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UserTesting App Complaints & User Negative Comments 2024
UserTesting app received 99 complaints, negative comments and reviews by users. Have you ever had a bad experience using UserTesting? Can you share your negative thoughts about usertesting?
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UserTesting for Negative User Reviews
✓ It works, but beware.I’ve been able to successfully upload many tests with this app... however, recently for every 5 you submit, at least one or maybe two will not be uploaded. I’ve done tests where I’m supposed to be paid more than $10 for the length of it. After 45 minutes it faults out and I know customer support won’t care. Too many updates and they can’t fix their errors. Suggestion to developer: Fix your app and the issues we report. Suggestion to testers: Try and mainly complete laptop/desktop tests. Those usually upload without any issues..Version: 7.27
✓ Don’t waste your timeI took the test they ask you too. I was turned down with no explanation. Pathetic.Version: 8.4
✓ Love it when it worksLove this app when it works. But every test I take that needs to download app, and go back and forth between the questions and the app, always goes wrong. The user testing app goes to a black screen with only the option to « cancel ». There is no way to move on or get past this so yes I have to cancel a test I was almost done with. A website test is absolutely fine, it’s just with the downloadable apps..Version: 7.6
✓ Erreur ressayer plus tardImpossible de m’inscrire, chaque fois que je veux passer à la page après avoir choisis nom d’utilisateur ainsi que mot de passe, message d’erreur apparaît….Version: 9.12
✓ Not working at allI can’t even put my email in the first place to begin with the app. Why is this allowed in the App Store ?.Version: 10.0
✓ Conflict of interestAll the tests checks on my conflict of interest before test but if any issue happens mid test and test doesn’t get completed because of mistake of test creator, no action is getting taken as there is a big conflict of interest issue with Usertesting which will not tell the company for their issue other wise they will loose their business and in return they let the user suffer with non payment after lot of amount spent on test already. Companies even use low cost unmoderated test with videos and so many question even many more than moderated but no action is getting taken..Version: 8.7
✓ Great service terrible appThe app was previously quite serviceable though not perfect. In the latest update they have completely ruined the functionality of the app. While I like some of the design changes of the new app such as the way the tests for this device and tests for other devices is now handled you cannot see pending payments and your rating on the app anymore..Version: 9.1
✓ Horrible app, you won’t get paidTheir desktop tests are fine, but every test I’ve done through the app ends up crashing right at the very end and I don’t get paid after spending 15-30 minutes giving thorough feedback. Makes me not want to use UserTesting at all anymore. I’ll stick to the desktop version in the future..Version: 9.12
✓ Trouble with accessing tests latelyThis app used to be fine, but there have been multiple times lately I’ve started the screen recorder but haven’t been able to then move forward to the test—it just goes back to the screen that says how to use the screen recorder, and there’s nothing to click on—no button or background—that lets me access the test. (And I always update the app when there’s one available; apparently these updates are adding bugs, not fixing them, as this a more recent phenomenon.) It doesn’t work to close then reopen the app either—I tried out of desperation, but I just got a screen saying I’m in the middle of a test with no way to actually access it; all I could do was cancel the test, and, once you do this, there’s no way to restart/retry the test. Finding a test that I qualify for can take some time, so it’s extremely frustrating to finally qualify, then have to cancel solely because of the app’s technical problems. I will say that their website works fine, and I’ve made decent money for a side gig (including using the app in the past) so I do recommend doing tests on their site. Unfortunately, many of the tests are app only, so until this issue is fixed, I can’t recommend the app..Version: 9.12
✓ Good company; flaky app.The UserTesting recorder was very flaky under iOS 12.5 for a long time, so it’s not surprising they snuck in this July 2021 update which now won’t operate on pre iPhone 6 models. That’s fair enough, but the desktop app offers now way to turn off mobile test notifications. So, as well as the plethora of betting and gambling tests I’d love to be able to opt out from, desktop testers can’t avoid also being inundated with mobile tests they can’t actually take. That said, this is a legitimate company, offering reasonable payouts via PayPal for undertaking 10-20 minute tests, or longer face-face interviews. I don’t do it for the money, but for interest and feelings I’m contributing to make products better. Across well over 150 tests I’ve now done, very few clients (perhaps 1 in 10) ever leave feedback, which I find quite frustrating, and something I actually value most. Wanders off to uninstall this now redundant app....Version: 7.23
✓ 1000% waste of timeFew opportunities and zero matches to test. Total waste of your time. There must be better options becaus these guys simply got it wrong..Version: 9.22
✓ Solid 3There are pros and cons to UserTesting. It is great way to make a few extra bucks for pretty easy work. I have never had an issue getting paid late or not at all. You really need to pay attention in training to be successful but once you get the hang of it this is a great thing. My only issue is the number of qualification surveys you have to go through before you get a testing you can do. I completely understand they are targeting a certain demographic for surveys but there are so many that could just be excluded without ever seeing them on your dashboard. Each person has a profile they fill out which includes basic demographics. If they are looking for a company executive for a survey there is no reason I should see it, my demographic information states my employment and education level. There are times the first question will be what country you live in, again if they are not looking for my country why waste my time. Other than that it’s a great thing to do, just be prepared there are times you will take a ton of pre qualification surveys and have no tests you qualify for..Version: 7.5.3277
✓ Waste of Time, Bad User ExperienceIronic that a company called UserTesting could benefit so much from doing some user testing on their own product. You will get spammed with a dozen of the exact same screener and have to decline all of the duplicates manually. You’ll get offered tests that you clearly don’t meet the criteria for based on your profile. Test screening questions are often poorly written and contradict themselves, resulting in you moving forward with a test you probably shouldn’t have qualified for, or getting declined for one that may have been a good fit. The time wasted filtering through all the junk to find a test you can get paid for is not worth it..Version: 8.4
✓ Wasn’t able to do any taskI was going through the tutorial and there is no button to hide the task description. I’ve tried reinstalling the app and this is still happening. This has happened to me three time already. Please fix this..Version: 7.4.3243
✓ The juice isn’t worth the squeezeI gave the app one star, echoing the litany of complaints I’m seeing on here: - the screeners are a huge time waster. I’d say I only get past at most, 5% of the screeners to qualify for a paid UI test - typical example: I answered a 12 question screener only to be told that I don’t qualify since I don’t speak Mandarin - keep in mind that the UI tests are done in a test environment grafted onto your browser. This can make for a lot of bugs, it’s common to get booted out and fail to finish the exercise. This results in cancellation of payment, which happened in about 50% of my tests - when an app is polarizing this usually means the 5 star reviews are fake, which I strongly suspect is happening here.Version: 10.0
✓ DisappointedSo far, not impressed. I’ve had this app for a little over a month. Completed the practice test and profile verification ect. as soon I downloaded it. I was approved a few days later. Since then I’ve had 2 test come available (today). I immediately tried to do both, which said “Anyone can do this test.” Unfortunately, both test disqualified me at question 1, which was what language I spoke. Apparently English was a deal breaker. Other than these two $10 test that “anyone” could participate, except English speaking people, my app has been completely empty for any opportunity to even be disqualified for a month and a half. I’ve checked it everyday adamantly, so I’m positive of that. Unless something changes drastically and I begin to see some opportunities, any at all, I’m probably going to ditch this one pretty quick..Version: 9.13
✓ ScamThis is a scam. They use you to get your personal information. Be very careful. If it’s to go to be true….Version: 9.15
✓ Can’t create accountHave tried multiple times to create an account and it says ‘sorry there’s a problem’. If they do not need new testers at the moment, I’d rather they just said that rather than waste people’s time in trying to register. There you go, first piece of user testing feedback for you 😂.Version: 9.22
✓ App not functioningIronically this App produces a error on creation of a new account. At the point where a User Name and Password must be entered to create a new account, the app apologies and states an error occurred. For a business model based on reviewing other companies apps and websites… their own app is not even functional. Probably a scam here somewhere… best to stay away!.Version: 9.5
✓ You won't be qualified for anythingI've been using this app for a couple of days, and I couldn't be a match for even one test. My profile is complete and I answer questions honestly. Obviously, it's not a source of revenue!.Version: 9.3
✓ ONE STAR.. see why below and save yourself the timeA lot of fraud is going on through this company.I was asked to use credit card information and the next day i got $500 stolen from my account. It’s real sketchy to sum this review up. It takes a LONG time to get accepted as a tester. By the time you get approved you will be suspended without no explanation. Don’t waste your time with this company. I did some tests got some amazing feedback so I was 5 stars. The minute I told my mother about this app, she joined and for some reason they suspended my account and refused to elaborate to me why exactly I got suspended ..I’ve told a few friends about the app and they came to not like it really fast.. it’s not worth your time . These people need to be shut down. One star for sure ..Version: 9.17
✓ Not worth itWasted my time with the practice test. Was excited to start and after many days they sent an email to re-do the practice test. Such a waste of time. Not worth it. Want to delete account, it doesn’t recognize a saved password. Trying to reset, no email received for that. It’s just a scam..Version: 9.25
✓ No functions workYou can’t see test history or any earnings. It’s been like that for years despite them saying they’ll look into it. Use UserFeel or Validately or another reputable company.Version: 9.11
✓ SCAM!Feels like a scam and is a waste of time … this app should be reported and removed from iOS store asap.Version: 9.25
✓ Update issuesThe app needed to be updated which I did. Everytime I try to open it, it keeps asking to “update now” and takes me back to the app store. So annoying! Not sure what to do here..Version: 9.14
✓ Funny..Keep failing to creat an account. F you.Version: 9.13
✓ Update is terribleI’m a long time user and the update to this app is awful. They have made it basically nothing. You used to be able to see how much money is in your account, and your rating, that’s gone. You can’t view your profile even though there is a whole tab for it, it just says view it on the website so that’s a complete waste of space. And they have a tab for tests for a different device that’s also completely useless. I really don’t understand why the update happened at all just to simply it to the point of it being literally nothing. I liked the app for the reason of being able to see your rating bc it doesn’t give you the actual number on the website and it did on the app but that’s missing entirely now. It’s just bulky for no purpose other than to take the one test you have on there and that’s it. Everything else is pointless. You can’t see the money you have or your rating or your profile. And the other devices is useless lol.Version: 9.1
✓ Overall okThe app is ok. But the teats are very buggy. I need to submit lots of tickets.Version: 8.6
✓ The App doesn’t work and wastes your timeAfter following all the required steps, you are unable to create a login. So many folks with the same issues. Thanks for wasting my time. Maybe you should usertest your own system. Or just state from the beginning that you have enough subscribers..Version: 9.7.1
✓ Waste of timeThe screen is being recorded even when it says it isn’t, it’s just a personal data hack. Tried to complete a test and the information screen about starting it kept popping up. How are you suppose to judge a website when your continuously being shown a pop up ?.Version: 9.8
✓ Is it worth the time?I managed to do quite a few tests in the first 20 days of usage one year ago. Since then I have been able to get ZERO tests done. It’s very frustrating and time consuming..Version: 9.12
✓ Re: scamEvery answer I choose, they say it doesn’t match with what they want. Sketchy..Version: 9.5
✓ Not responsibleWhen you run into problem processing the recording and uploading, you have to let it go, because the support team never supports you when this happens, and your 10-20 minutes time will be guaranteed wasted..Version: 7.22
✓ A fat waste of timeI’m a beginner UX designer. I downloaded the app to get some experience evaluating designs and learn something myself. I’m embarrassed it took me this long to realise usertesting is really not the place to do so. I’ve had to app and browser on open for a couple days now and I’ve took countless screening tests, and I’ve NOT ONCE got to do a single test. It’s infuriating. What are the odds that of all the screenings I’ve done I’m qualified for none?? So I suspected that this whole thing is a big scam and tried to tweak my screening answers the way that would land me the best chances of passing (i.e.: when they present me a list of texting apps - I ticked the box for all of them) STILL DIDN’T WORK. So dear whoever is thinking about downloading this app, save yourself the time and stress and just don’t..Version: 9.14.1
✓ Having trouble signing upIt’s been 5 minutes, and it’s saying “we’re sorry, so thing went wrong, please try again” when creating a username password but it’s not telling what’s wrong? After multiple tries I had given up. Maybe this was the first test? I’m not sure. but it was frustrating..Version: 9.26
✓ App FeedbackThe app works as designed with one exception. The test hit our page that is supposed to show your recent tests, ratings, and payment history along with how much money you have pending does not load. It always says something went wrong. I’ve submitted feedback about this several months ago and was told it would be addressed in a future update but that still hasn’t happened. The app does work, and I’ve made $1,200 since September, but this is a major frustration of mine. I can only see how much money I have pending by using the website. Please fix!.Version: 9.15
✓ Can’t see test historyCan’t see test history after my 60 min session got cancelled. Please fix this, it’s so convenient to see test history in the app..Version: 9.9
✓ Never MatchingI have been through screening on so many but haven’t matched with any. I’ll keep trying, not looking good though..Version: 9.6
✓ Make the app like the websiteThis app is amazing on a MacBook, does everything you need and I’ve never had an issue with it; the phone app I cannot say the same. The phone app is not fit for purpose. I must be close to at least $100 out of pocket for a couple of reasons. The first one was that some companies would use Figma, and by god that is just something so complicated I can’t get my head around it. Once I’d signed up and verified it told me I had to do it again, and then every other test since that’s used Figma I’ve had to cancel as it simply does not work. This morning however, I was meant to have a $30 live conversation with which I could not attend as it was a phone conversation, and despite trying the email about 100 times I had no success and it has meant I will now a) not get the money and b)have my review score tanked because of it. A very sad state of affairs is occurring on the mobile app and seems very little is being done to fix it..Version: 9.25
✓ Don’t waste your timeDon’t waste your time. I had to set up a pay pal account then take my time to do the practice test. I have been waiting over a month and it states that my test is still in review. Waste of time for sure!!!.Version: 9.25
✓ Needs some workIt used to work fine and I never have any issues with receiving payments, but this week I’ve had to report issues endlessly with the recordings and feel like I’m wasting my time even trying to complete them. It keep crashing mid test..Version: 7.27
✓ It’s nice when it works but it has issues and crashes oftenI’ve been UserTesting for a bit over a year. This app is pretty buggy and I’ve had countless experiences with the app crashing or being unable to upload the video, which ruins the test and at times makes me waste a lot of time when it malfunctions right after I finished the test. So frustrating! The greatest offenders are the apps we have to download and take the test within the downloaded app. Those are crazy buggy. When the app does work, however, it’s a pretty good app with an attractive and pleasant interface. UserTesting as a whole is by far the best user testing platform. This app also really needs some kind of notification capability so that we know when there’s a new test when we’re on mobile! Developers, if you read this, please consider this feature. It’d be really useful and convenient for the users..Version: 7.4.3243
✓ Won’t let you log in with email and passwordWhat’s the point of an app if you won’t let people log into it?.Version: 7.19
✓ Can’t evenCan’t even take the practice test it gets stuck on the recorder and doesn’t move forward. I read on Reddit that this issue has been around for 2 years or more for iOS users!!!! Will this EVER be fixed???.Version: 8.7
✓ Should’ve user tested their app.Only allows you to do things in the app but you can’t even create an account without a bug and a completely unhelpful error message. Not great to promote a platform people pay loads of money for to build accessible, easy to use products….Version: 9.5
✓ HorribleUserTesting takes an audio and screen recording for your audition to use the site, but doesn’t make it clear it may be using video of your face as well. When you finally get into the site, there are many tests but while answering questions you learn you don’t qualify to finish the test. Trouble is you’ve already shared information about your lifestyle to those companies. It has been two weeks and a test has yet to pass the “Unfortunately you do not qualify for this test” phase. There’s no one to talk to in support, they don’t answer emails, and a pending chat with the customer service rep actually showed up was just quickly closed on its own, struggling to reconnect. The people who make the most money off the tests need the money the least, because they’ve been through the most range of experiences to qualify for the most tests, and it takes a more lucrative lifestyle to have those experiences. There may be too much competition right now as well. It’s a large waste of time..Version: 7.4.3243
✓ ErmGood app when it comes to being paid for tests, however when there are problems within the app and you tried to contact them via email, there is never a response. Also, their clients are not encouraged to send five-star ratings, they only send ratings when they feel like you haven’t done a good enough job therefore even though you may have done well in the vast majority of the tests your rating can be brought down only because the minority decided to give you a low rating when the majority had never given your high rating..Version: 7.13.3377
✓ Latest UpdateI’ve been doing UserTesting for a few years now, and I really enjoy taking the tests! However, the most recent update to the app only works with iOS 13, which I can’t get. I think my iPhone 6 is just too old maybe. I also cannot download the most recent compatible version (it just prompts me to do so over and over but nothing happens). So now, I’m basically cut off from half the available tests since I can’t even access the app without updating. Can this be fixed or at least fix the option to use the older version of the app so I can continue to test?.Version: 7.23
✓ Major bug?There seems to be an issue with the latest update of the mobile app. On my desktop computer it currently shows 2 tests available on a mobile device, but when I go to the app on my mobile device they do not appear as ”tests for this device”, instead they are under ”tests for other devices”. They are not accessible on either machine. Contacting UserTesting to report these issues is nigh on impossible. Please fix this ASAP.Version: 7.1.3201
✓ Waste of time; do you WANT people to use your app?Waited 3 days to know my sound wasn’t working on the practice test. They told me to try again, so I did. Waited another 3 days to find out I failed the practice test (for the record, my primary profession is unit testing web apps). No other info, just you didn’t pass the practice test. App doesn’t have next steps, which tells me they’re not interested in continuing the conversation. Funny, huh? Here’s some advice to the product team behind this joke of a company—when you guys get serious about people downloading your app, let me know—until then you’ll always be small fish in a plentiful sea of competitors who have this niche figured out..Version: 8.4
✓ App issueWon’t let me go past the username and password stage. Please fix the app!.Version: 8.7
✓ Same bugsFor majority tests i can’t even get in, it doesn’t let me get past the plus or minus phase and i can’t begin the test.Version: 9.19
✓ The app is okay…I enjoy UserTesting as a whole! I love using it to make money and it is legit and not a scam! I use it every day can can at least get one test every other day! It has helped me stay afloat financially ! My only issue it that the app is not consistent with my laptop. For example my computer will often tell me to log into my app to see tests available for my phone, but when I go to the mobile app they are not showing. This is frustrating. Even after I refresh my mobile app and my laptop browser I still have this issue. Overall I do like taking the tests on my phone Better but I feel the app does not function as well as the web browser it’s always behind on showing patents, available/ completed tests , etc..Version: 9.3
✓ Horrible appI downloaded this and made an account and had to wait a couple days before I could even take the practice test. Then it was another week before I could take an actual test. It said it would take 10 minutes but actually took closer to an hour and took 20 minutes to upload. It was then about another week before I even got an email approving it. The email showed I could claim my $10 on PayPal but it won’t let me and now I got an email saying my account is disabled and do not try to make another account. It was such a waste of time and not worth it. This company is definitely trying to scam people and won’t actually pay..Version: 9.12
✓ Decent pay, terrible supportApp pays quite well but their support team are a joke. Take about 3 weeks to reply and always get the same copy and paste email response. Have missed out on over $100 in payments now due to their faulty apps and systems breaking… support do not care..Version: 9.14.1
✓ Button missingTask button doesn’t appear in the tutorial test, therefore I cannot proceed to find work..Version: 8.6
✓ Nice side hustleLet’s get the cons out of the way - you need to go through several rejections for every test for which you qualify; sometimes there’s a glitch during a test or when uploading your completed test; customer service is a bot which is very frustrating. I run into several problems and very rarely does a human actually address your problem. With that out of the way, I have to say this is an easy way to make $50+ a week in extra cash. It is really great when you qualify for one of their live Zoom tests. They pay $30 for 30 minutes, $60 for 60 minutes, and $100 for 90 minutes. These live sessions are fun too, especially if you are outgoing. I just started a couple of weeks ago and I have made $100+ each of the last couple of weeks. This is great for extroverts (you have to think out loud), teachers who aren’t working in the summer, stay at home parents, and anyone with a little extra time on his/her hands..Version: 7.12.3367
✓ Something went wrong. Please try againCant even create a new account. Keeps giving a “Sorry. Something went wrong please try again”.Version: 9.22
✓ Doesn’t pay out, likely scam?I have had huge issues with this company refusing to pay for work I have done. Their customer service team ignores you or just provides non answers. Don’t waste your time with this app. Will be reported to government bodies..Version: 9.20
✓ Seems like a scamI've done about 20 screeners and I'm not elegance for any. I think that they are getting the answers they want from the screener then saying that I'm not elegible. Strange how I get questions like. Do you use social media, have you used the app replica and I put yes but somehow I'm not elegible 🤷♂️ but they've still got my answers. Very cheeky way of getting answers without paying out.Version: 9.8
✓ Issues with recent updateGreat when it works, but recent update seems to have meant that none of my tests load past the screen recorder. Very frustrating!!.Version: 8.4
✓ Awful support- problem reports within the app are never responded to.There have been numerous occasions where I have completed a test for 20min and then when it comes to uploading it simply says We’re Sorry an error occurred try again. Absolutely awful. No response from support ever..Version: 7.21
✓ Not Worth it and Bad Customer supportNot worth it. The pre-qualifying test to take the actual tests are too long. It can take 30 minutes+ to find a test you qualify for or you could spend 30 minutes and not even find a test. Most tests are $10 and are supposed to be 10 minutes or less. They often take longer. The only ones worth it are the live conversation which are $30 for 30 minutes and $60 for 60 minutes but those are few and far in between. The App and website are inefficient. They don’t always work. Spent 40 minutes doing a test was supposed to only be 10 minutes for $10 and it wouldn’t upload because the sight stopped working. I tried to upload 3x and it failed. I reached out to support and they were unsympathetic and unaccommodating. Those it was their sites problem they did nothing to compensate me for my time. Support takes forever to respond and unhelpful when they do..Version: 9.12
✓ Fraud AlertThe app will ask you for access to screen recording, which is fine, but one of the tests I did, they asked me to fill in sensitive credit card info. The app and the test assured me that it's normal procedure, only $0.01 will be charged, etc. They said to turn off screen recording during this step, and I did, it said screen recording was paused, however there was still a blue indication on the top left corner. This indicated that the app was still working even though I paused it. Not thinking much of it, I continued to take the test and had to resume the screen recording step. However, I felt uneasy afterwards and changed my bank password. Thank God I did... In 3 days I checked my bank and it said I had to reset my password because somebody had been trying to get into my account many times and failed. This had never happened to my bank account before, and I don't believe this was just some coincidence. You need to vet the companies you accept tests from, some of them are definitely trying to scam..Version: 8.2
✓ Crappy applicationIt’s full of bugs, they deny your payments and make sure you fail and that they can’t pay you because the customer did not give you the highest rating. Don’t waste your time on it, it’s not worth and won’t make you any money!.Version: 9.5
✓ ErrorCan’t even signup🫡.Version: 9.15
✓ Login brokenI can’t sign in. I get stuck in a sign in loop. Enter email, enter password, enter email, etc etc..Version: 6.0.3117
✓ Quick and rewardingPositives - quick to pay and very good customer service team. Negatives - app can fail to upload tests at times meaning you’ve just wasted 15 mins on a test. Most clients don’t leave reviews which is disappointing because review feedback is very useful.Version: 8.4
✓ Tests won’t uploadI am literally next to my router on my 5Ghz network and it won’t upload my test. This is the third or 4th time. I’m ready to give up on taking tests on iPad. It works just fine on my laptop..Version: 7.19
✓ Waste of timeWaste of time ,don’t bother.Version: 9.5
✓ Can’t even log inThere are tests you can only take on your mobile device, but you can’t even log into the app. Clicking the text entry area to put in your email is literally unresponsive..Version: 9.25
✓ Feel like I was scammedI clicked a link in an email I received about an app I was beta testing. It said I could make $$ if I did a survey about the app. One link led to another and then I had to download this app to continue. I downloaded the app. Next I had to sign up to this app and do a quick “test” to see if I was eligible. I thought, can’t be that bad. I was wrong. It records your screen and enables your microphone. Then when you are finished the “test” you are told it will take days for them to verify your “test” and see if you passed. By the time you are verified, the survey you clicked on in the first place to make some $$, is no longer taking people. Now you are stuck with this app. Scam Scam Scam. Lure you in. Now you have an app on your phone that enables your microphone and records your screen and if you went ahead and filled out the rest while you waited for days, they now have your PayPal info as well. They should be upfront and say it will take days to maybe be approved before you download the app. Anyone that does surveys knows when them here is a $$ incentive it fills up quickly..Version: 9.19
✓ My recording don't even uploadI've tried twice and neither of my interviews even upload. I've waited around 2 hours the first time, then gave up. I wanted to give it one more shot and the same thing happened again. What a waste of basically 40 minutes of my time, didn't even get paid for this..Version: 7.19
✓ Doesn’t loadBEWARE….this app doesn’t load properly. It could be scammers..Version: 9.14
✓ Unable to sign upDownloaded and I couldn’t get the sign up done. It got stuck at creating username and password. No matter what I tried it wouldn’t work. I tried about 100 times..Version: 9.25
✓ Errors or Failed UploadsFor a user-testing service, I think they should conduct some usability testing on their app. I’ve had numerous tests give me an error message after I finish or run into some sort of uploading error- in which case I have to quit the test and do not get compensated for it! Talk about a waste of time..Version: 7.22
✓ New update is flawedYou install the new update and when loading the app it gets stuck in a loop: click update -> screen loads up and the pop up appears again -> update is available -> then it repeats its self. You can’t get to the home page even when the app is updated..Version: 9.14
✓ Waste of timeMaybe they make money but u sure won’t. I’ve honestly ( which they recommended) answered all qualifying questions and out of the 50+ prequalifying questions , i never qualified for 1. Don't fall for it. I did , $0 earned. Definitely none of what it offers !.Version: 9.9
✓ There is an error in the app that they do nothing to fixIf you sign up and your PayPal is unverified it will prompt you to verify your PayPal. However, upon verifying it appears to be self-referentially deciding your PayPal is already in use when it tries to link to your newly verified account, and throws out an error. Unfortunately, the feature to change your PayPal is also broken so the applicant gets stuck. You cannot delete your app and start over though, because the deletion explicitly states you will never be allowed an account again. I have been submitting requests for error resolution for two months now and get nothing but a cookie-cutter “we have forwarded the issue to our engineering team” response. If you are signing up, make sure your PayPal is verified BEFORE you start your app or you will get stuck in an error loop. There is entire Reddit thread dedicated to the error. I do find it ironic that an app dedicated to usability testing has such severe issues with usability and error response..Version: 9.26
✓ My opinionThis app is a scam. I did $30 in paid surveys all up and I never got paid for it. That was 3 weeks ago. I would not recommend..Version: 9.13
✓ Sensitive fake woke peopleSoftest app ever block me for no reason nothing but kids running this site.Version: 8.7
✓ Customers are rude and dishonestDon’t even try it, not worth your time. Even when you put out your all you will still have customers give you a rating that is so low and the comments they leave are very distasteful..Version: 7.6
✓ The practice test is a jokeYes from the title you would think I was mad that I failed I’m actually mad because my friend that completed the test didn’t fail even tho he wasn’t trying and laughed at how easy it was yet I can’t pass even tho I had my full intention on speaking my thoughts overall a joke off an app and should be laughed at because they let people that make fun of their app call it useless pass but people that try and make some money and actually use it are denied overall 1/5.Version: 9.9
✓ Deleted my entire recordingI was excited to be able to perform tests on the UserTesting app. Unfortunately however, the app is very difficult to use. For starters, taking the screeners is very Clunky and it’s not really easy to use in anyway. Secondly I just performed a test for 15 minutes. It was very difficult to figure out how to actually start recording the test in the first place. But when I did figure it out it was going well, I was recording the screen, giving get feedback, went through the process of downloading two apps. Unfortunately at the end, I went back to the user testing app to end it and submit the recording. It was loading, and didn’t tell me any instructions, and then just said error error error over and over again until I had to force quit the application. I don’t see the test in my recently completed tests. Very upsetting as I don’t qualify for a lot of tests and finally did and then it didn’t work..Version: 9.2
✓ Great way to make income, pity about the appMy experience has mostly been positive. But often there are issues within the user testing app and the support team take days to get back to you, with a generic response. Clients also mostly don’t leave ratings, except the ones who aren’t 100% happy, so your rating can be brought down very easily. They should have other processes in place where clients have to rate the testers, to give a fair accurate portrayal of a testers capabilities. It would also be good if you could reply to a low rating, with the reasons as the why the test wasn’t great, as often the clients brief makes little to no sense, with many grammar errors, making it confusing to understand what the client wants. Overall I’ve made around £2500 in 6 months, good extra income..Version: 8.4
✓ Horrible App that seems like a scamI tried this app and 90% of the “tests” disappear as soon as I answered 1 question. I finally got to do 1 actual test, had to wait over a week for it to be reviewed then got a 3 star reviewing saying I rushed the test and won’t be paid for it. They sent me a long email explaining why, it said I rushed the test and finished it in 5 mins, which is how long the actual test told me it would take. User Testing said it should have been 20-30 mins. I deleted my account and removed the app. I do not recommend this, they just waisted my time and I got nothing I’m return. Seems like they just want people to test for free..Version: 9.12
✓ Reporting problems still not workingThis is gone on from months to years now. When an issue arises, and you report it, you have no idea if it’s submitted. Never get a response email or acknowledgment. And the test which one spent time on and had to report is a complete waste of time..Version: 8.5
✓ Works fineIt would be great to be able to do all the screeners on the app regardless of what device they’re for. I use the app to check for available tests so it’s frustrating seeing there’s a test available and having to log on to laptop when I may not even qualify. Would also be great to see what browser type it is in the app so we can open the correct one straight away..Version: 9.17
✓ Good idea Lousy deliveryI’ve lost my place as a tester due to receiving bad rating but I never get rated for good ones. Only time they rate you it’s because you haven’t done a good enough job so regardless of the many tests you’ve done that are acceptable they’ll only rate your bad ones. It seems like an impossible situation to win because you could have 10 five star tests which aren’t rated and get a rating for a one start test and then you lose out on future tests. They need a new system because this one does not work.Version: 7.25
✓ A Shadow of its Former SelfI’ve had an account with them for over 5 years and I have made over a $1k in testing. I will admit that many years ago finding tests to take was a lot easier. Now, it feels like I’m constantly searching and browsing to find the “one” test in which I can actually take. Using this app has become very frustrating. There are constant errors and glitches that have caused me to either end the test early or be unable to start it. And, if you encounter any issue, the machine will register it as a “failed test” and WILL NOT allow you to retry. Also, sometimes the machine will perform an app hang on uploading and infinitely attempt an upload. Sometimes, the upload actually goes through and you won’t know until you restart it. Other times, say bye-bye to your work. There’s an irony to a Human Computer Interaction company not spending any time to monitor Human Computer Interaction inside their own apps and websites. Die the hero or live long enough to become the villain..Version: 9.25
✓ Was good, now the app is hit and missI have had generally a good experience using this app but over the last 3-4 months the stability and performance issues are becoming far too frequent. The generally good customer service team are now non existent so even reporting an issue leads to no response or confirmation. Ironic, need user testers for their own app!!.Version: 7.25
✓ Brilliant Website, Terrible AppThis app is unusable on iOS the screen recorder does not work and your always stuck on the “select the minus button for more information” bit and their customer service is trash they just say redownload the app restart your phone. No… its your app thats the problem….Version: 9.9
✓ Can’t make an accountWon’t let me create an account I get up to the username part and click next. Always says something went wrong. I’ve restarted the app. Reinstall and nothing works.Version: 9.1
✓ Broken appDon’t waste your time.Version: 8.4
✓ Worked pretty well until recent updateIt’d be good if push notifications could be used to tell you there’s a test available. Aside from that the app was working well until I updated it this morning. When I open the app it says there’s an update available and pushes me back to the App Store where I am on the latest version, there’s nothing to download so there’s only an ‘open’ button. Stuck in a continuous cycle.Version: 9.14
✓ Not happyHave been waiting to get tasks for months and nothing ever shows up yet I see people saying they make money off this. Not good..Version: 9.8
✓ App barely worksPretty ironic for a user testing app to be so buggy. I can almost never get it to work. The website tells me I need to use the app and the app tells me I have nothing available..Version: 9.5
✓ Never get tests coming through. Waste of timeTests never come through. There has been like 3 in the last month, and they have not been ones I can join. I wonder whether this used to be good, but that they have lost the test market and no one uses them. Don’t waste your time. Find a more popular site..Version: 10.0
✓ Doesn’t workApp doesn’t let you sign up!.Version: 10.0
🙂 UserTesting Positive Reviews
UserTesting works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UserTesting.
⛔ UserTesting Problems
