EPRO App ProblemsAPRO Kassensysteme GmbH

EPRO Problems & Troubleshooting and Solutions

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Common EPRO Problems & Solutions and Troubleshooting Guide

You're experiencing issues when using the EPRO app and want to find workable answers to your concerns, right? Those who are experiencing issues on mobile devices running iOS or Android can learn more about possible solutions in this post. The EPRO app's creator (APRO Kassensysteme GmbH) is generally the one to blame when issues arise. However, not all bugs in are the result of careless coding. Follow this troubleshooting instruction manual covering both iOS and Android platforms in their entirety. Fix any and all app-related issues, including crashes, failures, lost connections, and failed installations.


  1. EPRO iOS app crashes, not working, errors
  2. EPRO iOS app network issues
  3. EPRO on iOS has black/white screen
  4. Common EPRO issues
  5. How to fix EPRO payment issue while purchasing app or upgrades?


How to fix EPRO app crashes or not working?

  1. First, shut down the EPRO iPhone app and open it again.

    Any hiccups are usually cleared out of the app's cache when you restart it. To force close and relaunch the EPRO app on your iPhone, follow these steps:

    1. You can access the app switcher by making a vertical glide from the bottom of the screen to the center.
    2. Find the EPRO app.
    3. To exit the app, swipe it up. It's the same procedure to terminate any remaining background applications.
    4. The most current updates won't take effect until you restart your iPhone, so be sure to do that.

  2. Install the most recent version of the EPRO iOS app:
    1. Launch the EPRO App Store on your iPhone's display.
    2. Look for the EPRO app. To open it, just click the button when you find it.
    3. An "Update" button will appear if there is a new version available to download.

  3. Removing and reinstalling an EPRO iPhone app:

    Any damaged temporary files or data that may have been the cause of the app crashing or failing to load will be removed when you uninstall the EPRO app from your iPhone. After you have deleted an app, you can reinstall it via the App Store on your iPhone or iPad.

  4. Update your iPhone to the latest iOS version available:

    If the issue is related to a bug in the previous iOS version, updating to the most recent version should fix it. Here's how: go to your device's Settings » General » Software Update.

  5. Other options

    If you're having trouble, please contact customer care by phone or through the website's contact page. Contact EPRO customer support or visit the EPRO contact page to report the issue and get assistance.


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Common EPRO Problems & Solutions and Troubleshooting Guide

How to fix EPRO iPhone app unable to connect to server or internet connection issue?

  1. Reset network settings:

    Follow these steps to resolve network connectivity issues on EPRO app for iPhone:

    1. On your iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
    2. Enter your device passcode.
    3. Then tap the option to confirm Reset Network Settings.
    4. This action will reset your network configurations and restore the default settings. Your WiFi networks and server settings will be deleted.

  2. Turn off your VPN in your Settings Menu:
    1. If you use a VPN, it might be the issue. Turn it in the Settings app under "General" » "VPN".
    2. If the VPN keeps turning itself back on after you turned it off, go to Settings » "General" » "VPN". Click on your VPN provider and then click "Delete VPN".

How to fix EPRO black screen/white screen (blank screen)?

Follow the epro iOS app crash troubleshooting guide here ▲



How to fix EPRO payment issue while purchasing app or upgrades?

Here's how to resolve any payment issues you may be having: Carefully double-check your payment information (credit card or debit card) and its expiration date. Make sure your bank account has adequate funds in it. Possible reasons why you can't upgrade include not having enough money in your account or problems with the EPRO site's payment mechanism. That's a dealbreaker, obviously, but don’t fret just yet. Wait a little while and then try again.


Common EPRO issues

It's possible that there are more, less prevalent ones, but these were the ones we encountered most frequently. Naturally, the EPRO development team works to address these issues. However, this will only help if the issue is not caused by your computer's configuration but rather a bug in the software itself. The general rule of thumb is to make sure you always have the most recent update on your smartphone. Rebooting the device is a common solution for fixing many faults and issues.

  • EPRO is causing errors
  • EPRO no internet connection
  • EPRO login does not work
  • EPRO cannot be opened
  • EPRO does not start
  • EPRO reduce battery consumption
  • EPRO loads very slowly
  • EPRO is not responding
  • EPRO does not load
  • EPRO always crashes
  • EPRO hangs

Have a problem with EPRO? Report Issue!

You have problems with the app EPRO and you are looking for suitable solutions to fix the errors?

Please wait! EPRO facebook community issues loading...


Why should I report an issue with EPRO?

  1. Pulling issues faced by users like you is a good way to draw attention of EPRO to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a EPRO customer and are running into a problem, appsupports.co might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using EPRO.
✱   EPRO Report & Feedback Form
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