4.6
4.63039 star

Total 122 Negative Reviews

Spark Mail + AI: Email Inbox App Complaints & User Negative Comments 2024

Spark Mail + AI: Email Inbox app received 122 complaints, negative comments and reviews by users. Have you ever had a bad experience using Spark Mail + AI: Email Inbox? Can you share your negative thoughts about spark mail + ai: email inbox?

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Spark Mail + AI: Email Inbox for Negative User Reviews

Wanted to love this...I really like the functions of this app, especially the Smart Inbox - it would really help organise my mail for work. And I think the overall UI design is fantastic... BUT, it’s just too slow! I get a notification, click it, and then have to wait a long time before the content of the message loads (often I have to quit the app and reopen it before I can get anything). The MacOS app is slightly faster, but ideally I need a responsive email client while I’m on the go, and this just doesn’t work for me. I’ll keep the app installed for now, just so I can keep an eye on the release notes for each update. If I see the developers work on improving the load speed, I may return to this as my main mail app. But for now, I will stick with either the stock app, or perhaps give something else a go..Version: 2.1.1

Please reverse the latest update with Smart 2.0This update has completely destroyed the app in my view. I’ve been a long time user and would have been happy to pay for additional features. However, the focus on “inbox zero” in the design has resulted in nothing short of panic. I’m missing emails, not knowing where they have gone or which folder they have been tucked away into. I find myself needing to cross-reference the Apple Mail app (which I dislike) out of sheer panic. There I find all the missed emails I’ve had for the day. Reverting to classic mode does not solve the problem. Please, please, please do more user testing on this release. I’ve had to revert to Apple Mail and Airmail as this has completely disrupted my workflow (Spark has been invaluable previously for me in managing multiple email accounts for multiple businesses). I now feel more disorganised and am losing business as a result. Please don’t ruin your wonderful app by rushing through changes so you can get on the subscription-based pricing gravy train. I’m happy to pay for a subscription, but not when the changes are so disruptive to my workflow. Please fix this. You are one of the only enjoyable mail apps to use on iOS and iPadOS!.Version: 3.0.6

Doesn’t work with iCloudIt’s a great client app and works well With Gmail And and outlook. But it won’t accept iCloud passwords or auto generated passwords and you send up in a sign up loop hell. Tested this on my iPhone and iPad had the same problems. Such a shame cos I live this app but useless if you are in the Apple email ecosystem..Version: 2.5.10

What have they done?This was an excellent email client but after the recent update I had to uninstall it and revert to the native app. I don’t mind (at all) them bringing in a subscription model for premium features. They need to make a living on this, and that shouldn’t be begrudged. That said, the type of features that crept into “Premium” was a huge overreach. I don’t want to pay to remove the “Sent from Spark” message – but I also don’t ever want to see that, EVER. I’m not having you select a signature as free advertising for you. It looks so unprofessional, especially if you had integrated your work email, as I had. With sorrow, I unsubscribed all my email accounts, and reverted to the native app. It’s not so bad as it was. But what a shame nonetheless. Spark was really good..Version: 3.0.2

FrustratedI am becoming very frustrated with the latest version as emails hang up in the outbox. It’s impossible to get a quick reply done as it just sits there and then I get constant notifications that the email has not been sent.Version: 3.0.3

Syncing between devices is unreliableI had this app installed on both my iPad and iPhone and it used to work amazingly. Unfortunately, months back the syncing between devices started to not work properly. Essentially, one device would always be 100% perfectly inline with my Office 365 account but the other would have emails that were deleted or moved stuck in the inbox. These emails couldn’t be moved or deleted and the only way to fix this was to either sign out/in of the Spark service or delete and reinstall the app entirely. Reported this to their support team but never heard back, it was never fixed and several months later it’s still an issue. I have since deleted it and have been using the Outlook IOS app and/or the IOS Mail app. When this worked properly it was my favourite app but it’s been a real disappointment due to this issue. In a nutshell, if you use it only on one device it works great. If you are using it on multiple devices there’s a good chance it won’t stay in sync..Version: 2.1.2

Oh how the mighty have fallen!Spark wasn’t perfect, but aside from the few bugs, it was the best cross-platform mail app out there. CS was always helpful in fixing issues if one came up. The 3.0 update took a stable, award-winning app and destroyed it. Subscriptions? Mandatory footer text? And removing features from the desktop version on a “promise” they’ll be added later (I’m not going to bet on a promise - see Cyberpunk 2077 or No Mans Sky). And why did we have to rename “archive” to “done?” Everyone knows what archive means - it’s just adding unnecessary confusion! I’d happily pay a one-time fee for Spark - and I’m happy to pay for good software - if it was feature-complete. But the fact of the matter is Apple’s own mail app, while not as pretty, and short a few features, has come a long way, and can now serve the needs of most people. Other third party apps serve the basic level of functionality desired without shoving a subscription down your throat. As such, there’s zero reason for me to continue using Spark any longer. I wish Readdle luck in their “productivity vision,” but the problem is most people just want to read their email, and it’s an absurd waste of development time when you can’t provide a standard inbox experience..Version: 3.0

Update-crashes when openingLatest review: The last two updates have made Spark crash and unusable on both my iPads. I’m sad to have to go back to Apple Mail. At first I thought that my old iPad (which I keep at one remote location) was too slow or old to keep working with Spark. But the latest update shut out my iPad Pro. Yes, I’ve restarted and all devices have the latest OS updates. I can’t trouble-shoot because it won’t stay open long enough for me to see what’s going on. Too bad because I was looking forward to the calendar feature. I already use Readdle’s Calendars 5 and like it. I’ll check in with updates every so often to see if there’s an update that gets along with my devices. Spark still works with my iPhone 6 and Apple Watch but I really prefer something that works on all my devices. Old review: Love it—seamless. Spark is seamless across all my devices including the Apple Watch. It's clean, attractive, and the user-customizable interface makes it MY email app so I can use it the way I think. AND get this, I had a question which was answered correctly the first time by a friendly app representative. The problem was me, not them--I forgot to fill something in. Five stars for this program..Version: 2.0.4

Had to login with all my email addresses againUpdated the app, app asks me to login again, with every email address that I had synchronised. No data was remembered from the app that I had installed. What gives, Spark?.Version: 2.0.17

Must lost their mind!$9.99 a month! Is it a joke? Went back to outlook including conf call, 1TB storage, office apps all inclusive for $7 a month..Version: 3.0

Lots of potentialThis is one of the better email apps out there. I have been using it for a few months competing with another email app. For a time it was my first choice it’s even multi format in the Apple ecosystem which is a huge win! However there were a few drawbacks which have made me go back to Apple Mail for now. Notification spam is a big problem. The notifications seem to be localised to each device and even when it was set to smart I was still receiving random notifications on each device. I also had a sync conflict which wiped out all of my favourites which was annoying. There are also a few bugs and email rendering issues which Apple Mail does not have. I might switch back one day depending on updates....Version: 1.12.1

Don’t Fix What isn’t BrokenHonestly, I wanted to support the old app but there wasn’t a way that I was aware to do it. Now I’m flooded with messaging about paying and honestly I’m not really interested at this moment. What’s with all the tutorial messaging that can’t be dismissed? It’s massively irritating. If you’re showing me something that’s great, but then don’t make the message stay unless I do what you’re showing me, allow me to dismiss it if I want. I’m in the middle of doing other things and want to work. The apps purpose before anything else is to help me accomplish it’s purpose… EMAIL. If you're going to block that with tutorials and messages that I’m not interested in then the app doesn’t help it hinders. If you want users to buy into a new application idea then make it as non-abrasive as possible. Also here’s another idea …maybe get input from the community that you claim to be so thankful for. Update: I removed my data and then went to get setup again and you can’t even use this app without subscribing to a 60 or 70 dollar a year plan. Then if you do all the stuff I mentioned previously still stands. I’ve removed all Spark installs I have and won’t use this program anymore. Also here’s another idea, stick to email I don’t care about your politics..Version: 3.2.5.

Good, with a few glitchesI've tried a number of email clients and I always go back to Spark. It's got a ton of features however there are a few issues that need to be sorte: 1. On some occasions, the badge may display unread emails even though there are no unread emails. You will have to open the app, sync and then close it again 2. There is a significant lag when trying to look at new emails. Spark will notify you of new emails, however for some reason the email doesn't download until you open the app. Once the app is open, you will have to wait for anywhere from 30 seconds to a few minutes for it to download the new emails 3. I'm absolutely hating the new update with the layout of the cc/bcc option. It makes typing an email address very unintuitive.Version: 1.11.1

Great presentation and operation HoweverIt does not like IMAP accounts and was very unstable when it’s worked it was great but it would seek password for IMAP Email account then not recognise. After 3 time reverted back to Mail It understand it could be me and my lack of set up skill but IK think it just does not like IMAP accounts.Version: 2.11.2

Disaster of ignorance and disregard for usersSome of issues I reported back in 2022, still unresolved: No monospaced text formatting. Pasted text loses mono formatting. Proofread command removes all images. Each exit from Spark prompts waiting for a sync. No "Next unread" navigation in Inbox. Impossible to create a quick reply without a mandatory emoji. AI assistant doesn't read previous messages in a thread, responds without context. AI email summary redundantly states the time and subject, which are visible above. Email "received" timestamp is 1 hour behind. Proofread command is hidden in menu, while the non-customizable AI command bar is always visible. Doesn't remember "Show images" setting for specific senders or domains. Mistakenly labels emails as newsletters, even from "notifications@" with 'notification' in the body. No support for .eml email file format. The iOS app crashes in the background daily. With so many nonsensical issues continuing to be ignored, it shows indifference and disregard for the user..Version: 3.7.5

I like it but ....Spark has a lot of great features “gimmicks” that other programmes have, they are great addition to a base email programme. However, at it core - emails are not automatically pushed to your phone, you have to open the app to get them. Spark does not seem to work well with office 365, seems like a double sync process, once with outlook, and then with spark servers. I am also concerned about having my data on spark servers as well. Many times I have to shut down spark and restart the app to get emails. The text size cannot be adjusted. I have seen comments as far back as 2 years on this yet no option to adjust. Makes reading emails hard with out glasses, and impossible at night. I am not the only one on this. The iPad version is marginally better than the phone, I am windows based so I use outlook for desktop. The features are great, bu the core job of getting important emails has let me down on several occasions by not loading straight away or just too slow..Version: 2.3.3

Broken?Would like to give them the benefit of doubt, but recent ‘improvements’ that are all paid now mean I’m getting inundated with spam emails that I never used too. If this is some move to make the free functionality useless then what a shame! App was good, now just expect sooooo much spam that it used to deal with effectively!.Version: 3.3.1

Ok, but middlingI love the idea of this app, I came from mailbox, but this app can’t hold a candle to Mailbox. Laggy and the emails don’t always open properly, forcing me to close the app and reopen. Not great for someone who uses email all day. I’m running an iPhone X so it isn’t the phone. Looking for an alternative..Version: 2.0.17

Great features, but unreliableIts very slow to load messages and often has to be force quit to get back into a working state (pretty much daily).Version: 2.1.6.

Really good, but with some small tweaks would be amazingThis is a wonderful email client, but it’s missing a few things that I use a lot - Big pet peeve here: When opening PDFs, it bypasses the native iOS viewer, instead trying to sell you on their app PDF Expert, at USD $60 p/y. No way to change it. I need to annotate PDFs infrequently, so locking me to this method of annotation is a dealbreaker. - does not support Edge as a browser option - does not have options to route particular link types to your choice of app, like addresses to your chosen navigation app - it won’t open .pkPass files in Wallet like Apple Mail, Edison and Canary does - When viewing a contact, it doesn’t show a backlog of all mail from that person - no easy way to see all attachments from a particular contact - syncing of contact pictures only works for businesses, while Canary get images from all contact user accounts too I’ve downloaded again following the iOS 14 updates and the above is still valid..Version: 2.9.4

UninstallingSubscription model without allowing me to remove the “sent by spark” mark? Uninstalled immediately..Version: 3.0.2

Worst update everSTOP the animations and feature tutorials that stop one from being productive. Nothing but pop up spam for your own premium features - and an intro that try’s to trick you into subscription. Can’t even use my inbox at moment because of some pop up animation with no X to close it. Spark Was a good run while it lasted, but first impressions with this update are a nightmare to productivity and my switch elsewhere seems essential right now. Literally had to install a new mail app so I could send/receive emails. Fundamental fail - tried to be too clever but overcooked it. Only download this app if you like to watch animations, tutorials and the like..Version: 3.0.6

Used to be the best. Getting worse.Super frustrating. Spark used to be by far the best email client out there, and it still just about is, but over the last year or so both the desktop and iOS apps have become progressively worse. Emails mark themselves as priority and you can’t change it, accounts glitch, desktop app keeps crashing. Support is extremely friendly but has also had tickets from me for several months and are always “investigating” without resolving anything. Meanwhile you’re paying for a subscription and every update is some new shady AI gimmick. Truth is, if there was anything else decent out there I’d have jumped ship, but am still here by default. Real shame..Version: 3.6.2

You have broken what did not need fixing.After several years of using Spark exclusively across all my devices, I have uninstalled the app and gone back to Gmail. Just admitting to this in writing makes me throw up in my mouth a little. I do not support the software rental model and this update is a perfect example why. It makes developers lazy and stifles innovation. Instead of paywalling features that were already available under the previous version, washing the apps UI a bit and hope to milk everyone’s money for life, why don’t you start by doing a little research as to what your users actually want, develop THOSE features and give everyone the option to stay with version 1, make version 2 available as a separate app for a set fee and make cloud services available as optional in-app purchase WITHOUT any pop ups or inactive features that trigger anoying upgrade reminders every time you touch them. I’m not even going to get into the desktop version here. All I’ll say who ever thought it would be a slick idea to replace mouse gestures with keyboard shortcuts needs to change careers and be banned from coding for life..Version: 3.0

Warning - Spark changes mail access method to POPICLOUD is set up by Apple to be accessed using the IMAP protocol, which allows the user to access their email from multiple devices - like a Mac, iPhone, iPad - concurrently or serially. This program changed my access method to the POP protocol, which downloads new email to the current device and REMOVES IT FROM THE SERVER, downloading it to the current device. If you use Spark with multiple devices you will find yourself looking for messages on all of them as they will no longer be together like they were previously with IMAP. Yes, Spark has nice features, but I want to have my mail available on both of my Mac's, my iPhone, and my iPad's. For me this is a must-haver feature. If you only use one device for email, Spark may be a viable or preferred choice. I did not notice that Spark used POP until I deleted the APP it and pulled up Apple mail; I then saw that the mail I had received that day was GONE, and it was truly lost at that point! It had been stored inside the Spark app bundle and was deleted with the app. Spark should state that it uses POP in the product description! Restoring my Apple mail to use IMAP was a nuisance..Version: 3.5.2

Was GoodIt was good when I first got it but now they are forcing paid subscriptions making the app unusable. I have decided to delete it & find something else that doesn’t remind me to pay every time I go to check my mail..Version: 3.0.2

Spam filter needs workLove this email app but the spam filter needs more work. None of my junk mail gets filtered. I get so much daily junk email and wish it worked. Now I just delete the emails because it never learns anything. I am searching for a better app..Version: 2.5.2

Review begging bugLatest version can’t close the review beg bar and can’t use the email part while it’s open..Version: 2.0.8

Mostly goodI came to leave a review today and found I had drafted the below one a few months ago covering the same issue. The logging out thing has happened twice in the last week. The sorting main system is really nice but my trust of the app has gone. Written earlier in 2021 - I’ve been using Spark for long enough to not really remember mail on my iPhone. But a few times recently including just now it’s completely logged me out as if I’ve never used it before and given me the introduction tips and have to re add my accounts again. Really frustrating. I just got a new iPhone and it just happened on this one too. Went to send a quick email for work and found myself unable to do anything, feel like I don’t really trust it now and need to have Mail set up too incase I need to email anyone quickly..Version: 2.11.7

Oh boySo I am a Mac “power user” (over 20 years on multiple Apple devices). I have been looking for a replacement app for Googles gmail app (I trust Alphabet about as far as I can throw their corporate headquarters!!!) So here ya go…the desk top version of Spark is about as easy to use and easy on the eyes as one can possibly get…LOVE IT!!! It is clean, attractive and easy to use/understand. The mobile app??? Yeah not so much! The appearance is nice but figuring out how to use it is like trying to teach your kitchen table partical physics. Seriously! I have 20+ years using Mac’s and over 10 years on iPhone and figuring out this (while good looking UI) is less easy the solving a rubicon cube blindfolded on a rollar coaster…what “inbox am I actually viewing? (And NO the displayed inbox isn’t always what you’re looking at…where are my recently received messages? Um, who knows. When I mark a specific message as a certain designation where does it go? When I delete “folders (either in the desk top version or desktop version of gmail) why do they still show up in the mobile app? The desktop version of Spark is ABSOLUTELY SUBLIME! The iOS version…Garbage.Version: 3.7.2

Used to be greatUsed to be an awesome app, now ads for the pro version are everywhere..Version: 3.0.8

Slow slow slow since “2.0”Almost unusable for me since the update that introduced the new paid features. Had zero issues before but now often 5+ seconds to go back and forth between inbox and a mail item..Version: 3.2.3

Search is brokenThe search feature is absolutely terrible in the app. Same with the desktop version..Version: 3.3.0

Search?Has anyone else had success in searching? Am I the only one who finds it frustrating that the search results do not return the correct number and can miss swathes of emails I need to find? Try comparing it with Apple’s Mail app..Version: 1.12.3

Waiting for WindowsThey say the Windows version is coming……but it sure is taking a while!.Version: 2.11.6

Bice but need improvements devs read ty!Hello and thank you for this app. Really good idea and works well. However, i’d like to get devs attention because I see several problems. 1st, my emails getting mixed up when I added more emails accounts. Whether I click newly added email, i can still see emails listed which belongs to different email account added earlier. Thats quite annoying. Yes - they are highlighted with different colour so one still can tell what email address it has been sent to, but I really don’t like it. 2nd, smart email list and normal email list are not working properly when switching email accounts - again, multiple account setup related issue. Default it shows smart list, but when switching to another email accout, smart list is gone even I left it with smart list enabled. I don’t see point of having it unless it works. Thanks and hope it will get sorted, so whatever preference I choose for particular email account, will stay no matter how many times I switch between email accounts..Version: 2.0.8

Bad email reply experienceIt’s really frustrating that the email it chooses to default reply to a message with is not the email that received the message in the first place. I frequently find myself responding to emails from a different email than the sender is familiar with..Version: 2.9.24

Though I’d write a positive review..It’s as if the developers are convinced that EVERYONE should use their “smart” inbox. There’s a big problem with that though - it isn’t that smart. Their latest development - is an obtrusive and unsightly advertising banner right at the top of the most important part of your inbox, saying, you guessed it… ”remove clutter with the new Smart Inbox 2” I would suggest to the developers that Most “smart” people hate threaded emails, or “conversation view” for a good reason. Preferring a simple list, with mails in the order they were received. Because the most important thing, above all else, is not to miss any important emails, having emails hidden away in “conversation view” can be a disaster. I once lost a job due to threaded view, by not responding to a client quickly enough. I carefully curate my emails into folders, organised with gmail filters, so as not to be distracted by anything. Anything that appears in my inbox I want it to stay there, until I answer it..Version: 3.0.5

This app could be the best...I love this app... however, the basic features of an email app have not been focused on. As an app developer, I understand what it takes to do this and is not lost on me at all. There are a few key things that need to be addressed before the Spark team releases new features or paid plans. 1. Fix the search feature. Unless your search term is exactly what you need, the search won't return anything (including a message saying no results found). On the desktop side, trying to drag the cursor in the search field actually drags the entire app. Extremely frustrating. 2. Fix the notification issue. Notification badges stopped working for me and I have no way of fixing. The settings inside the app allow you to turn on the badges and notifications, but once I do, I get a message saying it's unsupported. 3. Add spam learning or filters. This is the most I've ever had to deal with spam mitigation. This shouldn't be a paid feature either. Again, the app is great and has so much potential but I'm willing to remove my account if it means a more efficient experience with email. Hoping the team takes this as constructive. Based on previous reviews that have ripped the app, I'm sure I'll get a basic response to email the dev support team. I've already done that (multiple times). Please spare me the patronizing response you have given others and just take action on what people are suggesting..Version: 3.9.1

Sparks My Mailbox...I have used spark for over two years now and it helps me a great deal with being organized. The features are awesome. I had never thought about how convenient it is to snooze an email and re-schedule it or to transfer it to my to-do list. Since a couple of updates, however, I am increasingly dissatisfied with three major thing that occur: 1) Spark always crashes when I try to open it from the “notifications” menu. So I can’t open the email from there. 2) Whenever I want to open a received file in an email, spark wants to prepare the download. But then, it never opens it. It’s annoying because when I reopen the app, it works. 3) When sending an email, spark needs to stay open. If I close the app after sending it, spark is not able to process the email further, ao it just stays in the outbox. I realize this is a minir problem but it happened to me a couple of times and it’s just annoying. So: three stars, with potential for 5 because I love the way the app is designed and I use the scanner program as well and the apps work very well together. But this is disappointing..Version: 2.3.2

Read its privacy policyRead its privacy policy. You’ll end up saying no to this app ... and will thank me later.Version: 2.9.15

Wish it did lessIt has 2 different “smart” inboxes, which I don’t like. Easy enough not to use them. There’s also a calendar. Nothing to write home about. You kinda have to use it because if you try to turn it off, the feature where you can tap a date in an email to add it to your calendar stops working. The auto advance does not work as expected. The only option is to have it take you to the previous email, not the next one. Also the tips when I first started using it were a bit needy. I only saw 2 of them. The first was tucked away at the top of my inbox. I tried to ignore & open an email, but I found that I wasn’t allowed to tap anything until I tapped the button to acknowledge the tip. The second was a video also at the top of my inbox, explaining the smart inbox to me. Again, I tried to open an email to no avail. This one did not have a go away button. I had to wait 10 seconds for the video to end. It also cannot report spam if you use MS outlook/365..Version: 3.7.0

The last update is a mess. Is it a ploy to upgrade to Premium?It randomly groups emails together that are unrelated. It duplicates these emails. Once they are grouped they can’t be ungrouped. So if you delete or move one email it deletes/moves all the emails. E.g. I was having a conversation with Sue. Spark itself added emails from Argos and Parcelforce to the conversation. Also an important email I set aside has now disappeared and I can’t retrieve it in Spark. It’s a mess. When you have unread emails in different folders (e.g. People, Notifications, Newsletters) you used to be able to tap Mark Read on each folder individually, now it marks them as read in all folders simultaneously and I have to sort through them all in the Seen folder. Apparently “Done” is the new name for Archive, but the emails still go into the Archived folder so there’s a mismatch there. I also don’t like the “Sent with Spark” tag which you have to pay £42/year to remove. I don’t want recipients to know what email app I’m using as I believe this has security implications if it gets into the hands of a hacker. Spark has worked fine for years until this last update. I’m disappointed. The developer should get the Free version right before releasing a Premium version. They are trying to run before they can walk. My advice to anyone thinking of upgrading to Premium is please don’t..Version: 3.0

Lost its Spark 👎Still rocking the previous version before the design overhaul, which is still fantastic. Refuse to update. Using until it breaks and then off to a different client. What an odd business decision to overhaul the design and introduce a subscription fee at the same time. If you’re new to Spark Google: “Spark redesign Reddit”.Version: 3.3.5

UpdateThis new update makes everything worse, this app don’t look good anymore. Harder to use and way less aesthetic than it used to be..Version: 3.0

Great initially. But just too slow!When I started using Spark I thought it was great. Refreshing and enjoyable user experience. Unfortunately I have now binned this app off as for me, as a heavy email user, the app has just become borderline unusable. Emails are slow to arrive, and ridiculously slow to load. I simply don't have the time or patience to wait 10 mins to read an email. The desktop app also has this really annoying thing where it wants to sync the database right as you need to quite the app, sometimes hindering restart or shut down times. It is also slow to receive and load emails too. So I have also binned the desktop app off as well. I reached out to the Readle team via email to ask them to fix the issues, as I really do like the interface and ideally I would have liked to continue using the app. But I had no response which indicates to me that they are not over bothered in fixing the problems. Updates comes through but they seem more interested in adding new features rather than fixing core issues to make the app actually work in a robust manner. It's just become extremely unproductive to use. I have moved back to Outlook as it exhibits none of the issues above and work flawlessly. Mail also works absolutely fine but I prefer Outlook. At this current point in time I could not recommend this app sadly..Version: 2.0.10

Great email client, horrible with threadsSpark is an awesome email client and I truly love its design and feature set, lets all the other competitors in the dust. However the deal-breaker is its thread handling. Emails are threaded (which is nice) bit any action you apply to an email (such as move or delete) is applied to the entire thread, with no ability to turn that function off. Bad if you want to delete a useless response, because it also moves your sent email into the trash, deleting pesky ‘out of office’ replies that you get when sending email to a mailing list, or just moving different responses to different folders. Hopefully they take feedback on that design in a future update and have at least the ability to turn off applying actions to entire threads, at that point I’ll be back..Version: 2.6.3

No longer five stars due to updateSpark has been my go-to email app for years - the biggest draw being ‘Inbox Zero’ and the clean UI. Unfortunately, the most recent update has ruined the app, and my emails are now harder to navigate than ever before. ‘Inbox Zero’ has been removed, and instead, ‘Notification’, ‘Newsletters’, and ‘Pins’ have dedicated, highlighted areas that appear alongside my more important emails… areas that now require users to ‘mark as read’ individually and ‘mark as done’ as a group, in order to remove. It’s utter madness. I tried switching back to ‘Smart’ and ‘Classic’ modes, but the ‘Inbox Zero’ toggle has been removed from these too. Why? I’ll continue using the app for the next few weeks, in the hope that the next update will solve these issues, but if not I’ll have no option but to revert back to another mail app..Version: 3.0.6

Don’t force me to demo your new features on my actual emails.It’s great to show users new features! Forcing them to archive (sorry, “done”) an email to allow them to interact with their inbox any further is maybe the worst UX I have ever experienced - can’t exit the prompt, can’t interact with the email any other way. I try to fish the email I’m currently working on, that you just forced me to archive, out of the archive folder - then you force me to try to “prioritise” the email, I assume because I opened it twice, or because it was just the next step in your railroaded tutorial, and you then take me to a purchase screen. Ain’t no way I’m giving you money after you just got in the way of me actually interacting with my email - in fact it made me so mad I wrote a negative review for an app I’ve been using for literal years. Please think more about your UX choices! Sample size of one but clearly this didn’t convert! Increasing the tutorial completion metric isn’t your end goal, it’s to be useful enough that I’d actually consider giving you money, and not letting me read or reply to my emails is not being useful!.Version: 3.3.1

Functional but lackingLike far too many iOS apps significant functionality is missing compared to the desktop version which contains features that make organising email very effective. The iPad version is clean and simple, but simple to a fault. It’s slow and cumbersome to label emails and archive them. The iPhone version is even worse in this regard. It brings next to nothing to the party. As many others have noted, the app is incredibly slow. iWatch functionlity is non-existent. When notified of an email, you have next to no chance of previewing it in a reasonable amount of time. The only reason I endure Spark is compared to most other GMail clients, it’s slightly less painful and annoying. If not for the desktop version, I simply wouldn’t bother..Version: 1.12.2

NoUsed to be amazing BEFORE it keeps asking you to upgrade to a subscription for premium features, annoying as hell.Version: 3.5.2

Needs ImprovementFirst of all I hate the fact it doesn’t allow users to opt out of threading. Secondly, in my case when I know I don’t have emails or maybe a couple, when I open my iPhone Spark shows like 12 every time. When I touch it it clears all immediately, however, if I go out and back to it 12 shows up again!.Version: 3.7.2

Get back to Mail on iOS and macOSThis is not related to the new subscription, but the value of the new "Premium" features vs the cost of the subscription itself. It's expansive for what it offers. Also, on macOS, Electron is definitely not a good choice! Slow, heavy, memory usage and ugly new UI and poor UX. So, get back to Mail in my case, as well as a bunch of my co-workers. Sad to see what Spark became!.Version: 3.0

Spark 3.0 is not good and I’m leaving used to be a great app!I am sad. Finally you made it possible to block a sender like other apps do. I was about to swap cos I was sick of you not having a block button. I went to use it excitedly and you are charging people to get this basic email feature that is free on other apps. Why is everything about money? Stop trying to sell me premium features it is annoying. You will lose users over this. Can’t you make blocking free? It isn’t hard to do. Why charge for this? The spam on this app is still insane too and impossible to manage. Please save this app. I think it is good. Subscription model is very annoying, keeps trying to make me buy it. Let me check my emails in peace please. I don’t like the updated interface either. It is not great. The notifications for an email are now showing up like 30 mins after the email in already in my inbox. The subscription price is insanely high too. You will lose so many customers..Version: 3.0.2

Post v2.0 StrugglePrior to version 2.0 my rating was 4 stars. Spark is a solid app with a lot of great features that the native Mail app lacks. The Smart Inbox and notifications are great as well as the Snooze, scheduled delivery, bulk inbox actions, and app extensions. However, I have had a constant struggle with bugginess since the v2.0 release. Their support and dev team have been responsive and released several updates, but too many remain and more keep surfacing with each release. My exchange inboxes have stopped syncing across devices (even though they sync fine in Mail), emails show Subject details for other emails, Apple Watch app will not open anything, and sporadic ‘load message errors’ where messages will not display, among other issues. I experienced another eye opening quirk while traveling in an area with weaker connectivity where I could barely send or receive emails via Spark, while the native Mail app worked just fine. Apparently, your messages make an extra stop on Spark’s servers along the way where certain app features are executed. Privacy concerns aside, somehow the communication between the app and their servers is more prone to connectivity quality issues than the native Mail app. Back to Mail for me..Version: 2.0.8

Back to Apple Mail after years…How I loved my Spark email client. UNTIL they ruined it with PUSH notifications to upgrade to a subscription model. Constant reminders, skewed interface in thrall to the upgrade, weird tabs of different tiers litter my UI… Why? Why not just keep our beloved free version as lean and clean as it once was and just create a separate Pro version? But no…so I find myself going back to Apple Mail. Such a wonderful app, down the tubes of monetization and bloat. Adios, amigos!.Version: 3.2.9

Clown showI don’t know who’s idea this was - but this latest update is a shambles.Version: 3.0.2

Massive Cybersecurity Risk unless you pay since update.All the standard features you expect from an email client is now behind a monthly paywall. Spark has been redesigned the look and it does look marginally better. Works totally different with how it organises mail. I would say worse as it just hides most of the emails and require an extra step to view them. My main gripe about this update is the new ‘gatekeeper’ feature. They have removed all normal spam features and now you get all spam sent straight to your phone or computer. This is a massive cybersecurity flaw. I am going to have to look for a alternative because this is awful. Not only moves all work to the end user with manually having to declare emails/addresses as spam, but also won’t let you block or hide spam email as that is now a paid feature. I was using this app for years on my macs and phone but this turn to subscription based basic features is ridiculous. I understand the subscription model for most apps but that is for new or interesting features. Not removing basic filters that been around for years and is literally on every other platform. Again BIG security risk, unless you pay. Even then you are then required to do all filtering manually yourself which usually means clicking on the potentially malicious emails. Very dangerous especially for those who are not tech savvy..Version: 3.0.6

Letdown for me, back to the Mail appAs much as i’d love to say better this email let me down, i’m on an iPhone 7 and this email app is very ‘buggy’ while i’m typing an email around every 5 seconds it’ll freeze and i need to wait 3 seconds for it to come back and catch everything i was typing. I remember having a few issues on the desktop version too where it was changed the colour of my email and signature so the whole email was white and signature was black.. doesn’t look good when people receive an email they can’t read. Although i wish i could use another email app i’m going to stick with the original mail app. Disappointed..Version: 2.0.17

This new version is far inferior than the previousSo much doesn’t work. Launching the new account wizard forces you into Google - you have to purposefully make an error in signing in to be able to go back to sign in with an Office 365 account. Office 365 accounts don’t cross-sync correctly between Mac and iPhone either - it actions it and then forgets overnight and reverts. The developers keep saying they haven’t removed features, but from a wide range of places I can’t export as a reminder anymore. The ability to do this exists, but there’s no clear or consistent way of doing it like there was the previous time so it may as well not be there. This new era for Spark was not ready for prime time. If Apple still allowed reviews to start new on each new release, this app would sit at around 1-2 stars easily. Get your act together, team..Version: 3.2.3

Not the “best iOS mail client”I was very interested in getting started with this app after reading how great it is in multiple blogs, only to be beyond disappointed within a minute after downloading it. I’m completely unable to setup an email using SMTP & IMAP settings, using what I know is working authentication/connection information. Then after sending my first email which was to their support team no less the app forces you into a tour of features and makes you do things you might not want to do in order to get through the tour, only for them to once again force you into another pitch screen for the paid premium service offering, now the 3rd time in the first 5 minutes of use. Can’t setup SMTP/IMAP connections and then you hijack my user experience to make yet another premium offering pitch to me that I have no way not to take part in until after I’ve been forced to go through your tour and see your 3rd premium offering pitch before I’ve even gotten a moment to experience the app. Hard pass, not the experience I’m looking for completely turned me off from the app and business itself, they’re clearly not focused on the user experience or first time user experience..Version: 3.3.4

Night testing?? Glitch??I absolutely loved this app for years until recently, through either a glitch or intention, spark used my phone all night long with the screen off and ruined my battery. Twice in the last week it’s “screen off” activity is being used for hours, and once in the wee hours of the morning. I have background app refresh turned off for all apps. Very disheartening. Back to Apple mail I guess..Version: 3.2.9

Great interface, frustrating flawsI love Spark’s design, swiping interface, and the way it groups emails by People, Newsletters, Seen, etc. But I’ve started to lose faith in it showing me what I need to see, which feels like a dealbreaker: Notifications *usually* seem to come through, except when they don’t. Lately, clicking a notification crashes the app rather than opening. If I use the notification actions to delete right from the notification, half the time the email is not deleted when I view Gmail in the browser. The hardest thing for me is search- it just doesn’t find everything. In particular, it feels like it never finds anything that was archived in Outlook. Or it’ll show only the most recent email in a thread with no way to see the full chain. I don’t want to use the Outlook app, but I’ve been forced to sign in through the browser just to find emails… Lastly, this may be personal preference, but I hate the 5-second delay in sending… I’ve had a few emails not get sent bc I switched away from the app after banging out a quick email. I want to love Spark but am getting frustrated by the dependability of core features..Version: 2.11.8

Loved it until the recent relentless ads on PREMIUM!!We pay for Spark premium to collaborate on emails. It was a solid solution for us until a recent new release. After the update, our ability to view and interact with emails was interrupted by a slew (10+) ad screens selling a new Spark with new features. I don’t mind a banner notice or marketing email coming my way, but both my husband and I couldn’t get to our emails because of these ads! They literally blocked our inboxes and provided no option to skip, come back later, or X (close out) the ads. As a result, both of us have no idea what the new features are because we skipped through them as fast as possible to get to urgent issues in each of our inboxes. Don’t market and force ads on premium users. We pay for Spark every month; ironically the invoice came through today… If this is how Spark intends to treat its customers, we’ll be looking for a different solution. I also use Missive and Front for work (2 other email collaboration tools), and they have never interrupted user access to emails like this. Oh, just reopened Spark and it’s making me go through the same prompts AGAIN. Again, can’t get access to my own emails. I’m headed to settings now to reactivate the old Apple Mail app, sigh….Version: 3.0.4

Latest update is a deal breakerThe latest update aggressively tries to sell their premium features, to the point that I can’t send emails anymore without a ridiculous looking signature or I have to pay. Loved this app for years but I’m not interested in being forced into a premium subscription..Version: 3.0.2

Security issuesSpark is Ukrainian based. With the war going on and the fact that US military, land and other intelligence operations have been operating out of Ukraine and their very sketchy privacy laws and protections, one could conclude that providing Spark with access to sweeping personal data is highly risky. No ways. UPDATE: Read the developer’s reply to the above. Do you see how they don’t specifically state that data is NOT shared with intelligence agencies nor how being Ukrainian based affects data protection or enforcement. Having them in a “cloud” does not prevent unsolicited access. And being legally located in Ukraine provides loopholes for access by certain interested parties. Ukraine does NOT have the resources or interest to pressure breaches or legal avenues..Version: 2.11.14

So many great things about spark, but...Unfortunately, it has happened again where I inadvertently deleted an entire thread when all I wanted was to delete an individual email. This time, though, it occurred far back enough where I couldn’t find the email I was searching for in the deleted items. There are a lot of things I really like about Spark, so I hope your dev team addresses at least these two very important feature requests: namely, fully-featured search capabilities, and the ability to archive/move individual emails even when they are part of a thread. I have submitted these feature requests, and have been told they will be addressed. Also, lots of issues with iCloud calendar integration, but that’s not a deal-breaker for me, as is it’s not business critical. However, for now, I can’t afford to wait for Readdle to make these changes while I keep using this as my main email client. I will need to migrate to a different client. I am on the Readdle mailing list; please keep me informed of Spark’s development. I hope I can get back on it soon..Version: 2.5.10

Redesign not readyI’ve been a Spark user for years, and largely been happy with the app. Unfortunately, this recent redesign and user experience for this version has me reinstalling the default Mail app. This version is extremely slow, not just on launch, but on everything I want to do that I loved about Spark. The mass “mark as read” or “done” don’t work anymore. The app either crashes or it has an interminable ‘busy’ spinner. App launch isn’t nigh instant anymore, it takes nearly a minute to launch…the quickest I’ve been able to see email on this version is 30 seconds. Then there’s the new premium features prompts. They are so intrusive and get in the way of my workflow. I liked the new tutorial, but the persistence of the premium prompts is aggravating. After the tutorial is done, if the user isn’t premium, then get rid of all the icons and prompts for premium features. It slows everything down when I see a new feature icon but all it does is lead me to a purchase page. It’s okay to remind the user once in a while like you did with reviews, but the persistent premium icons on all email views is too much..Version: 3.0.5

Many emails lostJust confirmed its a Spark issue reading some reviews with similar situations. Many emails lost in a few months and some of them were in my inbox for years as records. There is an option to organize your inbox with notifications, newsletters and rest of emails. November 2022 realized some emails from notifications and newsletters were gone. Sent an email to support. At first they said it should be an issue with my Gmail account but finally accepted to check my case and shared some files with them showing the issue but never had a final answer. Few days ago ALL my notifications and newsletters were gone… Sent an email to support and same than before “should be a Gmail issue” “send us some files showing specific emails deleted”. Guys you perfectly know I’m not the only one having troubles with this. Already lost some important emails dont make me lose more time. Used to love Spark and suscribed to premium version as soon as was available but paid with money and many emails lost so I’m really disappointed at this time and looking for another email app that can rely on.Version: 3.3.5

Developers Don't Know Rule 1The developers don't know rule #1... if you add a feature, you must add an option to disable it! There is no way to disable conversation threading, which I absolutely hate! When I submitted the feature request, I was told they have no intention of ever implementing an option to disable it. X! Wrong! The correct answer is “We will add it to the list of feature”. Other than threading, I really like this app, but can't deal with the threading. Every other app, including the stock app has an option to toggle threading. Who does Readdle think they are to say they have no plans to ever implement an option to disable it?! Will have to find a new mail app cause I can't deal with threading. EPIC CUSTOMER SERVICE FAIL!.Version: 2.6.3

Last update wrecked a good thingWell the last update forces a subscription of $60/yr if you don’t want a sent by spark signature on every email. Very sad they decided to wreck a good email app. I understand a small subscription fee but from free to $60 a year! That’s pure greed. I thought better of the company until now. Went from 5 stars to 1..Version: 3.0

Great app, just one thing...I previously rated this app 4 stars, but lately I can barely even open my emails. It takes FOREVER just to load a single email, and it does that with each and every email I try to open. I’m using an iPhone 10 on WiFi, and no other apps are lagging, so I know it’s something with the app from when they updated, because it’s been like this for a while now. Please fix, I’ve been using this app for almost three years now but I can’t deal with this much longer. Previous review: I started using this app for my email and got my boss onto it as well. We both love it because with us being entrepreneurs it helps us to declutter the day and group things much more effectively. The one thing we've noticed however are we don't seem to get the notifications for our emails as easily. I'm not sure if Spark is just not pulling the data enough or what, but even when we do get the notification I can barely hear it with my sound all the way up. We both noticed we've been late on responding to emails because of this issue. Overall I love it and will continue to use it but I hope they try and find a way to make it easier for us to see our notifications..Version: 2.0.8

Keeps logging me out on iOS 16.1.2All of a sudden the app became unusable - latest iOS, latest app update installed on 3rd Dec just to make sure. Keeps on logging me out by itself after a minute or so without any actions from me - all while deleting all email accounts as well, then requires me to re-login again through the main email account (password), then I need to manually configure the email account with servers etc. as I’m self-hosted with a 3rd party, rather than one of the common services (GMail, Outlook, Exchange, iCloud etc). Literally have to go through a 3 minute process to check emails every single time. Mind-boggling. Nightmare. No idea what you guys have done there - used to work so well for years, but now the app is literally useless. What a shame. Leaving this review here to alert you, hopefully gets patched within the next day or 2 otherwise I’ll be uninstalling and recommending everyone I know abandons it too if yet to experience the same problems I do..Version: 3.0.7

RuinedThis used to be the best email app on iOS and macOS but the new 3.0 update ruined it. Especially the macOS app which is unrecognizable from version 2.0..Version: 3.0.6

Dark ModeNow that IOS has updated 13 and all Apps should be following suit. Will give 5 stars when dark mode has been implemented. Come on and implement Dark Mode!.Version: 2.3.12

Love and hate itI know only about two iOS email clients which support Evernote integration. Spark and airmail. Airmail doesn’t even display my work exchange mails and spark seems to have overall the better features. That is IF it decides to work. I deleted my email account numerous times and even deleted all data with spark and registered from scratch 4-5 times. Which is by the way the official support answer lol. Either emails cannot be sent, or the email body has a load error, or the calendar doesn’t work. Lastly I had an global calendar usage exceeded even though I am only messing with my gmail and exchange which on occasion works. When it works it’s fantastic. Then next morning suddenly my exchange account is simply not present anymore go figure.... I would pay for this (one time not subscription please) to eliminate the bugs. How the company can pull a subscription model off is beyond me considering all the bugs. Of I make the math of what a team would end up costing via subscription there should be almost no bugs here and if there are some they should be resolved quickly. This seems not the case unfortunately. Well I’ll keep searching for an alternative and maybe try another update later..Version: 2.0.14

Used for years, time to switchI've used spark for years, and I would have happily paid for it. But I'm not willing to pay 54 USD per year for an email app. Even with that said, I likely would have continued using the free tier indefinitely if it didn't actively make the app painful to use - these constant popups about "how to use" features I've either used for years or don't have access to are pretty obviously the worst UX I've come across in quite a while..Version: 3.0.8

Excellent Email app getting buggy day by dayI’ve been using spark from last 6-7 years and it was fine but lots of issues along the way. One of the biggest issue I’m facing is the email keeps coming back to unread after deleting or mark as read. Sometimes the badge will show unread email count but inside all the emails are up to date, that’s super annoying especially when you’ve just cleared your inbox. I’ll wait for the next update or will have to switch to another email service..Version: 3.8.1

This app still stinksUpdated again: I'm dropping this to one star because the tech team once again asked for logs. Tech team: we keep sending logs, yet the bugs persist for years. That's not good business. Updated: It’s amazing that I wrote the below review more than a couple of years ago yet the exact same bugs persist. This is the thing with Readdle: they keep asking for bug reports and then say they’re working on fixes, but clearly that is not the case with Spark or with any of their apps. Lowered to 2 stars until they actually fix the bugs. Also, please don’t tell me to reach out and email you because I’ve done that several times, always to get this ridiculous steps I need to take to send the bug reports. Fix your apps. Original: Spark offers some nice features for users looking for a different email experience. However, it has a few nasty bugs, one of which is when you send an email and close the app, only to get a notification that the email didn't send and that you have to re-open the app. In addition, the badge counter sometimes is off. I hope they fix the bugs because it's a great free app. That said, I suspect it will go freemium very soon..Version: 2.11.9

Big annoying subscription pushI’ve been using the app for a very long time. After the big recent update and the push for a subscription model, we were told that old users can still have all the old features. Alas, the new mobile experience is terrible. More recently, after an update today, there’s an app walkthrough, again, that forced me to test out features that I already knew, no way to skip it, just to end with an invitation to subscribe. This is borderline harassment of loyal users that made the app what it is today. I am not subscribing to an email app, if you don’t want the free users, kick us out and go justify to your investors the shrinking market share..Version: 3.2.5.

In the end, uselessYou can not mute the badge for categories like Newsletter and notifications, which makes this whole app meaningless. Speed is slow but the first flaw is more important. Otherwise, has the potential to be a good app..Version: 2.3.9

Changes don’t syncIf I archive a message in this app it’s still in my inbox on webmail. If I send, it frequently tells me it’s sent but it hasn’t and I later have to open and go to the outbox and force it. This app is broken..Version: 2.5.10

Missing Dark ModeAdd dark mode please. The Mac version has had it for over a year..Version: 2.3.12

Desktop VersionIf you ever want to send emails to groups you should not download the so called upgrade to this version. Interaction with other apps has been lost as has the ability to sent an email to a contact group. Sadly the developers seem to be obsessed by AI at the expense of the efficiency of the basic email app. I regret paying an annual subscription for an app that no longer does what it did before the so called upgrade. This is a pity, because the customer service reps are friendly and informative, but seemingly unable to influence the developers. If the issue were to be addressed I would have give the app a four star rating. Readdle's reply to this review was that they had prioritized AI to support email efficiency. They do not explain why, in doing so they felt it necessary to remove other aspects of email efficiency that existed in the free version. Furthermore in my correspondence there have been assurances that these features will be restored, but they are unable to say when, even though I have asked if it is likely to be before my next annual payment is due..Version: 3.4.2

Fantastic eMail Client BUT see update June 2023I’ve asked by email several times but no response, can we please have a way of editing the email addresses rather then delete them to change them, it’s OK if you only have 2 email addresses but I have 15 and if you need to change pop3 settling it’s a big job. then you have 5 stars. If you are an original purchaser of any Readdle products not just Spark are you fed up with upgrade hear and upgrade there, please remove these updates they are very irritating. Update July 2023 answering comments from Developer Response You know fully well where the continued badgering to upgrade it is on all your products, it’s extremely annoying, please make your products a prescription for new customers and leave the early bird buyers free from this hassle, or is your intention to get rid of your loyal customers. Thank you.Version: 3.3.5

No need for this much tracking in an email clientBloated from the hockeySDK. Back to Apple mail. Big privacy concerns..Version: 2.3.5

Political statement - wrong decisionI’m against any kind of war but taking a political statement for the app is not the right marketing. I do not support any companies who are making political conflicts and using them for marketing instead of focusing on a great product. Bye Spark!.Version: 2.11.13

Snooze is BrokenSpark is generally great, when it works. However, snooze is perpetually broken. In prior versions, large numbers of snoozed items would lose their snooze date and revert to “someday”, forcing a periodic review of the snoozed folder to ensure nothing had gone AWOL. Now, snoozed items randomly appear at the top of the inbox immediately after being snoozed, labeled with their correct snooze date, or randomly appear in the inbox based on their original unsnoozed date with no indication they were ever snoozed. The latter is particularly bad, as there’s no way to know when this happens other than to keep the inbox empty or to remember everything that was snoozed and to notice when emails don’t reappear on schedule; if I could do that, I wouldn’t need snooze in the first place. Spark typically works well enough and often enough that my periodic reviews of potentially less buggy alternatives always lead me back to Spark, but the continuing snooze bugs are very, very frustrating. The bug appears to be correlated with having multiple devices running Spark and possibly taking Spark out of the foreground on iOS or closing it on macOS without first forcing a synchronization. However, religiously forcing synchronization doesn’t make the problem go away entirely. Avoiding using Spark on iOS while it is open on macOS also seems to help, as does avoiding using Spark on multiple devices altogether. It’s almost certainly a multi-client synchronization bug of some type..Version: 2.9.13

Could be greatSpark is one of the very few apps that allow you to seamlessly work with emails in other apps, creating reminders in OmniFocus or Things, saving to Pocket or Evernote and for that it’s great. But it focuses on bells and whistles without getting the basics right. I’ve never had a badge shown for unread emails In Spark and not only does it not allow the font size to be changed in the iOS app, it doesn’t even respect the font scaling setting of iOS itself. I’d love to be able to use the app, but not being able to read emails makes it pointless. I’d be happy to pay a reasonable amount for the app. I subscribed to Newton to be able to use 50% of the features that spark has, but given the stubbornness of the team to even commit to providing this setting (see their twitter feed for details) I’ll not be using spark any longer.Version: 2.0.13

Don’t Force Your AgendaSupporting Ukraine is nice, and it’s the right side to take. But forcing your agenda is wrong. Changing the icon to express your agenda and not providing the option to change back is wrong. Shouting out loud simply because you can, is just like Russia. They invaded because they could. You are allowed to show composition and supports, but do it on your own channels, to the groups who love to care about your opinions. Be professional, don’t just be politically correct.Version: 2.11.13

The Downfall of SparkThey’ve introduced a new version and now it is mandatory to display “Sent by Spark” to every email. Unfortunately, turning it off requires a subscription. So sad to see the most used app on the iPhone succumb to this treatment..Version: 3.0

Useless for gmail labelsI received an email from Spark support about my review, encouraging me to submit a feature request. I’ve now done that; here it is. A number of features in Spark such as the app integration options make it a great choice for power users. However, I use at least 20 gmail rules with ‘skip inbox’ to divert almost all incoming mail to gmail labels/folders, effectively making them sub-inboxes. With both the gmail app and the Apple Mail app, I can quickly scan the label/folder list to see which ones have unread emails. Not with Spark, which currently makes it unusable for me. This use of rules gives me exact control. It evolved with the use of Google’s long retired Inbox app, and I imagine there are still many users out there with a similar approach. I have never felt comfortable with the growing trend of email apps that attempt to categorise emails automatically. Here is a feature description. As a power user of email, I want to be able to quickly identify gmail folders that contain unread messages without having to open up the folder (eg by hiding folders with no unread emails, or at least adding an unread email badge), so that I can treat them as sub-inboxes that receive mail via gmail rules. I hope you will consider adding this feature soon..Version: 3.0.6

The worst email client I’ve used.Switched to Spark from Apple mail. To start with it was fine, then the spam started and kept coming and coming and coming and coming. There is no spam filter. I tried adding the emails to block lists with my sever but it made no difference. I was getting over 500 spam mails a day. Then there were the little things like not being able to move folders. Why wouldn’t you give people the option to do something so simple? I hate how both read and unread emails were in bold text. Wouldn’t it make more sense to have unread in bold and read in normal? So many little annoyances that made me hate this email client. When I messaged the team about the issues I basically got told there was no plans to change anything. Well, that was enough for me to go back to Apple Mail and not get bombed with spam mail all day long. Don’t use this email client. It’s awful. It’s unintuitive and lacking basic features..Version: 2.11.20

I hate itI LOVED spark until 3.0. 180 off a cliff. Please, please undo this horrendous change and take it back. Stop beating me over the head with endless, frustrating tutorials and a completely unintuitive step backward with the overall interface. It was great before and did NOT need to change..Version: 3.0

Used to be good… not anymoreThis used to be my fav email app for many years but now all they do is push to subscribe and spend money and force you to press buttons to see new stuff. Another bad part, they ask you if you want to block a suspicious emails and when you press “block” you get a pop up that says “give us money to do that” pointless app. Getting close to moving to something with less money scams..Version: 3.8.0

Too much subscription pushingLOVED this app for years, now it’s been ruined by the constant subscription pushing for the pro version. Deleting this app and going back to the apple mail app or the email’s home app. B.Version: 3.2.8

It’s like having an iPhone that doesn’t make phone callsA number of great features and possibly the best email app available except it’s let down by how slow it is. More frequently than not you’ll know you have emails however it won’t download. It seems really hit and miss about whether it’ll download or not and it’s not related to the source nor the email size or network coverage. Big failure that’s been raised for a long time but the updates seem to focus on adding more features without addressing this basic problem. Not much use having all of this text formatting when you can’t actually get emails..Version: 2.3.5

Terrible redesignThere’s almost a forced introduction to try and sign up for the paid option. On top of that, the delete , deletes email outside of its category.Version: 3.0

Cost of Living Crisis and another subscription?I’ve been using Spark for years. You had different options available to you other than another subscription service. Subscription service fatigue is a real thing and all you’ve done is alienate a huge portion of your customer base. Whoever your product design lead is needs to be fired. You took a good app, a solid base, and made it a generic product like every other subscription service paywall. You’ve now got a small and diminishing customer base. And your auto reply of how things aren’t really different is only serving to further alienate your customer base. Disappointing! Additionally, forcing your existing customer base to pay for a subscription to REMOVE your “Sent with Spark” additional signature is just a tart move. Uninstalling..Version: 3.2.4

Love it. Latest release full of bugsLove this up but this latest new flashy shiny new look is buggy. Freezes all the time. Fix it quick please. And find a better QA process.Version: 2.5.0

Absolutely terrible Spark app and supportWhere do I even start with this… Since they updated Spark to a paid service option, the app has nosedived to the most buggy app I’ve ever come across. For starters, emails don’t open, you get a spinning circle when opening inbox emails. The app shows more spinning circles on spam email folder. The app crashes and the badge count does not match the new emails. I’m not sure whether they are doing this to get people to pay for the paid version, but the classic app is dire. Secondly, support is next to useless, you get the standard generic responses like have you tried a different network etc. The moment you say yes I have, you get radio silence for over a week. Nothing gets resolved, they don’t take on feedback and frankly I’m ditching them for good. Greed as destroyed what was once a great app. I’m out..Version: 3.2.5.

Getting too complex and losing original benefitsI have used Spark for many years now as it was a great email client for cutting through all the noise of marketing emails, newsletters, etc. and focussing on emails that needed my attention such as bills, bookings, click and collect orders etc. I rarely write emails on my phone, so whilst I am sure all the AI enhancements they are promoting at the moment might be great for someone who relies on their phone to reply to emails, this simply isn’t what I’m looking for. As a result though I think it’s made the process of reading and organising your day-to-day emails a lot more complicated. The app also more often interrupts you with advertisements for the AI features. I understand they need to make money from these, but again it’s off-putting. The app just “feels” slower now than it ever did before. It would be nice if attention were refocused on the whole experience if the developers have now implemented the AI features for those that need them..Version: 3.5.1

A lesson in how not to roll out a new overhaul.Please bring back the calendar viewer on desktop. I’ve been a power user and evangelist for Spark for over five years. Their seamless calendar integration, freemium pricing model, signature sync, and smart inbox have been the gold standard for mail apps since 2018. Upon news today of the new redesign, I was so excited! The old design had remained unchanged since I started using it, and I was excited for the beautiful new refresh with new features. I was even willing to pay yearly for the app if it meant we could have more product development and better features. However, as of today, I am done with Spark… The updated app (looks beautiful) removed calendar integration on the desktop, which was mission-critical to me. Additionally, the free-to-use model I am in adds a “Sent with Spark” to all of my email signatures (I have 12 inboxes), and now the pay-to-use model doesn’t let me upgrade on a desktop (it freezes), nor does it honor my existing account. This isn't how you roll out a wide-scale app release. It’s clear that little testing and no concern for user experience was considered in this update..Version: 3.0.3

Used to Love SparkI used to love Spark and recommended it to so many family members and friends who began using it as well. I was able to use the widget to preview my inbox (which was my main reason for getting it) and the intuitive design helped me stay on top of my emails for the first time. But the app continues to work less and less well for me :( At first it would log me out of email address #1 very infrequently. Then it began to happen more frequently until it was occurring at least weekly. I last reconnected this email address 4 days ago. Now, the app has disconnected me from all 3 email addresses I had on there and will not allow me to login using the right credentials (it worked online with them). Since I can no longer connect my email to Spark, nor be certain the connection will remain stable, I will be looking elsewhere for a new email app :( I’m actually sad because I loved Spark and loved showing it to different people but I need access to my email and only want to recommend products that work well to people who trust me. I hope these ongoing issues are resolved and thank you for the past year or so of service. I appreciated it and wish the developing team all the best!.Version: 2.11.6

Used to be really goodI’ve been using spark for a few years and really enjoyed the service, however lately a lot of good features are being tied to the paid person. The spam filtering is terrible and you can’t block email addresses without the paid version so they just keep coming. Basically makes the app useless without having to filter through garbage multiple times a day. Too bad, use to love this app. Just going to switch to Gmail..Version: 3.3.1

Amazing before the 2.0 upgradeThis app was my go-to before the major upgrade. Not it’s almost unrecognizable: Slow on mobile, buggy on the desktop app (Mac). When I say slow, I mean it’s really, really slow. It would often take a couple of seconds (up to 10s) to load. I’m scare to even switch contexts because as soon as I switch to another app, then switch back to Spark, it freezes and then the logo screen shows up again (another couple seconds wait) and takes me back to the home screen of the app. It’s not just me, its the same on my wife’s phone..Version: 3.2.9

The Future of Email…or is it?I really want to love this application and be satisfied with it but I just can’t and I’m not. There are some features missing that I would expect to have if I am paying monthly for something. For starters, a better way to block (and keep blocked) spam emails, or at least have what we mark as spam go straight to the spam folder, rather than continuously come into the inbox. An option to block the domain and/or email address would be great as an addition or even in lieu of. I have used two other apps for my email and they blew Spark out of the water when it came to that. Unfortunately, they didn’t fare too well in other areas but I would rather have better security than AI integration for writing emails, but that’s me. Also, it seems to struggle syncing between my devices (I’ll have an email on one device, that’s new and hasn’t been looked at, and I’ll go to another device and open the app and once it’s loaded, that email is not even listed there). I have missed out on some very important emails because of this. It’s lagging more now as well. Not sure what’s going on. I’ll wait a little while longer to see what Spark comes up with but if they can’t/won’t do anything about that, then I’ll be forced to move to a different app..Version: 3.7.2

Love the app!I am noticing in the past two days the smart inbox isn't working. I hope you fix soon.Version: 1.9.1

Spark was great - now it’s notI’ve used Spark for the past 3 years. I have 5 e-mail addresses because I am a teacher at several schools and a law student. I turned to Spark to better organize my email. However, I now dread having to open the app every morning. My “flagged” emails are overflowing. My “seen” emails are overflowing. I can’t figure out how to unsubscribe from emails without having to physically go into each email to click “Unsubscribe”. The app does NOT sync between iPad, iPhone, and Mac which is frustrating because if you delete emails on your iPhone you can then expect to see them UNREAD when you check your email on your Mac. Email signatures that you create on your iPhone will not sync to your Mac or iPad. Also, if you do not use your iPad for a week (Spark installed) - you will be inundated with zombie emails that were replied to or deleted already. Additionally, there’s no option to create email lists/groups. This is frustrating because as a teacher I like to create email lists of my students. Aside from that my Smart folder is unorganized. Emails marked as spam still come through to my inbox. The added team features are just unnecessary bells and whistles. I’m in the process of transferring my emails to Edison Mail. Spark has become headache..Version: 2.3.10

Annoying to useOnly reason i use it is bc no other app does fetch notifications for gmail accounts, and i hate the gmail app. default view is all inboxes merged, no option to just choose a primary inbox. when mail sends, it has a like 5sec countdown timer, but even after waiting that time the mail never sends, and i always have to open the app again and wait again for it to send. no “mark as spam” button on notifications menu or when having an email open, in the inbox on-click menu theres tons of options for what to do w emails but i dont need most of them so its just confusing. would be good to be able to hide options i dont need, since we can already customise the menu in some areas. would prefer there to be a one-click way to select mail, my old mail app let you select mail by clicking the contact icons in the inbox. finally, when i want to use the menu for notifications by holding down, theres a long delay in the email opening into full view, which often makes me go to click a menu item only to end up opening the email. would be good to be able to turn off full view for notifications, especially as it’s badly cropped on the sides so i usually cant read it properly if i need the feature.Version: 3.3.4

Used to love now the bugs are KILLING meI used to love using this app, however recently im continuously being booted off. This entails me re-logging into all my accounts on spark reconnecting them to all my Google accounts and redoing all of my signatures I had previously set up. I also have to reconfigure all of my settings in this app that I established prior to. At first it only happened once and I was OK with it hoping was just a bug. But now it’s happened twice in two weeks. If this doesn’t get resolved I will no longer be using this app. I tried reaching out to customer service because I would love for these bags to be fixed so I can continue being an avid user. I just don’t have time for it. It’s suppose to simplify my life not complicate it. It’s also super hard to create folders and organize compared to just logging into my Google account and doing it there..Version: 2.11.2

Pretty awesome app!Great email app, it’s got great functionality and love the versatility with notification/badge counts, ideal for someone who may manage more than one inbox for work (or uses this app for both personal and work use). Gave it 4 stars because there were two features missing or needs improvement: 1. Provide the option to turn of conversation view (this is mainly personal preference) 2. The Apple Watch complication doesn’t seem to reflect the iPhone app’s badge settings. I have two inboxes I manage for work and I wish to only see a count on my watch for one of the inboxes. I turned off badge and notification for the other inbox but the Watch complication shows a count of unread emails for both inbox. No way to tweak that which is disappointing. Hopefully this can be implemented in the future and it’s not due to watchOS’s limitation. All in all, very good app. Thank you and keep the good work up..Version: 1.12.9

Threaded view is a nightmare.Lovely app, almost the perfect email client for me with lots of potential. However, and it’s a big one forcing threaded conversations on the user makes it nearly a non starter. After a week of evaluation I was missing new emails as they were buried in threads, and the structure of the presentation especially if forwarded or attached emails are included means it’s a Sherlock Holmes job to find the mail you want to work with. I have to switch to another app to figure out what’s going on, and that’s not sustainable. If this had the option of standard mail view and not conversations it would be five stars as the search is fast and effective, tie in with Evernote and Todoist is brilliant and signature management is perfect. Come on guys give us the option to not have the conversation view..Version: 2.0.3

Once Great App Turning Into Subscription HellNo email app is worth paying an endless subscription (a onetime charge would be ok if it’s a really good product) and this once great email app is still useable but its developers have decided to prioritize their passive income streams over building and maintaining a user friendly email application. They’ve recently added “AI” something or other in an effort to extract even more money from their users and add more useless bloat to their app. Have been using Spark as my default email app for many years but if the devs keep aggressively pushing their ever expanding pay to play features (which I don’t need) and making the app an eyesore that only a subscription will remedy I will go back to Apple Mail..Version: 3.3.5

Good but not for everyday useSpark is a great tool to go through large number of emails quickly in organised manner. It categorises emails automatically first so that you can tackle similar types at one go, and then also offers vastly customisable filters to nail your niche needs perfectly. However the biggest downfall for Spark is that it isn’t fast enough for everyday use. Spark can take sometimes up to few hours to realise there is a new email in inbox compared to other email clients. Also even if the app knows there are new emails by way of notification, for it will not download the contents of the email until user opens and refreshes inbox - which can take up to a minute of your time staring at the spinning wheel. Even afterwards, Spark will frequently fail retrieving the email contents and all I get is the title of the email. All these add up to highly frustrating experience if you want Spark to completely replace your previous email client..Version: 2.3.5

Reading emails is great. Replying, not so.Not too sure why the keyboard lags like crazy..Version: 2.1.6.

Thanks for the cancel cultureRefusing services because of origin is called racist. I don’t stand for Reedle stupid political cancel move on ordinary people. Who is killing people since 2014 in Ukraine? Your own government!.Version: 2.11.14

Long time user, forced to leave after latest updateThis app was fantastic, such a godsend. Since the last update which introduced spark premium, I couldn’t recommend it enough - made email so easy to manage. However since the update my emails no longer stay marked as read, the badge count is inaccurate, pins no longer work consistently (unpinning themselves after a few hours), and sent emails take hours to send (they stay stuck in the outbox for way too long). Spark, I want to continue to support your app, and I was considering subscribing to premium, but because of these issues in the free version I won’t and I will have to find another mail management app. If you ever fix these problems please send an email or notification to your users, as you could get some of them back. I’ll come back if these issues get fixed, (and you introduce the ability to be able to turn off email grouping when viewing a chain of emails). Thank you for making such a great app in the first place, but please go back to the previous version before the update! The whole app is essentially broken!.Version: 3.0.6

Cool features but...Can’t seem to eliminate the conversation view which I despise. Second, fonts don’t scale with iOS font scaling so very difficult to see the emails as composing. Gotta get that resolved..Version: 2.3.12

Was perfect, now it’s just mediocreI’ve been using spark for years, it was my go-to mail app as I’ve despised all others I’ve tried. It’s UI, integration and features are second to none. I’m yet to find an app with features packed into an app like this. However, this app previously was a paid app with no subscription. Ever since they introduced their subscription model, my inbox has been packed with spam emails, emails I never got before - even on other email clients. I sent an email to support a month ago describing this issue - radio silence. I want to keep using the app but it’s unusable unless you pay its monthly fee. I’ve never subscribed to some of these mailing lists, so I suspect that I’m maybe getting subscribed or sent random spam emails to my main inbox just to coerce me into paying for their subscription.. The app is now free, and yes a subscription model brings in more income, their loyalty to their original user base is non existent. I paid for the app, now I’m being punished for not subscribing. Time to go back to the default iOS mail app, it doesn’t have near as many features as spark, but at least I don’t get ‘randomly subscribed’ to spam or newsletters..Version: 3.0.8

Perfect before subscription introductionI don’t mind paying for a subscription but they won’t even let you block people without one. It’s ridiculous..Version: 3.3.1

I really want to love this app, PLEASE READ SPARK!!’I have been hunting for an email application for the last 18 nktnhs that would work well in my use case & had a unified inbox feature, as well as some of the other great features spark has. My main concern was having an app that worked well across platforms, I have a custom gaming pc, a MacBook Pro, iPad Pro & iPhone & I needed something that worked well for all those platforms; at first when I found spark they didn’t have a windows application but it said coming soon, I instantly became excited & started settling in on their platform with plans to use it & just wired patiently for the windows application. Now the windows application is fine, so is the MacBook Pro application for the most part, it’s the iPhone application I can’t stand anymore. 98% of the time I click out of the application it completely signs me out & i have to fully sign in & go through your guys annoyingly long startup menu that as far as I can tell has no way you can disable it. & as annoying as that was, right now just topped everything, I just tried 5 times in a row & it REFUSES to let me sign into my gmail account— AT ALL!!! So I guys I have to find another application till you guys can fix this? Since now I can’t even sign into my email account?.Version: 3.2.8


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