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Arizona State University App Complaints & User Negative Comments 2024
Arizona State University app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Arizona State University? Can you share your negative thoughts about arizona state university?
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Arizona State University for Negative User Reviews
✓ Version 8.4 does not loadI updated the app to version 8.4 and now it doesn’t load at all (on iOS 16.5)..Version: 8.4.0
✓ BrokenThis is one of the most frustrating app experiences I’ve ever had. I have been trying for 3 weeks to just get push notifications and not email (because I don’t always have my computer open but I do have my phone). Have been going around and around with tech support at ASU. They are amazing and helpful—but this app doesn’t work right!! On top of that the language around the check ins is sooo aggressive—“you are non compliant and your password is going to be reset”—really, ASU? All the double, triple work faculty and staff are doing to try to make things work for our students and you threaten them like this? I appreciate needing to track health, but this app is just stressful and demoralizing..Version: 7.5.3
✓ ASUOverall there app is garbage. Randomly logs you out, map is glitchy, tickets are are glitchy, layout is TERRIBLE and confusing and on top of all of this ASU adds health check. I’m sorry ASU but your health checks are a bigger load of BS then your app. You forcing people to change passwords is NOT even going to help COVID. The only reason you did it is to act like you care about students when you don’t. If you cared about the health of students you wouldn’t have FORCED them to stay in the dorms. I have lost my respect for ASU. The only thing they care about is money. Not the health or wellbeing of students.Version: 7.5.3
✓ #1 in innovation?For being #1 in innovation they sure don’t know how to program an app. Always having issues, being logged out, app crashing, not loading, troubles with daily health checks which is the best since you have to do them everyday or be locked out of your classes. It’d be nice to have a clear, more comprehensive, class schedule on your front page and have the weather actually be based on the campus where your classes are for the day. Or, just work to have it not crash as much….Version: 8.0.0
✓ Possibly a good idea? Does not work as intended.Over my time with ASU the app has been, well, not super reliable. When it does work it’s been kind of fun, but it doesn’t work half the time. This latest one the app doesn’t even open, starts to load and crashes to the Home Screen. App has been deleted, re-installed. Phone was power cycled. Lucky this app was not needed for any of my courses..Version: 8.4.0
✓ None of my information showsWas hoping this would operate like the myASU page, or at least provide some access to canvas or my schedule. Nope. Not sure what the purpose of this app is but I’ll be uninstalling it as it isn’t useful in the slightest..Version: 8.3.9
✓ Ups and downsThis app uses a very obvious Arizona state university icon with a good description. It is fairly user friendly, the only issue I have is when opening a link, sometimes it opens up a new overlay that is a bit clunky. The target audience is ASU students and faculty. This app is fairly easy to use and pretty simple to navigate; they put the majority of the popular links on the main page. Price wise, this app is amazing as it is free. The app has gone through a few stages worth of updates since I have had it and seems professionally sound. This app's purpose is to provide a faster way to access ASU's classes and services via mobile devices. I know a decent amount of people who have and use this app, it is fairly popular around campus. One stand out part of the design is how simple they made their layout and that they out the map closest to the front page, which is good because map is heavily utilized..Version: 4.3
✓ Simple to use I think?App will not let me log in to pay for universal learner class, not sure what to do. I tried to open a chat, but that is nor working either..Version: 8.4.0
✓ App constantly crashesNever can open the app because it crashes before anything loads..Version: 8.4.0
✓ GlitchyHas good content but doesn’t always work. Glitches and slows down a lot. Frustrating that the menu options keep resetting on the custom home page..Version: 8.4.0
✓ Sick Screening Notification BrokenASU not only emails you 3 times a day reminding you to do their screening, but now will reset your password every day you fail to open this app to do their two question survey. The emails tell you that it’s possible to change the reminder to app notifications only. The setting does not work. So every day they send you 3 emails reminding you to do the survey, even if you completed the survey hours prior to their emails. This app is exceptionally broken and slow when used for more than 5 minutes and will destroy your battery because of how unoptimized it is. It crashes and chugs like nobodies business on an iPhone X with no other apps running. Absolutely needs to be fixed. Absolutely unacceptable product to require for the largest Uni in the world..Version: 7.5.0
✓ Better off using a computerThis app is described as an improved version of ASU's webpage, but all it does is link you to the web-app, which you can already access through any browser. As for the web app it self, there are numerous defects that I would discourage using the app when navigating MyASU on a computer is so much less infuriating! The web-app has trouble reading numerous characters, and without landscape, side-scrolling, or zooming capabilities, prevents you from reading many pages where the text spills off the screen. The only thing this app has over using a computer is the alerts it can send. So bottom line, mostly harmless, but could really use some improvements when it comes to its presentation beyond the home page..Version: 4.4
✓ ASU? More like ASOKThis app is okay. All the information is easily accessible. As the other reviews mentioned being rerouted to Safari when trying to access MyASU is kind of annoying since one of the biggest parts of the app would be to be able to access MyASU within the app. Being a student that relies on this for last minute updates or emails from professors, it would be very helpful if we could stay logged in and at the same time not be rerouted to Safari..Version: 4.5
✓ Terrible AppThis app is as useless as an appendix. I cant see my class schedule, cant make appointments with counselors and cant even buy ASU football tickets. Worthless app.Version: 8.4.0
✓ Not as useful as I'd likeThe app is straightforward. Meant to be a helpful tool for ASU students in the go. The problem is I can't really easily check what I need to on the go. Grades are always a big one, and hard to find in the submenu, other than announcements, that's about all I can really use this app for. Everything else like my email or checking (not doing) assignments I still need my browser for. Though the look is nice and navigation is easy. I just wish it had more functionality..Version: 4.1
✓ Functionally and Visually SufferingThere is not a consistent look and feel in the app. Icons, menus and information are presented very differently and arrived at from different sources. If a wireframe were drawn for this app it would illustrate how confusing it is. Icons, menus and information also appear visually different in different areas. There is not a consistent look and functionality. It feels like a website is trying to be stuffed into an app..Version: 8.4.0
✓ One of the worst apps I’ve usedSupposed to help students but it’s inconsistent and makes your relogin for every thing. Disappointing from a school that claims to be best in innovation..Version: 8.4.0
✓ PotentialToo often I am unable to login and forced to delete and redownload the app. The features are great but I'm often unable to use them....Version: 8.4.0
✓ A nice app designed for school!The icon for this app is just the school badge with the white background, it’s simple and makes this app official. I downloaded this because I found I need this to reserve tickets of the school events. (Although the app always mess about my account and it will be directed to another ticket website.) In the description of the app, which is very clear - The app addresses the need of asu students and faculties, which provides them the basic schedule of their daily school life and shows events and news about asu. Its interface is terse but there is a lot of information and it can easily become messy. It’s a free app with no in-app purchase because it is for campus service. As a student, I can find my schedule, information, map, and reserve tickets on it. It can meet the need of staff in ASU and I think it’s easily to use and the navigation is also simple although there is sometimes an error when using it. In addition, the using experience can be improved, the point and the most important information should be addressed highlight. There is no doubt that It’s very popular in ASU students!.Version: 6.3.2
✓ Health check only works in portrait mode on iPadThew new daily health check does not work on iPad in landscape format. The initial form that asks if one is working on campus and has "yes", "no", "next" buttons is cut-off above the "next" button when in landscape mode. One needs to turn to portrait mode to make the "next" button visible. The form should resize/reflow or at least allow scrolling. Otherwise, all basic functionality seems to be present. I am not really using the app for anything but the mandatory daily health checks..Version: 7.5.0
✓ AppThe app is very helpful but I feel it could be more user friendly. I.Version: 8.4.0
✓ Extremely SlowBeing required to submit health checks on a daily basis is fine. What isn’t fine is having to wait such long periods of time for the app to load. When I launch the app, I’m brought to the “Loading User Data” page, and I’m forced to wait for a very long time - sometimes upwards of 20 minutes - for the app to finally open so that I can do the health check. I have work to do. I don’t have time to babysit my phone in hopes that the app loads. God forbid my phone screen shut off, because then the process starts over..Version: 8.0.0
✓ Great design, but difficult to navigateThis app is a great idea as an ASU student, but I have a difficult time navigating through the app. For the most part I do not have an extremely hard time accessing it, but I do have major problem quickly navigating to my email and class schedule. It is nice to have an official ASU app rather than constantly having to search it through the web, but my solution to the efficiency problem is not having to log in every single time I use the app..Version: 4.2
✓ App won’t openWon’t open since last update. Just white screen says loading data.Version: 8.4.0
✓ Where is the accessibility for the blind?I can’t take you anywhere, when I first downloaded the app last month, there were a lot of accessibility issues to begin with, since I updated, I can’t click on a single item using voice over. I’m very frustrated with the app and the update. We’ve got to do something about the accessibility or else the developer will be hearing from the national Federation of the blind. This totally undermines the principle of equal access. I’m not happy.Version: 6.1.0
✓ TerribleThe app is not user-friendly at all. Once again I can’t access the Sun Devil Rewards account from My ASU. It’s so frustrating!!!!!.Version: 8.4.0
✓ Great When it WorksHaving used this app extensively during my bachelor degree work, I looked forward to using it again during my Masters. What I have found is there are consistent problems getting past the account security screen now. When you press Yes. Proceed with login, it simply does not load the next screen. I have deleted, reinstalled, removed it from other devices, reinstalled, nothing works to resolve this on the user end. This is a bug that needs to be addressed by the developers, not an issue with how we are using the product..Version: 8.4.0
✓ Good Design but Weak FunctionalityThis is a free app which mainly targets at ASU students. As an ASU app, the icon is pretty simple and clear but not really special. The app is designed to help ASU students get all kinds of university information more efficiently. The main colors of this app are well adapted to ASU's theme color. I am an old user who has used the previous version of the app. I would like to say, the homepage of this new version is much better than the old one. All the images there make each function more clear and easier to use. I like the directory function really much, for I can look up an ASU professor's or friend's Email quickly. The events and calendars function is also great for checking all events and academic dates. In this latest version, a lot of functions are moved to connect with the browser directly. This huge change may reduce the burden of developers, but it makes the app less valuable. Once users are guided to the browser, they will probably never return. That also may be the reason why this app isn't very popular..Version: 4.1
✓ Could be BetterThis app would have been better before the smart phone. The most helpful part of this app is being able to quickly find your classes with an aerial view of campus, but even google can do that better. Though it is helpful, I was put off by having to continually enter my password for every little action. I tried to check the syllabus for one of my classes and had to enter my login information a total of four times just to complete the process. This app attempts to reach out to ASU students, giving a handy version of the ASU site for smart phones, but this falls short in innovation as the university already has a mobile site that can be accessed by anyone with a smart phone, i.e. anyone who has this app, and is far easier to use than this. This app is difficult to use and does not offer any new or interesting content or design over the mobile website that google maps cannot also provide. I appreciate what they tried to do, but the most notable characteristic of this app is that it's free..Version: 4.4
✓ Nice user interface, but not convenient.This is an APP customized for ASU students and staffs. It is completely free, I don’t need to pay extra fee. The icon mainly uses the school logo so people are able to recognize it easily. How ever the user experience of the APP is not good. First of all, it always requires me to reconnect to my ASU account if I want to check myASU. Further, it also asks me to connect to my browser, and this always bothers me a lot. The target users are defined perfectly. I think only students and staffs at ASU may download it. The APP focuses on providing information of the school. For people who need to get all the basic informations, it is an easy way so that they don’t need to keep searching on the internet. What I like for the design is that it is perfectly categorized. I am able to look for what I need. MyASU and campus maps are my favorite, because they are connected to my daily life. Although it looks easy to use, it is not user friendly. Some parts of the user experience are too old that can not meet the requirements. There are not many ranking and reviews of the APP, but many of my friend have downloaded on their mobile devices..Version: 4.1
✓ What about West, Downtown & PolytechnicOverall, this is a useful phone application that is informative for the current ASU student or staff member. I liked the directory feature and have since used it to add contacts to my phone. As a staff member and student, I appreciate access to My ASU, as I use this on a daily basis. One area of improvement is the campus map. I liked that the campus map feature pin pointed locations on campus, using Google Maps. However, the campus map doesn’t default to show all of the buildings. For example, I had to expand the area of the screen to find the BA and BAC buildings. With the continued growth of ASU, it is important to note that there are other campuses besides the main Tempe campus. Maps for Polytechnic, West and Downtown campus would be an improvement to this area of the application. I found the “polls” option to be irrelevant. I would eliminate this feature, as well as Twitter. I would recommend adding a link to the class schedule, as well as adding more images to the pics section. Some may find it helpful if the video list is categorized by topic. I thought it was interesting that this APP was developed by Straxis Technology, which appears to have developed cookie cutter versions of this APP for different universities. It uses the same exact design as other APPs that I looked at: Mercer University, Rhodes College, and Asbury University..Version: 1.25
✓ Daily health check nonfunctionalI downloaded this three years ago when I started at ASU. I’ve ignored it since; the only reason I downloaded it in the first place was to get the map function, and that was broken when I first got it (it’s still broken). Now, students are required to do a daily health check (because ASU refuses to do the responsible thing and shift to online-only) at risk of campus services such as Canvas being cut off, and the service through which they must submit those health checks simply doesn’t work. The app either white-screens, doesn’t permit login, or doesn’t let you start the health check once you’re logged in. The website version of the health check doesn’t progress to the second page of the questionnaire. Just once, I would appreciate a web application put together by ASU to function well..Version: 7.5.0
✓ Its hard to choose this app over using safariThe app is too slow, i would recommend trying to make it like the mobile website first and then update it for a more app like feel. I would like to be able to use the app and get notifications when something pops up on my priorities or finances. Its just very hard to use and i can just go on safari for a better experience.Version: 8.4.0
✓ Worst AppMy husband and I have forked out thousands upon thousands of dollars for our ASU education, yet for some reason they can't even make a decent app. First off, it takes forever to load and when you finally get to where you want to go it shuts down! I have a better success rate just using my web browser to get to myasu. It's awful. I only downloaded the app to check my grades when I'm out or see what announcements there are, never anything too difficult that might cause the app to fail. Yet it does even trying to do the simplest task. Very big disappointment ASU!.Version: 2.0
✓ The worst optimization I have ever seen from an appThere is no function to save your password to login easily. They now force you to use a third party 2 factor authenticator, and the function to save the device for 7 days so you don’t have to use it every time does not work in the app. You have to sign in multiple times moving between Canvas and the my ASU homepage. I don’t believe they could have implemented the daily health check worse in any way. You have to click every day you aren’t going to be on campus to deselect or you get at least 5 emails a day to submit the health check before they reset your password (the most frustrating penalty they could have implemented). Nothing about the way this app is optimized makes sense. Whoever is in charge of this app needs to take a few of the ASU offered classes clearly..Version: 7.7.4
✓ What about West, Downtown & Polytechnic?Overall, this is a useful phone application that is informative for the current ASU student or staff member. I liked the directory feature and have since used it to add contacts to my iPhone. As a staff member and student, I appreciate access to My ASU, as I use this on a daily basis. One area of improvement is the campus map. I liked that the campus map feature pin pointed locations on campus, using Google Maps. However, the campus map doesn't default to show all of the buildings. With the continued growth of ASU, it is important to note that there are other campuses besides the main Tempe campus. Maps for Polytechnic, West and Downtown campus would be an improvement to this area of the application. I found the "polls" option to be irrelevant. I would eliminate this feature, as well as Twitter. I would recommend adding a link to the class schedule, as well as more images in the pics section. Some may find it helpful if the video list is categorized by topic. I thought it was interesting that this app was developed by Straxis Technology, which appears to have developed cookie cutter versions of this app for different universities. It uses the same exact design as other apps that I looked at: Mercer University, Rhodes College and Asbury University..Version: 1.25
✓ Pretty good app with a fatal defectIt is a pretty good application with friendly user interface and the icons are clear and you will not feel confused using it, most of the times. While, there is a fatal defect and I believe most of the users (students or faculty) found it not that good, it's the My Asu access. the application just build a simple button to transfer people to a website which is exactly the same as the website when you use regular browser to visit. I think most of the users are seeking more convenient way to log in to their My ASU account, and expect that there would be a different My ASU interface for the application only. that is why people choose to use the application but not login in a browser. In general it is a good app with adequate functions but also, with a fatal defect. I think developers should revised the app and design an interface for the app users when they access My ASU account..Version: 4.2
✓ The daily health check is brokenWhile I appreciate the fact that ASU is being proactive and has a new feature that asks anyone who will be on campus to submit a daily health check, the feature is broken. I am an employee and on campus 5 out of 7 days and so far in order to complete the daily health check, I have had to delete and reinstall the app three days in a row. On top of that, presenting eleven symptoms you might be experiencing is a bit biased. Someone can easily lie about if they’re feeling sick and check that they are well, go to campus and get someone sick, and potentially mess with contact tracing because they told the app they weren’t having any symptoms..Version: 7.5.0
✓ Horrible APPInconsistent, inconvenient, incomplete, and ineffective. It is horrible..Version: 8.4.0
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