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SmartHQ App User Positive Comments 2024
SmartHQ app received 35 positive comments and reviews by users. Can you share your positive thoughts about smarthq?
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SmartHQ for Positive User Reviews
✓ GE 850 washerI really like this GE washer that I bought. It’s the 850 and what I really like is the ability to link the washer to my phone app to see when the washer is done. Makes it handy when I get busy and forget about the clothes. I also like the smart dispenser to where you fill it and don’t have to refill each load. You can turn off smart dispenser and put in a different kind if you choose so you don’t have to use one kind every time. There is an autodose program to reorder detergeant so as not to run out and your machine determines when it’s time to reorder. What I don’t like is that it shakes a lot during spin. Sounds like it’s going to fall apart or run away. I checked to see if it’s level and it is still, amazingly. Would still recommend..Version: 101.11
✓ Great features but missing a few I would add.It is a great feature to be alerted when the dishwasher is done, the oven is preheated, or the timer is done. I also like the ability to start preheating the oven on the way home from the supermarket with a frozen pizza, and also being able to turn off the oven without getting up from the dinner table if I realize it was left on. There are two features I am waiting on, hopefully in a future update without having to buy a new appliance. OVEN LEFT ON ALERT: the other day I used the warmer to keep lunch hot until the kid got home. I didn’t notice that I left the oven on until several hours later. It would be great if I got an alert when the oven has been on for 30-60 minutes without the timer set. 9/10 times that means I forgot. FRIDGE DOOR OPEN ALERT: My Profile fridge was “wi-if” ready. I bought the accessory module to make it “Smart.” I fully expected to get an alert if the door is left open but haven’t seen one yet. Generally a great feature to have some Smart features to control and get alerts from your appliances. I am actually looking forward to getting a washer that alerts me when it’s time to switch out the clothes!.Version: 101.29
✓ Overall- Pretty Good. Removed time feature though…I don’t use the more advanced features, start the oven before I get home. Change the modes of products based on the location of my phone, etc. However, I do like that the clocks on my appliances are synced and I like that they update automatically. Until recently, I also liked that I could set 24hr time on my appliances… but that option has been removed for the Advantium oven product options. Now have one that shows 10:38PM and one showing 22:38. BTW- I did look for “leave a comment”, “feedback”, or “report an issue” within the application itself. All help options seem to be geared towards appliance issues or repairs, not the application..Version: 102.9
✓ Great Double OvenWe’ve had this oven for nearly two years now. I knew I’d love it but I didn’t realize how much. The new feature I wanted most in this was the ability to turn it on before I got home from work so it was preheated and ready to go when I got home. I use this feature OFTEN and I LOVE the convenience. The probe is another feature I had to have as we had it and loved it on the previous oven. Our other oven had it only in one and I like having it in both the upper and lower ovens. Finally, this oven has an amazing self-cleaning feature. I turn it on and just wipe it down when done. There is absolutely no scrubbing. The only thing I really do not like is the way the racks slide in and out. The bottom shelf is great; the others do not slide easily..Version: 101.11
✓ Great app - tweaks would make it fantasticThe SmartHQ app has only gotten better with each upgrade. We used it this past Thanksgiving Holliday and we’re showing family and friends wants a great value the GE appliances are and how the app only adds to that value. For reference, our double oven is model GE Café CTD90DP2NS1. We did note two shortcomings that can be overcome with an update. 1) when using the Temperature probes for cooking, we were blown away how easy it was and how the two turkeys came out perfect! We were surprised however that on the SmartHQ app the temp probe cooking feature was only available for the upper oven and not the lower oven. It worked flawlessly on the double oven screen but not the app. 2) the notification and timers did not seem to function correctly on the app when using the probes for either oven. A third (3) very minor issue regarded the surprise update to the timer for the holidays. It was wonderful to hear the timer signal converted to a turkey gobble! Unfortunately the volume was so low it could only be heard when the kitchen was completely silent. I’m guessing it was perhaps 45 decibels on loud volume. Our gathering had more than 40 people at its height and the house was very loud. I’m certain the volume should have been at least 70 decibels for everyone to enjoy much less be of any use. I can’t unifier it would have even functioned if I were to have the volume set lower than the “loud” setting..Version: 102.26
✓ Love the App… Except for One ThingThis app works great with our new combination washer and dryer. I love how I can get notified a few minutes before my wash is complete, once it’s done, then again if it sits there for too long. It’s so cool that I can look at my phone and see exactly how much time is left on a cycle. The one thing that drives us crazy, is the smart dispense refill notification. More specifically, how the detergent and softener notification settings are combined so that both of them are either on or both of them are off. We don’t use fabric softener, so every single load we’re notified that the softener tank is empty. The alternative would be to turn off the setting, but then we would not get a notification to top off our detergent when that tank runs low. Please separate the detergent and softener within the smart dispense notification settings..Version: 102.19
✓ That app is grate but……The smart HQ app is grate but I notice that when I pair it to Google home it doesn’t link probably. Iv tryed everything but it would not pair with my ovens to Google home. But all n all the app works good I can start the ovens with my phone and it lets me know when it’s cooking time is finished. I also like it how it pairs with my Sonos speakers really handy..Version: 100.52
✓ Fantastic integration.Thought I wouldn’t use the app, and this would be a gimmick, but I love it. If I could make one suggestion, it would be to provide the option to set up a delayed wash via the app. Might be there and I haven’t found it..Version: 101.19
✓ ControlsVery easy to use.Version: 101.29
✓ Better than expectedGreat oven but My surprise to all of this was the air fryer function through the app wow love it!! And then the fact that coming home and using the app to pre heat my oven is fantastic …what is not to love about this function!! Picking up dinner and able to pop it into a pre heated oven is the best ever!!.Version: 102.13
✓ NiceI’ve really been enjoying this app and remotely being able to control and monitor my window unit both on and off my WiFi. I did have to preform a reset about a week into having it setup but haven’t had an issue since then. I live in a tiny home that’s close cell foam insulated so it doesn’t take long for it to be cooled. I can turn the unit off while working then remotely turn the AC back on on my way home if needed so it’s nice an cool when I walk in. Also being able to monitor power usage is another great feature. I’ll admit I was skeptical about a window unit with WiFi an originally thought it was a dumb idea, but GE made me a believer. It’s well thought out and very user friendly..Version: 100.41
✓ So much potential but so far lackingMy review is based on my experience with the GE Profile UltraFast combo. The app works and allows me to make settings changes and get progress. Where I find it lacking: 1) No iPad app? An enlarged iPhone version just doesn’t cut it. 2) Not all features on the physical control panel are available in the app such as turning on the light. 3) If the washer has an error, that is not shown in the app or notified in the app. This forces you to have to read the physical screen. 4) The appliance collects information, please let us see it. Other than I did 2 loads on a particular date, let me see the washer settings, the wash time, the dry time, perhaps the weight, etc. I’m sure you have all the data but why hide it?.Version: 102.27
✓ Great Stove!I cooked on an electric stove for about 40 years, but eight or so years ago I cooked on a gas cooktop, and had great results. Earlier this year I bought a new Gas fired range, both the oven and surface units are gas. This thing (GE Profile) is wonderful! I could’ve imagine needing to control the oven from my phone or tablet, but it mentioned updates to the firmware, so I connected the range to my WIFI. What a shock, but delight, when the first notification went out that the pre-heat of the oven was done! Later, I set a timer for 24 minutes, cooking rice on simmer, and at the end of the 24 minutes my phone notified me. I cannot say enough good about this range. Thank You General Electric! (For my gas range).Version: 102.19
✓ Does as advertisedHave the app connected to my fisher paykel washer. Works perfectly. Read the instructions which tell you how to connect and how to use remote control..Version: 101.19
✓ Rinse aid, loading,and dried egg yolkI have filled the rinse aid cup until it starts overflowing having allowed burps and bubbles to clear before completing my task. I continue to get a message telling me the rinse cup needs filling. The instructions tell me I only need to fill it about once a month and I have filled it three or four times since we had the dishwasher installed, which was February 9, 2022. I find this dishwasher is more difficult to load (I am learning) than my old Bosch, but having the extra spray under the utensil baskets is very nice and the little holders on some of the upper shelf tines is nice for holding down plastic refrigerator containers. Egg yolk dried on a plate all day gets shiny and clean at the end of the day when the dishwasher runs. All in all this dishwasher really gets the dishes clean! And that’s what we want isn’t it?.Version: 101.24
✓ Good appThe classic story is that you leave the house and are worried that you might have left the stove on. Now you can pull up this app and see if it actually is on without turning around and going home! You can also turn off anything directly from the app, plus it gives you insights on how to make the most of your oven. I also really like that I can preheat my oven using just my voice from anywhere in the house! I also love that they can add new features to the oven over the internet! They’ve pushed out new features and settings twice already in the year that we’ve owned it! The downsides are that you can’t control everything with voice assistants. For example, I can ask Google to turn on the oven, but it can’t turn off the oven. ?? There’s also no HomeKit support..Version: 101.10
✓ Pretty good appDoesn’t always work like it should but does for the most part. Mostly the timer on my oven that goes wrong. I would LOVE if the app was made for the Apple Watch. Even a few of the basic functions would be nice. *hint… hint…*.Version: 102.7
✓ Appreciate the app but needs more notification controlThe app is so helpful for doing laundry when you wouldn’t necessarily know how much longer the dryer has. You can set it to notify you 5 minutes before the cycle finishes. No more setting a timer to make sure your cloths do not wrinkle. In addition, no more forgetting that you had a load in the washer and letting it sit overnight with the app notification that the washer is done. A great feature of the GE washer is the Smart Vent that slowly and efficiently dries the inside of the washer after a load so mold doesn’t grow. However, the problem is that the washer will notify you at 3 or 4 o’clock in the morning that there is 5 minutes left until the smart vent is done. The app really needs a way to turn off that notification. I am a first responder who needs to have my phone on at night. I just don’t want to be woke up by that notification again..Version: 101.36
✓ Update: app works nowUpdate: now the app works. They have fixed the password issue. I do love this app. It’s very convenient. Previous review: I used to be able to use the app for my ge washer. My husband and I both had the app. I didn’t realize that it had updated. He was using his. I kept trying to connect to the washer and kept getting to the last step. When I try to enter my WiFi password, the app will bounce and not allow me to enter it. I uninstalled and reinstalled thinking it would work. No go. Same issue. I asked my husband to disconnect. Still no go. Now I’m thinking I shouldn’t have had him disconnect because I think that when he comes back he won’t be able to connect again..Version: 101.9
✓ Glad I made the switch to the all in one washer comboI am so happy we made the leap to the all in one washer! Absolutely over the moon about it. I know some reviews stated it was noisier than regular washers but having front loaders before, the spin cycle is usually noisier since the RPM’s are higher. And it is actually quieter than when both my maniacal washer and dryer were both going. No more going off balance! Fits everything I put in it being a full size. Feels like I’m doing less laundry even though I’m not. Put a load in when I go to bed and when I wake up, it’s done! I have no basement so my laundry is in my kitchen. With the dryer gone, it frees up space for a new cabinet!.Version: 102.13
✓ Not badIt’s a nice app, would be nice if the app had a loud sound for the timer and oven ready instead of just a vibration, the oven sound is very quiet and the app just buzzes. So it would be great if the sound on either the oven or app were nice and loud, not sure if they can fix the oven to have a louder sound , but I am sure they could make the app to have a customizable sound and volume setting. Other then that it’s pretty nice and works well..Version: 102.19
✓ Handy ApoHave our Cafe fridge, stove and dishwasher and GE washer and dryer connected…great to get notifications when the oven is preheated or timer completes, or when your wash or dry are complete…also nice to be able to check the status of water filter, dishwasher rinse agent level, etc. Would be MUCH better without the advertisements at the top of the app..Version: 102.19
✓ Pro connectivity tipIf yall have issues in the app where your product goes offline and online. It’s a issue with the device syncing with there online cloud. I was having issues with my washer. But my dryer and stove I have zero issues with. After connecting and re adding the washer many times and still having issues. I researched how to hard reset the control board. To do this [GE] says to unplug it for 2 mins. But really you should give it 30 mins so all the power drains out of tue board. After 30 mins plug back in. Make sure the device is removed from the app. Put the device in paring mode & re pair it. This time I finely got a finishing up and successful pair. I feel like this is a lot of fault on GE cloud server it don’t being the device online even when you get a sold WiFi light on your device. I hope this helps some of yall. As for GE I love yall products but DO BETTER please please fix your cloud. No one wants to always be re connecting there stuff WiFi makes convenience fix your servers and cloud and keep it working like it should. Thank you..Version: 102.25
✓ Very good and interestingBut, not in frenh!.Version: 101.29
✓ Smart HomeWe recently purchased a new home with all of our appliances being smart. This is a first for us, my husband likes that it reminds me when clothes are ready to switch over, lol. I love remote preheating my oven, and I also enjoy knowing when my stove is turned on. I have little hands in the house. The only thing I'm not too fond of is the app not displaying the current temps in the fridge, and a notification for open fridge door would be nice! I also had to switch our internet, and that meant a tiresome switching of wifi with each individual appliance all over. If we could switch wifi in the app, and then all the appliances switch seamlessly, this would be perfect! I'm very happy with everything otherwise!.Version: 102.7
✓ App is Good, Notifications need workI like that the app notifies me when my washer is almost finished with a load, then finished, then way beyond finished. The app does just the right amount of nagging me to go deal with the laundry. The same goes for the dryer, and I like being able to tell it to keep spinning for a while. I wish I could choose different notification SOUNDS for each appliance. If I’m doing both a washer load and a dryer load, I can’t tell which one finished without going to my phone. Also, whenever SmartHQ sends me a notification, my dogs go nuts because they think someone just came in the driveway. Since I can’t change the SmartHQ sounds, the notifications are the same as those for my security cam that watches for vehicles coming to our house..Version: 101.36
✓ Wi-Fi dehumidifierUpdate. Allowed it run overnight and it seems to have sorted out its “loading” issue. And a nice surprise it actually finally presented a calendar and graph of daily useage. Maybe more good surprises over time. Up to 4 stars. 1st star for the attempt. 2nd star for actually making it function. But for gods sake hire some software/app people that can write actual code. Takes far too many attempts to get hooked up. But finally works. Then it’s forever loading. And then you get to say …. Adjust humidity. Then forever loading again. And have to kill app and restart. And yes I sat like a dummy at “loading, please wait” for a minute a few times before I realized you have to kill the app to move on. Hope it works for a long time, not a year or 2. Hope you update the app with a little more info and fix the bugs. Add total hours run, last day hours run etc. shouldn’t take too much in the future builds to add volt/amp/watt meter..Version: 102.25
✓ Automation 😁The automation it allows for the Hiaer heat pump is brilliant. Able to set schedules to turn on and turn off as required depending on the season. I assume it would be just as good with other smart devices as well..Version: 101.29
✓ Pros and consOriginally we had a GE profile set. Absolutely loved how they talked to each other. The washer started to make noises so we decided to just get a new set. We stepped down from the profile series to a mid range set. Cons:This set does not talk to one another and the washer is so tall, this 5’5” gal has to stand on her tip toes to reach clothes on the bottom. Also my old washer was much quieter. I know, the old set was a profile series but the old set is about 15 years old. Pros: This set does have a dispenser bin that holds up to 72oz of detergent which I love and has WiFi. I like the idea of being able to start the washer from my phone so that the load will be done by time I get home from work to put in the dryer. Speaking of the dryer. Oh my goodness. Love it! It’s so big and with our three Shiba Inus, gets all of the hair off the blankets. This is something the old dryer could not do..Version: 101.9
✓ Seems to work well…now.When I first installed the app it immediately had an update, early February. I let it up date and then started looking at it. Every time I clicked the Download option the app would close. Tried it again today 2/25 and the download option is working and has actual options, which it didn’t before the first update. Haven’t tried them out yet though. I would like to see more options for the Flex Dispense. Only shows detergent and vinegar and nothing I’ve searched for brings a result. I’d like to add Clorox 2 or Oxi in there and have it dispense when appropriate. Seems pretty reasonable to me. Overall, best feature and only real use I’ve found for the app is the alerts that let me know the wash is done..Version: 101.19
✓ Notifications on watch is greatWho knew a simple notification that washing has finished arriving on my watch would bring a little bit of joy! Simple thing but works for me..Version: 102.4
✓ Happy with my W/D💙So far I have no complaints for my washer or dryer. They clean and dry extremely well, with plenty of options in each appliance. We opted for the washer without the self dispensing detergent feature because we were concerned about the tubes, etc. becoming clogged with detergent overtime. We saw no indication that this possibility was addressed with a flushing system after each wash and that’s probably needed if they want to have that handy feature without burdening buyers with future repairs but we could’ve overlooked something. All that said, that is literally the only feature I would want to add. Well, they need to continue working on the ventilation system to dry the area around the door seal after each wash. I don’t really see how that’s doing a whole lot? To avoid the possibility of mold, we try to be diligent about letting the door air out at the end of our wash week or wipe it down. Not a super big deal. All in all, a solid machine so far, enjoying the WiFi feature that notifies me when loads are ✅..Version: 100.28
✓ More intelligent feedback and control via App, F&P washing. Schedule delayed wash via phoneMore intelligent feedback and control via App, F&P washing machine. Schedule delayed wash via phone, & information on how my washing machine is performing. If you need help setting up your App and Washing Machine, I’ve made a video online! “Fisher & Paykel WiFi Setup App SmartHQ Connect WH1160 F2 S1 Michael’s Guide If I can start the machine via the App, I should also be able to set a time when I would like to DELAY start the machine i.e. start at 5:30AM Cottons. Could even have a calendar booking system for the washing machine, as more than one uses it and you’ll know when washing is being done/planned by others. Also, Active Intelligence feedback on my washing performance via App would be useful and a great way to calibrate the machine, to wash better. How do I know how well my clothes are washing, the machine does, I don’t. That information would be good. Information on how components are functioning, how is the Sensing Load and Soil Sensing Sensors working. Have they failed, and washing the clothes improperly, do I need to do a drum clean. Does a technician at some stage need to come out to clean it or replace it, or just prompt a clean when required via App. The Notifications are GREAT, good to know when the washing is done to go hang it up!.Version: 101.11
✓ Using the appEasy to use. Just recently started on the app. So far so good. Thx.Version: 102.13
✓ WowWe had the choice of other softeners, and having the ability to access information via WiFi seemed like a good idea, with smart home integration. It says how many days of salt are remaining and so forth, and said it would detect leaks. Well that sounds all good and well, and sounded like somewhat of a gimmick. Much to my surprise as doing things around the house, an alert was sent to my phone showing that a medium flow rate was detected and to check appliances and water connections. Turned out to be a toilet in our newly built house that wasn’t completely sealed when refilling. That alone makes us super happy to have Purchased such a great appliance. Additionally we’ve never had a softener and it sure is nice to not have to use as much shampoo or clean glass, etc near as vigorously. 6 days owned, already satisfied..Version: 100.25
😕 SmartHQ Negative Reviews
