BetterHelp - Therapy App SupportBetterHelp

BetterHelp - Therapy App Support

4.80172 star

Total 82,065 Ratings

What is BetterHelp - Therapy? Description of BetterHelp - Therapy

BetterHelp is the convenient way to get professional help from a licensed therapist. With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

• Over 20,000 licensed, accredited, and highly experienced therapists
• Match with an available therapist who best fits your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your therapist or use the secure messenger
• Gain access to constructive, educational group webinars

Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist who fits your objectives, preferences and the type of issues you’re dealing with. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

There are over 20,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

After filling out our questionnaire, you will be matched with a licensed therapist based on your needs and preferences. You and your therapist will get your own secure and private “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.

BetterHelp - Therapy App User Reviews

What do you think about BetterHelp - Therapy app? Ask the community a question about BetterHelp - Therapy!

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BetterHelp - Therapy Pros

More helpful than you may realize.This app/website has been a wonderful discovery. I discovered it thanks to the YouTuber Gabbie Hanna, and have been thankful ever since. My life has been one mental/emotional issue after the next, but I never actually got any real ‘help’, at least nothing that worked with me and for me. BetterHelp has definitely been the most properly advertised name I know, because they make it so easy to start and even though it’s not cheap, it’s definitely more affordable than traditional therapy. Thankfully I was eligible for some financial assistance, which they offer through their site! I’m a person that’s always had issue speaking up for myself and my own problems, which has always made it difficult to reach out, but now, I can reach out to my therapist (who can actually be swapped out at any time by the click of the button if you end up with someone that doesn’t work for you and you have too much anxiety to just tell the therapist what’s wrong). She has been so helpful and understanding in ways I haven’t experienced before, and has been providing some solutions that are working for me! Again, this is all within the first month of using this, and I can’t wait to see who I become with continued support and some BetterHelp!.LSpadesVersion: 6.4

Works for meFor me BetterHelp is a flexibel and avoidable therapy option as I am a student I do get a discount and I can fit my session around my schedule. As I struggle with anxiety having therapy when I chose really helps. As in all therapy one has to find the right therapist which can be tricky face to face or online but I have been lucky this time. I do enjoy the fact that I can write to my therapist on a daily basics if I wish to which can add to the therapeutic process. Everything happens on the app so if you want to different therapist it super easy to do, less awkward..AuntyutiVersion: 11.2

✓   BetterHelp - Therapy Positive Reviews

BetterHelp - Therapy Cons

How?Literally I’m stuck in an endless loop. It keeps putting me through the questionnaire and I just need to talk to someone. Please. I can’t get it to work, so that sucks. I deleted it and I’m looking for a new app..PaigeM2003Version: 7.0

Terrible service, unclear pricing, slow to refundI signed up for Better Help on the basis it cost £35 per month. This sounded reasonable to me & I expected to be debited £35 on sign up. Instead £140 was taken from my account. Also, after revealing a great deal of personal information, the first session I booked with my therapist was cancelled. The first time I spoke to my therapist all he said was “That space was supposed to be closed, sorry”. I couldn’t afford £140 in one chunk so I requested a refund by emailing customer service. I was told a refund had been issued and was sent an invoice showing this. Was told it would take up to 7 days to reach my bank. Contacted bank after 8 day and there’s no payment in progress. I contact Better Help again and they reply saying “refund was issued yesterday, international refunds take up to 3 weeks”. I’m sorry but a) you are marketing your app internationally so your refund process should work just as a fast regardless, b) you’re dealing with people who need therapy, they perhaps don’t have $200 equivalent to throw away c) your pricing structure isn’t clear at all d) your service is terrible. I’m still waiting for my money and I have recieved no service from Better Help at all. I am dreading having to take further action on this - I shouldn’t have to..Lizzy011184Version: 9.6

✗   BetterHelp - Therapy Negative Reviews

Is BetterHelp - Therapy legit?

Yes. BetterHelp - Therapy is 100% legit to us. This conclusion was arrived at by running over 82,065 BetterHelp - Therapy user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for BetterHelp - Therapy is 87.0/100.

Is BetterHelp - Therapy safe?

Yes. BetterHelp - Therapy is quiet safe to use. This is based on our NLP analysis of over 82,065 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.8/5. AppSupports Safety Score for BetterHelp - Therapy is 91.5/100.

Should I download BetterHelp - Therapy?

There have been no security reports that makes BetterHelp - Therapy a dangerous app to use on your smartphone right now.

BetterHelp - Therapy Screenshots

  • betterhelp - therapy iphone screenshot 1
  • betterhelp - therapy iphone screenshot 1
  • betterhelp - therapy iphone screenshot 1
  • betterhelp - therapy iphone screenshot 1

Product details of BetterHelp - Therapy

App Name:
BetterHelp - Therapy
Legitimacy Score:
Safety Score:
Content Rating:
12+ May contain content unsuitable for children under the age of 12!
Health & Fitness, Lifestyle
App Size:
26.26 MB
Bundle Id:
Relase Date:
11 July 2015, Saturday
Last Update:
01 September 2022, Thursday - 13:04
IOS 12.0 or later

BetterHelp - Therapy 12.11 Update Note
✱ Version History

Thank you for using BetterHelp! We are constantly improving our app and delivering enhancements to the App Store. Every update is a boost to the app's stability, speed, and security. - In this version we increased the reliability of the app.

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