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Copart Transportation App Complaints & User Negative Comments 2024
Copart Transportation app received 59 complaints, negative comments and reviews by users. Have you ever had a bad experience using Copart Transportation? Can you share your negative thoughts about copart transportation?
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Copart Transportation for Negative User Reviews
✓ Customer delaysApp not working. 2 hour delay. Not very organised.Version: 3.6.5
✓ Absolutely useless app I booked 8am but still waiting till 12Not just app all company totally useless no respect people time.Version: 3.1.3
✓ Horrible truck loading areaAs a transporter I would think Copart would set a better example for keeping truck parking and loading areas , cleaner!!! I automatically charge more to transport Copart vehicles, mine you , I go to many locations in the pacific north west!!! Just a month ago , I went thru Las Vegas Location and got a huge cut in front drive tire of my semi truck!!! No response from management when I brought it to there attention!!!! For this reason I give far warning and 2 stars!!!!!.Version: 3.5.7
✓ Room for improvementEven if the pickup order is in route, we should be able to take it out or pause it if we get rerouted to a company call or a police call. Or if the owner wants to reschedule then it doesn’t look like we blew off the call for no reason. Lots of times I have customers wanting to schedule for late evening or early morning. And if we submit a problem there are times we rectify without company assistance by customer returning our call and we can not remove our submissions and if it’s after five or the weekend then wires get crossed come next business day. Would also be nice if we could copy and print to our own printer directly thru the app..Version: 3.1.1
✓ Pointless appointment systemPointless appointment system. Been here over 30 mins again, no other trucks in yard , I can see the car I’m collecting but once again drop drivers couldn’t care less The app may well be fine if was being used correctly and efficiently by Copart.Version: 3.5.3
✓ Worked ok until the latest update.This app worked ok until the recent update. Some yards still don’t have a clue how to use it right and now the app is way harder to use and very glitchy..Version: 3.5.0
✓ BabaCan’t understand how or who created Coparts transport app, 85% terrible app from a big company as such. Terrible.Version: 3.2.2
✓ Can’t cancel or rescheduleCan’t cancel or reschedule on app.Version: 3.2.0
✓ Not enough appointments/appointment times not granted.There is not enough appointments through this app and when I am able to get a appointment the times for appointments are not meant and pushed back, my question is why are appointments even assigned for? Copart needs to figure out a better system with forklift drivers and transporters and buyers to pick up cars purchased at copart..Version: 3.1.1
✓ Easier accessibilityI think app needs improvement. If I’m a manager and need to move some vehicles from one driver to another I can’t unless I call the branch. Also when it’s time for payroll an itemized list per driver will be much more helpful than a splat of lot numbers..Version: 3.6.4
✓ Time and locationsI been using transport app and sometimes is ok but most times the yard location disappears wen you set appointments and vehicles are in sub lot not in the location indicated please our time as transports drivers work per job and it takes a lot of our time to just have one vehicle pick up. Also we made appointment and the window frame time is too narrow a lot of things may change in traffic and the office at certain locations they are to not considerate. Wen we come from far out town thank you if adjustment can be made to facilitate our job we be happy to coordinate our selfs.Version: 3.2.8
✓ CrapartCopart are useless for anything other than having cars for sale and allowing you to pay. That all works fine. Now try to speak to someone or make a claim, or even pick a car up. The staff talk to you like you are scum while they are earning minimum wage. How are you getting on with their transportation app? With the money they take their system should be faultless. 0 out of 100 from me..Version: 3.2.6
✓ App works half the time.Half if the time app doesnt work. Many time u keep on pressing the arrived button, or other selectable option and they dont work until it decides to work on its own. So frustrating. Copart fix these issues. I changed my truck and was trying to update the app with my current truck and it wont allow me to submit changes. Wont save my new information. So annoying.Version: 3.1.4
✓ Wrong countryReverts to us and unable to change back.Version: 3.1.5
✓ StarAll reviews I been through shows 98% only 1 star, so how comes overall shows 3 stars. Things are doubtful here.Version: 3.5.2
✓ Company OwnerWish I had full access to the secondary boards off my main board without logging out and logging into their boards. I want to be able to see if it’s in transit what the amounts are etc. i’m constantly flipping back-and-forth on three different boards..Version: 3.5.0
✓ OwnerThe worst unuseful app that I ever download. bought car at ma-west warren, scheduled appointment to pick up, came there earlier, waited like 2 hours. than was told that that sub-lot not working with this app. So why in the world that app took and schedule appointment? Even confirmed my arrival time. if that sub-lot not working with the app, app should block it. wast of time. Wish I can give 0 stars..Version: 3.5.3
✓ Overly complicatedOverly complicated and hard to follow along. You have to click the same car several times and is not user friendly..Version: 3.2.5
✓ Typical Copart - UselessNo different than anything Copart develops, full of bugs and non functional buttons. The cancel and reschedule buttons don’t work along with loads of other stuff.Version: 3.2.2
✓ LocationThe app was fine I use this app to help my business and keep control of cars being picked up. But since you use location I can’t put arrived since your app thinks my driver isn’t at your yard idk why you have it like that I’m leaving a bad review because of you location service..Version: 3.2.0
✓ Please make these changesWe need to be able to see all the details of distributed, completed work, instead of just the date and car hauled. We also need to have access to more than a week’s worth of completed work whether through the app or on a website. My accountant is not happy with this new setup. March 2020 - Instead of giving us more access to completed work, the new update made it worse. Completed and distributed work is disappearing the same day it’s done so I don’t have a way to record anything I’ve hauled. Tax records are pretty important to small business owners so please fix this issue..Version: 3.1.3
✓ Driver appNeeds to go back to the drawing board. Acknowledge screen needs an accept all button. Also needs to bug fixed so you dont have go back to the home screen and then back to acknowledge screen for each lot. The lots on the screen need the address and zones for each car so all the info you need for all the cars are on one screen..Version: 1.0.3
✓ Useless appWon’t let me log in.Version: 3.1.3
✓ RecoveryPointless booking on here still got to wait hours and appointment dates that far ahead not worth the storage fees they charge seems just another money making idea from copart yet no real benefit for customers.Version: 3.1.3
✓ Rubbish appCan’t get it to work and no guidelines on how to work it.Version: 3.2.4
✓ ArghhGood idea but never works ... always issues with the app.Version: 3.1.3
✓ Didn’t workMy first time using the app, very disappointed with the results, location accuracy was way out on arrival to Copart, I couldn’t arrive because it said I was in a field and not at a Copart site.Version: 3.7.2
✓ UpdatesThere needs to be a better way to do an update. Preferably not one just when your inside the app. I don’t know of any other app that updates like this, but it takes forever to download and half the time I have to restart it. I have to call in and have Copart manually accept all the time due to being unable to myself due to it updating..Version: 3.2.5
✓ AwfulThis is completely pointless if you are trying to run a haulage business from an office with multiple drivers / vehicles..Version: 3.2.0
✓ Background trackingThis is probably the stupidest thing you have ever put on this app. Can hardly get through the day with out having charge the phone with how it was . Let consume more battery life for a useless tool that will never work . Copart’s to worried about the red due in todays than giving something close to you . There can be 10 at one shop and they will give us one there and 1 across town and send you back to both later that afternoon. Let us decided if I want to be tracked ..Version: 3.6.3
✓ App keeps loging me outThe app keeps logging me out I can’t even login with the same password which i used multiple times. Needs a lot of improvements..Version: 3.1.3
✓ ANo customer care at all all one way refund your money and you’re not allowed to have it back in your bank it’s just in credit in your account Bristol is the worst branch out of the whole company.Version: 3.6.6
✓ Very badAbsolutely rubbish u have to keep ubdating the up every day very bad.Version: 3.2.5
✓ 2 hours waitCopart only had one forklift operator loading cars last time I picked a car They throw them around and do more damage to the car. I had a personal car at the site when I went to pickup it had rear bumper dented, both rear shocks bent by the forks, also the parking brake cable and muffler were damaged by the fork. My insurance totaled the car.Version: 3.5.7
✓ AppointmentNeed to add office visits to load out time as it takes more than 30 min in New Orleans to get in paper work done. You are supposed to be ready to load within 15 min of arrival and I’m still paying and getting title I lose my place in line..Version: 3.6.8
✓ Never worksAlways freezes and has numerous errors. Can’t accept appointments can’t marked as dropped off..Version: 3.1.3
✓ HelloThis app should be more simple it’s really a very complicated.Version: 3.5.3
✓ App will not openI have updated my phone and tried to update the app. I can try and go on app and it will not open. It will start loading and then go back to my Home Screen. I have deleted the app and reinstalled it and still same thing!!! 😡😡😡.Version: 3.6.10
✓ Always breakingTerrible keeps freezing and the can’t find details and no one to speak to over it.Version: 3.1.3
✓ ManagerIt is too complex. You cannot schedule a pickup without it being paid for and we pay with a Company check at pickup to get the secure funds discount. This prohibits us from scheduling a appointment ahead of time. Now I have to sit for hours after getting in line at the desk to pay..Version: 3.5.8
✓ Waste of timeBook a car in for 8 and you’ll be sure not to get it until after 9! Also works great when a customer hasn’t paid the late fees and it doesn’t alert you until the cars meant to be getting loaded and they tell you they’re not releasing it. Bad app what needs far more work, fits in with copart though slow and stupid!.Version: 3.2.2
✓ RubbishAn app worthy for the recycle bin. Never seen such a poorly programmed app..Version: 3.1.3
✓ Simply IdioticCoPart added an additional step to something that didn’t need it. You have to register as a transport, even if your just a member. You have to schedule an appointment to get your vehicle, and if they don’t have a slot available within your 3-day period, you have to start paying storage fees. Also because of this new system, wait times are HUGE. Now transport and tow truck drivers are charging for waiting. So everything is more expensive with longer wait times and more steps. It makes no sense and whoever came up with this system is dim..Version: 3.6.4
✓ Wrong countryIt choses US by default every time you make any changes and then doesn’t allow to revert back very annoying.Version: 3.1.5
✓ DriverThe main group users need to have access to the full driver board without signing into each one of the..Version: 3.5.3
✓ BookingYou can’t make any booking.Version: 3.1.5
✓ Been waiting long enoughI been waiting long enough.Version: 3.5.7
✓ CollectionVery poor service.Version: 3.5.8
✓ UpdateThe new update took away the ability to see the business name for the pickup location. That’s one of the ways we route the trucks because we have become so used to saying the business names..Version: 3.0.0
✓ Not workingWorthless not working.Version: 3.6.4
✓ Service informationApp works fine from what little experience I have with it. I think it would be helpful, and quicker for service providers, if service info was available BEFORE assigning a driver and response time..Version: 3.2.6
✓ Completed to useSince you booked appointment and you Miss it you can’t cancel it till next day Still long waiting.Version: 3.2.2
✓ Dispatching issuesThe main issue I have as a dispatcher and driver I am able to dispatch to my drivers but let’s see something happens and my driver can’t get the car and I need to take the car back to me I can’t there’s not option to take it back to me, the only option is to change to another driver. Also the new update with the ETA that only make things slow because there’s not point of having that..Version: 3.1.0
✓ UselessNot user friendly for customers buying in bulk quantities. Having to “drop off” 600 cars one by one is tedious and frustrating..Version: 3.5.7
✓ Stop f with itIt was good and working just fine then you kept updating it and changing things so now it randomly logs out you take a picture and it now tells you take a picture because the picture you took the first time was exactly what it asked for it, and whats really irritating, is requesting locations be on, yes having a phone is nice but having a phone with a battery is better.Version: 3.6.10
✓ Waste of timeUsual Co part transaction stuff, unable to register the vehicle, complete waste of time..Version: 3.6.8
✓ The app is faultyThe app is faulty but COPART have no interest in fixing it.Version: 3.1.5
✓ It’s awfulUse a different company for goodness sake.Version: 3.2.8
✓ BadYou guys put me in the trouble with my customer when you guys write on the car it’s drivable and has a key and end up the car it doesn’t have key and it’s not even drivable with the broken engine and jam and I justLose my customer that doesn’t make sense why are you guys not writing the right information.Version: 3.5.7
🙂 Copart Transportation Positive Reviews
Copart Transportation works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Copart Transportation.
⛔ Copart Transportation Problems
