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Barnes & Noble App Complaints & User Negative Comments 2024
Barnes & Noble app received 51 complaints, negative comments and reviews by users. Have you ever had a bad experience using Barnes & Noble? Can you share your negative thoughts about barnes & noble?
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Barnes & Noble for Negative User Reviews
✓ The app is so buggyEven with recent updates to fix bugs, the app is just one big problem. When it works, it tends to be laggy or glitchy. When it doesn’t…well you can’t even sign into your account. You can browse as a guest no problem but the moment you try to login, it’s just a white screen that doesn’t do anything. I frequent my store enough that it’s not a huge problem for me personally but it does make ir hard to check preorders and such while on the go..Version: 2.12
✓ TerribleI have been trying for several days to create a new account in the app so that I can access my rewards. I am brand new to all of this. It is very unfortunate that the app does not work. After I fill out all my information and click on “create account”, it just does absolutely nothing and when I try to go to the sign in page to sign in, it’s says there is an error. Very frustrating..Version: 2.13
✓ Like a beautiful shop without a doorI find this app really frustrating. It needs constant updating and keeps logging me out and then not allowing me to sign back in again. There is also no apple pay. So I cant buy anything through it as I have a credit card that is registered in Europe. I also cant reserve any books to buy in-store. Its such a shame as the app is good when it works and it would be so nice to actually buy or reserve books. I get that GDPR thing is not the fault of a the app developers but there there are workarounds. Please let me books!!.Version: 2.9
✓ Authentication is terribleI very much want to support BN over other options, but they make it so difficult. The primary issue is the awful authentication setup. It never stays signed in and the reset flow is clunky. Please consider adding third-party auth options like Apple and Google since this has been a problem both on web and app for years..Version: 2.12
✓ HorrifyingThis app feels like it has not be updated for the 90’s very lagging and log me out every time am not use the app. It glitchy when try to open the app it just keep blink in and out. When I log back in it would have books never look at in my history and in my cart. When trying to sign is with security question it say it wrong But when I finally got to log back in the answer that I put in there was right..Version: 2.13
✓ Forgot this in my first review…Please add an easier list feature so I can quick add books to different (wish) lists that much easier without the need for pointless extra clicks ie let us add lists and add them straight to those rather than to the wish list then our chosen list.Version: 1.2.9
✓ Not sure what’s going onI keep on trying to check out to purchase but another persons name and address comes up on the shipping section even though I keep trying to put my own name and address there… wonder if something is going on. But it does scare me that my address and name can also pop up on someone elses’ app???? Anyone else??.Version: 2.12
✓ This app is confusedThis app had added titles I can’t remove to my cart that I never added in the first place, tells me I’m not logged in (I am) when I go to check out, and sometimes just crashes before opening. If this app were a person, I would ask it for a book and it would hand me a chicken..Version: 2.13
✓ Laggy and not up to dateI’m a big book worm so ultimately, i was thrilled to know there’s a barnes and noble book but it’s extremely slow. It’s also not up to date, I was looking for books by Jeffrey Eugenides and nothing appeared, assuming they just didn’t have his books I went to the website to see if they did and they most definitely have his books and the exact one i’m looking for. Overall, i like the layout but it’s annoying that it moves so slow and especially how it’s not up to date😕.Version: 2.12
✓ Can’t get list sorted by most recentHi I can’t get my lists sorted by most recent. This is a problem since I have lots of books added to my list. Can somebody please look into this? It makes looking what I recently added to my list extremely time consuming on the app. I will have to scroll for about 8 minutes just to reach the bottom and by that time I am too exhausted to use it for it’s intended purposes. Can somebody please at barnes & noble look into this?.Version: 2.12.1
✓ Piece of garbage appI had to enter my address so many times, I nkw have carpal tunnel syndrome. Thanks Barnes & Nobel!.Version: 2.13
✓ DisappointedThis app is disappointing to say the least. Crashes every time I click on a book to read the description or scroll longer than couple of books down. The only time I’ve managed to even add a book to my cart was to log out of my account- but that’s useless because I can’t earn rewards if I check out that way. My app is updated and there are still these crashes..Version: 2.12
✓ Can’t read books, no customer supportThe Nook app hasn’t existed in the Apple store for over a week, and customer support hasn’t gotten back to me in that time. Why get this app to buy books you can’t read? Very frustrating experience - they took my money and gave me nothing but emails that tell me to go places that don’t exist. Not even links! I’ve had to search for everything myself, only to find … nothing..Version: 1.2.13
✓ This app just doesn’t workI can’t even login. I keep getting server error messages. And YES the app is up to date. 🙄 I upgraded my membership through a web browser and then tried once again to login through the app. No luck. What’s the point of having an app if it doesn’t work?.Version: 2.12
✓ Like most other vendor appsNo way to contact customer service through the app. No way to cancel orders at all. Ordered a book for a Christmas present. App said I would get before Christmas but when the confirmation came through the delivery date is for after Christmas. I will seriously be rethinking whether I want to continue business with this company. I don’t like spending money on lies and scams..Version: 2.13
✓ TERRIBLE TERRIBLE TERRIBLEI’ve been trying to buy a books since December 16th I have yet to do that the app keeps crashing and adding things to my craft on its own glitching and won’t let me remove my gift card of my account this app needs so much work and I can’t go in person since my mother refuses to take me. I would give this a zero but I can’t overall raring TERRIBLE.Version: 2.13
✓ DisappointedI’ve just got out of a reading slump (years) and I bought books from Barnes and Noble and signed up for the rewards program. I was excited to be able to look online through the app for books because online shopping is so prominent now. Tried making an account multiple times and it wouldn’t let me. Then I tried to log in because I thought maybe it registered my attempts. It told me I had too many unsuccessful log in attempts when I had never tried to log in. Over it, Barnes and Noble please fix your app. It’s awful..Version: 2.13
✓ The Worst!It is as every other review has stated: HORRIBLE! I constantly receive error messages, it claims login failed due to too many attempts even after trying to login twice, is so glitchy it asks me to reset my password almost every single time. The only time it works is when I enter as a guest. But that defeats the purpose as I can't add to my wishlist, see how many stamps I have or save anything. It's time to delete and rebuild B & N!.Version: 2.13
✓ Fire whoever is in charge of UXI see why this app has a 2.2 star rating now. It’s Black Friday and I can’t even sign into my account. Plus, the layout and navigation of this app makes no sense. It’s too difficult to find things. Don’t even get me started with the weird laggy/jumping scrolling on at least half of the pages. I don’t know who they put in charge of user experience for this app but they should find a new career..Version: 2.13
✓ Signs out on its own and deletes cart all the time.I have to sign back into this app about every other time I open it up, my cart is constantly being deleted on its own. ( which has led me to not get multiple books simply due to not being about to remember titles.) The app is incredibly laggy and closes out on its own often. It will also change my store location on its on after I’ve switched it each time I check availability at store and it becomes a battle to finally get it set to right location. I can go on...Version: 2.12.1
✓ Crashes and lagsEvery time I open the app it gives me an error message that says something went wrong with cart even though I have nothing in my cart. Sometimes it crashes after the message and I have to restart the app. It’s laggy and glitches when I do get into it..Version: 2.13
✓ App always has some kind of issueI love love love Barnes and Noble, and when the app is working it is great! But most of the time there is always something wrong with it. It either doesn’t let me log in, the order history won’t load, one time it charged me shipping when it shouldn’t of (I am a premier member so I get free shipping) I then had to cancel the order and do it again or it’s glitching and just flashing the home screen at me. I like the idea of pre ordering books because it stops me from spending more money than I should but it definitely needs some work..Version: 2.13
✓ Fix this app please!Stop using the “Developer Response” to tell us to delete and reinstall the app. Be a good business and actually fix your product. All of us bookworms want B&N to stay in business and it’s stuff like this that will force us over to Bezos. I literally just want to use the app to see if my local store has a book in stock. Why is it so hard?!!.Version: 2.13
✓ Pretty much as bad as everyone is sayingI love Barnes and noble and I use their membership program, but their app is atrocious. They had a different app that was awful and created this new one, only for it to be just as bad. It’s laggy, signs me out no matter how many times I save my password, crashes when I add too many things to a wishlist and overall makes buying online super inconvenient. Not to mention their search is horribly organized. It needs so much more work, and they should be able to do that now that they’ve raised the price for their membership :/.Version: 2.12.1
✓ Barnes & Noble what’s going on?Using this app has been an up and down roller coaster since I downloaded it. I’ve always been a shopper at the physical stores so a few years ago I decided to download the app to make things easier for myself. Some of the things I do here are price check for lower prices on books, check which locations have some and sometimes I ship if I don’t have the time to go out. But the app has been so unpredictable since the beginning. It takes forever to load anything, the app closes out on me often, and at random points in the day it’ll log me out and refuse to let me back in. I don’t know what’s going on but to anyone considering this app, just stick with the website!.Version: 2.13
✓ I’m lucky if it ever lets me sign inI constantly have trouble with the sign in feature. The new update just made it where I can’t sign in at all. You would think a big company like this would be able to hire better developers 🙄 just use the website. The app is way to buggy. The amount of time I spend uninstalling and reinstalling this app is insane..Version: 2.12
✓ This app never worksThis app never works I uninstall it all the time nothing every load properly on it an everytime I open it, it gives a error message about my cart I don’t have anything in my cart! On top of that everytime you try to get on the browser it goes the same thing the website doesn’t load an always says out dated browser!.Version: 2.13
✓ Can’t Log InI haven’t been able to log in once since creating the account, it always says “something went wrong!” but I know the password is correct bc if I enter the wrong one it says the username/pw combo isn’t correct. I don’t know what the point of this app is if I can’t easily access my account to present at cash to the poor cashier. I’m missing out on rewards because of this as well..Version: 2.13
✓ Horrible AppI've been a member of Barnes & Noble for years, and even though the last app was pretty difficult to navigate, This one is 1 million times worse. I've had to reset my password every single time I've tried to login and then it just spins around and around and never lets me actually login. I think I've been in once, which is a bummer because I do most of my christmas shopping through Barnes & Noble and I've had to find other resources this go around. Super frustrating. They should just ditch it and start new..Version: 2.13
✓ Can’t loginI’ve been trying to login to my B&N account for weeks and an error keeps popping up. I can login fine in a web browser so I know it’s an app issue. It’s extremely frustrating. I tried reaching out to customer service with no response and there hasn’t been an app update since I downloaded this app a month ago. Please fix this app!!!.Version: 2.13
✓ AppI like the old app better then the new one also the odd app logo was also better.Version: 1.2.6
✓ Why I Uninstalled This App After Trying to Buy Books Online.I wanted to buy some books online to build a library at my home, but using the app was very frustrating. It was slow, unresponsive, and often crashed whenever I searched for something. I decided to uninstall the app and look for other options..Version: 2.13
✓ Just Delete the App Its OkaiiYa should either take this app down or update x10!!!!!!!!!! The app is useless in many ways that I prefer to just go on the website that I know have bookmarked, pinned and saved. Edit.… I did reach out to support and an error popped up on my screen. Fix everything. As I said if want anything close to the app just type in the website press share and add to your home screen 💯.Version: 2.13
✓ Recent update caused more problems than it fixedI was satisfied with the app as it was but after being forced to update today, I can no longer log in. Any time I click the log in button, the screen goes blank and I cannot do anything but close the app. I can browse the app as a guest, but that entirely defeats the purpose of my use which was quicker access to my lists..Version: 2.12
✓ The app just doesn’t workI cannot log in on the app, but my login credentials work perfectly when I open a browser tab in Safari (on my iPhone). I have reset my password, deleted and reinstalled the app multiple times, and restarted my phone. This app still doesn’t work for me. Thankfully, I have my plastic membership card and can also use the website, but in this day and age, apps are a nice convenience … when they are functional..Version: 2.13
✓ Crashes and someone else’s cart appears in my accountLet’s see if this remedy this but this is the second time this occurred. Their app continues to crash and act wonky — maybe bc of black friday idk but regardless I have witness someone else’s cart appear instead of mine. Soooo strange. My account details are correct but then when requesting an email verification— the email is addressed to someone else. No one has my password or access to my account. Ive reset my password and bow the app continues to crash. This whole weird things in my cart that wasn’t added by me, has happened before black friday so idk what the deal is..Version: 2.13
✓ Nook app not available in CanadaI was ripped off by these people only to find out I need another app to read my bought book. It said that their nook app isn’t available in Canada. Why have it so that Canadians can buy books on this app in the first place?.Version: 2.4
✓ Frequently crashesI’ll keep this short and to the point. This app regularly logs you out and will not allow you to log back in without completely deleting and redownloading the app…and sometimes even that doesn’t resolve the problem. Also, when you drop a title from your “save for later” section of the cart, the remaining titles get all mixed up (book image/book titles get jumbled up). There is no excuse for this to still be an issue, especially for an app directly linked to revenue and ease of shipping for the customer. I hope this is resolved so the shipping experience is improved..Version: 2.13
✓ How bad can one app be?As a longtime loyal customer of Barnes & Noble, I am increasingly irritated by how awful their mobile app is. It is almost as if they don’t want you to use their app and force you to use their website instead. Today, I wanted to look up the availability of a new book I want to read and the app is useless. It just keeps flashing. In the past, when it has worked, it is slow and difficult to use. I am used to other brick & mortar stores with new, upgraded apps that will show you the exact location of the product you are looking for. Maybe, for B&N we should just set our sights lower and ask for a mobile app that works!.Version: 2.13
✓ Seriously?Between the lag and the errors of loading.. the worst is adding items to my cart only to to into my cart and all the item I added aren’t there and it’s full of stuff I didn’t actually put on my cart. Highly frustrating, I have to keep exiting and closing out the app to get my cart back just for it to do it again, and again..Version: 2.13
✓ Search Didn’t Show Results & FreezesSearched for a children’s book and found the one I wanted but when I searched for the same author knowing she had written several similar books, some of her books showed up but not the ones I wanted, which was strange. Had to search several times before finding her other books. Not pleased to have to find workarounds when I just downloaded the app..Version: 2.13
✓ NEVER worksThis app literally never works, I try to buy books literally all the time and it just loads forever and does nothing or crashes. I’m sure they have lost SO much money from this app working this badly especially from premium members who want to buy books but never use desktop. Y’all need to get your house in order or you’ll keep losing out on so much..Version: 2.13
✓ Great when it worksIt signs me out constantly and when I enter my information it says error, but the same information works online. It crashes a lot. That said on the rarity it does work the app is really good. You can see your stamps and balance. Find books, browse, checkout and checkout pick up at store. My main issue is the app very rarely works..Version: 2.13
✓ App Does Not Work On iPad?What happened? Just downloaded the “new and improved” version and the only thing that works is the ability to log in. GUIs don’t work and the display is not optimized for my tablet. I deleted the app (new and old) and then redownloaded the current version from the App Store with the same non-working results. Can’t shop with this app..Version: 2.13
✓ Great company. Terrible App.The app crashes consistently, for myself, and my friends. The app has sign in issues EVERY-TIME for us. It is cool you can order Starbucks on the app at your selected store when the app does decide to work, and the concept of the app is great as it will tell you if a book is available before you come and you can use it to put a book on hold. However the issues with it are far and plenty. The worst one recently was when the app was offline for 2 days or so last month. Around Black Friday time of all times. But the company is great and have good prices as well as a great membership value. I think the app should be scrapped and a new one should be made from scratch at this point. It feels well past fixing 🥲.Version: 2.13
✓ Cannot sign inThe sign in button only leads to a blank white screen. No amount of time waiting for it to change is fruitful. Surely they have people (if it takes more than one person) who regularly check on the heavily-trafficked user routes like this one, right? Somehow I doubt it, as blockades like these just sit here in the middle of the road — blocking all access to being a customer….Version: 2.12.1
✓ Only problems and frustrationsThis is maybe the worst app I’ve used. It seems like it doesn’t have to be this bad. Every time I open it, the app just flashes and never gets to the page. Even when it does get to the page, the pictures and menus are all wonky and unsearchable. Then, if I am able to make it to a page, I have to sign in each time I use the app and most of the time it won’t accept my sign in information. So, when I try to apply and use my member points, especially in store, it’s a hassle and frustrating to the employees of the store and to those in line behind me. I really think that BN can make this easier and simpler. I would buy from BN far more often if the app was functional, but it’s simply not worth the hassle..Version: 2.13
✓ Never worksI’m a premium member at B&N and love shopping there and using my points. However, the app never works. It won’t even let into the app without saying “something went wrong, please try again later”. Every single time. I’ve deleted and redownloaded the app ten times. I’ve hard reset my phone and waited for months to get them to roll out a fix but nothing changes. I’ll continue to use the actual website but it’s so much easier to use the app especially when you need to have access to your card in store..Version: 2.13
✓ Needs New updateI love shopping at Barnes and noble but the one closest to me is about 45 minutes away. Especially when gifted a gift card but I can’t load it onto my account it keeps saying that it’s been loaded to the account but not showing the current balance. However, when I go to check the balance on it, it still has it’s current amount on the card. So something has to be fixed about this..Version: 2.13
✓ DisappointingI love Barnes & Noble, I even have a membership, but I genuinely hate this app. I can’t even use it right now when I open it it’s just a strobe light of the B&N logo and a white screen. But even if that stopped the app is incredibly laggy and uncooperative. You’re better off just going in store or online. Super disappointed that they can’t figure out how to make a decent app, maybe the third time’s the charm..Version: 2.13
✓ Hot garbageThe fact that a major retail company would allow this sad, awful excuse of a storefront app is a shame. It’s what you would get if you bought an app from wish or temu. Just hot garbage. Can’t select category from the menu. Slow, glitchy search. Unusable would be an improvement. I don’t normally bother writing poor reviews but this is exceptionally bad..Version: 2.13
🙂 Barnes & Noble Positive Reviews
Barnes & Noble works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Barnes & Noble.
⛔ Barnes & Noble Problems
