4.44161 star

Total 158 Negative Reviews

LG ThinQ App Complaints & User Negative Comments 2024

LG ThinQ app received 158 complaints, negative comments and reviews by users. Have you ever had a bad experience using LG ThinQ? Can you share your negative thoughts about lg thinq?

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LG ThinQ for Negative User Reviews

Won’t workApp won’t open since the latest update, please fix!!!.Version: 4.1.41120

Difficult to create accountTried multiple times. Says “if you registered through Amazon check social media” What the @##@! Does that even mean?.Version: 5.0.15130

Notification lets it downThe process of deleting all notifications is not well designed. The notification ‘bell’ is at the top right, then one has to choose to delete followed by having to select either individual notifications or ‘Select all’ at the top left and then confirming the deletion by clicking at the bottom. In doubt that anyone selects individual notifications, but having clicked on the bell there should be two options ‘Delete all’ or ‘Delete selection’ and those of us who delete everything would then only need two clicks instead of four..Version: 4.1.27121

DeletingI love the app but your can’t delete the notifications since the update.Version: 3.5.1231

Infuriating technical supportThe app build quality is pretty good, it looks nice and it’s simple enough to add your appliance. What isn’t working is push notifications. I have tried several times to contact technical support and jump through their troubleshooting requests and still nothing is being fixed. I work in Tech Support myself and my customers would be furious having to deal with this. I get emails late at night and very early morning with some very broken English and difficult to follow instructions. Some have even asked me to enroll into an Apple Developer program to provide diagnostics. You can’t expect your end users to be able to do this - especially considering their Developer program costs $149/yr. Not happy with the service. This app was a reason we chose LG over an identical competitors model..Version: 3.0.2501001

Lacking basic functionsThe app kept asking for precise location access for unknown reason. Why would my fridge or dryer need to know where I am at any moment? It runs in the background and drains my battery, silently tracking my movements like a sleuth. I can accept that, but at least have some basic functions like an app keyboard for my TV? I bought a suite of LG products thinking it would work seamlessly. I was very wrong. My LG TV app insists I type with up down left right buttons instead of an onscreen keyboard. How archaic is that?.Version: 4.1.25121

Connection issuesSo much potential but it just doesn’t work properly. I want to be able to get my Phone out and use it instead of a remote but it takes ages to connect, then it drops connection all the time. Not sure if this is lgs fault or apples or some network connectivity standard but at the moment it just does not work. Looking forward to a time when it does… and also when the lg epg is less slow than a tv from the 60s..Version: 4.1.47030

GarbageIt took a while to get it connected to the washer and dryer originally although not much useful. After the recent update, the app forgot the equipment and cannot even “+ “ nor access the menu. LG software is garbage..Version: 3.0.2100001

Where’s the button to turn on subtitlesThe remote doesn’t have Subtitles button, there’s nothing in the app, selecting subtitles from the TV settings menu is a pain as it’s so buried, and voice control drives me insane - it recognises “subtitles on” about 10% of the time and then only shows the subtitles menu so you still have to turn them on. If your hearing isn’t so good then subtitles are essential. Couldn’t a button be added to the app to give quick access, although I don’t understand why the remote doesn’t have a button..Version: 4.1.35100

Really is poor attempt at a smart appAs others have said, always need to log back in. Not sure why as I can’t imagine many fraudsters downloading a new wash cycle as a priority. Seem to always need to download information for our washing machine upon every start up which takes a few minutes. Kept crashing and seems to take ages to download a new cycle (FYI we have fast fibre broadband so it’s not our internet speed). A smart app for kitchen appliances is a brilliant idea, we have smart thermostats and hue lights but this LG app is useless. Need to go back to the drawing board and invest some time into it. Real shame..Version: 1.9.28

Very disappointing app.I have to say the app is a big let down considering that my washing machine is rather complex and uses AI. I can’t believe that the app is less than basic. For me, the disparity between the two is just shocking. The company clearly has a lot of skilled IT people working for them, but it feels like the app was just an afterthought, something someone thought was a good idea to have, but no time and effort has gone into making it a good working tool for the users. It really lets the company down. The very frequent updates are quite annoying especially that, as a user, I can’t see any changes! Feels like an Agile approach gone wrong. The app has now also stopped communicating with my product for no apparent reason. Giving it two stars because it has worked for a bit and I liked the fact I could see the energy usage which helped me choose the most efficient programs (only when the washing machine was on though which also is not good enough). Please raise the priority of the work on the app. You have the right skills, use them!.Version: 3.0.2501001

Don’t botherBought a smart TV and connected it to the app, first day worked amazing and was really easy to use. The next day it would not power on the tv and kept saying “powering on” and nothing. In the end I used the remote. Went back to my phone to try and control the screen and it would say the tv is off even after restarting the app. I’ve tried to re add the device and now it can’t even find the TV. I’ve given up completely with it after trying to add the device again onto the app and failed every time.Version: 4.1.31120

Overall Good App but better AC integration requiredThinQ seems so far to be a good app but there a few fundamental items / issues that need attention please with respect to ducted AC integration: 1. Whilst I can set schedules in the ThinQ app I am unable to set the temperature, mode or date ranges (seasons) for the set schedules. Can this feature be added please it is the reason I brought the wifi dongle to connect to ThinQ? 2. schedules I set via the controller do not show in ThinQ schedule interface and vice versa. 3. When I sync ThinQ it clears the controller set schedules that spent ages inputting because I couldn’t do it properly from ThinQ (refer item 1 above). Please look into and rectify ASAP. I think they would really improve ThinQ capabilities in an ever growing home automation segment..Version: 4.1.11341

This collects too much dataI bought a new TV. In order to install TV Apps, I needed to set up an LG account, install this app on my phone, and then give this phone access to location services. When I checked why it needs location services, it claims it needs them to check the weather! I don’t need my tv to know the weather, and if I did, I could set a location myself. I just want to install tv viewing apps. The demand for information here is very unpleasant..Version: 5.0.11861

Energy consumption data is meaninglessThe app is fine for a washer-dryer app in that I mostly use the device itself and don’t really need the app. It’s quite easy to download and start a special setting which is good. The app fails to be useful where it really could be, which is giving me real data about how much energy my device is using. There are graphs to indicate this but they don’t have any units or numbers on them, so beyond a vague sense that it used more energy in January than in July (anyone could guess this) I can’t use it for anything. If they reported kw/h in the graphs or in the cycle information it could be really useful. Reporting by time of day would be helpful for people on Economy 7 meters or similar plans..Version: 4.1.33111

Fix the app!!Far out! Can you please just fix it so it works every time. Just updated the app. When you open it, you have to login EVERY time. And then when you get in, the screen is blank. Has Cancel and and refresh button in the top two corners but they don’t do anything..Version: 4.1.15131

???Don’t really get the point of this app to control my SmartTV if I don’t even have the option to turn it on from the app.Version: 3.0.1702000

Never Again!!!I will never purchase an LG product again and if you’re smart, you’ll never purchase one to begin with! The company refused to service my brand new LG washing machine that gets stuck continually draining on the last 2-5 minutes of any given cycle. The machine has to be manually paused and unpaused to complete the cycle. My video of the recurring incident was also not accepted and I was very rudely hung up on by their one of their incompetent customer “support” reps. Now I’m stuck offloading these machines that are only just months old. There needs to be much tighter regulations on all of these con artist companies passing off subpar products at excessive prices that do now stand behind there garbage products. As for this app’s Smart Diagnosis feature, it’s nothing more than a tool for LG to back out of plainly visible problems with their products that are not detected by the ThinQ Smart Diagnosis tech. And “Developer Response” don’t even waste your time with a generic and useless response to me. Your sole purpose for any response is for damage control of the LG brand so other readers will think you actually care about your customers..Version: 4.1.33110

The app isn’t workingWhen I open the app, a white screen appears and nothing happens. The app was fine up until this point. Please fix this issue..Version: 3.6.13011

Doesn’t work properlyAdd the appliance was touch and go, sometimes they connected sometimes they didn’t. Every time you want to make a change it take a while to boot the app and connect to devices, quicker to just grab the remote. And when we time our AC to sleep, you can’t change the settings as it say network issue when there isn’t. We have nearly everything in our home controlled by a Smart system and LG is a long way behind being reliable and quick. The app needs redesigning and fixing.Version: 2.2.91

App is rubbishA huge selling point of my LG washer dryer was that it’s “smart”… henceforth I assumed the app would be “smart”… what I got is the complete opposite. The app shows different settings to a wash / dry, ranging from temperature, length of time drying, spin speed, etc. However the app doesn’t allow you to tailor this, at all. Leaving you with very limited options ie I cannot choose the temp of wash alongside choosing the speed/ temp I want the dry. They expect you to then run another dry, and my turbo dry just suggested it’d take 3 hours! Essentially it’s terrible and gimmicky. Oh and you can only control the machine via the app whilst connected to the Wi-Fi so in your house..Version: 4.1.27121

LG Thinq for Mini Split ACDismal. 1% of use requires reboot of mini-split (power off AT ELECTRICAL PANEL, EG circuit breakers) to restore wifi connection. App hangs and must be cleared and restarted appropriately for 10% of use. For about 5% of use app hangs requiring a power off reboot of iPhone itself. When it does stay up and connect feature set is notably less than the wireless remote. EG you cannot turn off the light on the AC head — a requirement for bedroom use. Quite apparent nobody in IT at LG actually owns and uses the product using the app. Let us hope these guys don’t make avionics. I gave the app 1 star because it downloads and starts up. And now, there is more! LG just announced its privacy “Policy”. It’s not a policy it’s a requirement. There is no way to opt out of any of the things LG says they will do, which is to link everything they can find about you, presumably by invading your actual privacy anywhere and everywhere on the web, track you wherever you go and do anything they want with the data they find on you anywhere. AND, and, there is no way whatsoever to opt out of any of this appalling nonsense. I pray the European Union gets their teeth into these fellows and tears them up. I am planning to take this app off my iPhone and use only the unsinkable, unhackable, unabusable 100% private, infrared remote. I have lowered my rating to minus 10 stars. Draconian, Medieval, hysterically unbelievably insane “privacy” policy from LG IT..Version: 3.6.10311

Needs refresh buttonI love this app and when I recently replaced both washing machine and dryer I specifically bought them to be compatible with it because they live in the garage. However a recent update has meant the remaining washing/drying times no longer update reliably. I often have to close and reopen the app to get the correct times. Before the update I could manually force a refresh but no longer can. Please reinstall this function..Version: 4.0.17120

Useless - want’s all my info but doesn’t workTried to connect to my lg tv from iPhone - failed. Tried 3 other options that lg tv suggested - all failed. At this point I had lost faith in the extra features lg offered. Final suggestion is their app. I download and attempt to connect, but first I need to make an account, give lots of my info, sign in, then amazingly give access to location, camera, etc. all needless and intrusive data access. All of this and it still cannot find the tv and connect. Useless and feels like data gathering..Version: 4.1.11340

Half baked and unfinished collection of bugsUpdate to my previous rant. This just gets worse. Now it forces periodical password changes. This is my air conditioner, not a f$&@“ng financial institution. I don’t want to change passwords on all the registered devices. What a massive and unnecessary pain. ............... Seriously LG, this app is garbage. Even worse than the previous air conditioner app that you no longer support. Takes forever to load, the energy monitoring feature is always reporting a 'sever issue'. Poor layout, with primary features buried several menus deep. I don't know LG didn't get a professional company to build this, rather than the teenaged nephew of an employee. I seriously hope they get some cross platform integration such as Alexa sorted shortly..Version: 4.1.11340

FrustratingI bought an LG fridge so I could use ThinQ. It constantly loses the connection so I have to reset it. The instructions leave a lot to be desired. Bought an LG washer dryer (loved my old LG washer) the instructions are not intuitive. The manual didn’t give any useful info so I tried the app and again impossible to follow and I had to get support to help connect it. Time will tell if it stays connected. I worked in IT so am very technology savvy so for me to find the app and instructions difficult means for lay people it would be impossible..Version: 4.0.13121

Oven DOES NOT need cleaning!Finally, when I went to App Settings, Product Notifications I got more than just a blank screen. I was able to set the Oven Needs To Be Cleaned to Every Month. I did a total reinstall a few weeks ago but still got the blank screen. However, it worked this morning. Getting notifications like Oven is Pre-heated is very useful. Old Bad Review I was awoken this morning at 4:30 AM by a ThinQ notification that my oven needs cleaning! I cleaned the oven last week and I’m still getting notifications. I’m very happy with my LG induction range. I like getting notifications for the timer and the oven pre -heating, etc , but LG, please fix this app. I got another spurious early morning notification again that the Oven Needs To Be Cleaned today. LG support previously responded by telling me to turn off the oven notifications. However, you can only tell off ALL notificationsI. I responded to them with why don’t you just fix the bug? FINAL REVIEW After reinstalling the app, I was finally able to access the settings and change the notification that the Oven Needs To Be Cleaned message from weekly to monthly. LG should just remove this or let it be turned off completely. When I open the oven door I can clearly see if it needs to be cleaned. On a positive note, I really like my induction range..Version: 3.5.1442

More technology that doesn’t workBuilt a house that came with an LG air con as part of the package. Was told that I could control the air con via an app on my phone. Worked for about 4 months then one day it just decided to disconnect itself with the app saying it couldn’t find the air con anymore. Managed to reconnect it about 2 months later. Lasted another month before disconnecting for no reason. Tried to contact LG but gave up when those clowns clearly had no idea. Of course, their call centre is in the Phillipines- go figure. Builder and multiple air con companies gave me the run around and now I’m left with a piece of technology that in principal is great but never works. Just another case of the average joe having to suffer simply for not being a technological genius. It’s 2019 LG... if your technology doesn’t work and you can’t be arsed fixing in an appropriate time frame then stop selling the product..Version: 2.4.1001

It isn’t connecting after several triesI put my device to my refrigerator and did what it told me to do and after several attempts with help it doesn’t connect.Version: 4.1.51040

App is brokenThis app was working fine for over 2 years until the most recent update, around 15th September 2023, it no longer detects my washing machine. Asks to register with LG and then cannot seem to connect to the device at all after the all of that process. What is disappointing is that a system which was working had been broken and we cannot download cycles to the washing machine, wasted my time and the end result is that of dissatisfaction. I request you to please fix the app, else at the least roll it back to what it was prior to 15th September 2023..Version: 4.1.49230

Nobody can give assistanceI have used this app for a couple of years. It was painful to set up initially, and glitches seem to be common. It only provides partial control for mini splits, but it was better than nothing. I could use the app remotely, which I appreciated. Today, I started the app to control my mini splits remotely, and nothing was there. There must’ve been an update that broke access to my account. I have no login information, and never remember logging in to begin with. But it’s been two years. I decided to start all over and set up a new home LG account using the app. When I go to register a device it says it already exists on my original Home account and a request is sent to allow me to approve access all of the devices under the new account. I have no idea where that request is sent, but I never get it and can therefore not access anything anymore. After four hours being transferred around through LG’s appliance centers, I still have no way to remedy this. There is no LG thinQ technical support! There is no link to assistance through the App Store either. What a PITA!.Version: 4.0.11451

Does not work well with TVConnection takes time to be established. Need to back out of the app and open it several times before can use the remote function. You are a reputed brand. This problem has been there for several versions of this app now. Please get it right the next time..Version: 5.0.17140

I can’t loginIt difficult with the code you can’t past it you need to write and I did everything perfectly even the one that is not obliged and I still can’t click next and if you want till the end for re send it will not work for you to put the code again you need to start over and except if you do an update. I can’t create a now account.Version: 5.0.15130

IOSSadly this app doesn’t support iOS so I can’t use the download cycle feature. Can you please get this added so I can use the application and full function of my washer/dryer.Version: 3.6.12021

They track and store all you personal information!Read the new privacy policy before accepting it. It is really intrusive, they collect and share your identification, password and NETWORK ACTIVITY! I am deleting this app ASAP. So I just received a response from LG telling me how they take my privacy very seriously and would I like to update my review. Well here is my update: Clearly, LG does not take my privacy as seriously as I do since their privacy agreement that YOU MUST AGREE TO states that they can use ANY of you personal information including your name, address, email, password, network activity etc. and share it with others. Again, before agreeing to use the app make sure you read the agreement and are OK with them distributing your information as described in the agreement. I think you will be surprised at how intrusive it is. Update: Yes they are still tracking everything you do, everything you search for, every website you visit. the canned developer response is that they take your privacy seriously and they need the data to deliver a good customer experience ( or something like that). why do they need to track my search history or the sites i visit for that?! Do not install this app unless you want to lose your internet privacy completely!.Version: 4.0.11451

LG: Stop advertising in notificationsThe app is fine. (Don’t really need any notifications from refrigerator) But for the last few days, app has been harassing me to launch the app to win a 77” tv. This is awful and cheapens your product and brand. If I got that message in an email, I would declare it spam. Only send notifications that I ask for. Door left open or filters need to be changed. Asking me to launch the app to maybe win a tv is NEVER what I am asking for and will only encourage me to turn off notifications. Stop doing that, fire whoever suggested that,and apologize to your customers to maybe earn back some trust Update: LG pointed out that notifications can be customized to remove marketing notifications. Don’t recall being asked during initial setup. Would assume most people don’t know it’s there and are receiving these messages. Still likely a bad experience for most..Version: 4.1.35030

Not really SmartIm the washer user..I like the idea of it.. but lack lot of things that should be the feature and easy to implement.. We should be able to start or stop cycle always (when on standby and door locked of-course), not only when the remote start is on. There should be option to edit and save cycle so that we can download and use it.. like if i choose 1 hr cycle i would love to add couple of feature like rinse+,temp and spin etc. Its ok if it takes more than one hour after edit and saved on custom name and download it to washer ... plz plz plz put that function .. I would love to see 30 min wash download cycle as-well, sometime 1 hour is long and 14 min doesn't do the job..Version: 3.0.1409002

It works but very limited functionalityNice to use the app to power on and off my LG air conditioner remotely and adjust the temperature and schedule an on and off time. Would be nice to be able to schedule it to cool to different temperatures on multiple scheduled time periods throughout the day and different ones also on different days to schedule it to cool down during different expected weather temperatures on it's own automatically. Also would be nice if their was a widget for iphones to be able to easily and quickly turn it off and on from a widget instead of having to open the app, clicking on the device, then waiting for it to load everytime. Also would be nice to be able to have the option to get notifications when device is turned off or on manually by other house member when not home for whatever reason you don't want the device being turned on when you are not home..Version: 3.6.12020

Thanks for breaking the appInstalled the latest ios13 version of the app today 9th October 2019, and the app is broken, screen goes totally white when I click on my washer sadly. Why even release such a broken app? This is a joke guys and I’m not laughing, get your act together !!.Version: 3.0.1506000

Don’t get thisThis is a little long, but it is a full description of chaos. We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order. All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on..Version: 3.0.2400000

DisappointingWe installed this app after buying the Insta-view fridge freezer. The app only seems to have two key features. 1 - To diagnose any problems with the fridge freezer. A little concerning that the reliability of it is poor enough that an app has been developed for such an occasion. I do hope that it will be some years before this feature is required. 2 - To set the temperature. A feature that you may as well do while stood in front of the appliance. I mean how often in your lifetime have you ever felt the need to change the temperature of your fridge while you’ve been away from home? A more useful (and expected) feature would have been to tell the actual internal temperature. Our 20+ year old Bosch could do this - albeit it without an app. Another helpful feature for the app could show how much ice you have prepared. “I’m having a few friends around - do I need to buy some extra ice...” The air purifier system - could that send an alert when something rancid is forgot and hidden behind your box of eggs? It is a Smart fridge freezer - but this refers to the look of the appliance, not the app..Version: 3.5.1231

GPS Location Tracking ForcedAs is obvious with the recurring reviews mentioning the same thing, this app is forcing you to show your gps location or it will not let you use it. The developer response claims they need GPS for wifi connections. That is FALSE. I have plenty of other wifi connected devices that did not require my GPS location to connect via WiFi. I am extremely disappointed in LG for taking this approach to poach information from their customer base. Never force people into anything or you will have the opposite effect. Please don’t waste your time giving me a generic “required to provide a streamlined customer experience”, that is so bogus it only hurts your image further. Response to Developer Response: look, you obviously are not the developer and are going off a generic script for your responses. Tell the management and real developers we don’t want to be force tracked, doesn’t matter how seriously you take my privacy, it’s my privacy. Don’t hold the app functions hostage, and by extension the functions of the appliances I fully paid for. How shameless on LG’s part..Version: 4.0.17120

Doesn't work as advertised.Cannot download extra cycles for the washer dryer..Version: 1.9.24

Limited features in Canada and on iOSUnfortunately, as other reviewers have mentioned, “Downloaded” features and “Tag on” abilities are either limited of non-existing Canada or on iOS. It’s very disappointing when international companies selling products internationally artificially inhibit their products from working depending on the country, for no apparent reason..Version: 2.4.1001

LG has forgotten about accessibility again, making it not smart or convenient.LG has changed the app so that it's difficult for those of us with visual impairments to change the temperature on a dryer. It used to be that you click temperature, and then you could choose your setting. Now, it gives us a slider that doesn't work with a screen reader, and backward controls that tell us to push up for down and down for up, and it doesn't tell us what it's set for so we have to go out of that and then back into it to change it some more. It was much more efficient when trying to do it the other way, where you clicked it, it gave you all the options for your temperature setting, you pressed it, and moved onto the next thing. Then setting the time is impossible. I have two choices now, one hour and 40 minutes, or 40 minutes. It gives me all the times that I can choose, zero through one for the hour and one through I think 59 for the minutes, but if I try to choose anything other than one hour, it won't change. It doesn't change by the minute either. The zero and the one for the hours work, but all the minutes don't. I can choose one minute, or zero minutes, and it's still stuck at 40 minutes. We paid a small fortune for this washer and dryer because I need something that's accessible, and LG keeps forgetting about those of us who need accessibility and changing it to be less accessible..Version: 5.0.15130

Annoying….I was using this app to use download cycle such as drain, spin only. But after recent updating, I can’t start washing. I already deleted advice and add again but still not working. Washing machine and my phone is connect. I can turn off machine but I can’t start the cycle. It’s just keep loading..Version: 4.1.17210

Dumbest app ever!!!This is the stupidest app ever invented. Tried logging in so many times. Impossible!!! A joke..Version: 5.0.15130

Good but could so easily be greatThis app provides all the basic features of the standard remote control. It would be REALLY USEFUL if shortcuts for some features could be added. For example, a “button” to toggle closed captions on and off (this is so annoying to do via the standard remote control. Come on LG, make this app great! UPDATE 15 Sep 2022: Still no shortcut for closed captions. I would not have purchased an LG TV if I knew how difficult it was to turn closed captions on and off. I will check next time I buy a TV (not an LG 😬☹️😬). Still no quick access button to turn closed captions on and off. The think I hate about my LG T V is the difficulty in turning closed captions on and off. Second thing I hate is that nobody from LG bothers to look at these reviews..Version: 4.1.27120

After update app doesn’t startThe app has always been laggy, slow and obviously not designed with iPads in mind, but at least it loaded. After the latest update, the app starts and immediately closes. Completely useless now. So (not) happy I spent the extra money for an appliance that has app integration..Version: 4.1.13120

Life is not as good as they want you to believe…Waste of timeWhat a load of rubbish! Completed the setup process (my device was now visible within the app) I clicked the device icon in my app to inspect washing machine features and it promptly stated the network connection wasn’t available and the device was instantly removed from the app! Later saw in the manual that once you complete a cycle with the phone it won’t let you manually use the machine from that point on hahaha what an absolute joke!!!! Not to mention a total waste of time. It claims to be a smart feature but there is nothing smart about this process in the slightest. Machine works just fine manually operated so I won’t be troubling the app any further..Version: 4.1.35100

Garbage AppCan’t even register an account. Able to get verification code by phone but also need to do verification by email and it takes hours to get the code so it expires..Version: 5.0.15130

Demands precise location at all timesApple should ban this app! There is no need to know my location. What does my location have to do with changing the jet dry function on my dishwasher?.Version: 3.5.1721

Refrigerator Diagnostic Feature Is WorthlessThe ThinQ app is easy to use and intuitive, however, the refrigerator diagnostic feature is laughable and worthless. I am not bashing LG; I am basing my review on actual facts as recently experienced with it. The issue: Our 3 year old, expensive double door LG refrigerator and freezer suddenly stopped cooling. The refrigerator’s display panel did not show any problems with the appliance even though it was not cooling and there was no sound coming from the compressor or the fan. After trying the troubleshooting steps as listed in the owner’s manual, I decided to try the app’s refrigerator diagnostic feature. Well, the list of components supposedly diagnosed by the app showed that the unit was “working normally”even though it wasn’t cooling or even running. I tried it a few times and got the same worthless results. My point is, the feature is nothing more than a worthless fluke that LG apparently includes in the app for whatever reason. My opinion is that I believe LG has to know that the feature doesn’t serve any purpose for diagnosing refrigerator problems. Therefore, I highly recommend that LG immediately remove the refrigerator diagnostic feature from the app..Version: 4.1.23020

Works almost half the timeA majority of the time the app simply does not recognise that my TV is on and connected to the same network. The app will work fine then all of a sudden it thinks my TV is off and won’t connect to it, it only let’s me turn my TV “on” (I’m actually turning it off because the TV is already on). Closing the app and restarting it usually fixes this but it’s a pain to have to do this almost every time I want to control my TV with the app, so using the physical remote is much easier as that actually works every time.Version: 4.0.19110

Why do I have to log in each time I use the app?Since the latest update, I have to attempt to log into my account each time I open the app. Very frustrated the app is not working properly. Please fix or I’ll delete it and go away from LQ products.Version: 4.1.15130

It’s okThey have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together. Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me. Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation..Version: 3.5.1232

Wifi issuesLove the LG washer and Dryer but hate their wifi, to only give your machines 2.4 ghz option in 2021 is really a problem. My dropped the wifi connection after a month of no issues and now refuses to stay connected or even connect. it’s like it no longer likes my eero network for some reason. Did the reset and all the other basic things like unplug machines press hold start and nothing. wife not happy. I can tell you I tried everything nothing worked it’s like LG no longer liked the network it was connected to. The only thing that worked for me was buying a new wifi extender that only had 2.4 ghz and named it a different than my eero home SSID. My eero does both 2.4 ghz and 5 ghz and I turned off the 5 ghz and still didn’t connect. They are holding steady now with the new wifi extender but sad to say that I needed to spend extra $$$ for these to work. I’m no longer replacing my kitchen appliances with LG good thing I didn’t buy them all together..Version: 3.6.12021

Worthless appDecided to try this out because I bought a new LG washer dryer and wanted to try out the downloadable cycles. I was under the impression that I’d be able to create a custom cycle but I can’t, I can only pick from a list of pre-programmed cycles. This machine has so many features yet a lot of the cycles don’t use them at all so they are worthless. To add to that the connectivity to the router took several attempts. I was forced to create an LG account despite it saying I could use my Apple account. The app wanted to know my exact location so that I could program a washing machine. Hilarious..Version: 4.1.29110

Going backwards!I used to like the app as it’s always handy to have the tv remote within arm reach especially when just about every modern device will have one. But somehow LG is completely out of touch when designing it, you can only choose light and creamy colour schemes while every other apps have incorporated dark themes! The app itself is becoming more difficult to use and slow to respond even with the latest iPhone. I would immediately delete the app when I find a replacement. Frustrating!.Version: 4.1.11341

Cannot login anymore since update!Please fix!!! Tried deleting and reinstalling app but it won’t let me login anymore even after password reset!.Version: 4.1.41121

Promises Much … butI have used LG ThinQ sporadically over the last couple of years. At first sight it looks slick and highly functional. I have a houseful of smart devices including lights, switches, LG TV’s, HiFi, airconditioning and very recently an LG Front Loading washing machine. NONE of my LG devices can be consistently and reliably controlled by the ThiinQ app. The LG TVs can seldom be turned on or managed remotely - despite strong WiFi and wired Ethernet connection. My new LG Front Loader’s status does not update reliably either. All-in-all the LG ThinQ app LOOKS capable but always seems to disappoint. I am also sick and tired of seeing LG advertisements on the home page asking me if I would like to buy an LG Vac. No ! I just want to manage the devices I already have and if that worked well and seamlessly I would go searching for an LG Vac - it would sell itself..Version: 4.1.45020

Where is the smart diagnosisSo the other day my new LG fridge with smart diagnosis freezer froze up for no reason I go on the LG website and it says I have to download an app so the fridge can tell my phone what’s upsetting it before I call a technician so I search the App Store for lg smart diagnosis and this is what I get. So I think ok let’s give it a go so I downloaded and sign in then all it does is say downloading product information, I think it’s just a glitch so I delete and reinstall but same thing 5 attempts later still not working. I guess I’ll have to pay someone to come and look at my fridge.... thanks LG for your so called convenient tool.Version: 1.9.28

Waste of moneyBought an LG split system. Was talked into buying the 200 dollar plus wifi attachment for it. Was told to down load this app as it will allow me to operate the air con whilst I’m not home. Have resisted the product 3 times now and then every time I open the app it just say cannot find.. biggest waste of money ever. Thanks LG. Also tried to go onto LG website for support, once again biggest waste of time as there is no support to be found for this... when is such a large company going to listen to people and resolve these issues and have their programs operating as they say they should be. Would be great for LG to contact me to resolve this issue but I won’t be holding my breath...Version: 1.9.24

Update the App’s not-so-smart diagnostic functionIt’s really weird when you have to rely on a print version of the fridge manual to tell you “Eco Freeze” is now “Vacation”! Wouldn’t have been able to run the “Smart Diagnosis” otherwise… And while it promises this will diagnose all the issues for you, it all depends on your wifi etc etc etc. Not sure what the benefits of having this app are tbh as I don’t need another Home app.Version: 4.1.43130

RubbishAs with all LG products, this app is basic and very hit and miss. I have an LG tv that is barely a year old and the WebOS is no longer updated in feature set. Connectivity with LG is awful, so many websites that don’t share credentials. I will never buy an LG tv again and recommend readers also stay away..Version: 3.5.1052

Limited features for washing machinesWhilst the need to know when the wash cycle has finished is helpful, the need to know the wash cycle has started is equally important, especially since washing machines have the ability of a delayed start. If delayed start has been selected there no way of knowing that it has in fact commenced. A simply notification alert is all that it would take in much the same as when the wash cycle has ended alert. This could also serve as an alert pointing to a problem which may be preventing the was cycle from starting..Version: 3.5.1442

App works OK but washing machine features are limitedThe app in itself does what it is supposed to do and doesn’t have bugs or crash. The problem is that there is limited added functionality compared to using the machine directly. Only useful things are to receive a notification when the cycle finishes and uploading new programs..Version: 5.0.15130

Was good before the update.Was working alg before the update and now can’t even sit outside in the spa with the tv sound playing through the app. Keeps disconnecting and the sound cuts out when it does finally connect..Version: 4.1.43330

Update stopped app working with washer dryerUpdate looks nice but broke functionality in a number of ways. Firstly trying to start programs can take many attempts. Secondly the delay now muddles the start and finish times so can be four hours out. This is really annoying when trying to use off peak electricity rates as it will finish just before selected period and result in paying three times off peak rates. Come on guys it’s not Rocket science- pick start or finish time and stick with it. Don’t state start times and then end on finish as this total nonsense. Does anyone actually try these apps using appliances??.Version: 4.1.17210

FrustratingI got the app more to download the extra programmes for the washing machine than anything else. Setting it up with the washing machine and the tumble drier was ok - not as straightforward as I’d have liked, but still, it worked. I have now tried several times to add the pedestal washer to the list, but no joy. Keeps telling me I’ve entered the wrong password (which is the password it tells me to enter). I’d really like to be able to access the other programmes on the pedestal washer, but until I can get the app sorted, I’m limited to stuff that doesn’t really need washing, non-existent baby clothes and knickers. Apart from that, who, actually, uses remote start? Until there’s an app that sorts and loads your clothes for you, or physically fills the kettle up, what’s the point?.Version: 3.0.2501001

New update bugs - Nouvelle application bogueSince the recent big update the app keeps crashing and I can’t even add my laundry and dryer machines because I needed to erase them to make the app stopped crashing. I followed all LG’s online advice, nothing seems to be working for me to help me to add my two appliances on the app. - Depuis la récente mise à jour, l’application n’arrête pas de « crasher » et je ne peux plus ajouter des electros sur l’app parce que j’ai dû les supprimer pour aider l’application à fonctionner correctement. J’ai suivis tous les conseils de LG en ligne, rien ne fonctionne..Version: 3.5.1056

Stopped working and says heat pump not supportedHave used smart ThinQ app for years with our heat pump, about 6 months ago it disconnected and won’t connect to our heat pump, now I’m trying to reinstall it says the heat pump is not supported??? Very disappointed LG after buying the Wi-Fi dongle as an extra and using successfully for 2 years only to find it seems our model is obsolete??.Version: 3.0.1702000

It was a mistakeI think it was a mistake to upgrade from a good app that works well to this version where it is very very very slow.Version: 3.5.1231

UselessThis app is absolute crap. Will not connect to the weak Wi-Fi network from my washer. Has nothing to do with my iPhone. Everything is up-to-date and the phone itself is new. Once again a company that should stick to making appliances and not apps. Sadly this was a feature I was hoping to use but this feature is only to attract you to purchase the item but not actually work. Very dishonest by LG. Good luck with the app as well. Whoever designed it is getting paid way too much because it's difficult to navigate and it's difficult to troubleshoot. The feature on the face of the washer looks impressive. But believe me I'm standing here in front of it trying to connect to a brand new iPhone with a very strong fiber-wire signal coming into my house and yes I'm using the 2.4 G not the 5G because the 2.4 extends farther. However, the washing machine is less than 20 feet from my Wi-Fi router. I've got a computer and a television about 15 feet farther away that work perfectly fine..Version: 4.0.11451

Are LG WiFi enabled products worth the hassles-NoWe have now owned our LG washer/ dryer nearly a year and have struggled to overcome issues with the app and the ThinQ product. Unless your are a network technician I would suggest you move on to a more rugged and thoroughly test WiFi enabled product line. Issues like trying to get your washer and dryer to recognize your home network and stay connected plague us to this day. The app focuses more on trying to sell you consumable products like detergent etc then enabling you full control over your washer and dryer. On the latest iteration of the app they removed the ability to delete WiFi notifications of washer or dryer completed. If you think you can get help from LG customer service then think again. The overseas representatives have a worksheet process that they step through and if your issue is more complicated than they can resolve you may as well go consult your local clergy for a blessing on your machines in the hope of getting them to work. Would we buy a LG product again. O, we would not. We have scratched our plan to replace the fridge, oven, dishwasher and microwave with LG and decided to select a well known competitor to upgrade our kitchen. Sorry LG, you have lost me as a customer for all my future purchases..Version: 3.5.1054

Does not connect a lot of the timeThe various iterations of this have worked, then not worked, etc. I have 4 lg tv’s and most of the time it will not connect. Refreshing sometimes gets one to work. I have used it in the past to switch tv’s off that were left on in other rooms. Last version shows two off the TVs that are on as off! One of the selling points of the TVs is app control! Well it is such hit and miss app. Newest version does seem to have fixed a lot of the problems.Version: 4.1.11341

Super invasive tracking. For what?“This app will track your location even when it isn’t open”. Not to mention a horrendous amount of tracking against every bit of data they can grab. Trying to use the app since the two day old microwave required a third reset (some buttons stop working until you power cycle), and we thought “smart support” (as the manual advertises it) would help us avoid a full replacement. LG, you just guaranteed I will never install your app again..Version: 4.1.45020

Appliances are wonderful, app needs some fundamental changesThe appliances are awesome. When my fridge dies, I’ll definitely get an LG. However, as a software engineer, I must say that LGs app should focus on real world customer needs not cutesy things. This app could be so much more with a little customer analysis. Examples: 1) why does the microwave light turn OFF when I light the stove? It was on for a reason, there’s no justification for turning it off just so I have yo turn it back on again 2) we are connected to the internet. Why can’t you set my clock for me? 3) starting the fan when I light the gas stove? Nailed it. Good job. 4) not remembering that I DO NOT want that annoying video-game style jingle to play when the microwave ends and keep that setting after the power goes out? Bad 5) not allowing me to specify silent mode during appliance setup but making me dig through tons of settings to find it? Also bad 6) not allowing a access to spinet mode through the front panel? Even worse. I have to use the app for that? Why? 7) how about notifying me when the microwave is done after a long defrost cycle - I could be down doing laundry and would like a nudge. Do, in short, prioritize and build your backlog of features for your app based on how your customers will want to use it. This requires personas and use cases and actual customer interaction and research. I don’t see that having been done here due to these basic cases being missed..Version: 4.1.41122

Provide useful but untrue infoI got an issue with my washer that it got stuck in the spinning cycle for quite a while. I didn’t notice it until 3AM in the morning. It showed 8 minutes left for ever. I had to manually intervene the washer to help it end the cycle. The app doesn’t record the start time of the cycle. It only syncs the time from the washer and adds it to the current time. It doesn’t recognize that something might be wrong and it takes abnormally more time than expected. I want a push notification for failure far more than telling me it successfully finish a cycle. I also examined the energy monitoring, but sadly it showed that this cycle used the same energy although it got stuck for hours. BTW, I can only see the comparison, but I can’t see any detailed numbers, or even the unit of the energy. By far, this app can only save me a few steps from the washer, but provide nothing more.Version: 5.0.13120

Dehumidifier missingBought a dehumidifier from LG with ThinQ, downloaded and registered the app but there are no dehumidifiers listed! I tried a few similar items like aircon but the product codes in the wizards don’t match. LG website plus the instructions with the product direct me back to this app. Will update the review when this problem is fixed. UPDATE - this is because of the country selected in the top right before login, but you cannot update the country after you’ve registered and you cannot register another country with the same email. I was attempting to see if the dehumidifier problem was fixed so tried the latest update with Sign In with Apple. It works on the first go but second time around says alphanumeric accounts aren’t accepted and to create a new account. At the end of that process is says duplicate ID... doesn’t seem like much testing has been done. Would be better with HomeKit support..Version: 3.0.2301000

No IOS supportThe app only works for smart diagnosis with IOS and not for the Tag On function, which is an integral feature of the washer. Super disappointed by this, as I had planned on using these featured..Version: 1.9.28

Limited functionalityLooks like reading previous reviews the product has been developed enough to a stable state that it does the basics. I can check washing machine status and configure remote start so long as I prepare the machine in that mode before leaving unattended. Push notifications seem reliable. However you can’t customise the wash settings from the app like you can directly on the washing machine. This applies to both the built in programs and the ones that can be downloaded. Even if I change the presets on the machine eg set mix wash to 30deg rather than default 40deg and enable remote start. There’s nothing on the app that allows me to confirm that setting will be used and more likely it will default to the option I chose when launching the wash from the app (which can’t be customised). Hoping this will be a future development of the app..Version: 1.9.28

Not at all smart...I was really looking forward to start using my new washer/dryer with this app. However, the app is pretty useless with basically no functionality to set control your machine. The best you can do is to select a cycle, BUT you can change any of the option, which you can on the machine. You can also only do this if you did switch the machine on in advance AND activated “remote start”. If not done that, then you have a pretty dumb and dead washer. The only thing that is okay, is that after 5 minutes of ‘getting data’ you can see the status of the wash. Push notifications also does not work. Guess you have amateur designers that are still busy with their ‘Introduction to coding’ working on this..Version: 1.9.24

Works but sooooo flaky…I can’t figure why but the two Korean brands we have favoured both make superb products but their support apps are so flaky. LG’s ThinQ has got better with updates but getting it to connect our American fridge freezer to WiFi is always a battle requiring several attempts and the app indicating one thing and the appliance another. Eventually, it works. Smart Diagnostics will then work some distance from the appliance. It has proved far better with the WiFi tv (app can serve as a multifunction remote) and washer. The washer isn’t WiFi enabled but I have just used the audible codes ability to do a Smart Diagnosis check on a possible failed heater element - all was passed ok. The app also reminded me to do a tub wash I have never done (should be monthly) though the instructions on what detergent or additive to use were confusing. Consider this app (iOS version) a work in progress. Update: Since initial review we added a wifi enabled drier and find the method of connecting machine to app unnecessarily complex and confusing (app says one thing, machine does another) and, initially, the drier was regularly disconnecting from the app. Reliability has improved over time but reconnecting when required is still too complex and confusing. The ‘work in progress’ conclusion about the app stands. When it works, it’s very good..Version: 4.1.39030

Always need to quit appIf I haven't used the app in a few hours, when I go back to it I can't make any changes until I quit the app and reopen it..Version: 4.1.23020

Major privacy issueWhy does the app need to know my precise location just to register a fridge? If at some point I need service, I can provide my address then and there.Version: 3.5.1721

I’d like more optionsI’m unable to use App if the appliance turns off... you can’t turn back on and dry clothes for 10 minutes as an example. You have to go to the machine itself and turn on... so, you might as well hit the other buttons while you are there... I do like the app telling me how much time is left and when machines are finished they’re cycle....Version: 3.0.1702000

Tap On not available for iOSWhy would you create an app for a product and not support the features on IOS?? Millions of people use iOS and your excluding a huge market.Version: 3.5.1232

Main screen is slow to update and cannot be trustedMain overview screen usually shows status of all aircons in my house but after app update this feature is unreliable and very slow to react showing incorrect status. It says aircons are on when they are not and off when they are on. This is very bad for when I am not home and want to set correctly. This is so unreliable, I might as well not have this feature and should have gone another brand. This was working fine before the app update. LG things should get better not worse. Very unhappy having recently bought 3 new aircons for this feature for it to be taken away with an app update..Version: 4.1.17210

Almost works, but far from being completeNice try. Some of the features are actually good - being able to track mouse on your phone as if you’re doing it on a touch pad. However, there are lots of controls you don’t see — e.g. controlling the sound output. You can redirect the output to your smart phone. This is very nice if it works well. Alas. The audio is choppy - maybe a problem with my Bluetooth or network connection. But how come then my other Bluetooth audio works well? Also, once you use this mode and turn it off, the audio output goes back to TV. The previous mode it was set at was to use optical output. So, when I turn off the private audio mode, I don’t get any sound on my optically connected audio device. And the app doesn’t offer switching among audio devices. I have to reach out to the remote controller and navigate through the settings menu. If I have to use the remote, what’s the point of using the app?.Version: 4.1.49230

No IOS support!I just got off the phone with LG who state that they no longer support iOS!.Version: 1.9.23

Constantly need to restart app to useImagine designing an app that works the first time you open it. You use it to remotely turn on your appliance, which for me is an AC. It works smoothly. You close the app on iPhone and it’s a background app. Later on, you want to turn the AC off. You go to the app icon, tap on it and it opens up. What you see is this animation right in the center of the screen that cycles through various icons such as an appliance symbol, a wifi symbol, and other symbols that are not rememberable as I write this review. You cannot use the app while this animation goes on. It’s meant to be a cute little sign that it’s loading. You wait, 15 seconds, 30 seconds, 2 mins… surely the “loading” will finish. Nope, it’s stuck in an infinite loop. Did your programmers forget to put in a break or forget how to use loops. So you have to force the app to close completely and then reopen it to use it. It has come to the point where when I need to use the app I open it, use it to turn on my appliance, force close it so when I open it when I need it I can use it in 5 seconds like a remote is meant to be used. LG, if you need a real programmer let me know..Version: 4.1.37030

Doesn’t work at all.Tried installing multiple times on different devices. Doesn’t work..Version: 3.5.1231

Air conditionerJust purchased a air conditioner. Happy with the unit so far... kinda early to really give a review. But what I’m reviewing is the Smarthinq app. I went through the set up and registered the unit fine. Connected it to my wifi perfectly fine. Went to use the app and it showed unit off when in fact it was running. Had no control options. Contacted LG via their live chat only to have my problem answered with.... there technical and engineers are working on the problem but at this time it the app doesn’t work with their air conditioners. Seems to me they shouldn’t be selling the product with this advertised wifi feature. Maybe get the app working before you put the feature on the box itself. Seems I bought a bogus selling feature. Not happy about that!.Version: 2.2.7

Devices offline since v4 updateSince the update to app v4, some devices on my network always show as ‘Power Off’, whilst others are ok. For instance my washing machine shows offline but TVs work fine. What’s weird is I do get notifications from the washing machine (e.g. when it finishes a cycle) even though it shows offline. Similarly, if I use the Download Cycle option in the app the shiny machine does receive the downloaded cycle but the app tells me it failed to download..Version: 4.0.13120

FrozenApp opened and just kept looping thru product icons. Couldnt do anything.Version: 4.1.23020

Update no goodWhy you do update before testing it!!.Version: 3.5.1052

Updates have made the app, and my LG machine, useless.Before opening, the app loads of pop-up requiring that I except a new set of terms and conditions. However, when click and continue on that pop-up, all that happens is the pop-up appears again. I cannot progress, and I cannot use the app. My washing machine settings cannot be updated and the settings that I use is now not available because the app is broken. This is exactly the kind of terrible development that gives smart devices a bad reputation. I recommend that nobody purchases an LG washing machine based on this..Version: 4.0.11451

Notifications need fixingHi , the notifications counter doesn't reset even when you delete the notifications messages. The power consumption bar graph is useless and makes no sense.Version: 3.6.11210

App made by a 4 year old.Zero stars. More flaws than a high rise. (Say it out loud it’ll make more sense) To start with, it won’t connect to my washer. I tried everything the troubleshooting section said and still won’t connect, then it directs you to fill out a troubleshooting form to get some help, but if you are still connected to the LG wifi (of course you are, literally seconds ago you were trying to connect the washer) it comes up with an error that you have no internet connection and deletes your form you just filled out. This happened twice in a row. It’s been 30 minutes trying to connect my ‘smart’ washer 😕.Version: 3.5.1055

Restart app everytime to reconnect.A bug should not be the main feature of an app to a paying TV LG customer..Version: 4.1.47031

Unreliable and badly thought throughIt was a waste of money buying a smart dryer. The app works occasionally, but most of the time it doesn’t. My dryer is running now, it says it is connected to the network, I can see it in my DHCP table, but the app thinks it’s turned off and there’s no usage history for the week again. Even when you do get usage history, all it shows is an indicative bar chart for comparison - ie looks like it used roughly twice as much energy as yesterday - there’s no units at all or actual data so you really have no idea. I expected far better from LG..Version: 4.1.47031

Terrible user experienceTrying to login on the web browser often places you in a loop which sends you a password reset and becomes frustrating very quickly. A new appliance like a fridge requires you to connect to its built in wifi: the instructions in the manual are out of date. The instructions in the app are slightly better however the password format is entirely wrong: it's incorrect and you can not connect. Further frustration on something that should be less stressful! This is not the future of home connectivity at all!.Version: 4.1.31120

Greedy for infoThis app is limited in its use for the appliances and is greedy to mine information from your device. This app doesn’t really control your appliances, but its main use is to notify you when a cycle is done. It’s not worth it for the trade off of why I think this app was really created for. It’s more efficient in getting your private information. It does more of that than actually giving you remote control over your appliances. If you’re using your mobile phone, this app will mine your contact information, your device information, your internet active, your personal data (such as first name, last name, date of birth, etc….), etc…. Much of this data this app mines is irrelevant to the operation of your appliances it’s set to manage. After agreeing to the terms of use and privacy policy consent, this app will have the right to pilfer through your personal information. Think twice about who you want to have your data and internet activity. Think about who they are selling it to. Why else would this app or company needs such data? Update: developer sends a response that they use this data for user verification. They don’t need my contacts in my phone for this. Everyone, review the user agreement. They are data mining us. It’s in the agreement. They don’t need this access to our phones or data to use an appliance or app like this. They are selling your information..Version: 3.5.1721

Poorly designed initial steps = frustrationI select to login with an LG account. Screen helpfully gives the option to enter login details and either login or create an account with those details. After recording the email and password in my password manager, I click create account. 1st f’ing question? Enter your email. I type that in again. 2nd f’ing question? Pick a password. Switch to password manager, retrieve password. Switch back to app and...we’re back at the ‘choose the account you want to log in with’ page. Don’t developers realise that entering and re-entering data on a phone is time consuming and difficult at times, especially if you have to remember and record passwords? Why would you want your app to waste your users’ time the first time they use it? Didn’t go any further than this because given those first steps, the rest of the app can’t be that well thought out..Version: 3.5.1054

Not signing inAfter updating the app and signing in, It says I’m signed into my account but the app is stuck on the login page. Can’t get past the login page … I have restarted the app and turned off/on my phone multiple times… horrible update..Version: 3.6.11210

Great app, poor functionalityBeen using the app for a while now with a few LG appliances that work great for our smart home. The app allows remote control which is helpful if your especially lazy. The only problem I’ve had with this service is the load times, sometimes taking several minutes to just launch the app. When using Google home the app takes so long to respond that most of the time google will fail to connect saying LG ThinQ not responding. Otherwise a very good app just need to fix the slowness..Version: 3.6.12021

Below expectations, slow, unreliableI had great expectations when I bought my new LG air conditioner which I specifically chose because it had built in Wi-Fi. Unfortunately the app is a gimmick for a number of reasons: It’s super slow (seems to want to download plugins each time it’s used), making it useless as a remote control. The app is not fully functional- for example, when scheduling a time to turn on, you can’t select the mode of operation (cool, heat, dehumidify). The most commonly used features are not easily accessible (consider hiring a UI designer). The app frequently has to be re-paired from scratch with the aircon unit because it seems to forget its config. Power outages are one of these scenarios. It throws a “network instability” error when other apps on my phone still work just great. There’s no support for 5g Wi-Fi, so you’ll need an older Wi-Fi access point to hook it up. Hugely disappointing that something that should be simple doesn’t just work..Version: 3.0.1506001

Doesn’t work half the timeI use it for my LG smart tower (washer/dryer) and most of the time, it doesn’t work. Even if I can verify that it’s connected to our Wi-Fi (which never has connection issues with anything else), it constantly tells me it’s not connected to Wi-Fi and I can’t control it from the app. For example, today I washed towels on normal cycle instead of the towel setting because I couldn’t get the washer to connect to the app. I turned the washer on and even tried to force it to connect by pressing the remote button on the washer itself but it just beeps and doesn’t connect. So, I had no choice but to choose between the few options provided on the washer itself. As soon as I started the normal cycle, it was connected to the app and showed me how long it had left. What’s the point of that? By the time it connects, I can no longer stop the machine and choose a different cycle because it freaks the washer out and wastes water. It’s really such a shame when you spend over 1000 dollars on a product for the handiness and convenience of the app the company advertises but the app hardly works correctly..Version: 4.1.33111

Not a Smart app for laundry appliancesWent with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely..Version: 3.5.1232

App CrashesApp won’t open since last update.Version: 4.1.41120

Extremely disappointedI went my specific washing machine because I could control it through the app and turn the load on from work exactly how I would when home and the come home and hang it as I used to have it finish just before I walked in. With Covid I have been working from home so haven’t needed to use the app. Have recently gone back to work and now what is the point of having the app. I can turn the load in the machine on but can’t change a single setting only able to use LGs premaid settings. 2 lts of water for a load of washing for three people is never going to be enough. No point in even having this app anymore. To say I’m extremely disappointed is a complete understatement..Version: 4.0.11451

What is this app used for?The only thing i can do with this app is know when the laundry is done I would have liked to be able to turn the dryer back on without going back downstairs.Version: 3.0.1702000

Missing kWh usage per washing machine cycleI am missing the energy consumption/kWh usage of my washing machine in the app. I’d like to see power usage per cycle. Lighting bolt symbols are used, but that doesn’t say anything, I prefer numbers..Version: 4.1.47031

Limited FuctionalityThe app in itself is good in terms of stability, however, the available options when you add an appliance are extremely limited for this day and age. I have a few appliances from LG and I usually have no use for the app for items like refrigerator or washing machine as mostly they don’t require an app to be used. However, I also have an LG ducted reverse cycle system and to make it wifi compatible you have to spend extra money. Yet, the options available on the app are so 2010. You cannot select zones, you can’t even create multiple power on and off schedules for everyday use. The schedule is for a one time use which defeats the purpose of creating a schedule in the first place and the time it takes the app to load the information is very slow. Overall, I would say a long way to go before this app can be classified as a good app with adequate features especially when it comes to air conditioning..Version: 3.0.2400000

TerribleThis app is absolutely horrible. Just spent near 2k on their new Robot Vacuum R9 Master and I can’t even connect it to Wi-Fi. I work in IT so I know my way around all things technical, yet can’t get the app and product to link. Product support have canned responses which are unhelpful, there is no troubleshooting documentation on the web that is remotely useful. Why sell a high end product and then fail at the finish line like this? Now I’m going to have to go back to my retailer and have to sit there while they fumble to get the unit to work. Then they will no doubt give me another unit for to get on the merry go round again..Version: 2.3.1800

Decent functionality but latest update runs painfully slow on olderphonesI was perfectly happy with the look and feel of the app before the update. I like the new aesthetics but the app itself now takes forever to load plus is sluggish and unresponsive once loaded. On top of that the functionality is, as far as I can see, identical. No new features and a worse experience when compared to the previous version..Version: 4.0.11451

Frustratingly Close to UsefulAll the pieces are agonisingly close to coming together and making a fantastic experience, but LG’s failure to listen to customer feedback has left this app being almost useless for washing machines. I can download 1 cycle at a time, but not find out much about it and nor can I change any settings; but I can change the settings I I select Downloaded Cycle on the washer itself. Ok, I’ll select Cotton from the app and change those settings; but I can’t add a prewash. Why on earth? Fine, I’ll select all the options I want on the washer and set it off. I can see the last run cycle on the app; but I can’t rerun it. Now you’re deliberately being annoyingly, right? Why can’t I save a cycle of my own? Why can’t I run more that one cycle without the washer shutting itself down? Therefore, all I can use the app for I to notify me when the cycle I set running on the washer is finished..Version: 3.6.10311

BadLoads between screens slowly. Says products are connected that aren’t. Difficult to understand at parts which is worsened by the fact it hardly works. Leaving you to figure out which piece of the broken app is not working correctly. It sends me notifications for my dryer and told me when my dryer is done drying and it’s current status and “dry type” although whenever i click on the icon for my dryer it says “product not connected to WiFi network connect product and try again” and it automatically backs me out of the screen, although it’s still remotely telling me information only possible through WiFi. It shows WiFi as connected on device. I’ve deleted and retried. The first time i attempted to connect app and dryer it got stuck in network connection period for 10-15 minutes, I restarted the app and it went mote smoothly although I still am unable to remotely control my dryer. I downloaded this app because my dryer does not fully dry blankets anyways, and constantly stops early because of an inaccurate sensor reading And I’m tired of getting up and restarting it jus to prevent having a damp blanket. My dryer is only a little over a year old..Version: 3.5.1232

Tv switches self on after I turn it offThe other LG app told me to download this one for my tv. Great ok downloaded it and works great and similarly to the other app.. until I turn my tv off. I was in bed and turned the downstairs tv off using the app, 10 seconds later the tv switched itself back on so I had to go downstairs and turn it off myself. I thought maybe it was just me at first but it keeps happening. All the other features work fine so I'm not sure why my tv won't stay off even though it did with the other app. Shame the other app no longer works properly as it actually kept my tv off!.Version: 3.0.2501002

Endless ads, location tracking, bugs. Minimal featuresThere is really nothing redeemable about this app. Bugs in critical features, unnecessary invasive prompting for location, inescapable ads on every screen (even pointless non-native language ads). Deceptive notification defaults which opt you into marketing notifications. Broken features include: Signup: Text input bug which clears the username/password field on app switch. This wouldn’t matter if they supported the native keychain API but forget copying and pasting from a password manager; you’ll have to use their website to create your account. Product Registration: Enjoy typing all of your information, including photographing and attempting to upload your receipt only to encounter API errors and failure on the last step of submission. Notifications: I’m using this app with an LG washer/dryer. Multiple members can be added to a household and appliance status/control can be shared but notifications are not assignable by household member. This results in every member of the household receiving a notification for every single event. Eventually all members of your household will disable notifications because of the endless stream of irrelevant alerts..Version: 4.1.31120

Effectively malwareI just want a tv remote. Why is that so hard? Does your tv remote require you to create an account? No, that would be stupid. Well, this one does! I have an LG developer account, but it won’t accept those credentials. Forget it. You shouldn’t need to track my identity just for me to turn on an appliance. I’ll find a better solution..Version: 4.1.51040

Very awkward to useThings I don’t like: 1. Intrusive: The app needs internet and location services to start up, as well as giving your birthdate to LG to get an account. 2. When setting up a washer, you need internet to start the app or add a device, then at the right time you need to flip network settings to connect to washer... then flip back to internet... it’s rarely clear what connection you need to be on I Would much prefer a Bluetooth option with just a temporary connection to adjust the washer, so that I can get functionality without having my device online..Version: 3.5.1232

NZBe aware your instaview fridge with wifi might not have the touch screen function, so don’t choose the picture in the app that looks like your fridge, choose the one with no screen to connect..Version: 4.1.51040

When it works it’s great, but inconsistent!You just never know when it’s going to work as it should. We use it with our washing machine. When it works it’s quite useful to know where the cycle is up to so that you can plan other tasks. However it is unreliable as it doesn’t always have this useful functionality. It doesn’t reset to the next wash cycle. It has great potential, but at the moment it is incredibly frustrating!.Version: 4.1.23020

Smart diagnosisNever worked goes to 97% and never finishes, even though I registered product, standing right next to machine, and I do get other connected info about machine, says to use audible but my app up to date.Version: 5.0.15130

TélévisionAucun moyen de faire reconnaître ma télévision sk9000. Aucun moyen de l’associer avec Google home. Vous devriez apporter des corrections. Ne me sert pas à grand chose..Version: 2.3.1403

PointlessWhat is the point in the app if you can’t actually do anything with it unless you have already switched on the washing machine and turned on remote access. Once you’ve already gone and added the detergent etc you might as well just start the wash anyway, but one element that might be useful would be to be able to start an extra spin from within the app. Except the machine turns off as soon as the wash is finished, and it’s not possible to turn it back on from within the app. So you can basically only use the app if you are already with the machine to turn it on, and by that point you really don’t need to use the app. The single “useful” feature is getting the notification to tell me the wash has finished..Version: 3.5.1721

Doesnt workI’ve tried to connect this app to the Internet to be able to pair my appliances but every time I try to says “check phones internet connection” even though I am connected to my 2.4 ghz wifi I’ve tried many different things even making another 2.4ghz network and nothing will work.Version: 4.1.41121

Vraiment mauvaisL’application ne fonctionne pas sur IOS L’ancienne version était bien meilleure.Version: 3.5.1052

Not recognizes wifi connection but washer has wifi onDon’t why the default for normal wash is warm when it should be cold and it is not adjustable until you make it start and then stop it to change it..Version: 5.0.15130

Unnecessarily invasiveI bought a new LG C series TV, which is superb. I really like it and I’m very impressed with the quality. However… Maybe someone at LG can explain why I have to share so much personal data with them, just to use the app to control my TV? I have a Technics Audio system… the app just works. I have a Denon streaming audio device… the app just works. I have a Panasonic TV in the spare room… you guessed it folks, the app just works. No need to create an account and share my data with Panasonic, or Denon. But with LG I need to provide access to my daily life in order to control a TV that I have already paid handsomely for. Really disappointing and it would put me off buying other LG products that I wanted to control from my phone..Version: 4.1.39032

MEHThe only positive thing I can say about this app is that it at least tells you when someone has left the door ajar. And I GUESS you can find benefit in knowing when an IcePlus session is completed??? Not really sure to what extent it’s beneficial to get that drop down notification on your phone, but maybe someone would. Other than that, the ONE thing that REALLY could be useful, is nonexistent. It’s a refrigerator, right? SSsooo… Wouldn’t it be nice to actually SEE what the actual temp inside the refrigerator is??? Oh, it will tell you what the fridge temp is set to alright, but not the ACTUAL temperature. You’re likely storing meats or other items that can spoil at a given temperature right? Well, just because you set a fridge to 37 degrees, for example, doesn’t mean it’s actually 37 degrees in there. Especially when you have kids or lots of company and they’re opening doors constantly. Since this fridge is on our patio, I’d be nice to show BOTH temps (e.g. what temp it’s set to, PLUS THE ACTUAL INTERNAL TEMPERATURE). That’s not genius, just common sense!.Version: 4.1.47030

Not at all SmartWhy a multinational corporation, in the 21st century, would develop such an incredibly powerless app for what I can only guess is a half-baked attempt to put Smart in their product marketing and that is all. The potential in having an app like this that could do soooooo many things things and it is reduced to a counter to “remind you” to buy soap. Once can set up, start, end, or even view the dishwasher status unless it is physically turned on. And don’t even get me started on the actual machine’s capabilities, or lack there of because I was only dumb enough not to return it before the return window closed. The machine itself works like them all. Cleans most dishes, not all. You still need to pre wash and soak. But the fact I have to push start AND close the door in 4 seconds or I have to do it again is almost as if the machine was designed by a government agency determined to make the user experience as painful as possible. If you are so bad at buying soap then this is your app. If you want it to tell you when it’s done, it will do that, but every person needs the app and who’s turn is it to unload? Well, would be great if it could do that, but it can’t. A fairly simple task can’t be achieved because LG blocks that status of “done” from actioning any other event. That means you can’t trigger it to do what you want to do because they won’t let you. That is just a waste..Version: 4.1.33110

App does not work properly and support is awfullDo not recommend products with poor support and gimmicks that do not work. Not user friendly with limited usage. Don’t buy it if you want real connection.Version: 3.5.1232

Devices deleted from AppLocked out of app. When I finally got back in all of my devices have been deleted from my profile. One device is in a different town at our short term rental and won’t be able to add back for a couple of months. Very disappointed!.Version: 5.0.15130

Don’t buy LG and expect support!!!If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me.Version: 3.5.1232

Tv and app doesnt linkTv and app doesnt communicate was on the phone over and hour and the tech didnt know what she was doing. I seemed to have more ideas to resolve the issue than she. Most of the time was just waiting for her to type something and get a response. And still nothing i dont know what to do at this point. Im out of ideas being that she had almost none. The old lg app and tv was great. I finally got the app to connect after multiple attempts from December. But now the app turns on, and the remote doesn’t work. Everything is greyed out. And I’m really reluctant to call and guess somebody who is simply just gonna Google all the answers and not know how to fix the problem that is very hard to understand I come from an immigrant family and I believe in giving people opportunities but I’m afraid that they’re just trying to find the cheapest labor at the cost of these people having a difficult job and me wasting my time, not being able to resolve an issue that they’re not addressing the staff is not sufficiently trained because they don’t pay them..Version: 5.0.15130

Not terribleTv looks great but the home menu is a mess. There’s a thousand apps available but they’re all for random stuff you’ll never need. You also can’t clean up the home menu. Why don’t you have crunchyroll. Let’s go guys. Get it together.Version: 5.0.15130

Not respondingI thought it would be very handy but most of the time it doesn’t respond. Lots of bugs in it. Power on option does not work. Once it gets on, when you put the app in background and open again, no feature will work. 👎👎👎👎👎.Version: 4.0.19110

ThinQThe app is helpful but a little annoying that you have to activate the remote start on the machine every time. The download programs is a little convoluted as well..Version: 3.0.1702000

Can’t loginI’ve had a decent experience with the app up until the last update it received. I haven’t been able to login. After trying for several days, i decided to just create a new account but that failed too. I hope there will be a fix for this soon. Other than that, I use this app to control my TV and for the most part it works well. My main complain is that it takes long to find and connect to the TV when the app is launched. Also, every time I switch apps or screen turns off, going back to the app doesn’t resume the connection. It scans again for devices on the network and I have to select my TV again..Version: 4.1.49230

RubbishWith all the technology out there, and the machine we have being a bit more high end, I am seriously disappointed by this app. I was hoping to use the so that I don’t have to actually be by the washing machine to change the cycle, put it on a spin etc, however, it turns off straight away once the wash is done and there’s no option on the app to turn it on again. I appreciate this is maybe a safety issue but surely you could use passwords/finger print/face recognition to ensure only authorised people are using the machine. However, even if this was rectified the app also does not let you use a cycle without turning the actual dial on the machine to downloaded cycle. I mean what’s the point in the app?!?! You literally need to be standing right beside the machine to use the app.Version: 4.0.15010

Never connectsAfter many many tries to connect to the washer and dryer it always fails. It makes it far enough to enter the password and get it on the right network and connect to the router, at which point it always fails. We are in a rural location with high-latency satellite internet. It’s possible it’s a latency issue, but we have multiple smart switches, smart outlets, a weather station and other IoT devices that connect. No amount of trying gets this app to connect with the LG machines. Jan 2023 update. Still one star. Stupidly they want you to change your password every three months as though my washing machine settings need to be more secure than my bank. Plus, numerous security experts say that frequent change requirements result in people choosing weaker passwords. Horribly old school. So I tried the Google sign in. That requires you to link the accounts. At the last step of that process, you have to hit the OK button and in about six tries that button never works. I have never encountered an app as bad as the LG Dumb Thinq app. Seriously LG, why even bother? I wish you would just build basic functions into your machines like time delay start..Version: 4.1.33111

Terrible setup - just doesn’t workStanding next to the fridge. Successfully connect to fridge wifi. During the so-called setup the wifi turns off while the apps says it’s configuring the device. Yeah, right, while it’s wifi is off. Finishes and says it all worked! Yeah, nah, of course not. Can’t delete the home network to recreate it with different security setting. Do this as often as you like, it’ll gaslight you it worked every time. Never works!.Version: 4.1.21020

Country ChangeI downloaded this app when I was working in another country excited to get home to my new LG TV. However no one told me that once you registered the app keeps that country and you can’t change it. Noe I am back in the UK I can’t get anything to work because the country I registered the app was in a different country which I can’t change. What a load of rubbish. Now I can’t use my email ever again using this app. I have contacted the UK support who in turn messages the technical team whilst I was on the phone and they confirmed, once tour account is created you can no longer change the country. So I either change my email address I have used for the last 20 years or buy a Sony TV instead of an LG TV because I am not changing my email address..Version: 3.5.1231

Used to work as it shouldThe app was great a few versions ago. However seems to have issues - sometimes can’t add programmes to my washing machine, states it’s on pause when it’s off or in use, doesn’t have the timer any more. Notifications are fine though. No issues with app for the dishwasher though. Most odd. Have deleted and reinstalled a couple times but clearly it worked once and the updates are the cause of the issue.Version: 4.1.43130

Typical LG SoftwarePretty much useless right from the beginning. I get notifications when timers expire on my cooker(s) - great! But I have ears and who in their right mind can abide the atrocious bleeping from the oven (or any of the “musical” chimes from LG equipment) itself that you need a buzz on your Apple Watch too! Emails sent to let you know there are reports on the diabolical state of my oven and that it’s in desperate need of cleaning (it’s not: I have eyes) contain links that don’t work on a desktop browser: open them on a hand held and it just opens the App Store. I ALREADY HAVE the damnable app installed! The fridge? Those reports are marginally of more use than those from the oven(s) and there’s nothing (thank heavens) for the almost $2000 cooktop I bought. Nor the dishwasher. Phew. The functions in this app are disorganised and way too much of a muchness without providing any real useful information. The UI/UX is as bad or worse than the “logic” on the control panels (for the dishwasher, fridge, cooktop, microwave, and oven, all LG) that I own. Whilst the equipment is robust, does a good job, and looks good, the software aspect is atrocious. “Don’t bother” and save 350MB on your handheld device is my advice..Version: 4.1.31120

LG Front loader washerWasher works great but don't expect the “downloadable” cycle to work in Canada. They sell the more expensive washers here in Canada - quite happily - but when I called customer support because the feature wouldn't download, they told me that feature doesn't work in Canada - LG hasn’t bothered to program the app to download cycles for the washers they sell here. They told me they were “working on it” in April 2018 ...4 months later and still nothing..Version: 2.2.91

Some proof reading requiredThe app on the whole does the job with my LG smart devices but when LG can’t even proof read their app, you have to wonder what else has been shortcut.... When the TV is off and the app disconnected, it does not even read proper English. Basics go a long way..Version: 3.5.1721

App gets worse with each updateApp used to work alright. After the major UI update a few months ago it broke everything. Can’t wake washing machine from sleep. Washing status doesn’t update and you have to restart the app. Regret going LG for wireless controlled appliances..Version: 4.1.23020

Worst updatesLast update is nor even opening the app.Version: 4.1.41120

Hit & MissStill no improvement, app was updated 5 days ago and control of both my TVs has been lost yet again. LG have have a great reputation for WebOS on their TVs, so why is this app so poor? LG please get this fixed. Had this app, since I purchased a C1 OLED. The OLED is in the living room, I also have a LG LED Tv in the bedroom, both tvs can be operated by the app. Trouble is this app is so hit and miss with both tvs, when it works it is fantastic and prefer to use it rather than the supplied remote. Searching the web is quicker and easier with the app especially the the LED Tv as this does not come with a smart remote. The downside is that for whatever reason this app will decide not to work, no matter what I do, close the app down, turn the Wi-Fi on and off will do nothing, have deleted and reinstalled it , only for it to still happen, is is so frustrating. If this issue could be resolved then it would be worthy of. 5 star review..Version: 4.1.33111

Useless on iOS“Tag On” feature doesn’t work on iOS making the app essentially useless. Gave one star because zero star not possible..Version: 3.0.1801001

Unable to add new device after service repairNo matter what I try I can’t get my dishwasher to connect after service repair. Deleted the old one and tried to connect a new unit and although it connects to the devices wifi, there is no option to move forward to the next step..Version: 3.5.1130

Doesn’t workFix the app.Version: 3.5.1441

Can’t delete notificationsI no longer see a way to delete old notifications (when washer & dryer have finished their cycles)since the update. PLEASE look into this!! I don’t need months of old notifications cluttering up the app! I can’t imagine why you wouldn’t allow us to delete these!?.Version: 3.5.1232

CrashApp starts crashing all of a sudden, actually was working absolutely fine.Version: 4.1.41120

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