ACDSee Mobile Sync Negative Reviews

ACDSee Mobile Sync App Complaints & User Negative Comments 2024

ACDSee Mobile Sync app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using ACDSee Mobile Sync? Can you share your negative thoughts about acdsee mobile sync?

ACDSee Mobile Sync for Negative User Reviews

✓ Stopped WorkingWorked mostly OK for about a fortnight then refused to actually send over pictures. Before that, only real problem was a forced count of new pics which only cleared if you sent every pic. Whether you wanted to send them or not. But now it’s a useless app. Shame. It was great when it worked. 4 stars for sure..AtherworldVersion: 2.2.2

✓ Keeps going off lineWhy, after I have transferred photos to the computer, does the app go off line? Can’t find easy way to connect other than uninstalling app and restarting the process again..Dandydog1Version: 1.4

✓ Meh solution to offloading files from iPhoneIt's a good concept, connects to pc via QR code easily enough, but if you're trying to move large videos or thousands of pictures that exceed your cloud storage in iCloud or Google photos, the app will repeatedly crash. The app also can't seem to work in the background which is just baffling that they'd design it that way. When you minimize it, two minutes later it notifies you that connection was paused or lost sync. Frustrating when you're trying to backup 34,000+ files. Also, if your screen turns off, it'll disconnect unless you change your phone's screen settings to never turn off. This is not ideal, as it causes your phone to overheat and kill your battery. The only positives for this app is that A) it's free, and 2) it's better at moving files than archaic iTunes..SpageroniVersion: 2.1.0

✓ Not for MAC version.Very aggravating that it is not made clear that the MAC version is not recognized by this iPhone app. Got this app then purchased the MAC version for $60. To go through the hassles and find it does not send pictures to a MAC is frustrating..Mac 3030Version: 1.4

✓ Don’t sync to Mac REALLYPlease explain why... or make a product that will.... welcome too startups.Not-poorVersion: 1.4

✓ ACDsee mobile syncCompletely useless! Even with a fast WiFi connection I am unable to transfer any images. Always get the message: request timed out. If there were a way to give 0 stars I certainly would do that.WdvhikVersion: 2.0

✓ Crashing on latest 6th Generation iPad MiniStarts to load then hard crashes to Home Screen. Tried re-install, crashes right after allowing network access. Please fix. It seems like there’s no free support beyond forums? Still working okay on iPhone 13 Pro. UPDATE: Seems to crash when there are no photos in the library, indexing error in the code?.Tom_in_HawaiiVersion: 2.2.2

✓ Doesn’t copy original file qualityThe program works as advertised, however it does not support Apple’s new HEIC File format. What this means is when you copy a file using ACDSee Mobile Sync, you get a small JPEG and an HEIC file. Whereas if you copy the same file using the Windows 10 File Manager, then you get a much larger JPEG file. I like to work with original files, so I quit using this program..PkcouchVersion: 1.4

✓ Has potentialHas potential but seems to jam up if syncing a large qty of pictures (more than 100).Lil EffVersion: 2.0.4

✓ Some issuesProduct is very wonky when you add a device or get a new device. Tech support leaves a lot to be desired. I use the product, and have not found one better yet, but it could and should be much bet IMHO..SwbiffyVersion: 2.3

✓ Couldn’t make it work.I couldn’t find my server (desktop computer) so I tapped the “more information“ link on the error message that came up. I followed the steps until I came to one that said: make sure Bonjour is installed. I assume on my computer not my iPhone. The only software that I could find called Bonjour was an Apple printer wizard from 2010. Needless to say it was of no help at all. So, if need some obscure piece of software to make the Mobile Sync App run, then the least ACDSee could do is to put a reliable link on their website and provide a bit more information on how to trouble shoot. I’ve been using ACDSee products since 2001 and have been really happy but this is very disappointing..TcayycVersion: 2.0.4

✓ Works good for 10 photos and stopsI have 1000’s of files. I am constantly losing the connection and having to restart the app or selecting stop and start on my windows 10 collection side. It’s a great idea but just doesn’t work smoothly at all.BaggesenVersion: 2.1.0

✓ Works, but only manuallyFor me on my iPhone SE, the app will recognise ew images in my camera roll and select then automatically so when I run the app I just have to click upload to get them onto my laptop. What the app does NOT do is upload those images automatically in the background. I have logged this issue with the developers after much testing and checking if settings at my end, and so far nothing has changed. If this issue were fixed and background uploading worked in the way it does with DropBox, for example, then this would be a five-star review. As it is, it does not really do what it says on the tin..AliGWrightVersion: 2.2.2

✓ Does not workKeeps telling me to make sure my computer is on the same network, which it is, then refers me to the App Store again. Useless!.BarnbarrochVersion: 2.0.4

✓ I want my money backWhere is the QR code ? I have no desire to become a life time member. At First the started off as a few dollars. Then that wasn’t the “real” app” And it has yet done anything. Except wasted my $ Either learn how to write dig a ditch 4 realz.SomeoneactuallybreedwithyouVersion: 2.1.0

✓ Mobile syncAt times mobile sync can’t find default target. I was told to right click stop and restart and then restart my phone..JnardozVersion: 1.4

✓ Not working for meFor Windows 10 in combination with an iPhone XS Max running iOS 13 this app just does not work. The first couple of times I ran it, it exported some of my photos but would stop when the phone would lock. After that first day, I get a request timed out error on sync, and the app has never worked again since. I have restarted my phone and laptop, uninstalled and reinstalled the app, checked firewall settings, none of which have solved the issue. Seems like more of a hack than an app that was thoroughly tested. Why not just connect ACDsee to iCloud and sync from there?.GtrTrekVersion: 2.0.4

ACDSee Mobile Sync works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ACDSee Mobile Sync.