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Miami Herald News App Complaints & User Negative Comments 2024
Miami Herald News app received 52 complaints, negative comments and reviews by users. Have you ever had a bad experience using Miami Herald News? Can you share your negative thoughts about miami herald news?
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Miami Herald News for Negative User Reviews
✓ Ruined the app by injecting commercialsI am a long time subscriber, recently the app has added commercials mandatory to hear after every couple of stories read or before viewing video content. This is torture to the user especially when the only commercial repeatedly played is for NBC 6, you will be forced to endure the same commercial a dozen times to read the daily edition, and guess what the next day it starts all over again, this has ruined the app, hopefully the rocket scientist who added it will realize how bad he’s alienating readers.Version: 8.0.0
✓ Can’t access newsThe whole point of this app is to provide access to local news. Unfortunately, most articles are locked in the app, and I am unable to log in. Repeated emails and calls to customer service over the past month have resulted only in them insisting that I don’t have an account. I finally let it expire yesterday, and promptly got an email asking me to renew my subscription, so clearly they do know that I exist and that I cancelled my subscription. I think local news is a necessity and would like to be a subscriber, but there is zero point to me paying for this app every month when I am locked out of nearly every article and customer service cannot locate me as a customer, much less fix my access. Update 11/14: I received a canned response to contact customer service, with a link to the very customer service that was unable to locate my subscription any of the times I called and emailed in the previous weeks, as well as for earlier problems with the app. So— thanks for nothing? Maybe someone there could reach out with actual assistance and a commitment to solving the problem? If so, I would be delighted to resubscribe..Version: 9.1.8
✓ Dud of an App, DisappointingI wanted to like this app, cause i’ve missed reading The Herald since we no longer get a paper subscription, but it is dreadful. No Search, no Neighbors, pop-ups... It is not easy to use. Usually I just access The Miami Herald from the email they send, daily. I support Journalism, but this app is a subpar..Version: 8.1.0
✓ Needs WorkIs there a fix being worked on for this app? Ever since the update it’s been pretty much unusable. I’m a few days away from cancelling my subscription. It crashes, it takes sometimes over a minute to open, and hard to navigate. Please advise. Very disappointing..Version: 9.1.3
✓ Worst. App. Ever!Loading problems are frequent & infuriating. Can’t go to continuing pages in e-edition format. The Weekend Section is split so a piece is lost. Trying to increase the type often causes it to flip to the next page. We get that this new format is to cram ads down our throats but at what point do we readers decide that navigating this out-of-control roller coaster is no longer fun or even possible?!.Version: 7.4.0
✓ New app no betterThought maybe the much hyped new app would be an improvement. Not so much. Topics seem randomly placed with the same articles in latest news, business and sports. Just as mixed up as old app except in tiles instead of just titles. Still has ads. I still see no ability to search. Remains to be seen if they will do any better job of keeping articles updated. Right now looks like they only added some lipstick And now it crashes and locks up my phone and ipad. Totally useless at this point. The app is finally functioning in early September. But if you are expecting any actual content change you’ll be disappointed. Most of the featured stories in each section are days old! Annoying ads are inserted every paragraph which makes it hard to scroll without clicking them (on purpose I’m sure). I see Herald tweets and can’t find those stories anywhere on the app. Very disappointing as a subscriber (who had to give up print because it was only actually delivered to me 10% of the time). This is pretty much the same thing, delivers a 10% experience so thats half a star..Version: 9.1.3
✓ Great app ruined by unnecessary updateAfter update it just crashes and nothing loads . Now a completely useless app.Version: 6.0.0
✓ Was a good app, then got updated, now just crashesWhy have you changed the app? It worked fine, now it’s useless. Not good considering I’m paying for a subscription..Version: 9.1.1
✓ Constant CrashingThe app is extremely unstable. When you are reading an article it randomly closes the article and goes back to the main menu. I have to close the app and open it again and sometimes it doesn’t even open. I’ve tried many times to update the app in the App Store but there have been no bug fixes. Very frustrating..Version: 9.1.5
✓ This App is Almost Unusable. I rate it a Zero.I have had the “MH” app and updates since introduction. Leaving aside that stories are repeated in a wonton fashion when you scroll down, it is hard to open the ones you want to read, if you are lucky. Others open for the blink of an eye then disappear - over and over. This is the only news site I watch that acts this way. What is McClathy thinking? Is it thinking at all about this?.Version: 9.2
✓ Pure trashI would give no stars if I could. Takes forever to load pages, page links don’t work. A third of the page is taken up by ads. The old version provided an experience similar to reading the newsprint version. This does not. The business office has taken a dump all over the readers by sacrificing a good app for ad revenue and letting incompetent developers write it to boot..Version: 7.3.0
✓ Tech support for eedition is horrendousNo question, the Herald is a top newspaper with a talented staff and a history of professional journalism behind it, so why can’t they put their resources to adequately support the many problems they have with the eedition? My digital subscription worked until it didn’t, and I have been unable to fix the issue (denying me access). When I ask to speak to someone at technical support, they say they don’t have a tech support dept. per se. And you can only call only during their business hours, which may have you waiting for a day or two. I’ve had the same issue spreading intermittently throughout all my devices (desktop, iPad, iPhone) like a virus, and no solution in sight. My digital subscriptions to other newspapers always work without a hitch. Why is this so difficult to correct?.Version: 9.1.8
✓ So tired of dealing with itI feel bad for the staff, working hard and subscribers can’t get to content. I am sick and tired of being a subscriber and not being able to get into the app or online. ALWAYS asking for login and even though they are saved on all devices it says it is wrong. So I reset the password. It works the first time and the next time it wants a login which it won’t except. AGAIN! Over and over. It is a McClatchy issue. The same thing happens on my KC Star account. Won’t be renewing either. After another year of it, I’ve had it..Version: 8.0.0
✓ Content is lockedI have been an In-App subscriber to the Miami Herald App for over 5 years. However, I can no longer read the news stories anymore. What has changed? I continue to pay for the subscription but have very limited access. I’m not the only person this is happening to. ***PLEASE HELP***.Version: 9.1.8
✓ App is terrible,I continually have trouble with the Miami Herald app. This morning I only got the first 13 pages of the paper. Everything else was blank. I finally shut down and rebooted and ot just downloaded for about 10 minutes until I shut down. Now I deleted the app and now I can’t down load it..Version: 9.1.8
✓ GlitchIf I could leave no stars, I would absolutely do so. This app is horrible. When I read my newspaper and I accidentally pressed one of the ads I am unable to get it off of my screen. I have to shut down my whole tablet just to get the newspaper back up. It’s impossible to get back to the newspaper to read it. The ad has no close button. Terrible. Very inconvenient. This app needs to be reworked. Too many glitches..Version: 7.9.3
✓ Almost ThereThe eEdition is a little dorky going from page to page. I have to constantly shrink the article so that it allows me to go to the next page. I would also like to see the day on the bottom of each of the editions besides the date..Version: 9.1.2
✓ UnusableThe app simply does not work. No articles show up, and there is no way to sign in with my subscription. I don’t know if this is an issue with not being ready for iOS 15 or some unrelated issue but all I get out of this app is push notifications that don’t even pull up articles when I click on them. Very disappointed..Version: 9.1.3
✓ Just OK but better than paperI hate headline style news. It feels like a tabloid and I don’t trust tabloids. I prefer the full newspaper section on my PC or iPad. The reading part on the iPad is fine. Nice adjustable fonts and quick response. Missing are links to previous articles in the herald and the ability to email an article to someone in your contacts. Also missing is access to games. The settings section is incomplete ( links don’t connect to what they say), there are no instructions on using the app. The app has been up a while. Expectations are higher..Version: 8.0.1
✓ Maybe the worst news app ever1. It’s big , lots of choices, and it is so slow it’s pathetic. 2. How do you know your mobile app is bloatware-when you need a book to explain how the app works like this one does. 3. The app does not even load sometimes. 4. I really don’t know how the app made it out of testing..Version: 9.1.3
✓ Simply horrible function, with the insult of adverts. Just junk.This stands out as one of the worst subscription apps ever. After paying for a yearly subscription, one is still subjected to ad after ad. This makes navigating the site difficult as well as annoying. I wish I could get a refund, and I cancelled the subscription immediately..Version: 9.1.8
✓ Horrible!!Why support local when you can’t even read it on this crappy! Will take my money & support to the sentinel if this crap is not fixed !!! App is a blank screen and always loading cannot read any stories at all…..it has not been functioning since it’s been rebuild.Version: 9.1.5
✓ Stopped workingUsed to work no says no Internet connection. Please fix!.Version: 1.9
✓ Cannot use with iPafThe new app does not work with iPad. Clicking the section tabs does nothing or results in page error. Only way to use is to turn page by page to get to your section. Cancelled my subscription. Could not get a person on the phone for tech support and my emails ignored. Dysfunctional organization.Version: 7.4.1
✓ Worst app everAt least once a week, an issue will not show up and I’m left without a paper. I have had to delete and re-download the app multiple times. Extremely frustrating because I have to reset the features each time. I would go back to a physical paper but they can’t seem to deliver it without throwing it on the wet grass every morning so after 25 years I canceled that. If they don’t fix the bugs in this app soon they’ll be losing a client for good..Version: 9.1.3
✓ Just poorly edited and curated“Local news” is rarely about South Florida. 4 hours ago a major issue related to the election was decided. Not covered here. Too many sports stories are listed in latest news at the expense of real news. When hurricanes are in the news, outdated stories stay up creating confusion. An app should keep me current. This does not..Version: 7.1.0
✓ App is HORRIBLEI have deleted and reloaded this app for six days running, as often as four times a day. If and when it finally opens, the current day’s newspaper will appear, BUT when I go back in the next morning, the prior day’s paper comes up. I then have to start the whole process over. It really is unbelievable. Do not even try reaching customer service as you will never reach anyone. I subscribe to WAPO and NYT, and I never have a problem. Have been a customer for 20+ years. Will not renew..Version: 9.1.3
✓ Worst News AppI’m a long-time subscriber to the Miami Herald and really want to support local journalism. However, this app is trash. It constantly crashes, forces you to login constantly, and it’s a complicated scavenger hunt to find. It’s incredible that this is a product presumably built by professional adults and not elementary school students. F-.Version: 9.1.8
✓ App does not workOpen a page Select a story. Start to read. And before you know it the app slips back to front page or closes. I have written customer service 3 times and still no fix. These people are wasting my time.Version: 9.1.3
✓ I love the Herald……but hate the app. Genuinely the worst app I use—still, I use it, because the journalism is important to me. Here are three of the most glaring flaws: (1) if you click an in-text link to another article, it pulls the new article up in a browser. The browser is paywalled. So basically, no in-text links. (2) on the e-dition, you effectively can’t navigate. There is no way to go back a page, and if you try to open the table of contents, the app crashes. (3) don’t click on the push notifications. Just don't—the app *might* open, but even if it does, it takes about a minute and will usually crash..Version: 9.1.5
✓ DON’T BOTHER WITH THIS!It should be simple to search for information but they make it difficult. They offer very limited information. I don’t need to work this hard to get my local news. Trying Sun Sentinel next. Unfortunately The Herald will not survive if they waste their customers’ time like this. Too bad for the employees except for the ones who make decisions to offer this crappy product!.Version: 7.9.3
✓ This was an upgrade?VERY DISAPPOINTED!!! Latest version of program is a joke! Previous version felt like you were reading a paper copy. The links to remainder of a story don’t function, when you enlarge a page it gets stuck in enlarged view. This is very frustrating and causing me to consider canceling subscription. The rating is really 1/2 a star!!.Version: 7.3.0
✓ Will not updateProblem 1. The eEdition will not update, is four days behind. App asks for me to login but there is no place to do it. Why does it log me out? Why can't I log in? Problem 2. Deleting and reinstalling app causes saved articles to get lost. Why can't they be saved to my account? Overall, app is very buggy on iPad..Version: 9.1.8
✓ Great newspaper, poor app.Long-running complaint: often displays no items, says to pull to refresh. You can keep doing that like a yo-yo, same message. When I tried to open a link to a Herald candidate opinion, kept getting prompted to sign in. So u sign in...then it's repeated all over again ad nauseam. Good grief, even the Sun Sentinel app works like a breeze. There is really no excuse for a big city newspaper to degrade itself and its fine product with such a bad app. And yes, I've deleted and re-installed the app many times trying to overcome this, and yes, the iOS is up to date. In response to your response (thank you!), where and how exactly does one "disable Private Relay"? In response to your second response on my issue, Private Relay was/has never been on. Could there be another solution to the non-loading of articles problem? Thanks. UPDATE: Here we go again. Cannot sign in on my spouse's phone, keep getting message something like insufficient credentials. Can read stories on my phone but links don't open. Can someone get there stuff together? Hire the app coders at the Sun Sentinel or something. Why am I paying for frustration? Yes yes tried deleting app and signing in, iOS up to date, blah blah blah. Just fix the thing, this is really a very basic error that should be easily corrected..Version: 9.1.8
✓ The worst App ever encounteredThe Miami Herald, which in my estimation today is a third rate newspaper run by California Democrats that have destroyed that state, has now topped their list of errors by making this App. I have been twenty minutes trying to read parts of the front page, where there is no news about what is going on in Afghanistan, and still cannot manage this App. My next step will be to cancel my subscription to this, many years ago, good newspaper..Version: 9.1.3
✓ No FIU TopicI started subscribing to the Herald and downloaded the app, in hopes to get instant access to great news coverage of FIU and FIU Sports. Sadly there’s no topic for FIU, that I can set in the app. And the amount of news coverage is nearly non-existent. Unless one becomes available and the coverage gets better, I’ll continue going through Google News..Version: 9.0
✓ Glitchy app with too many adsThis app is prone to glitches where it won't open or where an article closes while you're reading it. It also has too many click-bait- style ads that make navigating the articles cumbersome..Version: 9.1.3
✓ The Newspaper is GoneI absolutely abhor the new app. It now resembles a news feed typical of social media. If I wanted to get my news from a social media news feed I would use a social media app. The previous interface combined the traditional look of a real newspaper with digital technology enhancements. It was like literally having the newspaper delivered to your front door, but on a modern digital screen. I wouldn’t have a problem with the new app if it gave you the option of switching to the traditional newspaper view. I just renewed my subscription, but once it expires I’m done with Miami Herald. I guess I’ll just have to go to social media to get my news going forward..Version: 7.3.0
✓ RubbishApp keeps crashing and you have to scroll all the way to the top to go back a page. It’s dumb and dated just like journalism.Version: 9.1.8
✓ Needs major bug fixesThe recent update crashes. It needs to be reinstalled after each crash. As compared to other online papers it is poorly laid out and disrupted by adds. I will stop my subscription unless the experience quickly improves. Update: It doesn’t crash any longer. Overall experience as compared to other newspaper apps is ok, customization of app remains a bit convoluted..Version: 9.1.3
✓ Incredibly GlitchyWhen is the Herald going to get its digital version working correctly? Once again it changed the iPad app, but it continues to crash. Another problem is if you want to read an article as it looks in the physical paper the article will become out of focus as you read it. You have to double click the article and read it in a pop up..Version: 7.4.0
✓ THIS APP DOESN’T WORK ON IOS15I seriously was thinking about to be a paid subscriber, but if the experience with this clunker app will be as useless it is right now definitely to be a subscriber will not worth it! I follow your advice….I cleaned the cache, uninstalled the app, clear the cache again and reinstalled the app and NOTHING works…I think your app is not designed to work for iOS 15…anyway is USELESS!.Version: 9.1.3
✓ Terrible AppThis is the worst format ever. Always having issues logging in and the new format is awful. Bring back the actual paper format. I am usually resigned to logging in because our carrier never has the paper edition delivered early, if at all. I am extremely frustrated and I have been a subscriber for 35 years. Totally exasperated. I would give zero stars if possible..Version: 7.4.0
✓ Bad to WorseThis app has gone from bad to worse. The format has always been terrible and now the “eEdition” which is a replica of the paper version is out of focus and difficult to use. The Sports on the Air section of the Sports Page is about 2 weeks out of date. I have left comments on the Help page but they seem to fall on deaf ears. One star is too generous for this app..Version: 7.4.1
✓ Can’t report delivery problemsThis app used to have an area where you could easily report delivery problems. Now it doesn’t. I reported that to app feedback in May 2019, but no change. My carrier delivers whenever it is convenient to him, which means that on the weekends he is late or doesn’t deliver at all. It’s very annoying that you can’t report that in the subscription or delivery areas..Version: 7.2.3
✓ Dude!?I have to delete and reinstall the app every other week because my subscription is not recognized. Only been a subscriber for 5 (million) years. Herald never fails to charge the monthly cost, but can’t seem to get the app right after being around for so long....VERY FRUSTRATING. This is 50th and last timeI’ll reinstall. Good luck, Herald app on my phone.Version: 7.3.0
✓ Links don’t workYou receive a notification about a new story in your iPhone. You click on that link. The link takes you to the app. Then, you wait as the app tries to process the link. After a few minutes, there is a time out. You end ugh on the landing page for the top stories. But you don’t have the story to which you had clicked through. Disappointing and not really helpful..Version: 9.0
✓ Simply the worst newspaper app everI subscribe to the e-edition of 6 different newspapers. The Herald’s version is extremely user unfriendly and the “improvements” made things worse not better. It is extremely unstable and there are always difficulties in downloading. I must sign in each time with my user name and password. Everyone associated with it should be fired and anyone who hired them should also be fired. It is a complete embarrassment to the Herald..Version: 7.5.0
✓ Horrendous!!!I am extremely disappointed & frustrated with the new app. It is NOT user friendly & has many glitches. I am constantly having to restart the app. Why it was upgraded I fail to understand. It went from bad to worse! If it was to save money, well you get what you pay for! Get your act together because you will be losing me as a customer as well as many others! Does not even deserve a 1 star! Too Many Complaints!!!.Version: 7.4.0
✓ The new version is even worseI was so looking forward to an improved product and what they now have is actually worse. It constantly errors out when I try to download a daily and on the slim chance it actually works the downloaded version is not there when I open the App again. You have hit a new low..Version: 7.3.0
✓ App never worksThis app is totally useless! Stories never load. Not on my iPhone or on my iPad. I have deleted the app and reinstalled it multiple times, yet it never works. It’s incredibly frustrating and makes it challenging to support the Herald, which is an institution I value and want to support..Version: 9.1.5
✓ Unstable disasterThis is my second review. Since the first over a week ago it has only gotten worse since the “bug fix” update. More unstable. Not opening until it’s deleted and reinstalled. Crashing. Please have your developer fix this or go back to the old app. The website is rendered unusable by these bugs which will inevitably result in a loss of subscribers..Version: 9.1
🙂 Miami Herald News Positive Reviews
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⛔ Miami Herald News Problems
