Common Alternéo Problems & Solutions and Troubleshooting Guide

You're experiencing issues when using the Alternéo app and want to find workable answers to your concerns, right? Those who are experiencing issues on mobile devices running iOS or Android can learn more about possible solutions in this post. The Alternéo app's creator (SEMITTEL) is generally the one to blame when issues arise. However, not all bugs in are the result of careless coding. Follow this troubleshooting instruction manual covering both iOS and Android platforms in their entirety. Fix any and all app-related issues, including crashes, failures, lost connections, and failed installations.

Alternéo iOS app crashes, not working, errors
Alternéo iOS app network issues
Alternéo on iOS has black/white screen
Common Alternéo issues
How to fix Alternéo payment issue while purchasing app or upgrades?

How to fix Alternéo app crashes or not working?

First, shut down the Alternéo iPhone app and open it again.
Any hiccups are usually cleared out of the app's cache when you restart it. To force close and relaunch the Alternéo app on your iPhone, follow these steps:
1. You can access the app switcher by making a vertical glide from the bottom of the screen to the center.
2. Find the Alternéo app.
3. To exit the app, swipe it up. It's the same procedure to terminate any remaining background applications.
4. The most current updates won't take effect until you restart your iPhone, so be sure to do that.
Install the most recent version of the Alternéo iOS app:
1. Launch the Alternéo App Store on your iPhone's display.
2. Look for the Alternéo app. To open it, just click the button when you find it.
3. An "Update" button will appear if there is a new version available to download.
Removing and reinstalling an Alternéo iPhone app:
Any damaged temporary files or data that may have been the cause of the app crashing or failing to load will be removed when you uninstall the Alternéo app from your iPhone. After you have deleted an app, you can reinstall it via the App Store on your iPhone or iPad.
Update your iPhone to the latest iOS version available:
If the issue is related to a bug in the previous iOS version, updating to the most recent version should fix it. Here's how: go to your device's Settings » General » Software Update.
Other options
If you're having trouble, please contact customer care by phone or through the website's contact page. Contact Alternéo customer support or visit the Alternéo contact page to report the issue and get assistance.

How to fix Alternéo iPhone app unable to connect to server or internet connection issue?

Reset network settings:
Follow these steps to resolve network connectivity issues on Alternéo app for iPhone:
1. On your iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode.
3. Then tap the option to confirm Reset Network Settings.
4. This action will reset your network configurations and restore the default settings. Your WiFi networks and server settings will be deleted.
Turn off your VPN in your Settings Menu:
1. If you use a VPN, it might be the issue. Turn it in the Settings app under "General" » "VPN".
2. If the VPN keeps turning itself back on after you turned it off, go to Settings » "General" » "VPN". Click on your VPN provider and then click "Delete VPN".

How to fix Alternéo black screen/white screen (blank screen)?

Follow the alternéo iOS app crash troubleshooting guide here ▲

How to fix Alternéo payment issue while purchasing app or upgrades?

Here's how to resolve any payment issues you may be having: Carefully double-check your payment information (credit card or debit card) and its expiration date. Make sure your bank account has adequate funds in it. Possible reasons why you can't upgrade include not having enough money in your account or problems with the Alternéo site's payment mechanism. That's a dealbreaker, obviously, but don’t fret just yet. Wait a little while and then try again.

Common Alternéo issues

It's possible that there are more, less prevalent ones, but these were the ones we encountered most frequently. Naturally, the Alternéo development team works to address these issues. However, this will only help if the issue is not caused by your computer's configuration but rather a bug in the software itself. The general rule of thumb is to make sure you always have the most recent update on your smartphone. Rebooting the device is a common solution for fixing many faults and issues.

Alternéo no internet connection
Alternéo does not load
Alternéo loads very slowly
Alternéo does not start
Alternéo cannot be opened
Alternéo is not responding
Alternéo hangs
Alternéo is causing errors
Alternéo reduce battery consumption
Alternéo login does not work
Alternéo always crashes

Have a problem with Alternéo? Report Issue!

You have problems with the app Alternéo and you are looking for suitable solutions to fix the errors?

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Why should I report an issue with Alternéo?

Pulling issues faced by users like you is a good way to draw attention of Alternéo to your problem using the strength of crowds.
We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
If you are a Alternéo customer and are running into a problem, appsupports.co might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Alternéo.

✱ Alternéo Report & Feedback Form