- 89.0LEGITIMACY SCORE
- 91.0SAFETY SCORE
- 4+CONTENT RATING
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Air Matters App Complaints & User Negative Comments 2024
Air Matters app received 93 complaints, negative comments and reviews by users. Have you ever had a bad experience using Air Matters? Can you share your negative thoughts about air matters?
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Air Matters for Negative User Reviews
✓ Not accurateUpdated review (2022): It’s burning season here again in Thailand so back to checking out this app and…it’s still too inaccurate to be useful. The AQI reported in this app is routinely 1/2 or even 1/3 the real reading, at least in my city (Chiang Mai, Thailand). The watch complication is useful, but not with faulty data. The IQAir app is more reliable. It seems to me that this app just has too few data sources and some of the ones it has are always reporting incorrect numbers (AQIThai, for example). This brings down the average reading for the whole region. The app itself and the Apple Watch support are good, I just wish they would fix their data sources (or allow me to choose which data sources to allow)..Version: 6.13.0
✓ Thank youThank you for correcting the mistake from China to Asia. Although I do think there is still a better way to put Taiwan into the setting and I believe you could figure out something. Thank you..Version: 6.5.4
✓ Constantly crashingI have had this app both in its former and current name and many different versions for a number of years .... it used to work well but now constantly crashes 2-3 seconds after startup. Have tried uninstalling and reinstalling many times, no change. Very disappointing . Weak software programming. Please sort it out..Version: 6.6.7
✓ Sporadic functionOften doesn’t retain local places of interest - forcing reinstall..Version: 6.8.2
✓ UselessI’ve just bought a Philips 2 in 1 air purifier and humidifier and it’s supposed to work with this app. Every time I try to connect my phone, it keeps saying ‘connect to WiFi’ even though it’s already connected. We also downloaded and tried on my partners phone and it said the same thing. Clearly the app isn’t working properly... incredibly frustrating and disappointing!.Version: 6.8.1
✓ Not always accurateSince I live in Salem Oregon where the wildfires have polluted the air, I have been regularly checking the air quality. When I look outside and see/smell smoke and then check the app, it has said the air quality is good, down to six. I wish! And then a few minutes later it’ll jump to 179, or even above 400. It’s kind of all over the place, which is too bad. Hope it’s fixed soon because I do like this app otherwise..Version: 6.9.2
✓ Too much delayI had this app at 5 stars. Most concise UI, excellent customer service, but, the reports are 3 hours behind. So I sit hear with the app telling me it’s 71 outside, while the actual reading is 110. Such a big delay in the data updating renders the app basically useless. :(.Version: 6.14.4
✓ Used to be goodThe app used to take only official air quality data so you knew what you were reading. Not it utilises open access data time show many more map data points. That is nice in theory of course but practically suffers from that open source data often not representing what outside air quality is like. I have often seen values of over 200 and less than 30 next to each other. One is likely indoors in a filtered environment and the other reflects actual outdoor conditions (there are bushfires nearby). This is as bad if not worse then the algorithms some apps use which seem equally poor and estimating air quality when you you need it (that is when it’s not just good). The problem is you can’t tell what is what, it is very misleading and easy to think the wrong data is correct. Really disappointed the app went this way, especially when we need robust data with all the poor air quality we are getting at the moment..Version: 6.8.6
✓ Redundant Widgets and Slow LoadingThe widget offered by the app is merely a link to the app and shows no information. I have a Philips air purifier and should at the very least be able to view its status and measurements, ideally control it. Some areas of the app are very slow to load or fail completely. I find the app generally OK for the most part, and like the clean layout. I think the background colour of the app should be related to local or purifier pollen/pollution levels..Version: 6.6.3
✓ Crashes a lot on ios13Crashes- this is the reason for the poor review. I have a Philips air purifier. Was very problematic to connect to the device, I got there by doing it 10 times over..Version: 6.8.2
✓ Developer has serious failingsAustralia, This app uses sensors that do not nowcast they are only good as a historical record. However the app attempts to make a prediction and display readings right now. Completely wrong in Australia bordering on dangerous..Version: 6.8.6
✓ Eats battery, Dev does not respondNice looking app with useful info. Made the in-app purchase to ad free within 2 days of downloading. However, after a few days noticed that the app was constantly using about 10% of my battery, I emailed the Dev explaining the situation, but was never responded to. Deleted after many days of waiting for the Dev..Version: 5.2.3
✓ Philips air purifier 2000 wifi problemsI am currently on iOS 11 and the app keeps failing to pair the air purifier. I have tried everything even bring it closer to the router and also using the advanced setting via IP address connection. No luck. The rest of the app is great and works fine but the sole reason i downloaded this app was for the air purifier..Version: 6.1.9
✓ Latest update malfunctioning appThis app used to be a really good way of not only keeping an eye on what the air quality was like outside, particularly on things like the different pollen levels, but it also enabled me to operate my air purifier from elsewhere in my home. Since the latest update, I cannot get the app to work at all. It keeps showing it is “connecting” but them times out. When it was trying to connect in prior times, the app used to show the history from prior days; now it shows nothing. I have deleted and reinstalled the app several times now and rebooted my air purifier, but the app still won’t pair up with the purifier. Trying to get it to work has been to no avail. It is the biggest waste of several hours for each day for more than a few days. Deleting this app now and will no longer use..Version: 6.7.12
✓ Okay but too hard to pair with PhilipsToo hard to pair gave up after several attempts with various settings Didn’t cost much and has some interesting info..Version: 6.12.5
✓ Now uselessThere seems to draw on a number of unofficial sources that all read AQI 120. I can change the source used, but it always eventually defaults back to a local useless source. Subscription cancelled..Version: 6.9.0
✓ Not accurateDoesn’t seem to be very accurate. Air today is the worse I have experienced in my lifetime, yet the app says it’s ‘moderate’. Other sources appear more accurate.Version: 6.8.4
✓ Bricked my phoneOpened app, it kept asking for me to allow location in settings. When i tried to select settings it just went into a loop asking the same question. You know, i thought it was up to me whether I allowed apps access to my location. ?.Version: 6.5.1
✓ Looks goodPretty sad it doesn’t provide data for Canberra act Australia.Version: 6.7.3
✓ Became very unreliable after May 2019It seems that for some countries the source of data was changed or started to be adjusted in line with public data provided by local state weather control, which sometimes shows levels of contamination 3-6 times lower from the real ones. Do double check with other sources (not just other applications that may use shares same sources of air quality) and always consider visual check as minimal steps for the educated guess of what’s in the air outside..Version: 6.7.10
✓ Crashes every time I connectThe app was working, now it crashes every time I open it up with my phone over wifi and try to access the connected unit to check its status and why the purifier isn’t running anymore and the purifier hasn’t run in days. What a waste of $350 and to just have a unit that doesn’t work properly and to hand over your personal info because they require you to sign up via social media and agree to their terms and conditions..Version: 6.1.10
✓ Unreliable dataAt the time of writing we are having wildfires in California. Our local aqi is 150+ but this app showed that just a few towns over the aqi was a much better 45 in multiple locations in the same cluster. Needless to say the aqi was just as bad 150+ where this app said 45 after refreshing many times. Unreliable data = deleted. Just use the default weather app. It showed 150+ in all the areas we visited where this app was all over the place..Version: 6.9.1
✓ Completely inaccurateThere is visible smoke in the air actually reducing visibility, my wife is coughing and choking from an asthma attack but this app insists the air quality is good. The other weather apps and even the news is saying there is an air quality warning but I guess it’s all in the imagination, unless this app is crap..Version: 6.14.4
✓ Used to be good. Switched to air visual. Tons betterDespite the updates stating apple watch complication has been fixed, it's still a dud. Doesn't refresh unless you open the app on the phone. The details in the watch app are not as useful as "AirVisual" as it gives a glance of recommendations e.g. Ventilation, outdoor activity, open or close windows. Have tried to go back to air matters but always missing the stability of air visual. Delete this app and install air visual. Thank me later..Version: 6.8.4
✓ Doesn’t workWe had an official air quality warning issued by emergency services in Australia because it’s so low currently, yet the app said “excellent” air quality for both days 🥱.Version: 6.8.5
✓ Iwatch control missingThe apps great but given the generation we are in thought that the app on the iwatch would atleast show you information of your own air purifier current readings also should let you control the air purifier with it iwatch. If this could happen then this app would be class and definitely worth 5 stars..Version: 6.7.10
✓ Startup crashesV 6.12.2 now crashes on every startup with iOS 12.5.3.Version: 6.12.2
✓ Forecast is always wrongThis app has been helpful to me but the forecast always says the same thing and is wrong. This whole week the air in SF has been unhealthy or very unhealthy and every day the forecast said “moderate” for the next day..Version: 6.7.4
✓ Just Air quality gauge, not allergens &Doesn’t work for Canada. Spins on city search, says cannot connect to a server. All other apps having no problem to connect...perhaps an oddity here but disappointing.Version: 6.7.10
✓ Keep bouncingThis update sucks. Keep bouncing can’t open the app.Version: 6.14.3
✓ Apple complication doesn’t work properlyGood app but the pictures show that you can add the app to the watch face but your can’t as when on the watch faces you don’t see the app on any watch face list when you scroll down even tho the app is installed on the watch etc :( bit disappointed but the app works well on the iPhone & good to know the pollen level etc being a hayfever & asthma sufferer :).Version: 6.5.0
✓ BrokenCompletely broken trying to connect to Philips purifier. Won’t connect..Version: 6.8.4
✓ Connection issues since update 2 weeks agoSince the update 2 weeks ago I can no longer connect to my device via my phone like I used to. I can see the set up process looks visually slightly different on the app but the process seems the same, however app is no longer useable as it won’t successfully connect with my purifier! Please fix this issue..Version: 6.10.1
✓ Latest version crashesSolid app generally but latest versions have been crashing constantly on my iPhone. Can you please look into this as I’m trying to use the app regularly in Australia.Version: 6.8.5
✓ Good but flawedIt's a really good app actually in terms of details and the tips it gives based on the pollution level. The problem though is that you can't change the order of sources per city so the badge shows one number (which is safe for a work out) but the US Consulate value inside the app is higher and not safe for a workout. I'm sure most people would trust the consulate data more so I can't understand why this is not editable. Would be perfect if this (quite large problem) could be solved..Version: 5.6.0
✓ What happened to this app?This app used to be great, but lately the results are completely incorrect. With the fires in California I’ve been using this app for some time to know the air quality with the smoke, but I just can’t trust it anymore. For example right now it shows my level is a 7, very good air quality in my area, but I can physically see the smoke, and competing apps show my air quality as an unhealthy 123. Some variation could be expected, but that’s just nuts. If I can’t trust the readings the app is of no value to me..Version: 6.9.1
✓ Connection problems still bad as everPlease fix this awful app.Version: 6.13.2
✓ Unstable and crashesForced to use this app to control my Philips air purifier. App crashes on scrolling. Have uninstalled and reinstalled 3 times now, app will work for a day at most and then start crashing again. Please fix..Version: 6.7.7
✓ App only worked for a while than crashes!I have had this app for several months and it was working fine until a few days ago when the app stopped working not happy!!.Version: 6.8.1
✓ FAKE READINGSFake! Don’t trust this app. Delete it.Version: 6.7.6
✓ Stopped working fullyIt worked well for a while now struggling on any device I try it on.Version: 6.9.0
✓ It worksThey really need to fix the search function. It needs to let you type in a city and then provide the nearest results. Right now, you have to type in the city, spell it correctly, and if the city isn’t in its database, the window stays empty without providing any indication if it’s still searching, or just crashes and got hung up. Clunky interface..Version: 6.6.5
✓ Doesn’t work with PhilipsPhilips air purifier tells you to download the app, but the app is apparently incapable of recognising that it is connected to the internet and is therefore unable to set up or use the air purifier. No doubt the app has other features but it is completely pointless when it comes to Philips products which are supposed to be compatible with it..Version: 6.8.4
✓ Glitchy AppJust downloaded and paired with my purifier. The functionality is awesome, but the app has crashed several times and lost control function with purifier..Version: 6.5.3
✓ I,.Version: 6.12.5
✓ Unreliable dataCompared with actual measurements and even other similar apps who use an algorithm to extrapolate data for regions in which they have no monitors, they seem to vary between “innacurate” and “wildly innacurate”..Version: 6.9.1
✓ Uses lots of data, widget often frozenGreat details on air quality. But the widget sometimes never updates and the app uses a lot more data than my other weather apps even though I use them all in a similar way (install the widget and check the widget and app a few times a day)..Version: 6.1.9
✓ PoorLack of areas in Scotland it needs updating as it covers a really poor level of areas here.Version: 6.14.2
✓ I have been using the app for 2 yearsEvery couple of month appears bug on the application that can’t make you connect the air purifier to the application and even when I remove device and re-paird it again it’s the same problem, conclusion with the updates they bugged the pairing, right now there’s problem that you can’t pair your device with wifi please developer solve it as soon as possible.Version: 6.12.1
✓ Info is wrongEPA Victoria has Melbourne’s air quality as unhealthy right now and this app is showing it as “good” and it’s actively recommending outdoor activities! That’s worse than useless but is actually dangerous..Version: 6.8.5
✓ Not goodVery slow Saves places I don’t want to save Can’t delete saved places Always lagged out and I get kicked out of the app I do NOT recommend this app.Version: 6.8.6
✓ Having Issues Connecting App with PurifierRecently purchased a Phillips Air Purifier and the main factor in making this purchase was because of its handsfree operating capability via the Air Matters app. At first it worked like a charm as I would boot up the app and it would connect instantly with my purifier and I had an array of statistics at my disposal. However as of late and I mean this has been going on for a few months now the app and my purifier wont connect to one and another. Prior to ringing Phillips I went through all the troubleshooting methods as described on their Help Page and still no luck. I have gone through my router settings to see if anything has changed there and its all still the same. So to conclude, I wouldn’t recommend such an app or purifier as the Handsfree element isn't there but the purifier on its own works fine..Version: 6.9.1
✓ Fix your feedback formI wanted to tell you guys there’s a typo on the ventilation pop up, but your feedback form is broken. It quits when you attach a picture from library, and the submit button is disabled no matter what you do..Version: 6.9.0
✓ Pollen ComplicationI downloaded this app for the pollen complications which worked for a few days than disappeared. What happened ? I would like an option too have a complication specifically for pollen because it seems like no one else does that and this app was recommended for Apple Watch users looking for that complication not just overall air data that factors that in. Also your current city location feature is broken, it does not update from location to location and sometimes it shows no data on the watch at all..Version: 6.7.8
✓ Stopped working for Sydney AustraliaHad this app for months but 2 months ago Sydney only shows the air quality at either 48 or 52. There have been days where I can see from the city up to the mountains and days where the sky is dirty but this app never seems to change the air quality rating. Need to find one that works.Version: 6.9.0
✓ General views good but!I downloaded the app for integration of philips air purifier the widget in iOS just sends me to the app, pointless The connectivity to the Philips device is barely adequate and none existent on 4g In the app sub menu for the purifier has a link for Philips help the link does nothing Could do with some fixes please.Version: 6.6.5
✓ Ok, but annoying tooThis app is pretty good. Information is fairly well presented, it has a lot of customisation, and several data sources are made available. Let down by a bug (or feature?!) which means that several notifications still come through to the phone, even though they are fully disabled in both the app and Settings!.Version: 3.0.6
✓ Loved it, but stopped workingI loved Air Matters that showed the pollen count and it was colorful. I was going to rate it five stars, but today (Sunday, 9-15th) Air Matters STOPPED working. When I tapped on it and it opened NO information was available on pollen count in any of the cities I have saved. Please fix the application because I loved it, so that it will work again. Thank you for your time..Version: 6.7.12
✓ Where have pollen counts gone?May have widened geographic spread but in my part of uk have lost pollen counts and some of the monitoring points near my location. Really should be a one or two star score but my fat finger missed the target!! Before loss of items would have rated app 4 stars..Version: 6.7.7
✓ Apple Watch complications brokenI used to love this app, but since iOS13 and WatchOS6 the watch app and complications have stopped functioning. Tried contacting support with info but they are non responsive. If you just want the phone app, this is probably the best air quality app out there. 5 stars when the watch works again..Version: 6.8.2
✓ FakeThe app sent me a notification saying air quality where I am has improved to 17. This seems strange because we're surrounded by major wildfires. I open the app, and it says AQI 17. I view the map in the app, and my area is over 100. I visit the EPA web site, and it says the AQI is over 100. I look out the window and I can see the smoke in the air. The app wildly contradicts itself, which makes its fake data useless. Subscription cancelled. Do not use this app, it's just using fake data to sell ads..Version: 6.9.1
✓ UselessWill not connect to the app.Version: 6.12.1
✓ DONT TRUST THE DATAWorks Great if they are actually using data from reliable and monitoring sites in your local area. But if there are no sites they seem to quite happily just make up data results. I've been caught up by this before where they were showing real time levels of very low particulate in a region I was going to visit. Got there and the region is full of smoke – there are no monitoring sites there, so god knows where they were getting the data from. Other websites that use airflow simulation to predict air pollution were accurate to the region I was in, this app/website did not seem to be using real monitoring data OR accurate simulations. Do you not trust unless you can double check the results with your local EPA. Dangerous inaccuracy that could land you in the hospital if you have vulnerable airways..Version: 6.7.12
✓ Something changed ?Something changed on the app within the last six weeks or so. Used to be able to see readings for my small town and many others around me. AQI’s used to be in small squares and literally covered my state (and others) with readings. Now the AQI readings are in circles, and there are only a few in my state, and they are in the same locations as US government / EPA sensors and they’re giving the same numbers as the EPA sensors. Did AirMatters switch to using government sensor data (???), which I’ve found to be much less accurate..Version: 6.12.1
✓ The latest update has ruined the appBefore the latest update, it worked well. The new heat map confuses the image and I no longer find the app very useful. I use it particularly for monitoring pollution levels in China. Previously, you could see the situation at a glance. No longer. Please undo this tiresome and regressive “update”. I no longer use the app. I am quite sure I am not alone..Version: 6.9.0
✓ Settings sync doesn’t workCan’t sign in to Apple or Google, thus cannot use remove-ad feature I purchased. Got the same “network failure” error on my phone and iPad. Please fix it and I will give five stars..Version: 6.9.0
✓ Zero starsApp keeps telling me to connect my iPhone to WiFi...been connected the whole time! No option for help or support. Really surprising Phillips has partnered with this app instead of building their own. Really poor..Version: 6.8.4
✓ Data accuracy in China suspectThis apps aqi data is generally much better than other sources. Could be because govt controls what can be posted. Just be aware. I’ve seen the Shenzhen 2.5pm metric half of what other sources show. And sometimes when the numbers are actually the same, the app says green/very good when other sources say yellow/unhealthy..Version: 6.8.3
✓ Never loads, spinning wheel of death is all I getLatest updates have ruined it.Version: 6.10.0
✓ Nice looking app, data only updates once a dayData only updates once a day at 5:00am, making it wildly inaccurate, real shame..Version: 6.8.6
✓ Not working on 13.1.3Great app! But crashes every time on 13.1.3....Version: 6.8.0
✓ I can’t find my city!There are 7 states in Australia, why it only lists four on the app??.Version: 6.1.13
✓ Won’t update to my current location...I can’t figure out how to get the app to update to my current location very frustrating. Had to turn off my widget since I don’t need to see the air quality where I don’t live..Version: 6.7.6
✓ Isn’t in my locationIsn’t in my location but it a nuisance because I don’t live in Woolloongabba or cannnon hill..Version: 6.7.10
✓ Last updateThe app used to be awesome. But since the last update, it’s become unresponsive and a bit clunky. Why is everyone so obsessed with fixing things that work these day - only to break what was working just fine in the process....Version: 6.7.11
✓ Mostly goodApp crashes after deleting a saved location. Otherwise good..Version: 6.6.2
✓ Broken in China?Is this app broken in Beijing China? I am in Beijing right now, the app is telling me the air quality score is 345 (which is really, really polluted), however the air is super clean right now. I’m near the center of the city, where the pollution can be awful. I’ve been outside on days where the pollution is 200+ and it’s living hell, the air quality right now is nowhere near 200 or even 100, in fact I rarely experience days in Beijing where the air as clean as it is today! Another note: Currently the app says the air in Tianjin (天津市), a small city near Beijing, has an air quality score of 700+. With the air being super clean in Beijing right now the possibility of Tianjin having air quality scores that bad are very unlikely. If you live in California and remember the massive wildfire that happened recently, the smoke from that fire caused a score of about 450..Version: 6.7.8
✓ Don’t botherI want to know the air quality now, not what it was 5-6 hours ago. Data is not updated often enough..Version: 6.8.5
✓ Cities not updatingSince last update, app will not show air quality results for any cities but Beijing and Shanghai.Version: 4.0
✓ DANGEROUS, DON’T BOTHER !The worst, most inaccurate app. Don’t rely on this app if you have bad hay fever, my trust in this app put me in the hospital! If you can’t give accurate results in the areas your claiming you can, don’t give false, misleading information when people’s lives are at risk!.Version: 6.7.3
✓ I was forced to use and pay for this dysfunctional crap-appWhen I bought my philips air scrubber, little did I know that this app was the only chance to interact with the overpriced and underperforming appliance. After setting it up, the philips device joins my network and can be used with third party open source COAP commandline tools but not with this sorry excuse of an app. To add insult to injury I am forced to pay on top of the price of the already overpriced philips cleaner to remove ads. Seriously... this is 2021... you still do ad stuff and sell broken iot devices? Not amused... (my home network is using aruba access points, if you’re interested to fix this).Version: 6.12.1
✓ CrashesApp won’t open. It crashes immediately upon trying to open..Version: 6.14.3
✓ Not good so farJust bought a Philips air purifier. Instructions tell you to download this app. App takes you through set up, including creating a Philips account. Last stage appears to be connect to WiFi but the app keeps telling me I’m not connected to my WiFi network when I am. Unable to use app with my purifier ☹️ Happy to be advised how to make it work but I’m not computer illiterate..Version: 6.8.4
✓ DanielNot working with Philips AC1214 on iPhone. I cant Connect to any Wi-fi network..Version: 6.7.12
✓ Won't connect to my Philips purifier since last updateNot sure what the problem is, suspect dodgy app as it used to work fine. Frustrating..Version: 6.7.11
✓ ‘Can’t connect to Wi-Fi’ with Philips 2-in-1The app keeps showing the error even though the phone is connected to the Wi-Fi all time. Thinking of returning this £400+ device back to Philips. If it doesn’t do what was advertised as ‘Track, monitor and control with your smartphone app’ how can I be sure if it is good at anything else?.Version: 6.8.4
✓ Inconsistent with all other local measurementsSeems to be taken from inside a house with a wood fire. All other local sites show very good-AQI of less than 10. This app shows “ very poor” AQI 120. Clearly is either incorrect or relies on very few measurements. Canberra Australia.Version: 6.9.0
✓ Filter lifespan no longer updatedIf you are lucky enough to get the app to recognise and connect to a Philips air purifier, then congratulations. However, don’t expect it to stay connected - it frequently drops the connection - and even if it does, my fillers are now apparently immortal. The life remaining percentages no longer update..Version: 6.12.5
✓ Poor AppApp not working, and the web link to the company website does not work either. Come on Phillips find a better company to licensed software for your products.Version: 6.7.11
✓ Only Some of the Time?An app that decides it will only work part of the time, specifically when the government says it can, isn't terribly useful. When it self-censors the Embassy data it continues to report the "imaginative" Chinese government data, however. At least there are alternatives now..Version: 5.2.2
✓ Need to add Bendigo, VICNeed to add Bendigo Victoria Australia Oceania! Terribly smoky here today, but have no idea what the air quality is like..Version: 6.8.5
✓ ???Doesn't work everywhere..Version: 6.0.3
✓ WiFi setup too difficultSpent hours trying to connect the air purifier still not working.Version: 6.7.6
🙂 Air Matters Positive Reviews
Air Matters works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Air Matters.
⛔ Air Matters Problems
