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BYU App Complaints & User Negative Comments 2024
BYU app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using BYU? Can you share your negative thoughts about byu?
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BYU for Negative User Reviews
✓ Redundant sign-ins limit app’s usefulnessThis has traditionally been a great app, but with this last update, I have to sign every time I want to download content from Learning Suite, look at my classes, etc. and there isn’t an option to save my login info. If I’m already signed into the app, I shouldn’t have to keep signing in to use its functions!.Version: 6.0.1
✓ Doesn’t workThis app constantly logs me out, I can never add money to my cougar cash, I have to log out and log back in almost every time. My Y time is very finicky and will also log me out almost every time I use it. Learning suite is a joke on it. All in all a very terrible app. Disappointed, as I am dependent on this app for simple things it can never fully do..Version: 7.3.0
✓ Add to class feature doesn’t workIt looks like I should be able to add a student to my class directly using their student ID. This has never worked for me. It says they have been added, but the change is never reflected in the class roster..Version: 13.0.4
✓ Are my moneyI didn’t have enough in my cougar cash account for a purchase and it didn’t notify me before I charged the meal to my account. I then went to add more and it didn’t save my purchase so I lost like $10 for no reason. Terrible feature that needs to be fixed..Version: 10.3.20
✓ Very Limited InformationIf you are expecting the amount of information available through this app that you can find online you will be disappointed. It is very limited and only shows basic information, which could be all you need, but not for me. It does have some nice features, like a picture of my student ID (ooooh, ahhhh), but most everything else is bleh..Version: 7.1.1
✓ GlitchySuper glitchy and often requires me to log out and log back in to try and use it. The learning suite feature is terrible compared to the online version, yet it would be super convenient if the mobile version were better. I look at other students from other universities using Canvas and am jealous of the features. E.g. notifications when assignments are turned it..Version: 6.8.1
✓ Terrible appThis is one of the most unreliable apps I have ever used. Would give 0 stars if it let me. It seems like it crashes at least once every day, fails to load personal data and information more than half the time I try to use it, and overall doesn’t work when I most need it to. It can’t possibly get any worse and I would vow to never use it again if I didn’t need to for school..Version: 9.1.0
✓ Updates neededNeeds updating. One example from dining locations: The creamery on 9th menu on the app is different than what the menu actually is. Also the app requires a “nickname” to send in a review. And it won’t allow overlap, so it was a hassle to bring this to peoples’ attention..Version: 8.1.0
✓ Using cougar cash at the cougar eat???Um… Why can’t I use my cougar cash/dining plan/dining dollars at the cougar eat when I try to mobile order? All year I’ve been able to until I tried today. The only option is paying with a card. Not looking forward to waiting in line to order at the kiosk. I work for dining services so I get dining dollars but the main thing I use them for is now gone so what’s the point 💀.Version: 14.0.4
✓ ImprovementsNeeds navigation to classes from the app. Should be able to buy things or connect Apple Pay with app so I don’t have to carry my wallet etc..Version: 13.2.2
✓ Dark mode version is not good.This is a very helpful tool for BYU students, but it’s very clear that whoever made the dark mode color theme didn’t explore the best color schemes for this app. It’s extremely difficult to use the app and see what you’re selecting unless you have perfect indoor lighting and have your phones brightness up..Version: 7.7.4
✓ Features don’t work on all devices.With the on-campus eatery busier than ever, it is crucial to be able to use mobile food ordering ahead of time in order to get food on campus. But, the Dining Mobile Ordering feature is faulty, and doesn’t work on some devices. Thanks for leaving some of us out in the cold....Version: 13.2.6
✓ Not easy to useVery difficult to navigate. Can’t find the menu, etc. not easy to access, when loggin on the Home Screen would disappear within a fraction of a second literally. Had to double tap very quickly. Difficult time finding the Cougareat. When I did I wasn’t able to complete my order and hit the back button and was kicked off the app. Not impressed in any way.Version: 14.2.3
✓ I hate the visual design.I had the app as a student and after coming back from my mission it’s different. That would be fine if it didn’t all look sloppy in the name of casualness. The guitar pick shaped icons hurt my brain and there are too many animations..Version: 14.0.0
✓ Great app, wish I could use itThe good: I honestly love the layout of this app. It’s customizable, easy to use, and very efficient. Everything I would want to access from my phone is available. The bad: The updated login flow doesn’t work. Instead of going to the DUO access page, it just takes me to a blank box. Until that’s fixed, the app is unusable, no matter how great it is..Version: 6.0.1
✓ UnreliableThe app has a bunch of features that are really useful, but when the app won't even launch, or every other feature crashes when you need it to work, it becomes useless. -update: why is y-time so unreliable. It’s a timer for goodness sake. Yet every time I go to clock out, I get errors and can’t even clock out. Will someone please fix this crap..Version: 6.2.0
✓ Cougar cashWhat is the point of loading my account with cougar cash if you can not use it when trying to mobile order on your app when it explicitly lists that you have to use the app to utilize Cougar cash. Is there a way to pull my cougar cash out of my BYU account? Probably not but it’s still in there….Version: 14.3.8
✓ Unreliable App. PLEASE FIX.This App constantly fails. It “times out”when trying log in. Every time you engage the App to make changes to one’s account it can be miss leading as to whether any of the changes are registered. The App constantly logs you out. It’s upsetting to have this as an App be the gate way to this University’s inner workings. There is a real need for this App to function properly..Version: 6.8.1
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