- 63.6LEGITIMACY SCORE
- 68.1SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
PureFlix App Complaints & User Negative Comments 2024
PureFlix app received 72 complaints, negative comments and reviews by users. Have you ever had a bad experience using PureFlix? Can you share your negative thoughts about pureflix?
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PureFlix for Negative User Reviews
✓ SorryIn UK is not available.........why?????????.Version: 5.0.12
✓ Not availableNot available in australia.Version: 5.1.2
✓ Did not meet my expectations; Needs more improvementsI downloaded the app hoping to catch Christian films that were in theaters which they didn’t have. The app should organize the movies in chronological order, new releases or recently added. And possibly have the option to see a trailer for the movie. Also, the option to continue watching because I don’t finish a movie then go back on the app and it’ll be hard to find the movie and I’ll have to fast forward to where I left off. At times I smartcast from my phone to my tv and the voice will be delayed. And when I watched the “New World Order” throughout the whole 2hr movie the scenes kept replaying then it would pause and skip. I had the app for several months my kids and I lost interest and wasn’t using it so I cancelled my membership they couldn’t say it any less in bold letters repeatedly there’s NO REFUND. Which it’s really unfair considering my current hardships and every penny counts to me..Version: 5.0.4
✓ Still unimpressivePureflix has done a lot to fix it’s user friendliness, but it still has a long way to go. There is so much campy content to sift through on here, every other show or movie is low quality and unwatchable. I don’t imagine the content coordinators themselves would watch half the content on the platform. There categories are also strange and the set up does not prioritize better content over lower budget content, making finding something decent to watch always a task. The shows that are any good haven’t updated there seasons so you can only watch about 5 episodes. They don’t have all of Heartland which seems to be a major watched show. Also, about half the content right now won’t play on our hdmi cable, we can’t be the only people with screen casting issues, I’m sure this is a major bug. After we go through the effort to sift through the movies and shows and find something decent we are disappointed almost every time now to find that it won’t cast onto our tv. Pureflix still has a long way to go if it wants to attract customers and retain them. It is simply not a good competitor for these other streaming apps yet..Version: 7.6.9
✓ Missing basic streaming functionsThe content is ok, being the only place to watch certain things, but it is missing just the pure basics of a streaming service. There is no download option, no casting option to chromecast or fire tv, going to your saved list takes time, and there is no pick up where you left off tab. The price is ok, but I’m not sure how the company can now about these issues for years and not do anything about it. I really hope at least some of these issues will be fixed soon. In the mean time, the content is nice to watch on a phone or iPad..Version: 5.1.15
✓ New merger not goodSince PureFlix merged with great American, the selection is very poor and the app now glitches.Version: 7.6.9
✓ Love the idea but so hard to find and to sign upFirst it was super hard to find the app on my tv, Tablet and iPhone. Even looking at the websites instructions on how to didn’t help unfortunately. I managed through the app finally but was only able to punch in numbers instead of the letter and number combo for my postal code. I managed going around somehow with copy paste. I don’t want to spread bad words but rather make the app owner aware so they can fix it and more people can use the app as I love the idea of this app..Version: 7.7.7
✓ Account settings? What account settings?If you like to manage your own account, change credit card info, change or cancel your subscription, this is not the app for you. Once you’ve signed up I guess you’re a lifetime member. Auto renew doesn’t stop even after your credit card expires..Version: 7.6.9
✓ Content good, service bad!After having technical difficulties with the app on our Roku, I reached out for some troubleshooting. After weeks of no response I decided to cancel our subscription. I then get emailed about billing so I reply that I had canceled using Roku and again gave them feedback on the technical issues of why we canceled. Then they reply with how to cancel. I replied to that that due to lack of customer service I’d like them to remove me from all future emails. They relied with how to be removed from their email list. That tells me no one in their customer service cares to address the problems that were clearly stated in previous emails. I can’t use your services if you don’t fix the issues on your end. And because of the lack of customer service I will not be coming back to PureFlix. I really hope you all can get your acts together because I felt it was a worthy service that many would enjoy..Version: 6.0.23
✓ Good clean options, but please improve...I appreciate the selection of movies on Pureflix. However, sometimes the app decides not to work: sometimes I’ll hit “play” and I get nothing, no response. Close the app, reopen it, try again and still nothing. I check my connectivity and try other streaming apps (like Netflix) and they work just fine. This is very frustrating and happens often enough for me to write about it. Also, it would be great to have a “play all” option when watching a series, instead of having to always manually select and play the next episode after the current episode ends. Please consider adding a continuous play option. Thank you for this app and this service. Although I’ve experienced some tech issues that I believe should be improved, I’m grateful for this app and would recommend it to those who want a decent selection of faith-based features..Version: 5.0.9
✓ Be careful with the FREE TRIAL offerBe very careful with their FREE-TRIAL! They have a no refund policy so do not make the same mistake I made. I only watched one movie during the trial so I cancelled my membership. I never received monthly receipts to show that they were in fact billing me and my cancellation did not go through. I even received emails saying “we miss you” and I had no clue I was being billed for the last 13 months until my husband asked me what Pureflix was. I don’t even have the app on any devices. The best customer service could do for me was refund one month. I asked if I could have 6 months free since I had paid for 13 months and never used it. They said they have a no refund policy. So make sure when you cancel that you confirm you have received a cancellation email..Version: 5.0.9
✓ LanguageI loved the idea of this app it’s good to know that all the movies and shows are good and pure and one won’t have to worry about if the content you or your kids is watching isn’t good for them but the only thing is before I even download the app I looked up if there are movies in Spanish and if I can change it into Spanish or if there are many languages I can chose from just like Netflix and it told me that there are movies in Spanish. But turns out there there isn’t and now I was very unhappy because I was very excited to use it but the movies are all in English it needs to be more diverse in languages hopefully in the future that can be changed but for no I give it 1 star sorry but we should know more about the app and the benefits..Version: 7.4.0
✓ Shame it don’t work in UkSeems such a great app. But if your in the UK it won’t work. 😢.Version: 5.1.15
✓ Kicked out to muchHaving to delete a reload multiple times on this new app Then if it loads I go to the choice and hit play and kicks me out again. after trying more reloads I have to delete and reinstall Old one work perfectly Frustrating !.Version: 7.6.9
✓ Charged me $100 in July I did not authorize and gave me no other optionsThis is year 2 and I paid $60-70 up front for the year last year to save some money. July 2022, I was charged for the year upfront and was not warned or asked and the amount increased to $100. I was not super happy with the content and had assumed I would just not renew and went in to see how to cancel. We watch Veggie Tales and Leap Frog, but there wasn’t enough content to justify the price. I was going in to cancel and realized they had charged my card $100 for an annual subscription. So, if I wanted to cancel in August, they would not pro-rate and give me back my money. Seems unethical and not really happy with how they didn’t send me a notice before charging my card, increased the price without notifying me and won’t give me a refund for the next 11 months..Version: 6.4.0
✓ DO NOT SUBSCRIBESo I subscribed to Pureflix and purchased an annual subscription August 2022 (my mistake) only to realize that the context and turnover is lacking… I understand not necessarily a popular genre… anyway in March 2023 I cancelled my renewal (I did not want to get billed again) and received an email from Pureflix that they were sorry to see me go but that my subscription was valid until August 26, 2023 and that I would have access until then. Well I decided a little over a month ago to check and see if there was anything new to watch only to not have access… I contacted Pureflix I sent them the email from Apple where I paid for the subscription, I sent them the email that they sent me stating that my subscription was valid until August 2023 and they refuse to allow me access statin that I do not have a valid account or email in their system. It is sad the company that should have character and integrity does not..Version: 7.6.1
✓ What about the UK and others?Hey this is sad that you do not cover the UK!!.Version: 5.1.1
✓ Needs ModernizationIf this app was one of the first streaming apps, and the current year was the early 2000’s, I would have no problem. BUT...it is 2020, and this app (at least the iPad version) simply cannot compete. Here are a few things that literally every other stream app have, that PureFlix needs. - The ability to make profiles for each family member. My kids do not want to open the app and scroll all the way down to find kid content. It should be readily available for them with the click of their profile pic. - This one seems really obvious, but a CONTINUE WATCHING feature at the top of the page. I have been watching Christmas movies lately, and I can’t keep track of what their titles are! I have to search through the entire Christmas section to find which one I was watching. There isn’t any indication (that I can see) of a “continue watching” section. - Subtitles on your movies. There are no options to display subtitles on any movies that I have watched. This alienates a good chunk of hearing impaired or deaf people. That being said, I love PureFlix and what it stands for, I just think the developers could do much much better. It would make watching PureFlix something to look forward to..Version: 5.1.1
✓ App stuckI usually enjoy this app but it is currently stuck on the language preference page. This is not helpful as I can’t get it to let me see any shows. Please fix this problem..Version: 5.0.12
✓ Needs workI often have issues with different series, where it will show me the first and second, but then when u click on the fourth episode. Nothing happens. Restarting the app doesn’t help either. I wish there was a “to watch” list that you can build for yourself, and a recently watched list would be helpful too, especially if you haven’t finished watching a movie. Having to look for it is very frustrating especially when the app bugs out on you. My other pet peeve, is the fact that u can’t just play all the series on auto play(especially on kids shows that last about 10 mins). U have to click each series individually, so hopefully u remember where u left off, because the app doesn’t save that info. Very happy about the content, but app is rather frustrating to use..Version: 5.1.1
✓ Worst app everAlthough I live the wholesome content of this app, it is the worst user interface on Apple TV. The function to fwd or reverse is horrible., to start an episode from beginning is near impossible. I regret purchasing a year subscription..Version: 5.0.10
✓ Thief’sI canceled my subscription in December of 2022 even have screenshots of it being cancelled but they had a glitch in their system where it was still charging me but I had no access to anything bring it to their attention they refused to take care of the issue but keep charging me for something I had no access now they refuse to refund the money they stole from me after fighting to get it to where they aren’t charging me anymore took 7 months and that’s 7 months of me having to pay for service that I couldn’t get access to so that’s almost $60 that they stole from me. Response to their message I’ve already tried calling your customer support they where of no help and seemed like they didn’t know anything about the system I’m already done with this app and would never consider using it again I work hard for my money and to have it stolen like that is unacceptable. But thanks for the response it’s only 6 months after I left the review.Version: 7.7.7
✓ Update not great!Before it was Great American Pureflix, it was just Pureflix. We enjoyed it. The app was easy enough to use. The kids shows weren't all super engaging for my kids, but there were a few gems. Since the app updated on our tv, the screen is somehow permanently "zoomed" when trying to watch the shows, I can no longer "search" anything, only browse and unable to quickly find what I'm looking for, and it is INCREDIBLY slow. The shows and movies weren't all super wonderful, but there were some good ones in between. Now I don't even want to be on the app. I'll probably be deleting and cancelling at this point because our favorite shows are too hard to find without browsing through every other show to get to them, only half the screen is working (yes, I tried other apps on my tv and they were all normal, so it is only Pureflix), and it takes a long time between pushing a navigational button on the remote and the selector on the tv actually moving. Very disappointing!.Version: 7.7.7
✓ Great app but needs to improveFirst off I love this app. It’s a family friendly Christian alternative to Netflix. It just needs some minor improvements. First, it would be great if the app remembered where you left off in a show/movie if you had to stop for whatever reason. Second: add a skip back/forward 30 seconds option while viewing. Third: it would be nice if the app didn’t automatically log me out whenever I close it or if I haven’t opened it in a day. I have tons of passwords and have trouble remembering them all, let alone putting the right one in each time I want to use the app. Finally, add more content. You have an amazing selection but there are tons more family friendly christian movies out there! Add them! Especially 2002 Joshua..Version: 7.1.0
✓ Perseverance is keyI’m thankful for the Pure Flix option, and looking forward to them getting better and better content available. There are some frustrations though. If someone from PF could just check out Netflix or even YouTube long enough to see the important touches available there, like - being able to jump back or forward by 10 or 15 seconds. It’s amazing how much time you can spend unnecessarily scrubbing and re-watching without that simple feature! Please Pure Flix, if you do nothing else, do that :) Wait, also if you do nothing else, captioning would be really important. Another needed feature, is having the shows/movies you haven’t completed available on the home page. I like that there’s a history you can go and find, but it’s silly to have to go there to find the series you started or finish a movie that got interrupted (or else go searching through all the content again for it.. and if you forget the name, ughhh) A bonus would be the option of adding to a list of things I’d like to watch another time. Thank you for what you’re doing, Pure Flix, and please keep up the good work and adding quality content!.Version: 5.0.5
✓ I’d love it if it worked...I love the app when it loads. But unfortunately most of the time it doesn’t. I have the app on multiple iPhones and almost every time I try to open it it just sits there on the front screen and never does a thing. It happens on all of them. When we can watch we love it and it works great with our HDMI to iPhone cable so we can watch it on the TV. However, after months of frustration and no where to contact someone for help I will be cancelling. Although I can’t even cancel it until I get the app to open! Ugh!! I have unloaded the app and loaded it over and over. Sometimes it will work for a couple days and then the same thing starts to happen. If they ever fix this I’d sign back up but until then I’ll be cancelling as soon as I get in the app again.....Version: 5.0.9
✓ New AppAbsolutely love GAPF!! I will continue to support this service with my subscription regardless-too little Christian content in this world to not do so. I am in year 3 now with Pureflix and the app for me at best has been glitchy on Samsung tv. I struggle through for kids programming mostly. The newest app has made it nearly unusable-it takes multiple times to load-often upwards of 20 minutes struggle with my Samsung tv (have read about Samsung compatibility issues with this app). I have uninstalled and reinstalled multiple times, cleared cache and cookies from app, etc. and even with all that I can only get it working maybe -MAYBE 1/4 times… to say it’s extremely frustrating is an understatement but really hoping it improves soon as we truly desire the service and enjoy when it is working!! It does seem to work MUCH BETTER on my i-phone however (thank goodness)! Hoping different tv brand is not required to fix issue but would consider if I had to-love Pureflix itself that much! Thank you for all you guys do to provide this content to us! God bless!.Version: 7.6.9
✓ Sign inI just got the app but no option to Sign up? Just takes you directly to log in?.Version: 5.1.15
✓ PureflixCould not log in no place to register.Version: 5.1.2
✓ Help, please! Missing Images.The app streams fine but there are no images on the content listings, just a bunch of blue PureFlix logo boxes saying, “Image Coming Soon.” I have to tap a random box and go into it to see what show it is, even then it’s only a title with no image. This makes it very difficult to use the app. I have to know what show I’m looking for and use the search feature to find it. I’m sure this isn’t normal - please help me fix this issue. This is the response I received from PureFlix in response to my review: "Hello, thank you for reaching out. We did have a blip like that recently and it should now be fixed. If you are still having trouble, let us know. We appreciate the feedback. You rock! :) " My response: This was more than a ‘blip’ it’s been a problem for months, as long as I’ve had the app, and no - it’s not corrected. Still can’t see what’s available in the lineup..Version: 5.1.2
✓ Disappointed, very little content in Spanish.I change to this app from Netflix because as Christians not all content is good and I don't even like to look at the covers of horror or kill movies that appear when I look for something, and I downloaded this app, thinking in watching content with better values and good teachings, because I thought they would have a wide variety of content with audio in Spanish, but no, not even with Spanish subtitles. I like to watch movies in English even If I don’t understand 100% but sometimes is better to watch them in our own languages, They should add audio in Spanish to their contents, they would reach a larger audience..Version: 7.1.0
✓ Not workingWhy have it on the Australian App Store if it won’t work with in Australia?.Version: 5.1.1
✓ DisappointedI signed up for Pureflix since it was all over social media. The first week I watched 2 movies and after 7 days the streaming was very bad. It keeps saying to restart so I decided to cancel it after 14 days and only for Pureflix to go into my bank account and take $111.47. I am very much disappointed.Version: 7.4.0
✓ Sign inI don’t have the sign in option on my phone just “sign up “ and if I press that it tells me that my Apple ID is already assigned to Pureflix! I’ll rewrite the review if it gets fixed.Version: 6.4.0
✓ DisappointedWhen we joined Pureflix I enjoyed what was offered. However Canada does not get the same content as U.S. What is disappointing as a Christian company we cancelled this subscription a year ago and they still continue to charge our credit card for another years subscription. Not a company of integrity so beware. We have tried to call and email and they don’t answer phones or respond to emails..Version: 6.0.23
✓ Good content, poor appSome of the films are lovely. But the app (on TV or phone) is poorly designed: Can't activated CC, can't go backwards or forward in a movie or it'll start from the beginning, can't find "recently watched" list - if you forget the name of the film you started watching, it's gone.. Also for Canadian viewers are charged with USD on their accounts. How can this be? :-( ** Please don't reply with a suggestion to call you - no one has that kind of extra free time.Version: 7.4.0
✓ Can’t play videosWhen I try to play anything it says, “Right now there isn’t content to show.” I paid a full year membership for this, but I can’t watch anything on my iPhone and haven’t been able to for almost a year..Version: 5.1.1
✓ Not goodI have the same problem as many others seem to, I paid for this along time ago and it keeps saying my password and email are wrong. They are not wrong and I would like my money back.Version: 5.1.15
✓ FeaturesCan y’all add the feature to replay/start from beginning? My child loves to rewatch shows and it gets really annoying to have to individually rewind each episode just so she can rewatch the series. Like, it won’t even go to the next episode because it assumes you’re finished with the series. It’s just really frustrating. Also, can you add it to where it goes to the next episode in 5 seconds? Or at least the option to change it to that? Also, profiles. Would love to have a kids profile option. Although it’s a cleaner app, there’s still too much stuff on there that is too mature for small children and I don’t want them to accidentally stumble upon something that has violence. Thank you for the consideration..Version: 6.0.23
✓ Narrow viewThere is good programming, but they take a very narrow view of creation. I’m not fully convinced myself, but to have only young earth views, totally excludes many believers & unbelievers alike..Version: 5.0.9
✓ Decent app, full screen would be really nice!The movies are clean but pretty repetitive. It’s always about happy endings due to miraculous change of heart and a romanticized version of Christian life. One big criticism of the app is that it won’t fill the screen. It keeps the image quite small and makes it somewhat hard to watch. Would be really nice to have that fixed. Thanks!.Version: 7.4.0
✓ Bad language? Where are the Parental controls?!I love this app and the fact that my kids can watch most of the movies/shows on here. However, I wish the all titles would show the rating of each one. Also, I would love to have a way to set up parental controls so that my children can only watch things that do not have cursing and so on. I am glad that there is a way to at least mute the bad language but to be able to prevent them from watching anything rated above G would be even better. Some way to set up a PIN number or something to where they could only watch G rated and lower unless I put the PIN number in for them would be awesome! I would definitely give 5 stars if that was available!.Version: 5.0.8
✓ Teased content not available, no PiP, and App navigation issuesThe service seems sound, and I was excited to be able to filter by attributes such as “witty” and discover a collection of movies that are witty, but the first one I tried playing said it was not available to my geographic location. When I did find something that would play, I could not minimize to PiP like all my other streaming apps. It just stopped playing altogether. And finally, after searching for a show, I could not navigate back to the main page and has to force-quit the app to relaunch it to get my navigation back. I’m sure the service is great, but this all definitely is not up to par..Version: 7.1.0
✓ TV app...ugh...☹️This is a really, really bad app. I’ve been thinking about canceling my subscription for some time now. Reading the developers responses to the issues doesn’t inspire high hopes for fixes. They just wanna know how the customer service interaction was. Huh? I wanna be able to use the app. A good start would be to have images along with words identifying the movie or show. I pay the annual upfront. Well, not anymore. I’ll be canceling my subscription when it comes up for renewal. See, you miss the point of my critical review. It’s not about my fav movie genre or the content. It’s about app usability! There are no images or titles for the material contained in the app. It was NEVER ABOUT CONTENT! I’ve had this app since its inception and it has ALWAYS had problem. I am onboard for clean entertainment programming. I try to support Christian businesses. I also enjoy the Christian movies, docs, shows etc. Again, content IS NOT THE PROBLEM! It’s a bad app that needs to be overhauled. At renewal, in lieu of a miracle happening to correct the problems...I’m out..Version: 5.1.2
✓ Plz read reviewsI was definitely gonna pay and watch this app I'm just glad I read all of the reviews. I have read a bunch about the pause and play button, can’t watch a movie where you leave off if you turn of off, the favorite button doesn’t work, only titles No pics or previews to the movies and shows a lot of people cancel subscription and still get money taken and get the run around. Everyone getting the same generic response. I’ve read reviews all the way to 3 years ago. It looks like all these issues never really get dealt with. The best of luck to you all but I will not be purchasing and thank goodness cuz I don’t want to be the one getting the runaround with same generic apologies and responses and no real problem solving. Reviews should be taken seriously if so many people are buying the app monthly or yearly. It’s sad to take people money and not really do anything about the situation. I’m glad I read the reviews. Hoping these people get fixed so my family and I can enjoy wholesome movies.Version: 7.6.1
✓ Could use improvementsFirst off I’d like to say that the app has a great selection of movies. Not just faith based, but clean enough for the whole family to watch. Found a few so far that even my husband has enjoyed. I love that there’s a separate kids section, my kids love getting to choose what they watch. And I feel confident that they’re not going to be exposed to foul language and indecency. Great selection there as well! However, the heart button doesn’t work so I’m unable to actually like or save any favorites and have to try to remember what movie I would like to watch next. It would also be nice to have a “continue watching” section that saves the place of the movie/show you were watching so you don’t have to go browsing thru the app to try and find that movie again. Would have to say, those are the biggest downsides of this app. Other then that, they’re doing a good job of getting movies that are enjoyable to watch, for grownups and kids..Version: 7.6.9
✓ Unusable with a VPNAre you serious??!! This app cannot be used while location privacy is being protected with a top well known VPN using any major US city location. What??!!😡 Why??!! This app had previously loaded and worked with our VPN and now it’s no longer usable. We’ve tried logging out and in again, deleting app and reinstalling it again and even tried resetting our device but nothing fixed this issue. Of course not, because they are not allowing people the liberty of privacy anymore.😤 Great American Family PureFlix, who do you think you are to obtain people’s private location?? Congratulations on messing up a once good thing.🙄 NO APP IS WORTH LOSING PRIVACY OVER!!🤨 Especially for some possible entertainment which is actually quite unimportant in the scheme of life priorities .🙄 This app does NOT NEED TO KNOW a person’s precise location other than the country at most!!! We’re not going to disable and re-enable our VPN every time just to watch a movie!!🤨 No! It is most definitely not worth it and we can’t believe that this company is requiring such privacy invasive allowance in order to even load the this app. We’ll be closing accounts and deleting these apps on all of our devices- such a shame.😒.Version: 7.7.7
✓ Not workingIt seems to be down. Nothing opens now.Version: 5.1.2
✓ Periodically app cannot stream contentI have been speaking to customer service. My issue was the app more than once a day will not play any titles for a period of time. When you click it says cannot play stream. After speaking to customer service they gave me a 5 step solution which includes clearing cache and history, deleting and re installing the app, turning device on and off. The process is long, inconvenient, time consuming just to play one movie. I appreciate there solution however due to the lack of convenience and software issues I chose to cancel my subscription I advised my agent to cancel and advise me when the app issue is resolved. They also never refunded me but offered credit which is no use to me since I’m cancelling..Version: 7.7.7
✓ Not really something I would wantI signed up for free trial but was charged immediately for full year. No way to locate the account to cancel as apple is not showing it. I can’t download shows or save them in any way. Good content but not user friendly enough for me. Hopefully I don’t get charged another year since I can’t seem to figure out how to stop that.Version: 7.4.0
✓ Pre down-loadSo far I am loving the app but I am a little bit disappointed that there is not an option to pre download for offline watching. Also, it would be awesome if it had a “my list” option! Thank you for providing this wholesome place for our families!.Version: 5.0.12
✓ SubscriptionI have just paid for a 1 year subscription and I cannot watch anything! It says that my email and or my password are incorrect!.Version: 5.1.15
✓ I was a huge fan. But because of an upgrade I have to buy a new tv?Nothing was wrong with the service everything was fine and then. A notice that the app no longer works. Then do some research and find that their new app online supports TVs 2020 and newer. I get it TVs are cheap but why make an app that you want people to subscribe to that you have to buy a new tv to use? Sorry this is a very bad approach to app development, customer service and overall subscription improvement. So I thought maybe use airplay or screen casting. So in an effort to use new technology, they don’t allow standard screen sharing technologies either. Very sad and disappointed in the direction you took your service. Someone in your development department should have thought this through a little better..Version: 7.7.7
✓ Loved this app for years but they’ve recently removed favorites and changedLeft Behind series and God’s Not Dead series among others have recently been removed. Disappointed. There seems to be a heavy emphasis on romance stories without much depth. Sad to see. I’m hoping this changes back to more substantive Christian films. Sadly this app isn’t what it used to be. They’ve put some of the faith films back in the site but you have to work at finding them. The featured films right now are still Christmas romance stories with little if any mention of Christ. The Kendrick Brother films are gone. Many of the other classics are gone. I wish they would go back to the original mission this app used to have that ministered to me so much..Version: 7.6.9
✓ Leaves much to be desiredIn the app I can’t select an episode to watch from the seasons menu. It only works some of the time. Watching on different platforms (tv, app, or browser) doesn’t integrate so I keep getting put at the wrong episode because I watched some on the tv then went to the app or vice versa. Shows continuously run even if the tv is off so I missed a bunch and can’t get back to the one I left off with. There are a couple other things but I do want to say I appreciate this service. I went from Netflix to this due to content issues with Netflix and I know a lot of other people will to. I hope you work on the user friendliness of the app both on the phone and the firestick..Version: 5.1.1
✓ Love the idea, but the application needs work. LOVE the variety of movies and tv shows!Love the variety! Can’t find a similar product for a better price! However, the site is getting more aggravating to watch. It seems very “jumpy” when I’m trying to find something to watch; then, once I find it, it often doesn’t have a visible “play” button/arrow until I click on the picture a few times and change orientation. That’s happened to me for awhile now; but the newest irritation is the movie pauses the picture in spots or drags. It seems to pick right back up again without pushing any buttons, but it’s aggravating to watch a movie and have it temporarily freeze even if it’s only a few seconds. Granted, I just had this happen to me for the first time (with a movie I’ve watched repeatedly), so I know there wasn’t anything wrong with the movie all the other times I saw it, but idk if this is happening now to only this movie or if it’s all across all movies/shows. I stream several other platforms and never have trouble. I don’t plan to call your support line because several people have reported similar problems, so I’m sure you need to adjust your platform. I’m looking forward to seeing this repair soon! I truly love & support what you’re doing, but I can’t find a benefit in continuing to pay for issues that seem to be affecting others and have been affecting viewers for several months at least. God Bless you & your efforts! I look forward to seeing the issues repaired!.Version: 5.0.12
✓ They take your money, and runI have tried contacting support. I have been in communication with the prefix support, and they say there is nothing they can do! I paid for one year of service and have not been able to use it. Pureflix keeps telling me my email address doesn't exist, even after I sent them a copy of their email saying my account was active. After over 30 emails and wasted time on the phone, nothing! All I get is your email doesn't exist, and you have to contact apple. I used to have this service when they very first came out and decided to start a new year after several years of not using the service. If they can not figure out a way to see subscriptions billed through Apple and can not activate an email address based on an email they sent telling me the service was active, then they need no longer accept payment through Apple. It boils down to I paid $70, and I am out of that money because it only cancels effect the renewal date. I am so disappointed with this company and will not be using this streaming service again! Because if this is the customer service I get after weeks of emails, it is not worth it! They are a fraud; they take your money and say our hands are tied!!.Version: 6.4.0
✓ Horrible! Basic controls don’t workHow do you charge people for a service that doesn’t provide the controls needed to watch a movie? Fast Forward doesn’t work. Can’t skip chapters or scrub forward/backward to resume a movie midway through. So frustrating. Not even worth the FREE trial..Version: 5.1.1
✓ LocationI just wanted to ask does this work in the uk (London) cause this is my second time downloading this app but it always says it’s not in my location.Version: 5.0.12
✓ I wanted to like themI love the idea of having wholesome programs to watch but because of the selection and the quality we decided not to keep the service. I canceled my subscription in July and I was billed in August. I contacted pureflix by email in September bc I cannot get anybody to answer the phone and asked them to stop charging my card bc I have been charged in August and September. It is now November and I noticed another charge from them. Contacted them and asked for the refund back from August. They said they were only going to refund November bc I didn’t contact them sooner. Well. I forwarded the email string I sent in September and I haven’t gotten a response. I did see they refunded the November payment but not August September and October. Thought this was supposed to be a Christian based company but it just feels fraudulent to me. I get this email from the developer to contact their customer care service. I have done that. They act like it’s my fault that they charge me for something I canceled. I provided cancellation confirmation. I showed them the email I sent when I first learned of the problem. I will never ever purchase anything from pure flix. I have tried to call them several times and I am unable to reach them by phone. This is a joke..Version: 5.0.9
✓ New Update SucksSo hard to work on tv now. “Great American Pure Flix” ruined Pureflix….Version: 7.6.9
✓ Please allow us to watch from Scotland (UK)We would really appreciate this! We’re a homeschool family of 7. Thank you x.Version: 5.0.12
✓ Always crashesConstantly crashes films even after problem solving, the movie will no longer play. Restart app, update, restart phone. It’s terrible.Version: 5.1.15
✓ Why can’t I watch this in the U.K.?Why can’t I watch this in the U.K.?.Version: 5.0.12
✓ Hate itIt's not letting me log in.Version: 5.1.2
✓ A good app.I’ve really been enjoying the content. The app (including Roku) is a little bizarre. There is no “continue watching” section and no “watchlist.” There is a strange favoriting system that you need to dig through menus to get to and it’s not entirely clear what it’s function is: am I saying I liked this please recommend more or is this supposed to be a watchlist? If these parts of the interface were corrected it would be a great improvement. These should be three distinct categories of grouping. With regard to the service, where’s God’s Not Dead 3? Is there a place we can go to learn of new seasons are being produced of favorites like Sons of Thunder? As I can tell the pure Flix produced material is some of the best on the platform but it’s not highlighted or nurtured at all..Version: 5.1.1
✓ App not available on Samsung smart tvI bought a smart TV and thought I could add this app, only to find Pureflix has not added it . I need To stream it through airplay from my phone or purchase a Roku. I am watching “the chosen” and it does not stream well.Keeps freezing and buffering. For the price, it should be better quality.Also, there’s many shows that are very bad acting..Version: 7.4.0
✓ Poor functionality, good contentThis app contains good content, but movies and shows lag and buffer and even more annoyingly the sound becomes unsynched from the video - ALL THE TIME. This is on the same device (iPad) that plays Netflix and other streaming services flawlessly. Very sad. Also, if you happen to have a phone with a smaller screen, the App isn’t even designed to accommodate it! The buttons you need to press for login aren’t even on the screen so you just can’t use the app. Not acceptable in 2022. Poorly executed app. You can’t track which shows you’ve watched so you have to guess the next episode. No section for “recently viewed”. All of the above shows that this platform is not serious about success and will be left behind by other decent alternatives..Version: 6.4.0
✓ OtherI decided to come back to pure flicks so I downloaded the app but when I started to watch a movie, it didn’t work. So I tried 2 other ones & I had the same experience. It said to contact support. There’s not a help option in my profile so I had to go to google & locate the number. I called, even though google said they’re only open Monday through Friday & the recording confirmed this. This is Saturday & I’m only able to actually have me time on the weekends to watch movies so I’m quite surprised that they don’t have extended support for weekends. Don’t people have technical issues over the weekends or do they have to wait until the following Monday for assistance? Now I have the rest of today & tomorrow to think this over. I’m quite disappointed..Version: 4.1.1
✓ Good content app needs workUpdate: i still can’t find the subscription kit purchase through Apple, the app takes me offsite. My first and biggest disappointment is the fact that i cannot pay for this through the app store - if it wasn’t for apple, i doubt very much Pureflix would be around, plus, i don’t trust my CC being held hostage on a poorly designed and young app. “i’ll pay the extra to apple” for security, trust, and for thanking tApple for creating an app store where i can find pureflix. Pureflix, it’s not just about you - be Christian. This channel removes all the biggest brands from the equation, instead of searching for movies we want to watch over 5 brands, every christian movie can be found here including content from the best producers, the only problem is that although you can click on the favorite tab, you probably learned that’s all you did with no trace of your movie listed in favorites. Please set up a subscription on Apple - charge extra if you need to, that’s how business works. While updating the app, please pay special attention to the Favorites feature, this should be fixed first..Version: 7.1.0
✓ Racist and does not reflect ChristianityAlthough some content may be wholesome and follow God. There is racist content, derogatory statements made to people with developmental disabilities, the idea that people who do not follow God should be killed. Be careful what you watch as something are NOT of God..Version: 5.0.12
✓ Took 100$ twice from my credit cardDon’t bother with this app. They took 100$ out of my credit card after signing up for monthly payments..Version: 7.6.9
🙂 PureFlix Positive Reviews
PureFlix works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PureFlix.
⛔ PureFlix Problems
