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- 88.7SAFETY SCORE
- 4+CONTENT RATING
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JBL Portable App Complaints & User Negative Comments 2024
JBL Portable app received 156 complaints, negative comments and reviews by users. Have you ever had a bad experience using JBL Portable? Can you share your negative thoughts about jbl portable?
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JBL Portable for Negative User Reviews
✓ Not workingCouldn’t find none of charge 4 speakers. Useless.Version: 4.3
✓ JBLMy charge 2 won’t hook up to the app but every thing else will.Version: 5.10.9
✓ Need more featuresRight first of all need to be able to change bass and what not second every time I come off the app and go back it takes me off the party and stereo mode so I can’t change it between if I wanted to unless I disconnect my 2 JBL flip 5s and close the app and start it again.Version: 5.1.6
✓ I love this speaker butI love my flip essential 2 but could u add it to the app? I want to connect it to the app but there’s no option for it.Version: 5.10.9
✓ Jbl boom box 3 party boost with jbl pulse 5Hi jbl, Shame on you guys on your updates. I cannot connect my jbl pulse with boom box using party boost. After the update. Worst update of JBL..Version: 5.10.9
✓ ??Says it is compatible with flip 3 but will not connect. This app needs improvements and more clarity..Version: 4.9.9
✓ Broken app ☹️It’s unbelievable! The lack of ethics about consumers + product of the people behind this app. I don’t want to attack them or be an AH to them…. But geeez this used to be a great application until they started to mess with it. First their JBL speakers aren’t cheap and they work decently judging from my own experience some might have errors like any wireless device, but I have to say it software is very important for any device to at least work… when developers/engineers don’t keep or try to better their software things start falling apart unfortunately just like this. I feel very disappointed that they have broken the app to a point that isn’t even connecting to do the basic things! Hope that they pay attention to the people who buy JBL and start working on this app..Version: 5.1.5
✓ Does not workJust as the title indicates this app just will not work. JBL what is the point?.Version: 6.0.21
✓ JBL connectJBL battery fails to charge after 1 year. Cannot upgrade firmware as connect won’t….. CONNECT! Junk, Junk, Junk! I’m gone! Buying another brand.Version: 5.2.2
✓ Will not stay in stereoI bought two JBL Charge 4's to pair in stereo. While it's simple enough to pair the speakers in stereo, they will not stay in stereo. Anytime I pause the music, or the music is interupted by a notification, the stereo pairing is stopped and it goes back to party mode. This is annoying. Additionally, I have a couple of JBL Flips, and if I'm running all four speakers in party mode, one or more of the speakers often intermittently lose connection. This happens even if all four speakers are in the same room and all are close to the phone. This is such a bummer because running the speakers sound so great when the app works, which unfortunately is infrequent..Version: 5.1.5
✓ Won’t connectThe app cannot find my Flip 5.Version: 5.10.9
✓ Partybox 300Why are none of the apps compatible with the partybox 300 so irritating please release an update to accomodate.Version: 4.9.10
✓ This app sucksThis app is really just a waste of time if you have the job charge essential. Maybe add all the speakers to the list and make it easier to connect them as right now I can’t connect anything. Do better.Version: 5.8.10
✓ Cant connect the charge 3( older speaker) to the newer onesI went and bought a flip 5 after the charge 3 and now I can’t connect both of them. Their advertisement says you can connect multiple devices but then this happens. I don’t understand the problems relating this app. It’s so easy to solve but jbl refuses to do so which really ticks me off. Work on it jbl or you won’t last much long in this industry.Version: 5.1.5
✓ Wish it workedI got my Flip 6 last year and downloaded the app so I could control the bass, but after a few months, it kept saying couldn't find the device, and I have to delete the device from my Bluetooth then reconnect it. I use my speaker for multiple occasions, like get-togethers, studying, or just cleaning around the house, and I would like to control the bass and be able to look at the battery power. To be honest, having to delete the device and reconnect it to my Bluetooth, then reconnect it on the app, just isn't worth the time or effort. If I wasn't having these problems, I would definitely give this app 5 stars..Version: 6.0.21
✓ Party Boost/Stereo does not work via iPadOSLatest version of IOS and iPadOS 17. No problem on IOS setting up the party boost or stereo function between my two Xtreme 3 units and my iPhone. Quite straightforward. However, the iPad app is another matter. Simply impossible to activate party boost or its stereo option. I have reset the speakers, reset the Bluetooth connection on the main speaker. But that speaker will not shift into party boost or stereo mode despite the JBL app indicating it’s on. When pressing the infinity button on the main speaker, nothing. The secondary speaker quickly responds when I press its infinity button. But no sound comes out of the either speaker. There is a software bug in the JBL app’s iPadOS version preventing the connection between the 2 speakers. Please someone fix this. In turn I’ll change the rating to 5*****.Version: 5.10.9
✓ Softwares updateWhat I have noticed and I’ve not been alone in this, is that whenever you update the JBL speaker software with the portable app, the speaker loses its function to connect to more than two devices at the same time. Charge 5 for instance did use connect to two different devices and alternatively one stops whilst the other plays sounds but since the update one device disconnects completely and you cannot add another whilst it’s connected to a current device meaning you’d have to add manually whenever you wanna add more than a device.. This is very frustrating and should be addressed . As this only happens after the update on the portable app.Version: 5.6.6
✓ Cannot connect to SpeakerJBL app won’t connect to JBL 5 through my iPhone, while playing music at the same time..Version: 5.8.7
✓ The App is a Useless insult to a great productI love my new JBL Flip 5. It works very well, has powerful sound, great battery life, among other things. What I can’t get around is how little Can be done with the app. After downloading it, I had to unpair my speaker and reconnect it just for the app to find my device. After reconnecting, I could do nothing with the app. I downloaded it thinking I would be able to adjust the speaker sound with an equalizer but there were no adjusters to toggle. The only thing I can do with the app is update my firmware when there’s a new patch or use PartyBoost to connect to other speakers, which I don’t have..Version: 5.6.7
✓ Didn’t connect to the appI have the boom box 2 what I just brought today and when I connect to the app it creates another Bluetooth connection called boom box I can’t pair,forget Device and when I’m on the app it’s stuck on getting ready for you..Version: 5.4.23
✓ GarbageBought 2 x flip 5 speakers to connect and play off the app in stereo. Hasn’t worked properly since bought and installed. Difficult to connect both speakers and then right or left intermittently disconnect and reconnect resulting in frustration as ruins the mood and flow. Hoping updates would fix but never do. Regret buying and has definitely turned me off purchasing any more JBL products..Version: 5.2.2
✓ Disappointing appsJust bought pulse 3 and there’s no way I can connect JBL extreme and pulse 3 together. Get it fix!.Version: 4.1
✓ Stereo pairing not retained after power offI have two JBL Flip 5s, which I only ever wish as a stereo pair, which is probably the way a lot of other users also wish to use the products. Mine are linked to my iPhone XR It is absolutely infuriating to have to reinitialise the products as a stereo pair every time I power off, and then power on again. It would be simple to have the iPhone app and the two JBL Flip 5s to remember the stereo pairing, and the next time both JBL 5s are powered up, for them to search for the other JBL 5 and automatically form as a stereo pair. As it is, on power up on one JBL Flip 5, synching with the iPhone is automatic which is good, but the fact that the second JBL Dlip 5 is left out in the cold is not good. Common guys this is not rocket science!.Version: 5.6.6
✓ Fix this awful app please.Edit. Jan 2020. This app will still not reliably and consistently allow two speakers (mine are identical) to play in stereo. A basic requirement. If your intent is to purchase a pair of JBL speakers to play in a stereo pair, please look elsewhere. I’ve had my speakers for over 18 months now and it hasn’t been fixed. End of edit. I bought two Charge 4s to listen in a stereo pair. Getting them to do that is nigh impossible. The app has been like this for a year now and nobody at Harman seems to want to fix it. Just read the reviews in chronological order - recent first. My advice would be to stay away from JBL’s speakers, nifty-looking though they are until they fix the app. Maybe it can’t be fixed. Maybe they have no devs. Who knows but the ability of two speakers to be able to play in stereo is a basic feature. FIX IT!.Version: 5.1.5
✓ It doesn’t connect with my flip6.I tried to connect between this app and my flip6, but it never connected them. I turned on this app and speaker over 3hour to find each other, but it won’t do it. Can you fix this happen?.Version: 5.8.10
✓ Bad appI have iPhone 13 Pro and JBL extreme, so this application can’t find my JBL! How to solve this issue?.Version: 5.8.7
✓ Doesn’t connect few timesMy boombox 2 sometimes doesn’t connects. Have to forget device in Bluetooth settings and then connect again. Please fix it..Version: 5.8.7
✓ App & Party Boost Feature Issues!I have a couple of JBL portable speakers and haven’t had much trouble previously with the app and partyboost (both on the app and using the button). First, I turn the speaker on then open the app and my phone recognizes the speaker and connects also making the connection sound but for some reason the app takes soooo long to connect to it and sometimes it says that it could locate anything?! —This definitely needs to get looked at and fixed asap, please & thank you! 🙏🏽 Second, partyboost is acting up. Both speakers will connect when I use the partyboost button on each speaker but I go ahead to play some music and shortly after a few minutes or sooner they start to cut out or disconnect from each other. Once they act up I can’t pause my music nor control the volume or anything until I reset them by turning them off then back on. Not sure if this happens more on higher volume but that usually when I’ll experience it for sure over 60% volume or higher. —Please take a look at this issue and fix asap, thank you. 🙏🏽.Version: 5.7.8
✓ Great but needs updateThe application is great but it disconnects all the time from the bleutooth , so the sound it’s not the same you need to connect it every time so I’ll give it a 3 star.Version: 5.4.23
✓ It’s a great app! Don’t get me wrong!It’s a great app! Don’t get me wrong! But whenever I go to the app to change my equalizer settings on my JBL flip 6 it has me disconnect and forget my device and then reconnect it just so I can access the app and I feel like you guys need to fix something in your apps where we don’t have to do this every time. I shouldn’t have to go through all those extra steps just to change a setting on my speaker when the entire time of had this app and speaker it has not messed up for me like once up until recently..Version: 5.6.7
✓ Love the sound, but hate the party boost functionPurchased these after liking my friends boombox 1. Not realizing that the multi connect feature & party boost work , thought it was just a re-naming to sound cooler. The boombox 1 doesn’t need the app to multi connect. I cannot pair my 2’s together unless the device providing the music has the app & you pair them up on the app. Which is limiting using other phones/devices (w/o the app) & connection to my TV. My TV can only sync to the 1st boombox. Was hopeful my (smart) TV could download the app but it doesn’t seem to be available? JBL should reconsider forcing us to use the app to pair the boomboxes together. They changed the multi connect feature that worked just fine, better actually than the party boost..Version: 6.0.21
✓ Won’t connectI just got a Flip 6. Pairs with my iPhone with no issues . I open the app and it won’t recognise my speaker. Have tried several times and nothing!.Version: 5.10.9
✓ We need custom lighting for the pulse 5Would be very great have custom lighting patterns. Apart from that, the canvas light more needs more customization. Decent app but I expected more for 345$ on a speaker..Version: 5.10.9
✓ Just doesn’t work like it says. At allEverything I have is compatible and I followed the “need more help” instructions to the letter nearly 10 times over and still the app wouldn’t even let me rename my speaker LOL MASSIVE PAIN IN MY ASS. I’m cool about it though. Byere.Version: 4.9.9
✓ Could be betterThis app does not automatically connect to the boombox. The app does not seem to know my device is already connected via Bluetooth. Graphic equaliser feature is good..Version: 5.8.7
✓ Really poor App connectionThis is probably the worst app connection to products that I have come across. The pairing mode on 2019 Charge 3’s Keeps dropping out and the app has to re-connect even when open. Stereo mode drops out when units are within 3ft or less of each other. There is no other background issues with Bluetooth or WiFi. The speakers will play independently of the app perfectly- so it’s an app issue with the latest update being the probable cause. Come on get the coding sorted..Version: 5.4.23
✓ Stereo pair not pairingWhy does it never work? I have 2 extreme 3 speakers and i have to spend at least 15 minutes trying to get them to pair. In the manual it says that once you set it up, it will remember the stereo setting and connect every time. It doesn't. I'm thinking of returning the speakers.Version: 5.10.9
✓ Big fan of these speakers, not of PartyboostHi JBL, I love your speakers but trying to get 2 different models to work in stereo via PartyBoost is a nightmare! Sometimes (rarely) it works and other times, it just plain refuses! It’s driving me crazy. Please help.Version: 5.7.8
✓ Not as it seems.First I love my jbl extreme. That being said. This app I just updated says you can control speaker from app. That’s a lie. The only think I can do is change the play button into hey Siri or play next track. Also since I updated. The app looks just the same. Nothing different but the preview screen shows the app looking different. What is up with that? Also can you guys please put an alarm clock option in the app? I’m a heavy sleeper and would like my speaker to be an alarm. If megaboom can do it…why can’t jbl have the same thing???.Version: 5.3.8
✓ I wish this worked for stereo playbackI bought my first Flip 5 and absolutely LOVE it, so I bought a second because the literature said that the two could be paired for stereo playback. I was so excited to get the second today, pair them both, following the instructions provided. Both paired ans I sat down with one on each side, excited for the stereo experience. BTW, prior to this , I updated the firmware for both speakers, as advised by the app. Went to play and enjoyed maybe three seconds of stereo playback followed by one speaker going off, then the other, then both, then both back on, lather, since repeat. I hoped it would settle and get better but it didn’t. So stereo playback doesn’t work and it was the whole point of buying a second speaker. Please fix this so I can update my review because if this were to work as advertised, I’d be a very happy customer and would change this review to 100% positive..Version: 5.1.5
✓ App updateUpdated app to latest version. Will not pair my Flip 5’s in stereo , no matter which combo of speaker buttons I press. Stereo setup worked flawlessly before App update..Version: 6.0.21
✓ Doesn’t pairConnected to iPhone, however this app will not connect or find it, not worth it!.Version: 5.8.7
✓ Less for moreSadly it seems the new Partyboost line has less to offer in exchange for a USB type, C plug. No microphone for voice control or phone calls, no backward compatibility with the connect line previous to it, and sadly no battery percentage displayed in my notification center. How do they expect you to go into the proprietary app to check your battery level and it’s still does not show you a true percentage only a four segment battery status bar. All this and still manage to charge more for a product that offers less than the model before..Version: 5.8.7
✓ 0 ⭐️ appJust down loaded the app and deleted ...... absolutely pointless does not do anything . Can’t turn it on from you phone , no EQ , all I does is tell me my charge 4 is charging hahaha pathetic JBL not even in the game compared to UEboom app if I could give 0 ⭐️‘s I would.Version: 5.1.6
✓ DisappointedJBL connect doesn't support its own brand speaker, bought JBL clip3, and it is not supported by JBL connect app. JBL u can do better. Please upgrade your app. support all JBL available devices..Version: 4.3
✓ Doesn’t WorkDoesn’t Work ?. This app wouldn’t connect to the speaker, it was a waist of time downloading it. Hopefully you will fix these issues..Version: 5.1.6
✓ JBL Flip6Great sounding BT speaker … just wish it showed the battery level on an iphone like other BT speakers and headsets. Would rate higher but this is a relationship killer for me..Version: 5.8.7
✓ StereoI give two stars, one for each connected speaker. And only two because connecting in stereo rather than party mode is hit and miss at best. #disapointing.Version: 5.8.7
✓ Fair, but not consistentThe system works most of the time, but often takes quite a bit of time to get booted up. Some of the time I have to turn off, and on the speakers. Some of the time I have to restart the software. Sometimes there is interference from other things the phone is doing which causes distortion. I wish there was a great way to do stereo by Bluetooth on my phone, but I have not found it yet. This is as good as I’ve found so far..Version: 5.7.8
✓ Cant adjust volume on all devicesCant adjust volume on all devices - volume can only be controlled on phone, if you stream to another device from the phone, the volume sets to the loudest and can’t be adjusted.Version: 6.0.21
✓ No ability to set defaultIt always changes back to party mode, rather than staying on stereo after I’ve set it. This is irritating as every time I open the app again, I also need to connect the speakers again. It’s clunky & slow..Version: 5.4.23
✓ Worst app everI switched from EU boom biggest mistake.Version: 6.1.8
✓ UNABLE TO CONNECT TO SPEAKEREverytime I try to connect my speakers to the app, whether they are new or my usual speakers, it always loads and loads and never takes me to the configuaration page. Instead of seeing the battery indicator and even the equalizer option, and others, it seems that it doesn't detect any speaker. After 20 seconds of waiting, it gives this prompt saying: "GO TO YOUR BLUETOOTH SETTINGS, TAP (name of speaker) FROM, THE DEVICE LIST, THEN COME BACK TO THE JBL PORTABLE APP". I have tried this several times. I even restarted, reconnected, and even have RESET my speakers, even my phone, but they never worked. How are we able to see the battery level, the partyboost option, or even the equalizer and stuff like before? JBL, what can we do with this? Thank You..Version: 5.7.8
✓ Does not workEven though my JBL Charge 3 is connected via Bluetooth to my iPhone, this app is never able to locate and connect to the JBL Charge 3 speaker. I’ve even tried reinstalling the app multiple times, but still no luck..Version: 5.10.9
✓ No support for EssentialCan’t be that hard just to enable a Bluetooth volume control…useless app and product.Version: 6.1.8
✓ App stuffI’m giving this a 2 star because it takes so long for the app to pick up my speaker also you can’t access your speaker stuff when the speaker is turned off and it would be good if you’re able to turn off and on jbl speakers through the all like the Ultimate Boom app.Version: 5.6.7
✓ DisconnectedMy Charge 4 connected just after I downloaded the app but since then it’s disconnected and there’s no way reconnect the app and the speaker..Version: 5.8.7
✓ More to be doneBeing able to turn my speaker on and off from app would be a big improvement. App takes too long to load each time opened..Version: 5.4.23
✓ Terrible STEREO MODE !!Come on JBL ., how many more negative reviews before you do something about this years old problem !!??? Needless to say , I’m having the same frustrations as every one else with STEREO MODE, it’s soo good when it works but just so unstable ! I’ll add sync issues , sound interference , crackling.. makes listening a chore .. :((((( Anyone experiencing this problem has spent DOUBLE on their speaker device (in my case £300 on 2x Xtreme 2’s) for this sound effect not to work making it even more frustrating and expensive !!.Version: 5.1.5
✓ Software Cripples SpeakersThis is a rating for the app, not the speakers. But I admit, It’s hard to know where the problem exists, is it the app or the speakers? However, after reading a large number of other reviews, it appears that there are problems using the app with many of the various speaker types that it supports. I have two Pulse 3 speakers and it is almost impossible to get them working in stereo mode. There is nothing about setting this up in the printed manual that comes with the speakers so I assume it is limited to setup via the app. Also I can sometimes get one of the speakers set up to adjust the display but never so that I can adjust the other without without disconnecting both from Bluetooth first. When I go to the Bluetooth setup on my iPhone to disconnect, I find two instances of one of the two speakers listed. What is with that? I would like to have four of these speakers, two for each channel but that is probably too much to expect..Version: 5.2.2
✓ The app does not always workI have a jbl extreme 3 and sometimes when I open the app it won’t see the speaker and it’ll ask me to disconnect the speaker from Bluetooth and reconnect, which is really annoying. The app never works unless I reconnect the speaker, please fix…. And release update for the extreme 3 for more bass please, the speaker is too big for the little bass it produces.Version: 5.10.9
✓ Partyboost will never workJBL will continue rebranding and renaming partyboost, or as I like to call it “JBL FM”. The app offers no ability to link serialized speakers and instead broadcasts it to all JBL speakers nearby and creates a sort of tug of war for power over who’s Bluetooth signal YOUR speakers will start playing. I own two JBL charge 5. I kid you not, your JBL speakers will start playing someone else’s music in party mode and there is no way to tell the firmware not to do this. Completely useless. Partyboost doesn’t work with even the slightest interference, like other Bluetooth signals, a slight breeze, or somebody humming too closely to your music. Such a big disappointment that the app doesn’t allow you any control over Partyboost linking or EQ while in Partyboost. Please add the functionality to pair speakers in Partyboost just to each other, so that they play MY music in stereo and not everyone else’s. Product is fundamentally flawed if this feature is not added..Version: 5.6.7
✓ Takes ages to detect devicesParticularly since later updates the app takes very long to detect my speaker and if my speaker (flip 6 which connects to 2 devices simultaneously) is playing from another device while still connected to my phone, it will never show up in the app. Even if my phone is PLAYING MUSIC ON THE SPEAKER the app fails to detect it 70% of the time..Version: 5.8.7
✓ AwfulDownloaded this app to try and turn off hideous noises the speakers make on start up, shut down and connection! Tried and tried to connect - waking up my whole house! - but left hanging with a “searching for product” page. Time for a refund and and a different manufacturer of speaker!.Version: 5.1.6
✓ ComplicatedTakes a bit of effort to pair two devices together each time you want to have a listen experience in stereo..Version: 5.8.7
✓ Completely ruined the speakerGot the speaker and I was quite happy initially, until i saw it had an app. I came from the Ultimate Ears speakers and they have a pretty good app, you can even turn the speaker on and off via it so I thought oh great JBL has an app too! Then it all went down hill. All you can do on the app is activate party mode or stereo mode. That’s it. Can’t change EQ or do anything else. Wow..Version: 5.1.5
✓ Never finds new speakers on iPhoneGlitchy app.Version: 5.8.7
✓ Needs features to control the speakerJBL could learn from other manufacturers and the rich featured apps they provide customers . Things like EQ settings , remote volume and remote power on/off ..Version: 4.1
✓ PointlessIf I could give it less than a star, I would. Having the same issue of being stuck on “turn on bluetooth” screen even though Bluetooth is on and connected. Speaker works fine without using this application but would be nice to be able to use it if needed. How else are we supposed to connect multiple JBL speakers?! Fix the app please - there’s been more than enough complaints about the same problem 👎🏽.Version: 4.6.307
✓ Pulse 2 is now pants!When I first bought this device back in 2017 it was perfect up until last year(2022) it constantly struggles to find a Bluetooth connection, and if it does it only stays connected for around a minute or so. So frustrating for something that isn’t cheap to buy. If I could give less than a one star I would!!.Version: 5.8.7
✓ Awful90% of the time it doesn’t work. Google says turn off your Bluetooth and the JBL and try again…. Still doesn’t work. And when I first got the app it worked a lot better, and told you the percentage of the JBL, now it doesn’t. Pointless app it will just annoy you so don’t bother downloading it!.Version: 5.8.7
✓ Does not work with my new iPad 9th generationI tried connecting the app to the speaker (I have a JBL Charge4) and followed all suggested instructions presented to me as I could not connect it. So I give it only one star. Any app that doesn’t work on my iPad deserves no stars at all. Why give good rating to a product I can’t use? I wish I could connect it because I had this speaker long time before and worked pretty good on my iPad then I lost the speaker and uninstalled the app. I got the speaker again by buying a new one and now the app doesn’t connect to the speaker. So some update you did that messed up that for me..Version: 5.6.7
✓ Please add stereo for any speakerI have the Boombox 3 and Pulse 5 and I wish they could be used in stereo as well as party mode. It says you need the same model speaker. I also have 2 Bose speakers that are different models and they play in stereo or party mode..Version: 5.6.6
✓ Never keeps settingsI have to adjust bass and treble every single time I listen to music. Is it really so hard to implement some kind of save feature?.Version: 5.10.9
✓ JBL appThis app does nothing, I’m returning the speakers too..Version: 5.8.10
✓ Doesn’t workI’m literally paired to the boombox playing music and yet the app can’t find the device…? Please fix.Version: 5.8.7
✓ Charge 5This app is 100% useless. I thought I must have downloaded the wrong one when all I worked out the only thing I can do was connect another speaker. I have absolutely no idea why this app exists. You can see batter levels, adjust volume, turn on and off. I will be taking the JBL speaker back and getting something more equivalent to 2021. Absolutely pointless..Version: 5.4.13
✓ No good in Stereo modeThe only reason you need to use this app is if you want to use 2 JBL speakers in stereo mode. For “party mode” (2 speaker mono by a different name) it’s totally unnecessary. Stereo mode is great but with this glitchy app, it only works about 10% of the time. Back to the drawing board, JBL..Version: 5.6.6
✓ Poor stereo modeStereo mode cutting in and out even when close together. When it dose work it’s extremely good. Would also be nice to connect more than 2 speakers together rather than buying the latest version of the speaker. Please update ASAP.Version: 5.1.5
✓ Cr(app)App doesn’t pick up on the bluetooth connection even tho its already connected. Such a basic app!.Version: 4.1
✓ Cuts in and outOne of the connected speakers cuts in and out and is really annoying. I think it’s a bug that needs fixing, sooner rather than later as more and more people are choosing home entertainment in light of the current climate. The app has so much potential but sadly at the moment it’s not delivering..Version: 5.2.2
✓ APP Needs a lot of workI recently purchased 2 Flip 5 speakers with hopes to connect the 2 in stereo on my golf cart. Well as instructed downloaded this App and that’s where the issues began. Had difficulty syncing the two speakers They worked great individually with or without this App). When the speakers did Sync the music cut in and out.. I finally gave up and decided to call JBL, both times I got no where with them.. they barely spoke English. I then tried syncing the 2 speaking without the aid of the App and that did the trick, I deleted this App until they fix the bugs in it. I wrote JBL, like another person who wrote a review commented... hope they listen to there customers..Version: 5.1.5
✓ Works on iOS 10 not iOS 11Further to my previous rating. If you have iOS 11, this does not work. It does work on iOS 10 (iPhone 5) Need to get this sorted..Version: 3.5
✓ Love the sound not the appI love my 2 JBL, great sound and great for camping. So much sound for small speakers. The app has constantly been an issue as I like stereo, in a word “clunky”.Version: 5.6.6
✓ Why?The only reason for using this app is if you have multiple speakers, otherwise don’t bother, totally pointless. I bought flip 6 as was told the bass was better… wrong! No controls on any apps to adjust the sound and the 6 is just totally confusing and won’t pair with my flip 4s. So dissatisfied and disappointed!!!!.Version: 5.4.23
✓ Told by HARMAN to get this app for updates DOES NOT WORKI want somebody to get in touch with me and help me sort my two expensive JBL XTreme out which are supposed to be updatable by app but when the update option does show the ok to start button is grey and inoperable.Version: 5.3.8
✓ Ok. Need more stuffNeed more equilizer setting . And power on off via bluetooth . And do not connect quicly.Version: 6.0.21
✓ Not connectingThis app failed to connect with my Flip 6..Version: 5.8.7
✓ Unable to adjust eq on xtreme 3I can’t update my xtreme 3 to the latest version nor can I get eq adjustments on the app I’ve installed and uninstalled several times and still no difference is there an alternative way to update the speaker?.Version: 5.6.6
✓ Resets app settings after chargingIt’s an OK app with very limited EQ options. I’ve noticed , after charging the speaker, the app’s settings are reset so I get an annoying feedback beep when switching on the speaker, and have to redo the EQ settings..Version: 5.8.7
✓ More often than not will not connect first timeAfter connecting Bluetooth, more times that not it will say I need to reconnect speaker and will not display the speaker settings until I have done so.Version: 5.8.10
✓ Will not. Connect flip 6No matter how hard I try this device will not connect on Bluetooth.Version: 5.4.23
✓ Allow apple ios widget functionsA feature that will allow us to use the battery widget on ios to see our speakers battery level would be handy!.Version: 5.4.23
✓ Connect xtreme and the xtreme 2Just bought a xtreme 2 already have an xtreme a bit disappointed that I can’t connect the speakers together. Is there going to be a firmware update to allow them to connect for stereo and party mode?????? Not sure the xtreme 2 sound is as good as the xtreme.Version: 4.1
✓ Charge essentialThis app does not support to charge essential rubish.Version: 5.6.7
✓ Pretty annoyingWont let me connect my speaker to the app.Version: 5.8.7
✓ Use it only for firmware updatesIt’s free and it gets you the latest firmware, which is basically the bare minimum you should expect from a device support app. It will not improve your experience with your speakers. I’ve tried with multiple set ups to manage stereo and party mode using the app, and it consistently causes one or more connected devices to cut out or distorts the audio. Save yourself the hassle and frustration- download it when you get your JBL speaker, update firmware, then delete it until you want to check for firmware updates again. JBL and HK should be ashamed to have their brands associated with the app, and it’s ridiculous to claim that it enables you to do anything other than firmware updates..Version: 5.1.6
✓ Not connectingApp is complete trash, won’t connect to brand new pulse 5. Was really looking forward to this speaker, will be returning..Version: 5.10.9
✓ Horrific AppCannot update the software. Constantly resetting the speaker for basic functionality. Returned JBL boombox to Best Buy. Staff there were not able to rectify the situation. Got my $ back.Version: 6.1.8
✓ Party Boost UselessWorked fine for a 10 months then became temperamental. All firmware up to date in speakers and app version the latest. Now can connect to my speakers individually but not in party boost or if it does plays only through one. Did everything factory resets etc. So bad they a large corporation like this can’t get a simple thing right!.Version: 5.10.9
✓ Does not work at allI have had JBL 2 and recently JBL Charge 4 speakers and was going to be 4 more to link. So I got the app first and it will not connect no matter what I do . Turn speaker off... turn I phone on and off ... only my phone on in whole house. Will go the Sonos route instead.Version: 5.1.5
✓ GarbageThe app is complete broken garbage. It can’t find my Charge 4 even when it is already connected. I tried following all the troubleshooting advice... still won’t connect. LAST JBL DEVICE I WILL EVER BUY!.Version: 4.9.10
✓ IPhone 14 pro max do not identify speakerIPhone 14 pro max cannot identify my JBL extreme speaker through your application but 11 pro max does work without any problems and identify it straight away. Is there some lack of software support for new iPhone 14 pro max in your application?.Version: 5.6.7
✓ Stopped workingThis has been working fine for me up to three weeks ago. Stereo and partboost not working any more. Have tested both charge 5 and flip 5 and neither will pair but all work separately. JBL support not really of any help as according to them, the app doesn’t have a Stereo function which isn’t true. Think I’m off to Sonos unfortunately, which is a shame. I have 5 JBL speakers in my house and always had 4 paired until this..Version: 5.10.9
✓ App won’t connect to Charge 5App recognises I have a charge 5 but the dashboard won’t load, continually asks me to reconnect. I’ve done that, tried reinstalling the app and all but it does not work..Version: 5.4.23
✓ Connection issuesSometimes it takes awhile for it to connect and I have to turn the speaker on and off and it takes awhile when it should just be turn on and connect but other than that pretty good it does its job.Version: 6.0.21
✓ Great speaker terrible app. Do better JBL.Wow. I got this as a Christmas gift from my husband and fell in love with the depth of sound and how easy it is to connect to and use, but as good as the speaker is, is how bad the app is. First, why doesn’t the app show you if the speaker is charging or what percentage the battery is at? Next, what good is the app if it doesn’t allow for (at the very least) volume control? It’s also missing the ability to view or change any other settings like source, skip tract, fast forward, rewind, disconnect and power on/off. Basically the speaker is good but the app is worthless. Next time I’m getting a Bose or Beats..Version: 5.4.23
✓ Sticks on the “switch on Bluetooth” screenSticks on the “switch on Bluetooth” screen, despite Bluetooth being on. No obvious way to progress from there. Unfortunately there is no zero-star option, because it’s obviously broken..Version: 4.6.307
✓ Terrible app!I bought two JBL Charge 5 speakers so I could connect in ‘Party Mode’ via the app. Not a chance…. Tried every conceivable sequence of starting them, connecting them, together or individually etc etc. NOTHING! I’ll be looking for different speakers next time around..Version: 5.7.8
✓ StereoI struggle for at least 10 minutes every time I try to connect both my Charge 5’s. One or the other will connect, but getting stereo even when using the JBL app is a challenge every time..Version: 5.7.8
✓ 0.8.8.6 firmware a disasterThanks for ruining my listening experience with the latest firmware update, taking something that worked perfectly and breaking it. The audio cuts in and out constantly now. And you CAN’T use stereo mode unless you use THIS useless, bloatware app. Before you could just turn your speakers on and select partymode and they’d be in stereo. Now when you do that without the use of this app, you have both speakers in mono. I love the sound quality of these speakers but the hassle of being forced to use a separate app just to listen in true stereo mode is extremely annoying. Fix this with another firmware update or give us a way to roll back to previous firmware versions. This app is totally useless otherwise because you can’t use the EQ in partyboost, so why create an inconvenience to your customers of having to use this app just to put your speakers in stereo mode? Very poorly thought out..Version: 6.1.8
✓ Painfully little features & power saver is a bummerI have a JBL Charge 4 and this app allows me next to update my firmware and NOTHING more. I want to turn off the power save feature that kicks in when the speaker detects a few moments of silence. I cannot use my speaker for watching movies because everytime there is a quiet part in the movie the speaker cuts off and then I miss several seconds of dialogue or whatever waiting for it to power up again. Such a disappointment I cannot turn that ‘feature’ off using this app. I am selling my speaker to find one that works simply across a variety of sound situations..Version: 5.8.7
✓ Do not upgrade. Ruined my JBL Go 3.I made the mistake to upgrade. After I cannot longer use the speaker connected with a 3.5mm cable since it’s extremely annoying to talk. Once the other party stop talking for a few seconds ( around 3 sec) and start talking I cannot hear the first words. They added a “clever” eco mode so will silent the audio if the level under a threshold. It is starting with a delay that makes the conversation impossible. Can easy test listening some music and lower de volume from the phone. On lower levels the JBL will stop playing. Really. It is that bad. Contacted them some months ago. Did not helped. Device not under warranty. Well, they should not release new firmware, untested that will break the speaker. I see all the new JBL speakers are Bluetooth only. But the Bluetooth quality is poor compared to a cable connection. Why should I purchase JBL? No thanks..Version: 5.7.8
✓ Does nothingCan’t even get an eq update for over a year.. terrible..Version: 5.10.9
✓ Worst appTotal crap app.Version: 5.8.7
✓ App is completely uselessI connected my new Flip 5 via Bluetooth and it works fine. However the Connect app doesn’t work. It keeps saying it can’t fine the product and tells me to connect the flip via Bluetooth which it already is..Version: 4.6.307
✓ Potential… but…Too many glitches. In theory, this app could be great. Devices too often disconnect or have trouble connecting. Partyboost is finicky at best… again, it is great… when, if it works..Version: 5.10.9
✓ The app doesn’t work with flip 6I have got no issue connecting my flip 6 to my iPhone. Works fine. The app finds my flip 6 and tells me it’s getting ready. It does this until it tells me to go to my Bluetooth because it’s not connected. Funny though it’s playing quite happily from my iPhone. The app is a very poor price of software..Version: 5.8.7
✓ NOT WORKINGJust bought Pulse four, and it’s not connecting to the app....Version: 4.1
✓ This simply does not workWanted to rename my two JBL charge 3’s to black andgrey and the app does not detect either of the speakers..Version: 4.1
✓ Pointless appLimited features which could instead be available via toggling the device buttons. Default is childish annoying noises. Use app to turn them off … delete app. 3 months later the childish noises return … yawn. Usual theme, great potential hardware but rubbish interface..Version: 6.0.21
✓ Won’t connect to JBL XtremeI can play music on my speaker but the app won’t connect to it. It actually shuts my speaker off and says it can’t connect.Version: 5.8.7
✓ Apps brokenThe app, no matter how many times I delete it and redownload, always gets sick on the screen telling me to turn on my Bluetooth even though it’s already on and connected to the speaker..Version: 4.6.307
✓ Hard to connect stereoEvery time I go to connect the same 2 speakers I seem to go through a different process. Sometimes I have to turn a speaker off and back on again to get the 2nd connection. Not an app that makes life easier!.Version: 6.1.8
✓ Useless appI can’t use this app as it always keep saying that turn on your bluetooth and connect it with phone while bluetooth is already on and speaker is already connected to phone and am able to listen music on speaker . 0 rating for this .. does not work.Version: 3.2
✓ Improve this app my speakers crackleSo i had bought 1 jbl charge 5 i loved how it sounded it wouldn’t crackle or anything it sounded how it was supposed to so I bought another jbl charge 5 i connected them i could only go a few minutes without one of them stop working or they both were trying to cut out from each other and made a Static noise and it kept happening even when i turned them off then back on i even deleted the app then redownload it again and it still kept happening after 30 minutes messing with it I finally got somewhat a solid connection then it happened Again so this needs to be fixed there great speaker’s but if yall fixed this app there are no complaints and it would be a 100% a good review.Version: 5.4.23
✓ UselessYou can only work with the party mode or stereo. No sounds settings at all. If you have only one speaker this app is definitely useless.Version: 5.2.2
✓ Keeps kicking me out.Unfortunately every time it connects to my device it kicks me out of the app. Deleted and downloaded again multiple times and still no joy..Version: 5.10.9
✓ JBL! Fix your App!This app isn’t what it used to be. I have a Boombox 2, and the app can’t set up so I can do updates and check the power. What is wrong with it it?.Version: 5.1.5
✓ Party Mode????Getting these things to work with each other in stereo or party mode is ridiculously difficult. Much of the time I can’t even get it to work. Some of the time I can get it to work by either just using the buttons on the speakers or by using the app or trying to force it in my Bluetooth connection on my phone. The real problem for me is a completely unreliable as far as that goes. Otherwise I like the sound and I really wish it was easy and reliable to get them to work with each other. I now own four of these and I am disappointed I bought them..Version: 5.10.9
✓ HorrendousThis app is currently driving me to the point that I’m considering returning my JBL products. I have two Charge 5’s and a Boombox 3, all of which require me to delete and repair with my phone every time I turn them on before the JBL app can successfully pair to them. Otherwise it just endlessly stays on the connecting screen. This is majorly inconvenient and a huge annoyance which has left a bad taste in my mouth when it comes to JBL. Burn the app to the ground and start again is what I’d suggest, you’re letting down some really good hardware..Version: 5.10.9
✓ Turn offThey should make it so in the app you can turn off the speaker.Version: 5.8.10
✓ Used it and now my speaker is blownDownloaded this and now my speaker has been so crunchy and the bass is so gone. my vocals are also not as good. everything is just blown on it.Version: 5.8.7
✓ App doesn’t workJust brought a flip 6, tried to find speaker through app, unable to find. Deleted app tried again, nothing. Deleted Bluetooth and tried again, Nothing. Waste of time. App doesn’t work and is a waste of time. Very disappointing….Version: 6.1.8
✓ Stuck on searching for productCan’t connect JBL Portable app to my Flip6. Have newest iOS on iPad mini6, reinstalled the app, still can’t find the product. Yes it does connect via Bluetooth as I often play music on Flip6 from my iPad..Version: 5.10.9
✓ Bad up dateSince the last firmware update for charge3 I cannot connect to my phone unless the speaker is plugged in to power. My battery is full and only once it’s connected then I can unplug and take it with me.Version: 5.8.7
✓ Could do with an improvementIt takes too long to connect to a device. It would be nice to have more than just Bass, Mid and Treble..Version: 5.7.8
✓ UnusableMy phone is connected via Bluetooth to my speaker (can play music) but the app keeps saying I must turn on Bluetooth & connect before I can use it. It won’t let me go any further making this app completely unusable..Version: 3.2
✓ Pointless appJust Copy the UE app features. It works and has features other than just the battery level of the speaker..Version: 5.4.13
✓ JBL Go 3 incompatible?I just got my Go 3 yesterday and was hoping for an app to change some things about it like the app can do for plenty other speakers from JBL. Seems like they left this real portable thing off..Version: 5.10.9
✓ Would NOT recommendI purchased two JBL speakers thinking the party boost connection feature meant I could have one speaker in a room and the other out in the common room however you can only use this feature through this app which is only available to iPhones and iPods! This means if I want to use my phone to call or watch something or a text comes through the music stops. This app would be great if it was compatible with desk top computers or iPads! considering the speakers are expensive and promotes the feature connecting multiple speakers, I would have thought the app would be compatible with more devices. It’s useless and disappointing.Version: 5.4.23
✓ Stereo setting drops outI notice that the stereo setting drops off after a few minutes. It helps to leave the app open with my phone unlocked, but it still reverts to mono/party mode eventually. When I reopen the app, it takes a few seconds to a few minutes to find the speakers again, even though it’s still playing. Terrible experience- why have stereo mode if it only works for a few minutes at a time? And why does the connection have such a short memory?.Version: 5.6.7
✓ OkNeeds quite a bit of polishing.Version: 5.8.7
✓ XtremeMy old JBL xtreme 1 doesn’t connect with this app anymore since the updates from 2018 onwards. Used to be able to link up me and my friend’s speakers but unfortunately we can’t do this anymore. Very poor app now..Version: 5.7.8
✓ At least you have somethingThe JBL app is… well it’s available for the JBL speakers. I was going to give it 2 stars, but they recently added the option the adjust the EQ on the speaker. I suppose I’m a little sour because I used to use the Ultimate ears app with the MegaBoom speaker. With that app you could turn on and off the speaker (which was super handy if you were laying in bed and wanted to crank some music in the moment, you didn’t have to get up and find the speaker, or if you didn’t know where the speaker was 😆) it never lost Bluetooth connection, never had to find it in my phone Bluetooth settings. If other Ultimate Ears speakers were on, you’d simply “drag” the speakers into your profile and they’d instantly start playing what you were playing… good for party’s. I understand you can do this with the JBL speakers as well (I own 3) With that though, the JBL speakers are WAY better (in my opinion) than the Ultimate Ears speakers, but the JBL app isn’t very good… it often doesn’t find the speaker that I’m currently playing from, and same for other speakers that are awaiting to be linked together… I almost never use the JBL app, I just run my speakers manually (which works really well) If anyone from JBL reads this… AWESOME speakers, but the app needs work when compared to others..Version: 5.4.23
✓ Firmware updates brokenBought 2 boomboxes and the app showed a firmware update available. Updated one speaker and now the notification has disappeared so I can’t update the other one. Annoying, because it’s having connection issues (dropouts) which this firmware is supposed to fix, but I can’t apply it. Perhaps a “check for updates” button like the entire rest of the world uses might be an idea? The speakers are awesome though, but the app is awful..Version: 4.6.307
✓ JBL Portable AppThe Portable app is a joke. You cant adjust the equalizer when there is more than one speaker connected. In stereo mode you can’t adjust the balance or play one speaker at a time to determine left or right. Or again using the equalizer is unavailable. You can’t check battery life on both speakers. It just shows the life on the main speaker. No way to read the slave speaker battery life except on the speaker itself. This app is pretty much useless. I have two Charge 5 speakers that I use. Speakers sound great but the app is something to be desired. 👎.Version: 5.6.7
✓ Speaker wont connect to the appJust recently purchased a jbl xtreme and tried connecting it to the app today but it wont seem to connect. It finds the speaker and says “getting it ready” but then just says it can’t connect..Version: 5.4.23
✓ Not compatible with Charge 5The app will not connect to my JBL Charge 5. The app finds the speaker but will not connect to change settings and EQ. Please release an update compatible with the Charge 5..Version: 5.6.6
✓ They should stick to analog speakersCharge 4 speakers are acoustically good. The JBL Connect+ app is absolute rubbish. If you were hoping for a nice stereo experience with two identical charge 4 speakers, so sorry. Who ever developed the iphone app for JBL ought to be shamed. The app will take minutes, minutes! to reflect any changes you make. Pairing in stereo is an effort so frustrating you just give up and listen to your music in flat monophonic. Terrible interpretation and execution of the Bluetooth standard. Drop outs, mad static, and if you do get them to pair in stereo, on the next song they revert to mono AGAIN. Try better JBL..Version: 5.8.7
✓ Performance issue once updatedThe moment I updated the software (jbl charge 3) battery indicator went from 5bars to 1 last bar. Since that moment I’m having problem with speaker’s battery. … now I’m enjoying my speaker with new software and performance issues. Thanks jbl 😓.Version: 5.10.9
✓ Very Nice AppWhen it connects! I have a wide range of products and they don’t connect…..Version: 5.8.10
✓ 2nd speakerSometimes I have to restart the app to register a second speaker to link up..Version: 5.8.7
✓ The app will not let me connectUseless actually have waited so long for it to connect to my new charge 5 and still hasn’t connected i hope this is resolved.Version: 5.6.7
✓ Garbage. Get Ultimate EarsThis app is atrocious. It drops out constantly and the support for Stereo is practically non existent. Here’s how it works for the Charge 4. 1 turn on both speakers. 2 pair them with connect+ 3 wait literally 30 seconds for app to detect second speaker 4 switch to stereo Done? Not quite. To maintain it you must keep the JBL app open. And I mean OPEN. You can’t minimise it or stereo drops after 5 mins. You can’t pause music or stereo drops. You cannot close the app or stereo drops. I got two UE mega boom 3’s and they literally remember they’re in stereo. It’s perfect. The UE app is reliable and works. AVOID JBL or you’re throwing money away..Version: 5.1.6
✓ Do not recommendI have been trying for literal weeks trying to get this to work i have a JBL flip 2 and i cannot connect it apparently i don’t have a new enough model for the app,JBL if your reading this please make the so it can support all models.Version: 5.10.9
🙂 JBL Portable Positive Reviews
JBL Portable works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact JBL Portable.
⛔ JBL Portable Problems
