home this is not - wonder if Haier know about QR codes?) The app is stable once connected but does little. As a test try to book a service - the fiat thing the app asks you for is your address and applicable type. Information you provided when you logged in. Maybe later releases will be worth installing. Andy.Version: 101.10
✓ Total clunkerThis app is worthless. Unfortunately after spending thousands of dollars on a profile induction range, this app has made it difficult or impossible to use of several features on the stove, including the precision cooking mode. I am very technically savvy but it took nearly an hour on tech support to connect to the stove to begin with. Turned out some recent iPhones inexplicably can’t pair with the stove but others can. Kudos to the support team for patiently working through this with us… but it really should just work. Okay, let’s try this out. Except the app freezes up any time we try to access the precision cooking function. And yes, we’ve tried it on all our iPhones. Honestly, I can’t figure out why anyone would want a “smart” stove but if all of the high end appliances are connected the key features should really work through the appliance directly..Version: 101.24
✓ Useful and in need of improvementWe got this app to enable our new Hestan Cue pan to work with our range. We are enjoying the control that it offers, but getting used to it was harder than it needs to be. Pros: the precision cooking that this app makes possible, and the recipes and suggestions that it offers. Cons: instructions for syncing the pan with our range were not clear; it took quite a while and some persistence before we figured out how it was supposed to work. And the recipes are difficult to follow — not because of ingredients or technique, but because of the way they are written into the app. Having to click through all the successive steps one by one (some of which provide no information at all!) in order to figure out what’s going on is simply ridiculous..Version: 101.5
✓ Verification loop, really?Checked the reviews and it seems that this is the only issue everyone has. Still not sorted?? I am now concerned about the quality of the fridge if the app side is so poor!!.Version: 102.19
✓ Couldn’t get it to work with Fisher & Paykel fridgeThis app requires you to create an account, and Apple ID is not supported, so you have to type stuff on your phone like a troglodyte. Next, it wants to know my location - why? My location is “right next to my device”. The setup is convoluted, but I don’t know how much of this is F&P’s fault. Either way, once I connect to the fridge wifi, and come back to the app, the “Next” button is disabled and I can’t proceed..Version: 102.19
✓ Application marche pasL’application fait juste tourner pour loading constamment.Version: 102.1
✓ Unnecessary location services requirementAs part of the registration process for a new Café range, the app requires location services to be enabled with precise location turned on. I was already annoyed that I had to provide my email address, home address, and phone number to register with the app just to use functionality with my new oven that only works with the app. Then I initially received an error when trying to connect with the oven (wrong network name). Only after calling tech support and trying a few options did we realize it was because I had location services turned on but with non precise location. It’s completely unnecessary to require my location when connecting a new range. I already have to be in Wi-Fi range to the oven on initial set up, and have the password displayed on the oven. Requiring precise location is just a creepy privacy violation. Please change the app to remove the requirement..Version: 101.10
✓ Wish I could give 0 starsThis app is the worst thing I have ever used. Was hopeful that some feedback would’ve been taken on board from reviews in previous years, but clearly the team have given up on improving customer experience. How embarrassing..Version: 102.7
✓ UselesBe great if it connected. I can’t get past step 4 and given reviews this is a common issue..Version: 101.38
✓ Why?This app is one step from useless and is very confusing Takes 5 mins to connect the washer. The instructions ask for a he module id which isn’t on the label (actually is the last 4 digits of the upid). Then asks for a password (which is the MAC address). Then connects sometimes. Then you go to the dryer and it asks the same information but is labeled correctly. 5 more mins to connect. As soon as the dryer is connected the washer disconnects and no longer communicates. The solution is to remove the devices and start again or delete the app. Basic problems: The app doesn’t remember the Wi-Fi password or networks you must enter for each device. (A pain) No way turn a device remotely only program it and download. (Never got that far) It’s obvious that testing was limited and not well thought out which each team working oblivious to the other. (washer, Kentucky and dryer, Mexico). All in all, other than the three new wash cycles that are unlocked I don’t see the point with such minimal features. I never got to try the cycles because the washer was blown out each time the dryer was connected. Grade school implementation by a team that gave little thought to how it should or could be used. So sad. I normally don’t enter negative reviews, but this app earned it..Version: 101.41
✓ Limited use and purposeI connected to my new fridge which took way too long and too much effort but finally got it, however I was quite disappointed with what it does. I can change the temperature of fridge and freezer, get the status of the filter and turn the ice maker on/off, all of which I could easily do from the fridge. Apparently you can order new filters and service from the app which is nice but haven’t tried yet. Should have the ability to at least get the model and serial number, give you some statistics like run time, power usage, etc. Pretty simple app with limited usability and way too hard to get connected..Version: 101.48
✓ Terrible pairing problemIt work for one year after that impossible to pair the range. I lost So much time. It ‘s still not working..Version: 102.4
✓ Awful. Doesn’t work.It took ages to connect to my aircon and then worked on and off for a couple weeks (often having to restart the app multiple times to get it to work and having to reconnect the appliance multiple times) and then suddenly doesn’t work at all. I have tried to reconnect multiple times the last couple week and it just doesn’t work. Very disappointing. Should have got a different aircon that has an app that actually works..Version: 101.24
✓ Bug fix fixed no bugThe connectivity is still not working with Haier washing machines and dryers….Version: 101.11
✓ Shady AF appAfter giving a ton of info that wasn’t necessary to give out, the app asks that to pair with my range I need to enable Location Services… so they need my location so that I can pair my phone with my range using Bluetooth? Sounds suspicious AF. The two aren’t related. So why do they need my location? To crosscheck with the address that I had to put in just to create an account? Then it wants to connect my range to the WiFi network but I’m greeted with their own custom WiFi network interface… and the app is asking me to put in my WiFi password… Helllll no. There is no way I’m giving my password to Haier, a Chinese company that somehow manages all sorts of multinational appliance companies’ appliances. Unless this app proves that it isn’t ‘phoning home’ with all this info (including my WiFi password), I’ll keep my appliances offline. Sad that I got this far into the process and they’ve already got all sorts of data they don’t really need. But go ahead and keep sending your data to the Chinese. I’m sure things will turn out juuuuust fine..Version: 102.26
✓ Recent update is badWhatever happened in the latest update broke my washer and dryer. Sometimes I get notifications and most of the time I don’t. Going into the app shows them offline 99% of the time even when they are online. Not sure what happened but it needs fixing..Version: 102.27
✓ Terrible!As per other reviews , I’m not able to get past the email verification step despite having confirmation it has been verified! This is just as terrible as the Miele App!.Version: 102.7
✓ PoubelleRien fonctionne Impossible de rejoindre le réseau….Version: 101.2
✓ Very Poor and disappointedI find the whole process difficult and frustrating. From setting up an account and completing all the relevant information only to show “internal error” so after 2 or 3 more attempts I find just as many account verifications in my emails, yet there was no mention of this in the app. So I verify my account and can now sign in.. Following the step by step guide and allowing the 10mins for setup I cannot get past the “Loading “ message and is where it hangs and remains.. Haier come on..surely after this type of technology being available now for years surely you could have something work seamlessly by now or at the very least some from your organisation at least test it first before offering to consumers.Version: 101.5
✓ Filter expiredReplaced filter, but the app won’t allow to confirm that filter is replaced..Version: 102.27
✓ It’s a good start but a long way offIt’s a good start but a long way off.Version: 102.4
✓ Not user friendly with almost zero featuresThis app is easy enough to set up, but when connected with the latest Fisher and Paykel washer and dryer you have to preplan that you’re wanting to turn it on, and only by activating “remote start” every single time can you use the wifi start stop features. Additionally you cannot change mode from the app, there’s no Apple Home Kit support and seems to be no way to allow the functionality to be used by additional members of the household as a result. Don’t waste your money on compatible machines until they sort out these basic features..Version: 102.7
✓ Complicated and doesn’t workWords cannot fully describe just how bad this app and the entire onboarding process is. First is the overly complicated initial account setup process that immediately doesn’t accept the password you provided requiring you to go through a password reset procedure. Then the app simply does not connect to my fridge even though I can ping it from my phone so the wifi is connected properly. Clearly even the most basic testing hasn’t occurred because the most basic functions of the app just don’t work. Would give zero stars if it were possible..Version: 101.22
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