DNA Explorer App ProblemsPavel Aristov

DNA Explorer Problems & Troubleshooting and Solutions

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Common DNA Explorer Problems & Solutions and Troubleshooting Guide

You're experiencing issues when using the DNA Explorer app and want to find workable answers to your concerns, right? Those who are experiencing issues on mobile devices running iOS or Android can learn more about possible solutions in this post. The DNA Explorer app's creator (Pavel Aristov) is generally the one to blame when issues arise. However, not all bugs in are the result of careless coding. Follow this troubleshooting instruction manual covering both iOS and Android platforms in their entirety. Fix any and all app-related issues, including crashes, failures, lost connections, and failed installations.


  1. DNA Explorer iOS app crashes, not working, errors
  2. DNA Explorer iOS app network issues
  3. DNA Explorer on iOS has black/white screen
  4. Common DNA Explorer issues
  5. How to fix DNA Explorer payment issue while purchasing app or upgrades?


How to fix DNA Explorer app crashes or not working?

  1. First, shut down the DNA Explorer iPhone app and open it again.

    Any hiccups are usually cleared out of the app's cache when you restart it. To force close and relaunch the DNA Explorer app on your iPhone, follow these steps:

    1. You can access the app switcher by making a vertical glide from the bottom of the screen to the center.
    2. Find the DNA Explorer app.
    3. To exit the app, swipe it up. It's the same procedure to terminate any remaining background applications.
    4. The most current updates won't take effect until you restart your iPhone, so be sure to do that.

  2. Install the most recent version of the DNA Explorer iOS app:
    1. Launch the DNA Explorer App Store on your iPhone's display.
    2. Look for the DNA Explorer app. To open it, just click the button when you find it.
    3. An "Update" button will appear if there is a new version available to download.

  3. Removing and reinstalling an DNA Explorer iPhone app:

    Any damaged temporary files or data that may have been the cause of the app crashing or failing to load will be removed when you uninstall the DNA Explorer app from your iPhone. After you have deleted an app, you can reinstall it via the App Store on your iPhone or iPad.

  4. Update your iPhone to the latest iOS version available:

    If the issue is related to a bug in the previous iOS version, updating to the most recent version should fix it. Here's how: go to your device's Settings » General » Software Update.

  5. Other options

    If you're having trouble, please contact customer care by phone or through the website's contact page. Contact DNA Explorer customer support or visit the DNA Explorer contact page to report the issue and get assistance.


  • dna explorer problems & solutions and troubleshooting guide - 1
  • dna explorer problems & solutions and troubleshooting guide - 2
Common DNA Explorer Problems & Solutions and Troubleshooting Guide

How to fix DNA Explorer iPhone app unable to connect to server or internet connection issue?

  1. Reset network settings:

    Follow these steps to resolve network connectivity issues on DNA Explorer app for iPhone:

    1. On your iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
    2. Enter your device passcode.
    3. Then tap the option to confirm Reset Network Settings.
    4. This action will reset your network configurations and restore the default settings. Your WiFi networks and server settings will be deleted.

  2. Turn off your VPN in your Settings Menu:
    1. If you use a VPN, it might be the issue. Turn it in the Settings app under "General" » "VPN".
    2. If the VPN keeps turning itself back on after you turned it off, go to Settings » "General" » "VPN". Click on your VPN provider and then click "Delete VPN".

How to fix DNA Explorer black screen/white screen (blank screen)?

Follow the dna explorer iOS app crash troubleshooting guide here ▲



How to fix DNA Explorer payment issue while purchasing app or upgrades?

Here's how to resolve any payment issues you may be having: Carefully double-check your payment information (credit card or debit card) and its expiration date. Make sure your bank account has adequate funds in it. Possible reasons why you can't upgrade include not having enough money in your account or problems with the DNA Explorer site's payment mechanism. That's a dealbreaker, obviously, but don’t fret just yet. Wait a little while and then try again.


Common DNA Explorer issues

It's possible that there are more, less prevalent ones, but these were the ones we encountered most frequently. Naturally, the DNA Explorer development team works to address these issues. However, this will only help if the issue is not caused by your computer's configuration but rather a bug in the software itself. The general rule of thumb is to make sure you always have the most recent update on your smartphone. Rebooting the device is a common solution for fixing many faults and issues.

  • DNA Explorer cannot be opened
  • DNA Explorer always crashes
  • DNA Explorer is causing errors
  • DNA Explorer reduce battery consumption
  • DNA Explorer hangs
  • DNA Explorer is not responding
  • DNA Explorer does not start
  • DNA Explorer no internet connection
  • DNA Explorer does not load
  • DNA Explorer login does not work
  • DNA Explorer loads very slowly

Have a problem with DNA Explorer? Report Issue!

You have problems with the app DNA Explorer and you are looking for suitable solutions to fix the errors?

Please wait! DNA Explorer facebook community issues loading...


Why should I report an issue with DNA Explorer?

  1. Pulling issues faced by users like you is a good way to draw attention of DNA Explorer to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a DNA Explorer customer and are running into a problem, appsupports.co might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DNA Explorer.
✱   DNA Explorer Report & Feedback Form
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